Customer Reviews for U-Haul Moving & Storage of Utica

2394 reviews

430 Lomond Pl   Utica, NY 13502
(Rt 8 & 12S Chenango Rd)

(315) 733-2386

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(315) 733-2386

430 Lomond Pl
Utica, NY 13502
(Rt 8 & 12S Chenango Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The van rear door would not close and lock unless you put a lot of pressure around it I thought the inside of the van in the bag could've been a lot more cleaner was covered with dust brown other than that everything else was fine

Frank R. 
Rating:
1.0

I moved out on the 7\12\21 and I payed in full this month and didn't get any thing back from them and wan i move out of storage it was so much mice poop all in my stuff and my couch was full of mice poop and pee I'm not happy at all and i asked the guys in the office if i can get something back from my storage that i pay on time ever month and they told me to call the 1800 number and i call and know answers. To see if i can get something back because i payed for the month of July but i moved all my stuff out on the 12 of July 2021 and i made sure the storage was clean out and sweep all out clean my number is 680-219-3520

Candy F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
2.0

Dont recommend online check in Couldn't find bar code to scan. Not in location stated on site and counter help didn't give right location for bar code either. It's on the window not by the propane tanks!! More info needed than expected. Already gave license number but asked for it all over again. Had to take photo. Had to have other contact person in case you didnt return truck in time. Had to get approved. Took over half hour to get approved. If we didnt chat to find out what the hold up was would have taken longer. Had to talk to this contact person. My other contact person was unavailable. No message stating cant reach other contact. Just a PITA!!. 3 people got their trucks when they went into uhaul. Go in and get the truck.

Gregory R. 
Rating:
5.0

Nothing really

BRIAN L. 
Rating:
5.0

Service at this location is excellent in every way. My family and I are preparing to move very soon and they always have exactly what is needed to prepare for this move. I have purchased many supplies and most recently rented a pickup truck. I have interacted with Brad at this location and he delivers excellent customer service.

Jenifer P. 
Rating:
5.0

I especially liked the friendliness and helpless of the staff. They were great. I never rented a storage unit before but this was a very pleasant experience and I would gladly recommend uhaul to friends and clients.

Dominick P.  |  Overall Experience 
Rating:
5.0

Very friendly staff and process very easy

Karen B. 
Rating:
3.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
3.0

Customer did not leave a comment.

Heather S. 
Rating:
5.0

All in all, it was an easy experience. The truck was rough but did the job thanks to my abilities. I feel if someone is going for a longer move they should try to get them a better truck. This one had a gap in the door that needed a rag/cloth to keep the whistle on the highway from being unbearable.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

KARIN M. 
Rating:
5.0

Customer did not leave a comment.

Joann F. 
Rating:
5.0

Great service rented the Chevy Silverado pickup and it was fantastic

Dustin R. 
Rating:
5.0

Get more people working there so someone could answer the phone.

robert W. 
Rating:
5.0

Customer did not leave a comment.

Brandon F. 
Rating:
3.0

Customer did not leave a comment.

Jason E. 
Rating:
5.0

Nothing ur age at we're wonderful made the experience easy

Mikila R. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
3.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Mary C. 
Rating:
5.0

Employee was excellent ! Friendly fast and very thorough!

Maurice I. 
Rating:
5.0

Service was excellent- good guys over there

Rocco D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTYLYNN M. 
Rating:
5.0

Customer did not leave a comment.

Brandon N. 
Rating:
5.0

Customer did not leave a comment.

THOMASL A. 
Rating:
5.0

A always, quick abs smooth service

Maurice S. 
Rating:
4.0

Customer did not leave a comment.

NORA S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

NORA S. 
Rating:
5.0

Customer did not leave a comment.

Kirk B.  |  Overall Experience 
Rating:
4.0

Dave was a great guy. Funny too

Mason H. 
Rating:
5.0

Customer did not leave a comment.

Kirk B. 
Rating:
5.0

the rear chain hook on the car transport was borken when I picked up the car transport and I was NOT aware of it until I went to put the car on it and use the rear chain. That should have been noticed by the Uhaul representative who hooked up the transport to my truck. Otherwise the pickup location was well run and easy to use.

Glenn C. 
Rating:
4.0

The entrance door the door Larry goes into the railings to go up our worn down had trouble with it sticking other than that no experience was excellent

Frank R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Frank R. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

The booking process and return was easy and hassle free. The vehicle was in a good condition.

ARIJEET S. 
Rating:
5.0

Ray was extremely helpful. I have never rented a U-Haul by myself before and he made me feel so comfortable.

Michele M. 
Rating:
5.0

Staff were helpful and very courteous.

Cynthia M. 
Rating:
5.0

Customer did not leave a comment.

Debra G. 
Rating:
5.0

Professional, knowledgeable, and organized staff assisted us. Would use their service again.

Patrick M. 
Rating:
5.0

Excellent service stuff are friendly and I appreciate for the helpful service. Looking forward to do business with this location. And I always come the this location because I know the stuff will help me anything I need if available. Thank you 🙏

Sher R. 
Rating:
4.0

Customer did not leave a comment.

Peter S. 
Rating:
5.0

The Manager Brian Blair and his team were all nice friendly and all so very helpful also the team members will work with you with your payments schedules if your on a fixed income like I was Thank You Brian and your team that treated me with kindness as a customer and not a number Sincerely Elizabeth Russell

Elizabeth R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia R. 
Rating:
3.0

Other than being charged for more gas than I used and gage was higher than they indicated on return

Holly R. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

Customer did not leave a comment.

Scott K. 
Rating:
3.0

Lubricate the overhead door on the trailer. It was very hard to move up and down

David L. 
Rating:
5.0

One of the u-haul guys was super friendly. One of the guys who is heavy weight was not friendly at all. Everyone should be friendly when you work at a business.

Mike C. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Juan C. 
Rating:
4.0

I was told the insurance was mandatory. I have personal coverage for rental vehicle coverage and was not afforded the option of declining insurance coverage. I rent a lot of vehicles for business and always have the option. Was the service representative correct in refusing the insurance waiver option?

Cesare C. 
Rating:
3.0

Customer did not leave a comment.

Ashleighanne S. 
Rating:
4.0

Truck was dirty when picked up

Lucas S. 
Rating:
5.0

Customer did not leave a comment.

Bahri Q. 
Rating:
3.0

Well, I was surprised when I went to pick up the truck that I had to go thru a whole check in procedure. I thought that was the purpose of the advanced check in application on the web. It seemed like a duplication of the work and more time spent getting the truck?

Daniel V. 
Rating:
5.0

Customer did not leave a comment.

Everette M. 
Rating:
3.0

Customer did not leave a comment.

Paul D. 
Rating:
5.0

Customer did not leave a comment.

CARLA G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Larry B. 
Rating:
3.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
5.0

Customer did not leave a comment.

Christine C. 
Rating:
3.0

Maintain vehicles better, especially steering.

David H. 
Rating:
4.0

Having adequate staff on hand to assist customers. One person on hand is not enough to accommodate multiple drop off and pickups.

Peggy O. 
Rating:
5.0

Dropping off a trailer was super easy - a quick inspection and I was on my way.

JAMESADAM S. 
Rating:
4.0

Customer did not leave a comment.

Colton S. 
Rating:
3.0

Truck was dirty inside and out someone befor was sick in the cab. I cleaned up the mess with Lysol. Then the price seems high

ART S. 
Rating:
4.0

Thx for an easy rental

Matthew K. 
Rating:
5.0

Customer did not leave a comment.

Stephen T. 
Rating:
5.0

Customer did not leave a comment.

Laura R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

The uhaul truck needed cleaning in the interior of the cab/truck and smelled of cigarette smoke. The steering wheel was very loose and the brakes were very touchy.

Denise C. 
Rating:
5.0

I first went to the Rome store, only one staff long line and the lot was full of trucks, after waiting in line for 50min I was told that no trucks was available. I left leaving g a long line of unhappy customers.

David W. 
Rating:
5.0

Returned trailer on a Saturday around 5:30 pm. No one in line ahead of me. Return went smoothly and quickly.

Walter F. 
Rating:
5.0

Your staff at this location is the best, very helpful, and friendly.

Mike B. 
Rating:
3.0

Customer did not leave a comment.

Sophanny S. 
Rating:
5.0

Customer did not leave a comment.

Fedor P. 
Rating:
5.0

Customer did not leave a comment.

Bethany A. 
Rating:
3.0

Customer did not leave a comment.

KERRYM E. 
Rating:
5.0

Customer did not leave a comment.

Annette S. 
Rating:
5.0

Great experience! Would highly recommend to others. Thank You!

Richard P. 
Rating:
4.0

Customer did not leave a comment.

Donald B. 
Rating:
1.0

The guy at the counter seemed rather rude. Apparently the mileage rate was increased. There was no mention of that when I rented the van. The van was NOT clean when I got it. Not real pleased with this location.

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

Dale L. 
Rating:
5.0

Customer did not leave a comment.

Travis O. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Emmanuel A. 
Rating:
5.0

Customer did not leave a comment.

RUBENANTONIO A. 
Rating:
4.0

Customer did not leave a comment.

Gregory P.  |  Overall Experience 
Rating:
5.0

Thanks it worked perfectly.

James H.  |  Online Move In 
Rating:
5.0

I wish you went into detail on how the dolly chains work. As a first time user I was a bit confused.

Daniel Y. 
Rating:
5.0

Customer did not leave a comment.

Charles D. 
Rating:
5.0

Customer did not leave a comment.

Lorena H. 
Rating:
3.0

The pick up truck smelled. I called to make the reservation and told them I needed to tow a trailer. Once I got there I was told that the hitch wouldn't accommodate the size I had so a $30 rental turned into $70+ quick. If I had known I would had gone a different route. It wasn't the fault of the store but the person I spoke to when I made the reservation. I definitely was not happy especially since I only had to go 8 miles.

ANYA B. 
Rating:
1.0

The man there is rude and his customer service SKILLS SUCK . Would never recommend this place to anyone someone at another place actually warned me about the man there but it was close to my House so I used it WILL NEVER USE AGAIN

Laurie S. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Ray was awesome ,great person to deal with. Nice job will be back for more rentals...

Alan S. 
Rating:
5.0

Brian was knowledgeable, fast, and efficient. Highly recommend this location. Well done, thank you.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Leon P. 
Rating:
3.0

Customer did not leave a comment.

John H.  |  Overall Experience 
Rating:
1.0

Manager took care of me had no mask on was coughing rude overall he is the reason I will not be returning .on top of that I just looked and saw he over charged me because of a review I wrote

Chris J. 
Rating:
5.0

Really professional, thanks

Jose A.  |  Overall Experience 
Rating:
1.0

Waiting to get service was expected yet more lengthy than warranted. Several UHaul employees walked past me while standing in the store to be helped. Not one of them acknowledged my existence. No hello, no welcome, no someone will be right with you. Rude in my book. And no thank you after checking in. Amazing.

David F. 
Rating:
4.0

Have employees wear masks inside the business location. There were 3 employees inside- 2 with no masks at all and the 3rd coughing and wheezing with his nose hanging out. There is a mask mandate in New York State and your business was not in compliance.

Rebecca M. 
Rating:
5.0

Great

Salim S. 
Rating:
5.0

I'm more than pleased with the service I received

Musco M. 
Rating:
3.0

The truck spelled of old mildew. Pickup truck was not clean on the inside. Dust and dirt on floors and dashboard. The attendant cashing people out chugged a monster energy drink in front of the customer ahead of us, then burped continuously during our transaction with no mask on. Thankful for the plastic barrier.

Jeremy R. 
Rating:
5.0

Customer did not leave a comment.

Soumbay K. 
Rating:
5.0

Customer did not leave a comment.

Dominick P.  |  First Impressions 
Rating:
3.0

App and browser both failed when taking pictures and I had to call and email support the pictures.

Joseph R. 
Rating:
5.0

The manager, Brian, was extremely helpful, courteous, and easy to contact. I found dealing with the National U-Haul phone line very frustrating and horrible but got excellent assistance by speaking directly to Brian.

Olivia H.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Tracy R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anthony m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sarah K.  |  First Impressions 
Rating:
5.0

Very easy to work with. I had to bring some furniture from PA to settle an estate and store it for a few months. I hired a truck and movers through U haul it was a smooth trip with no problems.

William Q.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank R.  |  Overall Experience 
Rating:
3.0

The facility is very nice. The workers were knowledgeable and friendly. The online sign up was easy. The gated system is difficult. Our access code only worked twice and the card only works sometimes. I don’t like that once you are in there is no way out without the card. I get trying to monitor coming and going but it is scary to not be able to get out quickly as needed. Also, the card thinks we are checking in when we are checking out and vice versa. The machine to check you out the display is broken. We have a hard time driving out. We either have to go off the pavement to the grass or if you go the other way we have to do a several point turn to line up with the exit gate.

Chad L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nicole H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca W.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Scott G.  |  Overall Experience 
Rating:
5.0

I was impressed with the helpfulness of the staff and was happy that even in very severe rain my possessions stayed safe and dry.

Jeanette C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Katrinka D.  |  First Impressions 
Rating:
5.0

Great service great outside units just wondering one thing is there 24 hour access to the units outside

Manuel C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Aleksandr b.  |  Overall Experience 
Rating:
1.0

The manager at the Utica branch on Lomond Road - Brian - absolutely ruined our experience. We've had a very stressful time having to move abruptly due to a delay in our house closing from Covid-19. Therefore we rented multiple trucks (4) and also 2 storage units. All - in - all we've spent A LOT of money at the location over the past 2 months. We dealt with Brian a couple of the times and he always had an attitude and was not friendly. One of the times - we had to get into the office (which was difficult due to work hours) and we popped in real quick 10 minutes before closing. We just had a simple question and Brian, legitamately yelled and was upset because they were about to close. He made us feel bad for stopping in and bothering him so close to close. We apologized for it being so close to 7pm, and his reply was an eyeroll while saying, "yeah whatever." We immediately rented a truck / trailer from another company and emptied our storage units. We will not be back - which is such a shame because we've got A LOT more moving to do over the next few months. Very disappointed.

Ashley Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin L.  |  First Impressions 
Rating:
5.0

The bonus of having a free month with my van rental made it a tremendous value for the dollar and I have already recommended your services to friends. Your staff was always friendly and helpful. Accessing my unit was easy and convenient.

Linda F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda F.  |  First Impressions 
Rating:
1.0

Items stolen from lockers. Insecure. Gates broken for months at a time cameras useless.

KAREN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott G.  |  First Impressions 
Rating:
1.0

The storage unit itself is nice, however the customer service was very poor. Both gentleman we dealt with in Utica were complaining of their days. We were just trying to get our storage unit.

Vanessa J.  |  First Impressions 
Rating:
5.0

Brian Blair was an excellent Facility Manager. When he took over the Utica Lomond Ave. Facility things really Improved. Because of Mr. Blair I would be happy to recommend the Utica U-Haul to anyone.

Robert S.  |  Overall Experience 
Rating:
5.0

The manager and staff were polite, professional and extremely helpful!

Philip O.  |  Overall Experience 
Rating:
1.0

Many mice were coming from my boxes with a lot of damage to my belongings. There animals ate the boxes with many holes noted and damages to the clothes. The smell is horrific. I had to pay 3 people

Pierre H.  |  Overall Experience 
Rating:
5.0

N/a

Jennifer D.  |  Overall Experience 
Rating:
5.0

Brian and Ray are great! Remember them when you’re looking to promote from within; they both deserve it! Fantastic Customer Service!

Barbara B.  |  Overall Experience 
Rating:
5.0

Great service

Jack O.  |  Overall Experience 
Rating:
1.0

I am the wrong Karen Purdy. I emailed to say I was the wrong person and now you have sold her stuff without contacting her and I feel really bad. I tried phoning but emails still came to me.

Karen P.  |  Overall Experience 
Rating:
5.0

Very knowledgeable, friendly, and efficient

Rebecca M.  |  First Impressions 
Rating:
5.0

The manager Brian was very helpful and knowledgeable.

Robert R.  |  Overall Experience 
Rating:
3.0

We got off to a really horrible start. My references were contacted despite the fact that my payments were up to date. I received some really horrible communications from corporate.

MARY H.  |  Overall Experience 
Rating:
5.0

wonderful experience..professional ,easy and fast..Brian was great in every way..thank you

Lucille L.  |  First Impressions 
Rating:
5.0

The owner is great. Very knowledgeable and fast.

Nelson O.  |  First Impressions 
Rating:
4.0

Good

Laura R.  |  Overall Experience 
Rating:
5.0

No comment

jeffrey j.  |  Overall Experience 
Rating:
1.0

I would first like to commend Brooklyn in Allentown PA for her excellent service and her competency in assisting me. The other 11 were lacking product knowledge and kept transferring me.

Valerie T.  |  First Impressions 
Rating:
2.0

We found mouse droppings in a lot of our furniture. We also came back home with mouses inside our belongings. Horrible experience.

Massiel R.  |  Overall Experience 
Rating:
5.0

Great service

Bethany S.  |  Overall Experience 
Rating:
5.0

Brian handled my storage unit rental efficiently and provided exceptional customer service.

Linda S.  |  First Impressions 
Rating:
5.0

Staff was very professional and helpful

Robert R.  |  First Impressions 
Rating:
5.0

It went really smoothly.

Alex M.  |  First Impressions 
Rating:
3.0

Very happy with all service from them

michelle H.  |  Reservation 
No reviews have been submitted for this location.

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