Customer Reviews for U-Haul Moving & Storage of W Towne

Rating:

1.0

Have a decent place to wait. Put the right wiring in, and do it in less than the 4 hours and 15 minutes that I sat waiting in the shop.

Rating:

5.0

Drop-off was busy, but very efficient.

Rating:

5.0

Friendly and helpful staff made it easy to rent our trailer!

Rating:

5.0

Good customer service, thank you!!

Rating:

4.0

Grease ratchet straps on trailer so they work better. Everything else was great!

Rating:

5.0

Will, the General Manager, was the most professional, knowledgeable, and attentive U-Haul employee we have ever worked with. His level of efficiency, customer service, and leadership is exemplary. We will continue to frequent this location for rentals. 

Rating:

4.0

The guy that helped me today was so helpful. Apparently I had been transferred to an outside person to set up my rental for the next morning, but I got a phone call that morning saying they were sorry, but they didn’t have a truck. But he said to let him work on it and he would call me back and he did and said he worked it out to have one for me!! I feel that he went above and beyond to help me out!! I feel bad I can’t remember his name but he had a grayish beard if that helps to know who he is. Thank you again.

Rating:

5.0

Great customer service at this location!

Rating:

5.0

The employees and courteous and respectful

Rating:

5.0

I had a great experience both at the pick up location and the drop off location.

Rating:

5.0

Add a recycling bin please? Otherwise, above and beyond service by all the staff, especially Javier (hitch expert extraordinaire) and Will (the most capable and friendly manager ev-ah!) - I do hope they get some kudos feedback from this! Rock on, my friends!

Rating:

4.0

Not desired pick up location, so I had to take an hour and half bus ride to get to pick up location. Truck was new, but the rear door locking mechanism did not accommodate my U-haul circular Brinks lock. The check out link failed...a bit disconcerting, but I had photos of the truck and gauges on my phone.

Rating:

5.0

got there at 7am, greeted quickly and professionally, checked out and on my way in just minutes, much appreciated

Rating:

5.0

Extremely nice and helpful staff. Probably one of the best counter workers I've dealt with.

Rating:

5.0

Quick and convenient. Even easier to return and drop off.

Rating:

5.0

At this time everything went well

Rating:

5.0

This location is always great! Super friendly and very fast!

Rating:

5.0

The staff went above and beyond to help us get the trailer and lighting ready to go, we would 100% rent from this location in the future, they were so kind!

Rating:

5.0

Staff here very friendly and professional. Excellent experience.

Rating:

2.0

The brake hitch had a leak which splattered all along the back of my truck and obviously not the safe for equipment to be leaking. The employees did NOT cross chains when they hooked it up even after I mentioned they should be. I ended up redoing them myself.

Rating:

5.0

Staff was fantastic. Answered all the questions and were friendly.

Rating:

5.0

I have utilized the trucks and vans from this location many times and they are always so nice, they remember who I am each time. The trucks are always very clean and work very well. I would recommend this location to everyone.

Rating:

5.0

The people were very helpful and professional

Rating:

2.0

First rental from here had a leaking tire second rental had no oil Does anyone maintain or precheck these vehicles

Rating:

5.0

Great experience! Fast, easy, human assisted pick up & drop off. Reasonable price.

Rating:

5.0

This is a great UHaul team, and it starts with the franchise owner. He is 100% customer oriented, and that attitude permeates thru the team. They have made moving, an unpleasant experience, into a much more bearable one. And small things like offers to help here, carry a box to my car, etc, make a world of difference.

Rating:

5.0

Very friendly and professional

Rating:

5.0

The truck I rented worked, but has a quite poor transmission. Also suggest adding a step to get into it, it is a very high step.

Rating:

5.0

Staff here is exceptional. Service and products is good value for money. I appreciate how everything is clean and attitude is customer satisfaction oriented.

Rating:

5.0

Staff was very helpful and accommodating. Thank you!

Rating:

4.0

When vehicle picked up agent had to put sir in tire but said tire was good. 2 hrs later had to return vehicle due to low air in tire. Appreciate fact that site changed trucks and helped me move load

Rating:

4.0

floor of van was dirty

Rating:

4.0

I would not recommend U-Haul as a company, horrible experience with the brand not the location

Rating:

4.0

Will was super helpful!!!! The truck sounded like it could use some maintenance though

Rating:

5.0

The staff was very friendly and helpful at pick up and drop off.

Rating:

5.0

Great customer service on pick up and drop off!

Rating:

5.0

The staff is really nice and the trailer is very clean! Love the place. This is our third time reserve the u-haul in this location.

Rating:

5.0

I was very appreciative that the representative that took care of me was able to transfer my reservation to that location. I thought I had made the reservation at that location but apparently I was in error and made the reservation at that watts road location. The person helped me get it changed which I was very grateful for. I have rented several vehicles and trailers at this location in the past and the staff there always do a great job.

Rating:

4.0

have correct equipment on hand when rented online

Rating:

3.0

Check in process was a bit confusing. There was an issue with the system not showing my order, despite haveing my receipt. The truck was ready but was missing the dolly and moving blankets that were on the order. I had gotten quite busy in the store, so we were unable to comeplete the check-out procedure and they were not loaded before departure.

Rating:

5.0

Good, friendly knowledgeable people

Rating:

2.0

One person working, with 4 customers standing in line. I lost nearly an hour waiting to pick up my order. Computer system problems, I was told. Had to re-enter all my information twice. Not a smooth operation at all.

Rating:

3.0

Have more than one employee working, trying to do everything by himself.

Rating:

5.0

Super easy drop off experience. We were met by a friendly employee and it was so quick! Got the receipt via email later. Smooth!

Rating:

5.0

Very pleasant experience

Rating:

5.0

Employees are all amazing, super helpful and courteous.

Rating:

5.0

Back door was difficult to start opening, but fine once you got it opened about 18 inches or so

Rating:

5.0

Super helpful guy at pickup helped rearrange my rental to save me over $100!

Rating:

5.0

Checking the truck back in was really easy!

Rating:

5.0

Very helpful. They also allowed us to leave the car over night to accommodate for our parking.

Rating:

1.0

Far too expensive and not advertised as such. Truck smelled so strong of cigarettes and weed it made me and my partner sick. Price was way too high considering the gas we filled up and the low amount of miles we drove. Don’t say it’s $19 to rent if it’s $100……makes no sense.

Rating:

5.0

The staff was very friendly, patient and helpful. Both when i picked up the truck and when i dropped it off.

Rating:

3.0

the people were great, super helpful even though I was. frustrated. The process of verifying the condition of the vehicle was over complicated - having to complete information on a text while needing to flip to a lengthy email document was unworkable (even the staff person couldn’t find the info I needed from the emailed document and had to provide pictures off his computer). I was asked to provide a picture of the roof of the vehicle…not sure how I was supposed to do that. And the vehicle smelled badly of cigarette smoke - you should not let people smoke in your vehicles.

Rating:

5.0

Excellent rental experience!

Rating:

5.0

The staff was helpful. Made me comfortable.

Rating:

5.0

Thank you for your service.

Rating:

4.0

It was 6 years ago and I still haven’t gotten my things out of there but hope to eventually.

Rating:

5.0

Great Customer Service

Rating:

4.0

The staff was great and the facility is nice, but there was one big issue. I reserved a street-level unit a month ahead, and even called a week before to confirm, but when I arrived with a trailer full of furniture, the only unit they has was an upstairs unit (with no elevator) because they had assigned all of the street-level units to other renters. I was forced to hire movers to carry everything down the stairs at move-out.

Rating:

2.0

Facility was clean & staff friendly but I made a reservation for a 10x10 unit a month ago and when I got there, all they had were 8x8 units, which was very inconvenient for storing my things.

Rating:

5.0

I am very thankful to the manager at the 522 W Platte Dr Madison Wi location phone 1(608) 286 9129 for answering my questions quickly and actually helping me move in a table which is so far above and beyond that it makes me really glad I chose this location.

Rating:

5.0

Thanks you haul

Rating:

5.0

Helpful and knowlegeable staff

Rating:

5.0

Just want to say thank you

Rating:

5.0

Andy and Will were extremely polite and helpful. Very knowledgeable and their willingness to accommodate goes above and beyond anything you could expect. ALL the staff were friendly and helpful. I give the entire experience a 100% success with no issues!! 5 Stars easy.

Rating:

5.0

I lost my twin grandsons 11 months apart and had a mental breakdown I lost my job and apartment and was mentally incapable of taking care of myself I came paying bulk but couldn't get it right UHAUL worked with me and made sure I didn't lose my things 😭 and the last things my grandsons had that belonged to them i Thank UHAUL for not selling their things .

Rating:

5.0

Excelente

Rating:

5.0

I was able to rent this storage unit remotely. The online process was very easy. After selecting and paying for the unit we wanted, instructions were sent for entry into our unit. When we arrived, everything went very smoothly. The unit is well maintained, temperature controlled, and secure. It's everything we hoped for.

Rating:

3.0

There has been alot of confusion with a red lock being placed on one of 2 of my units. I was told it shouldn't be on there as I am a new customer. Was told it would be removed when I came back Sunday it was still there. Took pictures. Wasted alot of time waiting for someone to take it off "was told give him 10 minutes" 45 minutes later it was still there. I was not able to access what I came from not only wasting time but also gas.

Rating:

5.0

The rental rate went up too fast. The stairs to access the split level were inconvenient and present an access barrier.

Rating:

4.0

The rear door lock should be revised. Very difficult to open from outside.

Rating:

1.0

Staff was completely unhelpful and claimed to not have any storage units available even after I had reserved one weeks prior. They then tried to move me to a smaller storage unit. After lugging much of my items up to that smaller storage unit, there was a lock on it already. After checking back in with customer service staff, he said oh sorry someone must have rented that already. Sorry I have nothing available at all. He was very unfriendly, unhelpful, and not kind at all to me and my family.

Rating:

5.0

I did not end up using the unit but service was great. Thanks.

Rating:

5.0

Andy comes accross as the best Uhaul manager I have ever seen, he has challenges like all of you, and he is sucha a calm collected manager, I bhave seen him training the new people the day I was renting, he is on point super high energy. I work with HR and I can say, KUDOS ! Andy rocks Alicia

Rating:

3.0

The unit was NOT the size it said it was. It said 10x15x10. I have a kayak that is known to be exactly 14 foot long, and it didn’t even fit lying down along the long wall. It now has to be angled up, which is very disappointing. I thought it was going to be the advertised size. And so don’t think it was actually 10 ft wide or 10 ft tall. Very doubtful. Different than advertised, despite having an easy process to rent the unit.

Rating:

4.0

Was not impressed with the condition of the doors//latches. Very difficult to get open and closed. Definitely needs attention. I have mentioned this to the staff so hopefully something comes of this. Otherwise everything else was great!

Rating:

5.0

I always get great customer service and help. I really enjoy using uhaul and all it has to offer!

Rating:

5.0

Great, no hassle experience.

Rating:

3.0

It is a storage building. It is clean. The staff is helpful.

Rating:

5.0

The staff are amazing! There is a lot to be said about indoor storage. Not only is it more protected from weather, but feels more secure. I had not intended to keep my contract so long, so the flexibility to extend was greatly appreciated.

Rating:

5.0

The General Manager was very detailed with things, nice, and straight to the point "not mean". Also when there was a problem, the staff members made sure the truck was moved and taken care of. Very honest staff here.

Rating:

2.0

The manager was polite and friendly. However, 1) the motion detector lights in the hall do not work 2) there is no overhead light in the storage room 3) there was no lock in the room - I had to walk back to the office to get one. We will have to buy a battery-powered light (a flashlight is impractical) in order to retrieve or review anything we have stored because the hall lights don't work and there is no overhead light (really? no overhead light?).

Rating:

4.0

Facilities above average and generally well staffed; the units could use better lighting, and it was awkward having to negotiate so many stairs to get to most units. Too bad there are no ramps provided to help with carts, dollys, etc. Some of the clientele make messes and leave trash all over. Some people move in or out with a lot of noise, chaos, and squabbling over who has rights to a cart.

Rating:

5.0

I stored my belongings at your facility for a few years and everything in it was well preserved.

Rating:

5.0

I was very impressed with the facility and the moving and packing supplies available to customers. Also, Jeremy who helped me get setup with a storage unit at the facility, was very helpful and knowlegeable. He explained things very well to me and answered all my questions.

Rating:

3.0

Unable to access storage unit billing online.

Rating:

4.0

Improved lighting needed in the hallway outside unit B35.

Rating:

5.0

The Man that helped me was very helpful and I would definitely recommend people…

Rating:

4.0

The staff has always been helpful with any issues ! Thanks Andy !

Rating:

5.0

Great service and explanations about access

Rating:

5.0

Everyone was nice, helpful, and respectful. The price was good for the storages size, but I think that due to the COVID situation UHAUL should offer a big discount to homeless people for at least three months. Thanks 🙂

Rating:

1.0

Service was terrible. Storage size arent worth it

Rating:

5.0

We had an excellent experience. The only inconvenience was that our storage unit didn't have a light.

Rating:

3.0

The storage facility is connected to the office by a security door that was opened so I went through but Uhaul person said we can't go through that door and you must walk around the building to come to office. Terrible customer service.

Rating:

4.0

I ran into some difficulties with one of the rental trucks I lost the key. They were Kind and understanding about the situation and work with me. Thank you Uhaul. It is a pleasure doing business with you.

Rating:

3.0

Had no small storage units on first floor. Had no elevator (isn't this a violation of the ADA?) Had no roll-up doors. Site seemed somewhat run down.

Rating:

5.0

The storage unit that I had reserved at a different UHaul location was unfortunately not available when I arrived, but the representative talked to the W Towne location and Morgan was able to get me 2 units. Morgan was extremely professional and accommodating to my situation.

Rating:

5.0

Very smooth operation! Thank you.

Rating:

5.0

The staff were professional and helpful.

Rating:

1.0

I made a reservation online for a storage unit. Before we left St. Louis to drive the U-Haul truck to Madison Wisconsin to put things in storage for a couple of months for my daughter I confirmed that the reservation was there online and all set. When we actually got to the U-Haul location, we were told that there was no unit available in the size that I had reserved. We were told that the reservation was not really a reservation. Fortunately we were able to divideThings between a smaller unit and we were able to find someone we knew in Madison to let us put things in their house. If it is not really a reservation it should not be advertised as such. Or they should have an option to pay money upfront to actually reserve the unit.

Rating:

1.0

Everything was great until I moved out and process was done. Then you filled out my information wrong for my unit that I have left in March and had a lien on me for not paying for April and May. I was gone at that point, pick up the phone and figure it out don’t screw me over after I paid on time every month with out issue and left my unit clean.

Rating:

4.0

The only negative was that the price kept going up every year, so I took off a star. And they did not pro-rate the rent when I moved out before the end of the monthly rental period.

Rating:

5.0

Store manager, Morgan was very helpful and ensured I had what I needed.

Rating:

4.0

The only problem of late has been auto billing, and change of address, etc. that apparently did not get saved/recorded in the system.

Rating:

4.0

For the first number of months there was just one garbage receptacle outside and it was always overflowing with trash. The last two times I was there I notice a larger dumpster that held more garbage. That's the only reason I didn't give an Excellent rating, took a long time to fix the problem.

Rating:

3.0

Counter person came into work hour late to open Other counter person was excellent on Sunday 10/4 Facility was rough in terms of cleanliness but good on another day

Rating:

5.0

Staff is very helpful, nice and knowledgeable. Great place for storing and supplies.

Rating:

5.0

Thank UHAUL and Gen. Mgr. Morgan Smith for all his assistance & help. Customer, George Heine

Rating:

5.0

Staff was helpful. Check in was well organized, professional, and safe.

Rating:

5.0

Morgan at the facility was extremely helpful and pleasant to work with.

Rating:

3.0

Way too expensive! Shop around! The online payment app doesn’t always work and they get NASTY if it causes you to miss the payment, even if you send them a screenshot showing them it was their fault.

Rating:

5.0

I really liked everything

Rating:

1.0

Billing department is incredibly incompetent. Check in personnel very good. But seriously, office needs to be revamped.

Rating:

4.0

Clean, accessible and easy to get in and out. Storage was clean and so were the hallways. Use of carts to handle loading and unloading easy.

Rating:

5.0

Morgan was confident friendly helpful and flexible! He's a true asset to your company

Rating:

5.0

Good experience. Sometimes the security locked door was sticky to open, but once I figured out the knack, everything was easy to access.

Rating:

5.0

Clean facility, friendly helpful staff

Rating:

1.0

Was told our reservation didn’t really reserve anything, and they didn’t have my requested unit. Attendant couldn’t use your software. We canceled and moved on.

Rating:

5.0

Treated me very professional. Highly informative and took care of my needs with no issues.

Rating:

4.0

long time tenant------no problems

Rating:

4.0

Service was great! A little stumble when the initial storage unit wasn’t actually available, but it was quickly sorted out and one that was available was found.

Rating:

5.0

I always have a positive experience at this location.

Rating:

1.0

Associate was rude, all information was not given at rental pick up unnecessary charges were placed due to company negligence and I am very displeased as a loyal customer of your company I am unhappy!

Rating:

4.0

friendly and helpful staff!!

Rating:

4.0

Felt secure with our unit!

Rating:

4.0

Morgan was quick and efficient. Easy to work with.

Rating:

4.0

Thanks.

Rating:

4.0

I I initially moved my stuff into storage due to the fmonth rent-free offered to those affected by the late August flooding. That offer was one of the few blessings from that difficult time. Gratitud.

Rating:

5.0

A huge THANKS to U-Haul for letting me have free storage for a month to store household items after our horrific 4 foot flooding in August!!!!!!

Rating:

5.0

The manager and staff are FANTASTIC!

Rating:

4.0

Easy move in and out

Rating:

5.0

The location is great the storage unit was bigger enough for my things the staff are great never had anyone rude or not helpful the only thing is no light inside of unit

Rating:

5.0

Thanks guys!!