Customer Reviews for U-Haul Moving & Storage of Upper Marlboro

256 reviews

8000 Penn Randall Pl   Upper Marlboro, MD 20772

(301) 735-6988

Location Hours

  • Mon-Thur: 8 am - 7 pm
  • Fri: 8 am - 8 pm
  • Sat-Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(301) 735-6988

8000 Penn Randall Pl
Upper Marlboro, MD 20772

Services at this Location:

Location Hours

  • Mon-Thur: 8 am - 7 pm
  • Fri: 8 am - 8 pm
  • Sat-Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

VANESSA B. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
3.0

Customer did not leave a comment.

Carly C. 
Rating:
5.0

Trailer (with ramp) was perfect for the task. No issues whatsoever. U-Haul is a great company; hope it survives.

WEBSTER E. 
Rating:
5.0

Best experience at a Uhaul ever

Kyle L. 
Rating:
5.0

Customer did not leave a comment.

Brett B. 
Rating:
5.0

Customer did not leave a comment.

nancy H. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

Michelle R. 
Rating:
5.0

Nothing, the staff was very professional and efficient. They were very knowledgeable too. I had got the wrong one at first but the attendant was able to get me the one I needed right then so I didn't have to wait. Thanks U-haul. 👍

MARK F. 
Rating:
5.0

Customer did not leave a comment.

GEORGE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHERRILL S. 
Rating:
5.0

Nothing-it was easy as it gets. Thanks

TODD R. 
Rating:
5.0

Customer did not leave a comment.

DAVID G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rodolfo C. 
Rating:
5.0

Customer did not leave a comment.

BARBARA A. S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELLA B. 
Rating:
5.0

Best customer service I have had anywhere I a few years...the one man show deserves a raise

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

RONALD C. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

Rep was very helpful.

REGINALD H. 
Rating:
5.0

Uhaul needs to do a better screening when suggesting contractors/vendors. I chose moving help from the list of providers and the company took money and never arrived to perform services. I lost out on the money I spent on the truck and spent most of my moving day extremely stressed and looking for moving assistance. When Uhaul customer service was contacted they said that they were unable to assist me and that I needed to take it up with the 3rd party company or my bank. This ordeal has been stressful and I'm very disappointed that Uhaul offered no assistance.

AISHA J. 
Rating:
4.0

The UBox unit was still bolted shut upon arrival to my apartment, even with my personal lock still attached. The movers and I struggled to open the unit with this additional bolting

Amanda S. 
Rating:
5.0

Great Customer Service!!!

Justin D. 
Rating:
5.0

Customer did not leave a comment.

Rebecca H. 
Rating:
5.0

I've been dealing with capital beltway storage for over 15 years ill never leave them I can honestly say I'm in good hands when it comes to them.

Stephanie T.  |  Overall Experience 
Rating:
5.0

Scott & his team run this location just as you would expect a Uhaul should be run.

VINCENT H. 
Rating:
5.0

Customer did not leave a comment.

Natisha C. 
Rating:
3.0

They wanted to charge me more for fuel. After some effort to convince them that I was not supposed to pay extra, I went home, looked for the contract and provided them the evidence. They also had read the fuel tank wrongly and claimed that it had less gas than it really had. I would not say that it was a bad experience, but it was not a smooth one. Thankfully, they were willing to check everything again and ended up not charging me anything extra. I appreciated that.

Jonathan L. 
Rating:
5.0

Customer did not leave a comment.

Latonia C. 
Rating:
5.0

Customer did not leave a comment.

SHAWN B.  |  Overall Experience 
Rating:
5.0

Spotless facility and excellent customer service. I would happily go back and I would highly recommend this business to others.

JOHN M. 
Rating:
4.0

Customer did not leave a comment.

SARAH B.  |  Overall Experience 
Rating:
5.0

Scott and his team are the very best! So every time I've rented there they are kind helpful efficient and the equipment is always in great working order. Thank you again for another fantastic experience!! Randy

RANDY H. 
Rating:
5.0

I've used uhaul a lot over the years and this was the best experience I ever had with them,

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

EARNEST M. 
Rating:
5.0

Customer did not leave a comment.

KINARD C. 
Rating:
4.0

The box did not arrive on time. When calling to inquire I did not always get satisfactory answers to my questions. Some aspects were outstanding, like the delivery driver and her communication.

JOSHUA B. 
Rating:
5.0

Customer did not leave a comment.

Gary Y. 
Rating:
5.0

Staff is friendly and knowledgeable. Equipment was ready, staff hooked up trailer and performed operational and safety check. Would recommend this center to anyone.

MARTINEZ B. 
Rating:
5.0

Nothing

Elijah M. 
Rating:
5.0

No improvements neccessary at that location. Both gentlemen who helped me with my transaction were spot on and friendly too. Would do business with again.

SHAWN B. 
Rating:
5.0

Great customer service

William T C. 
Rating:
5.0

Donald provides great customer service. Great guy. This location seemed under-staffed, though.

James M. 
Rating:
5.0

Customer did not leave a comment.

ROGER B. 
Rating:
5.0

Outstanding customer service!

MICHEL A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Personal was professional, listened to my concerns and gave helpful suggestions that addressed what l needed.thanks for being a real organization.

Bobby P. 
Rating:
4.0

Customer did not leave a comment.

LEON P. 
Rating:
5.0

Customer did not leave a comment.

Tomar K. 
Rating:
5.0

Customer did not leave a comment.

MASHAWN V.  |  Overall Experience 
Rating:
5.0

The customer service was superior. That means alot to me. They were very knowledgeable and helpful. The store was very nice and clean.

ANPHON F. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Everything was great, Thank You

PETER V. 
Rating:
5.0

Customer did not leave a comment.

Derek S.  |  Overall Experience 
Rating:
5.0

It was a great experience.

JOSHUA B. 
Rating:
5.0

Customer did not leave a comment.

Rebecca H. 
Rating:
4.0

The outside of the truck was clean, but the inside was not; nor sanitized. Nevertheless, I would recommend this location. The customer service and cleanliness of the store were above excellence.

URSULATERESA W. 
Rating:
5.0

Customer did not leave a comment.

ERIC S. 
Rating:
1.0

I filled the gas before I dropped the truck off to the closed location. However, I was charged $40 for fuel. I also reserved for a 1 way transport. The rep called to change my reservation to be picked up from the drop off location. I couldn't do that. I was then told I couldn't get a truck unless I brought it back to that location. Not only was I inconvenienced by the location changing my reservation. But I was also overcharged $40 for gas. I would never use this location again.

Darlene B. 
Rating:
5.0

The whole team was amazing!!

Kinard C. 
Rating:
5.0

Great experience with staff and rental rental

GREGORY F. 
Rating:
5.0

Excellent experience with management and staff very professional rental truck was ready, clean and they went over the operation of truck.

GREGORY F. 
Rating:
5.0

Keep up the great job

MELVIN H. 
Rating:
5.0

All is well!

Cynthia S. 
Rating:
5.0

Customer did not leave a comment.

Danitra L. 
Rating:
4.0

Very fast and friendly agents, customer service was great

RICHELE M. 
Rating:
5.0

Customer did not leave a comment.

Yvonne G. 
Rating:
5.0

I think it was great and easy. Very friendly.

CHERYL W. 
Rating:
5.0

Customer did not leave a comment.

Christie C. 
Rating:
5.0

Excellent customer service

Jay T. 
Rating:
5.0

Customer did not leave a comment.

Chantalle H. 
Rating:
5.0

This location was new and clean. Service was quick for pick up and return of vehicle was hassle free, no gimecks or schemes like other rental companies. Thanks for continuing the great integrity Uhaul.

SIMMIE W. 
Rating:
5.0

Gentleman working there was so nice and professional.

Ana V. 
Rating:
5.0

Update online service to the local stores

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Chantalle H. 
Rating:
4.0

Customer did not leave a comment.

Bert D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RICH L. 
Rating:
5.0

All was Good, no need for improvement !

BESSIE W. 
Rating:
5.0

Customer did not leave a comment.

THOMAS M.  |  Overall Experience 
Rating:
5.0

This was the most professional U-Haul establishment I have ever been to.

FERNANDEZ B. 
Rating:
5.0

I am very satisfied and happy with the services received always from everyone in the uhaul office. Thank you

DUPREE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

fransine B. 
Rating:
5.0

I love the professionalism, courtesy, and concern for customers by the entire staff. Keep up the excellent work, and God bless 🙏 everyone.

P. GDORA C.  |  Overall Experience 
Rating:
5.0

These gentleman was excellent!!!

Rhonda S.  |  First Impressions 
Rating:
5.0

The staff was extremely kind.

RHONDA S. 
Rating:
5.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

Store rep epitomized customer sevice!! I forgot his name ( black male mid 40'-50's).

Jarvis H. 
Rating:
5.0

Customer service Rep was outstanding. Don't remember his name but 2 thumbs up from me!!

Kenneth H. 
Rating:
1.0

Sale the company

Wayne G. 
Rating:
5.0

Customer did not leave a comment.

DONALD W. 
Rating:
5.0

Fast, efficient, and friendly. The trailer was ready to hook up and pull away. Helpful and courteous staff.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline T. 
Rating:
5.0

Customer did not leave a comment.

Jose D. 
Rating:
4.0

No recommendations for improvements

Thesolina H. 
Rating:
5.0

Customer did not leave a comment.

ALPHONZY A. 
Rating:
5.0

Nothing at the moment. I always get great service at this location. The team is friendly, efficient and caring. The process was painless, that's way the location is my service of choice every time I needed a truck.

CYNTHIA J. 
Rating:
5.0

That location is always a great experience...🙂

WILLIAM D. 
Rating:
5.0

The guys at this location are extremely helpful and flexible, they helped me get a big project done right in time

AQIYL R. 
Rating:
2.0

When I arrived, I was informed that reserving a unit online doesn’t actually reserve a unit and thus they could not guarantee that they had an open unit of the size and pull-up access that I had requested. They did ultimately have a unit, but I had to wait for around 20 minutes while they checked. They also told me that I could not use my debit card to make recurring auto payments and that I would need to call in to pay my unit rent.

Paul R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Khalilah C. 
Rating:
5.0

Keep up the great job

MELVIN H. 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA B. M.  |  Overall Experience 
Rating:
5.0

The rental started rocky in that there were errors in the system regarding the amount quoted. However, the representative on the phone and at the location Don and Dee were superb with getting everything corrected!!

Darryl S. 
Rating:
5.0

Keep up the great work

MELVIN H. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY C.  |  Overall Experience 
Rating:
5.0

Customer service was excellent and very helpful.

Steve J. 
Rating:
5.0

Keep up the good work

MELVIN H. 
Rating:
5.0

Excellent Customer Service

DONNA F. 
Rating:
5.0

Customer did not leave a comment.

Denise G. 
Rating:
5.0

Customer did not leave a comment.

mario O. 
Rating:
5.0

Customer did not leave a comment.

Donald W. 
Rating:
5.0

Customer did not leave a comment.

Eric K. 
Rating:
5.0

Customer did not leave a comment.

Jasmine B.  |  First Impressions 
Rating:
5.0

Personnel was very professional and courteous. Keep up the good work.

MELVIN H.  |  First Impressions 
No reviews have been submitted for this location.

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