Customer Reviews for U-Haul Moving & Storage of Vestavia Hill

2,930 reviews

1420 Montgomery Hwy   Vestavia Hills, AL 35216
(Across the street from Vestavia Bowl)

(205) 978-7587

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(205) 978-7587

1420 Montgomery Hwy
Vestavia Hills, AL 35216
(Across the street from Vestavia Bowl)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Kudos to DREW at the Vestavia hills UHaul! He was so helpful and courteous ! I wish all UHaul employees had his attitude and smile!!

WILLIAM H 
Rating:
5.0

Customer did not leave a comment.

CHASE F 
Rating:
4.0

Customer did not leave a comment.

RICHARD F  |  Overall Experience 
Rating:
5.0

Nothing every thing was wonderful

Henry L 
Rating:
5.0

Customer did not leave a comment.

JACQUAI E 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C 
Rating:
4.0

I meant to cancel my coverage at the counter and she failed to do that for me, so I just paid 15 extra bucks. Plus, because of fuel gauge did not work properly at the gas station, I overfilled gas. According to my mileage, 1~2 gallons would be enough, but I needed to fill the tank with 4 gallons. Is there anyway to get compensation for this? (I'm not blaming the employee at the branch as I decided to pay it at the end. But after I paid extra for gas, I felt like I paid to much for this rent. That's all.)

JUHYUN A 
Rating:
4.0

Customer did not leave a comment.

MICHAEL C 
Rating:
5.0

NA

LASHANDRA C 
Rating:
4.0

Retuned after hrs

Belinda T 
Rating:
5.0

Customer did not leave a comment.

dolores m 
Rating:
5.0

Customer did not leave a comment.

EMILEE W 
Rating:
4.0

Customer did not leave a comment.

DWIGHT S 
Rating:
5.0

Customer did not leave a comment.

JOSE T 
Rating:
5.0

Chris was so helpful, kind and knowledgeable. He made this rental VERY easy and smooth. I will return for sure because of Chris.

HARRIET A 
Rating:
5.0

Chris Shell does an excellent job. He is Professional, friendly, and helpful. He also listens, and is quick to respond to questions. People make the Company!

THOMAS D  |  Overall Experience 
Rating:
5.0

All good thanks

HANI T 
Rating:
2.0

Customer did not leave a comment.

HUNISH B 
Rating:
5.0

Customer did not leave a comment.

Debbie R 
Rating:
5.0

Chris was outstanding services

JASON D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROY V 
Rating:
5.0

Customer did not leave a comment.

Cheryl M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID B 
Rating:
5.0

Customer did not leave a comment.

KWANA J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OSCAR F 
Rating:
4.0

Truck broke down

MADELINE R 
Rating:
5.0

Customer did not leave a comment.

WINSTON M 
Rating:
5.0

Customer did not leave a comment.

CEDRIC S 
Rating:
5.0

Customer did not leave a comment.

ALICIA S 
Rating:
5.0

Customer did not leave a comment.

JESSE C 
Rating:
5.0

Customer did not leave a comment.

Joan C 
Rating:
5.0

Friendly staff

Sara W 
Rating:
5.0

Customer did not leave a comment.

Venderla K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TARUNKUMAR C 
Rating:
1.0

Charged card $15.73 After I was gone

GARY C 
Rating:
5.0

Very easy return. The gentleman at the front desk was very nice.

NANCY E 
Rating:
4.0

A couple more employees would have made things happen a little quicker. Other than that, Chris “The manager “ was cool

CHRISTOPHER G 
Rating:
5.0

All went well!

CHRISTOPHER R 
Rating:
3.0

The steering and front suspension if the truck I rented was worn out and dangerous. I had to constantly fight the wheel at speeds above 50 mph to keep the truck in the road. The gas cap was broken so I had to go to the location for advice before refueling which added to the mileage charge. The employees were friendly and helpful but the equipment is worn out dangerous junk. I would recommend to a friend but would advise to be careful.

Gregory H 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T 
Rating:
5.0

Great experience and great rates.

Adrienne C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GRACIOUS H 
Rating:
5.0

Customer did not leave a comment.

VIVIENNE T 
Rating:
5.0

Both Customer Service Representative that I encountered was absolutely amazing at their jobs. I am older and not tech savvy both were helpful.

KIMBERLY S 
Rating:
5.0

Customer did not leave a comment.

CORNELIUS B 
Rating:
5.0

Customer did not leave a comment.

VALERIE S 
Rating:
5.0

Customer did not leave a comment.

G B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DUSTIN S 
Rating:
5.0

Customer did not leave a comment.

TERRY S 
Rating:
4.0

The cellular service is not strong enough to return truck with the app. If there would not have been an agent working, I could not have returned the truck. Or, there is something wrong with app.

T C 
Rating:
5.0

Customer did not leave a comment.

WILLIS R 
Rating:
5.0

They were excellent

BRANDON B 
Rating:
5.0

Customer did not leave a comment.

RISE M 
Rating:
5.0

Not a thing!!!

John M 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY W 
Rating:
5.0

Customer did not leave a comment.

MAXWELL H 
Rating:
5.0

Customer Service was great,

SIRETTA W 
Rating:
5.0

Great customer service everything was great

Charles T 
Rating:
5.0

Staff went above and beyond to be helpful, facilitative.

Janice M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOE S 
Rating:
5.0

Customer did not leave a comment.

BRYAN U  |  Overall Experience 
Rating:
5.0

Jasmine at the Vestavia store was awesome! I’d hire her at my company.

RYAN H 
Rating:
5.0

Customer did not leave a comment.

Phyllis K 
Rating:
5.0

Customer did not leave a comment.

STEVEN F 
Rating:
5.0

Constant great care & service!

DAVID B 
Rating:
5.0

Everything was wonderful. Great experience.

JEMEKA B 
Rating:
5.0

Customer did not leave a comment.

Brian D 
Rating:
5.0

I was very happy with my experience

Stephanie P 
Rating:
5.0

Customer did not leave a comment.

ANDREW S 
Rating:
5.0

Chris and Marcus has awesome customer service very friendly

Tonya D 
Rating:
5.0

chris was great to work with you and especially helpful

JAMES W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN M 
Rating:
5.0

Great staff

James T  |  Overall Experience 
Rating:
5.0

Chris had great customer service. He went above and behind to help with my moving process👍🏾

Elixis S 
Rating:
5.0

Everything was great. Customer service was excellent. The guy was very professional and friendly.

DEANTHONY S 
Rating:
5.0

Easy return

Stephen L 
Rating:
4.0

Customer did not leave a comment.

FELICIA G  |  Overall Experience 
Rating:
5.0

Chris, is the kind of person/employee you might want to utilize more in your company, ie: I rented a space leaving on a 6 mos. trip out west, trip ended after 4-5 mos., while loading van, he spoke, while working in area, and upon letting him know I didn’t need space anymore,and conversation, he remembered my trip and my destination.

ed s  |  Overall Experience 
Rating:
5.0

The staff at the facility were very helpful and accommodating.

Medhat A  |  Overall Experience 
Rating:
5.0

Continues to be well above expectations.

David B 
Rating:
5.0

Nothing he was amazing and friendly I wouldn't change a thing 💛

Tyiesha s 
Rating:
5.0

Drew and Chris were great!!

Lawrence B 
Rating:
5.0

Customer did not leave a comment.

Craig T  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Muhammad A 
Rating:
5.0

The guy that took care of us at the desk was awesome!

Kim D 
Rating:
5.0

Chris was awesome! Excellent customer service!

Tiffany L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David B 
Rating:
5.0

Customer did not leave a comment.

Michael S 
Rating:
5.0

Customer did not leave a comment.

BABETTE M  |  Overall Experience 
Rating:
5.0

Chris was extremely professional and efficient, easily talking with customers while waiting on computer or printer... not wanting anyone to wait long. Kudos! Excellent job!

Glenda B 
Rating:
5.0

Customer did not leave a comment.

CHARLES H 
Rating:
5.0

Customer did not leave a comment.

CAROL M 
Rating:
5.0

Customer did not leave a comment.

Stephanie O 
Rating:
5.0

Customer did not leave a comment.

Glenn T 
Rating:
5.0

Customer did not leave a comment.

MICHELLE S  |  Overall Experience 
Rating:
3.0

The final cost was shocking! I brought back in less time than I rented it for and with more gas in it than when I picked it up. Original price was $81. Final price was $135!

Bill C 
Rating:
5.0

The guy that was working gave great customer service! Everything was good. Thanks!

WILLIAM L 
Rating:
4.0

Everything was Good !

JeVonda K 
Rating:
5.0

Truck was well maintained and worked properly.

EDDIE G 
Rating:
4.0

Customer did not leave a comment.

Jeff B 
Rating:
5.0

Customer did not leave a comment.

MISTY C  |  First Impressions 
Rating:
5.0

Using UHaul was a very positive experience. From the reservation personnel to the customer service representative at the location everyone was very helpful and professional.

Sandra H 
Rating:
5.0

Customer did not leave a comment.

William B 
Rating:
5.0

U-Haul has perfected the in-and-out process for its customers. I love the online reservation system and the ability for early, online check in. It is easy and convenient for customers who are on a tight schedule. I have always had a good experience with U-Haul.

Jeff H 
Rating:
5.0

The truck was clean except for the inside of the truck bed - it had debris which I removed so I would not be charged for something that I did not do and was there when I picked up in the truck.

Tammie F 
Rating:
5.0

Customer did not leave a comment.

Steve J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa C  |  Online Move In 
Rating:
5.0

Great employee help

Mary M 
Rating:
5.0

I ordered a 20" truck and they gave me a 26' truck. When I called as I did not want to drive the larger truck, customer service indicated there was a 20' truck 30 miles away at another location and I could drive there if I wanted. Not sure why I reserved the truck 3 weeks in advance if they were not going to provide the truck I ordered.

Jon O 
Rating:
5.0

Customer did not leave a comment.

THOMAS P 
Rating:
5.0

Interior of truck wasn't very clean. The floorboard and console was dirty from previous renter. Other than that, the truck ran and performed great.

Phillip M 
Rating:
5.0

Drew is extremely professional and such a blessing! U-Haul should definitely consider him a great asset!

JOSEPHINE T  |  Overall Experience 
Rating:
5.0

Pick up and drop off was very easy!!

Stacey W 
Rating:
5.0

The van was great! My only issue was the 24/7 service on the app. I had originally entered all my info before getting there, but then I had to enter it all over again for some reason. So it took a while before I could actually drive the vehicle. Then, when bringing it back, the app was glitching so it took a min before I could complete the return of the vehicle.

natalie d 
Rating:
5.0

Always a great experience. Things go smoothly. Friendly folks!

David B 
Rating:
5.0

Customer did not leave a comment.

Glenn P 
Rating:
4.0

Customer did not leave a comment.

Lula J 
Rating:
5.0

Great staff when I arrived to get the truck as well as dropping it off. Would recommend 100% this location and the staff.

Erika W 
Rating:
5.0

Customer service was super friendly & helpful! I will definitely return to this specific location for the reason! After a long day of moving, friendly & helpful service is much appreciated!!!

Denise P 
Rating:
3.0

Understaffed. You need more than one employee at this location. Very kind young lady but you need to have at least two people.

Paige G 
Rating:
5.0

Customer did not leave a comment.

joseph f 
Rating:
5.0

Customer did not leave a comment.

Jon S  |  First Impressions 
Rating:
5.0

Customer service was the absolute best. Would definitely use this location again on future moves.

Yolanda G 
Rating:
4.0

Appreciated the ease of the drop off. Called about getting my receipt via email as it did not come for several hours, but the matter was quickly resolved. Easily found location. Wish I had known there was storage available there before booking it elsewhere.

Alfred Y 
Rating:
5.0

Very professional, helpful and friendly.

Ginger J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Theresa A  |  Overall Experience 
Rating:
5.0

I am very satisfied with my storage experience at the Vestavia Hills, AL location. Chris and Drew were a pleasure to work with always kind and helpful. Wii definitely use U-Haul in the future if the need arises.

Brenda Y  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexis C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Quin B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

THOMAS D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert E  |  Overall Experience 
Rating:
5.0

Great

LaTretta W  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ronrico C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GRETA T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARON P  |  Overall Experience 
Rating:
5.0

The people there are excellent !!!!!

Deryl C  |  First Impressions 
Rating:
5.0

Always find staff helpful when I have a concern or question.

RICHARD M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ed s  |  First Impressions 
Rating:
5.0

Chris went out his way to make my storage rental smooth and painless. I would highly recommend this location to everyone.

JEFFERY G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GRETA T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christopher j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DORIS C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isaiah D  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tiffany G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elston D  |  Online Move In 
Rating:
4.0

I don’t recall his name at the moment but he went beyond helpful to get what I needed. It was also a quick process. Returning the truck was also done and didn’t have to wait for receipt.

DORIS C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carl W  |  Overall Experience 
Rating:
5.0

This was the best U-Haul rental service we had ever had. Thanks so much for making me and my wife feel safe. Great Job Chris.

ROSA F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gaylia M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aimee R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VINCE M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheri L  |  Overall Experience 
Rating:
5.0

Have rented at this particular location before and that's why I came back when I needed storage. I have always found staff to be friendly, courteous and willing to assist me with information and answers when I had questions.

Richard M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHATINA N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Euel S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JAQUINTA C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jerlad S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joe P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Levar C  |  Overall Experience 
Rating:
3.0

Not enough moving carts available. That’s my only complaint.

Samuel F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marc N  |  Overall Experience 
Rating:
5.0

Manager is supper nice and helpful all the time thanks again !!

Shannon N  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

RASHID A  |  First Impressions 
Rating:
5.0

Chris and the rest of the team were extremely professional and helpful for all of my storage needs.

The O  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael M  |  Overall Experience 
Rating:
4.0

There was a water leak into the unit.

tracy a  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sheryl S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erin E  |  Overall Experience 
Rating:
5.0

Everything was great, except your pricing. It is too expensive….

Juanita T  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LAUREN D  |  Overall Experience 
Rating:
5.0

From the minute we reserved the storage due to a death in the family… the office staff was super kind and helpful, showing us all available units, etc.

Marty T  |  Overall Experience 
Rating:
5.0

Chris was friendly and very accommodating from check in to completion. I selected one unit but upon moving in I realized it wasn’t large enough. Chris was patient the whole time and didn’t hesitate to make sure I found a bigger unit. Thanks!

Stacy W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vincent T  |  First Impressions 
Rating:
5.0

Everyone who works in the office is incredibly kind and helpful! There are many times that Chris and Sabrina went above and beyond for me.

Cordette C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber J  |  Overall Experience 
Rating:
5.0

My only complaint is the rate kept going up and up and up. Three increases from when I signed on is a little ridiculous personally but I get it. Also, why in the world would you require to swipe out of the secure area. Swipe to enter I totally understand and thought that was great but swipe to leave is insane. Just inconvenient to get out of your vehicle to swipe out when it should just raise. Just my opinion. Thanks!

matthew w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kareem D  |  First Impressions 
Rating:
5.0

Easy access; felt comfortable.

Michele S  |  Overall Experience 
Rating:
5.0

Chris Shell did a great job. He gave all the help I needed and answered every question I asked. Great attitude.

Wesley G  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David H  |  First Impressions 
Rating:
5.0

Good experience

Kelvin T  |  First Impressions 
Rating:
5.0

This U-Haul location made things really great for me. I easily got a truck, inside storage unit, and all the staff were really helpful. Chris was very helpful! 10/10 recommend

SOLOMON N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaquita W  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

TAMMEAKA M  |  Overall Experience 
Rating:
5.0

Chris, the store mgr. was friendly and extremely helpful.

Douglas C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALANA W  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ronrico C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Melanie H  |  First Impressions 
Rating:
1.0

The gate was not working and the guy was very bullish, nasty, aggressive. He snapped on me and told me if I needed his name he would tell me so if I needed to report him, he had the entry of the gate blocked, instead of helping me, he walked upon my car like ge was going to approach me, he was very angry. It didn't get any better when I went in to close the account, the guy and female was nasty as well

MICHELE C  |  Overall Experience 
Rating:
5.0

Chris was excellent. If I ever need to rent a storage unit. Again I will call Chris.

FREDERICK T  |  Overall Experience 
Rating:
5.0

The two ladies at the desk were very friendly and helpful. Very pleasant experience because of the excellent customer service skills of the two staff members.

TIMOTHY W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary K  |  Overall Experience 
Rating:
1.0

Continue billing me, months after I closed out my account.

LEONA M  |  Overall Experience 
Rating:
3.0

I discussed move our date with the gentleman in the office by the name of Chris and also an older lady as well it was July 1st when I moved out I told them a month in advance that I was moving out so that was June the 1st and again I moved out July the 1st, you all need to fixs your dates.

Angelia W  |  Overall Experience 
Rating:
3.0

The facility, layout and services were all good. However, the storage prices are higher than at other locations. The hallway where my storage unit was located was partially dark because a couple of the hallway lights were out; so, I had to use my cell phone flashlight inside the unit to see and place items. The facility offers two on-site moving carts, but only one was a useful flat cart while the other cart had permanent bars that wrapped around the top of the cart--making it useless since the bars prevented any item stacking. The move-in process took longer because we could only use the one flat cart for unloading.

Masi K  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

ERIC D  |  First Impressions 
Rating:
2.0

When moving in the staff that was insight was extremely rude, used foul language.. then threatens that I would be trespassing. The manager however, was great

Brennan W  |  Overall Experience 
Rating: