Customer Reviews for U-Haul Moving & Storage of Vestavia

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Vestavia

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Ericka T.
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Customer did not leave a comment.

ANDREW B.
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Customer did not leave a comment.

Michelle J.
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Only the inside drivers window needed cleaning. All else went great. There was a light that came on and stayed on “tow ? Light”??? Maybe. Wasn't towing anything didn't seem to affect us. ?

NOOR ALDEEN O.
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Customer did not leave a comment.

David W.
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Good staff well run location.Manager Antonio good leader.

JASON C.
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good service

Sabrina S.
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Everything was Supreme and Excellent

James M.
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Customer did not leave a comment.

JAMES A.
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Customer did not leave a comment.

Cody L.
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Friendlier staff

Colyn F. | First Impressions |
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Quick & Easy process!

Phillip H.
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Staff was excellent!!!

JAMES F.
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Customer did not leave a comment.

beatrille A.
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Customer did not leave a comment.

ROBERT W.
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Customer did not leave a comment.

Victor C.
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Nothing at all in my book!

Gregory C.
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Uhaul in Vestavia is absolutely awesome. Always great experience. I appreciate the staff there.

Barbara P.
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Customer did not leave a comment.

Craig M.
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Customer did not leave a comment.

DOUGLAS H.
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Customer did not leave a comment.

Clark R.
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I wanted both an appliance dolly and a regular dolly to help me. I had them on my order and was disappointed when I got to my location and they were not in the truck. I should have checked before but didn't think about it. Would be nice if part of the check in process is verification that the add ones are there before I leave the store. Other than that I was very impressed with the self guided pickup, and would certainly use it again!

Earl J.
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Customer did not leave a comment.

Lynn E.
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I received a phone call from road assistance (a neighbor called to complain we had parked the truck in front of our house). It was difficult to call back, as the automated answer did not give the option "if you are returning a call..." It would make it easier for customers to return calls from U-Haul if such an option was made available.

LEE H.
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I should be refunded the miles overage and the cost of the pads.

TINA C.
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Dameon is extremely helpful and professional!

Margaret P.
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Customer did not leave a comment.

Elisa C.
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Customer did not leave a comment.

Breunna E.
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Customer did not leave a comment.

Carlton R.
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When we picked up our 15ft truck, it only had a quarter of a tank of gas. They should have filled it up, period, for the next customer. Especially, since they charge a premium if you do not bring it back filled to the amount it had when you took possession of your rental. If it's full, it is easier for the customer to just refill for the next renter without paying for more gas than was used during your time with the truck.

WILLIAM S.
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Returning the trailer was a challenge. Some locations in Birmingham do not accept trailer returns. Originally sent to location near downtown in very rundown neighborhood which was not marked and I was afraid to get out of my car. The above location worked, but it is on the same road and very near one that doesn't take trailer returns.

Jim H.
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Antonio was great! And so was the rest of the staff. I have used this location several times and won't use anywhere else in Birmingham.

NATALIE C.
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Customer did not leave a comment.

Justin H.
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Customer did not leave a comment.

Kelly G.
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Staff was courteous and professional throughout all my moving needs, i.e. renting a vehicle, supplies, having lost a key, etc.

Charles H.
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Everything went very well from the man at the counter who checked me in to the young man in the lot that hooked the trailer up. Both very professional and courteous

Kaylin R.
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Awesome!!

Kaylin R.
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They did everything great!!

calvin F.
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Very courteous and helpful staff!!!

SIRETTA W.
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The Team member that waiting on me had great people skills and excellent customer service, those are things you look for when doing business!

James F.
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Smooth transaction all around. Antonio was great! Cargo van ran beautifully. No problems at all. Thank you.

Joseph S. | Overall Experience |
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Great staff here. They are always busy and are able to take care of the regulars. Definitely recommend them for storage and for truck/trailer rental.

Susan H.
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Customer did not leave a comment.

Henry W.
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I chose this location because I have rented there for many years and I know I can count on them being well stocked and have a great staff. It is not the most convenient to my house but I will continue to go there. The management must be great because I dealt with several staff members and they all were friendly and professional. UHaul can be proud of this location as setting the quality bar very high.

Ralph S.
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they ran additional charge for car dolly insurance after i had already declined and PPd the entire Bill $1168.00...they did not mount the car on dolly correctly the wheels were turned and the chains were wrapped over the drive shafts mutiple times. due to whells not beng on the dolly straight we had mutipe emergency stops because they would not stay on wheels..i have pictures of all of this...due to them wrapping chin excessively around rive shaft we have a pull to the left now while driving car....the receiving location check in manager could not believe what/how they did this and had to unbolt bracket from dolly to get chain off....i want credit back on my AE for dolly...complete disaster they should be ashamed of themselves,. All they wanted was cash for the hook up trying to side hustle my son at pick up time...

Samuel J.
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Customer did not leave a comment.

JEFF S.
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TERRY W.
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John T.
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we were sent to 3, yes 3, different locations to drop of the trailer. WHY. This took us 2 hours and much frustration. the whole experience was bad. A great shame becausethe individuals were really nice people.

BRYAN JAMES T.
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Customer did not leave a comment.

Scarlett A.
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Customer did not leave a comment.

SANTI C.
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Nothing Damon was awesome

Glen D.
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There was one tie down missing from front right corner, but did not prevent success. The employees there do make a difference!

Kathryn S.
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Customer did not leave a comment.

William W.
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Customer did not leave a comment.

Charles H.
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The internet check in was awful.

Mark H.
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Very professional and helpful

ISABEL M.
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Customer did not leave a comment.

Guillermo L.
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Have the people providing the ser vice talk to the customers

scott B.
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Customer did not leave a comment.

ROBERT W.
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Excellent in every aspect

Carla J.
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Keep doing what you do!

Phillip A.
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Everything was perfect. People at pickup were prompt as soon as I got there.

JUNG K.
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Customer did not leave a comment.

Augustus F.
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Customer did not leave a comment.

Tony C.
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Simple and fast as 1-2-3 returning my rental. Welcome with a great smile and attitude and ended that way as well!!

John H.
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Customer did not leave a comment.

WALTER G.
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Helpful and friendly staff that made the rental return super easy!

James M.
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The truck check-in and return process was excellent, but now I see that I was multiple billed for my moving box and supply charges and am having to go through the painful process of getting that situation straightened out. Multiple charges of the exact same amounts. $18.59, $3.29, $35.04. If someone from U-Haul.

WALTER M.
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Customer did not leave a comment.

Vvonaka R.
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This location was completely different the personnel's here assisted me with the check in.

FLAVIUS L.
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Customer did not leave a comment.

JAMES D.
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I received the wrong truck that I reserved, but had it switched out rather quickly.

James E.
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Customer did not leave a comment.

STEWART R.
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Customer did not leave a comment.

REGINA M.
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Customer did not leave a comment.

Taylor M.
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Manager and associate were extremely nice and helpful. They diagnosed a blown fuse on my truck for the trailer turn signal and gave me a replacement. Will recommend to others and be back for sure.

Wayne H.
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The representative who helped me was excellent!

John D.
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The trailer had nails, screws, and some scrap slivers in the bed.

James M.
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Customer did not leave a comment.

diane M.
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Customer did not leave a comment.

PATRICIA W.
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Customer did not leave a comment.

Craig S.
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Robert L.
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Customer did not leave a comment.

JAZNA M.
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They should be more polite.

Brian R.
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Gentleman that rented me the trailer was extremely polite and inquired about what I would be hauling and advised I should get a larger trailer based on contents. He was right and saved me the hassle of not being able to accommodate the the furniture.

Gayle H.
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Customer did not leave a comment.

RONALD P.
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Customer did not leave a comment.

Melody I.
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Customer did not leave a comment.

John O.
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While the truck drove and handled well, the air-conditioner would only blow hot air. In addition, the gear shift was very touchy and sometimes the gear indicator light would not come on. For example, I might try to shift from Park to Reverse but it would jump to Neutral. Or, maybe I was in Reverse and wanted to switch to Drive but it would jump to 4th gear. The fact that the gear position light would sometimes not come on made the issue worse. Might think I was in Reverse but when I hit the gas, I was actually in Neutral. Otherwise, the truck was clean, easy to drive and handled well.

ben W.
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Customer did not leave a comment.

ELIZABETH D.
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When the custom comes into the store to make a reservation it should be made then. I was told I'd get a call to confirm my reservation which I never received. The day before my reservation I was told that wasn't confirmed and the size I needed wasn't available. An hour later the Traffic Dept figured out what to do and gave me someone else's reservation. That customer was fine with the change. I needed to make one stop for tow install and large trailer. I've used this place before and was upset that the reservation wasn't set. But the lady worked it out for me and I'm grateful. Everything went smoothly...except the service person was new which is the same person that told me to wait for an email. That makes no sense if I'm already in the store.

George D.
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Customer did not leave a comment.

Darris E.
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The team at this location were professional and efficient. I was in and out in less than 20 minutes. Upon returning the truck, the “no contact” return was smooth. It was handled much like Preferred Avis car returns. (Left keys in the truck and the young lady instructed me that my bill would be emailed). I initially scheduled a pickup at the Acton Road address. I had a reservation, but there were NO trucks available at the location when I arrived. The Montgomery Hwy location is the way to go!

David M. | First Impressions |
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Customer did not leave a comment.

TIMOTHY M.
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Customer did not leave a comment.

PAUL L.
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Prompt. Efficient. Personable. Professional.

Angela S.
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The best uhaul I ever dealt with the young man that help me was very polite and I was only in there about 5min. In and out

Shonteria M.
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Customer did not leave a comment.

Rashad T.
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Customer did not leave a comment.

Mark G.
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Customer did not leave a comment.

Charles R.
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We had a very good experience, everyone was friendly and professional. Could not have ask for any better service thank y'all for a pleasant experience.

kevin B.
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Customer did not leave a comment.

JERRY R.
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Customer did not leave a comment.

ANTHONY W. | Overall Experience |
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Employees were extremely nice and helpful always.

Randall G. | Overall Experience |
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Customer did not leave a comment.

Katie B. | First Impressions |
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Customer did not leave a comment.

Nilesha M. | First Impressions |
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The customer service rep that sold the unit to me on the telephone Melissa Jones from center support was awesome. The reps at the facility were terrible especially Trey,

Steve S. | First Impressions |
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Very friendly staff

JANINE C. | Overall Experience |
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courteous service always!!! I love Uhaul

Andrzej P. | Overall Experience |
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No comment all excellent

Brian G. | Overall Experience |
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The facility was clean and easy to use.

Derek E. | Overall Experience |
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I had a great experience with this facility. The staff is very friendly and has clean facilities

Otello A. | Overall Experience |
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The staff was especially helpful and accommodating.

Virgina S. | Overall Experience |
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Fantastic staff! Everyone was always so friendly and helpful.

Adrienne B. | Overall Experience |
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The representatives were extremely helpful providing service

Vicki R. | Overall Experience |
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I have never been to the facility, I had a UBOX shipped from Spokane WA to AL. The whole process was great. Jada (name?) from Vestavia, called me every step of the way, with updates, she was great!

Kyle C. | Overall Experience |
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The staff and facilities at my area UHaul are always excellent. Great folks there, and they always take care of me. 5 stars!!!!

JONATHAN G. | Overall Experience |
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Storage facility was frustrating experience, every visit, due to extremely limited (motion sensor) hallway lighting, always hard to come on & only stayed on for 10 min max. Zero lights in storage unit

ernestine r. | Overall Experience |
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Will use again.

Joseph W. | Overall Experience |
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Great storage spaces, all inside and secured. 1-stop shop for moving needs. Probably could direct people to park somewhere else in the property to no effect others trying to access storage bay.

Courtney R. | First Impressions |
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The restroom was extremely clean! Antonio was an amazing help to setting up my storage unit and helping with my trailer return! Customer service is amazing!

Glenn A. | Overall Experience |
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Every time I went to access my storage unit the main door was locked. I would then have to go into the office and wait for someone to come unlock the door which was usually about five minutes.

Wendy S. | Overall Experience |
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Rented Ubox delivered to my home in June.Called 1st of October to have it picked up.Picked up Dec. 6th.We moved to WA. Been charged 2 months for a Ubox no longer in use. Poor customer service.

MELISA B. | Overall Experience |
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Can be difficult to locate staff for assistance.

PEDRO T. | Overall Experience |
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Thanks

Amber a. | Overall Experience |
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Great place

Nico K. | Overall Experience |
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Someone from uHaul put a padlock on my uHaul u-Box and nobody knew where the key was. They were extremely unhelpful and told me I had to get the lock off myself before they came to pick up the box

Pam C. | Reservation |
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Everyone is very helpful and kind.

Danica W. | Overall Experience |
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I used the U-box moving option, so did not see the facility, but my experience working with Jay on delivery and pickup was excellent. I appreciate having such a convenient way to move cross country.

pam c. | Reservation |
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The people at the counter were great. I was mislead on the telephone by someone somewhere else about the hours that I have access. That was very disappointing.

Clark J. | Overall Experience |
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I have been a customer of Anthonio and his staff for over two years. They have always been eager to please at every turn. Great team!

Constance C. | Overall Experience |
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Nice storage.

James S. | Overall Experience |
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Just don’t. You can do better than this place.

No reviews have been submitted for this location.

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