Customer Reviews for U-Haul Moving & Storage of Victorville

15811 Lorene Dr   Victorville, CA 92395
(W Of 7th St)

(760) 245-0196

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(760) 245-0196

15811 Lorene Dr
Victorville, CA 92395
(W Of 7th St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

ARCELIA C. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

SERGIO P. 
Rating:
3.0

Customer did not leave a comment.

NATASHA G. 
Rating:
5.0

Customer did not leave a comment.

CLARENCE K. 
Rating:
1.0

Had to change a ball on hitch ! I had the extra ball hitch that fit my rental , but they refused to help me with a tool to switch ball hitches ! Only repeatedly to sell me one !!!

Philip Q. 
Rating:
5.0

Great Service! Love the staff at this location

Alyssa A. 
Rating:
2.0

Customer service representatives are not informed to there jobs. Unorganized understaffed, I waited 45 minutes to get my trailer. I would not recommend this location, I've been to other locations and not have any issues

Richard S. 
Rating:
4.0

30 min past my appointment time and truck was rented to someone else and my reservation was cancelled. Was able to get a truck 4 hrs later.

SEIN S. 
Rating:
4.0

get more help in office area two people at all times

Patrick F. 
Rating:
5.0

Based on this experience, I don't have any suggestions for improvement. The representatives were thorough and polite. They were helpful.

SARAH R. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
4.0

Customer did not leave a comment.

Paula E. 
Rating:
5.0

No. All employees were curious and answered all my questions.

BERNADETT G. 
Rating:
3.0

So I went there and waited 35 min as the lady said she'd be back after 30 min leaving me and 3 other customers the one in front of me left after 15 min after she left be he was there for 30 plus the time she left this place needs major help with customers and all of them were nice and courteous but the lack of customer service lacks and needs help

John K. 
Rating:
5.0

Customer did not leave a comment.

GUS G. 
Rating:
1.0

They gave us the runaround! Employees should be more educated on sizes of equipment and what is able to be hauled without us having to do all the research. They also told us they had no trailers sent us to another location. When we arrived office hours 8-5 yet was closed for the rest of the day. Corporate sent us back to the first location. With a few trailers available. 3 hours of lost 😞 time.

MARGARET E. 
Rating:
5.0

Overall everything was excellent I got to office got the truck went and picked up my refrigerator came back and everything was handled fast and excellent this was a great experience for me and I was greatly appreciate it oh thank you

HELEN O. 
Rating:
3.0

Lady was very rude and just focused on chatting with co worker. left me waiting for 40 minutes to get seen

Phillipe P. 
Rating:
4.0

Customer did not leave a comment.

JON C. 
Rating:
5.0

Be specific on the Time of picked up, I was schedule for 8:30 am but the store didn't open until 9am...

Alejandro G. 
Rating:
5.0

Nothing the staff was great

Desiree G. 
Rating:
5.0

Customer did not leave a comment.

Samuel H. 
Rating:
5.0

Edwin, Joshua, and Jojo provided excellent customer service.

Randy C. 
Rating:
2.0

Customer did not leave a comment.

JOSE D. 
Rating:
3.0

Virtual pick up was horrible. Also, they promised me $33 credit if I returned the vehicle on 1/4 tank since it was given to me on 1/8 of a tank and they did not follow through. I put $30 gas in it before I returned it.

Carrell B. 
Rating:
5.0

Customer did not leave a comment.

Ranon P. 
Rating:
4.0

Customer did not leave a comment.

Troy R. 
Rating:
5.0

Customer did not leave a comment.

EDGAR M. 
Rating:
5.0

Check the fuel line on the trucks because someone stifle the gas out... While driving the gas was running out! Awesome! It was a quick fix!

PAMELA W. 
Rating:
5.0

Great and fast service.

Russ H. 
Rating:
5.0

Nothing your staff handled a extremely busy Saturday morning like real professionals. Your lead Guillermo is a great asset to your company, he provided me a great customer experience. He did his job very well, from acknowledging every customer when walking in to providing undivided attention to customers with questions or concerns .

Claddys V. 
Rating:
1.0

I was one of their clients since April I went in I was told that made mean how to get paid I don't know what the month and it was 3/4 by 8 which is a hundred something but they brought up a bill that was about 500 from number one day I've been having a hard time where they have stoled my phone they stoled a price list things that were in there and only they had you know like it to them cuz I didn't have a lock so the last time I wanted to get my stuff and one of the gentleman trying to become a supervisor very very very Dishonored me broke broke me into pieces it's just respecting me call me on my name is that now he even have my left arm off. So no I don't want nothing to do with that that face that I hope something he gets soon soon

Maria D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY P. 
Rating:
2.0

It felt very unsafe. It was not lighted and the area seemed dangerous.

Harold G. 
Rating:
5.0

Really good experience

Osvaldo M. 
Rating:
5.0

Edwin, Joshua, and Jojo provided excellent customer service.

Randy C. 
Rating:
1.0

Can't even begin to say how bad this experience was. 1st of all moving sucks. We all know this. I booked my truck over 2 weeks ago. I show up to pick it up. It was unavailable because of a cut fuel line. But who really knows why?? I was like no biggie I have a 3 day weekend. I was promised a truck the next morning at 530 Am and I could online check in and go so i could beat the 109 degree heat. I check in on line your site takes me to a customer service line. After waiting in queue on the phone for 20 min I get a rep. He says he'll transfer me to the mgr of the store I'm at. Well of course they were closed an automated message hangs up on me. Another half hour on the phone get another rep she says they didn't leave the key in the lock box and I have to wait till 9Am when they open. So I had to wait 3 and a half hours in a dodgy neighborhood to get a truck at 9 AM that I was supposed to have the day before at 7 Am. U haul sucks! I had to move all my small items in my VW Gti the first day during 109 degree heat. And my bigger items the next in 109 degree heat. I needed this truck early to avoid that. I booked this truck over 2 weeks ago. Your employees need to please share what they're smoking because it's obviously the good shit.

David R. 
Rating:
5.0

The manager Guillermo went out if his way after hours and came to the office to help us with an error in our equipment order....and he was sooo nice & understanding

Julie C. 
Rating:
5.0

A good p nolace to rent things

ALEXANDER B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRANDAN N. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
2.0

Customer did not leave a comment.

Young H. 
Rating:
5.0

Customer did not leave a comment.

Xiaozhong Q. 
Rating:
5.0

Customer did not leave a comment.

HONG Z. 
Rating:
1.0

Why are you guys trying to charge me card a week later of me using your services

danielle D. 
Rating:
5.0

Customer did not leave a comment.

Trikkia R. 
Rating:
5.0

Customer did not leave a comment.

Daniel A. 
Rating:
5.0

I stood in line close to 20-25 minutes to return a truck. That was ridiculous! Why was there only one person working the desk? Where was everybody else? Lunch break! I'm certain your highest traffic is on the weekends. Where was management!!! Management needs to hire more people!

DENEEN W. 
Rating:
3.0

Customer did not leave a comment.

RHETT S. 
Rating:
1.0

It took me 2 hours just to give the truck back to you guys and they can give me the runaround and run around

ALEXANDER B.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Maria D. 
Rating:
5.0

Customer did not leave a comment.

ANGELA T. 
Rating:
5.0

Excellent service!

BEVERLY M. 
Rating:
1.0

Customer did not leave a comment.

kathy S. 
Rating:
4.0

Customer did not leave a comment.

Suzanna H.  |  First Impressions 
Rating:
5.0

Thank you

Terry A. 
Rating:
5.0

Upgrade system

Charles H. 
Rating:
3.0

It took a really long time to check out once I arrived at the facility. The staff was friendly and helpful but the amount of time it took was unacceptable.

Desiree B. 
Rating:
5.0

Not allowing the use of the utility trailers for over 3 days is ridiculous, I rented it for 3 days and brought it back at the end of the day, I rented at Apex rentals for 10 days and it only cost me 192.00, compared to uhaul cost of 105. for 3 days

Francisco L. 
Rating:
5.0

Customer did not leave a comment.

Melanie G. 
Rating:
5.0

Dojo was incredibly helpful. There was a mistake on my original reservation. I had an open trailer but I needed an enclosed one and he fixed it right away. He made sure I was happy and comfortable towing the larger trailer before leaving. He made it seem like it wasn't an inconvenience at all. What a kind young man.

Karen R. 
Rating:
4.0

Customer did not leave a comment.

DEBBIE L. 
Rating:
5.0

The young dude at the counter is awesome.

James A. 
Rating:
5.0

The employees were really helpful and they do an awesome job

Joshua B. 
Rating:
4.0

Customer did not leave a comment.

SAMUEL G. 
Rating:
2.0

U-Haul is a poorly run company that doesn't not effectively facilitate communication between franchises. The reality is that the franchise that you set up the reservation with does not care about the schedule of the U-Box once it leaves their facility. The franchise that receives the U-box does not care about any schedule that was previously agreed to. Very poor communication between franchises that delays the arrival of your U-box by about 5-6 days. This problem may be unique to U-Box itself, but it's safe to say I won't ever use one again.

Jared G. 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA M. 
Rating:
1.0

How about help someone next time, my uhaul truck broke the back sliding door and Noone helped me, I wanted a different truck wouldn't even do that for me, told me I had to speak with road side assistance to fix it but I was on hold for soooo long I never even got to speak with someone from road side so that wasn't much help, so I had to make the door work, and all day had to deal with a door that was over a hundred pounds to open or close

Cody B. 
Rating:
3.0

Customer did not leave a comment.

MARLO J. 
Rating:
1.0

I was still being billed after I moved my stuff out of storage. My first time using the U-Haul I was billed for an extra day. I had to call corporate to get my refund. The manager at the U-Haul said she could only give me a credit...which was a lie.

JASMIN A.  |  Overall Experience 
Rating:
3.0

Clean and sanitize the trucks.

MICHELLE R. 
Rating:
4.0

Make sure people returned trucks clean

Ismael S. 
Rating:
2.0

We were given keys & told to find our truck, it wasn't brought up for us. The truck ran out of gas before we got it off the uhaul property. Corporate needs to fence this property. Vehicle needed brakes, they were horrible. $40.00 in gas only took us 15 miles before the low fuel light came on, so we put in another $20.00 just to be sure we made it back for drop off. The employees were very nice, but that's the only good we found.

Stephen R. 
Rating:
5.0

Perfect as is

Rafael N. 
Rating:
5.0

Great service staff was great from renting to return Thanks so much will be back 🙌🏾🙏🏾❤️

GARRY J. 
Rating:
5.0

Clear signs outside and inside that return vehicles need not wait in line.

ANTHONY I. 
Rating:
4.0

They should have explained the process better when I reserved the vehicle. The staff assisting me with the rental was great!

TINA R. 
Rating:
5.0

Customer did not leave a comment.

BARB B. 
Rating:
3.0

The movers themselves worked very hard and got everything in 5 boxes however, they did not cover any of our belongings with furniture pads which I expected would be done. We did find a couple of little tables broken, a sewing machine table leg broken before they left and a few pieces were scratched.

Scott or Christi S. 
Rating:
2.0

The rental truck was dirty and had been used for Marijuana transport judging by the smell from the back of the truck and still had dirt in it. The windshield was dirty, and the truck barely had gas in it.

Dennis P. 
Rating:
1.0

Asked me for money I already paid for the truck!

Kobe C. 
Rating:
1.0

You stolen money from my bank card because the original mileage is 4847 not 4805, I told you about it before I leave but you not care, I have pictures of it, I will let all the people know what you did. And more, I rented a van you it's show on pashas 1/4 gasoline but the van stopped itself after I drive not enough 3 miles , the gasoline out, I told you guys about this when I returned van, one fake guy said give me $30 gasoline deposit when next rent, but nobody say yes and nothing to prove it. You play game !

Jianping Z. 
Rating:
1.0

I arrived at 1150am walked in and there were 2 other customers in there all ready and no staff around about 1210pm a staff member showed up to help us I was finally helped at 1225pm as far as I can tell there were only 3 employees working And now about the truck I had a 10' truck Reserved as I went out to the truck after getting checked out found that both windows were rolled down and the odour coming out of the truck was combination of a heavy cigarette smoker and someone that hasn't taken a bath in 2 weeks and it was out of gas to the point where it would not make it to a gas station The only good was the other staff member that helped me after Discovery the odour instead of locating another 10' truck just upgraded me to a 15' truck at no extra charge

Matthew C. 
Rating:
4.0

Customer did not leave a comment.

Gilbert S. 
Rating:
5.0

Customer did not leave a comment.

Marco T. 
Rating:
5.0

Very courteous, professional & kind staff from beginning to end!!

PAT N. 
Rating:
4.0

Customer did not leave a comment.

TRACY R. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel G. 
Rating:
3.0

Customer did not leave a comment.

Steven J. 
Rating:
1.0

Arrived at 7:15 for an 8am appointment. Waited until 8:30 to be able to get the truck. Employee was great, but overwhelmed. I have a bad back, and had nowhere to sit, stood for 1 hour 15 minutes in pain. When I got the truck up to about 20 mph, made a horrible squealing noise, felt vibrations in the pedal. Not sure if it was transmission or power steering, but sounded horrible. When assigned the truck, it was stuck behind two other trucks, had to go back to the office and have someone move them. Tried to leave and exit was blocked by a delivery truck, had to maneuver through a small space to leave the facility.

Scott M. 
Rating:
5.0

Avoid changing the pickup location many times before pickup.

Dino F. 
Rating:
5.0

Customer did not leave a comment.

Stephanie L. 
Rating:
1.0

Terrible experience across the board. Did not receive what I paid for. Was pushed into spending more than Uhaul’s website made clear was the cost. Was treated rudely by every employee at every opportunity. Avoid at all costs. The management here needs to go. The employees here need to go.

Steven S.  |  Overall Experience 
Rating:
2.0

Well, my email confirmation sent me to the wrong place. When I finally figured out where the right place was, I wasn't able to pickup my truck with my mobile device. When they gave me the Keys to my truck, my truck was blocked in by other trucks. And I never got a dolley

Joshua L. 
Rating:
4.0

Long wait times for check-in and check-out.

Marion M. 
Rating:
2.0

Truck didn't have gas levels they initially told me it did. Luckily I caught it. Truck was dirty, trash stuffed under the seats.

Kayleigh Rihanno M. 
Rating:
5.0

Customer did not leave a comment.

YESENIA C. 
Rating:
2.0

Customer did not leave a comment.

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

Demond S. 
Rating:
1.0

Arrived to pick up truck at 4 a.m. while looking for the truck that was not where it showed it to be a homeless came flying out of the truck very scary. Hold times on the phone are very long. Uhaul site doesn't allow to make changes as stated in recording.

Wayne V. 
Rating:
5.0

Customer did not leave a comment.

Galviz C. 
Rating:
5.0

Customer did not leave a comment.

JOEY M. 
Rating:
5.0

Great job

REGINA D. 
Rating:
1.0

Rude and unhelpful staff.

Steven S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WENDY M. 
Rating:
3.0

The person was ok, but asked him to not charge card just place a hold on it so I could pay in cash at drop off. and he charged it anyway. However the Place was clean.

demian D. 
Rating:
5.0

The first white guy with a dirty beard smelled the whole place up had terrible customer service the 2nd guy had great customer service helped us step by step and was proficient an fast

Vanessa D.  |  First Impressions 
Rating:
4.0

This store is understaffed. Phone calls are seldom answered. The staff are good people however.

Lina H.  |  Overall Experience 
Rating:
5.0

Love Uhaul

Irma D.  |  Online Move In 
Rating:
1.0

They offered me something over the phone but when I went the option wasn't available 😒. I'm disabled and needed help and not happy with the service

tameekca B.  |  First Impressions 
Rating:
5.0

Made me feel comfortable down to earth and very very friendly

Richard M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vic M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

letitia a.  |  Overall Experience 
Rating:
5.0

Love everything I received. I had waited hours and i got free stuff for my wait and a month free on storage rental. So awesome!

ronikka W.  |  First Impressions 
Rating:
4.0

I moved out of the facility 3 weeks after renting it and informed uhaul.com, I then received a notice that my next payment was due I called spoke to uhaul representative who stated a note/message would be sent to this location and let them know to close my account out. 3 weeks later I get a late notice. I called uhaul once again. I hope this request for a rating is the end of that storage unit. This is the reason for. 4 star rating, if not for that I would give 5 stars.

Arturo J.  |  Overall Experience 
Rating:
4.0

Staff needed to inform us better about access to storage unit area, if it wasn't for Luke, cleaning staff, we would not have had access to our unit.

CHRISTINA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley C.  |  Online Move In 
Rating:
4.0

Except the manager all the people who worked there are very polite and help helpful

Stacy J.  |  Overall Experience 
Rating:
5.0

All workers didn’t wear a mask at the office.

SALLY G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lupe B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

edward s.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top