Customer Reviews for U-Haul Moving & Storage of Utica

2,467 reviews

430 Lomond Pl   Utica, NY 13502
(Rt 8 & 12S Chenango Rd)

(315) 733-2386

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(315) 733-2386

430 Lomond Pl
Utica, NY 13502
(Rt 8 & 12S Chenango Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

EVERYONE WAS GREAT !! WONDERFUL SERVICE , NICE CLEAN VEHICLES, EASY TO DO BUSSINESS WITH.

Grant E. 
Rating:
5.0

nothing, everything went fine

Stephen O. 
Rating:
4.0

Customer did not leave a comment.

Tim T. 
Rating:
5.0

Customer did not leave a comment.

MELVIN L. 
Rating:
5.0

Customer did not leave a comment.

BRADLEYSCOTT C. 
Rating:
4.0

Customer did not leave a comment.

Frank R. 
Rating:
5.0

I've rented from this location a few times now and the crew there is perfect.

Maria K. 
Rating:
4.0

I did not receive an emailed receipt after I dropped off trailer after hours?

Jacob R. 
Rating:
5.0

Customer did not leave a comment.

Marc S. 
Rating:
2.0

Let customers know ahead of time the size truck they reserved is not available - and what can be offered is an upgrade to a bigger truck. I advised the store I didn't need a bigger truck since 20ft was already too big and some of my iitems were damaged because of traveling with the 26ft. In addition to that having to pay more for gas that wasn't originally planned. "Same day upgrades" on trucks can be very inconvenient.

Dalton W. 
Rating:
5.0

Staff was efficient and friendly

Mark K. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

MARYELLENC L. 
Rating:
5.0

The customer service was excellent and I had no problem with my return. Everyone was very friendly. The best way to go. Thanks so much U-Haul Moving & Storage of Utica!

Jacqueline W. 
Rating:
5.0

Customer did not leave a comment.

Vincent D. 
Rating:
4.0

Customer did not leave a comment.

KIMBERLEY M. 
Rating:
5.0

Mr. Blair is a very helpful guy.

Allen S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David V. 
Rating:
5.0

Great customer service. Great equipment,

Joseph G. 
Rating:
4.0

Would like receipt to explain charges in detail. Was charged 3 times on last credit card detail ?????????

Lisa L. 
Rating:
2.0

Hire more staff. 1 person working not good

Roger P. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
5.0

I've used storage facilities for various reasons in the past. None as clean and well organized as this location. The move was not organized until the day before. This was the only location with both the truck size and storage room in the area (end of the month). Everything was smooth as silk. Brad was a great help and made the whole process easy. Thanks Brad.

John R.  |  First Impressions 
Rating:
1.0

I received water damage in my unit. The day I found out I asked for some assistance and was handed a roll of packing tape to patch the hole in the ceiling as there was no one able to help. I needed to follow up with phone calls to get my issue resolved. You general manager Brian is very unprofessional.

NORA S.  |  Overall Experience 
Rating:
5.0

Brad made the whole process easy. Rented a 10' van and a 5'x 5' storage area. it went very well. The truck was very clean and everything worked. The storage unit was clean and everything that you needed to move heavy furniture was available at no charge. Thanks Brad.

John R. 
Rating:
5.0

They were very accommodating and easy to work with. I was able to use their website easily for all of my requests. I am very pleased and they made my moving experience so much less stressful.

Lisa N. 
Rating:
5.0

Customer did not leave a comment.

Amy S. 
Rating:
5.0

I am not sure how tolls are billed or paid now that NYS moved to all EZ Pass - that should be incorporated into the discussion when picking up the truck. Overall great experience, thank you

Mary S. 
Rating:
2.0

Rude staff when dropping off.

Katelyn W. 
Rating:
5.0

Nothing at all

Alafia E. 
Rating:
4.0

Customer did not leave a comment.

Finley B. 
Rating:
5.0

I've rented from this location many times and Brian and Brad are great. I really appreciate all their help.

CHRISTY M. 
Rating:
5.0

Customer did not leave a comment.

Erica H.  |  Online Move In 
Rating:
5.0

Very helpful and accommodating staff.

Christopher H. 
Rating:
2.0

The u-haul was dirty upon pick-up. The door would not come down. The employees were friendly, but clearly dissatisfied with work or something.

Zachary S. 
Rating:
5.0

The gentleman was very helpful and courteous. Explained everything and was very professional

ALICIA R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACKIE M. 
Rating:
5.0

Customer did not leave a comment.

Edward L. 
Rating:
4.0

Dropping off equipment was fairly quick & easy. The area was well lit as it was dark out. The online equip rtn was nice as I was able to rtn after hrs.

Gazella C. 
Rating:
5.0

Not much!!! You were friendly and helpful!

Daniel M. 
Rating:
4.0

Customer did not leave a comment.

Howard F. 
Rating:
5.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

Brian was extremely helpful

Erin L. 
Rating:
5.0

The contact person was very friendly and helpful.

Suzanne B. 
Rating:
5.0

We did the late night return. Seamless.

ROBERT K. 
Rating:
5.0

Customer did not leave a comment.

NICHOLASFRANCIS G. 
Rating:
5.0

After looking over the amount of furniture I need to store I realized that I needed a larger unit. The office personal was very accommodating canceling the unit. I would definitely recommend using this UHaul site.

Virginia S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

eugene B. 
Rating:
4.0

Customer did not leave a comment.

PATRICIA H. 
Rating:
1.0

Truck was towed away a day early. We had to borrow a pickup truck to unload the uhaul to get to the apartment because we had a time window that we could move in. Then we had no transportation to and from hotel it was a disaster. They did pick up the truck promptly and the customer service was very good on the 800 number. But very expensive for us not to be able to complete our move. They never notified the drop off location that it was towed either

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Steven G. 
Rating:
2.0

Auto pay was set up and yet still got late charges for having it set up on auto pay also to get a hold of anyone I’d have to be on hold for at least 30 minutes my unit I had to fight to get it open and closed and and tons of mice poop on my stuff once I took it out

John D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew L. 
Rating:
5.0

The truck was filthy inside and out muds all on the outside all over tires and and dents all over Service although was good No discounts were given

Donald K. 
Rating:
5.0

staff always pleasant and helpful

CHARLES L.  |  Overall Experience 
Rating:
5.0

I found the entire process of dealing with U-Haul on Lomond Place in Utica efficient, friendly, clean and professional! I'd definitely use them in the future if I needed a U-Haul.

Gwen C. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
4.0

Customer did not leave a comment.

Richard G. 
Rating:
3.0

Truck stalled several times. I told the representative but he ignored it. Not the first time I've had issues and told this same person with zero help or resolution.

Jeremy O. 
Rating:
5.0

Brad is always so helpful. I appreciate his willingness to make sure the experience is a good one!

Christy M. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Like clockwork and fully equipped

John O. 
Rating:
5.0

Love the mobile truck share service! Was able to avoid the busy AM counter service line!

James B. 
Rating:
5.0

Everything went well, employees very friendly and explained everything in detail. Couldn't be happier!!!!

Margie D. 
Rating:
4.0

the Trailers need to have some type of jack on them. If I was by myself there would have been no way to unhook the trailer. I dropped off on Sunday..

Eva M. 
Rating:
4.0

Customer did not leave a comment.

BRENDANE K. 
Rating:
3.0

Employees were disrespectful and rude. Both for picking up the trailer and returning I was not greeted like a customer but a pain. I will never rent from this location again as others have far better-employeed personnel. I strongly recommend a manager visit this location to view employee-customer interactions.

Jacob T. 
Rating:
4.0

Customer did not leave a comment.

Frank R. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Stephen S.  |  First Impressions 
Rating:
5.0

Nothing, drop off took about 2 minutes, staff was ready when we arrived and knew we were coming.

Nicholas G. 
Rating:
5.0

Customer did not leave a comment.

JOHNANTHONY M. 
Rating:
5.0

The customer service was great, however the box was not necessarily clean.

Anais R. 
Rating:
5.0

The van rear door would not close and lock unless you put a lot of pressure around it I thought the inside of the van in the bag could've been a lot more cleaner was covered with dust brown other than that everything else was fine

Frank R. 
Rating:
1.0

I moved out on the 7\12\21 and I payed in full this month and didn't get any thing back from them and wan i move out of storage it was so much mice poop all in my stuff and my couch was full of mice poop and pee I'm not happy at all and i asked the guys in the office if i can get something back from my storage that i pay on time ever month and they told me to call the 1800 number and i call and know answers. To see if i can get something back because i payed for the month of July but i moved all my stuff out on the 12 of July 2021 and i made sure the storage was clean out and sweep all out clean my number is 680-219-3520

Candy F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
2.0

Dont recommend online check in Couldn't find bar code to scan. Not in location stated on site and counter help didn't give right location for bar code either. It's on the window not by the propane tanks!! More info needed than expected. Already gave license number but asked for it all over again. Had to take photo. Had to have other contact person in case you didnt return truck in time. Had to get approved. Took over half hour to get approved. If we didnt chat to find out what the hold up was would have taken longer. Had to talk to this contact person. My other contact person was unavailable. No message stating cant reach other contact. Just a PITA!!. 3 people got their trucks when they went into uhaul. Go in and get the truck.

Gregory R. 
Rating:
5.0

Nothing really

BRIAN L. 
Rating:
5.0

Service at this location is excellent in every way. My family and I are preparing to move very soon and they always have exactly what is needed to prepare for this move. I have purchased many supplies and most recently rented a pickup truck. I have interacted with Brad at this location and he delivers excellent customer service.

Jenifer P. 
Rating:
5.0

I especially liked the friendliness and helpless of the staff. They were great. I never rented a storage unit before but this was a very pleasant experience and I would gladly recommend uhaul to friends and clients.

Dominick P.  |  Overall Experience 
Rating:
5.0

Very friendly staff and process very easy

Karen B. 
Rating:
3.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
3.0

Customer did not leave a comment.

Heather S. 
Rating:
5.0

All in all, it was an easy experience. The truck was rough but did the job thanks to my abilities. I feel if someone is going for a longer move they should try to get them a better truck. This one had a gap in the door that needed a rag/cloth to keep the whistle on the highway from being unbearable.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

KARIN M. 
Rating:
5.0

Customer did not leave a comment.

Joann F. 
Rating:
5.0

Great service rented the Chevy Silverado pickup and it was fantastic

Dustin R. 
Rating:
5.0

Get more people working there so someone could answer the phone.

robert W. 
Rating:
5.0

Customer did not leave a comment.

Brandon F. 
Rating:
3.0

Customer did not leave a comment.

Jason E. 
Rating:
5.0

Nothing ur age at we're wonderful made the experience easy

Mikila R. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
3.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Mary C. 
Rating:
5.0

Employee was excellent ! Friendly fast and very thorough!

Maurice I. 
Rating:
5.0

Service was excellent- good guys over there

Rocco D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTYLYNN M. 
Rating:
5.0

Customer did not leave a comment.

Brandon N. 
Rating:
5.0

Customer did not leave a comment.

THOMASL A. 
Rating:
5.0

A always, quick abs smooth service

Maurice S. 
Rating:
4.0

Customer did not leave a comment.

NORA S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

NORA S. 
Rating:
5.0

Customer did not leave a comment.

Kirk B.  |  Overall Experience 
Rating:
4.0

Dave was a great guy. Funny too

Mason H. 
Rating:
5.0

Customer did not leave a comment.

Kirk B. 
Rating:
5.0

the rear chain hook on the car transport was borken when I picked up the car transport and I was NOT aware of it until I went to put the car on it and use the rear chain. That should have been noticed by the Uhaul representative who hooked up the transport to my truck. Otherwise the pickup location was well run and easy to use.

Glenn C. 
Rating:
4.0

The entrance door the door Larry goes into the railings to go up our worn down had trouble with it sticking other than that no experience was excellent

Frank R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Frank R. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

The booking process and return was easy and hassle free. The vehicle was in a good condition.

ARIJEET S. 
Rating:
5.0

Ray was extremely helpful. I have never rented a U-Haul by myself before and he made me feel so comfortable.

Michele M. 
Rating:
5.0

Staff were helpful and very courteous.

Cynthia M. 
Rating:
5.0

Customer did not leave a comment.

Debra G. 
Rating:
5.0

The Manager Brian Blair and his team were all nice friendly and all so very helpful also the team members will work with you with your payments schedules if your on a fixed income like I was Thank You Brian and your team that treated me with kindness as a customer and not a number Sincerely Elizabeth Russell

Elizabeth R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gregory P.  |  Overall Experience 
Rating:
5.0

Thanks it worked perfectly.

James H.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

John H.  |  Overall Experience 
Rating:
5.0

Really professional, thanks

Jose A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dominick P.  |  First Impressions 
Rating:
5.0

The manager, Brian, was extremely helpful, courteous, and easy to contact. I found dealing with the National U-Haul phone line very frustrating and horrible but got excellent assistance by speaking directly to Brian.

Olivia H.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Tracy R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anthony m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sarah K.  |  First Impressions 
Rating:
5.0

Very easy to work with. I had to bring some furniture from PA to settle an estate and store it for a few months. I hired a truck and movers through U haul it was a smooth trip with no problems.

William Q.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank R.  |  Overall Experience 
Rating:
3.0

The facility is very nice. The workers were knowledgeable and friendly. The online sign up was easy. The gated system is difficult. Our access code only worked twice and the card only works sometimes. I don’t like that once you are in there is no way out without the card. I get trying to monitor coming and going but it is scary to not be able to get out quickly as needed. Also, the card thinks we are checking in when we are checking out and vice versa. The machine to check you out the display is broken. We have a hard time driving out. We either have to go off the pavement to the grass or if you go the other way we have to do a several point turn to line up with the exit gate.

Chad L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nicole H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca W.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Katrinka D.  |  First Impressions 
Rating:
5.0

Great service great outside units just wondering one thing is there 24 hour access to the units outside

Manuel C.  |  Online Move In 
Rating:
5.0

wonderful experience..professional ,easy and fast..Brian was great in every way..thank you

Lucille L.  |  First Impressions 
No reviews have been submitted for this location.

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