Customer did not leave a comment.Binh V.
Customer Reviews for U-Haul Moving & Storage of Vestavia
Vestavia Hills, AL 35216
(Us Hwy 31)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
100%top rate! Friendly, clean and helpful!DONNIE J.
Customer did not leave a comment.Sidney W.
Customer did not leave a comment.Holley H.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.Richard G.
Cashier offered little to no assistances was more concerned with talking with her co worker than renting the truck- offered no help- only words she said was the truck was to my left - found a person outside who directed me- check in was easy -TIMOTHY M.
Customer did not leave a comment.AMANDA W.
Very smooth transaction Everyone very helpful and courteous ðŸ‘JOHN P.
Customer did not leave a comment.ARTHUR Y.
My experience was awesome.STEPHANIE H.
They lied about the fuel level of the returned vehicle. They did teach me a valuable lesson about taking pictures of everything when I return equipment if I ever rent from Uhaul again.Kassandra C.
Customer did not leave a comment.JALAS F.
I updated my reservation to a different date due to us hiring men to load the truck and we decided to leave later in the month and the additional days was not needed. I was told I had to keep the additional days and I could not change them, reservation allowed me to change it and I did this way ahead of time. I think this is wrong. If I needed to cancel that reservation and start over this should have been told to me. Online or someone should have call. I think I was taken advanage of and it cost me an additional 600 dollars. We kept the trunk even though we didn't need it. The trunk was great and our trip went well. Representative was nice, but I think it was wrong the way we were charged.Stacey S.
Customer did not leave a comment.Judson N.
Customer did not leave a comment.BRIAN D.
Customer did not leave a comment.Barbara J.
Could have shown me a how to attach safety straps to automobile to be towed. Hooked up car carrier, walked away.JIMMY H.
Customer did not leave a comment.Matt M.
Customer did not leave a comment.LaGrant M.
Truck was not available at scheduled pick up time due to lack of staging by location. This did not meet the requirement of the reservation, caused major inconvenience as well as additional cost as we had movers scheduled based on when we could have the truck. I would appreciate a manager calling me to discuss additional refunds as the lack on preparation from uhaul cost us over $100 in delays.Wesley D.
Customer did not leave a comment.Marlin D.
Customer did not leave a comment.STAN D.
Counter person and return were very courteous and helpful.Alvin H.
Customer did not leave a comment.DONNA H.
Customer did not leave a comment.John S.
Customer did not leave a comment.STEPHANIE T.
Mostly average. Staff were not unhelpful when in person, but phone calls are rarely answered and only after very long waits. Person hooking up trailer was efficient and professional. Not a bad location, overall, as long as you visit in person.Louis G.
Customer did not leave a comment.Sam G.
Keep up your good workReginald D.
Customer did not leave a comment.Craig H.
Customer did not leave a comment.JAMES E.
The men that helped me was really nice and not just me i noticed How they handle the other guest with really good care and was really nice if i have To move again I will definitely be coming back to this locationVeonca L.
Customer did not leave a comment.ANDREW L.
Online reservation system is wonderfulThomas C.
Customer did not leave a comment.John F.
I originally called the 1800 ## for UHaul and was made a reservation at the Industrial Park Mini Storage in Fultondale. I informed the lady that that location had been hit by a tornado in January, and I did not think they had U Hauls anymore; my personal unit was damaged. She insisted on giving me the reservation. So , I called the Manager at the mini storage who informed me that they in fact did not have trucks at this time. So, I called UHaul back and was told that I had to go to East Lake as this was the closest location with trucks. She said it was only 5.3 miles from Fultondale; that is still being charged to me. I took the reservation, confirmed with my out of town help. So, that morning I show up as scheduled, walked in the door, and was happy there was only one other customer in the store. I was then told that my they did NOT have a truck. Then the message came through on Messenger on my phone! Really? The only truck in town was in Vestavia which is literally back the EXACT way I had come, past my house. The lady at the counter was very short with me and said that she did not have a teruck and if I wanted one, I had to turn back around. So, I informed my help, who had driven from Auburn, and were on a tight schedule. I was attempting to call the Vestavia location and my battery died. So, back into the store I go, and the lady would NOT call for me. She said she looked it up. I personally feel as though she should have picked up the telephone and called if not for my reassurance, for at least the fact that I was a customer and had asked her to. But, on a time crunch, I left. By the time I drove all the way back to Vestavia, got the truck, then drove to my destination, (Mt. Olive) I was almost an hour late. Not only were these helpers being paid overtime, I had a land lord waiting. Not a good first impression. Now, let me give credit where it is due. The young man at the Vestavia store did upgrade the truck from a 10' to a 15' foot in hopes that we would not have to make and extra trip. He was pleasant, efficient, and truly concerned at the problems I had that morning. The truck was in good working order, and clean, except for the HONEY BUN ON THE DASH! Not sure if that was for me or not!! LOL But, in closing, the stuff got moved. The only people who seemed to care were the guys in Vestavia. They were extremely busy, yet remained calm and peofessional.TERI O.
Customer did not leave a comment.Amendi S.
Customer did not leave a comment.Waverly H. | First Impressions
Customer did not leave a comment.Andrea A.
Customer did not leave a comment.PHILLIP P.
Customer did not leave a comment.JOHN S.
Customer did not leave a comment.JAMES B.
The reservationists confirmed my one way rental for a 26ft truck and upon pick up, it appeared to be an in town rental and it caused me an hour delay. Thankfully the young man at that location came in early that morning and was able to reserve me a 20 ft truck which was acceptable but not what we needed.Barbara J.
Customer did not leave a comment.SHARHONDA R.
Customer did not leave a comment.Keyon W.
Customer did not leave a comment.MICHEAL J.
Everything was on point. Can't think of anything that could be done differently.Beverly A.
Customer did not leave a comment.DANISSHA S.
Hire attentive employees.Garrett C.
Customer did not leave a comment.JORY E.
It would be most helpful to be able to have the cargo van for 24 hrs and not be expected to return it in 5 hrs. I was not pleased about that and the fact that I couldn't extend the timeKAREN B.
Nothing. Was very efficient. Maybe we could find a dolly to rent? That would be helpfulAnita R.
I was impressed with the simplicity of the entire rental process via the U-Haul app. My pick-up and drop-off processes were very convenient.THOMAS H.
Both the general manager and employees were very polite and helpful. Very well run branch.SAMUEL J.
Customer did not leave a comment.William H.
The young man the hooked my trailer up to my car was so super nice!!!! He was quick and got me out of there and on my way. And when I returned he took care of me and unhooked my trailer and made the process super easy!!! You need more people like him.Aqueelah R.
Customer did not leave a comment.Lamar S.
Customer did not leave a comment.Laurel L.
Have the right equipment at the right location! This was the fourth location for us to go to for renting his truck, and then it was not the size that we had agreed to rent! The first truck location was an hour away from where I had requested to pick up. When I called to try to get one closer, I was told there were not any available closer. When I called to go and pick up the truck, I was told it was a location it was only about 15 minutes away, which was very good. But when we got there they did not have a 15 foot truck, and sent me to another location. Got there, and they didn't have the truck. This is when they sent me to the fourth location, and all available was a 20 foot truck. After some discussion, we were given a 20 foot truck for the agreed-upon price for the 15 foot truck. What should've taken only a few minutes to walk and sign papers ,pick up keys etc. turned into an hour and a half, and a lot of driving! Unsatisfactory experience all the way around!Timothy C.
Customer did not leave a comment.Robert M.
The man at the front counter was nice helpful and very professional You should be glad to have him working for youMATTHEW L.
Customer did not leave a comment.DONNA O. | Overall Experience
Employees were on their phones and watching TikTok videos while checking me in and i could could watch them as well as the phone was sitting next to the keyboard. Poor impression, poor customer service. U-Haul should be ashamed. If sign says mask required, then mask should be required. Not a huge deal but they are either required or not.Kevin G.
Nice, helpful. No issuesChristopher S.
The padlock for back of truck wasn't working, I didn't get my full order of Grey blankets, they didn't have my 2 rolling dollys but gave me 1. No instructions given on operation of truck by staff. No operation manual. It was close to closing time and they were anxious to leave.Melinda W.
Customer did not leave a comment.MICHAEL O.
Customer did not leave a comment.Celeste B.
Customer did not leave a comment.ASHLEY L.
Customer did not leave a comment.JAMES M.
The staff was very kind n helpfulErica A.
They gave me a truck a guy just pulled up in that wasnt clean then told me to put the gas at 1/4 tank when it was on emptyPAUL A.
Customer did not leave a comment.CHARLES S.
Our experience was a good one. It took a little while to go through the website to return the truck, however we managed ðŸ˜ƒTHERESE O.
Customer did not leave a comment.BOBBY E.
Tried to call, on line chat and email because I had questions about my rental. No response from anyone. Waited on the phone so long and then was disconnected. Truck was so dirty we had to stop to clean the windshield just to see. Gas was on 3/4 but it was not noted on the contract. It was a very frustrating experience.MARYNELL L.
Customer did not leave a comment.James T.
Previous to getting this location, I had setup rental online at a different location, then Uhaul moved my reservation to another location. When I go there, they were not open within 3+ hours of my desired rental time, where several other close locations were. I was very aggrivarted by this process and the time lost was not acceptable. I will not be booking Uhaul online again,JAMES B.
The girl at the counter was on her personal phone scrolling through pictures and texting the whole time I was in line and while she was in the middle of checking me in. Painful to stand there face to face with her waiting while she was scrolling and playing on her phone. I wanted to slap it out her hand so I could rent the trailer and be on with my day.JAMES T.
Customer did not leave a comment.ADRIENNE S.
Customer did not leave a comment.HARRY H.
Staff very friendly and helpful, provided quick service on last minute trailer rental.JUDY M.
Excellent Customer Service!Jesus M.
Beautiful operationRobert E.
Quick assistance and easy return. Staff member showed up immediately and gave good directions.Louis A.
I set up my order at the Helena location to be closer. I was told they would have everything, only to be told later I would have to go to the Vestavia Hills location, adding over 36 miles to my total planned commute. I was then told I had to pay this mileage, despite the company and planner not doing their job. I should not be charged for these additional miles I had to drive and will be filing a formal complaint. I should not have to pay extra for the company not doing their job correctly.JOHNATHAN G.
For the 2nd time in renting within the past few months, I signed up online for one location, but later was told the trailer/truck wasn't available at that location. This time it wasn't a big deal because I was able to go to another location that was close by. However, last time it was much father than my original location. While I appreciate that Uhaul found me an alternative, why am I permitted to make a reservation online when the equipment isn't available? Please get better at this. Otherwise it was a very pleasant experience.Brett S.
Customer did not leave a comment.Rodrigo V.
Customer did not leave a comment.MARGARET R.
Customer did not leave a comment.CHYNNA H.
Customer did not leave a comment.ELIZABETH S.
Customer did not leave a comment.MARK K.
Customer did not leave a comment.Curtis P.
Great people. Not enough employees. Stood in line over 20 minutes.Jefferson L.
Customer did not leave a comment.ROBIN H.
Customer did not leave a comment.Cary C.
This was not the location that I reserved with. The original location sent me here when they did not have the vehicle that was promised.Joseph F.
Customer did not leave a comment.Thomas K.
Was supposed to get a gift certificate for my inconveniences and never did.Reagan T.
Quick & Easy process!Colyn F. | First Impressions
Great staff here. They are always busy and are able to take care of the regulars. Definitely recommend them for storage and for truck/trailer rental.Joseph S. | Overall Experience
Customer did not leave a comment.David M. | First Impressions
Employees were extremely nice and helpful always.ANTHONY W. | Overall Experience
Customer did not leave a comment.Randall G. | Overall Experience
Customer did not leave a comment.Katie B. | First Impressions
The customer service rep that sold the unit to me on the telephone Melissa Jones from center support was awesome. The reps at the facility were terrible especially Trey,Nilesha M. | First Impressions
Very friendly staffSteve S. | First Impressions
courteous service always!!! I love UhaulJANINE C. | Overall Experience
No comment all excellentAndrzej P. | Overall Experience
The facility was clean and easy to use.Brian G. | Overall Experience
I had a great experience with this facility. The staff is very friendly and has clean facilitiesDerek E. | Overall Experience
The staff was especially helpful and accommodating.Otello A. | Overall Experience
Fantastic staff! Everyone was always so friendly and helpful.Virgina S. | Overall Experience
The representatives were extremely helpful providing serviceAdrienne B. | Overall Experience
I have never been to the facility, I had a UBOX shipped from Spokane WA to AL. The whole process was great. Jada (name?) from Vestavia, called me every step of the way, with updates, she was great!Vicki R. | Overall Experience
The staff and facilities at my area UHaul are always excellent. Great folks there, and they always take care of me. 5 stars!!!!Kyle C. | Overall Experience
Storage facility was frustrating experience, every visit, due to extremely limited (motion sensor) hallway lighting, always hard to come on & only stayed on for 10 min max. Zero lights in storage unitJONATHAN G. | Overall Experience
Will use again.ernestine r. | Overall Experience
Great storage spaces, all inside and secured. 1-stop shop for moving needs. Probably could direct people to park somewhere else in the property to no effect others trying to access storage bay.Joseph W. | Overall Experience
The restroom was extremely clean! Antonio was an amazing help to setting up my storage unit and helping with my trailer return! Customer service is amazing!Courtney R. | First Impressions
Every time I went to access my storage unit the main door was locked. I would then have to go into the office and wait for someone to come unlock the door which was usually about five minutes.Glenn A. | Overall Experience
Rented Ubox delivered to my home in June.Called 1st of October to have it picked up.Picked up Dec. 6th.We moved to WA. Been charged 2 months for a Ubox no longer in use. Poor customer service.Wendy S. | Overall Experience
Can be difficult to locate staff for assistance.MELISA B. | Overall Experience
ThanksPEDRO T. | Overall Experience
Great placeAmber a. | Overall Experience
Someone from uHaul put a padlock on my uHaul u-Box and nobody knew where the key was. They were extremely unhelpful and told me I had to get the lock off myself before they came to pick up the boxNico K. | Overall Experience
Everyone is very helpful and kind.Pam C. | Reservation
I used the U-box moving option, so did not see the facility, but my experience working with Jay on delivery and pickup was excellent. I appreciate having such a convenient way to move cross country.Danica W. | Overall Experience
The people at the counter were great. I was mislead on the telephone by someone somewhere else about the hours that I have access. That was very disappointing.pam c. | Reservation
I have been a customer of Anthonio and his staff for over two years. They have always been eager to please at every turn. Great team!Clark J. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!