Customer Reviews for U-Haul Moving & Storage of Victor

Rating:

5.0

The self drop-off after business hours was a bit cumbersome but overall a very good experience.

Rating:

5.0

Fabulous customer service! We have rented many times at this location and have always been very happy. We highly recommend!

Rating:

3.0

Was charged extra for cleaning for no reason.

Rating:

5.0

This victor location for uhaul is OUTSTANDING> the people are caring and devoted to their jobs. I will never go anywere else

Rating:

5.0

I found the app a little difficult to use, but otherwise, I was happy with the rental.

Rating:

4.0

It would be nice for the agent to tell me about checking the back before I leave, instead of me getting home and seeing the text with a link that no longer works. It’s the difference between a 4 and a 5.

Rating:

5.0

busy location that takes the time to go above and beyond for the customer

Rating:

4.0

Increase the staff for the amount of volume this location receives.

Rating:

4.0

Patty was awesome went over and above to help me out thanks again guys

Rating:

5.0

Nothing! The customer service was great, and the process was simple and efficient.

Rating:

5.0

This is my second time using this location for my small business. Pickup and drop-off was a breeze and fairly priced.

Rating:

3.0

Truck was given to me at just above halfway on the gas. I put in and refilled the tank to just above Half and took a picture. Why am I being charged an extra $13 for gas when it met the U-Haul requirement? Where can I send a picture?

Rating:

5.0

Easy and convenient

Rating:

4.0

rapid check in

Rating:

5.0

I didn't like the option of buying insurance or having to pay immediately for damages if I didn't get insurance. In NYS, car owners have insurance that covers rented vehicles. I opted out of the insurance and was stressed out the whole time while operating the truck.

Rating:

1.0

They didn’t have the items requested, which were requested 2 weeks previously. I took care of everything online because I was only paying but they insisted I drive there. They then made us wait till they got the blankets, he took his own slow time and had no interest in helping us get on our way. By making me come in person to pay with the card I entered online, it delayed my move 2 hours! Only one other customer was there.

Rating:

5.0

Everything was great.

Rating:

5.0

The owner (can't remember the name) was very knowledgeable and helpful.

Rating:

5.0

James and the GM were very accommodating and went out of their way to find us a motorcycle trailer. They went above and beyond and it was much appreciated!

Rating:

2.0

19.99 is a sales gimmick. I paid acutlly 128. For one day and traveled 75. Miles . It all adds up quickly plus I had to pay a kid 50.00 for 3 hours of hard work. So it is far from $19.99 and 11.00 for 5 small boxes.

Rating:

5.0

Why do we always have to give the information to location counter when we use the app to input all that information?? The properly maintained app should serve the company's needs and make the time shorter on location?

Rating:

5.0

Great staff, location, and the truck was in good shape.

Rating:

3.0

Need more help. There was 1 person working when we picked up UHaul on a Thursday evening. There were 4 people in line behind me and the phone kept ringing with many on hold. The 1 person working did a great job regardless.

Rating:

4.0

The UHaul had a leak in the roof, so our mattress, pillows, blankets, couch and many other things got wet during the move. It would be greatly appreciated if a partial refund could be provided.

Rating:

5.0

The online app was easy to use, and the staff were very friendly and helpful!

Rating:

5.0

The customer service was outstanding! From the manager to every person I interacted with it made the whole process seamless enjoyable red tape was kept to a minimum

Rating:

5.0

Friendly and helpful

Rating:

4.0

Apparently every Saturday at 10am to 12 their system crashes. Watched it happened. Was there for 35 minutes trying to pick up my reservation. Then the power flickered and lost all computers. I was there for about an hour. Just to pick up a trailer.

Rating:

5.0

Great service, easy to pick up and reasonable price! Would definitely recommend!

Rating:

5.0

Nothing. Great service, friendly staff.

Rating:

5.0

Keep up the good work! Great overall experience.

Rating:

5.0

Great service in and out. You're people are fantastic. The 10' box truck was a little worn out but clean and met my needs with no problems. Wouldn't want to drive it a great distance but was fine for my 20 mile round trip.

Rating:

5.0

Everything 100+++++

Rating:

5.0

Originally rented here only due to equipment availability. staff was great and had everything clean and prepped when I arrived. This was first time renting with UHaul where truck and trailer were pre-prepped prior to my arrival. Will rent from this location again (vs Irondequoit or Henrietta).

Rating:

5.0

Excellent customer service began with the national scheduling agent helping me find a truck on a busy weekend. The Victor location staff were efficient and friendly. Everything was explained clearly and the truck was clean and easy to load/unload. The entire experience was well done. Will rent again from the Victor location!!

Rating:

5.0

OUTSTANDING staff!!!

Rating:

2.0

This dealer needs to get their address corrected in the system. I was sent to a nursery by U-Haul‘s text and email messages and had to call their phone to find out that they weren’t located there but they were a half a mile down the street.. and at that location was nothing more than a tool shed and a gravel pit.

Rating:

1.0

My original reservation was to return my U-Haul at 6:00 PM. However, I began receiving multiple phone calls from the Victor U-Haul location at 8:30 AM stating that my truck was due back. About an hour later, I returned the call but was unable to reach anyone, so I left a voicemail. After receiving additional calls a couple of hours later, I finally spoke with an employee who confirmed that my reservation was, in fact, scheduled for a 6:00 PM return, and I believed the issue had been resolved. Approximately 45 minutes later, I received yet another call—this time from an employee named Isaac—telling me that my truck was overdue and should have been returned at 8:30 AM. I explained that I had already spoken with another employee, who had confirmed my 6:00 PM return time. Isaac acknowledged that he could see those notes in the system but still asked me to confirm multiple times that I would have the truck back by 6:00 PM. To avoid any further issues, I arrived early and returned the truck at approximately 5:20 PM. During the return, Isaac told me that I was “lucky to even get a U-Haul this weekend” because there was a statewide shortage of trucks. I found that comment extremely unprofessional. A customer should not be made to feel that repeated communication errors and inconveniences are acceptable simply because equipment is in high demand. Throughout the interaction, I found myself apologizing multiple times, even though the confusion stemmed from conflicting information provided by U-Haul. After reviewing my rental agreement, I believe there were errors in how both my pickup and return reservations were handled. I understand that busy weekends can be stressful, but customer service should not suffer as a result. Clear communication, accountability, and professionalism go a long way. Unfortunately, that was not my experience at this location.

Rating:

1.0

This was not the location we were offered and requested in the app over a month ago. It’s 30 miles away and I was told this one day prior to pickup.

Rating:

5.0

Easy peasy pick up and drop off. Smooth as silk

Rating:

5.0

Nothing you are doing great

Rating:

5.0

Online reservation was easy. Pickup was fast. Friendly staff. The link to submit photos and comments was easy to use. Vehicle was clean and easy to operate. I appreciate the stereo have Apple Carplay and Android Auto for navigation, made my move a breeze. UHaul has come a long way since the last time I had to move.

Rating:

1.0

This location is a shit show, I’m so glad I finally got everything out of my u box I will never use this location again, the manager McKenzie is extremely rude and horrible at her job, I try to call multiple times you can never get through and after fucking up my order they did nothing to fix it

Rating:

5.0

All of the employees I had contact with were extremely friendly and helpful.

Rating:

5.0

There was an issue with the drop off location and the guy at the counter just told me to call the 800 U-Haul number. I was in the lot on the phone and very frustrated when, Patty from this location asked me if there was a problem, I explained and she went above and beyond to understand the issue and help. She was great. Thank You Patty

Rating:

4.0

Just a drop off after hours.

Rating:

4.0

Mileage rate is ridiculous! It needs to be lowered.

Rating:

5.0

Patty was great! everything went like clock work this time!

Rating:

5.0

Not too crazy about the toy hauler. Just two chairs to hold the vehicle on it. Not good. Serious accidents will happen in the future. In my opinion. Steve

Rating:

5.0

I’m not sure but I think all customers would like more affordable pricing. I was surprised at the mileage pricing and it seemed like it has increased significantly compared to the last time I used your services.

Rating:

5.0

The monthly payment became too expensive, but great storage facility!

Rating:

5.0

Everyone has always been super helpful and super friendly. The facility itself was great too! Thank you for making such a difficult time so much easier. Uhaul has always been the best!

Rating:

5.0

Staff was excellent, so friendly and helpful. I always felt safe and secure there as well as my mom's belongings being safe. Loved that the storage was inside a building. The alarm is obnoxious but I am sure you already know that, lol.

Rating:

5.0

This storage space in Victor, NY revived our faith in uhaul. Our previous space in Worcester MA was robbed repeatedly, they were difficult and rude. We had to have the manager at this location call to get them to close our last account after repeated messages. Not to mention the 19 phone calls, 3 locations, a customer service representative hanging up on us for 1 out of state truck rental. We were called 4 hours into the next state and they called to tell us our tow was unsafe. No response from anyone at uhaul management for the absolutely abhorrent costly experience we had with uhaul in MA. Thank goodness for Mackenzie and her team or we would never have anything good to say. Still disgusted by how we were treated after 5 plus truck rentals and almost 2 plus year of storage. We have spent thousands of dollars and you caused us pain suffering and a huge loss of family collectibles and art. Shame on you

Rating:

5.0

The facility was very clean and nicely accessible. The staff was helpful and accomodating. It was a very pleasant experience and we will definitely be using this service and accommodations in the future. Being able to rent a truck and store items where we are returning the rental truck made the experience very efficient.

Rating:

5.0

Could be a bit more price conscious

Rating:

5.0

Great service, clean and environmentally friendly! only suggestion is to add lighting in the unit... had to remember to bring flashlight..

Rating:

4.0

For temperature control storage I'm not sure why it has to be over a hundred dollars more for 5 less feet than other storage, but for people that want secure indoor metal siding storage I can justify a higher cost b7t not that much.

Rating:

3.0

I didn’t have to deal with anyone in the office so I can’t attest to those questions, I will say that I was disappointed when I reserved a unit only to arrive and find out that it was 2 units instead of one. I knew it was a short term issue for our family, so we kept the split units but it was pretty inconvenient and I’m shocked that I did not receive a phone call about it.

Rating:

5.0

The woman who was behind the desk was helpful and friendly. Excellent customer service. I wish I would’ve wrote down her name. Great experience.

Rating:

5.0

I was stressing about what to do with the contents…saw the sticker and problem solved.

Rating:

5.0

McKenzie was awesome. Check-in process with two keypads is a little cumbersome, you probably hear that a lot.

Rating:

5.0

The staff member on duty was very polite, friendly, professional and answered all my questions.

Rating:

5.0

Mackenzie provided excellent customer service and was knowledgeable in addressing all of our questions.

Rating:

2.0

I’m not happy that the unit type I asked for was not provided and instead 2 units were provided. This was not helpful and not communicated to me. I’m unsure how or why this really happened. I was told that it was because they didn’t have the unit chosen as an online check in choice, but that was not clearly stated and when I received a text to do it online, why would I think that would make a difference in what unit I was given? I’m super disappointed and not sure I will keep my stuff here after this month. Which makes more work for us now, and is very frustrating

Rating:

4.0

Makenzie and her team were great…the only issue we had was that the storage unit was on the second floor…a long walk to the back of the facility! If there was access through the rear of the building that would not be nearly as bad. We went into it with our eyes open so it wasn’t their fault at all. Thanks!

Rating:

2.0

After completing on line check in process and providing photos of drivers license multiple times I had to register at the desk and go through the exact same process with photos. Also, no explanation was previously provided about having to use two different keypads to enter the facility and then the facility keypad required me to enter the code 3 times before it worked. If you offer a 24/7 virtual check in process then the tools you need to use to do the checkin in need to work.

Rating:

1.0

Waiting to the last minute to tell me there is no elevator to the second floor was disrespectful and very unpleasant.

Rating:

5.0

Chuck and his colleague (apologies I cannot remember her name) were amazing. Super friendly and very helpful getting us checked into our storage unit and truck return. Thank you

Rating:

1.0

Rude staff. Such. Rude. Staff. Won't be back due to that

Rating:

5.0

I was very pleased with the storage facility and the entire staff. Everyone was very helpful and always very courteous. The storage unit I had was perfect for my needs. I would not hesitate to use this facility again, as well as to recommend it to a friend or family member. Thank you.

Rating:

5.0

No air conditioning in warehouse extremely hot

Rating:

5.0

We moved to the facility 22 years ago. It’s been great ever since.

Rating:

5.0

Derrick was extremely helpful and nice!

Rating:

5.0

Been working with them for 21 years. Always helpful!

Rating:

5.0

Very friendly staff! Also very helpful.

Rating:

5.0

The service was excellent, and the storage unit is perfect for my needs. I really like being able to drive inside to unload, in case the weather is not good. It is very easy to get to my storage unit and it is a very secure building. Thank you.

Rating:

4.0

Mackenzie at the victor NY location was awesome. Thank you so much.

Rating:

3.0

Waiting for help from assistance takes a very long time

Rating:

5.0

There are too few 5x5 spaces, so we had to get a 10x5, but in the end it was helpful because we stored a lot more there during our move than we expected. We had 6 weeks between when we needed to be out of our apartment and before our sellers would allow us to close on the house. It ws nice to have that space.

Rating:

1.0

I rated my overall storage experience poor. Because on 2 different occasions I went to my storage unit and could not gain access Because a Uhaul lock was place on my unit unjustly. I was current with my payments but was prevented access of my personal property...

Rating:

5.0

The gentleman who checked me in was very friendly and helpful. He gave me a tour of the building and processed an upgrade quickly and efficiently.

Rating:

4.0

Mackenzie was extremely helpful. Seems to be very customer focused, courteous and went above and beyond. (I had a tough time checking in my truck the evenign before and Mackenzie hlep with that as well as answering several question I had about the Storage unit. Be careful, I might go back and try to hire her !

Rating:

3.0

Excellent customer service

Rating:

5.0

Staff very helpful when i had questions and both at starting the rent and closing the unit. Great job. Thanks

Rating:

5.0

This staff was amazing and did a great job. My moving experience as many was all over they were a absolutely terrific when I arrived and picked up my items when I left. They are a wonderful team. Thank you definitely recommend.

Rating:

5.0

Extremely kind and wonderful staff. Highly recommend good experience from all. Courteous and helpful. Took care of my needs quickly showing me everything I needed to know. Facility is clean and storage size perfect.

Rating:

3.0

No one answered the bell at the storage entrance so understaffed and also normals were ever confirmed by anyone after I sent request to move out

Rating:

1.0

Terrible customer service. I moved from out of state and qualified for 1 month free storage. I requested a storage unit on the ground floor and paid for it over the phone. When I went there to pick up the keys it was on the second floor after waiting in line for over 20 mins I was given a ground floor unit. The counter person did not tell me it was a larger unit and that there would be a upgrade fee. When I received my bank statement there was a $154.00 charge and a $60.00 charge for the unit and upgrade. I immediately went down and ask why I’m charged this because I was told it was free. They said the person made a mistake and they would take it off and credit it back. That never happened after numerous attempts to get it taken off I was then told it was a bank problem and to call my bank, which I did but it was not my bank. It took many phone calls and trips to uhaul to get this resolved which was finally credited back. Would never recommend uhaul!

Rating:

5.0

Very helpful, clean, and easy move in and out. Thank you!!

Rating:

5.0

McKenzie was great yesterday (5/31/21) with the checkout and helping relatives get their trailer rented.

Rating:

5.0

We used U-Haul Moving & Storage of Victor for storage. We stored our things there for almost eight months. The storage facility is nice and clean and climate controlled. We especially liked that we could drive our cars and rentals right in to unload, and again to load when we left. This is great in any weather and especially nice when it’s too hot or cold out. They even have a nice little section where you can take or leave items in good condition. We bought packing materials and ended up renting a 15-foot truck when we were ready to move our things. The people there are great, over the course of this year we have spoken to four employees there. Each person was kind, treated us with respect, and was very helpful. I highly recommend using U-Haul Moving & Storage of Victor.

Rating:

5.0

Lights in the unit.

Rating:

5.0

Monty was excellent. Great employee who served out country in the USAF. Excellent hire!

Rating:

5.0

This was a very positive experience. I particularly appreciated Mackenzie's positive and helpful manner on the phone when I was trying to co-ordinate my move-out remotely.

Rating:

5.0

wonderful place and amazing staff!

Rating:

5.0

Great service.

Rating:

3.0

Checking in was difficult. Didn’t have my reservation as I booked it.

Rating:

5.0

Access was excellent even on a rainy day since the vehicle could be loaded or unloaded while under roof. We had several people helping us move. They all said it was great.

Rating:

5.0

Friendly staff. Conveniently located facility. Clean and well maintained. Everything you would expect from uhaul! Thank you to all the people at uhaul of Victor!!

Rating:

5.0

Very professional. Would use this facility again, very impressed!

Rating:

4.0

The people were great but no one could find my reservation on the computer. I had just enough time so the delay was unnerving. Kathy was a big help.

Rating:

5.0

This facility went above and beyond to accommodate my storage needs. Returning my rental trailer was quick and easy too. Couldn't be easier - Thank you!

Rating:

5.0

Adam was outstanding. My pick up he was so helpful getting me on the road. My return he was busy but kept engaged moving quickly to help several customers while working alone. Great asset to Victor st

Rating:

5.0

Great crew, all were friendly and worked hard to complete their tasks.

Rating:

2.0

Dirty toilet in the bathroom. Bad workers: Didn't know how to set alarm right. Dumb & bad operator on the phone I called due to alarm going off b/c alarm wasn't set right. Too expensive. Overall bad.

Rating:

1.0

I’m being over charged for the same unit that I see online for $30 cheaper and have been charged a $50 late fee at times for being 1 day late with payment.

Rating:

4.0

Great experience overall.

Rating:

5.0

The storage unit was perfect for the month that we needed it. Temperature controlling is a great feature. And it was nice that it was free due to our one way truck rental!

Rating:

5.0

very friendly and helpful

Rating:

3.0

Storage space offered was smaller than expected, a larger unit was not available though offered. I almost lost the contracted Moving Help and I had to go to another UHaul. It was a nightmare for me.