Customer Reviews for U-Haul Moving & Storage of University

Rating:

1.0

It smelled like Urine

Rating:

2.0

I'm getting charged $92 for gas that they said I didn't put back in the truck. I received the truck almost on empty and that's how I returned the truck. It was 35 miles to empty when I returned it. This is very unfair to me and I should not be getting charged for this.

Rating:

1.0

Get more staff

Rating:

2.0

You need to de-bug on every use! When I put the dolly in the truck to take off there was a roach that fell from the truck. Think it was the only 1 in there I continued to my destination. Loaded up the fridge, headed home and opened the door to get fridge out and another roach fell out and took off. While getting the fridge out one crawed on my son. He did kill that one and I have a picture of it! If any got in my fridge and I get roaches I will be contacting uhaul! Seems how I didn't even get a discount. If need to see picture I will submit it

Rating:

4.0

This was a location pickup change from another location. In the process, the furniture dolly that I had ordered was no available and no solution was offered. By the way, I had ordered a king mattress cover and had to go to the original pickup location in addition to picking up the truck at the new location. Good think I was in a good mood.

Rating:

4.0

Rented a van, seats were covered in dog or cat hair. Also, the driver side back turn signal and brake lights were out.

Rating:

5.0

Nice to have customer service.

Rating:

2.0

We have rented here for our church pantry for years. Lately, the service is bad, the staff is super rude and unwelcoming. We will not rent from here again. We will use another location.

Rating:

2.0

The driver's side door was either bent or damaged before I got it it was hard open and close the door the radio button was broken volume button the the rear cargo sliding door was hard to close also and I got over charged my total was supposed to be $103.00 not $138.00 not pleased !!!

Rating:

5.0

The Staff was extremely helpful and the facilities were clean and maintained. Storage unit was climate controlled which was a benefit also.

Rating:

1.0

I lived 2.2 miles away from this location. From my old home to my new home it's 1.2 miles. Though we had the truck for 5 days it sat in the driveway and we didn't move it. Somehow I was charged for 65 miles! We didn't take photos of the milage before and after so that's on us, but I don't recommend this location because they're shady.

Rating:

4.0

No comment

Rating:

5.0

The drop box confused me but all in all it was great with great customer service

Rating:

3.0

First I made reservations for a different location and had to go to this location very inconvenience for us we ordered the biggest truck uhaul has and didn't get!! This has happened to a few people I know that has rented thru uhaul!! So when someone makes reservations make sure u have something they want I know life happens but we had to drive 10 miles out of way cuz the one 1.3 miles away messed up

Rating:

1.0

This is the store I wanted to pick up from

Rating:

5.0

The truck was clean but there was a light on the dashboard that did not go off. Their truck is in need of engine repairs but no leaks or smells. Customer service was very satisfying.

Rating:

1.0

Sold my contents after 2.5 months.... had open heart surgery and i NEVER RECEIVED 1 PHONE CALL, EMAIL OR ANYTHING!.... VERY U PROFESSIONAL!....$4000 AND PRICELESS IRREPLACEABLE THINGS SOLD FOR $60!!.... ONLY TIME I WAS NOTIFIED WAS TO TELL ME THINGS WERE SOLD AND I OWED THEM A BALANCE!.... THERE'S NO WAY IN HELLL I'M PAYING YOU GUYS

Rating:

5.0

The online check in experience was clunky. I never received the confirmation email I was supposed to.

Rating:

1.0

Stop cheating and over/ making up charges after the bill was paid at the drop off of the truck. Manager needs gone for lying to the customer about extension then saying he never agreed to it.

Rating:

5.0

N/A

Rating:

3.0

I could not figure out how to do the online return. It was not user friendly enough. I had to just leave the keys and called in that night when I returned it and then had to call back to verify because that's what the agent told me to do. Also I was given a guarantee and then it was changed in less then 24 hours and was not credited for the mileage difference. Yes I was given the 50$ for the messed up guarantee however it did not account the mileage difference that I used to get to and from that location to where I was moving. It was counter productive. Other than that the truck was fine, ran well, and was clean.

Rating:

5.0

Install an air freshener in the cab, especially for summer months.

Rating:

5.0

Best uhaul experience that I have had Fantastic customer service The 2 young employees were professional, courteous and extremely helpful Will rent again from this location

Rating:

5.0

Very friendly staff. Easy to pick up.

Rating:

1.0

I had more issues when dropping the truck off. I called the number to return the truck and never spoke to anyone. I waited for someone to check-in the truck at the drop-off point, but no one came out. I went in to get things taken care of and just left the keys with a women who had just driven around the lot. Definitely unimpressed with the whole situation through and through.

Rating:

4.0

The representative was helpful but again the instructions by u haul were not clear. This whole experience was not a pleasant one however it is not the fault of the representatives at the physical locations. They were not an issue.

Rating:

5.0

This was a fiasco from the start. the 2 nice ladies were very helpful. The first car trailer the surge brakes were malfunctioning. The personnel at the Streetsboro location confirmed this. Had I take this trailer there WOULD OF BEEN AN ACCIDENT!! I am Demanding compensation or I will challenge the entire amount on my credit card. The ladies did fine me a trailer in Akron which was Safe.

Rating:

5.0

Obviously would be a huge investment and not a big issue when gas is cheaper but more fuel efficient trucks would be great. Also, on the particular truck I rented the padlock was broken so I couldn't lock the cargo area. Other than that, the truck was perfect and the whole process was smooth.

Rating:

3.0

Can't remark on this location cause they were closed.

Rating:

4.0

Truck had engine light on. I believe staff lied about fuel levels or how else does a truck advertised at $29.95 a day plus .99 a mile become $30+ per hour for 4 hours and 40 miles? Please explain this to me?

Rating:

3.0

Truck had broken panel in back that fell through. Gas was so low I had 7 miles to empty when I picked it up.

Rating:

5.0

Every time now come there you guys are always considerate and pay attention and detail to my needs always kind always helpful thanks guys

Rating:

3.0

Truck was not clean on the inside. We requested an appliance dolly with our reservation. Location did not have one, person working told us we needed to drive to another uhaul to get one. Tried calling other locations they didn't answer the phone. Ended up renting from Home Depot

Rating:

5.0

No gas in it, gas gaug didn't work plug tire needed air, so I brought it back and got another truck which took my time that I didn't have.

Rating:

5.0

Excellent service. I will definitely recomend to my friends.

Rating:

3.0

This was not my preferred pick up location - I live close to the Kent location (which is where I went to arrange the rental), so this was out of my way and required back tracking during an already limited time window for my move. U-haul should take responsibility for getting the appropriate rental to the appropriate location for the customer - it should not fall on the customer to be inconvenienced. Also, trucks should be returned with a full tank of gas - again, the customer should not be inconvenienced to have to fill the tank as soon as receiving the rental. Returning rentals with a full tank of gas also takes the guess work out of determining how much gas to put in the tank to match the return with the level at pickup (U-Haul got some free gas from me - I'm sure they make out well with this on a regular basis. Finally, even with the alternate pick-up location, I was not able to get the rental I needed and wanted - all I needed was a cargo van - it is ridiculous that these cannot be rented for one-way. Additionally, the 10' truck I was forced to take then became a 15' truck - way more truck than I needed or wanted. I know U-Haul likes to call that an "upgrade", but it is not - it gets poorer gas mileage which means additional cost to the customer (especially with today's highly elevated fuel prices). Additionally, should there by damage to the rental, it would require a higher repair or replacement coverage by my insurance provider. This is not an upgrade!

Rating:

3.0

We originally scheduled our pick up for the Arlington Road location and upon arrival we found out the truck wasn't available due to a nauseating smell and it needed cleaned. After calling corporate the Arlington location found us a truck at the Fountain Street. We left to go north to get that truck. Delaying our moving schedule by an hour. We had hoped for an 8 hr rental but could only get 7 due to the truck needed to be back for another rental. The customer service on all ends was great. Truck was in decent condition is a very hard ride hitting any bump you felt it and the pictures on record needed to be updated with damaged spots. We went over our mileage we guesstimated because of the drive back to the Fountain Street location as it was farther away. That and the lost hr in the beginning and the lost hr in the end of it having to be back was a tad annoying. I was annoyed to pay more and lose two hours we had planned for moving for what seemed to be a central uhaul computer scheduling problem. Again all customer service reps we encountered at both locations were amazing.

Rating:

5.0

This location was much better than Vern Odom (that was utilized last year). The Customer Service was exceptional and the process was better explained and the drop-off was easy.

Rating:

4.0

Very easy transaction I would reccomend

Rating:

5.0

Great service

Rating:

1.0

When I got in my rental truck there was a semi parked directly infront of me and didn't move for 20 minutes taking away from my rental time I paid for. You need to have somewhere to get your deliveries away from customers so they can actually get their monies worth. As I got out to make the man move I dropped my car keys in the parking lot. I came to return my truck and see if my keys were turned in because I checked everywhere possible for my keys. I asked 2 employees and they just both shrugged their shoulders at me and didn't even look for my keys and just kept working. After I had my grandmother drive 30 miles to bring me my spare key, they decided to actually LOOK FOR MY KEYS and THEY HANDED ME MY CAR KEYS, after I sat outside in the 90 degree weather. Just beyond asinine behavior from people who are working in customer service. I will NEVER use this store and you shouldn't either.

Rating:

4.0

I had trouble reaching someone to help extend my rental when the pickup went longer than expected.

Rating:

4.0

Why do I have to fold pads.? If that's required customers should be told.

Rating:

1.0

Get better & respectful employers

Rating:

1.0

We reserved the truck, a tv box, and two dollies about a month in advance. Day of we were told there were no dollies available. That they don't have them anymore.... but they do have some for sale. I asked why it was an option on the reservation, why we weren't called and informed to make other arrangements, and if they sell them why not buy there own and offer them. Ethan (the manager) was EXTREMELY rude. I do not recommend this location. As of right now (day after) they haven't refunded for the dollies. Ethan wasn't even going to give us the tv box (paid for) until I reminded him. He was a total jerk. They also want all your info as well as a random friend. When asked why he said "If you crash and die a firey death, we need someone to contact to see about getting our equipment returned."

Rating:

5.0

All good

Rating:

3.0

Shouldn't charge a cleaning fee of 25$ just because you can. I cleaned the truck out upon returning and was still charged an additional 25$ cleaning fee. That's BS...

Rating:

5.0

Fast and efficient

Rating:

2.0

The Manager, Ethan Muckleruth, is terribly unfriendly. As the head of the branch, I would think you would want to set a good example for your subordinates. Maybe you were having a bad day, but I felt like renting a truck from your location was an inconvenience for you! The truck had mechanical problems - which I understand happens. We were a half mile from another uhaul rental center, and could easily gotten it there and just traded vehicles. Instead it took 3 hours to get through your reporting process and wait for the repair. It was ridiculous

Rating:

4.0

I don't have a break down of charges. Not sure what I was charged per mile. Everything else was great.

Rating:

5.0

Keep the good work.

Rating:

5.0

The staff that was there the day I checked in went above and beyond the jobs. I am going thru a really difficult time and these ladies were a blessing to me. Thank you to the ladies that helped me. I dont know their names but I call them angels. God bless

Rating:

5.0

Thank you for excellent service.

Rating:

5.0

Thank you for providing a much needed service.

Rating:

5.0

Sunday 2/27/2022 Everyone was very friendly and helpful. Thanks to everyone that worked that day.

Rating:

4.0

Ethan was amazing and very helpful, I greatly appreciate all of the recent staff that I have dealt with. I did have mouse droppings within the unit and some of my belongings but that was the least of my concerns. Thank you!

Rating:

5.0

The only inconvenience was having to go down a set of stairs to get to storage space

Rating:

5.0

I NEED ROAD SIDE ASSISTANCE TO RETURN

Rating:

2.0

I just feel like, when asked for them to work with me on my storage it didn’t happen. I explained to them that I was going through a difficult time and that I just ask for a little more time. When calling them to see if they could work with me to catch up on it. I always got told something different from different people, all the way up until I lost it. I lost everything in that storage. The reason why I got behind was because I lost my husband and I didn’t have any help doing that time.

Rating:

2.0

While loading the leftover stuff that didn't fit into the 1 way rental, that staff went into my storage unit and told me that I could not put certain things into the unit which was very concerning to me. He was rude & said I should have reviewed the contract but if certain things weren't allowed I would have that they would have asked or even mentioned it. My things were there 2 weeks, won't ever use or recommend them to anyone!

Rating:

3.0

The individual person who rented me the unit did not tell me it had a lock on it.. I had to go back to the truck get the information who customer service to find out the number to the lock that was on the back of the truck that I used. I lost precious hours of man help.

Rating:

1.0

I opened the door to my unit and it was covered in mouse feces and dead bugs. A mouse trap is in the corner. It is incredibly disgusting. There was a hole in wall at base board level that probably lets the vermin and insects in.

Rating:

4.0

The staff is just plain not very friendly. There’s just no way around it. From set up with the storage unit, stopping in to be by boxes and other supplies, to finally closing out the unit when I was done. They’re just not the slightest bit friendly. Not greeted when I walk up, no “thank you”, and simply nothing but the bare minimum in any interaction. It fascinated me every time just how unfriendly they were. I’ve used other facilities in the area and did not have the same experience, so it’s definitely unique to this one.

Rating:

1.0

The customer service was absolutely terrible. Also found dead mice in the storage unit after moving out. Would not recommend to anyone.

Rating:

2.0

I cancelled my unit and they person on staff did not document this information costing me additional money

Rating:

1.0

I wrote a pretty scathing google review of this place recently. I’ll defer to that. Staff that won’t greet customers. I went in there yesterday and the office was empty of employees for ten whole minutes. Probably the worst customer service I’ve ever had. Was told like a week ago that mold on my stuff I’d had in storage for a year was my problem. Offered no assistance. Told me to call RepWest and the employee didn’t even know what it was. Completely inarticulate when it came to specifics of their job.

Rating:

5.0

Thank the management at the fountain st. U-haul for me

Rating:

5.0

Everything about my rental experience was great. Staff at the location were helpful. The website was easy to navigate. Checkout/move out was simple.

Rating:

3.0

The swipe card never works, I opened my unit and went to my car. Came back to go in and the door locked and the swipe card then said no access. Had to leave my unit open until the next day.

Rating:

4.0

Even though it took a long time to finally confirm my room and the room was a bit dirty, I would recommend to other friends.

Rating:

5.0

It was a good moving experience and very quick .the young lady was very awesome at the counter.

Rating:

3.0

While I understand that this is a challenge for this type of facility anywhere, it is nonetheless disconcerting to open a storage locker and find everything covered in mouse droppings and a dead mouse

Rating:

5.0

Very helpful employees. Would highly recommend!

Rating:

4.0

Pretty good deal for what you get and how close to campus it is. I felt safe and well taken care of despite the high volume of customers.

Rating:

4.0

The crew did an awesome job and had everything loaded and unloaded in exactly 2 hours; however, my charge was for 3 hours. Please explain the travel time policy?

Rating:

5.0

Quick service

Rating:

5.0

Christina V. was amazing. She helped us cancel a strg. unit at another facility and rebook us at hers instead. She was very friendly and helpful with van rental as well. Would HIGHLY recommend!

Rating:

1.0

i WAS TOLD SEVERAL MISLEADING THINGS BY ONE OF THE EMPLOYEES AND THEN WAS TOLD SOMETHING COMPLETELY DIFFERENT FROM ONE OF THE OTHER EMPLOYEES. Actions were taken regarding my truck rental that I didn

Rating:

2.0

Got my items out of storage and there was mice feces Everywhere in my things smh

Rating:

5.0

Staff was nice... Storage was clean.. only reason I wouldn't recommend is because it's outside.. for the same price I could b inside.. fo figure right?.... But very convenient

Rating:

1.0

It was the worst experience I’ve had ever from a merchant providing a service ever in my life.... I Will not do business with UHaul ever again.... !!

Rating:

3.0

Nice staff, always clean & well lit. I had a few issues. I was never able to pay my contract online from home or while onsite The office always seemed understaffed, always a 10-15 min wait for help.

Rating:

1.0

Worst storage company and the rudest staff 've ever dealt with. I'm going to spread all over social media TO AVOID USING UHAUL STORAGE AT UNIVERSITY OF AKRON AT ALL COST. Grade = F

Rating:

5.0

I had a very easy and prompt visit. She was very helpful.

Rating:

4.0

Na

Rating:

1.0

Everything went downhill when the old manager left. New manager is hard to get a hold of and the new staff has no clue and are rude. I should have moved out months ago.

Rating:

4.0

I had a nice experience. However, I think it would be great if you guys can install little lights in the rooms. It will make move in and out a lot easier.

Rating:

5.0

We were very pleased with our unit and the friendly staff. Never had any issues while renting the unit, they really keep the lot VERY CLEAN. Professional staff and always smiles. Definitely Great.

Rating:

5.0

great

Rating:

1.0

I reserved a storage unit and Uhaul canceled it the same day and claimed to not know why. I was left with no storage space except a more expensive unit in another location. Can never reach them.

Rating:

2.0

Kept sending late notice letters even after I moved out of the facility.

Rating:

4.0

No problems