The manager was very very friendly and polite.William T.
Customer Reviews for U-Haul Moving & Storage of Vacaville
Vacaville, CA 95688
(W of Allison Dr)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday7 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 3:00 pm
- 12/25/2022: Closed
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I am an older woman and would have liked to have had the associate who brought my cargo van around for me explain the controls to me. I had to ask him to help me. Other than that the service was great, the ease of making a reservation online I appreciated and fast inspection when I returned the van. I will use Vacaville U Haul again.Rebecca M.
Not have a truck that leaks when it rains and ruins your furniture.Marla W.
Customer did not leave a comment.CALVIN S.
Excellent service and equipmentwayne J.
Customer did not leave a comment.DON C.
Customer did not leave a comment.April Z. | Overall Experience
Great staff!DEREC B.
Anthony is wonderful as always!Kelly C.
More staffingRaymond I.
Customer did not leave a comment.Louis O.
When I scheduled the appointment, they said they had all the right parts/laborers to install the electrical aspect of our trailer hitch installation. But then they performed the work and said "I asked the girl on the phone if you needed electrical and she didn't get back to me, but we dont have the right parts for you." I scheduled this appointment through another location and she said this location had all the right installers and matierals needed. I also never had the man from this location ask me if we needed electrical because it was stated in our appointment reminder and I would have said yes. Now we have to travel all the way to Sacramento, after traveling from Concord to Vacaville, to finish this installation. Pretty dissapointedolivia S.
Customer did not leave a comment.mildred G.
Customer did not leave a comment.Griselda C. | Overall Experience
I found this u-haul location to be so nice and convenient that I didn’t want to give up my unit - but I no longer needed it.Lara P. | Overall Experience
Customer did not leave a comment.Brendan O.
Crew there is really helpful!Lucius M.
Customer did not leave a comment.Travis R.
Customer did not leave a comment.Shirley B.
Customer did not leave a comment.Mike O.
Amazing customer serviceAntonio P.
The staff was helpful and efficient. The vehicle was very clean. Excellent customer service.Melida P.
I have become accustomed to the good service here, they deserve a shout out. Pleasure doing business hereTONY B.
Nothing at all. Anthony and Desiree, and the rest of the staff were awesome!brian L.
Very nice and understandingRoxanne M. | First Impressions
Thank you Everyone was greatDorothy K.
Customer did not leave a comment.Nancy D.
everything was great! Thank uGordon S.
Customer did not leave a comment.Gerald S.
This location has an amazing staff. Every single employee was friendly, helpful, and super accommodating. Moving is stressful and they made it so much easier. I don't know who trained this team, but they nailed it. A special note of appreciation to the manager.Derek W.
Customer did not leave a comment.Chris D.
My only complaint was the windshield needed to be cleaned on the inside. I was dirty and hard to see through when the sun was going down.Lisa P.
Desirae was super helpful getting me the right truck and storage unit i needed. And i was in and out in 10 minutes! Thanks Desirae!Sean F.
No suggestions for improvement, but big Kudos to Anthony!! Awesome customer service, friendly and courteous!!Kim Y.
Customer did not leave a comment.LINDA T.
Nothing, everything was perfect!Chris S.
Customer did not leave a comment.Andreas H.
Customer did not leave a comment.Jennifer S.
Clean the ashtrayRichard D.
Customer did not leave a comment.Donna G.
Great staff. Professional and friendly.Frank G.
Great customer service! Anthony was very nice and approachableJulissa B.
Customer did not leave a comment.Deborah N.
Young man was very nice. I only hope you charged me for a 15 ft. Truck. The yard you had me pick up at said you cancelled my reservations. Brittany worked it all out for me and said I would get a 20 ft. For the price of 15 ft.Patrica G.
Customer did not leave a comment.Denoris S.
Super easy to do everything online. Did the mobile check in, got my key and was off. Drop off was a key to a customer service rep and I was done. Overall great and fast experience!Noah K.
Great customer service, friendly and knowledgeableTraci B.
Customer did not leave a comment.Marc M.
Always I mean Always Awesome Customer Service. Staff very helpful. Pleasant experienceNina W. | Overall Experience
This location is the best. Friendly and courteous employees and so ready to help. Very quick in and out. Always lots of trucks on siteEric S.
Staff is always working to my rentals a good experience.William W.
Customer did not leave a comment.David C.
I got called 2 days prior to moving and told that my auto transport was not available at the location I reserved and that I had to go 40 min out of my way to get the trailer. The woman was rude and told me I didn't do it right on the website. The website needs some work. It's glitchy and apparently a bit confusing since I read that my reservation was available in one place but it wasn't. Then, when I went to pick up the auto transport at 8am (my reserved time) they weren't there. They didn't even open for another hour. How can you get scheduled for a reservation when they aren't even open? Luckily, I called my fiance who was currently picking up the 26 ft truck in Vacaville and told him what was going on and what do you know, my originally scheduled place DID have an auto transport. So now, my time and money has been wasted. The woman who helped me in Vacaville was nice and they all took great care of us once we got there but definitely got off to a horrible start.Austin M.
Customer did not leave a comment.Corvin T.
Staff very helpful. They hustled to get the equipment around.Christopher B.
Customer did not leave a comment.Monica G.
Customer did not leave a comment.Randy F.
Customer did not leave a comment.PETER B.
Service at pickup was not very good, but the drop off guys were awesome!George H.
Very professional and courteous.Kenneth B.
Customer did not leave a comment.Sheila C.
Customer did not leave a comment.Heather K.
I've rented a lot of trucks recently and have decided Uhaul is the only one to go with. Great prices,clean trucks,but mostly it's the people behind the counter. They are always accommodating, courteous and friendly. No matter how busy they are,they always take time to treat their customer like a person ,not a nuisance. I would recommend them all day longBrad F.
Customer did not leave a comment.Enoch M.
Met or exceeded my expectations. Staff was friendly and helpful.Kenneth C.
Customer did not leave a comment.jim B.
First of all the attendant, upon picking up our truck, was completely incoherent. He was on the verge of fainting. Second our truck was practically empty less than a quarter of a tank, because we didn't fill it back to less than a quarter of a tank we were charged over $75 total in addition to our truck rental, equipment rental and other fees for a move from an apartment to a house 5 miles away. A total rip off, so no I would not recommend your location.Valerie J.
Customer did not leave a comment.Ed S.
I paid for an appliance dolly, regular dolly and moving blankets, but none of them were in the truck.Christine C.
Nothingâ€” I was very impressed with this Uhaul experience. Never had a better experience with Uhaul actually. I had gone in frustrated, without expressing this frustration, because the cost of the service was substantially more than any other Uhaul location. When I came in to pick my car up, I was told that they were able to do the hitch job for cheaper than quoted and were refunding part of the price to me. Great service!Stephen J.
Tell the customer in advance about the insurance option and about the $68 deposit.Kelly W.
Customer did not leave a comment.Arthur C.
Customer did not leave a comment.Susan J.
Customer did not leave a comment.JOHN R.
Great customer service.DEREC B.
Customer did not leave a comment.Donald L.
Customer did not leave a comment.Tami P.
Customer did not leave a comment.Joshua A.
Customer did not leave a comment.Chris M.
People should get a pro-rated refund if they leave the facility early; as my last payment was the 24th & I left on the 5th so I should get those days of the 6th thru the 24th refunded to me! Very dissatisfied due to not getting those dates returned to me!!Sandra M. | Overall Experience
I was told I would be billed one extra day. for the truck only. $40.00 i kept in communication with drop off location. and told them the time I would drop off. I dropped off at 4:30 pm. My receipt shows closer to 6. the location was busy and had to wait a little while. when the man helped me . he said ill take the keys and I'm good to go . no walk around no fuel inspection. I brought back fuller then they tagged. Easy to pick up and Easy to drop off. But as a paying customer we will take care of it doesn't jive with doing business.Matthew F.
Customer did not leave a comment.Henry N.
Employees are nice, fast, efficientMAY S.
Nicely run business. Professional service quick and easySAMUEL S.
Anthony is an absolute ROCK STAR! We stopped back for a minor issue that ended up being just a fuse, Anthony stopped what he was doing to diagnose and help us out and get us going again. His attention and client service skills were the best I've experienced in a very long time - he is someone that I would absolutely hire to work for me if given the opportunity. Please recognize him for the stellar work he did, he's someone that will go far.Peter S.
There staff are friendly.Arthur A.
Customer did not leave a comment.THOMAS L.
Customer did not leave a comment.Jennifer C.
They were fast & polite I would rent again from themanthony K.
Customer did not leave a comment.Donna S.
There is NOTHING I could recommend. I've use U-Haul facilities 50+ years and I have NEVER been to a better facility than this. I've used both Northern California as well as Southern California and have never had more than a just ok experience. I will NEVER use another U-Haul other than this one. I highly recommend this facility/you won't be disappointed.Michelle S.
We have nothing but good things to say about our experience as customers here.Ann-Marie F. | Overall Experience
There's never suffcient staff on site. I had to wait 15 minutes to rent moving blankets. And it took me 25 minutes to return them. I will look for a different location next time.Jorge G.
Customer did not leave a comment.AMBER M. | Overall Experience
When I returned the utility trailer I rented, I waited 30 minutes in line. There was only one person in the shop.Jay G.
Customer did not leave a comment.Juan P.
I did my initial reservation online. When I arrived a bit early it was no problem and the young gentleman who helped me initially check out the truck was very professional, polite, prompt and went out this way to make sure that everything was correct and all of my questions answered. He did not waste any time yet he made me feel important. A different young gentleman who checked my truck back in upon my return was very polite and made my drop off quick so I was able to leave promptlyPatrick E.
Good customer service. Very helpful..Kenneth L.
Great customer service. Really took care of meAnthony S.
Customer did not leave a comment.Ron S.
Outstanding serviceMelinda K.
the problem is with your website. the service at the location was adequate.Condy S.
My only comment would be to have the vehicle key more easily accessible.ZACH S.
Customer did not leave a comment.joseph B.
Customer did not leave a comment.Patrick C.
The person took keys and says he will email me receipt. My gas fuel was ok but he wrote 3/4 and we have to call to correct date and time of turn in.Reynaldo V.
Needed to rent a van on short notice and I was able to do that through U-haul on E Monte Vista in Vacaville. The associates were friendly and got us in and out quickly, which was appreciated.Jean W.
Customer did not leave a comment.Jennifer A. | Overall Experience
I would like to recognize Mr. Dominic the A.M. for his outstanding and excellent customer service. I was at a stressful state of just losing my beloved husband, he was very compassionate and professional ready and willing to address my needs by listening. You need more employees such as Mr. Dominic he is an asset to and for U Haul Vacaville Ca East Monte Vista. Thank you Mr. Dominic for your committed service at U Haul. Sincerely, Aliciea A. WalkerAliciea W. | First Impressions
Customer did not leave a comment.Latonya L. | First Impressions
Customer did not leave a comment.Joanna E. | Overall Experience
The manager the staff were 100% world class service .Able to help and answer any questions I had.Will definitely go back if I need anything from them.kyle m. | Overall Experience
I really enjoy the customer service at this location. All the Staff are always top notch. From getting propane to rental moving vans to renting a self storage I have always been pleased by the staffs professionalism and pleasantries when working and advising customer me.James E. | First Impressions
Great customer service and friendly.Amy W. | Overall Experience
Manager Desiree is amazing , thorough and on top of things. Always friendly and very hands on Others have been good on phone. There was only one time where the person answering phone seemed overwhelmed and less friendly but end of call was fine. I woukd not go anywhere else for my storage needs.Veronica G. | First Impressions
Easy access, fast help, lovely peopleNuvia R. | First Impressions
Customer did not leave a comment.Hani adel A. | First Impressions
Customer did not leave a comment.Ali Reza K. | Overall Experience
Friendly, helpful, professional I person n on tel. Thank u. A very pleasant experience.Maria F. | First Impressions
Customer did not leave a comment.Curtis F. | First Impressions
Customer did not leave a comment.heather m. | Overall Experience
Customer did not leave a comment.Rae W. | Overall Experience
Customer did not leave a comment.CLIFFORD C. | First Impressions
Customer did not leave a comment.julia v. | First Impressions
Customer did not leave a comment.justin g. | Overall Experience
Customer did not leave a comment.Andrea W. | Overall Experience
Storage hours of access need to be extended. 7am-10pm 7am-12amAntrell B. | First Impressions
The facility and employees were great. I didn’t need much assistance while I was storing my belongings there but when I did staff was very helpful. My only complaint is that there isn’t much parking for the storage units. On several occasions I needed access to the loading dock area to unload or load my vehicle and there wouldn’t be any parking spots available and it seemed like the building was empty of tenants as there was no noise from people and the motion lights would be off. Wish there was more parking . That was the only downside. There was always plenty of little push carts available so that was nice.Sarah B. | Overall Experience
Great experience no complaintsIsmael S. | Overall Experience
No issue, pretty straight forwardngawang t. | Overall Experience
Customer did not leave a comment.Latonya L. | Online Move In
Customer did not leave a comment.SARAH W. | First Impressions
Customer did not leave a comment.Luke C. | Overall Experience
Hello, I have been a loyal U Haul Customer for over 15 years. I recently made a reservation to pick up a moving truck in Boise Idaho and drive to California to empty out a storage container that I have been renting for over 15 years, and then drive the truck back to Kansas. The original reservation had me scheduled to drop the truck off in Lincoln Nebraska. When I picked the truck up in Boise it was not clean (inside or out), an ashtray full of cigarette butts, garbage under the seats, etc., and had less than 1/4 tank of fuel. When me and my 82 year old stepfather emptied out the u haul storage unit in Vacaville California the electronic doors were broken, making it very difficult to navigate large heavy items through a single hinged door. I called the 1-800 number today to inquire about options for returning the moving truck to Salina Kansas Vs Lincoln Nebraska and the Uhaul Representative was callus and provided no friendly customer service, only comments that she would "mark my contract" to ensure I would be charged maximum penalties. When did customer service become an experience that leaves customers feeling taken advantage of and betrayed by the very business that they have been loyal to for decades ?DAVE M. | Overall Experience
I almost want to rent a trailer or truck every weekend. The staff made it easy and enjoyable! So much so that I went ahead and rented a small storage unit.Lara P. | First Impressions
Always a great experience.Ed S. | Overall Experience
I have been using this facility for over 30 years. I have always received excellent service.Ed S. | First Impressions
Customer did not leave a comment.Rizalina A. | Overall Experience
Customer did not leave a comment.Anya G. | Online Move In
Very helpfulIsaiah M. | First Impressions
Customer did not leave a comment.TERRY S. | Overall Experience
Customer did not leave a comment.Eric R. | Overall Experience
The climate control is the best part when renting a storage unit at Uhaul.JEANNIE J. | Overall Experience
I had this unit for many years. Each visit was more than satisfactory. I was always impressed by the cleanliness of the building.andy s. | Overall Experience
My items have been secured at U-Haul for 13 yrs. Climate controlled was excellent no pests or rodents. Very satisfied for all these yrs.COURTNEY W. | Overall Experience
U-haul on Monte Vista in Vacaville is absolutely the best I have ever experienced. Super clean facility, well secured, (cameras 24 & 7), and inside units. The entire staff are very professional, friendly and extremely accommodating. I’ve been a regular customer over the past few years and will not use any other u-haul facilities. I strongly recommend this facility over any other u-haul. Very negative experience with 3 other u-hauls in the local area. I was very pleased to find out that they are independent of each other.BECKY H. | Overall Experience
We are confused as to why we are being welcomed as new customers since we have been with you since 2016William M. | First Impressions
Manager is awesome!!Katie H. | Overall Experience
Staff went above and beyond trying to help.Amy W. | First Impressions
Customer did not leave a comment.Christine J. | Overall Experience
I love the personel here,they are,so profetiional,,always ready to help,always with smile, every corner of the building is imaculated clean, the bathroom vey clean. I honestly dont have any complains at all,everyone has an excelent customer service and the manager is just adorable. Thank you every one for such a excelente workALIDA H. | First Impressions
Customer did not leave a comment.Brandie N. | First Impressions
Customer did not leave a comment.Wanda S. | First Impressions
Customer did not leave a comment.Jeremy L. | Overall Experience
Customer did not leave a comment.Steven P. | Overall Experience
I was very pleasedKim T. | First Impressions
Very clean and the staff was great.sherray j. | Overall Experience
Customer did not leave a comment.Scheron D. | First Impressions
Customer did not leave a comment.Kristian M. | Overall Experience
Customer did not leave a comment.Junius M. | Overall Experience
Customer did not leave a comment.Alexia M. | First Impressions
Customer did not leave a comment.RICHARD N. | Overall Experience
This storage was flawlessjuan c. | Overall Experience
The guy at the register took good care of me with excellent attitude and professionalism.DAVID M. | First Impressions
No complaints. Didn't have any issuesKaitlin B. | Overall Experience
Have become a regular customer over the past few years and couldn’t be happier with all aspects of this particular uhaul establishment- well organized, extremely accommodating & exceptionally friendly staff have always made my moving experiences very positive.BECKY H. | First Impressions
Customer did not leave a comment.laurie C. | Overall Experience
Customer did not leave a comment.Betty J. | Overall Experience
Customer did not leave a comment.Tom M. | First Impressions
Customer did not leave a comment.Shinika P. | Online Move In
Friendly staff and very informativeDEBBIE G. | First Impressions
Customer did not leave a comment.Rachel Q. | Overall Experience
Customer did not leave a comment.Matthew J. | First Impressions
Customer did not leave a comment.Meagan G. | Overall Experience
Customer did not leave a comment.THOMAS T. | First Impressions
Great experience definitely auto pay was really helpful not having to worry about another bill and it just paid itselfRodrigo R. | Overall Experience
My husband & I have had this unit for over 4 years, storing items to declutter our home, with the intent to sell our home and move. Michael passed away, unexpectedly, back in May 2020, so those plans were changed. During our use of the unit, we had no problem entering, when we needed to, everything has been clean and when having contact with the staff, they have always been friendly and helpful.MICHAEL H. | Overall Experience
Staff was friendly and helpful. They answered all my questions and made me feel great about my choicePerla G. | First Impressions
Customer did not leave a comment.KEYANA F. | First Impressions
Only negative was frequently people just hanging around. Lots of pot smoke. Staff was always very helpful.Dean T. | Overall Experience
Customer did not leave a comment.jeanne d. | Overall Experience
There was no trash receptacles. Not even in the bathroom. That was unfavorablePAMELA K. | Overall Experience
Customer did not leave a comment.Christopher C. | Overall Experience
Customer did not leave a comment.ELIZABETH S. | Overall Experience
Customer did not leave a comment.Delbert F. | Overall Experience
The facility was easily accessible, temperature controlled and the staff were helpful. My only complaint was that their prices were very high.Kendall R. | Overall Experience
Customer did not leave a comment.Clara O. | Overall Experience
Staff and facilities met my needs. If storage becomes necessary again I'll know where to go.Herbert A. | Overall Experience
Customer did not leave a comment.Sasha J. | Overall Experience
We had two storage units for about 4 years. After the second year we wanted one larger unit. We supposedly were placed on a list. Despite checking several times over the next couple of years, we were told there were none available. We saw at least three units with tags on them so I asked again to be laughed at and told there was a list and they would have the manager put us on the list. That night I found a storage unit at another facility and the next day someone from uhaul called and there was a unit magically available. Issue number two, which is actually the much bigger issue, are the people hanging out in the upstairs with bikes and backpacks. We were there at night moving out of our locker and three people with bikes and backpacks left the facility at 6:45pm but when we came back in the morning, those same people were back upstairs. There were several people just hanging around the facility, I did not feel safe going there by myself. People would also wait outside and follow people in when they used their key card. Issue three is the wait time. It took a very long time to be helpedJoseph G. | Overall Experience
I had a very good experience with them and I will go back and use them again Thank YouRoseann R. | Overall Experience
I just want to thank the lady that helped me open my storage. She was very nice and friendly and I would definitely recommend her and your storage to my friends and family. I feel so bad not getting her name but hopefully you guys can look up who helped me. The facility was clean as well and I didn't have any issues getting in and out of the storage. Thank you very much!Carol A. | Overall Experience