Customer Reviews for U-Haul Moving & Storage of Versailles

489 reviews

501 Marsailles Rd   Versailles, KY 40383

(859) 251-6381

Location Hours

  • Mon-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(859) 251-6381

501 Marsailles Rd
Versailles, KY 40383

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 5 pm
No photos available
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I see an overcharge of $30.10. Truck was returned within the allowable mileage and without damage. I need the credit for $30.10. I am anxious to see if anyone reads this and responds.

DAVID B. 
Rating:
4.0

Customer did not leave a comment.

charles T. 
Rating:
5.0

Excellent service, will use again.

Mike H. 
Rating:
5.0

Fine customer service.

Bob R. 
Rating:
5.0

Amanda was so kind and helpful in making sure I got the vehicle I preferred. When there was an issue with the online reservation, she went out of her way when she absolutely did not have to. That's great customer service!

elizabeth R. 
Rating:
4.0

Customer did not leave a comment.

NORMAN B. 
Rating:
5.0

The lady at the desk was very helpful and very nice. I could not recommend this location more. Thanks.

Steven R. 
Rating:
5.0

I've never used the mobile return app before. This was a fantastic way to return our truck! It went seamlessly and made the end of our long day moving all the better.

Karen B. 
Rating:
5.0

Customer did not leave a comment.

Wriston B. 
Rating:
5.0

Customer did not leave a comment.

tom J. 
Rating:
4.0

Have better instructions on privacy/location settings for iPhone drop off. When called, had 50 minute wait time to get resolved.

phillip C. 
Rating:
5.0

Customer did not leave a comment.

Phillip G. 
Rating:
4.0

Earlier pickup hours on the weekend.

John L. 
Rating:
4.0

Slow return because representative was overwhelmed by phone calls and a situation she had no knowledge of. 15+ minute wait for service.

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

Earl R. 
Rating:
3.0

New person not knowledgeable. Was going to get charged mileage on a car hauler. Had to wait over an hour to get help to make sure trailer was hooked up correctly. And employee complained that they had "clocked" out.

Melissa W. 
Rating:
5.0

Very friendly staff!

ryan W. 
Rating:
5.0

Amanda and Haden were great. Friendly, honest, great service. 've trusted U-Haul to help me move for over 30 years and expect nothing less. Always have the products, services, or advice you need; whether you're moving an elliptical across town(like yesterday) or moving across the country.

George H. 
Rating:
4.0

Customer did not leave a comment.

allan K. 
Rating:
5.0

Great service

Jeff M. 
Rating:
5.0

Customer did not leave a comment.

tom j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corey H. 
Rating:
5.0

The only issue that we had was when we called the corporate number and they ended up reserving a new U-Box for us instead of letting the local office know that we were coming to pick up the U-Box with our things in it. The Versailles office fixed the mistake. Rose and her staff were wonderful!

NATHAN A. 
Rating:
5.0

Customer did not leave a comment.

Jill C. 
Rating:
4.0

I returned unit appx at 20:00, we drove just 6 miles and returned unit with a full tank of gas and clean interior front and back...noticed on receipt an extra charge for fuel was added to final bill? $29.15....I've been renting for awhile now and this is the first time this has happened... Sign.... A little confused Bob Sidebotham

BOB S. 
Rating:
5.0

Customer did not leave a comment.

Frank G. 
Rating:
5.0

When picking up the vehicle with the app, send a customer periodic texts during the approval process. I wasn't sure if the app at hung up.

Lyn W. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Ms Beatty is very knowledgeable and courteous and professional. Would recommend her for raise coming in taking over as General Manager ⭐⭐⭐⭐⭐

DIANN K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ardena R. 
Rating:
5.0

Site Manager Miss Rose is wonderful. Very helpful and knowledgeable.

Christopher F.  |  Online Move In 
Rating:
5.0

Staff was so friendly and helpful. Great place to use.

Mary P. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

LOUISE H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LOUISE H. 
Rating:
3.0

I drove 11 miles. I put in a gallon of gas before returning. Yet, I was charged for 2 gallons more at the end by Uhaul. There is no way for the customer to verify the tank fuel level is the same as when they picked up the truck. It sure looked the same on the gauge to me.

David I. 
Rating:
5.0

Thank you to the crew at Versailles! Excellent work during a difficult time in our lives.

MARY R. 
Rating:
3.0

I did the online pre check in and it wasn't much faster then go in a rent a uhaul. The service was acceptable, but not really great. The van it self was clean and well managed.

Ashley H. 
Rating:
4.0

Although the truck and svc at the store were good, they somehow messed up my contract and it ended up costing me over $300 more than what I budgeted for. I called the customer svc number and the lady that I talked to was very rude and made me feel like she thought I was lying to her. I've used uhaul for all my moves and it seems something like this always happens. For what it cost me, I should have just payed a mover to haul my belongings and will probably do so in the future.

Brandon G. 
Rating:
3.0

I had reserved a storage unit and when getting there informed they aren't available. I had to take a smaller unit that didn't take care of what I needed. The 2 ladies working tried to be helpful, but I still didn't get what I needed. Access to unit is very limited. Hopefully this is just because it's still new.

Jeannie W. 
Rating:
5.0

Great location and staff

James G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

TERRY L. 
Rating:
5.0

Customer did not leave a comment.

Lindsey F. 
Rating:
4.0

Customer did not leave a comment.

Vratislav K. 
Rating:
3.0

Train employees better. Had a hard time checking me in. Seemed unsure how to do things

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

Brent P. 
Rating:
5.0

Customer did not leave a comment.

Karine M. 
Rating:
1.0

Did not have dollies and other moving equipment that I had indicated I would need. This location also incorrectly overcharged me nearly $400 due to inputting milage incorrectly.

Christopher W. 
Rating:
5.0

Why do you not have trailer jacks on the tongue of the trailers? I understand you have a assistance there but it's not available when you drop it off after hours. The 6x12 trailer I rented was extremely heavy to pickup with no jack. Also, the parking lot is pitch black at night, your trying to unhook a trailer with no jack in the dark.

JORDAN J. 
Rating:
4.0

Need to get 24 hour access very soon or you will have trouble keeping long term users, including me.

Mark K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HEATHER G. 
Rating:
5.0

Customer did not leave a comment.

Jim M. 
Rating:
1.0

Hope nobody is holding there breath about having there belongings in a safe spot because What good is a access code if the side doors are left open. Had a major issue with the hours and you would think that with the issues they obviously have the smart person would keep someone there 24/7 expecting confusion

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL L. 
Rating:
2.0

Be available for customers to be waited on. Explain how to check the truck mileage on your phone and for drop off. Dolly I was charged for but not included in truck. Called to ask what the extra charges were for, they could not really explain it to me so I'm still unsure what I am paying for.

REBECCA G. 
Rating:
5.0

Customer did not leave a comment.

langdon K. 
Rating:
3.0

Rose was the best i love her attitude and kindness shes a great part of the team. The gentleman there are the most lazy and rudest people there. They would make me not want to return.

AMANDA D. 
Rating:
5.0

Friendly staff

TIFFANY A. 
Rating:
5.0

Had some early problems as the first trailer exhibited some unacceptable maintenance difficulties (loose floor bolts, broken bumpers, 3 of 6 lights burned out; not unusual in a C model 5x8) that we had to arrange for a different trailer which was newer "N" model that performed flawlessly.

DALE B. 
Rating:
5.0

Customer did not leave a comment.

Jessica L. 
Rating:
4.0

Storage units need to be accessible 24 hours a day.

Peggy S.  |  Overall Experience 
Rating:
5.0

Rose is amazing! She helped me several times from choosing the right size truck, to what type of reservation was best for me and then changing the rental day because of the storm. Let's not forget she had the truck ready and defrosted before i got there. She's great in person and on the phone. Professional and helpful. Thanks!

CHRISTINE P. 
Rating:
5.0

Quick, efficient and very friendly! Will use again.

TODD M. 
Rating:
4.0

The new GM is professional and caring for customers. Good Job..

DIANN K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james O. 
Rating:
2.0

Make sure when someone orders other equipment that it is there and ready to go, not just say well we only have 2 and it's first come first serve. It was my fault as I did not call them to confirm when I used the UHaul no contact service and pick up using my phone.

PATRICK K. 
Rating:
5.0

Customer did not leave a comment.

Georgina G. 
Rating:
1.0

Customer did not leave a comment.

gretta F. 
Rating:
4.0

Customer did not leave a comment.

MICHELLE B. 
Rating:
4.0

Customer did not leave a comment.

Tymon G. 
Rating:
4.0

Customer did not leave a comment.

MAZIE L. 
Rating:
5.0

Rose did a great job providing me with a trailer for a local furniture move.

Kevin H. 
Rating:
3.0

I think the free 30 storage rental is awesome. Great marketing scheme🤩

DIANN K. 
Rating:
5.0

Customer did not leave a comment.

swetha V. 
Rating:
5.0

Awesome customer friendly service Wonderful and so helpful in every way

BRIAN D. 
Rating:
2.0

This truck had the control for the lights and the inner dome knob pushed into the dashboard. It was near impossible to get the lights turned off on the truck.

JAMES H. 
Rating:
3.0

Customer did not leave a comment.

Donald F. 
Rating:
5.0

Customer service was great

BERNARD P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
3.0

Dropped off before location was open. Unable to record drop using app as instructed by signage. Called uhaul and advised 25 min wait to talk to rep. Chose ‘call back' option…..uhaul did not call me back!

Kim B. 
Rating:
5.0

Excellent customer service at both ends of the move...

James R. 
Rating:
5.0

Customer did not leave a comment.

TERRY B. 
Rating:
5.0

Customer did not leave a comment.

JACKIE M. 
Rating:
5.0

Customer did not leave a comment.

Colton B. 
Rating:
5.0

The customer service rep at the store was extremely friendly and helpful!

RAYMOND B. 
Rating:
5.0

Customer did not leave a comment.

ERIC P. 
Rating:
5.0

Very professional, fast, and thorough staff! Thank you!

OTIS F. 
Rating:
4.0

Customer did not leave a comment.

DARRELL C. 
Rating:
5.0

Customer did not leave a comment.

Jimmy S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS C. 
Rating:
5.0

Gentleman in charge was very friendly and helpful. He is a keeper. Don't lose him.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

ERIC S. 
Rating:
5.0

Everything was satisfactory

WILLIAM D. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA C. 
Rating:
5.0

Customer did not leave a comment.

KAREN P. 
Rating:
4.0

Parking lot was dark and parking spots were not marked…other than that, all other areas/ components were very easy and above expectation.

Byron R. 
Rating:
5.0

Customer did not leave a comment.

Ernest B. 
Rating:
3.0

Customer did not leave a comment.

RONALD S. 
Rating:
5.0

Justin was great, fast service

BERNARD P. 
Rating:
5.0

Customer did not leave a comment.

KERRY B. 
Rating:
5.0

Truck has loose steering and noisy brakes Customer service was the best!!!

JEFFREY M. 
Rating:
4.0

Customer did not leave a comment.

JOYCE W. 
Rating:
4.0

A covered area out front where trucks are parked for inspection upon return would be nice. It was pouring rain when I got there and both I and the employee working got soaked as I was getting personal items out of the truck and as he was checking the truck back in. Other than that, the location and rental was fine.

Kendall C. 
Rating:
3.0

Do not lie to customers. When you say you have equipment - make sure it is available or comp the client for the cost while providing another vehicle ASAP. The manager had a decent truck in the lot but would not release it as he said it was for local use. IT was there when we drove by with the vehicle with the broken seatbelt.

Steven D. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

  • Building Icon
    History

    We have an adaptive reuse program to better the environment!

Back
To Top