Customer Reviews for U-Haul Moving & Storage of Vestavia

Rating:

1.0

This was the worst experience I have ever had with a company! U-Haul shows how much they do not care about their company. I had a reservation for an auto transport for 9 Nov for 9am. I show up and they did not have one available for me, they said someone came after hours and picked mine up. Mind you I was checking out of my hotel that day at 11am and wanted to be on the road by noon. They said they could do nothing about it but one will will be available at a location 45 minutes away at 1pm. Having no choice I reserve that one. I show up at 1pm and there is again no trailer there. I am already checked out of my hotel room and I can not drive at night so this really put me in a difficult position. The only option was a car dolly at a different location.The trailer had No lights on the side to where I can see the edges at night and with my bad night vision I had to stop earlier then expected, which caused me to have an extra night in a hotel room. Even with a reservation U-Haul does Not care about their company customer, all they see is money and do not care what situation they put their customer in!

Rating:

4.0

Costly but satisfied.

Rating:

5.0

Great customer service. Easy process and clean truck. Reasonable prices

Rating:

1.0

When the lady lifted the trailer off my hitch, she allowed it to roll forward and it scratched my car.

Rating:

4.0

Desk clerk was not very friendly. Had bad attitude.

Rating:

5.0

The 20 ' truck needs some work. Check the alignment, there was no moving dollies available, and no straps were in the truck

Rating:

3.0

Good — location had trucks available and was flexible when I needed to change my return time. Not so good — My truck displayed a check engine light. Counter clerks need to communicate better, not just process contracts.

Rating:

4.0

Curious. I booked online and accidentally selected 9pm slot instead of 9am. I think the website could really highlight the after hour booking because I personally missed other indicators (thinking it’s odd that 9am is after hours). Also curious why the woman/rep at the physical location didn’t see/have “anything” /an alternative available. Not sure if was a system in capability or a lack of critical thinking/resolution skill. I was however able to get a suitable alternative rental via the customer service number.

Rating:

5.0

Personnell are very helpful and professional. Office/lpbby area is clean and well stocked

Rating:

5.0

Drop off was in Cookeville Tn on E Jefferson Ave.

Rating:

5.0

Hire an additional person to help at the counter. The young woman working the counter, London, was amazingly efficient, and was waiting on 4 customers simultaneously at different registers. Obviously, each of us had a to wait a moment while she was dealing with the others, but she made your customers feel important and valued by giving us all immediate attention. A very impressive young woman indeed!

Rating:

3.0

Dear U-Haul Customer Service, I recently rented a U-Haul truck and I wanted to share some feedback regarding the vehicle’s condition. When I picked up the truck, it was noticeably dirty both inside and out. The cab had a strong odor of cigarette smoke, similar to an ashtray, which made the drive unpleasant. I was surprised because I expected the vehicle to be clean and smoke-free, as stated in your rental policies. I recommend that vehicles be more thoroughly cleaned and inspected between rentals, especially to remove smoke odors and debris. I’ve always appreciated U-Haul’s reliability, so I hope this feedback helps maintain the high standards customers expect. Thank you for your time and attention to this matter.

Rating:

3.0

Dear U-Haul Customer Service, I recently rented a U-Haul truck and I wanted to share some feedback regarding the vehicle’s condition. When I picked up the truck, it was noticeably dirty both inside and out. The cab had a strong odor of cigarette smoke, similar to an ashtray, which made the drive unpleasant. I was surprised because I expected the vehicle to be clean and smoke-free, as stated in your rental policies. I recommend that vehicles be more thoroughly cleaned and inspected between rentals, especially to remove smoke odors and debris. I’ve always appreciated U-Haul’s reliability, so I hope this feedback helps maintain the high standards customers expect. Thank you for your time and attention to this matter.

Rating:

5.0

Super easy and convenient! Staff was very helpful and friendly.

Rating:

5.0

Well organized

Rating:

2.0

U-Haul charged $206 to one of my credit cards and $251 to another credit card of mine that I had on file for one vehicle rent for two days. The engine light was on no maintenance has done to the vehicle in the back of it was not cleaned out because there was money laying on the floor About four years ago. You had a good manager whoever is running it now is not worthy of the position.

Rating:

5.0

The management and staff were fantastic!! They helped me get the best equipment and hook it up properly. Thank you!!

Rating:

5.0

Lot was open and easy to drop off. No fuss, in and out!

Rating:

4.0

dropped off after hours

Rating:

5.0

Great customer service.

Rating:

2.0

Make sure the trailer doesn't smell like dog crap and doesn't contain dog hairs. Also, the trailer was damaged because wheel well was bent into the tire. Pick up of the trailer delayed me at least one hour more than I anticipated. Fortunately, they found me another one-way trailer. Previous rental 2 weeks prior was perfect.

Rating:

2.0

Arrived and open light was off. Front auto door would not open, as if it was off. Went to side exit door, had to jimmy it to open it and get inside. Could see guy behind the counter. He was ASLEEP and didn’t hear me come in. Finally I woke him up, much to his surprise. When questioned, he said front door was acting up. Saw no one else on premises at all… All he said was, “I need the key and you’re all set”. I asked about checking truck and receipt. He said it would be emailed and that somebody else would check it in Wow… what a great first impression of a business, glad I didn’t have any problems on the drive…!

Rating:

4.0

Truck's radio was not working. Windshield wiper fluid not work.

Rating:

5.0

Nothing...everything was great. I really wished that you all sold some of your used trailers...I would definitely purchase a couple.

Rating:

5.0

Very easy pick up and drop off. After hours drop off is a great benefit

Rating:

5.0

Everyone was very happy to assist me with my rental both with the initial rental and the return, very nice people.

Rating:

5.0

Personnel was very helpful.

Rating:

5.0

Went first thing in the morning and the place was already busy, but the Manager was great at multitasking and helping to get the right car hauler that I needed.

Rating:

5.0

The transmission was struggling to go up hill. I mentioned this to the young lady that checked in my truck

Rating:

1.0

The customer service was horrible. One female helping all customers. Manager was occupied with something. Three other females either on their phones, just standing around looking out the window, or sitting with their head down talking about how late they went to bed. I was embarrassed for the manager, however he didn't seem to care. Seems like it would be a better business plan to have no staff rather than the one that was there.

Rating:

5.0

This is a great location. But never had a worse truck. Extremely loose steering for interstate travel.

Rating:

4.0

Pickup was great. Counter person was excellent Drop off was far from great, very easy as the representative was sitting on a stack of boxes never moved. I took the key to her. I asked about refund of miles not used. Drove 6 actual miles estimated 20 miles. Asked about 2 dz blankets not opened or used. She said all good, all would be worked out and receipt would come to me via email.

Rating:

5.0

Good Customer service and overall support!

Rating:

5.0

You all have it right ✅️

Rating:

5.0

The manager and staff very professional. Pickup and return much better than rental car companies. Store was clean, well stacked and organized. Impressive

Rating:

5.0

This was the second time renting with this location and again I was impressed with the professionalism of the staff. This rental was a last-minute thing, and I had made the reservation online the night before. When I arrived the next morning, there was one young lady at the service desk, she was able to shuffle between three computers to assist myself and two elderly gentlemen with the rental process. I was very impressed with her patients and respectfulness with the two elderly gentlemen that seemed to have difficulty with the process. The gentleman that finished my rental process guided me around to the trailer and installed the hitch kit I had purchased and had me hooked up and on my way in less than 5 minutes. Very impressed with the staff. Thank you

Rating:

3.0

The was the only location that had what we needed - but wasn’t able to connect it to our truck because the fuse was bad

Rating:

5.0

Nothing. Vestavia Hills location is big and well organized. I’ve rented trucks from them in the past. No problems

Rating:

5.0

Anthonio and his team are the best!

Rating:

5.0

The staff, pickup and drop-off was great.

Rating:

5.0

After hours drop off service via app worked well.

Rating:

1.0

I was only driven for 27 miles and put 5 gallons of gas into the tank but they were over charging me for $29 miles charge they never said before I booked U-Haul.

Rating:

5.0

Fast and friendly service. Had me on the road in about 15 minutes. Great service.

Rating:

5.0

Booking reservations process was easy and the manager Trecia was very helpful, thank you!

Rating:

5.0

The truck had several thousand miles but it ran well

Rating:

5.0

have more folks working at the store, the wait was fairly long.... but the staff were excellent and very helpful!!!

Rating:

5.0

Everything was great. Fast service, easy check in/out.

Rating:

5.0

I usually go to this facility for propane refills but this time needed a truck for moving. Even without a reservation I was in and out quickly and the staff were very helpful.

Rating:

3.0

Staff was much friendlier this time compared to the disastrous last time,

Rating:

3.0

The air conditioner in the truck did not work. It made the moving experience terrible. The truck was nasty inside the cab too. It was very old and very dirty. All this after my pickup location was changed (adding 30-40 minutes total for pick up and drop off) the day before even though I had made the reservation 2 weeks before. I am done with U-Haul.

Rating:

5.0

Would most definitely use them and recommend them to anyone!!

Rating:

3.0

I could smell marijuana on one of the employees

Rating:

5.0

Service was all that and some ill be back

Rating:

5.0

The staff was GREAT! Moving was really stressful for my wife and I as we were doing it on our own, but they helped us where they could which made a world of difference.

Rating:

5.0

General manager is awesome. Everybody was nice, place is super clean, highly recommend.

Rating:

5.0

Best U-Haul location ever! The people are always so nice & helpful. I won't use any other U-Haul.

Rating:

5.0

They was very helpful and friendly.

Rating:

5.0

The staff was very helpful and courteous. Spent time explaining the process and showing me the unit to make sure it was what I needed.

Rating:

4.0

Lights did not always work or there was a delay in the lights turning on. Would be helpful to have light in the unit since it is indoors.

Rating:

5.0

Everything was great!!! Thank you!!

Rating:

1.0

Staff was horrible. Storage was horrible. Layout was horrible. Will keep it stored until I have to but I will never use U-Haul again.

Rating:

3.0

I would not recommend to a friend because the price should be prorated if moving out early. Customer service has always been exceptional.

Rating:

1.0

The Store was supposed to open at 9. No one showed until 9:45. I had movers scheduled, so now we are out double the money for movers because of how long it took for the person who showed at 9:45 to help us. Both employees who came took personal phone calls on their cell phones while assisting customers who had been waiting an hour for the store to open up. My first month of storage was supposed to be free per the promo and the employee charged me and then informed me there was nothing she could ro and I would have to come back next month if I got billed then. When we came back in after unloading to return the truck, an employee was sitting behind the desk on a stool sleeping. My husband got a picture of this. Unprofessional, untimely, rude.

Rating:

5.0

Quick & Easy process!

Rating:

5.0

Great staff here. They are always busy and are able to take care of the regulars. Definitely recommend them for storage and for truck/trailer rental.

Rating:

5.0

Employees were extremely nice and helpful always.

Rating:

1.0

The customer service rep that sold the unit to me on the telephone Melissa Jones from center support was awesome. The reps at the facility were terrible especially Trey,

Rating:

5.0

Very friendly staff

Rating:

5.0

courteous service always!!! I love Uhaul

Rating:

5.0

No comment all excellent

Rating:

4.0

The facility was clean and easy to use.

Rating:

5.0

I had a great experience with this facility. The staff is very friendly and has clean facilities

Rating:

5.0

The staff was especially helpful and accommodating.

Rating:

5.0

Fantastic staff! Everyone was always so friendly and helpful.

Rating:

5.0

The representatives were extremely helpful providing service

Rating:

5.0

I have never been to the facility, I had a UBOX shipped from Spokane WA to AL. The whole process was great. Jada (name?) from Vestavia, called me every step of the way, with updates, she was great!

Rating:

5.0

The staff and facilities at my area UHaul are always excellent. Great folks there, and they always take care of me. 5 stars!!!!

Rating:

4.0

Storage facility was frustrating experience, every visit, due to extremely limited (motion sensor) hallway lighting, always hard to come on & only stayed on for 10 min max. Zero lights in storage unit

Rating:

5.0

Will use again.

Rating:

4.0

Great storage spaces, all inside and secured. 1-stop shop for moving needs. Probably could direct people to park somewhere else in the property to no effect others trying to access storage bay.

Rating:

5.0

The restroom was extremely clean! Antonio was an amazing help to setting up my storage unit and helping with my trailer return! Customer service is amazing!

Rating:

1.0

Every time I went to access my storage unit the main door was locked. I would then have to go into the office and wait for someone to come unlock the door which was usually about five minutes.

Rating:

1.0

Rented Ubox delivered to my home in June.Called 1st of October to have it picked up.Picked up Dec. 6th.We moved to WA. Been charged 2 months for a Ubox no longer in use. Poor customer service.

Rating:

3.0

Can be difficult to locate staff for assistance.

Rating:

5.0

Thanks

Rating:

5.0

Great place

Rating:

2.0

Someone from uHaul put a padlock on my uHaul u-Box and nobody knew where the key was. They were extremely unhelpful and told me I had to get the lock off myself before they came to pick up the box

Rating:

5.0

Everyone is very helpful and kind.

Rating:

5.0

I used the U-box moving option, so did not see the facility, but my experience working with Jay on delivery and pickup was excellent. I appreciate having such a convenient way to move cross country.

Rating:

5.0

The people at the counter were great. I was mislead on the telephone by someone somewhere else about the hours that I have access. That was very disappointing.

Rating:

5.0

I have been a customer of Anthonio and his staff for over two years. They have always been eager to please at every turn. Great team!

Rating:

5.0

Nice storage.