An exceptionally pleasant experience, the customer service was second to none, the manager of the store is friendly, communicative, efficient, and helpful, he helped me choose the best option, which met my needs perfectly! Highly recommend using the Lomond Place U-Haul in Utica, NY for all of your storage and Rental needs
JOANNEMARIE T | First ImpressionsSelf Storage Units in Utica, NY, 13502
U-Haul Moving & Storage of Utica
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
What Is Online Move-In / Rent Now?
Storage Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The move in below my assumptions. I had to aid every step of the way, from asking where the unit was, asking how I could access it, having to tell someone that there was still the seal on it that they are required to take off, and asking if I had to buy a specific lock that wasn't mentioned to me. This was all done with a snarky attitude the entire time as well, if I haven't had past experience with U-Haul I would tell people to take their business elsewhere.
Jake M | First ImpressionsQuick check in for move in. Quick check out for move out. Easy online bill pay.
David M | Overall ExperienceWe did not move in. When we got to the facility it was apparent that this U-Haul was not like the other ones we had used in the past. We were trying to store large pieces of antique furniture and the facility was old, cramped, dirty, damp and dark and was not a place for our items. We left without moving in and quickly found another more appropriate facility for our items. We have already requested a refund.
Melody N | Online Move InSnow removal immediately in front of unit could be better. Unit door was not always shoveled and was frozen and therefore not accessible without having to request assistance from the staff.
Gregory H | Overall ExperienceSean did a friendly and thorough check in for us. He is a solid employee.
Gregory H | First ImpressionsGood customer service
LOLITA J | Overall ExperienceThe man who took care of me was friendly knowledgeable and helpful in every way. Hes a keeper.
D V | Overall ExperienceIf you need somebody to take care of the snow, remove who next year. I hope I can get the opportunity to have the contract and also I do landscaping during the summer time? So I could take care of the grass if you need somebody also It was real good to me there. Real respectful and helpful. Thank you very much, t and m. Home improvement landscaping company and more ............ i also do clean outs. Storage clean outs also
Michael A | Overall ExperienceAre you kidding? You can not have the same access code for every tenant and call your facility “secure”! Buy puck lights at home depot for $5 so you can maybe see inside the storage closets!!! These units ate absolutely not “climate controlled” You should be very ashamed to call this facility yours.
Lisa P | Overall ExperienceFor a very busy place, the staff was always quick to help, very pleasant and respectful. We always use UHAUL and recommend their services to everyone. Many thanks. Kathryn Mardon
Kathryn M | Overall Experience