Customer Reviews for U-Haul Moving & Storage of Utica

Rating:

5.0

Very helpful staff. Ray went over and beyond. Great customer service.

Rating:

1.0

I should’ve walked away when I rented the storage unit and the person was extremely rude. They then did not set up automatic payment and sent a letter to the emergency contact that I was not paying my bill. I had no idea until I went to the unit and was told I had a past due bill. The facility is almost NEVER secured. Only twice did I ever have to use my access card. The roof leaked and caused boxes to get wet and moldy. I was never notified of any issues however the day we moved out they were repairing the roof. It caused moldy clothes and broken boxes because of the wetness that resulted in broken dishes. The staff said “awesome” and that was it. Absolutely the worst experience ever!

Rating:

5.0

The 15' truck was old, lots of mileage. Made a noise when moving steering wheel, back door was VERY difficult to open and close and the ramp was difficult to pull out and push in.

Rating:

4.0

I'd definitely recommend this location for truck/van rentals

Rating:

5.0

I had a great experience with a brother Mason today. He certainly fits the job and is well suited for it.

Rating:

5.0

Very Kind and explained the rental transaction.👍

Rating:

5.0

Absolutely nothing! Your employees at the Utica Ny store provided the absolute best customer service. They are an asset to your company. Keep up the great work!!!

Rating:

3.0

Check out was very confusing. I wanted the closer location in Clinton but my app wouldn't recognize it. The Clinton location was also very difficult to identify without a U-Haul sign. I had to drive way out of my way to Utica. Tried the app there and it called for a QR code to scan which I couldn't find. Finally went on my account without the app and it just had me complete a check list. If I had not used the app I could have dropped it off in Clinton! Your app sucks for checkout.

Rating:

5.0

Seamless process. Rental was ready and drop off was quick and easy...

Rating:

5.0

All good

Rating:

5.0

Nothing it was an easy transaction picking up and dropping off.

Rating:

5.0

Was a little late picking up the vehicle. Everything was fast and simple. Manager was pleasant and accommodating. Drop off was smooth and simple. Place was immaculate. Great job. Thank you

Rating:

4.0

The interior bumper rails were either broken or missing. We did not notice this until we arrived at our pickup location miles away. Rep said the rails on the older trailers used for local day usage were stapled & glued, not bolted on, like I was used to from using many times moving items from Virginia to

Rating:

1.0

Awful

Rating:

4.0

The website check in took to long. Website would not load correctly had to try multiple times

Rating:

5.0

Very friendly and helpful staff that helped make my renting experience a pleasant one.

Rating:

5.0

Nelson was super freindly and helpful. Very positive experience. I'll definitely be back!

Rating:

4.0

the truck was very smelly Someone has smoked in it very heavily

Rating:

5.0

Outstanding service! Pleasant, helpful, really listened and assisted me with solutions. Highly recommended. Thanks Chad!

Rating:

5.0

Super Helpful Staff!

Rating:

5.0

There was a hand truck and moving blankets in the back of the truck, zip tied to the side. I did not request either equipment and I knew if I moved them I would be charged for using them. It was an annoyance to have them there when I was trying to load the truck, I recommend not having them in the trucks.

Rating:

1.0

My van was filthy upon pickup, I had to use extra gas, time and mileage to clean it so that I would not be charged a fee. When I brought it to the attention of the company I was offered a $25 gift certificate like I use a U-Haul on the daily or something.

Rating:

1.0

Only one worker trying to take care of the entire establishment storage and pick up drop off. Was told to leave the truck and he would it check it in on its own. Then charged me a $50 fuel fee even though the fuel was at the right spot.

Rating:

3.0

Storage isn’t free the first month. My things were in there a week and a half with no reimbursement.

Rating:

5.0

Easy pick up and drop off

Rating:

5.0

Ray is the best !!

Rating:

5.0

Ray was very courteous and quick to get me on the road

Rating:

4.0

I never received an email receipt with total amount of rental.

Rating:

5.0

Helpful and friendly staff. Everything went smoothly.

Rating:

5.0

Very Please with the service, vehicle ..was very quick and easy during checking in.

Rating:

5.0

Thanks guys for great costomer service

Rating:

5.0

Everything went very smoothly. It's hard for me to imagine a much easier experience.

Rating:

5.0

None

Rating:

5.0

Excellent service as way great customer service very friendly Thank you guys

Rating:

3.0

I was charged just over $47 for having to extend my return time by 1 hour which seems like an unfair charge. The vehicle was returned 40 minutes later than the original time, so it was still back earlier than the new time it was extended to. It felt harsh and would make me think twice about U-Haul in the future

Rating:

5.0

Nothing! Everything was great. Thank you!

Rating:

5.0

All went very smooth for me …. Your process seems to work

Rating:

5.0

At least clean the trucks out or check them before renting

Rating:

5.0

The experience at the UHaul location was very good. However renting the truck was a nightmare. Online did not have a clue as to actual availability of the equipment. Reservation was confirmed, canceled, confirmed 3 times at least. We ended up renting different equipment than we preferred which did the job, but was cumbersome. Moving is stressful and UHaul's reservation system made it MUCH worse. I will never use UHaul again unless I can go to the actual location in person—and then I will be skeptical. I would note, staff that I spoke with on the phone and especially in person, were always professional and courteous. Damon at Lomond place in Utica checked us in and out, and he was very helpful.

Rating:

5.0

Everything was fine. Very efficient, professional and no long wait.

Rating:

5.0

The guys at this location are the greatest, easy to work with and have great personalities.... would definitely recommend going to the Lomond location for all of your trucks and storage needs!!!

Rating:

4.0

All was good. The truck did the job it was to do and the 5 of us did the back work..saving me $100's ! T y

Rating:

5.0

Easy rental process

Rating:

2.0

More professional with the customers was not a smooth experience when we picked up the vehicle order online and they said I did it all wrong but for some reason they called me the night before and said everything was all set. Miss communication I guess not sure what happened?????

Rating:

4.0

The truck was well maintained but old. Transmission issues along with hard starting.

Rating:

4.0

The steering on the truck was very loose, hard to keep it in the lane.

Rating:

5.0

I’m upset about losing my valuable belongings,but I can’t lie you guys are phenomenal and yes I would recommend this company!!

Rating:

4.0

Your prices could be less for repeat customers

Rating:

5.0

Nothing

Rating:

5.0

Customer service was phenomenal. The gentlemen that were in the store were very friendly and extremely helpful. I would definitely use them again.

Rating:

5.0

Great customer service!!

Rating:

5.0

Thanks for the 20 years or so I have had a storage unit with you. Even though management has changed numerous times, the staff was always courteous and friendly. My company has decided to terminate our use of storage needs or otherwise I would have remained a customer.

Rating:

1.0

Management has poor attitude makes you feel unwelcome especially if you’re from out of state they have no respect for anyone who comes into the store they feel that they must take your blood in order for you to have a walker there they have no sense of hospitality and I will never ever purchase anything from the store let alone use anything with the U-Haul name tag on it there’s nothing that they can do or say that will change my mind

Rating:

5.0

Nice to have a secure place to leave some belongings for a short period of time. People are friendly and knowledgeable.

Rating:

5.0

Everyone when I checked in and out were outstanding and extremely helpful. Thanks Ladies and Gents!

Rating:

5.0

The place is well maintained and staff are great. I have used this place in the past a couple of times for an extended period and they always did a great job maintaining the facility etc. Excellent!!!!!

Rating:

2.0

1. The unit I rented had a rodent issue - when moving out of the unit there was rodent dung everywhere. We found multiple boxes which had holes chewed in them along with the items in the boxes. We also found dead rodent carcasses among our possessions. Finally there was an ant nest that was under one of the boxes that we disturbed and ants were everywhere - frankly it was all disgusting. 2. The unit leaked on to my possessions - very irritating. 3. The lock slide on the unit was very difficult to slide open and closed. 4. When we came to visit once there was a uhaul lock placed on our unit - we reported it to the office and they were not very courteous in correcting their mistake. 5. Once we visited when there was a fair amount of snow on the ground and their snow removal was inadequate - we had to climb over a snow pile at the garage door to get in the unit.

Rating:

5.0

Mr. Blair is a very helpful guy.

Rating:

5.0

I've used storage facilities for various reasons in the past. None as clean and well organized as this location. The move was not organized until the day before. This was the only location with both the truck size and storage room in the area (end of the month). Everything was smooth as silk. Brad was a great help and made the whole process easy. Thanks Brad.

Rating:

1.0

I received water damage in my unit. The day I found out I asked for some assistance and was handed a roll of packing tape to patch the hole in the ceiling as there was no one able to help. I needed to follow up with phone calls to get my issue resolved. You general manager Brian is very unprofessional.

Rating:

5.0

The gentleman was very helpful and courteous. Explained everything and was very professional

Rating:

5.0

After looking over the amount of furniture I need to store I realized that I needed a larger unit. The office personal was very accommodating canceling the unit. I would definitely recommend using this UHaul site.

Rating:

2.0

Auto pay was set up and yet still got late charges for having it set up on auto pay also to get a hold of anyone I’d have to be on hold for at least 30 minutes my unit I had to fight to get it open and closed and and tons of mice poop on my stuff once I took it out

Rating:

5.0

staff always pleasant and helpful

Rating:

1.0

I moved out on the 7\12\21 and I payed in full this month and didn't get any thing back from them and wan i move out of storage it was so much mice poop all in my stuff and my couch was full of mice poop and pee I'm not happy at all and i asked the guys in the office if i can get something back from my storage that i pay on time ever month and they told me to call the 1800 number and i call and know answers. To see if i can get something back because i payed for the month of July but i moved all my stuff out on the 12 of July 2021 and i made sure the storage was clean out and sweep all out clean my number is 680-219-3520

Rating:

5.0

I especially liked the friendliness and helpless of the staff. They were great. I never rented a storage unit before but this was a very pleasant experience and I would gladly recommend uhaul to friends and clients.

Rating:

4.0

The entrance door the door Larry goes into the railings to go up our worn down had trouble with it sticking other than that no experience was excellent

Rating:

5.0

The Manager Brian Blair and his team were all nice friendly and all so very helpful also the team members will work with you with your payments schedules if your on a fixed income like I was Thank You Brian and your team that treated me with kindness as a customer and not a number Sincerely Elizabeth Russell

Rating:

5.0

Thanks it worked perfectly.

Rating:

5.0

Really professional, thanks

Rating:

5.0

The manager, Brian, was extremely helpful, courteous, and easy to contact. I found dealing with the National U-Haul phone line very frustrating and horrible but got excellent assistance by speaking directly to Brian.

Rating:

5.0

Very easy to work with. I had to bring some furniture from PA to settle an estate and store it for a few months. I hired a truck and movers through U haul it was a smooth trip with no problems.

Rating:

3.0

The facility is very nice. The workers were knowledgeable and friendly. The online sign up was easy. The gated system is difficult. Our access code only worked twice and the card only works sometimes. I don’t like that once you are in there is no way out without the card. I get trying to monitor coming and going but it is scary to not be able to get out quickly as needed. Also, the card thinks we are checking in when we are checking out and vice versa. The machine to check you out the display is broken. We have a hard time driving out. We either have to go off the pavement to the grass or if you go the other way we have to do a several point turn to line up with the exit gate.

Rating:

5.0

I was impressed with the helpfulness of the staff and was happy that even in very severe rain my possessions stayed safe and dry.

Rating:

5.0

Great service great outside units just wondering one thing is there 24 hour access to the units outside

Rating:

1.0

The manager at the Utica branch on Lomond Road - Brian - absolutely ruined our experience. We've had a very stressful time having to move abruptly due to a delay in our house closing from Covid-19. Therefore we rented multiple trucks (4) and also 2 storage units. All - in - all we've spent A LOT of money at the location over the past 2 months. We dealt with Brian a couple of the times and he always had an attitude and was not friendly. One of the times - we had to get into the office (which was difficult due to work hours) and we popped in real quick 10 minutes before closing. We just had a simple question and Brian, legitamately yelled and was upset because they were about to close. He made us feel bad for stopping in and bothering him so close to close. We apologized for it being so close to 7pm, and his reply was an eyeroll while saying, "yeah whatever." We immediately rented a truck / trailer from another company and emptied our storage units. We will not be back - which is such a shame because we've got A LOT more moving to do over the next few months. Very disappointed.

Rating:

5.0

The bonus of having a free month with my van rental made it a tremendous value for the dollar and I have already recommended your services to friends. Your staff was always friendly and helpful. Accessing my unit was easy and convenient.

Rating:

1.0

Items stolen from lockers. Insecure. Gates broken for months at a time cameras useless.

Rating:

1.0

The storage unit itself is nice, however the customer service was very poor. Both gentleman we dealt with in Utica were complaining of their days. We were just trying to get our storage unit.

Rating:

5.0

Brian Blair was an excellent Facility Manager. When he took over the Utica Lomond Ave. Facility things really Improved. Because of Mr. Blair I would be happy to recommend the Utica U-Haul to anyone.

Rating:

5.0

The manager and staff were polite, professional and extremely helpful!

Rating:

1.0

Many mice were coming from my boxes with a lot of damage to my belongings. There animals ate the boxes with many holes noted and damages to the clothes. The smell is horrific. I had to pay 3 people

Rating:

5.0

N/a

Rating:

5.0

Brian and Ray are great! Remember them when you’re looking to promote from within; they both deserve it! Fantastic Customer Service!

Rating:

5.0

Great service

Rating:

1.0

I am the wrong Karen Purdy. I emailed to say I was the wrong person and now you have sold her stuff without contacting her and I feel really bad. I tried phoning but emails still came to me.

Rating:

5.0

Very knowledgeable, friendly, and efficient

Rating:

5.0

The manager Brian was very helpful and knowledgeable.

Rating:

3.0

We got off to a really horrible start. My references were contacted despite the fact that my payments were up to date. I received some really horrible communications from corporate.

Rating:

5.0

wonderful experience..professional ,easy and fast..Brian was great in every way..thank you

Rating:

5.0

The owner is great. Very knowledgeable and fast.

Rating:

4.0

Good

Rating:

5.0

No comment

Rating:

1.0

I would first like to commend Brooklyn in Allentown PA for her excellent service and her competency in assisting me. The other 11 were lacking product knowledge and kept transferring me.

Rating:

2.0

We found mouse droppings in a lot of our furniture. We also came back home with mouses inside our belongings. Horrible experience.

Rating:

5.0

Great service

Rating:

5.0

Brian handled my storage unit rental efficiently and provided exceptional customer service.

Rating:

5.0

Staff was very professional and helpful

Rating:

5.0

Brian and all the employees were extremely helpful and personable. It was a great experience. Thanks to all at Uhaul in Utica, NY for all your help.

Rating:

5.0

It went really smoothly.

Rating:

5.0

Only 1 card key given

Rating:

5.0

Both the service rep and the gentleman who inspected my rental return were very busy but they handled my business with the utmost courtesy and professionalism.

Rating:

5.0

They was very nice and helpful

Rating: