Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This truck had 110k on it seat frame was rusted service traction light on 19$ on gas and went 14 miles kept feeling like it was going to cut off if I wasn’t in a true Jam I would of returned it I’m surprise the location even had this unsafe truck
ANTHONY B
Rating:
4.0
Customer did not leave a comment.
DAVID J
Rating:
1.0
Long wait. Manager Don seemed irritated. I cancelled my free month of storage. Never used my unit even though it was free. Even free wasn't worth it. I emailed Don JUNE 30 at 10:52 AM to cancel and again today, July 1at 4:34. He hasn't acknowledged my correspondence. I am submitting this review July 1 at 7:15.
Amy L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
sean c
|
Overall Experience
Rating:
5.0
Very well mannered employees!
DAVID R
Rating:
5.0
I had a problem with he electrical connection from my truck to the rented trailer, Unable to solve the problem at that location, but was provided with the directions to get to the closest location that had someone on staff that could help. Within two minutes of my arrival there, a service tech was at my truck analyzing my problem. Within five minutes had the problem figured out and fixed. ( blown fuse in my vehicle.) No charge! Upon return to the original rental location they had me hooked up and on my way within 5 minutes. I was amazed at how efficient this operation served their clients!
FREDERICK M
Rating:
5.0
Customer did not leave a comment.
TAMI R
Rating:
5.0
Customer did not leave a comment.
PHILIP V
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ROBERT D
Rating:
5.0
Great service. Outstanding people
MAURICE S
Rating:
5.0
Customer did not leave a comment.
ALEXANDRU P
Rating:
5.0
Friendly and helpful staff. Clean and updated facility.
CARL L
Rating:
4.0
Rep was pleasant and helpful
KAREN F
Rating:
5.0
Customer did not leave a comment.
Chris B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ROBERT C
Rating:
4.0
We had been told or signs say 24 hour access. But it was closed late night.
Office hours could be later for us that often get on later.
CONNIE W
|
First Impressions
Rating:
3.0
I liked the staff. I did not care for the stuffing leaking out of the ceilings taped with white duct tape. No water damage occured. No infestation either; thankfully. Still think its over priced. Again, really like the staff. Even Ray who made me miss a train once. Don't ask. Just because its a boring story. Insurance required.
Aubrey F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Richard T
Rating:
3.0
I am going to start by saying the customer service representatives were EXCEPTIONAL. They were friendly, accommodating, patient, and very nice to work with. The trailers, on the other hand, proved difficult. We rented a 6x12 tow trailer and it took 5 attempts to get a trailer that was working properly. Problems that were very evident about the trailers was the noise of hauling and the bumping and pulling on the car. Quite a scary/nerve wracking experience. The trailer should attach more securely to the car to avoid all that "give" when hauling. I travel with a horse trailer and never have the problems I found with the U-haul trailer. Hopefully, I will never have to use one again.
SUSAN M
Rating:
3.0
Customer did not leave a comment.
William B
Rating:
5.0
The guy that registered me in the store was very friendly, helpful and informational about things.
Tina N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
STEPHEN J
Rating:
5.0
My only issue is the price. Very expensive.
Kelly D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
NATALIA D
|
First Impressions
Rating:
5.0
The service rep, Joe, was very helpful!
TINA L
Rating:
1.0
31% increase in cost over 4 year period
Daniel A
|
Overall Experience
Rating:
5.0
Very clean and friendly
ROBERT P
Rating:
5.0
Don was excellent. He was very helpful and communicated well. He made the experience enjoyable.
STEVEN M
Rating:
5.0
Customer did not leave a comment.
GREGORY P
Rating:
5.0
Customer did not leave a comment.
elias s
|
Overall Experience
Rating:
5.0
Your staff was very polite.
JULIE A
Rating:
4.0
Should really have dedicated and marked parking spots for returning trailers specifically.
EDIN M
Rating:
3.0
I dropped the trailer off after hours. I did not encounter anyone.
Michael S
Rating:
4.0
Customer did not leave a comment.
EARL S
Rating:
5.0
Rental went well, there should be a price for one day out of town rental. Everyone was professional and helpful.
Anthony L
Rating:
4.0
Customer did not leave a comment.
Maria B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
HENRY M
Rating:
3.0
Customer did not leave a comment.
THOMAS H
Rating:
5.0
No issues.
HOWARD B
Rating:
5.0
The manager and stuff was very kind ,pleasant, friendly, knowledgeable in helping to accommodate the type of unit that was needed thank you kindly for your service. In the near future I will be needing your service again.
Rhonda M
|
First Impressions
Rating:
5.0
Would have been easier if the trailer had a tongue jack but otherwise, great value and very convenient.
DONALD G
Rating:
5.0
Customer did not leave a comment.
R C
Rating:
5.0
Everything is good
NIHAD E
Rating:
5.0
Customer did not leave a comment.
AVA M
Rating:
5.0
Customer did not leave a comment.
TODD M
Rating:
3.0
The customer service was horrendous. Whoever was the lady working behind. The counter was very rude and not very personable and did not help me whatsoever. She seemed kind of perturbed that I was even there. I know it’s hard to find good help but if you have someone like this you’re not gonna have customers coming back because nobody wants to be treated that way.
WILLIAM P
Rating:
5.0
Customer did not leave a comment.
KIRKWILLIAM B
|
First Impressions
Rating:
5.0
Marco was great!!
MICHELLE J
Rating:
5.0
Customer did not leave a comment.
Ricardo S
Rating:
5.0
Customer did not leave a comment.
JOHNATHON F
Rating:
5.0
Customer did not leave a comment.
DAVID S
Rating:
5.0
Great easy renta and return friendly staff
THOMAS E
Rating:
5.0
Customer did not leave a comment.
DAVID S
Rating:
5.0
Customer did not leave a comment.
Amberlyn c
|
Overall Experience
Rating:
3.0
It would've been excellent. But they told me I wasn't able to get a 10x10 storage when I called the day before. One was available but they said someone is coming in to pay for it. I stated isn't it first come first serve. They said yes. I said we'll I spoke to someone yesterday and now I am here first thing in the morning when this person just came today. And who knows if they even come back with their card. Because who goes to get a storage unit with no means of pmt. He said there was nothing he could do. So I got a 10x15 later that night I got an email canceling my reservation or the 10x10.
DEANDREA C
|
First Impressions
Rating:
1.0
Manager made me pay for an additional day but said I had to have it back in 3 1/2 hours from the time I picked it up +24 hours paid for two days maybe bring it back early so I rushed around like an idiot did not get my daughter to help she needed in Rochester. Very frustrated. Would not recommend that location to anyone.
DAVID A
Rating:
5.0
Customer did not leave a comment.
JACK L
Rating:
4.0
Customer did not leave a comment.
FELICIA M
Rating:
5.0
Customer did not leave a comment.
MICHAEL B
Rating:
4.0
Customer did not leave a comment.
DENNIS J
Rating:
5.0
Customer did not leave a comment.
JOHNATHON F
Rating:
4.0
Drop was without human contact but was fairly easy for a first time user.
DARYL M
Rating:
3.0
Customer did not leave a comment.
ANDREI B
Rating:
4.0
I have just one issue with how you run customers credit cards.
I gave you my credit card information. I told the person taking my reservation over the phone that it would not be myself (a 63 yr old woman) driving the 26’ truck but will be my son who graciously took 2 days off to help me.
You took his card when he went to pick it up instead of mine that you asked for initially. This caused me to take cash to reimburse him, then it happened a second time. I reimbursed him again. Then upon returning the truck…a third time!!! I wanted this on my credit card for financial purposes NOT to pay all of this expense upfront.
If this is your policy, I would have expected and appreciated being told this when I asked you. This caused a lot of stress for my son and a hardship on me for having to pay “cash” upfront. Not happy whatsoever!
ERNEST W
Rating:
3.0
Fix your equipment! The wheel bearing was so bad I’m surprised it didn’t catch fire. And the check engine light was on when I got it
JOSHUA H
Rating:
3.0
Customer did not leave a comment.
ROBERT L
Rating:
5.0
Customer did not leave a comment.
ROBERT J
Rating:
5.0
Customer did not leave a comment.
RYAN J
Rating:
5.0
Customer did not leave a comment.
G A
Rating:
2.0
The guy didn’t ask if I wanted the safe move and took it upon himself to charge me for safe move.
NICOLE C
Rating:
5.0
Staff was very friendly. Quick to check us out and get us on our way which was appreciated.
CHRISTOPHER J
Rating:
5.0
Customer did not leave a comment.
Kassandra F
Rating:
5.0
Very satisfied
GABRIEL S
Rating:
5.0
The only thing I would change is if the customer pays for more miles than they used the difference should be credited back to the customer I paid for 50 miles and maybe used like 20. The vans are amazing on gas.
JASON L
Rating:
3.0
Customer did not leave a comment.
LEO L
Rating:
5.0
Please never rent a uhaul for anyone else but close family or moving partners. People take off in these things like happened to me. Im assuming this means it had been returned. I was scared to pieces something would happen to the van. Thank you excellent staff for your utmost patience with me in this matter.
BRETT C
Rating:
4.0
Customer did not leave a comment.
THOMAS S
Rating:
5.0
The check-out and check-in processes were so easy! Staff was efficient and helpful. Would definitely recommend!
STEPHEN P
Rating:
5.0
Customer did not leave a comment.
MICHAEL L
Rating:
5.0
Provide location to closest gas station?
TARA A
Rating:
1.0
The price was never explained and they took out more money than they said they would
MATTHEW M
Rating:
1.0
Customer did not leave a comment.
KYRA R
Rating:
5.0
Customer did not leave a comment.
James K
Rating:
5.0
Customer did not leave a comment.
FRANK M
Rating:
4.0
Customer did not leave a comment.
RONALD S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jeffrey P
|
Overall Experience
Rating:
5.0
U-Haul staff were very helpful and courteous. No complaints. The equipment was clean.
SAMUEL P
Rating:
5.0
Customer did not leave a comment.
Barbara R
|
Overall Experience
Rating:
5.0
Very helpful and fast
Rachel C
Rating:
3.0
The issue I had was not with the location, but with U-Haul as a whole. I was offered insurance and I took the insurance and was told that I would be covered no matter what happened. I live in upstate New York and there is snow on the ground and the U-Haul got stuck. I called the store and they gave me the number for roadside assistance and told me that I could just come and they would send somebody out so I called roadside assistance and they told me it would cost me $450 to have somebody come out and tell me 5 feet. They were not understanding of the fact that I was told I was covered and I was not offered any other type of insurance. The manager was not helpful in figuring out how to handle this with me and I was not pleased with my experience. I rent from U-Haul quite often and always get the insurance but the one time I need it I am not covered even though I got it. The manager told me it was because I didn’t get the second insurance, but I was never offered the second insurance, and this location, even confirmed that I was never offered the insurance, but roadside assistance still blamed me
ALISHA W
Rating:
5.0
Very friendly staff
DENNIS O
Rating:
5.0
Customer did not leave a comment.
FREDERICK K
Rating:
5.0
No issues
JASON M
Rating:
1.0
Customer did not leave a comment.
VIRGINIA W
Rating:
5.0
All employees were very nice and anyone who helped me directly went above and beyond to help me. I was really impressed. If I ever rent again it will definitely be from this location.
KIMBERLY M
Rating:
4.0
Customer did not leave a comment.
FRANK M
Rating:
1.0
Running Lights did not work. I lost a good deal of time.
JOHN D
Rating:
1.0
They don’t know how to do there job and they need to learn what car go on the car trailer
JANARIOUS H
Rating:
3.0
You need to provide a lock for the truck. I bought one there at your store. It did not fit. I unfortunately did not take the receipt. An hour later, I took the lock back. They refused to give my money back.
You've lost a customer forever over $12. Lousy business practice.
JAMES M
Rating:
3.0
I went at 7am. On Saturday /25/20251 to pick up a motorcycle trailer. The gentleman who helped me was very nice cleaned off the trailer of snow and hooked it up for me. When I was done and brought the trailer back at 6:50pm that same night there was a different guy and a girl working. When I told them I was returning the trailer they both never even looked up at me nor mo Ed to even take trailer off my car or look at it. They told me to put it in a spot that was open. So I had to take it off myself and put it in a spot. Poor customer service when they couldn't even look at me. Not sure if I will use Lomond Place Utica NY again because of this. If they didn't want to work then they should find another job.
ANTHONY T
Rating:
5.0
Customer did not leave a comment.
PABLO O
Rating:
5.0
Brandon has been beyond phenomenal with service. Him and his team went above and beyond for two military service members and assisted in the most amazing way. Thank you very much for providing the help and understanding of our situation and accommodating our last minute needs. It is people like you that make service members feel gratified. Thank you. 🙏🫡
JONATHAN S
|
Overall Experience
Rating:
5.0
Brandon’s team went above and beyond to help two military members in need of assistance and I’m very grateful for the excellent customer service they have provided.
JONATHAN S
Rating:
5.0
Great job all rou
GILBERT W
Rating:
5.0
Customer did not leave a comment.
LISA M
Rating:
4.0
Customer did not leave a comment.
DENNIS J
Rating:
4.0
Customer did not leave a comment.
PHILIP B
Rating:
5.0
Customer did not leave a comment.
THEODORE V
Rating:
5.0
Very accommodating
victor l
|
First Impressions
Rating:
5.0
Perfect as is. Very and efficient and nice representative Daniel, I think was his name.
Sheila h
Rating:
5.0
Customer did not leave a comment.
WILVIN P
Rating:
1.0
The person taking care of the reservations is rude and unhelpful to say the least.
MIGUEL R
Rating:
4.0
I was disappointed because when I rented the Uhaul in Brooklyn, I paid $1,247 in cash and was told that I would receive the $100 deposit I paid in cash upon returning the truck. We returned the truck after store hours a day before it was due. I called the next morning, spoke to Joe and was told they will have to mail a check to me for my deposit because all monies from yesterday were deposited. I asked why could I not co.e in the next day to get my deposit back in cash as I was told I would get when I rented the truck in Brooklyn, ny. Joe's response was "I'm not responsible for what people in Brooklyn told you and that there was nothing he could do to get my cash deposit to me. He said it will be mailed via check. It was upsetting that Uhaul does not stand by its word.
Barbara R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LISA K
Rating:
5.0
Very professional when supplying quick service
JOHN E
Rating:
5.0
Customer did not leave a comment.
JASMINE H
Rating:
5.0
They need to be more aware and not charge people 3 times on the credit card for the same rental
THOMAS W
Rating:
3.0
Truck was completely covered in snow and frozen. Unsatisfied with my experience. You would think U Haul would make sure all trucks are cleared off and ready to go for the customer! Not the case.
MATTHEW R
Rating:
4.0
Customer did not leave a comment.
PHILIP B
Rating:
1.0
First of all I arrived at 8 to pick up and the key was not in the box - a vehicle was not assigned. I did speak to a nice gentlemen online that said I would have to wait till they open up at 9:00 So I did. The girl that took care of me was terrible - not friendly, not nice no smile. She said I had to complete on line because she just put the key in the box. I tried 4 times and it would not go through so finally she took care of me but was not friendly about it. She treated me like I was bothering her. My trip was suppose to start at 8 and it did not start till 9:30. So it was a rush to get it back in time. I would not recommend this location ever. I have to move more items this weekend and I have gone out of town to get the truck because I did not want to deal with your employee again.
JUDITH S
Rating:
5.0
Customer did not leave a comment.
RICHARD M
Rating:
5.0
Ty
WILLIAM P
Rating:
4.0
Customer did not leave a comment.
PAUL A
|
First Impressions
Rating:
1.0
This place is populated with mice. Do not store anything there that you hope to use in the future.
Santina P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MARY F
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
deonasia a
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
WILLIAM B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TATIANA F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RONALD S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bambi R
|
First Impressions
Rating:
3.0
I marked cleanliness and well maintained as a no only because 9 out of 10 times the shelf storage aisles had debris scattered throughout when I was there. However I did see an improvement, so kudos. Just with the price i was paying for storage, I expected to have a clean facility at all times. It truly makes a difference when your entrusting someone with your property.
Ben G
|
Overall Experience
Rating:
5.0
The staff , starting with the Manager Nelson to the red head Rayvelis & Dakota . I can’t stress enough there warm & kind energy. Thank you guys for everything.
Margarita M
|
Overall Experience
Rating:
5.0
The staff at the Lomond place facility in Utica NY were always super pleasant and helpful.
Linda G
|
Overall Experience
Rating:
5.0
Staffs were very polite, kind generous help me out with all my needs very excellent manager
Sherman R
|
Overall Experience
Rating:
5.0
Staff is awesome
Margarita M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Erica H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jennifer r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PAUL A
|
First Impressions
Rating:
5.0
Nelson was very helpful and went above and beyond to accommodate me
NICHOLAS L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Janet G
|
Overall Experience
Rating:
5.0
The management staff kept their word at all times and in every situation.
Thank you.
Ricardo R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBERT W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jason E
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ANNIE K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Caroline H
|
Overall Experience
Rating:
5.0
I love the staff ..especially the Manager. He’s so on point & Handsome .
Margarita M
|
First Impressions
Rating:
5.0
No comment
Godwin G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sarah K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jason E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Erik M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHN R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alex M
|
First Impressions
Rating:
5.0
the phone is never answered it clicks over to a "central" site and asks about car accidents
there is NO WAY POSSIBLE to leave a message
Amy G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
margaret s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
wayne e
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Abas I
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
jennifer r
|
First Impressions
Rating:
5.0
From beginning till the end, this U-Haul facility made me feel valued as a customer.
Micheal C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jamie P
|
First Impressions
Rating:
5.0
The staff was very nice and professional !
Frantasia B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kimberley M
|
Overall Experience
Rating:
5.0
Quick and easy.
Kristopher K
|
First Impressions
Rating:
5.0
Worked well with me I appreciate it
khalil t
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elizabeth M
|
Overall Experience
Rating:
5.0
Fast, Respectful & 100% good service.
Ricky C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Felicia M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NICOLE Y
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cindy A
|
Overall Experience
Rating:
5.0
Thanks
Daniel P
|
Overall Experience
Rating:
5.0
Friendly but not pushy. Seeing the sizes in your show room helped.
Barbara B
|
First Impressions
Rating:
5.0
Each time I came in and had to personally deal with staff they were very helpful very polite and engaging... Great experience
Stacy B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
BRUCE,A K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jhony A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Aaron R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kevin D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Felicia M
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
TOM N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
corinne d
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LaShane P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
maryann s
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
margaret s
|
First Impressions
Rating:
4.0
Staff was very helpful but two units had doors that were hard to open needing maintenance
miles M
|
Overall Experience
Rating:
5.0
The man who waited on me was excellent
Vincent F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Frank L
|
Overall Experience
Rating:
4.0
Nice, friendly + Efficient staff, checkinin/pit process
tracy m
|
Overall Experience
Rating:
4.0
The staff was very helpful and the facility was very clean but the unit doors are not well maintained. The door on my first unit was broken and when they switched me the second unit door was difficult to open and close. The doors need better maintenance.
miles M
|
First Impressions
Rating:
5.0
The staff was helpful and they worked with me well
Mark T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sherman R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Romona N
|
First Impressions
Rating:
5.0
The manager nelson was great to talk to when I had any questions. Would rent there again
olivia d
|
Overall Experience
Rating:
5.0
All of the staff was great but the best was Mr Nelson he helped out a lot an we appreciation all he did for my family and I
Rachelle B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony C
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Tyrell O
|
Overall Experience
Rating:
5.0
The person, his name is Ray was very nice and very helpful but the poor guy needs help
Mark T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Eliazar R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Melissa H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Dmitry U
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tammy S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nicole H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
larae l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Damonazehia T
|
First Impressions
Rating:
5.0
Great staff. Super helpful. Only constructive feedback I could give would be the appearance and upkeep in the self storage area. Just needs some updates. But overall nothing to turn me away.
Ben G
|
First Impressions
Rating:
3.0
the gate didnt work for months so that kinda sucked, still paid full price for half the security, which is why i left. also i think the water gutters that come down from the roof and run off the side of the buildings in between every few units leaked badly into my unit. nothing like actually damaged but everything that was in the front left corner of my unit (near the drain spout outside the unit) was soaked. it was just towels and clothes for me which can be easily washed but i worry for someone else that may have like nice wood furniture or important paper documents? the staff there is very friendly tho and renting vehicles for moving was always very easy and efficient.
Addison B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Renee W
|
Overall Experience
Rating:
5.0
If I ever need a storage again I would go back to U-Haul
Antoinette F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andrew R
|
First Impressions
Rating:
5.0
Ray at the front desk,,,,,Is the Man !
Frank L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Priscilla C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
adam m
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kyra R
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Shanice J
|
Overall Experience
Rating:
5.0
Natalie was so helpful!
Priscilla C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Roseann J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amber S
|
Overall Experience
Rating:
5.0
The staff was on top of all our needs, even before we got there.
adam m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stephanie B
|
Overall Experience
Rating:
5.0
Thank you all for a good experience. I would def rent from there again shall I need storage in the future.
NICOLEYOLANDA P
|
Overall Experience
Rating:
5.0
Ray Cousins was outstanding!
Malcolm L
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Kathy B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephanie B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SCOTT T
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Aletha T
|
Overall Experience
Rating:
5.0
Good service .friendly personnel
craig b
|
Overall Experience
Rating:
5.0
The staff is always friendly, polite and very helpful
Lisa O
|
First Impressions
Rating:
5.0
The store is very clean, and their restroom is exceptionally clean. The staff is wonderful. I am very impressed, and I am sharing my experience with other people. My realtor was very happy to hear about my experience, as she has other clients who would find this useful for their move.
William A
|
Overall Experience
Rating:
5.0
Your staff was wonderful, and very helpful. The facility is very clean and comfortable.
This storage solution is a lifesaver- or at least a sanity saver. The closing on our house was moved several days earlier. The only way to empty it so quickly was to have a uhaul truck to put everything in, and a storage unit to move it into . We now have a month to sort and deal with it all. Our realtor was impressed and will share this with other clients. She hadn’t realized you had this service.
Your staff was very kind and we will share our experience with friends.
William A
|
First Impressions
Rating:
5.0
Nelson at the front desk was extremely helpful and a great employee for you guys to have.
Jeffrey W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kim J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nicole c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sarah B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
danelle m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David L
|
Overall Experience
Rating:
5.0
I have been to Lomond Place u-haul several times and the staff are always very pleasant and helpful. It’s greatly appreciated!
Linda G
|
First Impressions
Rating:
5.0
From day 1 to my close out day the experience was excellent!
INDIRA R
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tynisha W
|
Overall Experience
Rating:
2.0
Broken gate
Drive through not really adequate
Received notice of late payment with a $15 surcharge instead of receiving a notice that my payment will be due in a few days. It would have been paid and I would have saved the late fee.
At the time of renting, they ask for other addresses and all. My contact info and my billing info should be sufficient.
Not please with the all the requirements.
Easier to rent a truck than it is to rent a 10×10 storage. Really?
Mario P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Linda G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Karen V
|
Overall Experience
Rating:
5.0
Very helpful staff. Ray went over and beyond. Great customer service.
Kathleen K
|
Overall Experience
Rating:
1.0
I should’ve walked away when I rented the storage unit and the person was extremely rude. They then did not set up automatic payment and sent a letter to the emergency contact that I was not paying my bill. I had no idea until I went to the unit and was told I had a past due bill. The facility is almost NEVER secured. Only twice did I ever have to use my access card. The roof leaked and caused boxes to get wet and moldy. I was never notified of any issues however the day we moved out they were repairing the roof. It caused moldy clothes and broken boxes because of the wetness that resulted in broken dishes. The staff said “awesome” and that was it. Absolutely the worst experience ever!
Melissa S
|
Overall Experience
Rating:
5.0
Outstanding service! Pleasant, helpful, really listened and assisted me with solutions. Highly recommended. Thanks Chad!
Stephen F
|
First Impressions
Rating:
3.0
Storage isn’t free the first month. My things were in there a week and a half with no reimbursement.
Daquila C
|
Overall Experience
Rating:
5.0
Ray was very courteous and quick to get me on the road
Joe W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
danelle m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
micheal b
|
Overall Experience
Rating:
5.0
The guys at this location are the greatest, easy to work with and have great personalities.... would definitely recommend going to the Lomond location for all of your trucks and storage needs!!!
Dominica A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KIM C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Gerri N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
micheal b
|
First Impressions
Rating:
5.0
I’m upset about losing my valuable belongings,but I can’t lie you guys are phenomenal and yes I would recommend this company!!
Debbie S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Dominica A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LaShane P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kathleen K
|
First Impressions
Rating:
5.0
Thanks for the 20 years or so I have had a storage unit with you. Even though management has changed numerous times, the staff was always courteous and friendly.
My company has decided to terminate our use of storage needs or otherwise I would have remained a customer.
CHRISTOPHER C
|
Overall Experience
Rating:
1.0
Management has poor attitude makes you feel unwelcome especially if you’re from out of state they have no respect for anyone who comes into the store they feel that they must take your blood in order for you to have a walker there they have no sense of hospitality and I will never ever purchase anything from the store let alone use anything with the U-Haul name tag on it there’s nothing that they can do or say that will change my mind
Jonathan A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ARIEL G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
NICOLEYOLANDA P
|
First Impressions
Rating:
5.0
Nice to have a secure place to leave some belongings for a short period of time. People are friendly and knowledgeable.
DONNA R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Frederick D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Roberta B
|
First Impressions
Rating:
5.0
Everyone when I checked in and out were outstanding and extremely helpful. Thanks Ladies and Gents!
John R
|
Overall Experience
Rating:
5.0
The place is well maintained and staff are great. I have used this place in the past a couple of times for an extended period and they always did a great job maintaining the facility etc. Excellent!!!!!
Louis C
|
Overall Experience
Rating:
2.0
1. The unit I rented had a rodent issue - when moving out of the unit there was rodent dung everywhere. We found multiple boxes which had holes chewed in them along with the items in the boxes. We also found dead rodent carcasses among our possessions. Finally there was an ant nest that was under one of the boxes that we disturbed and ants were everywhere - frankly it was all disgusting.
2. The unit leaked on to my possessions - very irritating.
3. The lock slide on the unit was very difficult to slide open and closed.
4. When we came to visit once there was a uhaul lock placed on our unit - we reported it to the office and they were not very courteous in correcting their mistake.
5. Once we visited when there was a fair amount of snow on the ground and their snow removal was inadequate - we had to climb over a snow pile at the garage door to get in the unit.
Richard P
|
Overall Experience
Rating:
5.0
Mr. Blair is a very helpful guy.
Allen S
|
Overall Experience
Rating:
5.0
I've used storage facilities for various reasons in the past. None as clean and well organized as this location. The move was not organized until the day before. This was the only location with both the truck size and storage room in the area (end of the month). Everything was smooth as silk.
Brad was a great help and made the whole process easy. Thanks Brad.
John R
|
First Impressions
Rating:
1.0
I received water damage in my unit. The day I found out I asked for some assistance and was handed a roll of packing tape to patch the hole in the ceiling as there was no one able to help. I needed to follow up with phone calls to get my issue resolved. You general manager Brian is very unprofessional.
NORA S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Erica H
|
Online Move In
Rating:
5.0
The gentleman was very helpful and courteous. Explained everything and was very professional
Albina R
|
First Impressions
Rating:
5.0
After looking over the amount of furniture I need to store I realized that I needed a larger unit. The office personal was very accommodating canceling the unit. I would definitely recommend using this UHaul site.
Virginia S
|
Overall Experience
Rating:
2.0
Auto pay was set up and yet still got late charges for having it set up on auto pay also to get a hold of anyone I’d have to be on hold for at least 30 minutes my unit I had to fight to get it open and closed and and tons of mice poop on my stuff once I took it out
John D
|
Overall Experience
Rating:
5.0
staff always pleasant and helpful
CHARLES L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stephen S
|
First Impressions
Rating:
1.0
I moved out on the 7\12\21 and I payed in full this month and didn't get any thing back from them and wan i move out of storage it was so much mice poop all in my stuff and my couch was full of mice poop and pee I'm not happy at all and i asked the guys in the office if i can get something back from my storage that i pay on time ever month and they told me to call the 1800 number and i call and know answers. To see if i can get something back because i payed for the month of July but i moved all my stuff out on the 12 of July 2021 and i made sure the storage was clean out and sweep all out clean my number is 680-219-3520
Candy F
|
Overall Experience
Rating:
5.0
I especially liked the friendliness and helpless of the staff. They were great. I never rented a storage unit before but this was a very pleasant experience and I would gladly recommend uhaul to friends and clients.
Dominick P
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
NORA S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kirk B
|
Overall Experience
Rating:
4.0
The entrance door the door Larry goes into the railings to go up our worn down had trouble with it sticking other than that no experience was excellent
Frank R
|
First Impressions
Rating:
5.0
The Manager Brian Blair and his team were all nice friendly and all so very helpful also the team members will work with you with your payments schedules if your on a fixed income like I was
Thank You Brian and your team that treated me with kindness as a customer and not a number
Sincerely
Elizabeth Russell
Elizabeth R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CARLA G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laura R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Gregory P
|
Overall Experience
Rating:
5.0
Thanks it worked perfectly.
James H
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
John H
|
Overall Experience
Rating:
5.0
Really professional, thanks
Jose A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dominick P
|
First Impressions
Rating:
5.0
The manager, Brian, was extremely helpful, courteous, and easy to contact.
I found dealing with the National U-Haul phone line very frustrating and horrible but got excellent assistance by speaking directly to Brian.
Olivia H
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Tracy R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
anthony m
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sarah K
|
First Impressions
Rating:
5.0
Very easy to work with. I had to bring some furniture from PA to settle an estate and store it for a few months. I hired a truck and movers through U haul it was a smooth trip with no problems.
William Q
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Frank R
|
Overall Experience
Rating:
3.0
The facility is very nice. The workers were knowledgeable and friendly. The online sign up was easy. The gated system is difficult. Our access code only worked twice and the card only works sometimes. I don’t like that once you are in there is no way out without the card. I get trying to monitor coming and going but it is scary to not be able to get out quickly as needed. Also, the card thinks we are checking in when we are checking out and vice versa. The machine to check you out the display is broken. We have a hard time driving out. We either have to go off the pavement to the grass or if you go the other way we have to do a several point turn to line up with the exit gate.
Chad L
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Nicole H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matthew G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rebecca W
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Scott G
|
Overall Experience
Rating:
5.0
I was impressed with the helpfulness of the staff and was happy that even in very severe rain my possessions stayed safe and dry.
Jeanette C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cheryl T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Katrinka D
|
First Impressions
Rating:
5.0
Great service great outside units just wondering one thing is there 24 hour access to the units outside
Manuel C
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Aleksandr b
|
Overall Experience
Rating:
1.0
The manager at the Utica branch on Lomond Road - Brian - absolutely ruined our experience. We've had a very stressful time having to move abruptly due to a delay in our house closing from Covid-19. Therefore we rented multiple trucks (4) and also 2 storage units. All - in - all we've spent A LOT of money at the location over the past 2 months. We dealt with Brian a couple of the times and he always had an attitude and was not friendly. One of the times - we had to get into the office (which was difficult due to work hours) and we popped in real quick 10 minutes before closing. We just had a simple question and Brian, legitamately yelled and was upset because they were about to close. He made us feel bad for stopping in and bothering him so close to close. We apologized for it being so close to 7pm, and his reply was an eyeroll while saying, "yeah whatever." We immediately rented a truck / trailer from another company and emptied our storage units. We will not be back - which is such a shame because we've got A LOT more moving to do over the next few months. Very disappointed.
Ashley Z
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Justin L
|
First Impressions
Rating:
5.0
The bonus of having a free month with my van rental made it a tremendous value for the dollar and I have already recommended your services to friends. Your staff was always friendly and helpful. Accessing my unit was easy and convenient.
Linda F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Linda F
|
First Impressions
Rating:
1.0
Items stolen from lockers. Insecure. Gates broken for months at a time cameras useless.
KAREN W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Scott G
|
First Impressions
Rating:
1.0
The storage unit itself is nice, however the customer service was very poor. Both gentleman we dealt with in Utica were complaining of their days. We were just trying to get our storage unit.
Vanessa J
|
First Impressions
Rating:
5.0
Brian Blair was an excellent Facility Manager. When he took over the Utica Lomond Ave. Facility things really Improved. Because of Mr. Blair I would be happy to recommend the Utica U-Haul to anyone.
Robert S
|
Overall Experience
Rating:
5.0
The manager and staff were polite, professional and extremely helpful!
Philip O
|
Overall Experience
Rating:
1.0
Many mice were coming from my boxes with a lot of damage to my belongings. There animals ate the boxes with many holes noted and damages to the clothes. The smell is horrific. I had to pay 3 people
Pierre H
|
Overall Experience
Rating:
5.0
N/a
Jennifer D
|
Overall Experience
Rating:
5.0
Brian and Ray are great!
Remember them when you’re looking to promote from within; they both deserve it!
Fantastic Customer Service!
Barbara B
|
Overall Experience
Rating:
5.0
Great service
Jack O
|
Overall Experience
Rating:
1.0
I am the wrong Karen Purdy.
I emailed to say I was the wrong person and now you have sold her stuff without contacting her and I feel really bad. I tried phoning but emails still came to me.
Karen P
|
Overall Experience
Rating:
5.0
Very knowledgeable, friendly, and efficient
Rebecca M
|
First Impressions
Rating:
5.0
The manager Brian was very helpful and knowledgeable.
Robert R
|
Overall Experience
Rating:
3.0
We got off to a really horrible start. My references were contacted despite the fact that my payments were up to date. I received some really horrible communications from corporate.
MARY H
|
Overall Experience
Rating:
5.0
wonderful experience..professional ,easy and fast..Brian was great in every way..thank you
Lucille L
|
First Impressions
Rating:
5.0
The owner is great. Very knowledgeable and fast.
Nelson O
|
First Impressions
Rating:
4.0
Good
Laura R
|
Overall Experience
Rating:
5.0
No comment
jeffrey j
|
Overall Experience
Rating:
1.0
I would first like to commend Brooklyn in Allentown PA for her excellent service and her competency in assisting me. The other 11 were lacking product knowledge and kept transferring me.
Valerie T
|
First Impressions
Rating:
2.0
We found mouse droppings in a lot of our furniture. We also came back home with mouses inside our belongings. Horrible experience.
Massiel R
|
Overall Experience
Rating:
5.0
Great service
Bethany S
|
Overall Experience
Rating:
5.0
Brian handled my storage unit rental efficiently and provided exceptional customer service.
Linda S
|
First Impressions
Rating:
5.0
Staff was very professional and helpful
Robert R
|
First Impressions
Rating:
5.0
Brian and all the employees were extremely helpful and personable. It was a great experience. Thanks to all at Uhaul in Utica, NY for all your help.
Debra P
|
Overall Experience
Rating:
5.0
It went really smoothly.
Alex M
|
First Impressions
Rating:
5.0
Only 1 card key given
DONNA A
|
Overall Experience
Rating:
5.0
Both the service rep and the gentleman who inspected my rental return were very busy but they handled my business with the utmost courtesy and professionalism.
Timothy D
|
First Impressions
Rating:
5.0
They was very nice and helpful
sandra l
|
Overall Experience
Rating:
5.0
Overall great experience
Tina O
|
Overall Experience
Rating:
5.0
The owner is really involved and give you everything you need to enjoy your experience.
Xavier K
|
Overall Experience
Rating:
5.0
Wonderful,hardworking staff.
Anita S
|
Overall Experience
Rating:
5.0
They were wonderful to work with and they were understanding to what I was going through. Thank you!
todd m
|
Overall Experience
Rating:
5.0
Staff was very helpful —during the bitter cold weather when the lock on my trailer froze they immediately assisted to remedy the problem
CARLO G
|
Overall Experience
Rating:
5.0
The manager, Brian, was extremely knowledgeable, friendly and helpful.
Robert B
|
Overall Experience
Rating:
5.0
Excellent customer service.
Frank S
|
Overall Experience
Rating:
4.0
Friendly staff, storage unit was clean.
Craig B
|
First Impressions
Rating:
1.0
Brian refused to issue a prorated refund for the additional week I had secured the unit for. All of my items were damp and some were even wet and the insulation in the ceiling was ripped.
Douglas H
|
Overall Experience
Rating:
5.0
Great experience with storage. Brian, the manager, was very helpful!!
Thank you!
Taylor M
|
Overall Experience
Rating:
5.0
Everyone I had the pleasure of dealing with was professional and determined to get me on my way.
Michael K
|
Overall Experience
Rating:
5.0
Great customer service. Kind and helpful.
Chistopher M
|
Overall Experience
Rating:
1.0
They should be cleaner since the storage when I went to take out my furniture had urine and mouse nests in my belongings and damage I had to throw things I would not recommend it to anyone
Zuleika B
|
Overall Experience
Rating:
5.0
.
Nicholas F
|
Reservation
Rating:
1.0
The owner/ general manager was extremely rude, and this is not the first time I’ve experienced this or heard of him being rude, Brian Blair is his name.
Ryan M
|
Reservation
Rating:
5.0
Owner was friendly, patient and thorough. Great experience.
Xavier K
|
Reservation
Rating:
5.0
The main gate was broken at the time, so the facility was not secure.
Customer service was great!!
MARK S
|
Overall Experience
Rating:
5.0
Everything was great,uhaul good condition,customer service was excellent thank you Brian.
Debbie S
|
Reservation
Rating:
5.0
staff were very helpful and facility and vehicles were clean.
Shari D
|
Overall Experience
Rating:
5.0
Awesome great service
Ken B
|
Reservation
Rating:
5.0
they were good
BETTY T
|
Reservation
Rating:
5.0
great customer service. Everything was ready for me as scheduled. I would return and use them again
MARK S
|
Reservation
Rating:
5.0
The only problem I had was when I moved out I notified the call center but the message evidently didn’t get to the facility since they sent me a notice that the rent was past due.
Stephen H
|
Overall Experience
Rating:
5.0
Hello the first person I talk to was very nice , however when I called to change my dates, the lady that I talk to was very rude she even laughed @ me cause I was unsure about the date until I looked
Kimberly W
|
Reservation
Rating:
4.0
Brian Blair and Angel and Jarod and Will were always very helpful. They're a truly asset to your company and to the Utica facility.
Paul s
|
Overall Experience
Rating:
3.0
Very happy with all service from them
michelle H
|
Reservation
Rating:
1.0
My unit had mouse feces all over my storage totes.The associate at the desk said he couldn’t help me,he said I’d have to wait for his helper to help me.He then decided he could help me.
Elizabeth T
|
Overall Experience
Rating:
4.0
Storage service met our needs. Staff was helpful and friendly. Rate was competitive, though reduced rates for longer storage periods would be welcome. Gate was inoperable for a while but was fixed.
Andrew C
|
Overall Experience
Rating:
5.0
Great experience! The staff was very helpful! I definitely recommend this U-Haul storage facility.
Jessica C
|
Overall Experience
Rating:
3.0
Mice inside of the storage. Saw a lot of mouse poos. Outside of the storage, the environment could be better.
