Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gas wasn't where it was pose to when me n my bf first got it and the associate said he was gone notate it and when we returned it the we put the same amount of gas when we first got it and the manager Ethan was being a hero and he has an attitude problem
The app wouldn't let me upload a photo, but someone saw me dropping off the trailer and checked me out.
Short on staff. Only had one person working. Seemed overwhelmed. Location was clean and well stocked with accessories.
The driver side windshield wiper was broke and I drove through a snow storm with terrible visibility. I was not told the driverside door lock did not function nor was I told about how difficult it was to turn the key in the ignition. It took 5 minutes to get the truck started a number of times. I did not feel safe in the truck.
Hello yes when I had got this 9 inch van this time the gas wasn't even a quarter to half of tank at all
The equipment I rented JH3851B was having serious engine issues check engine light was on when I picked it up. When I mentioned this to the personal at the location I received a reply of don't worry about it all the in town trucks have that light on. Dealt with engine having a bad miss that became noticeable around 1800rpm. Under load was very much an issue loss of power on hills and pulling out from a stop. Had to have service come to my house while I was loading the truck to replace the passenger front tire as it was going flat. My experience with the service personal was excellent and even Uhaul's customer service was very easy and pleasant to deal with.
Horrible Customer Service By General Manager!!!!Will Never do business here again! Unbelievable
Everything was cool totally satisfied
Employee was knowledgeable and friendly!
Improve customer service.
Ethan was very nice and understanding but for his morning opener Alyssa she was very rude and did not want to do her job as in check in the van when I brought it back and tried to charge me a full day when it was noted in the computer for the reason.
I requested an appliance dolly from the young man st the counter. Only to discover that he did not give me one but I was charged for it...made my move so much more difficult
Truck pick up out of business hours. Whole parking lot iced up and slippery. Fell twice. 24/7 pick up advertised is misleading and false advertisement. At 7am, on 12/27/20, while it did not snow in Akron the night before, the truck was still snowed in and iced. Had to clean it up myself and noticed the back door was iced. It could not be opened to load truck. Contacted roadside assistance/customer support which was of no help as I was told to wait until facility opens at 9am. Facility staff failed preparing the truck the day before. I wasted 1:30h of my time. When coming back after facility opened to pick up a motorcycle trailer, had to tell staff to clean up trailer from snow (it still hadn't snowed the night before...). Staff would answer the snow would go away on the highway. Well, I am not going on the highway! So please make it happen instead of making excuses. Bringing back the truck and trailer at facility the next day, during business hours, no employee shows up 15min after parking. Had to check it in myself online and finally got into the office and found staff person on her phone and asking me to park the truck and trailer somewhere else. Sign under return canopee indicates that during business hours staff is responsible for doing the check-in and take it from them. Overall, staff is lazy, giving attitude to customer, not doing the job I AM paying them to do. Facility is poorly maintained. I wish I could rate it 0 Star. Will never come back to U-haul Akron University not recommend it to anyone.
I have rented trucks for many years from this location. The last 2 times did not go well. The clerk that helped me on December 22 was not friendly and did not greet me with a hello or any sort of greeting. He was not in the store when I arrived. He looked at me when I pulled in driveway. He did not say I will be in shortly. So I was not aware that he was the only one working until I was inside. I began the process to register and tried uploading my id. I explained that to him when he finally came in as I was exiting to get my id. He began to process my registration and I explained again I'm almost done. He asked for my id and I told him to let me finish online. He said he still needed my id. Once I tried to hand him my id he did not reach to take it out my hand. I said no your going to look at it. Especially since I had to get it out the car and wasted my time doing the online stuff. Also a few years back my sister was pulled over by the cops after renting a uhaul. They told her the truck was listed as stolen. Wow. Uhaul did not compensate her for the trauma she suffered. I'm trying to continue business with uhaul. It seems to be getting worse each year.
tire had to have air put into it....70 lbs of air...low. told to fill up gas tank only went 19 miles used 1/2 tank? 8 miles of that was when it was loaded. we did not check the gas level which is our fault at the beginning. 20m gallons of gas for 19 miles? Hardly.
I had reserved a 26' truck, but it was unavailable due to a mechanical error. The manager on duty offered me a 20' and sincerely apologized. He was very professional and helpful in the process. This location isn't the most convenient for me, but i continue to return because of the friendly staff. Despite having a smaller truck, our experience was positive.
10 ft Truck for local hauling was in bad shape, needs front end work and service engin light was on...Did get the job done but not a very nice Truck at all.
The 20' box truck I rented needs repaired. The. Passenger mirror did not rotate. This caused a serious hazard while driving. Upon return I showed the u-haul truck nd he could not get it to rotate either. This location should really be inspecting this particular mirror rotation on all of the trucks. I hope Uhaul understands the safety aspect of using your mirrors in a large boxes truck.
I was unaware that I was not able to pay half cash and remainder on credit card. This completely ruined my finances for my move out of state.
If you spend the time to pre register, scan license and add your card to your website and sign all disclosures, you should not have to spend any time doing it all again. This should be a completed transaction and be on your way especially during COVID. Every location is understaffed, there is no way one person can do it all.
The girl who waited on me was rude and told me you did not have a furniture dolly but then the guy said yes we do. She made a face. I have rented uhauls before and usually they start up the uhaul and bring it to me, warm and ready to go. I had to go in the gate and get my own dolly and the trucks were so close together that the side mirrors were almost touching. Why would they expect me to move the truck from a situation like that. It is almost an accident waiting to happen. There was more but I will leave it at that.
Make sure to tell customer dolly is not in truck and make sure customer gets help putting it in Uhaul!
Not very friendly.
They did not have the appliance dolly I ordered. I called To place the order to make sure I did not need to be there with my credit card when the U-Haul was picked up to place the order to make sure I did not need to be there with my credit card when the U-Haul was picked up My son-in-law arrived and they wanted my credit card they had it on file yet we had to use one of their cards because they refused to use the card I gave them My son-in-law arrived and they wanted my credit card they had it on file yet we had to use one of their cards because they refused to use the card I gave them It was an overall very disappointing experience the person who said he was the general manager seem to be having a very bad day It was an overall very disappointing experience the person who said he was the general manager seem to be having a very bad day I would never recommend this location to anyone over all rental took about 40 minutes and put us very behind schedule.
The added cost should have been explained.
I arrived to return my Truck and tow Dolly and received excellent customer service and they got everything completed in a timely fashion
I had a reservation for 11. And the truck still wasn't there. I didn't get my truck until 1145. And still had to pay full price. The truck wasn't even cleaned before I was given the keys. The guy was on the phone practically the whole time. It was an awful experience.
I wrote a pretty scathing google review of this place recently. I’ll defer to that. Staff that won’t greet customers. I went in there yesterday and the office was empty of employees for ten whole minutes. Probably the worst customer service I’ve ever had. Was told like a week ago that mold on my stuff I’d had in storage for a year was my problem. Offered no assistance. Told me to call RepWest and the employee didn’t even know what it was. Completely inarticulate when it came to specifics of their job.
They forgot to give me my moving supplies that I had bought. Also the auto transport was at another location. It was inconvenient to have to go to another location to get all that I had reserved. It added time and stress to my moving day.
The lady was rude an dismissive I don't recommend that particular location ever again
explained that the blinker on the passenger side wasn't working said hed fix it for the next customer...
Don't rent equipment that is broken. I paid full price for a truck that I had to open passenger door and climb over and open drivers door, check engine light was on (was told it was for O2 sensor), had to clear an error off when starting, was a loud rattle like there was a loose mount somewhere. Rented here many times the last month but this was horrible.
Clean up your vehicles you could tell it had a lot of dents an bangs on the truck but other than that it served its purpose
Poor customer service. Rep never greeted me instead, he walked up to the truck and just stood there with his hand out for the keys. The most he said is that I owed for gas. I returned the truck early and was never advised if I would get any money back for the early return. This is a convenient location that I need to use for a move next month; however this experience is making me think twice. I think it's more beneficial to drive to a further location for better customer service.
Staff was very friendly. I just walked in with no appointment and got prompt, professional service.
The man who rented me the truck was lovely and very helpful. However when I went to drop the truck back off I was using the instructions on my phone. No one else was around. I went to park the truck and some woman came out of nowhere with a huge attitude because I didn't know she was there and parked the truck myself. Threw her hands in the air and being generally rude. That was enough to make me not want to use this location again. Maybe the instructions need to be clearer or staff need to act better.
Check your trucks before you try to rent them out. The first truck she gave me wouldn't even start I had to wait for her to come check it cause I guess she didn't believe me but that just set my time back which could have be prevented if your trucks were service like they should be.
Not lie to the customer's face, was told my amount was less than what they had charged me and I would get my receipt emailed to me I did not receive my receipt. I was still overcharged and not refunded. Well not use U-Haul ever again
The employee was not very friendly. (The one that checked the trailer out)
My pickup location was changed the day before - so thankful I actually read through the email. I wish the guy would have told me we needed to return truck at same fuel level. We only used 1/8 of the tank but were charged $16 more at drop-off. I thought that was included in $ per mile charge (my fault but explanation would help)
I will never use u haul again, I was charged double what I was told.
Location is fine as stand alone, but I had to go to another UHaul location for the car trailer. I was told to go to truck with key and drove away. When I got to Florida and checked in, the drop off location noticed that I had a truck different from my contract. As well, this truck was difficult to control on the highway and its steering should be investigated. One last thing, is that I reserved 3 dozen pads, but the pick location only had two dozen. I had the reservation for over a week.
I was charged 25 extra dollars for a little bit of saw dust left in the back of a van.
Returned after hours, but have been at this location several times and it's fine, because I keep going back!
Return process after hours is extremely inconvenient. The website does not display the same interface that is presented on the step by step guide. Also, the system that confirms our location simply does not work. I tried it multiple times on mine and another phone and it failed every time, not matter what we tried. These problems made returning the truck we rented take twice as long as it should have.
The mechanics of the vehicle were great. The vehicle road extremely well. The issue was, there was a partially eaten French fry on the dashboard and the floor was shiny, almost as if it was wiped down with armor all. The driver side floorboard was slippery. I had to clean it with a degreaser so my feet did not slip around on the pedals.
The staff's computers and customer-facing credit card machines were painfully inoperable or slow. I had to try three different stations to make a simple payment. The staff handled it very kindly, but they wouldn't be able to handle more than one customer at a time or be able to operate at any level of efficiency.
Always a pleasure to visit the Fountain St. UHAUL.
Was told gas in van had more than when I left. Had to add 9.59 gallons of gas for only 37 miles of travel. That means I goy .259 miles to gallon. Tried to tell person there at drop off point was told “well the trucks are not newâ€. Called customer service was told would get back to me in 2 days. It has been 11 days now no response.
The truck I rented clearly was not cleaned out when I got it, there was metal scraps in the bed and still pretty dirty inside. And they could not find the keys took like 10 mins of them looking
Vehicle was clean however it was very mechanically unsound. It was loud and jerky. Definitely not my best uhaul experience
First experience with thus location - professional and courteous.
Not much. Entire process was smooth and uneventful. Well done.
Honor agreement & NOT release payment to moving helpers. Ethan advised the $268 would be credited back to my account when I advised there was no response to my contact for movers. Unsatisfying to learn of the charge to my account without a return call from moving helpers & without receipt of any service.
I waited for an hour for the van I reserved. I was overcharged for mileage and the manager wasn't helpful at all.
I waited for an hour to get my vehicle! I asked for a discount and was told I could keep the vehicle an extra hour. I was also charged for gas when I shouldn't have been. I took a picture of the fuel tank when I left the and it was at a half tank I returned it at a half tank but was charged anyway. The person who checked me out wasnt pleasant at all! Worse experience ever! I will be calling corporate. I should have went to the one at 800 Tallmadge Ave, much better service. I'll never use Fountain St Uhaul again!!
Truck ran terrible! Very bad exhaust leak and a loose front end.
Everything went so quickly and smoothly I don't think anything needs to be changed. There were several customers ahead of me but they were taken care of quickly so my wait time was short.
Online rental was easy, staff was very friendly, great rates too.
high prices
It was good just thought u had it payed and when I went to get the deposit they questioned me about what I gave
The staff worked diligently through a tough day!
Thank the management at the fountain st. U-haul for me
Everything about my rental experience was great. Staff at the location were helpful. The website was easy to navigate. Checkout/move out was simple.
The swipe card never works, I opened my unit and went to my car. Came back to go in and the door locked and the swipe card then said no access. Had to leave my unit open until the next day.
Even though it took a long time to finally confirm my room and the room was a bit dirty, I would recommend to other friends.
It was a good moving experience and very quick .the young lady was very awesome at the counter.
While I understand that this is a challenge for this type of facility anywhere, it is nonetheless disconcerting to open a storage locker and find everything covered in mouse droppings and a dead mouse
Very helpful employees. Would highly recommend!
Pretty good deal for what you get and how close to campus it is. I felt safe and well taken care of despite the high volume of customers.
The crew did an awesome job and had everything loaded and unloaded in exactly 2 hours; however, my charge was for 3 hours. Please explain the travel time policy?
Quick service
Christina V. was amazing. She helped us cancel a strg. unit at another facility and rebook us at hers instead. She was very friendly and helpful with van rental as well. Would HIGHLY recommend!
i WAS TOLD SEVERAL MISLEADING THINGS BY ONE OF THE EMPLOYEES AND THEN WAS TOLD SOMETHING COMPLETELY DIFFERENT FROM ONE OF THE OTHER EMPLOYEES. Actions were taken regarding my truck rental that I didn
Got my items out of storage and there was mice feces Everywhere in my things smh
Staff was nice... Storage was clean.. only reason I wouldn't recommend is because it's outside.. for the same price I could b inside.. fo figure right?.... But very convenient
It was the worst experience I’ve had ever from a merchant providing a service ever in my life.... I Will not do business with UHaul ever again.... !!
Nice staff, always clean & well lit. I had a few issues. I was never able to pay my contract online from home or while onsite The office always seemed understaffed, always a 10-15 min wait for help.
Worst storage company and the rudest staff 've ever dealt with. I'm going to spread all over social media TO AVOID USING UHAUL STORAGE AT UNIVERSITY OF AKRON AT ALL COST. Grade = F
I had a very easy and prompt visit. She was very helpful.
Na
Everything went downhill when the old manager left. New manager is hard to get a hold of and the new staff has no clue and are rude. I should have moved out months ago.
I had a nice experience. However, I think it would be great if you guys can install little lights in the rooms. It will make move in and out a lot easier.
We were very pleased with our unit and the friendly staff. Never had any issues while renting the unit, they really keep the lot VERY CLEAN. Professional staff and always smiles. Definitely Great.
great
I reserved a storage unit and Uhaul canceled it the same day and claimed to not know why. I was left with no storage space except a more expensive unit in another location. Can never reach them.
Kept sending late notice letters even after I moved out of the facility.
No problems
Secure yes. No light. Great access hours and people.
