Customer Reviews for U-Haul Moving & Storage of Versailles

640 reviews

501 Marsailles Rd   Versailles, KY 40383

(859) 251-6381

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 3:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(859) 251-6381

501 Marsailles Rd
Versailles, KY 40383

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 3:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Darren P. 
Rating:
5.0

The gentleman that was working Sunday was awesome, very knowledgeable of the trailer and helpful. He went over everything with me and confirmed all connections before I left.

Michaela M. 
Rating:
5.0

They had my truck ready on time, it was nearly full of gas, and it was clean. Everything I needed it to be. The woman that helped me make the reservation at the Georgetown location was amazingly helpful and friendly.

Robin S. 
Rating:
5.0

Customer did not leave a comment.

Kelly G. 
Rating:
5.0

Customer did not leave a comment.

mary m.  |  Overall Experience 
Rating:
5.0

It wasn't the locations or the staff that was the issue. The fact that I dropped off the Uhaul the SAME night I rented it & was charged an additional $20.00 because I was not on site to complete some form on online? What is the point of it being online if I have to be onsite & attached to your wifi? Just to make sure everything is clear. I rented the truck for two days, got my move done in under 12 hours, filled it back up, dropped it off at the set location the same night, then got charged an additional $20.00 over an online form that wasn't mentioned by any employee until I called the next day to confirm they had received the contract and key in the drop box.

Levi B. 
Rating:
4.0

Customer did not leave a comment.

Katherine N. 
Rating:
3.0

I need my receipt emailed to me please!

Donna M. 
Rating:
5.0

Lexi was super helpful. We had reserved our unit online and the process to get the lock and into the unit was simple and efficient.

Christian S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Elisha B. 
Rating:
5.0

Customer did not leave a comment.

jeffrey b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

My experience was excellent from reserving online to picking up in store to returning in store. Service was quick and friendly.

Jeffrey E. 
Rating:
1.0

My rate tripled by the time i returned the uhaul! Otiginally got quoted $50 then in store went to $75 then by the time i returned the uhaul i was charged $138! A load of BS!!!

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

william S. 
Rating:
5.0

Stephanie provided great customer service

jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

PAMELA G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter H. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
1.0

They did not provide all of the equipment I paid for and when I called them they were rude about not. I will not be using them again.

Sabrina D. 
Rating:
5.0

Customer did not leave a comment.

David I. 
Rating:
4.0

There was a miss communication with this UHaul location. I wanted the truck till Monday, yet They only put Me down till for One Day. When I returned it the Lady said “We'll I won't charge You unless it makes me. She told Me She would call Me, yet She never did and still charged Me. Very disappointed.

BRIAN S. 
Rating:
5.0

After paying nearly $3,000 I still have to pay another $691 for mileage. And if this was made clear to me I would have never used your company. I will never use this company again. I also told the person at the drop off location to NOT charge my credit card, they said my contract was on hold and that I could pay cash the next day. So I would never ever use this company again. Almost $4,000 later. Congratulations you screwed yet another customer!!!

tammy B. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S.  |  Overall Experience 
Rating:
5.0

Employees were very knowledgeable and helpful. They exceeded our expectations in very regard. We would drive from Frankfort to Versailles to use them again…

ron B. 
Rating:
5.0

Customer did not leave a comment.

veda W. 
Rating:
5.0

I really appreciated all the assistance from Rose and Stephanie.

Cheryl D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aylan B. 
Rating:
5.0

Customer did not leave a comment.

Cheryl D. 
Rating:
5.0

The staff was very friendly and helpful!!

Amy C.  |  Online Move In 
Rating:
5.0

I have a storage unit here that was easy to set up on line and easy to obtain access to. I also rented a 15 foot truck from this location and pickup and return went without any issues.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Nancy M. 
Rating:
5.0

Customer did not leave a comment.

Julie A. 
Rating:
4.0

The equipment was clean just low on engine oil and coolant but I was supplied what I was needed to bring them up to par but it was understandable it's a large location and very few workers to try and keep up

david H. 
Rating:
5.0

Stephanie was so helpful and pleasant to work with on Sunday when I was looking for a storage unit. She was very knowledgeable and helped me find what is best for my needs. The facility is new and has had many upgrades. I would highly recommend this location for your storage needs- they have many options and it is very convenient.

emily w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samantha M. 
Rating:
5.0

Customer did not leave a comment.

Sheila M. 
Rating:
5.0

very friendly and helpful!

mary m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

angela d.  |  First Impressions 
Rating:
4.0

Truck smelled bad from smokers, box was full of roaches.

steve N. 
Rating:
5.0

Customer did not leave a comment.

Ron S. 
Rating:
5.0

I had difficulty with the links sent to me for including photos. It did not work at all. The screen came up black and would not take a photo at all. I tried in several places, with wi-fi and with data. There was not an option to upload from my camera. The staff were very helpful to get me started but if they had not been there, I wouldn't have been able to complete the pickup. I had the same problem with uploading my drivers license, and completing the return. If something is going to be required, please make sure it works.

Kristi C. 
Rating:
4.0

The only complaint I had was the customer service hotline was VERY rude and hung up on me during the conversation and that makes me not want to deal with uHaul again. But, when I got to the store location and dealt with the on-site representatives, everyone was nice and quick to help everyone.

Justin P. 
Rating:
5.0

Customer did not leave a comment.

Wesley G.  |  Overall Experience 
Rating:
4.0

For transitioning into a storage facility from a previous different use the building was really quite good. Temperature was consistent. Staff was very accommodating. Very pleased even with construction going on!

ORIE E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie H. 
Rating:
5.0

Lower cost of rental

ken B. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
3.0

Online return system is pathetic

Gerald S. 
Rating:
5.0

Customer did not leave a comment.

James T.  |  First Impressions 
Rating:
1.0

Staff was not friendly or helpful. Outside doors to facility storage was always propped open. Leaving the facility open to anyone walking in and removing items without proper check in.

JOSEPH M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

Dennis G. 
Rating:
5.0

The ladies working there are absolutely the best !!! 👍⭐️⭐️⭐️⭐️⭐️

LARRY F. 
Rating:
3.0

Customer did not leave a comment.

Leeann M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexandria S.  |  Overall Experience 
Rating:
5.0

Great customer service, vehicle in excellent condition.

RODNEY P. 
Rating:
3.0

I don’t like the limited amount of time I can access my storage unit.

YVONNE W.  |  First Impressions 
Rating:
5.0

Will enjoy when the facility has longer open hours.

Lisa G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
5.0

The staff of this location were extremely helpful and friendly with everything that we needed would recommend this location.

Eric H.  |  First Impressions 
Rating:
5.0

Fast friendly service

Billy B. 
Rating:
4.0

Customer did not leave a comment.

Seth V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryan H. 
Rating:
1.0

Better communication among employees

William B. 
Rating:
5.0

Great fast and courteous

Oral R. 
Rating:
1.0

Customer did not leave a comment.

olivia w.  |  Overall Experience 
Rating:
4.0

Excellent friendly and helpful staff.

LESLIE R.  |  Overall Experience 
Rating:
5.0

Friendly staff provided step by step instructions for a successful uhaul rental

Amanda D. 
Rating:
5.0

Thank you so much to the person who helped me at the desk. I know the situation was less than ideal, but she handled it very well

Hannah M. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
1.0

They promised not to charge me the extra time if I returned it early since they reserved it to someone else 6 hours before my time was up.

Tiffany T. 
Rating:
3.0

This storage facility is still in the process of being finished. Once the facility is completed, it may be a great place but currently, there are several inconveniences which lead me to not recommend it. First, there is only one door into and out of the storage facility. It is easily blocked when someone is loading/unloading a truck making it very difficult for more than 1 group to access the facility. Second, the access hours are quite restrictive (9-5). Online it is advertised as 24/7 access which I understand is planned but it should not be advertised until it is available. The website also advertises storage units size 15x10 which are not actually available at this location.

Courtney M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allanda S.  |  Overall Experience 
Rating:
4.0

My only complaint was that I left keys on the truck key when I turned it in, in person. Someone should have caught that and called me because I had to go back and they had to find them. NOW there may be a reason for that IDK 🤷🏽‍♀️ Yes I should have caught it also but I just left them in the truck because I knew they needed to check mileage-gas- etc Other than that the people were very friendly and helpful and I would definitely go back.

Martina K. 
Rating:
3.0

I am highly dissemination, was overcharged for rental,then when I told them I was going to Moorehead and back they only put 100 miles which of course was over and then charged almost 80$ more,then charged again another 70$ 4 days later,will not be returning or recommending to anyone .

Amanda B. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
1.0

Overcharged for gas. No employee inspection to see that gas tank was 3/4 full when truck was picked up and 3/4 full when dropped off.

Glen C. 
Rating:
5.0

Make sure the equipment is clean! The cab of the truck was dirty I could see what looked like shoe prints on the windshield, looked like potato chips in the floor. Cargo area some gross looking brown stuff had run down the wall. I explicitly requested no dolly or blankets. There was no blankets but a utility dolly was left in there and it wasn't not bolted down it was laying down. I better not get charged for it!!

Ben R. 
Rating:
5.0

This was the best uhaul experience I've ever had. The staff here are amazing.

Michelle K. 
Rating:
5.0

Customer did not leave a comment.

Anthony S.  |  First Impressions 
Rating:
5.0

Everything was easy to do no wait great all around

Debroah J. 
Rating:
5.0

Customer did not leave a comment.

Gloria W. 
Rating:
5.0

Customer did not leave a comment.

marie M. 
Rating:
3.0

Info on the website is incorrect which led to lots of frustration and confusion. Not Rose’s fault and needs to be remedied ASAP. I ended up paying more which is not acceptable.

Susan D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LESLIE R.  |  First Impressions 
Rating:
5.0

Wonderful service, the ladies took great care in everything they did! Very informative & accommodating.

Tamera M. 
Rating:
4.0

Rented 26 ft truck truck was clean but air conditioning didn't work brakes were squeaky and at slow speeds power steering wasn't good need better Maintenance

ROBERT W. 
Rating:
5.0

Great service and excellent prices

Robert S. 
Rating:
5.0

Very nice employees when remolding is finished will be a good storage facility

allen j.  |  First Impressions 
Rating:
5.0

Completely satisfied! All concerns handled in a prompt, efficient an conclusive manner

william S. 
Rating:
1.0

For one, honor your reservations and two, I had a reservation on line, the price was $123. I had this reservation for over a week. When I went to pick up the Uhaul, it wasn't available. Then I was told I was guaranteed one in Frankfort, drove all the way there and no Uhaul. I called customer support, they told me it was a busy weekend so I probably wouldn't get one. I asked about the 2 reservations and guarantee and she put me on hold because I should get $50, which I did not get, to later come back and tell me she found one in Versailles. I drove there, got one, but they charged me $100 more. I asked why and she couldn't tell me where the extra charge came from but I had to pay it or not get it. I had to move so had no choice. I drove over 90 miles to Uhaul's that day because you didn't honor the reservations you made. I was charged $100 more, didn't get the $50 from the guarantee, and drove over 90 miles for no reason.

Tracie Y. 
Rating:
4.0

It is nice to have this storage facility in our town. Tired of going out of town looking for one. Needed more dolly carts.

Susan l.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Brittany C. 
Rating:
5.0

They were awesome

Gregory A. 
Rating:
3.0

Customer did not leave a comment.

Matthew T. 
Rating:
5.0

Staff is wonderful. Facility is clean and well maintained considering they are new and under construction. Only rated access hours as not convenient, because at the time access is only during business hours. My answer will be “yes” as soon as 24 hour access capability is installed.

Ali D.  |  First Impressions 
Rating:
5.0

The staff was incredibly friendly and helpful. I had a very pleasant experience renting a truck as well as a storage unit.

Ali D. 
Rating:
4.0

Customer did not leave a comment.

Dale H. 
Rating:
5.0

Grace is an amazing employee l. We experienced a few issues during the rental process and she went above and beyond for us. She deserves to be acknowledged for her more than excellent customer service!!

Kristen M. 
Rating:
4.0

Customer did not leave a comment.

Kim C. 
Rating:
5.0

Excellent customer service and the u-haul itself was great. Great rate as well.

Charles B. 
Rating:
3.0

Our uhaul was supposed to be at a store 10 miles from here. It was not. We had to travel and pay for 20 more miles and extra gas because of your mix up. None of the uhaul stores are able to communicate directly to help solve problems. I will try to never have to use uhaul again.

Kerry C. 
Rating:
5.0

Customer did not leave a comment.

michael K. 
Rating:
5.0

Very nice place

LEE W.  |  First Impressions 
Rating:
3.0

I booked a 10x15 storage unit and upon check in I was informed that this facility does not have that size units. The website advertised 24 hour access but upon arrival I was informed that access was limited to 9-5. The staff checking me in was very kind and helpful which I appreciated.

Courtney M.  |  First Impressions 
Rating:
1.0

Original pu location in Lexington was changed to a location across town that was not a uhaul dealer. Assigned a self pu by uhaul, not my request, and the truck did not have a key lockbox, therefore no key to the truck. No other uhaul trucks available in Lexington so had to go to another dealer in Versailles,Ky. They were nice and helpful at the Versailles location. I will use the Versailles location again.

William T. 
Rating:
4.0

Will be better v when they. Get completed.

Jere R.  |  First Impressions 
Rating:
3.0

The access hours were terrible. Had I known I could only get into the facility between 9am - 5pm I would have not rented here. It’s very hard for people who work.

Beth S.  |  Overall Experience 
Rating:
5.0

Gracie at this location was excellent to work with - very friendly, professional, and thorough.

WILLIAM G. 
Rating:
5.0

I had a pleasant experience. Grace was kind and helpful. The only thing I could suggest is make more appliance dollies available. We reserved one, but it was not available when we arrived to pick up the truck.

Dianna M. 
Rating:
3.0

Customer did not leave a comment.

Matt M. 
Rating:
5.0

Customer did not leave a comment.

Cynthia P. 
Rating:
3.0

Customer did not leave a comment.

William P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa L. 
Rating:
5.0

Nothing. Customer service was excellent. Great experience overall.

Vincent B. 
Rating:
5.0

Customer did not leave a comment.

Rick H. 
Rating:
4.0

Customer did not leave a comment.

MARK P. 
Rating:
5.0

Very helpful and the lady there was extremely accommodating

Natalie P.  |  First Impressions 
Rating:
5.0

Realizing this is a new facility, all III s great. Will appreciate future access in evenings and earlier mornings. Thanks for making it available now, even with timing restrictions.

MARK P.  |  First Impressions 
Rating:
3.0

The only problem I had was getting a truck there wasn't very many available and none the size I needed but I did get a truck that was much larger for the price of the one I was looking for for the same price so that was great but had to drive 20plus miles to get it and drop it off which wasn't so good when your paying 1dollar a mile so that wasn't great but overall not a bad experience

Jason S. 
Rating:
4.0

I thot it was a little over priced $170 for one day is crazy at .69 per mile

Chuck E. 
Rating:
5.0

Customer did not leave a comment.

Jack R. 
Rating:
2.0

I waited 1 1/2 hours to get my rented truck, even though I had made reservations online. And the guy in front of me was still there as I was leaving. The only person working at the UHaul wasn't the one to blame, he was overloaded. But the overall impression was very poor. Plus, my truck stunk, literally stunk. Even the AC on high couldn't totally drown out the stink.

Scott R. 
Rating:
1.0

Store opens at 9:00. I stood outside the store until 9:30 waiting for it to open and had to wait until 10 for them to find the keys. Truck had garbage where the moving pads should be.

Jacob R. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth E. 
Rating:
1.0

When we arrived to drop off the truck and trailer, they were closed. Hours are 9 to 5 We rented a storage unit from this location, that had no record of us reserving a unit. After one hour and three attempts at finding us an open storage unit, we finally were given a unit to rent. When I called the manager and the owner for assistance, from the business cards left on the front desk, no one returned my call or text. It has been more than four days, and I am still waiting for a return phone call.

Tracy H. 
Rating:
5.0

The store appears to be in process for a remodel, but everything about the visit was great. Friendly and respectful staff, and quick service.

Timothy B. 
Rating:
5.0

No additional comments

JAMES W. 
Rating:
5.0

In the middle of a remolding the building everything went great!!

Daniel P. 
Rating:
2.0

I reserved a truck and an appliance dolly s told to pick it up at 11pm Friday. I could not there was no way to get the keys. Saturday I was told there are no trucks nor dolly. I got a van. The gentleman working the desk was rude.

Mathew R. 
Rating:
5.0

Rose was very helpful and nice. She helped my check the van back in after hours because my phone crashed.

April H. 
Rating:
5.0

Customer did not leave a comment.

carol C. 
Rating:
5.0

Staff could not have been more accommodating. Service beyond excellent!!!!

Nancy I. 
Rating:
5.0

The U-Haul mobile app and online express pick up system was a complete disaster this morning. I received a “page you were trying to access does not exist” error message when I clicked the Express Check In-Pick up link. When I clicked the online chat option for assistance, it went silent after the first exchange. Next I selected the callback option which took 15 minutes before I spoke with a live person. Finally I was given the option to call a Louisville Kentucky based number and the assistance provided from there was helpful to get me on my way. The entire online express pick up system was a complete and utter aggravation. This is not a criticism whatsoever of the Versailles Kentucky location rather it's a criticism of U-Haul‘s online mobile app experience. When I dropped off the truck to the Versailles Kentucky location, I was assisted by a young lady named Grace who was very helpful and accommodating. In conclusion, I would highly recommend the Versailles Kentucky, Marsailles Rd. location, but not the UHaul mobile app experience. Also the rental truck itself was fine – no issues with it whatsoever.

William G. 
Rating:
5.0

Customer did not leave a comment.

Brenda W.  |  First Impressions 
Rating:
5.0

Pulled up dropped off key in drop box. Easy

RICKY L. 
Rating:
5.0

Customer did not leave a comment.

tom j.  |  First Impressions 
Rating:
5.0

Ms Beatty is very knowledgeable and courteous and professional. Would recommend her for raise coming in taking over as General Manager ⭐⭐⭐⭐⭐

DIANN K.  |  First Impressions 
Rating:
5.0

Site Manager Miss Rose is wonderful. Very helpful and knowledgeable.

Christopher F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LOUISE H.  |  Overall Experience 
Rating:
5.0

Great location and staff

James G.  |  First Impressions 
Rating:
4.0

Need to get 24 hour access very soon or you will have trouble keeping long term users, including me.

Mark K.  |  First Impressions 
Rating:
4.0

Storage units need to be accessible 24 hours a day.

Peggy S.  |  Overall Experience 
Rating:
4.0

The new GM is professional and caring for customers. Good Job..

DIANN K.  |  First Impressions 
No reviews have been submitted for this location.

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