Customer Reviews for U-Haul Moving & Storage of W Towne

Rating:

3.0

Truck didn't look like it had been cleaned out, but overall experience was decent.

Rating:

4.0

The 10-foot truck I rented was well maintained and clean. The check-in and the return process was quick and no surprise charges. The employees were pleasant to deal with. I recommend this place.

Rating:

5.0

The check out process and check in were very smooth and efficient. The gentleman working were professional, kind and caring about what they do and the service they provide. These guys are far better than most I have ever experienced.

Rating:

5.0

The staff was helpful. Made me comfortable.

Rating:

5.0

Thank you for your service.

Rating:

5.0

Other than the gas level on pick up being slightly off you folks were amazing about helping me get moved in before Thanksgiving so I'm forever thank to you folks. THANK YOU!!!!

Rating:

5.0

Melissa was amazing! She was the only person working and kept everything running smoothly, while providing excellent customer service! Please make sure she gets recognition for her excellence.

Rating:

4.0

It was 6 years ago and I still haven’t gotten my things out of there but hope to eventually.

Rating:

5.0

I didn’t catch either of their names, but both gentleman that I worked with were incredibly kind and helpful. Superb customer service! Thank you!

Rating:

5.0

Photos for check out and return were problematic. I finished return process with the help of an employee.

Rating:

5.0

I didn't know I had to do an information validation at the time of picking up the truck I lost half an hour of rental because of this

Rating:

5.0

Extremely easy drop off. The whole process took 2-3 mins.

Rating:

5.0

Excellent customer service. I have a great experience every time.

Rating:

5.0

This van was great. Previous truck, I had to immediately find gas station to wash windshield.

Rating:

5.0

The employees were helpful and effiicient, just the opposite of the horrible UHaul app.

Rating:

5.0

All went well

Rating:

4.0

Only knock on this place is staff interaction. Patiently waited for customer representative to finish with previous customer. Began to exchange information for our rental and another customer walked in for retun. Representative told them they would be right with them and continued with me. Other customer continued asking questions and representative began to interact with him. Now he's working with both of us and asks me another question. At this point, I ask him if he's done helping the other customer so I don't have to determine who he's speaking to. Representative acts irritated that I would question him. I informed him that we were going to rent the truck and retun several hours later to pick it up. He proceeds to tell me to follow the link texted to my phone. He doesn't explain that the texted link is valid for 30 minutes making it unusable upon our return. New representative has no idea how to correct this issue upon our return to pick up the truck and complete the inspection prior to leaving the lot. Company representatives need better tools to troubleshoot rental issues regardless of pickup/drop-off locations and everywhere in between.

Rating:

5.0

Staff person was excellent. Fastest service I have ever experienced.

Rating:

5.0

Have a better explanation of where to park the U-Haul when no one is working.

Rating:

5.0

Very helpful and prompt well spoken

Rating:

4.0

So busy, busy. Definitely need to increase the staff at this location. Thank you.

Rating:

5.0

Great Customer Service

Rating:

5.0

Fantastic costumer service! Looking to rent? Look no other place in Madison.

Rating:

3.0

Friendly staff, prompt service. Very satisfied.

Rating:

2.0

U-Haul employee Will threatened to call the authorities on me and report the truck that I rented to the police due to “not hearing from me all week”. I called him back and stated that I have spoken to 2 other employees during the week to 1) extend my reservation and 2) pay any amount that was due at that time (the woman I spoke with said they had my credit card information, didn’t need payment at that time, and I can finalize the total amount when I returned the truck). Ultimately, it was a lack of communication between Will and the other employees. He apologized to my friend who returned the truck but not to me. Went to the Atlas Ct location to rent storage instead and service was excellent.

Rating:

4.0

I didn’t catch the man’s name who helped me when I picked up the trailer but he went above and beyond to make my experience a positive one. Drop off was easy, too! Great employees at this location.

Rating:

5.0

Okay

Rating:

5.0

Very good experience with U-Haul.

Rating:

2.0

The young man who checked my trailer out was clearly having a bad day although the day had just begun as it was only 7:15 am. When I walked in I said "good morning". His response was "your going to have to wait". I said "No problem, can you tell me how long". He said I have a truck and trailer to push out" and walked out of the store. When he was checking me in, he apparently entered the information in wrong and used the F word when he realized his mistake. He then called someone on the phone to correct the problem in the system and used the F word multiple times with them. Not a good look.

Rating:

5.0

I ordered a two behind trailer, it was not available at the location I picked. Then the location U-Haul picked was closed by the time I was ready. So I ended up having to pay a lot extra for a bigger trailer which was very stressful

Rating:

5.0

The guy that helped us was awesome and efficient!

Rating:

5.0

Although it appeared minuscule, the trailer had numerous pieces of what appeared to be tile or wall all over the floor. I had to sweep as it made it imposible for my wheeled carts to roll over the debris. It appeared minuscule if you were not standing on the trailer. I can see why it was not considered dirty by the staff, unless they would jump on it and clearly they did not, but I don’t know that is something it is done by the company.

Rating:

5.0

Great customer service!

Rating:

5.0

Very informed and helpful attendant. Thanks!

Rating:

5.0

Always a great location!

Rating:

5.0

Javier fitted my car's electrical for towing a trailer. He did it in a timely and professional manner. The entire staff at the Platte Dr location were eager to help. Good people. Good location.

Rating:

1.0

Absolutely a disaster. I have called multiple times about a lost item and can not get a call back or even a person to talk to at the front desk. This is unacceptable.

Rating:

5.0

Staff was really helpful and friendly

Rating:

5.0

The team is perfectly working, friendly, and fast. They are simply great!

Rating:

5.0

Fast check in and check out. Curious service.

Rating:

3.0

Customer service was horrible...almost got charged twice for my purchase/installation...

Rating:

5.0

Minor - windshield needed to be washed but everything else worked well. Very easy to get in and out. Staff was nice and helpful.

Rating:

5.0

After hours check out was very frustrating. After spending a half hour trying to get the site to recognize my location, one of the Uhaul employees happened to notice me in the parking lot and told me to just drop my key in the box. After a day of moving, it was especially unpleasant to fight with your website. And it turned out to be a useless requirement. Thank goodness you have such great employees willing to help me out after closing!

Rating:

2.0

Waited for 20 minutes. No one inside. Guy working on his car in bay said there should be someone inside. Finally had someone inside stick a head out a door and say just a minute. 5-10 minutes later the guy outside came in and said I guess I have to punch in. Told him I was returning the truck and he says oh just stick the keys in the cupholder.

Rating:

5.0

Dry easy and smooth process

Rating:

5.0

People should go over the vehicle with you instead of a series of online photos

Rating:

5.0

We have dealt with this location multiple times and always have a good experience. Thank you!

Rating:

5.0

seamless easy pickup and drop off with no hidden charges. just the way it should be. highly recommend.

Rating:

5.0

The guys running the place were great to work with!

Rating:

5.0

Quick and easy drop-off.

Rating:

5.0

Great service and reasonably price is why I keep coming back.

Rating:

5.0

The staff at U-Haul on W. Platte Dr. near West Towne in Madison, WI are the best reason to use U-Haul. Whether renting a simple trailer or a large truck, the staff there is terrific!

Rating:

5.0

Will was exceptional at helping me navigate all the options. So impressed!

Rating:

4.0

This location needs more available trailers during peak dates. It is a university location

Rating:

3.0

Reservation was late

Rating:

5.0

Staff who checked me in and upon return were efficient and helpful

Rating:

3.0

If a renter reserves online and purchases moving blankets make sure they are in the truck.

Rating:

2.0

I was charged a 80$ damage fee for a furniture dolly bent. There was no photos or anything else as an evidence for that. I was just told to leave the keys in the vehicle and leave when returning.

Rating:

5.0

Nothing it is perfect! Thank for the good service 🙂

Rating:

4.0

The staff was great and the facility is nice, but there was one big issue. I reserved a street-level unit a month ahead, and even called a week before to confirm, but when I arrived with a trailer full of furniture, the only unit they has was an upstairs unit (with no elevator) because they had assigned all of the street-level units to other renters. I was forced to hire movers to carry everything down the stairs at move-out.

Rating:

2.0

Facility was clean & staff friendly but I made a reservation for a 10x10 unit a month ago and when I got there, all they had were 8x8 units, which was very inconvenient for storing my things.

Rating:

5.0

I am very thankful to the manager at the 522 W Platte Dr Madison Wi location phone 1(608) 286 9129 for answering my questions quickly and actually helping me move in a table which is so far above and beyond that it makes me really glad I chose this location.

Rating:

5.0

Thanks you haul

Rating:

5.0

Helpful and knowlegeable staff

Rating:

5.0

Just want to say thank you

Rating:

5.0

Andy and Will were extremely polite and helpful. Very knowledgeable and their willingness to accommodate goes above and beyond anything you could expect. ALL the staff were friendly and helpful. I give the entire experience a 100% success with no issues!! 5 Stars easy.

Rating:

5.0

I lost my twin grandsons 11 months apart and had a mental breakdown I lost my job and apartment and was mentally incapable of taking care of myself I came paying bulk but couldn't get it right UHAUL worked with me and made sure I didn't lose my things 😭 and the last things my grandsons had that belonged to them i Thank UHAUL for not selling their things .

Rating:

5.0

Excelente

Rating:

5.0

I was able to rent this storage unit remotely. The online process was very easy. After selecting and paying for the unit we wanted, instructions were sent for entry into our unit. When we arrived, everything went very smoothly. The unit is well maintained, temperature controlled, and secure. It's everything we hoped for.

Rating:

3.0

There has been alot of confusion with a red lock being placed on one of 2 of my units. I was told it shouldn't be on there as I am a new customer. Was told it would be removed when I came back Sunday it was still there. Took pictures. Wasted alot of time waiting for someone to take it off "was told give him 10 minutes" 45 minutes later it was still there. I was not able to access what I came from not only wasting time but also gas.

Rating:

5.0

The rental rate went up too fast. The stairs to access the split level were inconvenient and present an access barrier.

Rating:

4.0

The rear door lock should be revised. Very difficult to open from outside.

Rating:

1.0

Staff was completely unhelpful and claimed to not have any storage units available even after I had reserved one weeks prior. They then tried to move me to a smaller storage unit. After lugging much of my items up to that smaller storage unit, there was a lock on it already. After checking back in with customer service staff, he said oh sorry someone must have rented that already. Sorry I have nothing available at all. He was very unfriendly, unhelpful, and not kind at all to me and my family.

Rating:

5.0

I did not end up using the unit but service was great. Thanks.

Rating:

5.0

Andy comes accross as the best Uhaul manager I have ever seen, he has challenges like all of you, and he is sucha a calm collected manager, I bhave seen him training the new people the day I was renting, he is on point super high energy. I work with HR and I can say, KUDOS ! Andy rocks Alicia

Rating:

3.0

The unit was NOT the size it said it was. It said 10x15x10. I have a kayak that is known to be exactly 14 foot long, and it didn’t even fit lying down along the long wall. It now has to be angled up, which is very disappointing. I thought it was going to be the advertised size. And so don’t think it was actually 10 ft wide or 10 ft tall. Very doubtful. Different than advertised, despite having an easy process to rent the unit.

Rating:

4.0

Was not impressed with the condition of the doors//latches. Very difficult to get open and closed. Definitely needs attention. I have mentioned this to the staff so hopefully something comes of this. Otherwise everything else was great!

Rating:

5.0

I always get great customer service and help. I really enjoy using uhaul and all it has to offer!

Rating:

5.0

Great, no hassle experience.

Rating:

3.0

It is a storage building. It is clean. The staff is helpful.

Rating:

5.0

The staff are amazing! There is a lot to be said about indoor storage. Not only is it more protected from weather, but feels more secure. I had not intended to keep my contract so long, so the flexibility to extend was greatly appreciated.

Rating:

5.0

The General Manager was very detailed with things, nice, and straight to the point "not mean". Also when there was a problem, the staff members made sure the truck was moved and taken care of. Very honest staff here.

Rating:

2.0

The manager was polite and friendly. However, 1) the motion detector lights in the hall do not work 2) there is no overhead light in the storage room 3) there was no lock in the room - I had to walk back to the office to get one. We will have to buy a battery-powered light (a flashlight is impractical) in order to retrieve or review anything we have stored because the hall lights don't work and there is no overhead light (really? no overhead light?).

Rating:

4.0

Facilities above average and generally well staffed; the units could use better lighting, and it was awkward having to negotiate so many stairs to get to most units. Too bad there are no ramps provided to help with carts, dollys, etc. Some of the clientele make messes and leave trash all over. Some people move in or out with a lot of noise, chaos, and squabbling over who has rights to a cart.

Rating:

5.0

I stored my belongings at your facility for a few years and everything in it was well preserved.

Rating:

5.0

I was very impressed with the facility and the moving and packing supplies available to customers. Also, Jeremy who helped me get setup with a storage unit at the facility, was very helpful and knowlegeable. He explained things very well to me and answered all my questions.

Rating:

3.0

Unable to access storage unit billing online.

Rating:

4.0

Improved lighting needed in the hallway outside unit B35.

Rating:

5.0

The Man that helped me was very helpful and I would definitely recommend people…

Rating:

4.0

The staff has always been helpful with any issues ! Thanks Andy !

Rating:

5.0

Great service and explanations about access

Rating:

5.0

Everyone was nice, helpful, and respectful. The price was good for the storages size, but I think that due to the COVID situation UHAUL should offer a big discount to homeless people for at least three months. Thanks 🙂

Rating:

1.0

Service was terrible. Storage size arent worth it

Rating:

5.0

We had an excellent experience. The only inconvenience was that our storage unit didn't have a light.

Rating:

3.0

The storage facility is connected to the office by a security door that was opened so I went through but Uhaul person said we can't go through that door and you must walk around the building to come to office. Terrible customer service.

Rating:

4.0

I ran into some difficulties with one of the rental trucks I lost the key. They were Kind and understanding about the situation and work with me. Thank you Uhaul. It is a pleasure doing business with you.

Rating:

3.0

Had no small storage units on first floor. Had no elevator (isn't this a violation of the ADA?) Had no roll-up doors. Site seemed somewhat run down.

Rating:

5.0

The storage unit that I had reserved at a different UHaul location was unfortunately not available when I arrived, but the representative talked to the W Towne location and Morgan was able to get me 2 units. Morgan was extremely professional and accommodating to my situation.