Customer Reviews for U-Haul Moving & Storage of Victorville

5,395 reviews

15811 Lorene Dr   Victorville, CA 92395
(W Of 7th St)

(760) 245-0196

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(760) 245-0196

15811 Lorene Dr
Victorville, CA 92395
(W Of 7th St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Sell me the trailer that i rented from you, it was absolutely perfect forg CA

George F. 
Rating:
5.0

Customer did not leave a comment.

Leslie T. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

everyone was wonderful.

THALYA F. 
Rating:
3.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

DAISY M. 
Rating:
1.0

Don't dispatch empty tank trucks, wasted my own time that could've been used for moving. Went to the gas station, attendant expected me to fill up the truck 1/4 fill. Horrible service, terrible employee his name was Guillermo

Ivan M. 
Rating:
5.0

Customer did not leave a comment.

JINGHONG T. 
Rating:
3.0

The staff is great , however the trusted k was loud engined and dirty. First time from many rentals.

SHAHE K. 
Rating:
2.0

I dont what to said about this service

Bee M. 
Rating:
5.0

Customer did not leave a comment.

Erica G. 
Rating:
3.0

Customer did not leave a comment.

ALYSSA S. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
1.0

They didn't have a truck got me as I reserved it a week ahead. And they charged me more than I was supposed to pay, and the truck they did give me was having engine and brake issues!

Martha R. 
Rating:
4.0

The need help with waiting time

Andre C. 
Rating:
4.0

Every Business has its flaws, But what can you, As a customer one just needs to have patients. But for the most part, Trucks & Equipment cleaned and maintained pretty well. and i do like the fact that this location lets customers rent certain Trucks via mobile services. with out having to wait till they open and stand in line. Overall this location does its part. so on a scale from 1-10 i am gonna give them a 9.

Ivan O. 
Rating:
1.0

Explain every detail of the rental including the charges that will be posted to the contract including appliances and insurance that will be charged daily if they ever need to extend the rental..

Ernesto A. 
Rating:
4.0

Hire more staff

Andre C. 
Rating:
5.0

No improvement needed. The gentleman that assisted me was very professional with cm good customer service skills.

Esmeralda V. 
Rating:
5.0

Customer did not leave a comment.

carolyn s.  |  First Impressions 
Rating:
5.0

THE STAFF WAS EXCELLENT FROM THE TIME I PICKED UP MY RENTAL TILL THE TIME I DROPPED OFF GREAT JOB GUYS I GIVE YOU 5 STARS...

JOSEPH M. 
Rating:
5.0

n/a

Natalie G. 
Rating:
3.0

I had reserved a 26 footer and was given the keys to go outside to look for it. It was no where to be found on the lot. I came back inside and the person inside exchanged it for a 20 footer. He did give me a discount but unfortunately I had to make 2 trips instead of one because of the smaller size which caused my bill to double because of the mileage. I was to tired to complain but I believe I shouldn't have to pay the extra for the mileage.

TISHA P. 
Rating:
5.0

Customer did not leave a comment.

DeAndra R. 
Rating:
1.0

One person working at the counter, there was a long wait to get my truck. When I got it someone was syphoning out the gas so instead of having half a tank I had less than 1/4 tank. I had to put gas in it even before I could use it. When I turned the truck back in it had more gas than when I left with it.

KIMBERLEY W. 
Rating:
5.0

Customer did not leave a comment.

OMAR P. 
Rating:
5.0

Customer did not leave a comment.

andre T. 
Rating:
5.0

Everything is perfect

Mario C. 
Rating:
2.0

Customer did not leave a comment.

JOHN G. 
Rating:
4.0

The Staff at several locations that I was sent to were great. U-Hauls policies and availability for one-way rental trailers is terrible. Even though I had a reservation two months in advance I had to drive a hundred miles to pick up a trailer that was available for round trips at the local shop. Then I was sent another 50 miles to pick up a utility dolly. They had utility dollies at the location where I picked up the trailer but they were only four in town use.

Randall M. 
Rating:
5.0

Only issue was little gas in truck and also truck cab smelled of smoke and was a little dirty

Angelina R. 
Rating:
3.0

Associates must be more willing to engage with customers. Seemed like I was a nuisance just being there. I made my reservation online and paid for the rental but was still asked for more info once in store.....what's the purpose of Uhaul's online reservation/check-in if it still take another 15 minutes to finish the rental agreement stuff. I was asked for 3 phone contacts....WHY? Associate attempted to verify the numbers but when no one answered, he asked for another number.....simply ridiculous and unacceptable! When I refused to give out further personal info, he said do you have a other ID such as military ID. I gladly handed that to him. He then completed the rental agreement without delay. What if I was not military affiliated...did he want all my contacts? I told him people are working at his time plus the fact this day and age, rarely does anyone answer a call from a number they don't know. Even if it comes up as U-Haul....most people won't answer thinking it a sales call. C'mon people, get with the program,,,,I understand that you may need another contact but 3? Respectfully, DR. Hernandez

David H. 
Rating:
5.0

Equipment strapps on trailer we're warn out and cut !!! Had to lay over 12 hours cost me $180 and 12 hours of time so you get a 0 for Making sure equipment was operating. Thank you very much

MARIO R. 
Rating:
4.0

Guillermo Sanchez gets 2 thumbs up!

CHRISTIAN L. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
2.0

The lack of human involvement made the transaction confusing and hard . Even though I went in and got it. The app would not work to verify condition (all scratched up) the agent just told me to take pictures. the bill is still not final and presented to my account. I was blown away by the 99 cent per mile charge. Not the haul I remember.

STEPHEN C. 
Rating:
5.0

The guy was very friendly and helpful

Leticha V. 
Rating:
3.0

Customer did not leave a comment.

Juan G. 
Rating:
4.0

We weren't able to use cash for the rental. It was quite disconcerting and unbelievable for older people who spent years clearing up our credit.

WILLIAM B. 
Rating:
5.0

Great customer service and fast un and out.

SHAHE K. 
Rating:
1.0

No dolly on truck, lock not working, no gas when pi ked up, dropped off with 3/4 gas no compensation on that awful tried to call location they never answer phone.

Adam B. 
Rating:
2.0

My unit was burglarized, regardless of the cameras or the alarm! All my valuables and personal non-replaceable items were taken. I do have rental insurance.

Kevin P.  |  Overall Experience 
Rating:
5.0

Edwin friendly / great customer service

Elided P. 
Rating:
3.0

Customer did not leave a comment.

Herlinda H. 
Rating:
4.0

a little slow on help but overall did a good job getting me in and out I was satisfied

PATRICK F. 
Rating:
5.0

Customer did not leave a comment.

Anthony G. 
Rating:
2.0

Better staff, better service, less people on their phones, more people actually trying to help.

JARRETT L. 
Rating:
1.0

Truck had no ramp, I was not told by the Gen mgr Guillermo who was rude and unhelpful. He talked to his crew about personal things while we waited for 20 mins at the fron t of the line … waiting. He is in no hurry and I don't see how he could have been promoted. I'll never use that store again.

DAMIEN R. 
Rating:
5.0

Customer did not leave a comment.

Garry J. 
Rating:
3.0

Customer did not leave a comment.

robyn F. 
Rating:
5.0

Customer did not leave a comment.

Tatiana L. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

Informing customer of all restrictions when it comes to renting vans and trucks. Example letting people know you needing to have a residual address.

THOMAS K. 
Rating:
5.0

Everything was great!

Mary L. 
Rating:
5.0

NO service was great

VICTOR V. 
Rating:
1.0

After hours 5x8 open trailer drop Thursday evening. Received by location Sunday morning, 3 day charge for a 6hr use? Left a message daily to please accept my return (2hr drive back to the store), charged for 3 days, great work guys!?! There are other options to choose from next time

KYLE C. 
Rating:
5.0

Customer did not leave a comment.

TOMMY O. 
Rating:
3.0

they do not clean or disinfect, there was animal hair all over the cargo van, food stuck to the floor, and you could see clearly that the windsheild had spit and other debris on the inside

Albert T. 
Rating:
5.0

none.

Jesse O. 
Rating:
5.0

Customer did not leave a comment.

Harrison L. 
Rating:
5.0

Review/demonstrate the truck controls with the renter

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Peter P. 
Rating:
5.0

Customer did not leave a comment.

TODD L. 
Rating:
5.0

Thank you Guillermo! Exelent customer service.

DOMINGO N. 
Rating:
3.0

Customer did not leave a comment.

Victor G. 
Rating:
5.0

Customer did not leave a comment.

Ernesto H. 
Rating:
2.0

I was over billed by uhaul and when I called they said to bad thats the way it is only on that can give you crdit is store manager

Armand K. 
Rating:
1.0

The manager had no integrity. He fraudulently complete a contract and when we returned it he said he would make it right. Making it right to him was too charge me. We originally rented out food two days, we returned it within hours. Do not trustthe manager.

Teresa B. 
Rating:
1.0

Customer did not leave a comment.

TRAYNAL S. 
Rating:
3.0

We rented a 20 foot truck and they did not have one! We had to spend more money having to rent a 6X12 trailer plus. A 15 foot truck! ! That is wrong of UHAUL !

Robert P. 
Rating:
5.0

Edwin was a great guy to us!!

Maribel A. 
Rating:
4.0

my move was stressful..... But having the right equipment made it smoother than expected. thanks U-haul

MICHEAL B. 
Rating:
5.0

Customer did not leave a comment.

Frankye P. 
Rating:
5.0

Customer did not leave a comment.

ARCELIA C. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

SERGIO P. 
Rating:
3.0

Customer did not leave a comment.

NATASHA G. 
Rating:
5.0

Customer did not leave a comment.

CLARENCE K. 
Rating:
1.0

Had to change a ball on hitch ! I had the extra ball hitch that fit my rental , but they refused to help me with a tool to switch ball hitches ! Only repeatedly to sell me one !!!

Philip Q. 
Rating:
5.0

Great Service! Love the staff at this location

Alyssa A. 
Rating:
2.0

Customer service representatives are not informed to there jobs. Unorganized understaffed, I waited 45 minutes to get my trailer. I would not recommend this location, I've been to other locations and not have any issues

Richard S. 
Rating:
4.0

30 min past my appointment time and truck was rented to someone else and my reservation was cancelled. Was able to get a truck 4 hrs later.

SEIN S. 
Rating:
4.0

get more help in office area two people at all times

Patrick F. 
Rating:
5.0

Based on this experience, I don't have any suggestions for improvement. The representatives were thorough and polite. They were helpful.

SARAH R. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
4.0

Customer did not leave a comment.

Paula E. 
Rating:
5.0

No. All employees were curious and answered all my questions.

BERNADETT G. 
Rating:
3.0

So I went there and waited 35 min as the lady said she'd be back after 30 min leaving me and 3 other customers the one in front of me left after 15 min after she left be he was there for 30 plus the time she left this place needs major help with customers and all of them were nice and courteous but the lack of customer service lacks and needs help

John K. 
Rating:
5.0

Be the same at all times, even when things go south.

GUS G. 
Rating:
1.0

They gave us the runaround! Employees should be more educated on sizes of equipment and what is able to be hauled without us having to do all the research. They also told us they had no trailers sent us to another location. When we arrived office hours 8-5 yet was closed for the rest of the day. Corporate sent us back to the first location. With a few trailers available. 3 hours of lost 😞 time.

MARGARET E. 
Rating:
5.0

Overall everything was excellent I got to office got the truck went and picked up my refrigerator came back and everything was handled fast and excellent this was a great experience for me and I was greatly appreciate it oh thank you

HELEN O. 
Rating:
3.0

Lady was very rude and just focused on chatting with co worker. left me waiting for 40 minutes to get seen

Phillipe P. 
Rating:
4.0

Customer did not leave a comment.

JON C. 
Rating:
5.0

Be specific on the Time of picked up, I was schedule for 8:30 am but the store didn't open until 9am...

Alejandro G. 
Rating:
5.0

Nothing the staff was great

Desiree G. 
Rating:
5.0

Customer did not leave a comment.

Samuel H. 
Rating:
5.0

Edwin, Joshua, and Jojo provided excellent customer service.

Randy C. 
Rating:
2.0

Customer did not leave a comment.

JOSE D. 
Rating:
3.0

Virtual pick up was horrible. Also, they promised me $33 credit if I returned the vehicle on 1/4 tank since it was given to me on 1/8 of a tank and they did not follow through. I put $30 gas in it before I returned it.

Carrell B. 
Rating:
5.0

Customer did not leave a comment.

Ranon P. 
Rating:
4.0

Customer did not leave a comment.

Troy R. 
Rating:
5.0

Customer did not leave a comment.

EDGAR M. 
Rating:
1.0

I was one of their clients since April I went in I was told that made mean how to get paid I don't know what the month and it was 3/4 by 8 which is a hundred something but they brought up a bill that was about 500 from number one day I've been having a hard time where they have stoled my phone they stoled a price list things that were in there and only they had you know like it to them cuz I didn't have a lock so the last time I wanted to get my stuff and one of the gentleman trying to become a supervisor very very very Dishonored me broke broke me into pieces it's just respecting me call me on my name is that now he even have my left arm off. So no I don't want nothing to do with that that face that I hope something he gets soon soon

Maria D.  |  Overall Experience 
Rating:
5.0

A good p nolace to rent things

ALEXANDER B.  |  Overall Experience 
Rating:
1.0

It took me 2 hours just to give the truck back to you guys and they can give me the runaround and run around

ALEXANDER B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Suzanna H.  |  First Impressions 
Rating:
1.0

I was still being billed after I moved my stuff out of storage. My first time using the U-Haul I was billed for an extra day. I had to call corporate to get my refund. The manager at the U-Haul said she could only give me a credit...which was a lie.

JASMIN A.  |  Overall Experience 
Rating:
1.0

Terrible experience across the board. Did not receive what I paid for. Was pushed into spending more than Uhaul’s website made clear was the cost. Was treated rudely by every employee at every opportunity. Avoid at all costs. The management here needs to go. The employees here need to go.

Steven S.  |  Overall Experience 
Rating:
1.0

Rude and unhelpful staff.

Steven S.  |  First Impressions 
Rating:
5.0

The first white guy with a dirty beard smelled the whole place up had terrible customer service the 2nd guy had great customer service helped us step by step and was proficient an fast

Vanessa D.  |  First Impressions 
Rating:
4.0

This store is understaffed. Phone calls are seldom answered. The staff are good people however.

Lina H.  |  Overall Experience 
Rating:
5.0

Love Uhaul

Irma D.  |  Online Move In 
Rating:
1.0

They offered me something over the phone but when I went the option wasn't available 😒. I'm disabled and needed help and not happy with the service

tameekca B.  |  First Impressions 
Rating:
5.0

Made me feel comfortable down to earth and very very friendly

Richard M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vic M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

letitia a.  |  Overall Experience 
Rating:
5.0

Love everything I received. I had waited hours and i got free stuff for my wait and a month free on storage rental. So awesome!

ronikka W.  |  First Impressions 
Rating:
4.0

I moved out of the facility 3 weeks after renting it and informed uhaul.com, I then received a notice that my next payment was due I called spoke to uhaul representative who stated a note/message would be sent to this location and let them know to close my account out. 3 weeks later I get a late notice. I called uhaul once again. I hope this request for a rating is the end of that storage unit. This is the reason for. 4 star rating, if not for that I would give 5 stars.

Arturo J.  |  Overall Experience 
Rating:
4.0

Staff needed to inform us better about access to storage unit area, if it wasn't for Luke, cleaning staff, we would not have had access to our unit.

CHRISTINA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley C.  |  Online Move In 
Rating:
4.0

Except the manager all the people who worked there are very polite and help helpful

Stacy J.  |  Overall Experience 
Rating:
5.0

All workers didn’t wear a mask at the office.

SALLY G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lupe B.  |  First Impressions 
No reviews have been submitted for this location.

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