Just keep up the great coustmer service I rate them 5 staresFRANCES M.
Customer Reviews for U-Haul Moving & Storage of Vacaville
Vacaville, CA 95688
(W of Allison Dr)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 7 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.RENREN C.
Customer did not leave a comment.laurie C. | Overall Experience
Waiting in line to get checked in was too long. Four people in front of me and only one person working the computer. On a Saturday, there needs to be at least one more person working the counter.RANDALL C.
Customer did not leave a comment.DAVID W.
Customer did not leave a comment.Jim D.
I had a bad experience. The battery died and it greatly inconvenienced me because I had to call to have the roadside service come and jumpstart the car. I was extremely upset as this set me back a few hours from my day I had planned and I had to wait around in the car. Highly upsetDerek K.
Customer did not leave a comment.Jeffrey H.
Customer did not leave a comment.THEOLA S.
I had to wait a long time, however all three staff members were kind and attentive. Thank you. Also, appreciated the smiles. It had been a long haul.Christie D.
Customer did not leave a comment.Robert L.
Customer did not leave a comment.Betty J. | Overall Experience
I've rented from you all over the past 10 years .you made a lot of improvements. I've noticed your trucks are dirty inside and out not just this location but other locations are just as bad. Thats the only thing I have a problem I have with uhaul Thank You for you time. GO UHAULDAVID P.
Customer did not leave a comment.Shawn M.
My associate was extremely helpful.AShley D.
Thanks for everything!James M.
Customer did not leave a comment.Raquel M.
This was the fastest check in experience I've ever had. Keep up the excellent work!EDWARD M.
Customer did not leave a comment.Terrence T.
Customer did not leave a comment.Larry Y.
Checking in and getting my trailer hooked up was a breeze. Friendly staff, all working with customers. However, upon returning the trailer 8 hours later at the end of the day, seemed like only one person working, 4 people standing in line, very slow process. My question is if everything was so smooth at the beginning of a busy day, why not so smooth at the end of the day?RANDALL C.
Desiree and the entire staff are all amazing. Super friendly, helpful and always feels like doing business with friends. Definitely recommend all my family and friends to this specific location and have never had anything but fantastic experiences with all of the crewCHRISTOPHER G.
All went well with a smileARTHUR S.
The experience was quick and professional everyone at the U-Haul office was great I will definitely use these services in the future I would recommend you without hesitationTORNELIA C.
Customer did not leave a comment.Delton C.
One employee was wearing a mask, well two but the second had both his nose and mouth uncovered while attempting to wear a mask. It felt very unsafe and we won't be doing business with your company again because of the lack of mask. We are in a pandemic I would think that your company would take the deaths of hundreds of thousands seriously. Extremely unprofessional. FYI the only person wearing her mask was a young woman with long dark curly hair, didn't get her name.ANDRE N.
Customer did not leave a comment.Tom M. | First Impressions
Not a thingMarc R.
Outstanding customer service. Extremely easy transaction all the way around. Would highly recommend to other customers.JOHN S.
Customer did not leave a comment.MATTHEW M.
Customer did not leave a comment.DAVID H.
Customer did not leave a comment.Anthony M.
Customer did not leave a comment.Shinika P. | Online Move In
Customer service was above and beyond. Couldn't be happierMark C.
The front end of the van felt a little loose on the freeway and pulls to the right. There was a massive computer failure at the location. The employees had to check me in on their cell phones. No contracts or other info available. Called in to verify credit card access.Raymand D.
Customer did not leave a comment.STEVEN K.
Customer did not leave a comment.Peter Joy S.
Excellent customer service.IKENNA N.
Customer did not leave a comment.BEN K.
Customer did not leave a comment.TINA C.
Customer did not leave a comment.DEBBIE G.
Yeah these guys have it together. Ive used them multiple times. In fact I sought them out specifically when working this move. They are professional, very helpful, and ADEQUATELY STAFFED - looking at YOU United Rental car Ridgecrest... If theres a problem, Uhaul moving and storage vacaville will Try to solve it instead of saying â€œi just do dispatch and check outâ€ over and over - hoping youll give up and go away like some other locations.Nova N.
All goodCHRISTOPHER T.
I had the worst experience with u-haul this time. From the reservation to the pick up calling customer service. To point where I would never use u-haul again also telling friends and family not to use it either. Till I got to the East Monte Vista location in Vacaville that is what turned my mind around they were understanding helpful polite friendly. That's the only location I will ever deal with again. Without them you would have lost my service forever.ERIN L.
Supply beer. Lots of beer.joshua C.
Customer did not leave a comment.TIMOTHY H.
Fast, friendly and easy!Kurt V.
Check the gas tank gauge for accuracy when finalizing the paperworkRoman L.
Equipment rented had flat tire within 30 minutes of departure. Returned to location. No adjustment to contract time to return for our loss of one hour. Said I was required to use road side assistance and not return. No 800 number for road side assistance. Need to access vis website. No internet?? Then what?? Seriously??DANIEL S.
Customer did not leave a comment.ELLEN A.
Friendly staff and very informativeDEBBIE G. | First Impressions
Customer did not leave a comment.BRETT Y.
Anastasia was Amazing I was in a hurry and she whipped out my transaction out super quick and was very friendly and professional Thank you for that I really appreciate the great customer serviceMELISSA M.
This location is really professional and convenientmichelle E.
Polite, professional, personable. Could not ask for better service.David P.
Customer did not leave a comment.BRANDY R.
Customer did not leave a comment.Scott W.
Customer did not leave a comment.JEANETTE R.
Customer did not leave a comment.Rachel Q. | Overall Experience
Customer did not leave a comment.REGINAL E.
Customer did not leave a comment.Taryn F.
Good location, excellent staff, clean equipment.SANDRA H.
Customer did not leave a comment.Michael W.
I rented an auto transport which was in poor condition there were large rust holes in several areas and patch panels the license plate was bent in half and not readable . Usually their in good shape.DENNIS C.
Customer did not leave a comment.Matthew J. | First Impressions
Fast in and out. Great service!CARLOS B.
Customer did not leave a comment.DEBBIE G.
Customer did not leave a comment.MICHAEL H.
EXCELLENT serviceGil G.
Customer did not leave a comment.Anthony J.
Customer did not leave a comment.Meagan G. | Overall Experience
your people were very cherry and really helpfulJAMES S.
I love renting from this uhaul, they are friendly, fast and always work with me if I'm running late or need to extend my rental.KEVIN S.
Well lit and clean, but Google Maps does NOT know how to guide a non-resident to this store. We pulled into a side-street and right into a gang situation with the police.Edward P.
Customer did not leave a comment.THOMAS T. | First Impressions
Great experience definitely auto pay was really helpful not having to worry about another bill and it just paid itselfRodrigo R. | Overall Experience
This vehicles transmission is going out, I highly recommend this vehicle be placed out of commission until it is fixed. Perhaps providing me with some form of compensation would be appreciated.ThanksRONALD P.
In and out super fastCLIFFORD B.
The location is understaffed and you have to wait for service. The day I was there the uhaul computer system was down and wait was long.David N.
Customer did not leave a comment.James D.
Customer did not leave a comment.VENKATA C.
Customer did not leave a comment.Leonard S.
My husband & I have had this unit for over 4 years, storing items to declutter our home, with the intent to sell our home and move. Michael passed away, unexpectedly, back in May 2020, so those plans were changed. During our use of the unit, we had no problem entering, when we needed to, everything has been clean and when having contact with the staff, they have always been friendly and helpful.MICHAEL H. | Overall Experience
Customer did not leave a comment.FILIBERTO H.
Customer did not leave a comment.Nathan S.
The lady who helped us was very nice and trying to be fast/efficient. The other employee a man was loud and talking to her about what he was going to order from Taco Bell interfering with her constantly trying to check us out. I have been to this location many times and this man is always very loud and not focused on work it's rather annoying and unprofessional.AARON S.
Customer did not leave a comment.ANTHONY B.
The tire looked a little low. After I loaded my load in the trailer it had 10 PSI. I paid $1.25 at a gas station to fill it equal to the others. It was the back rear right tire. The hydraulic brakes don't seem to be working well, I have used this kind years ago and it was very responsive. Seems like my SUV had to work hard to brake. The Scheduling department in Wyoming was gracious to give a complementary extra day due to very slow driving over multiple states and multiple mountain passes with snow. This delayed my driving plan and I am very thankful for the extra day!Wendell K.
Customer did not leave a comment.RICHARD M.
Customer did not leave a comment.CLAIR W.
Customer did not leave a comment.George C.
Customer did not leave a comment.Tom P.
Charged for 1/2 tank...it was nearer to 3/8. Floor was filthy at pickup with sticky liquid, possibly soda. Tho, I swept and wiped floor best I could. Rep told us to meet her outside, brought van up, walked away stating keys were in ignition. Did not review anything.Charlene C.
I rented the big truck and it was given to me with under 1/4 tank of gas! Do your jobs and fill up the trucks.Nick P.
Staff was friendly and helpful. They answered all my questions and made me feel great about my choicePerla G. | First Impressions
Customer did not leave a comment.KEYANA F. | First Impressions
Your business model includes wanting customers to have to overguess on fuel replenishment because vehicles are never filled. I've rented a trucks two weekends in a row and neither vehicle had the fuel that was claimed. I brought it to attn both times and was not charged for the deficit, but had I not remembered all of my uhaul experiences, I could have lost money. Employees were great. System is not for consumers. It's so easy to fix. But you won't.DAVID E.
No appliance dolly. Forced to use utility dolly. Very unhappy. Will not use online check in EVER again.Luke E.
Only negative was frequently people just hanging around. Lots of pot smoke. Staff was always very helpful.Dean T. | Overall Experience
Customer did not leave a comment.Gerald C.
Customer did not leave a comment.MELANIE M.
Customer did not leave a comment.ENA B.
Customer did not leave a comment.jeanne d. | Overall Experience
Customer did not leave a comment.David L.
The issue is not with either location. The problem is with your overall service. WHAT A JOKE!! I will do whatever possible to never have to use it again. You are free to contact me if you would like any further information but I'm sure if you look at the trail you will knowRichard C.
Customer did not leave a comment.TRUDY N.
Customer did not leave a comment.DAVID T.
Customer did not leave a comment.Jeffrey H.
There was no trash receptacles. Not even in the bathroom. That was unfavorablePAMELA K. | Overall Experience
Customer did not leave a comment.gaylon R.
Customer service was outstanding, I could not have asked for anything better.Ronald M.
Customer did not leave a comment.GARY A.
Can't honestly see any need for improvements. Flawless transaction.WILLIAM S.
Customer did not leave a comment.Rick V.
Smooth and great transition and move Thanks to your company!tina V.
Using U-Haul services at this location was quick and easy, thanks to the online options. And, thanks to the staff, it was a great experience overall! I have, and will continue to recommend this U-Haul to friends, family and associates!Arthur C.
Customer did not leave a comment.Christopher C. | Overall Experience
Customer did not leave a comment.ELIZABETH S. | Overall Experience
Customer did not leave a comment.Delbert F. | Overall Experience
The facility was easily accessible, temperature controlled and the staff were helpful. My only complaint was that their prices were very high.Kendall R. | Overall Experience
Customer did not leave a comment.Clara O. | Overall Experience
Staff and facilities met my needs. If storage becomes necessary again I'll know where to go.Herbert A. | Overall Experience
Customer did not leave a comment.Sasha J. | Overall Experience
We had two storage units for about 4 years. After the second year we wanted one larger unit. We supposedly were placed on a list. Despite checking several times over the next couple of years, we were told there were none available. We saw at least three units with tags on them so I asked again to be laughed at and told there was a list and they would have the manager put us on the list. That night I found a storage unit at another facility and the next day someone from uhaul called and there was a unit magically available. Issue number two, which is actually the much bigger issue, are the people hanging out in the upstairs with bikes and backpacks. We were there at night moving out of our locker and three people with bikes and backpacks left the facility at 6:45pm but when we came back in the morning, those same people were back upstairs. There were several people just hanging around the facility, I did not feel safe going there by myself. People would also wait outside and follow people in when they used their key card. Issue three is the wait time. It took a very long time to be helpedJoseph G. | Overall Experience
I had a very good experience with them and I will go back and use them again Thank YouRoseann R. | Overall Experience
I just want to thank the lady that helped me open my storage. She was very nice and friendly and I would definitely recommend her and your storage to my friends and family. I feel so bad not getting her name but hopefully you guys can look up who helped me. The facility was clean as well and I didn't have any issues getting in and out of the storage. Thank you very much!Carol A. | Overall Experience
Everything about the storage was great but there were a few times when there were people staying inside the building or outside the doors or in cars. May have been homeless but maybe having a drive by security guard could be nice.Dennis C. | Overall Experience
the wait time in line too long and on hold on the phone too longSasha J. | Overall Experience
Customer did not leave a comment.George E. | Overall Experience
Customer did not leave a comment.Shirley C. | Overall Experience
Customer did not leave a comment.Jeff G. | Overall Experience
Customer did not leave a comment.Angela W. | Overall Experience
Customer did not leave a comment.Laurel S. | Overall Experience
My mom's has had a storage unit there for years...Scott W. | Overall Experience
Customer did not leave a comment.Nastazia R. | Overall Experience
I don't understand why I don't get a refund on my unused days of storage . I closed my storage unit yesterday after only using it 5 days this month. I should be refunded a prorated amount for the unused days. Please call 760 847 3915 to discuss .COREY O. | Overall Experience
Customer did not leave a comment.Charlene P. | Overall Experience
Anthony was very helpful!TAMARA J. | First Impressions
Customer did not leave a comment.VALERIE J. | Overall Experience
Need to instruct how to use access card - swipe on right side to gain access, swipe on left side to open door Access card did not work so staff had to let me in another way - stated sometimes it takes time for system to process new customer access on cardCharlene P. | First Impressions
Great speedy service.Deseri was excellent m.Chris R. | First Impressions
Staff has always been friendly and helpful. Facility is clean, well maintained and secure, which is why I’m a repeat customer.GEOFFREY R. | First Impressions
Customer did not leave a comment.CHRISTINE R. | Overall Experience
Customer did not leave a comment.Charmaine C. | First Impressions
My code to get in the facility didn't work. The unit that I was assigned has a HUGE support beam: it takes up almost 1/4 of the whole unit! This should have been communicated prior to the contract!! I'm completely unsatisfied. I want a refund. (707) 685-0343.Bailey D. | Online Move In
Customer did not leave a comment.Zachary A. | Overall Experience
Best customer service experience I have had in a very long time. Working and living in the Bay Area you don't feel like a real human most of the time. You feel like an apartment or employee number. Special "Thank you" to Desirae and Christian, your great service made a very intense move for me feel like someone finally had my back. God Bless and Thanks again.Lola T. | First Impressions
Customer did not leave a comment.Anthony F. | First Impressions
Every staff member was extremely pleasant and respectful. Very helpful.Frank M. | First Impressions
Customer did not leave a comment.Linda S. | First Impressions
Very nice staff.Phillip C. | Overall Experience
It has been a very pleasant experience. I would gladly recommend U-Haul to family and friends.Bobby S. | Overall Experience
Outstanding in every respect. Well maintained and exceptionally cleanBob M. | Overall Experience
Thank you soo much for everyone help @ uhaul truck & storage rental..Jack P. | Overall Experience
Very friendly & helpful team.Stephanie J. | First Impressions
Exceptional customer service. Friendly courteous representatives. Cleanest safest facility anywhere. Best place to store your home valuables.Ana S. | Overall Experience
always a pleasant experance thank youJack P. | First Impressions
I had a great experience. Very easy to get a storage unit and close one out. Thanks for your great customer service.veronica w. | Overall Experience
Sales Associate was very professional and extremely nice.sherray j. | First Impressions
Professional and very cordial.Phillip C. | First Impressions
I have been using this location for all my moving and storage needs since the mid 1990s and have always received excellent service.Elena S. | Overall Experience
Very easy to work with and well accommodatingMario V. | Overall Experience
My move in was awesome. It's rare nowadays to get treated like family, and that's exactly what it felt like yesterday. All the staff on duty were engaging beyond a greeting. I look forward to my stay!Joseph E. | First Impressions
The service was horrible the employees are rude and unhelpful. Customer was terrible. I wouldn’t recommend it to my friends or family. Very unhelpful...Raina H. | Overall Experience
AwesomeDaouda Y. | First Impressions
AwesomeDaouda Y. | First Impressions
Service was great. I do recommend checking the bathroom more often. I didn't have toilet paper after using the restroom after hours. It also smells a little bad... like pee.Ginina L. | Overall Experience
Clean. Accessible. Easy to move in and even easier to move out. Great experience!Rehema S. | Overall Experience
The staff were wonderful and so nice and accommodating . I live 14 miles away but would come to this establishment anyways because of the service.ADRIAN R. | Overall Experience
Thank you!PHILLIP C. | First Impressions
I only wish that we could get two entrance cards because it was difficult when my husband had the card and I had to get in there. Otherwise, excellent service and nice, clean, temp. control facility!kendall r. | Overall Experience
great service!Aesel T. | Overall Experience
Great serviceJENNIFER T. | Overall Experience
I was in and out fast and thestaff was helpful and courteousChris S. | Overall Experience
It went very smoothly. thank youveronica w. | First Impressions
Thank you Nancy for all your help. Excellent service!Aesel T. | First Impressions
he timed motion activated lights are only sensed at the end of the rows so if you are organizing in your storage unit the lights will go out and you have to go to the end of the row to reactivateLisa H. | Overall Experience
I had two storage areas here over the course of years. The staff particularly made this facility the best ever storage units I’ve had: they are incredibly helpful, friendly and made things easy alwaysMATTHEW N. | Overall Experience
All my concerns and questions were answered professionally and courteous manner. Place was clean and bright and I was extremely happy about my experience there.Ana S. | First Impressions
Ive used a Uhaul storage 4 times, but this staff was always great, never rude, always patient, & always went above and beyond! Moving sucks, but this staff made it tolerable. I love these guys. Thx!Dina N. | Overall Experience
Great facility. Clean and convenient. Grrat,service. Kudos to Laurie and AnthonyBob M. | First Impressions
Very professional staffGEORGE A. | Overall Experience
I moved to vacaville 1 year ago. Hv used this uhal several times. Great people..Donna Z. | First Impressions
I rented for ten years your smallest unit. All you did was raise the rent. I finally built a shed and moved my stuff. $100/mo for a closet is NUTS. Never again.MARI H. | Overall Experience
The online reservation process was extremely convenient and work! The space we reserved was clean and ready to use. The staff was courteous and very helpful.Dwayne W. | First Impressions
Fast and convenient. She even walked me to my storage unit instead of giving me a map to find it on my ownSasha J. | First Impressions
very helpfulrichard m. | Overall Experience
Climate controlled units; courtesy moving carts available; and great customer service.ZABRINA A. | Overall Experience
They lie about prices, lie about actual access hours, lie about truck rental fees, lie about why card doesn't work, lie about who is responsible for what , lie about returning calls. I meant she!Julio M. | Overall Experience
Smooth process from online to arrival. Kendrick was very helpful and knowledgeable and got me in and out in the least time possible. Please thank him for his great service.Meryl N. | First Impressions
When i first got the storage unit it was 50 bucks a month! Before i cancelled my unit i was paying close to 90 bucks. Its ridiculous how much the price went up!! Never again!DIOR G. | Overall Experience
It was fineRoslyn H. | Overall Experience
Very pleasant and helpful staffRichard C. | Overall Experience
The Best Uhaul Service. I've been using this particular location for all my moving, storage and in town hauling for over two years and have never had a problem. This Team goes above and beyond!MANDISA M. | Reservation
The two girls that helped my dad and I were super nice and helpful and made the whole process so much easier.Alisson A. | Reservation
>Thank you to the whole team at 1240 Monte Vista. The ability to pay my U box bill in cash was very helpful and the facility and staff was great. Will return. Thank you, U haul.Diane B. | Overall Experience
The staff was quite pleasant and expressed a genuine desire to be helpful.Melissa M. | Reservation
The staff at the Vacaville location are very helpful and friendly.Maria M. | Reservation
Extremely disappointing! Guaranteed delivery date for 2 U-Boxes from Illinois to California was 7-14-18. One U-Box was 3 days late and the other U-Box still hasn't arrived. Again very disappointing!Bette F. | Overall Experience
Staff very helpful and kind. This is why I continue to store my stuff here (just got my second storage area, other’s a long-term one). Even though it’s 20 miles from Davis where I live excellent placeMATTHEW N. | Reservation
Great facility. I would recommend more carts for customers and a better watch on area in front of elevators of unwanted items left. Bad appearance. Overall great serviceVERONICA G. | Overall Experience
Get rid of the crack heads that go in and out of the storage units!ALFONSO G. | Overall Experience
I work off hours and it would have been nice to have access late at nightDavid B. | Overall Experience
Your facility was clean and well maintained and your staff was always there to help in any situation. Thank you mostly to Desiree and Laurie. They are the best on staff! I will miss seeing you.Sandra D. | Overall Experience
My experience was great!SHAVON D. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!