Customer Reviews for U-Haul Moving & Storage of W Towne

Rating:

5.0

Great staff and easy check out/check in.

Rating:

5.0

Customer service took care of everything to our satisfaction- understanding, helpful, professional

Rating:

4.0

Great experience! Super nice personnel, easy to rent and easy return.

Rating:

4.0

The workers at this location are exceptional. They should receive raises.

Rating:

5.0

Javier was very knowledgeable and helpful throughout the whole process. He was patient and had great customer service.

Rating:

5.0

I believe if people reserve the equipment they interest and they got it. They should absolutely come back.

Rating:

5.0

Super easy through the app and friendly service, thanks!

Rating:

5.0

In-person staff was great. Clean store, very clean equipment (possibly the cleanest uhauls I've used over the years have come from here tbh). Had issues returning truck via website and app after hours which was frustrating but otherwise great experience in person/ with this location's staff.

Rating:

4.0

The man who helped me to check in for the rental was very friendly and helpful. He wished me “Happy Easter”, too. Made for a great experience!

Rating:

5.0

The General Manager & Employees are helpful, respectful and friendly.

Rating:

3.0

Faulty circuit breaker box in a new wiring harness caused the blinkers to go out and cost $120 with a private mechanic to disconnect so we could use the vehicle. This cost should have been covered by U-Haul but was not. U-Haul replaced the wiring under warranty. Wiring failed in only a little more than a half of year. Private mechanic said he had just seen another case of this recently so maybe U-Haul should look at higher quality wiring kits?

Rating:

5.0

William did and excellent job installing the trailer hitch. Very competent. Very personable.

Rating:

5.0

Always friendly and efficient

Rating:

5.0

Nothing your good.

Rating:

1.0

The new manager at the location is a sexist. He’s rude and mean. He talks to me in a very disrespectful way. As a female , I feel intimidated coming to this location now. I use UHaul 20-30 times a year due to my business and I was coming to this location for many years. The previous manager was very professional and helpful. I feel bad now, that I need to drive further away, just so I’m not dealing with this stressful treatment.

Rating:

5.0

We rented a large 6x12 cargo box trailer listed on line for $29.95 / day. The trailer was clean and worked well for moving our parents antique furniture. It towed smoothly without ;bouncing and had great tie down rails inside. Everything arrived without damage and dry even in the heavy rain storm. The west town location was convenient and the staff was very pleasant and patient to work with. The staff was knowledgable and helpful in ;adjusting and leveling the trailer to tow evenly with our higher truck bumper. I ended up using a drop hitch to solve the problem. The only issues we had was the computer system was not able to apply the advertised online rate of $29.95/day for the 5 days we rented the trailer (the system charged us $79.95/ day) Please fix the system to so rates match with current online pricing. What is the best way to resolve the discrepancies? The store was able to reduce some charges but was limited in what the system would allow. We had difficulty looking at different rental options and comparing with out logging out and and reinputiing all information to compare rates. I would have preferred the being able to compare several different equipment combinations and return options on the same screen We were pulled over after dark and received a $80.00 ticket for nonfunctioning running lights. Only one side was working, eliminating driving at night. Thank You Hans Borcherding

Rating:

5.0

I would HIGHLY recommend this location! Everyone was supeeer helpful the truck was clean and working fantastic! So glad that I have them close by and the rates CAN’T BE BEAT!

Rating:

3.0

Sorry The air condition the heat was not working for the car I was not appreciate it I am seriously suffering from Madison to Minnesota oh I will talk to someone

Rating:

4.0

Contract 73767370. Climate temp dial was stuck on cold and it was raining. Very dangerous when the windshield is fogged up! Van had only 1/8 tank of gas and agent said if it is returned less than 1/4 I am charged $13.50! I asked, why do I have to put in more gas, than it came with. He told me they didn’t have a gas station there and he was new and didn’t have a gas card!!! When I returned the van and wanted to tell them about the stuck temp dial, there were no customers inside and it smelled of tobacco smoke. We use U-Haul a lot as my wife is a realtor with a staging business. We won’t be returning to that location.

Rating:

4.0

I really liked how friendly the staff was.

Rating:

2.0

The gas milage was incorrectly listed. I told two different people and filled up the tank to the exact same level. I got the bill and noticed they had rounded down to the next level and I was charged two gallons.

Rating:

4.0

The sales rep went over some very helpful information about hitch safety and security that I appreciated when I picked up my car.

Rating:

5.0

Personnel were very helpful.

Rating:

3.0

The equipment I received was not properly maintain.

Rating:

5.0

The battery on my rented truck was exceptionally weak. We turned the dome light on for about 10 minutes and we had to jump the battery to start the truck immediately after. (we turned off all battery-sapping functions of the truck and the dome light before trying to start it, so it wasn't that we were drawing too much power.)

Rating:

5.0

Javier is very friendly and courteous. Thanks

Rating:

5.0

Waiting for me to come in. I was in a hurry and was accommodated very well

Rating:

3.0

I used the 24/7 drop off service slightly before opening, so I have no comments other than it looked like a clean location with a range of available vehicles.

Rating:

5.0

Employees at this location were very helpful, kind and professional... definitely one of the better uhaul locations I've been to (and I've been to A LOT!)

Rating:

5.0

Not a thing. Great service as always!

Rating:

4.0

Staffing the place with just one person at opening is a really bad idea, as there are always several people there at opening ready to rent their equipment. The giy who was working was efficient, but clearly stressed at the line of people behind me waiting to rent their equipment.

Rating:

5.0

excellent service

Rating:

5.0

I used the before-hours lock boxes. The locks on them were terrible. It took me about 15 minutes to undo the lock. I think it was the winter salt? They were very touchy.

Rating:

5.0

Side mirrors have to manually adjusted. Headlights are not auto. I guess these are very basic features that should be on every vehicle but the cargo van allotted to me doesn't even have these things. This is very disappointing!

Rating:

1.0

The staff is not friendly

Rating:

5.0

Super easy rental. Friendly and helpful staff. Highly recommended!

Rating:

4.0

Nothing, it was perfect.

Rating:

3.0

Truck not ready at pick up. Truck bed full of ice and snow, windshield washer fluid empty, tire pressure warning lights on......

Rating:

5.0

The guy was great and friendly

Rating:

1.0

Moved my reservation to another location and did not tell me until I arrived for pickup. Manager found a vehicle for us at our original location anyway. He also found a dead mouse in the vehicle, thankfully before he gave it to us. He was helpful and embarrassed about both situations.

Rating:

4.0

Hope the communication could be more effective since my order was cancelled by another location and transferred to this current one. Thanks,

Rating:

5.0

Both people working the counter at check-in and drop off were great. Very courteous and helpful.

Rating:

1.0

The original employee that helped us was absolutely fantastic. Friendly, helpful, just all around great. Upon checking the U-Haul I noticed it was full of trash and belongings. There was even several diapers left in the truck. It was absolutely disgusting. I went inside to notify staff and see if something could be done. The other employee there informed me that he would take care of it and that he knew that there was stuff in there and that he had been waiting for someone to rent it so he could clean it out. The original employee wanted to just switch the truck out but the second employee who wasn’t the one that checked me in said no he would take care of it. I needed to go rent equipment to move because the equipment I reserved was not available at this location. I was already stressed with moving and needed to get started moving my belongings and needing to wait for a truck I was paying to rent to be cleaned added to my stress. I lost about 45 mins of rental time. Upon returning the employee stated he “did me a solid” and switched the trucks out so I could have a clean one. I was under the impression that I was paying for a clean truck and getting what I was paying for is what should have happened in the first place. Had I not checked the back of the truck prior to leaving I would have either had to have driven back to the business paying for the miles I was driving or cleaned it myself. The fact the employee knew that the truck was not in a condition to be rented and that he was “just waiting for it to be rented so he could clean it” makes no sense. Why would you wait for a customer to receive the truck in an unacceptable condition to then take action and clean it. As stated before the original employee that checked me out was absolutely fantastic. The one that knew about the trashed state of the U-Haul was unprofessional and didn’t seem to understand how unacceptable it was to be issued a filthy truck that he was aware wasn’t serviceable due to the amount of trash and belongings in the back. It almost seemed as though he was hoping someone else would take care of the issue instead of him doing his job and making sure the trucks being given out are serviceable. I don’t want this poor review to reflect on the original employee that checked me out as he was absolutely fantastic, but something needs to be done about the other employee as he was unprofessional and knew I was getting an unserviceable truck and didn’t seem to care and even smirked when I returned to inform the employees of the state of the truck. Very disappointed with the service I received.

Rating:

4.0

The Uhaul personnel at both check out and return were exceptional. They were both professional, friendly, and very helpful.

Rating:

5.0

I thought the process was pretty clear and painless. Thank you!

Rating:

5.0

Andy and Will were extremely polite and helpful. Very knowledgeable and their willingness to accommodate goes above and beyond anything you could expect. ALL the staff were friendly and helpful. I give the entire experience a 100% success with no issues!! 5 Stars easy.

Rating:

5.0

We were done turning in the equipment within three steps of entering the door.

Rating:

3.0

You idiots used to charge 14 for insurance for the duration of time now you charge 15 per day. What a joke. I'll never use uhaul again ever.

Rating:

4.0

Have a waiting area

Rating:

5.0

If you ever need a tuck to move u go to U Haul thank you U Haul

Rating:

5.0

Good service

Rating:

5.0

Our experience was really pleasant, Thank you for being there for us.

Rating:

3.0

When I arrived for my pre-planned appointment to pick up the vehicle, it would have been nice for the snow to have been cleared from it and warmed up.

Rating:

3.0

When checking in to get my trailer, Andy asked me to park in a proper parking spot before wanting to assist me, however with snow on the ground, clear parking spaces weren’t obvious. I then had to move my vehicle anyways to get the trailer. Normally this would fine, but with the snow covered lot, and no other customers present to even be concerned about needing parking, I felt this was unnecessary and a waste of everyone’s time.

Rating:

4.0

The oil change light was on when I checked out the van. Overall, friendly staff, who worked with me to ensure I understood the rental conditions well.

Rating:

5.0

Everything was great

Rating:

5.0

The best

Rating:

5.0

Staff was extremely helpful and efficient

Rating:

5.0

Rip off

Rating:

5.0

I lost my twin grandsons 11 months apart and had a mental breakdown I lost my job and apartment and was mentally incapable of taking care of myself I came paying bulk but couldn't get it right UHAUL worked with me and made sure I didn't lose my things 😭 and the last things my grandsons had that belonged to them i Thank UHAUL for not selling their things .

Rating:

5.0

Excelente

Rating:

5.0

I was able to rent this storage unit remotely. The online process was very easy. After selecting and paying for the unit we wanted, instructions were sent for entry into our unit. When we arrived, everything went very smoothly. The unit is well maintained, temperature controlled, and secure. It's everything we hoped for.

Rating:

3.0

There has been alot of confusion with a red lock being placed on one of 2 of my units. I was told it shouldn't be on there as I am a new customer. Was told it would be removed when I came back Sunday it was still there. Took pictures. Wasted alot of time waiting for someone to take it off "was told give him 10 minutes" 45 minutes later it was still there. I was not able to access what I came from not only wasting time but also gas.

Rating:

5.0

The rental rate went up too fast. The stairs to access the split level were inconvenient and present an access barrier.

Rating:

4.0

The rear door lock should be revised. Very difficult to open from outside.

Rating:

1.0

Staff was completely unhelpful and claimed to not have any storage units available even after I had reserved one weeks prior. They then tried to move me to a smaller storage unit. After lugging much of my items up to that smaller storage unit, there was a lock on it already. After checking back in with customer service staff, he said oh sorry someone must have rented that already. Sorry I have nothing available at all. He was very unfriendly, unhelpful, and not kind at all to me and my family.

Rating:

5.0

I did not end up using the unit but service was great. Thanks.

Rating:

5.0

Andy comes accross as the best Uhaul manager I have ever seen, he has challenges like all of you, and he is sucha a calm collected manager, I bhave seen him training the new people the day I was renting, he is on point super high energy. I work with HR and I can say, KUDOS ! Andy rocks Alicia

Rating:

3.0

The unit was NOT the size it said it was. It said 10x15x10. I have a kayak that is known to be exactly 14 foot long, and it didn’t even fit lying down along the long wall. It now has to be angled up, which is very disappointing. I thought it was going to be the advertised size. And so don’t think it was actually 10 ft wide or 10 ft tall. Very doubtful. Different than advertised, despite having an easy process to rent the unit.

Rating:

4.0

Was not impressed with the condition of the doors//latches. Very difficult to get open and closed. Definitely needs attention. I have mentioned this to the staff so hopefully something comes of this. Otherwise everything else was great!

Rating:

5.0

I always get great customer service and help. I really enjoy using uhaul and all it has to offer!

Rating:

5.0

Great, no hassle experience.

Rating:

3.0

It is a storage building. It is clean. The staff is helpful.

Rating:

5.0

The staff are amazing! There is a lot to be said about indoor storage. Not only is it more protected from weather, but feels more secure. I had not intended to keep my contract so long, so the flexibility to extend was greatly appreciated.

Rating:

5.0

The General Manager was very detailed with things, nice, and straight to the point "not mean". Also when there was a problem, the staff members made sure the truck was moved and taken care of. Very honest staff here.

Rating:

2.0

The manager was polite and friendly. However, 1) the motion detector lights in the hall do not work 2) there is no overhead light in the storage room 3) there was no lock in the room - I had to walk back to the office to get one. We will have to buy a battery-powered light (a flashlight is impractical) in order to retrieve or review anything we have stored because the hall lights don't work and there is no overhead light (really? no overhead light?).

Rating:

4.0

Facilities above average and generally well staffed; the units could use better lighting, and it was awkward having to negotiate so many stairs to get to most units. Too bad there are no ramps provided to help with carts, dollys, etc. Some of the clientele make messes and leave trash all over. Some people move in or out with a lot of noise, chaos, and squabbling over who has rights to a cart.

Rating:

5.0

I stored my belongings at your facility for a few years and everything in it was well preserved.

Rating:

5.0

I was very impressed with the facility and the moving and packing supplies available to customers. Also, Jeremy who helped me get setup with a storage unit at the facility, was very helpful and knowlegeable. He explained things very well to me and answered all my questions.

Rating:

3.0

Unable to access storage unit billing online.

Rating:

4.0

Improved lighting needed in the hallway outside unit B35.

Rating:

5.0

The Man that helped me was very helpful and I would definitely recommend people…

Rating:

4.0

The staff has always been helpful with any issues ! Thanks Andy !

Rating:

5.0

Great service and explanations about access

Rating:

5.0

Everyone was nice, helpful, and respectful. The price was good for the storages size, but I think that due to the COVID situation UHAUL should offer a big discount to homeless people for at least three months. Thanks 🙂

Rating:

1.0

Service was terrible. Storage size arent worth it

Rating:

5.0

We had an excellent experience. The only inconvenience was that our storage unit didn't have a light.

Rating:

3.0

The storage facility is connected to the office by a security door that was opened so I went through but Uhaul person said we can't go through that door and you must walk around the building to come to office. Terrible customer service.

Rating:

4.0

I ran into some difficulties with one of the rental trucks I lost the key. They were Kind and understanding about the situation and work with me. Thank you Uhaul. It is a pleasure doing business with you.

Rating:

3.0

Had no small storage units on first floor. Had no elevator (isn't this a violation of the ADA?) Had no roll-up doors. Site seemed somewhat run down.

Rating:

5.0

The storage unit that I had reserved at a different UHaul location was unfortunately not available when I arrived, but the representative talked to the W Towne location and Morgan was able to get me 2 units. Morgan was extremely professional and accommodating to my situation.

Rating:

5.0

Very smooth operation! Thank you.

Rating:

5.0

The staff were professional and helpful.

Rating:

1.0

I made a reservation online for a storage unit. Before we left St. Louis to drive the U-Haul truck to Madison Wisconsin to put things in storage for a couple of months for my daughter I confirmed that the reservation was there online and all set. When we actually got to the U-Haul location, we were told that there was no unit available in the size that I had reserved. We were told that the reservation was not really a reservation. Fortunately we were able to divideThings between a smaller unit and we were able to find someone we knew in Madison to let us put things in their house. If it is not really a reservation it should not be advertised as such. Or they should have an option to pay money upfront to actually reserve the unit.

Rating:

1.0

Everything was great until I moved out and process was done. Then you filled out my information wrong for my unit that I have left in March and had a lien on me for not paying for April and May. I was gone at that point, pick up the phone and figure it out don’t screw me over after I paid on time every month with out issue and left my unit clean.

Rating:

4.0

The only negative was that the price kept going up every year, so I took off a star. And they did not pro-rate the rent when I moved out before the end of the monthly rental period.

Rating:

5.0

Store manager, Morgan was very helpful and ensured I had what I needed.

Rating:

4.0

The only problem of late has been auto billing, and change of address, etc. that apparently did not get saved/recorded in the system.

Rating:

4.0

For the first number of months there was just one garbage receptacle outside and it was always overflowing with trash. The last two times I was there I notice a larger dumpster that held more garbage. That's the only reason I didn't give an Excellent rating, took a long time to fix the problem.

Rating:

3.0

Counter person came into work hour late to open Other counter person was excellent on Sunday 10/4 Facility was rough in terms of cleanliness but good on another day

Rating:

5.0

Staff is very helpful, nice and knowledgeable. Great place for storing and supplies.

Rating:

5.0

Thank UHAUL and Gen. Mgr. Morgan Smith for all his assistance & help. Customer, George Heine

Rating:

5.0

Staff was helpful. Check in was well organized, professional, and safe.

Rating:

5.0

Morgan at the facility was extremely helpful and pleasant to work with.

Rating:

3.0

Way too expensive! Shop around! The online payment app doesn’t always work and they get NASTY if it causes you to miss the payment, even if you send them a screenshot showing them it was their fault.

Rating:

5.0

I really liked everything

Rating:

1.0

Billing department is incredibly incompetent. Check in personnel very good. But seriously, office needs to be revamped.

Rating:

4.0

Clean, accessible and easy to get in and out. Storage was clean and so were the hallways. Use of carts to handle loading and unloading easy.

Rating:

5.0

Morgan was confident friendly helpful and flexible! He's a true asset to your company

Rating:

5.0

Good experience. Sometimes the security locked door was sticky to open, but once I figured out the knack, everything was easy to access.

Rating:

5.0

Clean facility, friendly helpful staff

Rating:

1.0

Was told our reservation didn’t really reserve anything, and they didn’t have my requested unit. Attendant couldn’t use your software. We canceled and moved on.

Rating:

5.0

Treated me very professional. Highly informative and took care of my needs with no issues.

Rating:

4.0

long time tenant------no problems

Rating:

4.0

Service was great! A little stumble when the initial storage unit wasn’t actually available, but it was quickly sorted out and one that was available was found.

Rating:

5.0

I always have a positive experience at this location.

Rating:

1.0

Associate was rude, all information was not given at rental pick up unnecessary charges were placed due to company negligence and I am very displeased as a loyal customer of your company I am unhappy!

Rating:

4.0

friendly and helpful staff!!

Rating:

4.0

Felt secure with our unit!

Rating:

4.0

Morgan was quick and efficient. Easy to work with.

Rating:

4.0

Thanks.

Rating:

4.0

I I initially moved my stuff into storage due to the fmonth rent-free offered to those affected by the late August flooding. That offer was one of the few blessings from that difficult time. Gratitud.

Rating:

5.0

A huge THANKS to U-Haul for letting me have free storage for a month to store household items after our horrific 4 foot flooding in August!!!!!!

Rating:

5.0

The manager and staff are FANTASTIC!

Rating:

4.0

Easy move in and out

Rating:

5.0

The location is great the storage unit was bigger enough for my things the staff are great never had anyone rude or not helpful the only thing is no light inside of unit

Rating:

5.0

Thanks guys!!