Customer Reviews for U-Haul Moving & Storage of W Towne

7906 reviews

522 W Platte Dr   Madison, WI 53719
(Off Gammon Rd)

(608) 833-6610

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(608) 833-6610

522 W Platte Dr
Madison, WI 53719
(Off Gammon Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was quick and easy ,thanks a lot.

FYODOR M. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Tom L. 
Rating:
5.0

Customer did not leave a comment.

Joe S. 
Rating:
5.0

It was easy to reserve online and when I needed to cancel, that was easy too. When I came to pick up the uhaul, the process was quick and easy. I was very impressed by the service!

Austin H. 
Rating:
5.0

Give the guys there a raise! Everyone I spoke with was honest with me and offered fast service. Truly an easy and smooth experience.

Emery G. 
Rating:
5.0

There was no windshield wiper fluid and the check engine light was on. That's said, the staff was amazing!

Lisa A. 
Rating:
3.0

Definitely need more people at the front counter!

Keith R. 
Rating:
1.0

You need more help at this place. If my reservation is at 9am, I don't want to have to wait a half hour in line to pick up a rental and wait I'm a line when I drop it off. This happened on two occasions when I rented. A stressful and unpleasant experience. I will not rent from here again and not recommend to others. Terrible place.

James A. 
Rating:
5.0

Customer did not leave a comment.

Logan L. 
Rating:
5.0

Need Timing for 24 hours

Gnu M. 
Rating:
5.0

Customer did not leave a comment.

BRUCE H. 
Rating:
5.0

Customer did not leave a comment.

Rhonda M. 
Rating:
5.0

Customer did not leave a comment.

Lobsang T. 
Rating:
3.0

Customer did not leave a comment.

Amy K. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

CHOUTAE Y. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
3.0

The truck / box space was not very clean, although it's not terrible. It'd be better if it were cleaner.

Yizhen K. 
Rating:
5.0

I can think of how the service could be any faster or more friendly for my drop-off; it was that good.

Jarrett G. 
Rating:
4.0

Trailer was not available at pick up time.

Eric L. 
Rating:
4.0

Customer did not leave a comment.

Lakeitha D. 
Rating:
4.0

The 15 foot truck I originally reserved hadn't arrived long after my pick up time, but the staff at this location were great about helping work through the situation and getting me a truck that got the move done.

COLE G. 
Rating:
5.0

Very friendly and helpful. Nice store, good location, they had me hooked up and ready to go in no time at all.

Alan W. 
Rating:
5.0

Customer did not leave a comment.

Sam V. 
Rating:
5.0

Customer did not leave a comment.

dan L. 
Rating:
5.0

Customer did not leave a comment.

GREGORY M. 
Rating:
4.0

Customer did not leave a comment.

Martin W. 
Rating:
5.0

The representatives were very polite and helpful.

LESLIE M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
4.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Customer did not leave a comment.

Douglas P. 
Rating:
4.0

The rental process was okay, but the drop off after hours took approximately half hour: Customers should have heads up. Staff was polite and helpful. Great location!

Peter L. 
Rating:
4.0

Customer did not leave a comment.

Rodrigo V. 
Rating:
5.0

It was a good experience and everything went smooth. The guy was great

KEVIN S. 
Rating:
5.0

Customer did not leave a comment.

TODD R. 
Rating:
5.0

The truck worked well for our move. Morgan was extremely nice and helpful to myself as well as other customers!

Vanessa W. 
Rating:
5.0

Customer did not leave a comment.

Jerold D. 
Rating:
5.0

Service was excellent when we picked up the trailer and when we returned it. Thank you.

Mary P. 
Rating:
5.0

Customer did not leave a comment.

IRA S. 
Rating:
5.0

Customer did not leave a comment.

Payton C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darrel S. 
Rating:
5.0

Customer did not leave a comment.

Roger P. 
Rating:
3.0

I made a reservation two weeks ago at the location. I called 3 days before pick up and was told I didn't have a reservation. They set one up over the phone. Then,,,,No truck when I showed for pickup. Customer rep rude. A truck happened to come in that was for someone else but he gave it to since I was so frustrated. When he realized I was upset with him he started being nicer. I will not work with him again.

ANGELA L. 
Rating:
5.0

great service, friendly, no problems

Gary J. 
Rating:
4.0

You really should have 2 or 3 people working on a Saturday morning at this location. Too many customers move or need trailers on a Saturday and one person behind the counter can't take care of them. Also, when I returned the van around 1:30 pm, there were trailers and cube trucks lined up all the way to the street because the one guy working was too busy to move them out of the way. People who came after me had to park their returned rentals out on the street.

Melody W. 
Rating:
5.0

I tried renting from the Baraboo location and it was a nightmare. Finally while I was there to pickup the trailer it was so frustrating I cancelled. I arranged to pickup a trailer at the Westtown Madison location and everything from reservation to final return was flawless. Will use the Westtown location in the future

Dave H. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Great location! GM Morgan is the best. Fantastic service.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

LE ROY S. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
5.0

Really enjoyed the quick check in and check out process.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

Dian M. 
Rating:
3.0

Customer service is a joke. I couldn't talk to a local person. The corporate-based guy on the phone was rude to my wife. Y'all lost a sale on a hitch install because you couldn't make it work.

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

Shameco H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
5.0

No thanks.

Feng C. 
Rating:
5.0

Customer did not leave a comment.

Heather A. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
4.0

Customer did not leave a comment.

PAUL H. 
Rating:
4.0

Failed to record my timely drop off of the trailer. I received a message to return the trailer after I had dropped it off

William W. 
Rating:
3.0

Customer did not leave a comment.

Nancy T. 
Rating:
4.0

Double check the trailer connections. A Uhaul employee connected my trailer, but did not tighten down the ball connection. When I started to load the car on the auto transport the trailer tongue lifted off the ball hitch. Luckily the trailer did not roll and damage my truck.

David V. 
Rating:
3.0

The 24/7 checkout was clunky and slow. There has to be a better way to do that.

Thomas P. 
Rating:
5.0

The employee did a great job helping me - his manager the GM really was not present most of time - leaving the employee to have to manage a ton while the manager was no where to be found

Tate D. 
Rating:
5.0

This is not the first time I used this uhaul location and there is a reason I have come back more than once. The staff is friendly and efficient and things were ready when they needed to be.

Elizabeth R. 
Rating:
3.0

Customer did not leave a comment.

Jack B. 
Rating:
3.0

I made a reservation for a cargo van weeks in advance but since they didn't have vans some called and asked if I would be willing to take a 10 ft truck at the same price. It was in convenient but I agreed but when I checked out through the app the rental was the same but safe move was more. I shouldn't have to pay more for your inventory issues especially when I was told it would cost the same.

Stephen L. 
Rating:
5.0

Customer did not leave a comment.

Venkatesh C. 
Rating:
2.0

I was not told that I had to return the truck with the same amount of gas as when I picked it up. I only received an electronic version of the contact and I never signed it. I didn't have a chance to read the contract.

Gordon P. 
Rating:
5.0

Customer did not leave a comment.

AMIN S. 
Rating:
5.0

Customer did not leave a comment.

russ L. 
Rating:
5.0

The manager and customer service was beyond my expectation. My first time using a hitch trailer and my vehicle didn't have the proper electrical connection ready and they made it possible for me to get it working, very professional. They did an excellent job! Appreciate them going out of their way.

Sokhim C. 
Rating:
5.0

Very smooth operation! Thank you.

Chris D.  |  Overall Experience 
Rating:
5.0

All good, thank you

ANTHONY R. 
Rating:
4.0

When I returned the truck, and went inside, I caught my foot on some bindings that must have been cut off a bundle of boxes, but we're still sticking out from under the boxes. Close call for me, but not a big deal. The “upkeep” of the store and shop is marginal..

Edward C. 
Rating:
5.0

Customer did not leave a comment.

Amanda P. 
Rating:
5.0

Make sure the miles are correct next time the equipment is ready for a new customer to use

PEDRO G. 
Rating:
4.0

Customer did not leave a comment.

Ellen C. 
Rating:
5.0

team was super helpful. great experience

Todd A. 
Rating:
5.0

Easy drop-off.

Rochelle N. 
Rating:
5.0

Customer did not leave a comment.

Ted B. 
Rating:
5.0

Outstanding Customer Service! very friendly staff.

Ian E. 
Rating:
5.0

Great experience! The customer service rep was very nice, helpful and professional

STEPHANIE T. 
Rating:
5.0

Customer did not leave a comment.

Kathryn C. 
Rating:
4.0

Staff was very friendly and helpful. I was confused about the return process. I didn't ask enough questions. There seems to be the expectation that I as customer will have a smartphone, which I do not. Overall was very pleased with the trailer, and thought I got good value for my dollar. Was very happy w/ availability, convenience, and price.

James S. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
4.0

You need more staff, the guy that was there handling the 10+ People did awesome. He was literally running abound keeping everyone moving and addressing everyone's concerns. He shouldn't have to work the job of two or more people. Hire

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Diona D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gordon S. 
Rating:
5.0

Lower your per mile rate

Paul S. 
Rating:
5.0

You can prepare a pen for customers to sign in when the customers drop off their contracts after the working hour.

Honghan Y. 
Rating:
1.0

Customer did not leave a comment.

KAYLEIGH M. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER D. 
Rating:
5.0

Got charged for extra miles somehow.

Emma C. 
Rating:
5.0

Customer did not leave a comment.

Joseph E. 
Rating:
5.0

Nothing. Everything went fine.

TERRY G. 
Rating:
5.0

Customer did not leave a comment.

DAVID V. 
Rating:
5.0

Manager was friendly, knowledgeable, got us checked in (and out) quickly. Great experience.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

DAVID B. 
Rating:
4.0

Wasnt the location I was planning. I never received a call to confirm my order, went to double check, saw the location was changed, went to the new location, place is closed on weekends… so had to go to this location. Gentlemen that helped me was great though

Kelsie M. 
Rating:
5.0

The person who helped me was quite good. I bought a ball mount for my hitch in order to rent a trailer. He recommended the correct one, reversed the ball and installed it. Your salesman also hooked up the trailer and the lights and got me on my way.

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

thomas S. 
Rating:
5.0

The staff were professional and helpful.

sherry s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randall A.  |  First Impressions 
Rating:
1.0

I made a reservation online for a storage unit. Before we left St. Louis to drive the U-Haul truck to Madison Wisconsin to put things in storage for a couple of months for my daughter I confirmed that the reservation was there online and all set. When we actually got to the U-Haul location, we were told that there was no unit available in the size that I had reserved. We were told that the reservation was not really a reservation. Fortunately we were able to divideThings between a smaller unit and we were able to find someone we knew in Madison to let us put things in their house. If it is not really a reservation it should not be advertised as such. Or they should have an option to pay money upfront to actually reserve the unit.

Barbara C.  |  First Impressions 
Rating:
1.0

Everything was great until I moved out and process was done. Then you filled out my information wrong for my unit that I have left in March and had a lien on me for not paying for April and May. I was gone at that point, pick up the phone and figure it out don’t screw me over after I paid on time every month with out issue and left my unit clean.

Garrett C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kristina N.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

charles r.  |  Overall Experience 
Rating:
4.0

The only negative was that the price kept going up every year, so I took off a star. And they did not pro-rate the rent when I moved out before the end of the monthly rental period.

margot m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DENISE C.  |  Overall Experience 
Rating:
5.0

Store manager, Morgan was very helpful and ensured I had what I needed.

Hugh M.  |  Overall Experience 
Rating:
4.0

The only problem of late has been auto billing, and change of address, etc. that apparently did not get saved/recorded in the system.

Gary G.  |  First Impressions 
Rating:
4.0

For the first number of months there was just one garbage receptacle outside and it was always overflowing with trash. The last two times I was there I notice a larger dumpster that held more garbage. That's the only reason I didn't give an Excellent rating, took a long time to fix the problem.

Christine F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marian s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Larry S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Troy P.  |  Overall Experience 
Rating:
3.0

Counter person came into work hour late to open Other counter person was excellent on Sunday 10/4 Facility was rough in terms of cleanliness but good on another day

Allen R.  |  Overall Experience 
Rating:
5.0

Staff is very helpful, nice and knowledgeable. Great place for storing and supplies.

James V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ryan r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ted R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natalie S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natalie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Camille R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eric c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary W.  |  Overall Experience 
Rating:
5.0

Thank UHAUL and Gen. Mgr. Morgan Smith for all his assistance & help. Customer, George Heine

george h.  |  Overall Experience 
Rating:
5.0

Staff was helpful. Check in was well organized, professional, and safe.

sherry s.  |  First Impressions 
Rating:
5.0

Morgan at the facility was extremely helpful and pleasant to work with.

Hugh M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William A.  |  Online Move In 
Rating:
3.0

Way too expensive! Shop around! The online payment app doesn’t always work and they get NASTY if it causes you to miss the payment, even if you send them a screenshot showing them it was their fault.

Mary T.  |  Overall Experience 
Rating:
5.0

I really liked everything

Aisha D.  |  Overall Experience 
Rating:
1.0

Billing department is incredibly incompetent. Check in personnel very good. But seriously, office needs to be revamped.

michael l.  |  Overall Experience 
Rating:
1.0

Associate was rude, all information was not given at rental pick up unnecessary charges were placed due to company negligence and I am very displeased as a loyal customer of your company I am unhappy!

JESSICA S.  |  First Impressions 
No reviews have been submitted for this location.

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