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MARGUERITE ACustomer Reviews for U-Haul Moving & Storage of Vestavia
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
it was the little things such as suggestions that were really helpful for my spouse and I . Thank you so much;
ELODIA MThey were very professional and knowledgeable.
Joseph TThe entire experience was great. The service (picking up and returning) was quick and pleasant, and the pickup I rented performed perfectly.
martin rI’ve rented here a half dozen times and this was the worse by far. The rental truck was dirty, only had 1/8 of a tank of gas, and I had to wait on the truck. Upon return, I was wrongly charged for “missing” moving blankets when they were nearly folded in the back. Ridiculous
NICHOLAS KThe counter representative was on her personal phone with a friend on her earbud while also talking to me. It was hard to tell when she was talking with me and when she was talking with her friend. Then she went out to pull around the truck for me, and it was very clear that the passenger side rear tire was completely flat. She did not notice and was going to hand me the keys to drive away. I refused the truck and I was told by her that I could not get a different one. She did process a refund to my credit card. Fortunately, the store manager arrived and was able to get me a different truck. He was professional and handled the situation.
Michael BGreat Service Providers! 5 stars ⭐️
Karen SThe lights didn’t work on the first trailer. I asked if we could just pick a different one he said no we had to test why it wasn’t working. After 20 minutes he said the tester is not working we need to find a different tester. At that point I said we’re picking a different trailer or I’m picking a different rental company. I returned the trailer an hour after I rented it. The next day I received a call asking when I would return the trailer!
Justin TN/A
Aisha PAsst Manager on duty Sunday 3/29/26 was poor trained and not very knowledgeable! Displayed poor customer service and was not able to reach her immediate supervisor via phone after 3 attempts!! I had to initiate the new reservation because of some capacity code restricting the asst manager from progressing and completing the original reservation! After hour and half registration was finally completed! Frustrating disappointing and extremely stressful
Henry CNothing you was great.
Anthony SMake the return check-in procedure more obvious/ less confusing.
Robert PWe use them frequently and are ALWAYS so happy with our whole experience!!!
SIMIN RThese guys were great!
FRANKLIN JGreat customer service, products and manager
JEFFREY PEase of renting and returning the equipment with multiple locations to choose from on each end of the one way trip.
CYNTHIA GExcellent service
WARD WI've rented from here multiple times and always have a great experience. The manager and staff are very professional, helpful and friendly!
BUCK ONo words. People are rude and every where I went they would transfer me from one person to another and another. I shouldn’t have to go on a wild goose chase from location to location for hours. Absolutely a TERRIBLE company to reserve for, there’s way better people than this junk.
ELI TYour staff is excellent and extremely helpful. I just wish I could have 24/7 access to my storage space. Otherwise I have nothing but the highest praise for the staff of that store. I give them a 100% recommendation to anyone who asks!
Sean A | Overall ExperienceEmployee was very professional
LEONIDAS HPrepare the equipment as requested and replace the entire team in Flagstaff; there are not many options for rental in that area and I guess that is reflected in the attitude of the personnel. I am very disappointed in the treatment from this location and I pray that I never have to cross paths with them again and neither does anyone I know or care about.
JONATHAN HUnderstaffed - more than 10 inline.
Arnold SThe personnel were awesome!
Jesse GQuick check-in and hook up. Friendly and helpful personnel.
DARYL GI was very well please with the service I received. Employees was courteous, patient, pleasant, and kind. I will with no hesitation ues this location again. Once again "THANK YOU"
LUCY JVery nice people from the initial rental to the return. I was a walk-in and the entire process was fast and professional.
KELLY RThe headlights did not work, truck was overall dirty
WHITNEY MI’ve never had an issue with the vestavia location, it’s always been a good experience. I was upset to learn that my reservation with the 280 location was canceled on me at the last minute. I had reserved it on the 9th of this month and have proof that it was reserved and an hour before I’m about to pick up the rental, they text me saying the rental I requested was no longer available at their location. I will not be using the 280 location again because of that.
ANGELICA AHelpful and friendly staff !!
JOHN SYou probably need to get the guy more help… He was overwhelmed with returns and just working as quick as he could
MARY NIt was just a relly really old U-haul :) Great customer service though.
LISA BAnthonio made this the easiest and most professional check-in I've ever experienced. I've rented close to 60 U'Hauls over the years if i had to guess, and this visit was tops. Kudos to him
GEORGE SExcellent
maryland gantonio, is great worked with him for years
JOSEPH CVehicle needs to be maintained before renting
DARYL HNa
ANNIE RI got satisfied with their service.
ANTHONY KI couldn't find the key drop off and had to save it in the truck because it was 20 degree weather and no staff available at my drop off time
Christopher SGood customer service at this location in Vestavia Hills, AL! The best we have dealt with....!
VINCENT SClean windshield inside and out
ALICIA HShort in front of house staff, a long time in line waiting. Crew member was doing a great job even still.
ANDREW S | First ImpressionsI usually go to this facility for propane refills but this time needed a truck for moving. Even without a reservation I was in and out quickly and the staff were very helpful.
LESLIE G | First ImpressionsWould most definitely use them and recommend them to anyone!!
BOBBY N | Overall ExperienceI could smell marijuana on one of the employees
Tim S | First ImpressionsService was all that and some ill be back
Becktemba S | Overall ExperienceThe staff was GREAT! Moving was really stressful for my wife and I as we were doing it on our own, but they helped us where they could which made a world of difference.
Micah E | Overall ExperienceGeneral manager is awesome. Everybody was nice, place is super clean, highly recommend.
TAMARA M | Overall ExperienceBest U-Haul location ever! The people are always so nice & helpful. I won't use any other U-Haul.
Margaret K | Overall ExperienceThey was very helpful and friendly.
Shequieta A | First ImpressionsThe staff was very helpful and courteous. Spent time explaining the process and showing me the unit to make sure it was what I needed.
mara t | Overall ExperienceLights did not always work or there was a delay in the lights turning on. Would be helpful to have light in the unit since it is indoors.
myste k | Overall ExperienceEverything was great!!! Thank you!!
jefferey f | Overall ExperienceStaff was horrible. Storage was horrible. Layout was horrible. Will keep it stored until I have to but I will never use U-Haul again.
THOMAS V | First ImpressionsI would not recommend to a friend because the price should be prorated if moving out early. Customer service has always been exceptional.
Jessica O | Overall ExperienceThe Store was supposed to open at 9. No one showed until 9:45. I had movers scheduled, so now we are out double the money for movers because of how long it took for the person who showed at 9:45 to help us. Both employees who came took personal phone calls on their cell phones while assisting customers who had been waiting an hour for the store to open up. My first month of storage was supposed to be free per the promo and the employee charged me and then informed me there was nothing she could ro and I would have to come back next month if I got billed then. When we came back in after unloading to return the truck, an employee was sitting behind the desk on a stool sleeping. My husband got a picture of this. Unprofessional, untimely, rude.
Hannah G | First ImpressionsQuick & Easy process!
Colyn F | First ImpressionsGreat staff here. They are always busy and are able to take care of the regulars. Definitely recommend them for storage and for truck/trailer rental.
Joseph S | Overall ExperienceEmployees were extremely nice and helpful always.
ANTHONY W | Overall ExperienceThe customer service rep that sold the unit to me on the telephone Melissa Jones from center support was awesome. The reps at the facility were terrible especially Trey,
Nilesha M | First ImpressionsVery friendly staff
Steve S | First Impressionscourteous service always!!! I love Uhaul
JANINE C | Overall ExperienceNo comment all excellent
Andrzej P | Overall ExperienceThe facility was clean and easy to use.
Brian G | Overall ExperienceI had a great experience with this facility. The staff is very friendly and has clean facilities
Derek E | Overall ExperienceThe staff was especially helpful and accommodating.
Otello A | Overall ExperienceFantastic staff! Everyone was always so friendly and helpful.
Virgina S | Overall ExperienceThe representatives were extremely helpful providing service
Adrienne B | Overall ExperienceI have never been to the facility, I had a UBOX shipped from Spokane WA to AL. The whole process was great. Jada (name?) from Vestavia, called me every step of the way, with updates, she was great!
Vicki R | Overall ExperienceThe staff and facilities at my area UHaul are always excellent. Great folks there, and they always take care of me. 5 stars!!!!
Kyle C | Overall ExperienceStorage facility was frustrating experience, every visit, due to extremely limited (motion sensor) hallway lighting, always hard to come on & only stayed on for 10 min max. Zero lights in storage unit
JONATHAN G | Overall ExperienceWill use again.
ernestine r | Overall ExperienceGreat storage spaces, all inside and secured. 1-stop shop for moving needs. Probably could direct people to park somewhere else in the property to no effect others trying to access storage bay.
Joseph W | Overall ExperienceThe restroom was extremely clean! Antonio was an amazing help to setting up my storage unit and helping with my trailer return! Customer service is amazing!
Courtney R | First ImpressionsEvery time I went to access my storage unit the main door was locked. I would then have to go into the office and wait for someone to come unlock the door which was usually about five minutes.
Glenn A | Overall ExperienceRented Ubox delivered to my home in June.Called 1st of October to have it picked up.Picked up Dec. 6th.We moved to WA. Been charged 2 months for a Ubox no longer in use. Poor customer service.
Wendy S | Overall ExperienceCan be difficult to locate staff for assistance.
MELISA B | Overall ExperienceThanks
PEDRO T | Overall ExperienceGreat place
Amber a | Overall ExperienceSomeone from uHaul put a padlock on my uHaul u-Box and nobody knew where the key was. They were extremely unhelpful and told me I had to get the lock off myself before they came to pick up the box
Nico K | Overall ExperienceEveryone is very helpful and kind.
Pam C | ReservationI used the U-box moving option, so did not see the facility, but my experience working with Jay on delivery and pickup was excellent. I appreciate having such a convenient way to move cross country.
Danica W | Overall ExperienceThe people at the counter were great. I was mislead on the telephone by someone somewhere else about the hours that I have access. That was very disappointing.
pam c | ReservationI have been a customer of Anthonio and his staff for over two years. They have always been eager to please at every turn. Great team!
Clark J | Overall ExperienceNice storage.
Constance C | Overall ExperienceJust don’t. You can do better than this place.
James S | Overall Experience