Customer Reviews for U-Haul Moving & Storage of Vestavia Hill

2241 reviews

1420 Montgomery Hwy   Vestavia Hills, AL 35216
(Across the street from Vestavia Bowl)

(205) 978-7587

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(205) 978-7587

1420 Montgomery Hwy
Vestavia Hills, AL 35216
(Across the street from Vestavia Bowl)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Excellent customer service.

Clarence C. 
Rating:
5.0

Customer did not leave a comment.

Herman M. 
Rating:
5.0

Great service

JOSH G. 
Rating:
4.0

Customer did not leave a comment.

elizabeth p.  |  Online Move In 
Rating:
5.0

Rented storage unit since 2014 - excellent service along with clean facility and well maintained. Owner, Sabrena, was extremely easy to work with and very pleasant and friendly. Excellent experience using this facility.

BEATRICE W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marsha H. 
Rating:
5.0

Sabrina was fantastic.

Ralph M. 
Rating:
5.0

My experience was excited. The employees were friendly and walked me through everything I needed.

STEPHANIE H. 
Rating:
5.0

Had great customer service!!

BRYAN S. 
Rating:
5.0

Fix the app

HERMAN M. 
Rating:
4.0

Making the process of uploading photos to point out scratches etc more simple

DOZIER S. 
Rating:
4.0

Sabrina and Keisha were very helpful. Check out process was very quick and easy

CLARENCE C. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

The lady that helped me was friendly, and thorough. Much quicker than I thought it would be. Over all a good experience.

DAVID A. 
Rating:
5.0

She is just the Best!!

ROBERT E. 
Rating:
5.0

Customer did not leave a comment.

Darrell N.  |  First Impressions 
Rating:
4.0

Tricky road location but great otherwise.

ANDREW P. 
Rating:
5.0

Everyone I talked to were very helpful .

Walker S. 
Rating:
5.0

Customer did not leave a comment.

ISAAC M. 
Rating:
5.0

Great Service all around !

Resharlon M.  |  First Impressions 
Rating:
5.0

Sabrena , you are the best. Thanks for taking your time to show me around on Saturday. Also, thanks for asking Jerome to return truck, it was a life saver. See you all soon Bob Eibling

robert e.  |  First Impressions 
Rating:
5.0

Office hours and access hours should be a couple hours longer, but other than that this was always a wonderful place to do business. We had a storage unit for over 10 years and would return if we needed it again.

CHRISTINE Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTAUREAN R. 
Rating:
5.0

Customer did not leave a comment.

Matthew S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrea G. 
Rating:
5.0

Customer did not leave a comment.

SHAUNTIA D. 
Rating:
4.0

The van had some damage on the rear doors and was a little dirty when we picked it up. For a moving van this was fine - standards not as high as if it was a rental car. Online pickup outside of business hours went very smooth.

John A. 
Rating:
3.0

Customer did not leave a comment.

KARLY C. 
Rating:
4.0

Nothing that I can think of. Our experience was great.

Charodd R. 
Rating:
5.0

Customer did not leave a comment.

Patricia G. 
Rating:
5.0

I have been a customer at this location since 2004 and am only moving out because of a change in my job responsibilities. I have had a very good experience keeping work materials here.

Kevin G.  |  Overall Experience 
Rating:
5.0

Nothing here. On Thursday 4-22-21 I reserved (via phone) a 10' box trailer at the 216 gas station (mccalla al.) When I went on Friday morning I was told that it had been broken down for a week. I asked if I could rent one of the others. The attendant kept asking if I would bring it back. He then played in the computer and said they were all rented. I went back that afternoon to reserve one for Monday. He would not let me. All of the trucks were still in the lot. None of the trucks he said were reserved for the day were gone. We went back and forth about it and finally I asked if he was a liar or if he was stupid. I don't know why he did not want to work with me. I reserved a truck from the Vestavia store on hwy 31 and the service was perfect!

JOSHUA H. 
Rating:
5.0

Customer did not leave a comment.

Garrett B. 
Rating:
4.0

The truck was cleaned but it seemed to have a lack of trucks bc I had to push my reservation back. Also the truck did not drive well. It most likely needs to be serviced.

BRITTANY N. 
Rating:
1.0

Customer did not leave a comment.

Karl K. 
Rating:
5.0

Excellent and Professional, friendly staff

CELESTE R. 
Rating:
3.0

One employee of very rude and the other was very helpful

Steven W. 
Rating:
5.0

I had a great experience and the attendant was awesome 👌

Vincent M. 
Rating:
3.0

Customer did not leave a comment.

Laila M. 
Rating:
5.0

The folks at this location are who you want to rent from! They are all super friendly, helpful and appreciate your business.

Chaiya S. 
Rating:
5.0

Customer did not leave a comment.

COREY W. 
Rating:
5.0

The staff I interacted with were so incredibly kind and helpful. I believe one of the staff members were training, and they were so great. It was a wonderful experience.

ALLIE H. 
Rating:
5.0

My go-to Uhaul! Love this location. ❤️

JULIE M. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Very easy with great vans. Will definitely rent again

ZACHARY D. 
Rating:
5.0

Great experience overall. Friendly helpful staff!

FRAZIER C. 
Rating:
5.0

Customer did not leave a comment.

RICHELLE J. 
Rating:
5.0

Customer did not leave a comment.

Nancy P. 
Rating:
5.0

The location and service was great. My experience making reservations to pick up at that location was not a good experience. I was compensated for the error and so appreciate that and it was corrected in a timely manner and again I appreciate that.

Linda C. 
Rating:
5.0

Very professional operation. Will be back.

Fred R. 
Rating:
5.0

Keep doing

Siwen C. 
Rating:
5.0

Customer did not leave a comment.

Brian J. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL B. 
Rating:
5.0

Staff(Sabrena) was very nice/friendly and helpful, place is very cleaned and maintained well...

Robert B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alan K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RHONDA D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Loved the owner. Good sense of humor.

Robert B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Location convenient to my apt. Ms. Deming and staff were professional. The free one month rental fit my needs. Thanks.

Teresa C.  |  Overall Experience 
Rating:
5.0

Employees I've encountered have always been friendly, patient with my needs and professional. Retail space well appointed with easy access to merchandise. Renting process fast and efficient.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

JULIE M. 
Rating:
5.0

The staff here is always a pleasure to deal with. They are kind and helpful each time I visit this location.

Mildred W. 
Rating:
5.0

Customer did not leave a comment.

Karyn K. 
Rating:
5.0

Customer did not leave a comment.

Kevin F. 
Rating:
5.0

Sabrina is very professional and helpful and the facility is spotless!

Dayna O.  |  First Impressions 
Rating:
5.0

Sabena was professional and friendly. She took me to my locker and answered all questionsl.

Teresa C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Misty C. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M.  |  Overall Experience 
Rating:
5.0

Darius and keshia were awesome and answered all my questions and made sure my family and I got the truck we needed to move.

Brittany M. 
Rating:
5.0

Customer did not leave a comment.

Jessica A. 
Rating:
5.0

Customer did not leave a comment.

BRYAN S. 
Rating:
5.0

Customer did not leave a comment.

Karen C. 
Rating:
5.0

Best service ever!

Steve C. 
Rating:
5.0

Customer did not leave a comment.

JOSIE G. 
Rating:
5.0

Customer did not leave a comment.

Steve J.  |  First Impressions 
Rating:
5.0

Thank you to the lady that worked the morning of 1/1/2021 at the location 1420 Montgomery Hwy. Vestavia, Alabama she assisted my mom in getting this facility for me because the other Vestavia location was not open when it should have been. Even though things went rough that day that sales rep was a life saver and made it better.

charles w.  |  First Impressions 
Rating:
5.0

Sabrina was a great help.

Cary D. 
Rating:
5.0

Customer did not leave a comment.

BUNNY L. 
Rating:
3.0

Customer did not leave a comment.

Odunayo B. 
Rating:
2.0

Customer did not leave a comment.

Victoria M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMI LYNNE H. 
Rating:
3.0

Customer did not leave a comment.

Ashley M. 
Rating:
5.0

Truck info screen showed oil change due soon. There was nowhere to relate this during check-in. Thanks!

SAMUEL J. 
Rating:
5.0

I had various wine storage lockers at the same location for 15 years. Staff has always been professional and accommodated my wine storage needs. I will not hesitate to recommend Uhaul.

JIM N.  |  Overall Experience 
Rating:
5.0

awesome staff!

carla B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wilbert B. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deeric C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLEEN M. 
Rating:
5.0

She was very nice ask how am doing holding an conversation with me and not just trying to get your money and get you out the door I felt great

Rebecca L.  |  First Impressions 
Rating:
5.0

The representative working at the desk was amazing, I love her to death! She deserves a raise

Joseph L. 
Rating:
3.0

I would only recommend the vestavia hills location because of the guy that was working there. He was extremely focus on the customer & made my extremely bad experience with uhaul variable. He's the best. The Pelham location ,Jeremiah did seem to care about the customers future business. I will not return because of the way I was treated by him

NOAH A.  |  First Impressions 
Rating:
5.0

There were only 5 blankets in the supply bag on the truck (not 6, so I hope I do not get charged). The after hours return process is flawed..website and app said it had no record of my reservation (even though I used the app to make the reservation!)

Walter C. 
Rating:
5.0

Customer did not leave a comment.

Mark B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

LaTanya C. 
Rating:
5.0

Customer did not leave a comment.

Don M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bill L. 
Rating:
5.0

Great place with great people. Going to miss it.

ROBIN C.  |  Overall Experience 
Rating:
5.0

My experience was great. Manager was super. Will use again in several months.

William W. 
Rating:
5.0

The associate that helped me was exceptional.

Lezabriel B. 
Rating:
4.0

Be sure the customer knows the time they have to turn the truck in before they are charged for another day.

Tom N. 
Rating:
5.0

Easy

Mary S. 
Rating:
5.0

Customer did not leave a comment.

Darrius C. 
Rating:
5.0

Customer did not leave a comment.

Douglas H. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Don M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
5.0

A little pricey but the customer service was worth it!

Laquanda C. 
Rating:
5.0

They were very nice and and went above and beyond to help my family get done what we had to do and I really appreciate the young lady that waited on us

Keith F. 
Rating:
5.0

Followed COVID guidelines to a tee.

Fred R. 
Rating:
5.0

Nothing

Fadarrius H. 
Rating:
5.0

Customer service was friendly and knowledgeable.

David W. 
Rating:
4.0

Customer did not leave a comment.

ALEJANDRO G. 
Rating:
5.0

Customer did not leave a comment.

Ron-Nika J. 
Rating:
5.0

The cargo van worked out great. We had made a last minute decision to rent a van. Within a couple of hours, we were using it in the move. Thanks!

Donald S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN A. 
Rating:
5.0

Excellent facility and Sabrena is so friendly and helpful!

Jill B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca S. 
Rating:
5.0

Counter Staff at this location greeted me promptly and courteously. We used the rental and returned easily, and they were fantastic to work with. I recommend this location

Austin M. 
Rating:
5.0

Customer did not leave a comment.

Christopher F. 
Rating:
4.0

Customer did not leave a comment.

Dwight W. 
Rating:
5.0

The asst manager was great. Also had a opportunity to talk to manager over the phone she was polite and very helpful.

John M. 
Rating:
5.0

N/a

Stephanie H. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Sabrina always great she’s very professional!

Hector P.  |  Overall Experience 
Rating:
5.0

we have used this location to store daughter dorm contents 3 summers in a row; it has been excellent every time; 1st 2 yrs were best because we had ground floor unit near entrance/exit/ofc & not too far buried in bldg; don't like having to go up elevators & down many halls & turns, but know it depends on what is available; mgr Sabrena Deming is tops

Lucy L.  |  Overall Experience 
Rating:
5.0

staff was extremely helpful and friendly Having dollies available near the elevator was fantastic

clay r.  |  Overall Experience 
Rating:
5.0

Fantastic staff!!! They went above and beyond to make the entire process easy. Highly recommend this location. You are treated like family.

Thomas S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rich t.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BUELL C.  |  Overall Experience 
Rating:
5.0

Dehreon Lewis did an amazing job helping me find the perfect sized storage for my moving needs . He was professional and answered all of my questions.

Emily P.  |  First Impressions 
Rating:
5.0

I thought the facility was in excellent condition. The manager that assisted me with the rental process and then ending the agreement was extremely helpful and very friendly. She made the process very easy and convenient.

Stephen C.  |  Overall Experience 
Rating:
4.0

The only thing that I didn't like is that the price kept going up. It got just too expensive .

GEORGE F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan H.  |  Overall Experience 
Rating:
5.0

Thanks for everything. The service was more than expected.

Felicia A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff W.  |  Overall Experience 
Rating:
5.0

Sabrena and her staff are super nice and helpful! She was so accommodating even when there was a mistake on my account. It was corrected on the spot. Can’t beat her fantastic service!

Kathryn G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Service M.  |  Overall Experience 
Rating:
5.0

I would like to give a BIG shout out to Darrius Artis at this location. From the 1st day that I moved into the unit, until the last day, he has been a Superstar Represenattive of the U-Haul Company Brand. He assisted my family with every aspeect of our storage and rental needs. Yesterady when we arrived to pick up our truck, we were informed by the CSR on the phone that the keys were not dropped off and thus we had to wait for 2 hrs or see if another location had a similar truck. I saw Darrius in the store and asked for help. We explained the situation and he advised he attempted to reach us the prior day due to a system glich. Since the store was n't open yet and we had Glorified Movers coming in 20 minutes, he immediatley assisted us. We received our truck 15 minutes before the movers arrived. If you are looking for a good place with great service, go to this location and ask for Darrius, you will not be dissapointed. Thank you Darrius. Stay Safe and keep up the Great Work Sir.

Marcel F.  |  Overall Experience 
Rating:
5.0

Outstanding service from Sabrena. I especially appreciate her safe health practices. Thank you, Sabrena.

LYNNE W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ERNEST H.  |  Overall Experience 
Rating:
5.0

staff was very helpful with several questions and explaining options to me. The personnel called me by name when I walked in the second (and third) times. Great customer service

clay r.  |  First Impressions 
Rating:
4.0

Great experience ! Thank you so much ... if I have to store my belonging again this Is definitely the UHAUL I’m going to !

KALAH R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barry B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bob C.  |  First Impressions 
Rating:
5.0

Wow!!!

james m.  |  Overall Experience 
Rating:
5.0

Mgr. Sabrina was the “Best”! Very knowledgeable, helpful, and personable.

Eric C.  |  Overall Experience 
Rating:
4.0

Considerate and knowledgeable

ROBERT M.  |  First Impressions 
Rating:
5.0

Sabrena and her team made our experience above and beyond expectation. I’ve moved often with work and Sabrena’s team has been the best I’ve experienced in the country! Well done!

Kevin R.  |  Overall Experience 
Rating:
5.0

The associate was very kind and courteous. I had to deal with two different locations for this move. I was grateful for the experience because Nephi was a delight

alexandra d.  |  First Impressions 
Rating:
5.0

no comment

JANET C.  |  Overall Experience 
Rating:
5.0

The manager and support staff were terrific...the facilities were clean, "inviting", and in excellent condition!

John M.  |  First Impressions 
Rating:
5.0

Sabre a was excellent! Very personable, knowledgeable and attentive.

Eric C.  |  First Impressions 
Rating:
5.0

I had a great experience. Sebrena was extremely helpful.

Antionette E.  |  Overall Experience 
Rating:
5.0

In my seven years of renting this unit, Sabrina has by far been the most visible, pleasant, and even caring manager I have met at this facility! If I ever need one again, if she's here I'll be back!

JAMES H.  |  Overall Experience 
Rating:
5.0

thank you for being a great place to store college student dorm stuff 2 summers in a row; B117 has been great for us

Lucy L.  |  Overall Experience 
Rating:
4.0

Served all my needs well

CHRISTOPHER P.  |  Overall Experience 
Rating:
5.0

Sebrena made the process easy and gave me a quick ride to my new space. Thanks so much

Alabama Association N.  |  First Impressions 
Rating:
5.0

Sabrina is the best CSR ever!

Marly H.  |  First Impressions 
Rating:
5.0

The only issue I had was with an employee when I first moved in the storage room. She made an error and then was quite rude about it. Luckily Sabrina fixed the issue.

Catherine T.  |  Overall Experience 
Rating:
5.0

Good experience. Helpful staff.

Mary M.  |  Overall Experience 
Rating:
5.0

Thank you!

CHRISTI G.  |  Overall Experience 
Rating:
1.0

No sincerity and worker didn't know how to take the car off the tow dolly, thank God my moving guy knew how to! No communication and everything went wrong with u-haul from the start in Huntsville to B

Shery B.  |  First Impressions 
Rating:
5.0

The young man in the store Sunday afternoon was helpful and pleasant to work with. He is an asset to your company.

CATHY D.  |  First Impressions 
Rating:
5.0

Used this facility to store work related materials / equipment for just over nine years. Could not be more pleased w/ the courtesy and cooperation of the staff members during my use of the facility.

PINPOINT I.  |  Overall Experience 
Rating:
5.0

Convenient location

Bart C.  |  Overall Experience 
Rating:
5.0

Staff was super friendly and helpful.

Jerrie H.  |  Overall Experience 
Rating:
5.0

These people on both ends were very helpful and made my move a success!! In Vestavia Hills they were so helpful and kind. In Elmore also! Thanks for the wonderful experience!!!!

Natasha S.  |  First Impressions 
Rating:
5.0

I appreciate you for staying over pass your shift to help me check in to a storage container. Very nice lady thank you!

Bernard W.  |  First Impressions 
Rating:
4.0

Clean facility

Charles H.  |  Overall Experience 
Rating:
5.0

These folks are amazing1 I had an urgent need and they jumped through hoops to help.

EDWIN B.  |  First Impressions 
Rating:
5.0

Our experience with this facility was very pleasant. From truck rental to unit rental, the staff was very helpful and professional. The unit was well maintained, secure and access was convenient.

shanda o.  |  Overall Experience 
Rating:
5.0

Professional Service during 3 Year Rental, Appreciate Help & Everything

JAMES C.  |  Overall Experience 
Rating:
4.0

.

JAMES A.  |  Overall Experience 
Rating:
5.0

Great experience. Friendly and very helpful

Bobby Ward F.  |  Overall Experience 
Rating:
5.0

0

Grant N.  |  Overall Experience 
Rating:
4.0

N/a

JASON B.  |  Overall Experience 
Rating:
5.0

The manager.. I believe her name is Sabrina was always so helpful, kind and knowledgeable. Thank you

Ashleigh K.  |  Overall Experience 
Rating:
4.0

J

lois h.  |  Overall Experience 
Rating:
5.0

I Love that place. It's convenient, well kept, the staff is great .

KENNETH R.  |  Overall Experience 
Rating:
5.0

Unit was clean, ready and as described. Access was easy and dollies were available. Manger and staff were very helpful.

Bill K.  |  Reservation 
Rating:
5.0

the staff made every effort to accommodate

Robert R.  |  Overall Experience 
Rating:
5.0

The manager was very professional and helpful! One of the best UHAUL facilities I have ever dealt with. Top Notch Operation!!!

Rita T.  |  Overall Experience 
Rating:
5.0

Easy check-in, very friendly and helpful staff!

Chase N.  |  Reservation 
Rating:
3.0

The elevator malfunctioned and we got stuck in it several times during our move in. Not a good thing for my husband, who has claustrophobia. Other than that, everything was clean and well maintained

Tanya O.  |  Reservation 
No reviews have been submitted for this location.

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