There was a hand truck and moving blankets in the back of the truck, zip tied to the side. I did not request either equipment and I knew if I moved them I would be charged for using them. It was an annoyance to have them there when I was trying to load the truck, I recommend not having them in the trucks.Kyle M.
Customer Reviews for U-Haul Moving & Storage of Utica
Utica, NY 13502
(Rt 8 & 12S Chenango Rd)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My van was filthy upon pickup, I had to use extra gas, time and mileage to clean it so that I would not be charged a fee. When I brought it to the attention of the company I was offered a $25 gift certificate like I use a U-Haul on the daily or something.Sarah S.
Only one worker trying to take care of the entire establishment storage and pick up drop off. Was told to leave the truck and he would it check it in on its own. Then charged me a $50 fuel fee even though the fuel was at the right spot.David K.
Storage isn’t free the first month. My things were in there a week and a half with no reimbursement.Daquila C. | Overall Experience
Customer did not leave a comment.Ryan W.
Customer did not leave a comment.Jenifer P.
Easy pick up and drop offPaul E.
Customer did not leave a comment.Grace O.
Customer did not leave a comment.NATHAN B.
Ray is the best !!andrea D.
Customer did not leave a comment.Mark W.
Customer did not leave a comment.Doug S.
Customer did not leave a comment.Brenda B.
Customer did not leave a comment.David T.
Ray was very courteous and quick to get me on the roadJoe W. | First Impressions
Customer did not leave a comment.Vinny M.
I never received an email receipt with total amount of rental.Craig B.
Customer did not leave a comment.danelle m. | First Impressions
Customer did not leave a comment.Dionisio R.
Customer did not leave a comment.Donald S.
Customer did not leave a comment.Jeffrey C.
Customer did not leave a comment.Eddie S.
Customer did not leave a comment.AARON S.
Helpful and friendly staff. Everything went smoothly.William L.
Very Please with the service, vehicle ..was very quick and easy during checking in.Marvin W.
Customer did not leave a comment.micheal b. | Overall Experience
Thanks guys for great costomer serviceDahir M.
Everything went very smoothly. It's hard for me to imagine a much easier experience.James V.
Customer did not leave a comment.MAHESH P.
Customer did not leave a comment.Jason E.
Customer did not leave a comment.david C.
Customer did not leave a comment.Frank R.
Excellent service as way great customer service very friendly Thank you guysEDWARD R.
Customer did not leave a comment.mark M.
Customer did not leave a comment.scott K.
I was charged just over $47 for having to extend my return time by 1 hour which seems like an unfair charge. The vehicle was returned 40 minutes later than the original time, so it was still back earlier than the new time it was extended to. It felt harsh and would make me think twice about U-Haul in the futureAlexander G.
Nothing! Everything was great. Thank you!Barbara A.
Customer did not leave a comment.John K.
Customer did not leave a comment.Anthony A.
Customer did not leave a comment.Dennis V.
Customer did not leave a comment.John G.
All went very smooth for me â€¦. Your process seems to workTOM G.
At least clean the trucks out or check them before rentingDenise C.
Customer did not leave a comment.catherine R.
The experience at the UHaul location was very good. However renting the truck was a nightmare. Online did not have a clue as to actual availability of the equipment. Reservation was confirmed, canceled, confirmed 3 times at least. We ended up renting different equipment than we preferred which did the job, but was cumbersome. Moving is stressful and UHaul's reservation system made it MUCH worse. I will never use UHaul again unless I can go to the actual location in personâ€”and then I will be skeptical. I would note, staff that I spoke with on the phone and especially in person, were always professional and courteous. Damon at Lomond place in Utica checked us in and out, and he was very helpful.Maureen M.
Customer did not leave a comment.Timothy S.
Everything was fine. Very efficient, professional and no long wait.Teresa M.
The guys at this location are the greatest, easy to work with and have great personalities.... would definitely recommend going to the Lomond location for all of your trucks and storage needs!!!Dominica A. | Overall Experience
Customer did not leave a comment.KIM C. | Overall Experience
All was good. The truck did the job it was to do and the 5 of us did the back work..saving me $100's ! T yMichael Y.
Easy rental processPaul E.
Customer did not leave a comment.Kenneth F.
More professional with the customers was not a smooth experience when we picked up the vehicle order online and they said I did it all wrong but for some reason they called me the night before and said everything was all set. Miss communication I guess not sure what happened?????William A.
Customer did not leave a comment.Bruce E.
Customer did not leave a comment.Gerri N. | Overall Experience
Customer did not leave a comment.micheal b. | First Impressions
The truck was well maintained but old. Transmission issues along with hard starting.ANTHONY P.
The steering on the truck was very loose, hard to keep it in the lane.David S.
Customer did not leave a comment.Susan G.
Customer did not leave a comment.Rick A.
Customer did not leave a comment.Theodora V.
I’m upset about losing my valuable belongings,but I can’t lie you guys are phenomenal and yes I would recommend this company!!Debbie S. | Overall Experience
Customer did not leave a comment.deanna H.
Your prices could be less for repeat customersScott B.
Customer did not leave a comment.Mariam M.
Customer service was phenomenal. The gentlemen that were in the store were very friendly and extremely helpful. I would definitely use them again.Alison M.
Great customer service!!LORI S.
Customer did not leave a comment.Joe L.
The return went well--people were helpful and efficient. No issues.Craig M.
Chad the manager said he would make my issue right and I think he will and soon I'll find out Thank youScott B.
Have enough staff on hand during busiest times.Walter F.
Everyone was very friendly and tried they're best to accommodate us, but it's a very busy location. Wait times on the phone were super long (25 - 30 minutes each time I had to call!!), and wait time to pick up and drop off were long because they're so busy. The guys behind the counter were hustling as fast as they could, but customers had issues or questions that needed their attention. Yet they never appeared or sounded impatient or flustered. Always smiling and friendly!! They could definitely use another staff member to help. Someone who just answers the phone could probably be a big help to them.KIMBERLYANN A.
Employees of UHaul doing a Great Job. Other I come fill propane Tanks or rent trailer or tow dolly. Last 20 yrs always been respectful To me. Well Appreciated.paul H.
Customer did not leave a comment.Dzeneta K.
Customer did not leave a comment.Richard G.
Customer did not leave a comment.Jessie M.
Customer did not leave a comment.Julius F.
Fast and easy check in and out!!!David B.
Customer did not leave a comment.Jonathan R.
Customer did not leave a comment.Peter B.
Customer did not leave a comment.DAVIDR S.
Customer did not leave a comment.Denise P.
Truck had an odor-air freshener would be nice. Should have more exact gas measurement-I felt like we had filled it sufficiently, but was charged for 2 gallons of gas.Jody W.
Customer service was unpleasant , the truck wasn't maintained I had a very. bad experience with the Brakes I did tell someone and he was pleasant on my arrival.gwendolyn L.
Customer did not leave a comment.Melissa T.
Customer did not leave a comment.Isaac D.
Customer did not leave a comment.Tim M.
Customer did not leave a comment.William L.
Staff efficient, helpful and friendly.Richard G.
I will contact corporate with my issue, but will likely never do business with UHAUL in the future if how they did things here is corporate policy.Donald B.
Customer did not leave a comment.SaiKrishna G.
Keep Ray on the payroll!GREGORY B.
Customer did not leave a comment.clyde R.
Customer did not leave a comment.Robert M.
Give us a heads up that trailer makes alot of noise when there is nothing in it was scaryTeresa H.
Quick/Simple Trailer Rental, worked great and I'll likely use again.Nathan R.
Customer did not leave a comment.Steven L.
Excellent customer service!!Keith A.
Customer did not leave a comment.Laura Y.
Customer did not leave a comment.Carmen P.
Customer did not leave a comment.Richard T.
Great staff!!Daniel B.
The guy at the counter talks to you like he owns you. If he were my employee his ass would be fired.Curtis A.
Customer did not leave a comment.KELLI B.
Customer did not leave a comment.Ken B.
Your express return for after hours drop offs never works. I can never load pictures so I can't get pass stage 2 of return processheath C.
Tried using the online app for the return process and it did not work. Person who helped me was greatJames C.
Customer did not leave a comment.Dominica A. | First Impressions
Customer did not leave a comment.LaShane P. | First Impressions
Customer did not leave a comment.Kathleen K. | First Impressions
Thanks for the 20 years or so I have had a storage unit with you. Even though management has changed numerous times, the staff was always courteous and friendly. My company has decided to terminate our use of storage needs or otherwise I would have remained a customer.CHRISTOPHER C. | Overall Experience
Management has poor attitude makes you feel unwelcome especially if you’re from out of state they have no respect for anyone who comes into the store they feel that they must take your blood in order for you to have a walker there they have no sense of hospitality and I will never ever purchase anything from the store let alone use anything with the U-Haul name tag on it there’s nothing that they can do or say that will change my mindJonathan A. | Overall Experience
Customer did not leave a comment.ARIEL G. | First Impressions
Customer did not leave a comment.NICOLEYOLANDA P. | First Impressions
Nice to have a secure place to leave some belongings for a short period of time. People are friendly and knowledgeable.DONNA R. | First Impressions
Customer did not leave a comment.Frederick D. | First Impressions
Customer did not leave a comment.Roberta B. | First Impressions
Everyone when I checked in and out were outstanding and extremely helpful. Thanks Ladies and Gents!John R. | Overall Experience
The place is well maintained and staff are great. I have used this place in the past a couple of times for an extended period and they always did a great job maintaining the facility etc. Excellent!!!!!Louis C. | Overall Experience
1. The unit I rented had a rodent issue - when moving out of the unit there was rodent dung everywhere. We found multiple boxes which had holes chewed in them along with the items in the boxes. We also found dead rodent carcasses among our possessions. Finally there was an ant nest that was under one of the boxes that we disturbed and ants were everywhere - frankly it was all disgusting. 2. The unit leaked on to my possessions - very irritating. 3. The lock slide on the unit was very difficult to slide open and closed. 4. When we came to visit once there was a uhaul lock placed on our unit - we reported it to the office and they were not very courteous in correcting their mistake. 5. Once we visited when there was a fair amount of snow on the ground and their snow removal was inadequate - we had to climb over a snow pile at the garage door to get in the unit.Richard P. | Overall Experience
Mr. Blair is a very helpful guy.Allen S. | Overall Experience
I've used storage facilities for various reasons in the past. None as clean and well organized as this location. The move was not organized until the day before. This was the only location with both the truck size and storage room in the area (end of the month). Everything was smooth as silk. Brad was a great help and made the whole process easy. Thanks Brad.John R. | First Impressions
I received water damage in my unit. The day I found out I asked for some assistance and was handed a roll of packing tape to patch the hole in the ceiling as there was no one able to help. I needed to follow up with phone calls to get my issue resolved. You general manager Brian is very unprofessional.NORA S. | Overall Experience
Customer did not leave a comment.Erica H. | Online Move In
The gentleman was very helpful and courteous. Explained everything and was very professionalAlbina R. | First Impressions
After looking over the amount of furniture I need to store I realized that I needed a larger unit. The office personal was very accommodating canceling the unit. I would definitely recommend using this UHaul site.Virginia S. | Overall Experience
Auto pay was set up and yet still got late charges for having it set up on auto pay also to get a hold of anyone I’d have to be on hold for at least 30 minutes my unit I had to fight to get it open and closed and and tons of mice poop on my stuff once I took it outJohn D. | Overall Experience
staff always pleasant and helpfulCHARLES L. | Overall Experience
Customer did not leave a comment.Stephen S. | First Impressions
I moved out on the 7\12\21 and I payed in full this month and didn't get any thing back from them and wan i move out of storage it was so much mice poop all in my stuff and my couch was full of mice poop and pee I'm not happy at all and i asked the guys in the office if i can get something back from my storage that i pay on time ever month and they told me to call the 1800 number and i call and know answers. To see if i can get something back because i payed for the month of July but i moved all my stuff out on the 12 of July 2021 and i made sure the storage was clean out and sweep all out clean my number is 680-219-3520Candy F. | Overall Experience
I especially liked the friendliness and helpless of the staff. They were great. I never rented a storage unit before but this was a very pleasant experience and I would gladly recommend uhaul to friends and clients.Dominick P. | Overall Experience
Customer did not leave a comment.NORA S. | First Impressions
Customer did not leave a comment.Kirk B. | Overall Experience
The entrance door the door Larry goes into the railings to go up our worn down had trouble with it sticking other than that no experience was excellentFrank R. | First Impressions
The Manager Brian Blair and his team were all nice friendly and all so very helpful also the team members will work with you with your payments schedules if your on a fixed income like I was Thank You Brian and your team that treated me with kindness as a customer and not a number Sincerely Elizabeth RussellElizabeth R. | Overall Experience
Customer did not leave a comment.CARLA G. | Overall Experience
Customer did not leave a comment.Laura R. | First Impressions
Customer did not leave a comment.Gregory P. | Overall Experience
Thanks it worked perfectly.James H. | Online Move In
Customer did not leave a comment.John H. | Overall Experience
Really professional, thanksJose A. | Overall Experience
Customer did not leave a comment.Dominick P. | First Impressions
The manager, Brian, was extremely helpful, courteous, and easy to contact. I found dealing with the National U-Haul phone line very frustrating and horrible but got excellent assistance by speaking directly to Brian.Olivia H. | Overall Experience
Customer did not leave a comment.Tracy R. | Overall Experience
Customer did not leave a comment.anthony m. | Overall Experience
Customer did not leave a comment.Sarah K. | First Impressions
Very easy to work with. I had to bring some furniture from PA to settle an estate and store it for a few months. I hired a truck and movers through U haul it was a smooth trip with no problems.William Q. | First Impressions
Customer did not leave a comment.Frank R. | Overall Experience
The facility is very nice. The workers were knowledgeable and friendly. The online sign up was easy. The gated system is difficult. Our access code only worked twice and the card only works sometimes. I don’t like that once you are in there is no way out without the card. I get trying to monitor coming and going but it is scary to not be able to get out quickly as needed. Also, the card thinks we are checking in when we are checking out and vice versa. The machine to check you out the display is broken. We have a hard time driving out. We either have to go off the pavement to the grass or if you go the other way we have to do a several point turn to line up with the exit gate.Chad L. | Online Move In
Customer did not leave a comment.Nicole H. | Overall Experience
Customer did not leave a comment.Matthew G. | First Impressions
Customer did not leave a comment.Rebecca W. | Online Move In
Customer did not leave a comment.Scott G. | Overall Experience
I was impressed with the helpfulness of the staff and was happy that even in very severe rain my possessions stayed safe and dry.Jeanette C. | Overall Experience
Customer did not leave a comment.Cheryl T. | Overall Experience
Customer did not leave a comment.Katrinka D. | First Impressions
Great service great outside units just wondering one thing is there 24 hour access to the units outsideManuel C. | Online Move In
Customer did not leave a comment.Aleksandr b. | Overall Experience
The manager at the Utica branch on Lomond Road - Brian - absolutely ruined our experience. We've had a very stressful time having to move abruptly due to a delay in our house closing from Covid-19. Therefore we rented multiple trucks (4) and also 2 storage units. All - in - all we've spent A LOT of money at the location over the past 2 months. We dealt with Brian a couple of the times and he always had an attitude and was not friendly. One of the times - we had to get into the office (which was difficult due to work hours) and we popped in real quick 10 minutes before closing. We just had a simple question and Brian, legitamately yelled and was upset because they were about to close. He made us feel bad for stopping in and bothering him so close to close. We apologized for it being so close to 7pm, and his reply was an eyeroll while saying, "yeah whatever." We immediately rented a truck / trailer from another company and emptied our storage units. We will not be back - which is such a shame because we've got A LOT more moving to do over the next few months. Very disappointed.Ashley Z. | Overall Experience
Customer did not leave a comment.Justin L. | First Impressions
The bonus of having a free month with my van rental made it a tremendous value for the dollar and I have already recommended your services to friends. Your staff was always friendly and helpful. Accessing my unit was easy and convenient.Linda F. | Overall Experience
Customer did not leave a comment.Linda F. | First Impressions
Items stolen from lockers. Insecure. Gates broken for months at a time cameras useless.KAREN W. | Overall Experience
Customer did not leave a comment.Scott G. | First Impressions
The storage unit itself is nice, however the customer service was very poor. Both gentleman we dealt with in Utica were complaining of their days. We were just trying to get our storage unit.Vanessa J. | First Impressions
Brian Blair was an excellent Facility Manager. When he took over the Utica Lomond Ave. Facility things really Improved. Because of Mr. Blair I would be happy to recommend the Utica U-Haul to anyone.Robert S. | Overall Experience
The manager and staff were polite, professional and extremely helpful!Philip O. | Overall Experience
Many mice were coming from my boxes with a lot of damage to my belongings. There animals ate the boxes with many holes noted and damages to the clothes. The smell is horrific. I had to pay 3 peoplePierre H. | Overall Experience
N/aJennifer D. | Overall Experience
Brian and Ray are great! Remember them when you’re looking to promote from within; they both deserve it! Fantastic Customer Service!Barbara B. | Overall Experience
Great serviceJack O. | Overall Experience
I am the wrong Karen Purdy. I emailed to say I was the wrong person and now you have sold her stuff without contacting her and I feel really bad. I tried phoning but emails still came to me.Karen P. | Overall Experience
Very knowledgeable, friendly, and efficientRebecca M. | First Impressions
The manager Brian was very helpful and knowledgeable.Robert R. | Overall Experience
We got off to a really horrible start. My references were contacted despite the fact that my payments were up to date. I received some really horrible communications from corporate.MARY H. | Overall Experience
wonderful experience..professional ,easy and fast..Brian was great in every way..thank youLucille L. | First Impressions
The owner is great. Very knowledgeable and fast.Nelson O. | First Impressions
GoodLaura R. | Overall Experience
No commentjeffrey j. | Overall Experience
I would first like to commend Brooklyn in Allentown PA for her excellent service and her competency in assisting me. The other 11 were lacking product knowledge and kept transferring me.Valerie T. | First Impressions
We found mouse droppings in a lot of our furniture. We also came back home with mouses inside our belongings. Horrible experience.Massiel R. | Overall Experience
Great serviceBethany S. | Overall Experience
Brian handled my storage unit rental efficiently and provided exceptional customer service.Linda S. | First Impressions
Staff was very professional and helpfulRobert R. | First Impressions
Brian and all the employees were extremely helpful and personable. It was a great experience. Thanks to all at Uhaul in Utica, NY for all your help.Debra P. | Overall Experience
It went really smoothly.Alex M. | First Impressions
Only 1 card key givenDONNA A. | Overall Experience
Both the service rep and the gentleman who inspected my rental return were very busy but they handled my business with the utmost courtesy and professionalism.Timothy D. | First Impressions
They was very nice and helpfulsandra l. | Overall Experience
Overall great experienceTina O. | Overall Experience
The owner is really involved and give you everything you need to enjoy your experience.Xavier K. | Overall Experience
Wonderful,hardworking staff.Anita S. | Overall Experience