Customer Reviews for U-Haul Moving & Storage of Vestavia

6520 reviews

1024 Montgomery Hwy   Vestavia Hills, AL 35216
(Us Hwy 31)

(205) 822-4932

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(205) 822-4932

1024 Montgomery Hwy
Vestavia Hills, AL 35216
(Us Hwy 31)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Gregory P. 
Rating:
4.0

Customer did not leave a comment.

Kelly D. 
Rating:
3.0

Customer did not leave a comment.

Danielle C. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
4.0

Customer did not leave a comment.

Alvin R. 
Rating:
5.0

Customer did not leave a comment.

Roosevelt N. 
Rating:
5.0

Customer did not leave a comment.

KENNETH J. 
Rating:
5.0

Great customer service, clean truck, But truck needs maintenance (Really bad suspension) making the truck bouncing and jumping) I highly recommend this location, clean truck and excellent customer service.

Gustavo L. 
Rating:
5.0

Customer did not leave a comment.

jerre J. 
Rating:
5.0

Customer did not leave a comment.

Terry P. 
Rating:
5.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

Very friendly and quick Service !!

JAMES EDWARD A. 
Rating:
1.0

The Store was supposed to open at 9. No one showed until 9:45. I had movers scheduled, so now we are out double the money for movers because of how long it took for the person who showed at 9:45 to help us. Both employees who came took personal phone calls on their cell phones while assisting customers who had been waiting an hour for the store to open up. My first month of storage was supposed to be free per the promo and the employee charged me and then informed me there was nothing she could ro and I would have to come back next month if I got billed then. When we came back in after unloading to return the truck, an employee was sitting behind the desk on a stool sleeping. My husband got a picture of this. Unprofessional, untimely, rude.

Hannah G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JACOB N. 
Rating:
1.0

Customer did not leave a comment.

nathan G. 
Rating:
5.0

Customer did not leave a comment.

james M. 
Rating:
5.0

UHaul Customer Service resolved a critical issue by securing a truck from this location, at the last minute. They were awesome and we were on our way in no time, after the original location told us there were no trucks available at the day and time of pickup, after we got there. Thank heavens for this Vestavia location. The service was professional and quick. The truck was clean and ready to use. Way to go!

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
4.0

Customer did not leave a comment.

LISA B. 
Rating:
1.0

Customer did not leave a comment.

MICHELE S. 
Rating:
3.0

They didn't have the trailer that I reserved. I had to take a smaller trailer. That is a big deal, but it is not really their fault. It is the fault of the person doing the scheduling. Don't send me to some place that doesn't have the equipment that I need.

STEPHEN O. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
2.0

Customer service was slow and seemed unconcerned for the customer.

BARRY H. 
Rating:
3.0

The cabin had not been swept out when I got it.

Angela H. 
Rating:
4.0

The back of the van was disgusting because there were food leftovers underneath the black mat. The smell was horrendous and caused our cargo to retain the smell even after we removed it from the vehicle. We let the workers know that the van needed to be cleaned underneath the mat and they apologized for the low quality product and said they would attend to it. The customer service was excellent, but the product needs to receive a better quality check in between each customer.

Kip F. 
Rating:
5.0

Customer did not leave a comment.

KENNETH D. 
Rating:
1.0

Customer did not leave a comment.

PRASAD S. 
Rating:
4.0

The truck cab was not clean. Old French fries on the floorboard around the seats. The interior of the box bed area had also not been cleaned. (I gave a post office box key to the uhaul attendant when I returned the truck). However, the vehicle ran well. It had less than 10,000 mikes showing on the speedometer. Good equipment, but had obviously not been cleaned from previous rental.

JAMES F. 
Rating:
3.0

They gave me a truck that was wreck with no logos on the passenger side and it was filthy inside and out rhat was my worst experience every.

lamonz C. 
Rating:
5.0

Please change my email address to jskolaczek@yahoo.com

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

Maria C. 
Rating:
3.0

The cargo van was dirty on the outside and dented on the passengers rear panel. I picked up some cheese iwrapped in cellophane put them in the back of the truck and there was dirt on the outside of the cellophane packages when I pick them up. So the floor in the back was dirty as well.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

Omar G. 
Rating:
5.0

Great customer service! 1-10 I would say (10) On the other hand. We got the truck nasty with crumbs everywhere , check engine like was on, truck was wobbly! I would say make sure you check your trucks really good before giving to customers. Rate 1-10 I would give a (5)

ALISHA L. 
Rating:
5.0

I was supposed to receive a $50 credit for the mileage. I have had no response to the email and the very sweet lady at the store said she could not do it.

ELIZABETH B. 
Rating:
5.0

This was my 1st time renting uHaul and the whole experience was great. The sales people very helpful. I enjoy the cargo van and it was such a smooth safe ride

EMILY H. 
Rating:
4.0

Customer did not leave a comment.

John D. 
Rating:
2.0

Employees were unhelpful, not rude, but simply didn't cared about the service.

URIEL A. 
Rating:
3.0

Customer did not leave a comment.

JAMES B. 
Rating:
1.0

Get your employees there on time. Train more effectively.

Luke L. 
Rating:
1.0

Apparently the person in charge of setting out the keys for the contactless pickup did not do this the previous night. I went to pickup the truck at 8 and was not able to get the keys. I waited around for the store to open at 9, but the only employee did not ARRIVE until 9:15. There was a long line, and at 9:40 I was able to get my truck after waiting 1.5+ hours. When I went to return the truck, the key drop box was busted open, so I went back inside to drop off the key. None of the "contactless pickup/dropoff" was contactless at all. I can understand if something came up and the contactless pickup system were down or someone couldn't make it in to do their part, but some notice would be nice. Just an email to say "your pickup is no longer contactless, please arrive at the store at 9:30 and we will give you your key" instead of letting me furiously dig through the app with no notice trying to figure out how to pickup the truck. Every step of the way this process was bad. 0/10 would not recommend.

THOMAS R. 
Rating:
3.0

Make sure all equipment is in the truck like was told. Was charged for items I did not receive

Kaitlin B. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
3.0

Make sure there are appliance dollies. Would have gone a lot smoother and quicker with one.

ERIC H. 
Rating:
5.0

Customer did not leave a comment.

Phillip J. 
Rating:
5.0

Customer did not leave a comment.

Saravana B. 
Rating:
4.0

Customer did not leave a comment.

Waverly H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
4.0

Allow longer time period to log in any damage photos. By the time I could submit the dents on my van rental, the time limit ran out.

THOMAS D. 
Rating:
3.0

The truck didn't have any ac for about 3/4 of the trip

Nicole S. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
4.0

Customer did not leave a comment.

BRIAN B. 
Rating:
5.0

I have not used UHaul in years. Frankly, I dreaded it. But, the young Mann inside made everything so easy. It was a pleasure. I will be back

Monsoud Z. 
Rating:
4.0

Coffee and cups in the waiting room.

karin C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer T.  |  Overall Experience 
Rating:
4.0

Never received my furniture blankets

Stephen L. 
Rating:
5.0

Customer did not leave a comment.

RICHARD Z. 
Rating:
5.0

Customer did not leave a comment.

CHARLES P. 
Rating:
5.0

Great staff that was very helpful!

Glen D. 
Rating:
5.0

very good

Britten B. 
Rating:
2.0

If you store going to schedule service done make sure that it's when the mechanics are available so people don't waste their time

Jose C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD F. 
Rating:
4.0

Even with a online reservation, had to wait 20+ minutes

C M. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
2.0

Customer did not leave a comment.

Jimmie W. 
Rating:
1.0

This was absolutely awful. I had a reservation for 9:00. I arrived at 8:30 so that I could process timely as I was under a tight time window. I tried to complete everything through the app, but the app wouldn't load pictures. I contacted service through the chat feature and she began working on it. At 9:00, there was still no employee present, which I explained to the rep. She finished processing it, but it requires me to show the screen inside to get the key. Again, I explained that there was no employee. By that time, there were about 15 people waiting for an employee to arrive. Many were on hold waiting to speak with UHaul by phone. The rep kept saying that the location should be opened. She finally gave me a phone number to call. That number was disconnected. She then gave me an 800 number to call. I waited on hold for a bit, then explained to that rep that it was now 9:45 and there were no employees there. She stayed that they should be and that she was traffic control and contacting the district manager. At 9;50, we saw a car pull in and I told her that might be the employee. I watched as he entered and took his sweet time opening up. He finally opened the door and I received my key at 10:05. He didn't apologize and in fact said nothing. The rest of the people were furious. The hour delay caused significant problems. When I returned the vehicle, I spoke with whom I believe to be the manager and explained the situation and told her I wanted them to honor the "Reservation Guarantee". She turned and asked the employee what time he got there and he said 9:00. She asked again and he said "Nine something, maybe 9:15". I confronted him and told him I had proof on my phone that I was on the phone with U-Haul when he arrived at 9:50. He got silent an walked away. The "manager" said she didn't have the power to do anything with the guarantee but would make a note in the file. I would like to speak to someone further about this!

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline S. 
Rating:
1.0

Terrible experience. I booked my truck a month in advance, morning of my booking I was told my truck was at a location at the other side of town. This put me much over budgets for the extra mileage and gas due to the incompetence of the uhaul staff to provide a simple service of provide a truck at the correct location with a month of notice. The change charged me $50 more than I would have spend if it was done correctly. The on-site uhaul staff was unable to provide any reasoning or any solution to the problem. Again, terrible.

ADAM K. 
Rating:
5.0

Customer did not leave a comment.

CRISS P. 
Rating:
2.0

I realize it's a busy time, but there was very little communication about what to do or where to go. I was also not given any paperwork showing I returned the trailer. As a result, I took a picture of the trailer and the guy who on hooked it so I had evidence it was returned. For what I spent, I expect better service and communication.

DESMOND K. 
Rating:
5.0

Customer did not leave a comment.

Lee Ann K. 
Rating:
3.0

Had to buy air freshener, van smelled mildew, the pictures should be up to date, when reviewing the online check in pics, none of them looked like current condition, appears they were the pictures when can was brand spanking new. Advertised rental van showed modern ford transit van, these are old ass Chevy vans, not fuel efficient at all, will find a place with same as advertised for next rental.

Doyle C. 
Rating:
2.0

Customer did not leave a comment.

ANNA E. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY S. 
Rating:
3.0

Customer did not leave a comment.

Rachel B. 
Rating:
5.0

Customer did not leave a comment.

Quentarius M. 
Rating:
5.0

The uhaul representative was very professional and helpful. The vehicle I rented ran well, and was clean in the truck hauling area. The interior of the Ford truck was dirty. My wife road in the passenger seat holding her purse in her lap, because she did not want to sit her purse on the floor. Service was good, Truck ran well and provided the hauling area we needed. When you add on the uncleanliness of the truck cab, I would rate our uhaul experience an 8 out of a possible 10. Thank you for allowing me to give an explanation. I would definitely use the Vestavia uhaul services again.

JAMES F. 
Rating:
1.0

Worst customer service in the rental world,

joel B. 
Rating:
5.0

Have their truck ready as promised by their reservation.

Jason M. 
Rating:
2.0

Lazy employees, took way to long to hook up a trailer, even longer to return. Staff playing video games on phones instead of attending the return station. I asked for a proof of return receipt, but was not given one. Not the experience I have had at this or other locations. Who runs this place?

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

Upon arrival I noticed signs that said 2/7 return at this location. I assumed that meant the store was open 24 hours a day. My scheduled return was obviously for after hours however the return process was not discussed by the store worker. It would have been nice if they had asked if I needed instructions on how to return the equipment after the store closes. Ultimately figured it out by reading the fine print in the contract but it took me an additional 30 minutes of time that could have been spared had I've been informed at the time I picked up the equipment. Otherwise it was a very good experience. I love the ability to return after hours. I just wish I had known the process before.

Kelly D. 
Rating:
5.0

Customer did not leave a comment.

RODRIGO V. 
Rating:
5.0

Staff was very very helpful and was kind and courteous! I will definitely a WONDERFUL experience and I will be doing it again!

Sharon S. 
Rating:
4.0

Customer did not leave a comment.

BRANDI S. 
Rating:
5.0

Customer did not leave a comment.

WILLIE H. 
Rating:
5.0

First time I have rented from Uhaul. Great customer service and equipment. Will definitely rent again when needed.

Timothy P. 
Rating:
1.0

Better customer service and employees who don't cuss in front of kids. Contacted this location this morning because I left a microwave and dog carrier in the truck the day before. Was told that both items were there and when I arrived at the location to pick up my items. The girl who helped me at first was not polite and did not seem like she wanted to be there. And then all of a sudden all the employees said that they didn't talk to anyone this morning, so now they don't have the microwave that was left on the the pet carrier.

LORI S. 
Rating:
1.0

This was our third attempt to pick up a truck. Our previous 2 reservations were cancelled because they overbooked and did not have a truck for us. When we arrived to pick up the truck, the line was out the door. We waited an hour and a half to get to the counter to begin the process. 2 hours later we finally had keys and a truck. The next day we got a call asking us to send pictures of what truck we had and what keys we had. They had given us the correct keys but the wrong truck. Overall, this process has been a disaster.

WILSON D. 
Rating:
4.0

Everything was very efficient and easy.

BARRY S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
3.0

I would never recommend this place the truck I received was not up to par, it used so much gas. They never took the truck out of tow mode or explained that it was even in it. The tire on the driver side in the back was bald, we drove from Birmingham AL to NC and was sliding, I need some compensation because it's not fair. I paid $600 for something that could have potentially killed me and my family.

LATASHA M. 
Rating:
3.0

I was not able to use online to return my truck, they were completely out of pads that I paid for...the wait was much too long at the location

connie H. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Marion S. 
Rating:
4.0

I cannot remember the guy's name who was at the register but he was very polite, very helpful, and lenient with me. I appreciate that.

JUANITA S. 
Rating:
3.0

Tires on unit completely bald. Can't believe then allowed me to leave on a 700 mile trip like that.

ROBERT H. 
Rating:
5.0

The Truck seemed like it was a little ‘tired' with 160,000 miles on it and with a worn interior. However, it still got the job done so…. no complaint. I also really, really liked the “do-it -yourself” rental checkout and key pick-up available before the store opened.

Joseph S. 
Rating:
3.0

In the future, when a female makes the reservation and adds her husband as an authorized driver - don't address the customer service survey to her husband - bad business !!!!!

ANDREW L. 
Rating:
3.0

Customer did not leave a comment.

John S. 
Rating:
3.0

Customer did not leave a comment.

Laura J. 
Rating:
4.0

I had to pick up the truck at a location far away, get my moving pads from another location, and get the appliance dolly and flat folly from a 3rd stop. Other than that it was a great truck and trailer.

SAMUEL O. 
Rating:
5.0

Friendly and helpful customer service.

CHRISTOPHER G. 
Rating:
5.0

Customer did not leave a comment.

Karen S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Waverly H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONNA O.  |  Overall Experience 
Rating:
5.0

Quick & Easy process!

Colyn F.  |  First Impressions 
Rating:
5.0

Great staff here. They are always busy and are able to take care of the regulars. Definitely recommend them for storage and for truck/trailer rental.

Joseph S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David M.  |  First Impressions 
Rating:
5.0

Employees were extremely nice and helpful always.

ANTHONY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katie B.  |  First Impressions 
Rating:
1.0

The customer service rep that sold the unit to me on the telephone Melissa Jones from center support was awesome. The reps at the facility were terrible especially Trey,

Nilesha M.  |  First Impressions 
No reviews have been submitted for this location.

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