Customer Reviews for U-Haul Moving & Storage of Vestavia Hill

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Vestavia Hill

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Charles W. on

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These fuckers clearly don't even read their reviews as they've been sending surveys to the wrong email address for over a decade now. STOP SPAMMIMG ME YOU USELESS, INCOMPETENT MORONS.

Kevin M. on

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Fran F. on

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Very friendly and helpful staff!

Nicole T. on

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Staff was helpful, friendly, and professional

Susan D. on

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Smooth experience and good service. Newer, clean van was a plus.

Eric P. on

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Used over night drop off cuz no one would take it and everyone closed when I finally dropped it off. Will use penske

Epiphany S. on

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Wyatt P. B. on

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Besther D. on

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Cory B. on

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The young lady who was working the front was polite friendly and knowledgeable. She was very helpful and very fast in solving our moving needs. And the manager deborah i think her name was. Is ALWAYS amazing. As a general manager id definitly be happy if they worked for my company. They are the embodiment of great customer service. I will be using this location for all my moving needs

Antionette E. on

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I had a great experience. Sebrena was extremely helpful.

James B. on

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Extremely helpful and friendly staff. Made me feel like I have a friend in the truck rental business. I will use these folks for all my truck rental and moving needs going forward.

Maria O. on

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JAMES H. on

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In my seven years of renting this unit, Sabrina has by far been the most visible, pleasant, and even caring manager I have met at this facility! If I ever need one again, if she's here I'll be back!

Tammy B. on

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The driver side visor was hanging unattached. Truck was dirty and seemed like the shocks were shot and it did not have a ramp to get in to the back. Attendant tried to charge 30 extra dollars for bringing back at 5 O’clock and then said we didn’t have to pay

Vincent B. on

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Professional service

Robert C. on

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Rental van smelled like someone had smoked in it. This is not pleasant for non-smokers.

Lucy L. on

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thank you for being a great place to store college student dorm stuff 2 summers in a row; B117 has been great for us

Reginald D. McDa L. on

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The employee assisting on the pick up was outstanding and provided great customer service.

Amy A. on

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Amanda D. on

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Teara M. on

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I had to wait in line a hour to get my truck. Safe move protection was added without my consent. Roaches in truck. Overall HORRIBLE experience

Timothy B. on

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Very upset with drop off location. When I booked I put my destination zip code in and no drop off location was specified. At pick up I was told to call an 800# for the drop location. When I got ready to return the trailer I was told the closest was a 40 min drive from the zip I entered when making the reservation. When i said this was unacceptable I was told there was nothing that could be done. I rent 4 to 5 Uhauls a year and if they weren’t the only option I would not rent again. At the least I should be given a discount for the extra 60 miles I had to drive to drop the trailer.

James G. on

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CHARMAINE J. on

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Victor K. on

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William N. on

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Aku R. on

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Moe M. on

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Nothing the cab of Uhaul leaked when it rained on the console and steering wheel

Garry J. on

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Get some staff that know how to run the business and provide better customer service. Worst experience I’ve ever had at a UHaul. I was there for over an hour and a half. There were other folks there as well that were very disappointed and left upset as well.

Francis K. on

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Madison T. on

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The woman working was quite rude. She was driving away/leaving for the day when we came back to return the truck. I had parked the truck in an empty spot at the front of the building in the area with a sign signaling that those spots were designated for returned rentals. She stopped her car and told me I had to move the truck to a spot where they have some trucks and vans staged for advertisement. This would involve parallel parking the vehicle in a tight space between two other rental vehicles. I told her I wasn’t comfortable doing so, but she insisted it had to be parked in the parallel spot, told me to drop the key in the orange box and she then drove off. I felt like she was having me do her job for her in parking the truck in this spot. I’d really prefer leaving the vehicle staging to someone who works there and is used to driving large vehicles because I would have been liable for any damages.

Linda S. on

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Sebrena the office assistant was great. Very friendly, made my transaction very smooth. She needs a raise.

Caroline S. on

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Paula P. on

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CHRISTOPHER P. on

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Served all my needs well

Alabama Association N. on

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Sebrena made the process easy and gave me a quick ride to my new space. Thanks so much

Marly H. on

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Sabrina is the best CSR ever!

Catherine T. on

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The only issue I had was with an employee when I first moved in the storage room. She made an error and then was quite rude about it. Luckily Sabrina fixed the issue.

Mary M. on

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Good experience. Helpful staff.

CHRISTI G. on

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Thank you!

Shery B. on

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No sincerity and worker didn't know how to take the car off the tow dolly, thank God my moving guy knew how to! No communication and everything went wrong with u-haul from the start in Huntsville to B

CATHY D. on

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The young man in the store Sunday afternoon was helpful and pleasant to work with. He is an asset to your company.

PINPOINT I. on

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Used this facility to store work related materials / equipment for just over nine years. Could not be more pleased w/ the courtesy and cooperation of the staff members during my use of the facility.

Bart C. on

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Convenient location

Jerrie H. on

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Staff was super friendly and helpful.

Natasha S. on

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These people on both ends were very helpful and made my move a success!! In Vestavia Hills they were so helpful and kind. In Elmore also! Thanks for the wonderful experience!!!!

Bernard W. on

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I appreciate you for staying over pass your shift to help me check in to a storage container. Very nice lady thank you!

Charles H. on

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Clean facility

EDWIN B. on

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These folks are amazing1 I had an urgent need and they jumped through hoops to help.

shanda o. on

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Our experience with this facility was very pleasant. From truck rental to unit rental, the staff was very helpful and professional. The unit was well maintained, secure and access was convenient.

JAMES C. on

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Professional Service during 3 Year Rental, Appreciate Help & Everything

JAMES A. on

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Bobby Ward F. on

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Great experience. Friendly and very helpful

Grant N. on

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JASON B. on

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Ashleigh K. on

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The manager.. I believe her name is Sabrina was always so helpful, kind and knowledgeable. Thank you

lois h. on

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KENNETH R. on

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I Love that place. It's convenient, well kept, the staff is great .

Bill K. on

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Unit was clean, ready and as described. Access was easy and dollies were available. Manger and staff were very helpful.

Robert R. on

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the staff made every effort to accommodate

Rita T. on

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The manager was very professional and helpful! One of the best UHAUL facilities I have ever dealt with. Top Notch Operation!!!

Chase N. on

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Easy check-in, very friendly and helpful staff!

JO ANN M. on

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Thank you for your kindness.

Chadwick W. on

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Na

Michael M. on

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Very helpful staff!

Michael M. on

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Very nice and accommodating

Mia M. on

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Really good experience Great staff

Barbara Y. on

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Thank you. Excellent experience with u haul.

SALLY M. on

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We had a storage locker here for several years and the service was excellent and the staff was very helpful.

Eudalia L. on

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thank you

Michael M. on

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Sabrina was excellent!

GEORGE R. on

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The ceiling in my unit is falling in and water had leaked into the unit damaging some of my stored property causing mold and mildew on furniture and boxes. I reported this to management but have not h

Tanya O. on

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The elevator malfunctioned and we got stuck in it several times during our move in. Not a good thing for my husband, who has claustrophobia. Other than that, everything was clean and well maintained

JOHN M. on

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Great experience with UHAUL! The staff extra helpful and kind.

Rick J. on

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We had a very bad truck rental experience- no manager has ever returned our call. We are anti Uhaul and will be for some time!!!!

Tonja B. on

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Sabrina was a pleasure to work with and very accommodating of my needs. This U-Haul location will always be my go to! Great customer service! Sabrina gets 10 stars from me. Tonja A. Brooks

DONEL P. on

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Price too high. For what I paid should have 24/7 access to my property. Also Uhaul is too eager with price increases. Many times the gate was inoperable. If you don't like price move out!

Rick J. on

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It is interesting that there are 2 Uhaul’s on the same road - less than a mile apart but each offers a completely different experience.

Deacquelyn J. on

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Wonderful service!

TED S. on

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Great experience. Helpful and friendly staff. Just what we needed for our old records storage.

JON W. on

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I'm 72 years old and this was the most physical move, but the help was great

Celetha T. on

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I really appreciate the professionalism of the staff. They were very polite and understanding with me. I like the way they will work with you to keep your possessions if you are having trouble paying.

WILLIAM B. on

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The faculty was wonderful and the staff was very accommodating.