Kudos to DREW at the Vestavia hills UHaul! He was so helpful and courteous ! I wish all UHaul employees had his attitude and smile!!
WILLIAM HCustomer Reviews for U-Haul Moving & Storage of Vestavia Hill
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing every thing was wonderful
Henry LI meant to cancel my coverage at the counter and she failed to do that for me, so I just paid 15 extra bucks. Plus, because of fuel gauge did not work properly at the gas station, I overfilled gas. According to my mileage, 1~2 gallons would be enough, but I needed to fill the tank with 4 gallons. Is there anyway to get compensation for this? (I'm not blaming the employee at the branch as I decided to pay it at the end. But after I paid extra for gas, I felt like I paid to much for this rent. That's all.)
JUHYUN ANA
LASHANDRA CRetuned after hrs
Belinda TChris was so helpful, kind and knowledgeable. He made this rental VERY easy and smooth. I will return for sure because of Chris.
HARRIET AChris Shell does an excellent job. He is Professional, friendly, and helpful. He also listens, and is quick to respond to questions. People make the Company!
THOMAS D | Overall ExperienceAll good thanks
HANI TChris was outstanding services
JASON D | Overall ExperienceTruck broke down
MADELINE RFriendly staff
Sara WCharged card $15.73 After I was gone
GARY CVery easy return. The gentleman at the front desk was very nice.
NANCY EA couple more employees would have made things happen a little quicker. Other than that, Chris “The manager “ was cool
CHRISTOPHER GAll went well!
CHRISTOPHER RThe steering and front suspension if the truck I rented was worn out and dangerous. I had to constantly fight the wheel at speeds above 50 mph to keep the truck in the road. The gas cap was broken so I had to go to the location for advice before refueling which added to the mileage charge. The employees were friendly and helpful but the equipment is worn out dangerous junk. I would recommend to a friend but would advise to be careful.
Gregory HGreat experience and great rates.
Adrienne C | Overall ExperienceBoth Customer Service Representative that I encountered was absolutely amazing at their jobs. I am older and not tech savvy both were helpful.
KIMBERLY SThe cellular service is not strong enough to return truck with the app. If there would not have been an agent working, I could not have returned the truck. Or, there is something wrong with app.
T CThey were excellent
BRANDON BNot a thing!!!
John MCustomer Service was great,
SIRETTA WGreat customer service everything was great
Charles TStaff went above and beyond to be helpful, facilitative.
Janice M | Overall ExperienceJasmine at the Vestavia store was awesome! I’d hire her at my company.
RYAN HConstant great care & service!
DAVID BEverything was wonderful. Great experience.
JEMEKA BI was very happy with my experience
Stephanie PChris and Marcus has awesome customer service very friendly
Tonya Dchris was great to work with you and especially helpful
JAMES W | Overall ExperienceGreat staff
James T | Overall ExperienceChris had great customer service. He went above and behind to help with my moving process👍🏾
Elixis SEverything was great. Customer service was excellent. The guy was very professional and friendly.
DEANTHONY SEasy return
Stephen LChris, is the kind of person/employee you might want to utilize more in your company, ie: I rented a space leaving on a 6 mos. trip out west, trip ended after 4-5 mos., while loading van, he spoke, while working in area, and upon letting him know I didn’t need space anymore,and conversation, he remembered my trip and my destination.
ed s | Overall ExperienceThe staff at the facility were very helpful and accommodating.
Medhat A | Overall ExperienceContinues to be well above expectations.
David BNothing he was amazing and friendly I wouldn't change a thing 💛
Tyiesha sDrew and Chris were great!!
Lawrence BThe guy that took care of us at the desk was awesome!
Kim DChris was awesome! Excellent customer service!
Tiffany L | First ImpressionsChris was extremely professional and efficient, easily talking with customers while waiting on computer or printer... not wanting anyone to wait long. Kudos! Excellent job!
Glenda BThe final cost was shocking! I brought back in less time than I rented it for and with more gas in it than when I picked it up. Original price was $81. Final price was $135!
Bill CThe guy that was working gave great customer service! Everything was good. Thanks!
WILLIAM LEverything was Good !
JeVonda KTruck was well maintained and worked properly.
EDDIE GUsing UHaul was a very positive experience. From the reservation personnel to the customer service representative at the location everyone was very helpful and professional.
Sandra HU-Haul has perfected the in-and-out process for its customers. I love the online reservation system and the ability for early, online check in. It is easy and convenient for customers who are on a tight schedule. I have always had a good experience with U-Haul.
Jeff HThe truck was clean except for the inside of the truck bed - it had debris which I removed so I would not be charged for something that I did not do and was there when I picked up in the truck.
Tammie FGreat employee help
Mary MI ordered a 20" truck and they gave me a 26' truck. When I called as I did not want to drive the larger truck, customer service indicated there was a 20' truck 30 miles away at another location and I could drive there if I wanted. Not sure why I reserved the truck 3 weeks in advance if they were not going to provide the truck I ordered.
Jon OInterior of truck wasn't very clean. The floorboard and console was dirty from previous renter. Other than that, the truck ran and performed great.
Phillip MDrew is extremely professional and such a blessing! U-Haul should definitely consider him a great asset!
JOSEPHINE T | Overall ExperiencePick up and drop off was very easy!!
Stacey WThe van was great! My only issue was the 24/7 service on the app. I had originally entered all my info before getting there, but then I had to enter it all over again for some reason. So it took a while before I could actually drive the vehicle. Then, when bringing it back, the app was glitching so it took a min before I could complete the return of the vehicle.
natalie dAlways a great experience. Things go smoothly. Friendly folks!
David BGreat staff when I arrived to get the truck as well as dropping it off. Would recommend 100% this location and the staff.
Erika WCustomer service was super friendly & helpful! I will definitely return to this specific location for the reason! After a long day of moving, friendly & helpful service is much appreciated!!!
Denise PUnderstaffed. You need more than one employee at this location. Very kind young lady but you need to have at least two people.
Paige GCustomer service was the absolute best. Would definitely use this location again on future moves.
Yolanda GAppreciated the ease of the drop off. Called about getting my receipt via email as it did not come for several hours, but the matter was quickly resolved. Easily found location. Wish I had known there was storage available there before booking it elsewhere.
Alfred YVery professional, helpful and friendly.
Ginger J | First ImpressionsI am very satisfied with my storage experience at the Vestavia Hills, AL location. Chris and Drew were a pleasure to work with always kind and helpful. Wii definitely use U-Haul in the future if the need arises.
Brenda Y | Overall ExperienceGreat
LaTretta W | First ImpressionsThe people there are excellent !!!!!
Deryl C | First ImpressionsAlways find staff helpful when I have a concern or question.
RICHARD M | Overall ExperienceChris went out his way to make my storage rental smooth and painless. I would highly recommend this location to everyone.
JEFFERY G | Overall ExperienceI don’t recall his name at the moment but he went beyond helpful to get what I needed. It was also a quick process. Returning the truck was also done and didn’t have to wait for receipt.
DORIS C | First ImpressionsThis was the best U-Haul rental service we had ever had. Thanks so much for making me and my wife feel safe. Great Job Chris.
ROSA F | Overall ExperienceHave rented at this particular location before and that's why I came back when I needed storage. I have always found staff to be friendly, courteous and willing to assist me with information and answers when I had questions.
Richard M | Overall ExperienceNot enough moving carts available. That’s my only complaint.
Samuel F | Overall ExperienceManager is supper nice and helpful all the time thanks again !!
Shannon N | Online Move InChris and the rest of the team were extremely professional and helpful for all of my storage needs.
The O | Overall ExperienceThere was a water leak into the unit.
tracy a | Overall ExperienceEverything was great, except your pricing. It is too expensive….
Juanita T | Online Move InFrom the minute we reserved the storage due to a death in the family… the office staff was super kind and helpful, showing us all available units, etc.
Marty T | Overall ExperienceChris was friendly and very accommodating from check in to completion. I selected one unit but upon moving in I realized it wasn’t large enough. Chris was patient the whole time and didn’t hesitate to make sure I found a bigger unit. Thanks!
Stacy W | First ImpressionsEveryone who works in the office is incredibly kind and helpful! There are many times that Chris and Sabrina went above and beyond for me.
Cordette C | Overall ExperienceMy only complaint is the rate kept going up and up and up. Three increases from when I signed on is a little ridiculous personally but I get it. Also, why in the world would you require to swipe out of the secure area. Swipe to enter I totally understand and thought that was great but swipe to leave is insane. Just inconvenient to get out of your vehicle to swipe out when it should just raise. Just my opinion. Thanks!
matthew w | Overall ExperienceEasy access; felt comfortable.
Michele S | Overall ExperienceChris Shell did a great job. He gave all the help I needed and answered every question I asked. Great attitude.
Wesley G | First ImpressionsGood experience
Kelvin T | First ImpressionsThis U-Haul location made things really great for me. I easily got a truck, inside storage unit, and all the staff were really helpful. Chris was very helpful! 10/10 recommend
SOLOMON N | Overall ExperienceChris, the store mgr. was friendly and extremely helpful.
Douglas C | Overall ExperienceThe gate was not working and the guy was very bullish, nasty, aggressive. He snapped on me and told me if I needed his name he would tell me so if I needed to report him, he had the entry of the gate blocked, instead of helping me, he walked upon my car like ge was going to approach me, he was very angry. It didn't get any better when I went in to close the account, the guy and female was nasty as well
MICHELE C | Overall ExperienceChris was excellent. If I ever need to rent a storage unit. Again I will call Chris.
FREDERICK T | Overall ExperienceThe two ladies at the desk were very friendly and helpful. Very pleasant experience because of the excellent customer service skills of the two staff members.
TIMOTHY W | First ImpressionsContinue billing me, months after I closed out my account.
LEONA M | Overall ExperienceI discussed move our date with the gentleman in the office by the name of Chris and also an older lady as well it was July 1st when I moved out I told them a month in advance that I was moving out so that was June the 1st and again I moved out July the 1st, you all need to fixs your dates.
Angelia W | Overall ExperienceThe facility, layout and services were all good. However, the storage prices are higher than at other locations. The hallway where my storage unit was located was partially dark because a couple of the hallway lights were out; so, I had to use my cell phone flashlight inside the unit to see and place items. The facility offers two on-site moving carts, but only one was a useful flat cart while the other cart had permanent bars that wrapped around the top of the cart--making it useless since the bars prevented any item stacking. The move-in process took longer because we could only use the one flat cart for unloading.
Masi K | First ImpressionsWhen moving in the staff that was insight was extremely rude, used foul language.. then threatens that I would be trespassing. The manager however, was great
Brennan W | Overall Experience