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DOUGLAS MCustomer Reviews for U-Haul Moving & Storage of Vestavia
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was good. Went above and beyond
JASON CPleasant, knowledgeable, and helpful... no improvements needed.
TINA BAnthonio and his team are the best in the business.
JEFFREY WThe young lady that helped me was very kind and seemed to care about the customer experience.
David VAntonio and his team are the best in the business.
JEFFREY WVery busy when I returned this time, but I used the UHaul app to complete my return. Easy process.
HAROLD CGreat truck!
CHRISTIE CI did not drop the trailer off there. Please see above notes.
Suzanna AVery helpful staff that actually are a delight to deal with.
TRAVIS CI really appreciated them finding a truck for me, after my pick-up location had been moved to another location.
DAVID JSmooth transaction on both pickup and drop off. No issues whatsoever.
ERIC HClear signs where to drop the trailers off.
Heather WAlways an excellent experience
William WFor corporate-Seems like more stores Open at 9am-so causes longer Lines and late starts to moves. Esp With summer/heat coming would benefit to open earlier so customers can get earlier start
ANDREW WConvenient location. Large inventory. Very pleased with the trailer we rented.
JOEL HEverything was perfect.
Sue AGreat customer service at this location. All the staff are courteous, friendly and helpful. I can highly recommend this location (Vestavia, AL).
James TI think this may be the best uhaul location of all. Great and friendly service always .
Aaron SOnline reservation, got discount to return truck to preferred location. Once at the desk for pick up lady behind counter argued about price and milage. Price was increased and allowed milage was reduced costing me an extra $80. I don’t have time to argue with women in front of other customers, so just got the keys and went on my way.
JOHN CFolks were super helpful and professional especially the young man that hooked my trailer up and received it back as well.
JAMES AGet more people working there. I was there on Saturday morning and the line was 15 people deep. There was only one gentleman working the counter. He was doing a great job and U-Haul is lucky to have him. He was working two lines at one time and did a great job by himself getting everyone taken care of. The reason I gave you an average rating over all was only because of the lack of help. Other wise I would have giving it an excellent rating. Because the gentleman behind the counter was excellent.
JON Stook 1 hour to get through line. my pick up time was 9 am. I got there at 8:45 .not leave until 10 am.You only had 1 employee working . I need a a discount on the rental. terrible magmt here
HAROLD HAdditional staffing is needed on a Saturday morning. I waited in line an hour to pick up a utility trailer I had already checked in online for.
Walter WN/A
BRUCE PI needed a motorcycle trailer to pick up a purchase in Asheville NC, they had one, worked great. Friendly staff, very reasonably priced, no complaints here!
WILLIAM SThe crew at Vestavia HillsAl are the best of the best! We used them for 5 6x12 trailers one 20’ truck and a car hauler! Each time they set us up right! Kind wonderful people!!! Thanks again Vestavia!!
CAROL PQuick check in. Got me hooked up in no time. Two very knowledgeable and friendly representatives.
Daryl GMore staffing so that one person doesn’t have to leave the counter to assist with equipment
KENNETH GThe person who assisted me was helpful, polite and efficient. This was the best experience I’ve ever had when renting a truck.
SUSAN Snothing everything was good!
MICHAEL KThis is a big outfit and they do nothing but UHaul so there are always knowledgeable staff on hand. They have lots of equipment on site so I have never had a problem getting what I need.
STANLEY MEverything was great
ROBERT DHave a person there to help unload
JOSEPH MGreat experience. Good staff. Clean vehicle.
RAY HThis location is understaffed.
robert sWindshield dirty, very low on oil, had to add 3 quarts of oil to get to safe operating on dip stick. (Express oil said oil was so low it did not show up on dip stick at all.) Like location of this dealer and will use again
ALAN CWould most definitely use them and recommend them to anyone!!
BOBBY N | Overall ExperienceEverything was done in a professional manner. No issues.
augustus cStill waiting on final e-receipt from UHaul on rental that states final mileage charge
MORRIS FEverything was satisfactory
GREGORY BCan't think of anything, right now Customers Services have always been very detailing and professional not just me have noticed with other customers too. Always very pleased, THANKS very much.
MATTHEW CThe worker who helped me was so nice and helpful when picking up!
Rebecca GPersonnel were experienced and performed their responsibilities with urgency. They provided clear directions during rental process and support attaching trailer to tow vehicle.
RANDALL Mnothing
RICHARD LThe trailer had leftover trash from the previous customer's use, including nails, screws, broken glass, metal, food residue, and other discarded trash items. I cleaned this out after I discovered it at home. I asked for a refund at the location when I returned the trailer the next day. The customer service was sub par and attempted to put the blame back on me instead of owning the problem and delivering a solution. That was the most disappointing part of the whole ordeal.
WILLIAM WVery timely and courteous. Great experience.
JENNIE DFriendly and helpful staff originating the rental. Fast and efficient return. Fair pricing for local trailer usage.
DAVID WThe truck met my needs but did not run smoothly at al.
RAYMOND JFavorite location best staffed conveniently located center with lots of inventory highly recommend
JEREMY GThe man who checked me out was etremely helpful, especially helping me with mu iphone and what I was supposed to take photos of. He was VERY nice!
VALERIE SThe staff at the Vestavia store were great! Very accommodating when the reservation didn't go as planned. Knowledgeable and helpful, they set a high bar for customer service. The equipment was clean and worked perfectly. Overall excellent experience. Thank you!
SHEA BThe exact location of where I was told to drop off the trailer, turned out to be a location that did not take trailers. I had to drive forty five minutes away (both directions) to drop it off. This was extremely inconvenient and could have been avoided if the person renting to me had checked beforehand.
WILLIAM PGood experience. Absolutely no problems, no surprises. The staff was very informative and very polite. I will use them again.
Daniel TGreat customer service!
RATARA JI could smell marijuana on one of the employees
Tim S | First ImpressionsService was all that and some ill be back
Becktemba S | Overall ExperienceThe staff was GREAT! Moving was really stressful for my wife and I as we were doing it on our own, but they helped us where they could which made a world of difference.
Micah E | Overall ExperienceGeneral manager is awesome. Everybody was nice, place is super clean, highly recommend.
TAMARA M | Overall ExperienceBest U-Haul location ever! The people are always so nice & helpful. I won't use any other U-Haul.
Margaret K | Overall ExperienceThey was very helpful and friendly.
Shequieta A | First ImpressionsThe staff was very helpful and courteous. Spent time explaining the process and showing me the unit to make sure it was what I needed.
mara t | Overall ExperienceLights did not always work or there was a delay in the lights turning on. Would be helpful to have light in the unit since it is indoors.
myste k | Overall ExperienceEverything was great!!! Thank you!!
jefferey f | Overall ExperienceStaff was horrible. Storage was horrible. Layout was horrible. Will keep it stored until I have to but I will never use U-Haul again.
THOMAS V | First ImpressionsI would not recommend to a friend because the price should be prorated if moving out early. Customer service has always been exceptional.
Jessica O | Overall ExperienceThe Store was supposed to open at 9. No one showed until 9:45. I had movers scheduled, so now we are out double the money for movers because of how long it took for the person who showed at 9:45 to help us. Both employees who came took personal phone calls on their cell phones while assisting customers who had been waiting an hour for the store to open up. My first month of storage was supposed to be free per the promo and the employee charged me and then informed me there was nothing she could ro and I would have to come back next month if I got billed then. When we came back in after unloading to return the truck, an employee was sitting behind the desk on a stool sleeping. My husband got a picture of this. Unprofessional, untimely, rude.
Hannah G | First ImpressionsQuick & Easy process!
Colyn F | First ImpressionsGreat staff here. They are always busy and are able to take care of the regulars. Definitely recommend them for storage and for truck/trailer rental.
Joseph S | Overall ExperienceEmployees were extremely nice and helpful always.
ANTHONY W | Overall ExperienceThe customer service rep that sold the unit to me on the telephone Melissa Jones from center support was awesome. The reps at the facility were terrible especially Trey,
Nilesha M | First ImpressionsVery friendly staff
Steve S | First Impressionscourteous service always!!! I love Uhaul
JANINE C | Overall ExperienceNo comment all excellent
Andrzej P | Overall ExperienceThe facility was clean and easy to use.
Brian G | Overall ExperienceI had a great experience with this facility. The staff is very friendly and has clean facilities
Derek E | Overall ExperienceThe staff was especially helpful and accommodating.
Otello A | Overall ExperienceFantastic staff! Everyone was always so friendly and helpful.
Virgina S | Overall ExperienceThe representatives were extremely helpful providing service
Adrienne B | Overall ExperienceI have never been to the facility, I had a UBOX shipped from Spokane WA to AL. The whole process was great. Jada (name?) from Vestavia, called me every step of the way, with updates, she was great!
Vicki R | Overall ExperienceThe staff and facilities at my area UHaul are always excellent. Great folks there, and they always take care of me. 5 stars!!!!
Kyle C | Overall ExperienceStorage facility was frustrating experience, every visit, due to extremely limited (motion sensor) hallway lighting, always hard to come on & only stayed on for 10 min max. Zero lights in storage unit
JONATHAN G | Overall ExperienceWill use again.
ernestine r | Overall ExperienceGreat storage spaces, all inside and secured. 1-stop shop for moving needs. Probably could direct people to park somewhere else in the property to no effect others trying to access storage bay.
Joseph W | Overall ExperienceThe restroom was extremely clean! Antonio was an amazing help to setting up my storage unit and helping with my trailer return! Customer service is amazing!
Courtney R | First ImpressionsEvery time I went to access my storage unit the main door was locked. I would then have to go into the office and wait for someone to come unlock the door which was usually about five minutes.
Glenn A | Overall ExperienceRented Ubox delivered to my home in June.Called 1st of October to have it picked up.Picked up Dec. 6th.We moved to WA. Been charged 2 months for a Ubox no longer in use. Poor customer service.
Wendy S | Overall ExperienceCan be difficult to locate staff for assistance.
MELISA B | Overall ExperienceThanks
PEDRO T | Overall ExperienceGreat place
Amber a | Overall ExperienceSomeone from uHaul put a padlock on my uHaul u-Box and nobody knew where the key was. They were extremely unhelpful and told me I had to get the lock off myself before they came to pick up the box
Nico K | Overall ExperienceEveryone is very helpful and kind.
Pam C | ReservationI used the U-box moving option, so did not see the facility, but my experience working with Jay on delivery and pickup was excellent. I appreciate having such a convenient way to move cross country.
Danica W | Overall ExperienceThe people at the counter were great. I was mislead on the telephone by someone somewhere else about the hours that I have access. That was very disappointing.
pam c | ReservationI have been a customer of Anthonio and his staff for over two years. They have always been eager to please at every turn. Great team!
Clark J | Overall ExperienceNice storage.
Constance C | Overall ExperienceJust don’t. You can do better than this place.
James S | Overall Experience