Customer Reviews for U-Haul Moving & Storage of Walnut Hills

7,154 reviews

2320 Gilbert Ave   Cincinnati, OH 45206
(S Of Mcmillan St)

(513) 861-2800

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(513) 861-2800

2320 Gilbert Ave
Cincinnati, OH 45206
(S Of Mcmillan St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

At pick up when checking the vehicle, My cell phone died while trying to record the difference in mileage between the odometer and contract. I went back to the clerk inside. He was completely unhelpful and essentially blamed me! I'm not sure Uhaul's business plan should be 100% dependent on your customers' smartphone!! Some people don't have one. Sometimes cellphones die. There should be another option.

JENNY F. 
Rating:
4.0

Regarding trailer rentals, I feel an employee should check out the truck first and inform the customer as to whether or not the truck they are using requires a hitch. I just got educated this past Monday on this matter from my friend's uncle.

THOMAS C. 
Rating:
3.0

Customer did not leave a comment.

Charlene C.  |  Overall Experience 
Rating:
5.0

Very helpful during a busy time of the day. Very friendly and professional.

Robert W. 
Rating:
5.0

I have used the Gilbert Ave location (Cincinnati, Ohio) a number of times and I can assure you that I will use it again. The General manager, Lisa Burch-Jones, and staff were so helpful and professional. Thank you for a great rental experience… Dan

dan B. 
Rating:
1.0

Not hide fees

Jack P. 
Rating:
5.0

Nothing! The team was amazing. They were so helpful and provided me assistance every step of the way! I would recommend this location a million times! Can't wait to use them again!

MARIAH L. 
Rating:
3.0

Give clearer guidance when returning vehicles about what might be needed.

Isaac D. 
Rating:
5.0

Lisa Jones is one of the best people I have ever work with on a business level. She knows her job.

Dejuana C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHRISTINA MARIE G. 
Rating:
5.0

Lisa was AMAZING!! Made my experience wonderful, even when it came to fixing a issue. Did it with no problem, will definitely use location again and recommend.

SHIQUITA S.  |  First Impressions 
Rating:
5.0

The manager at the front desk was very knowledgeable, friendly, and professional. The technician who checked us back in was very friendly and helpful!

WALTER R. 
Rating:
5.0

The mobile checkin and drop off did. It work properly. It said “your account timed out” for both pickup and drop off. The staff at both locations still got everything handled - they were great. Thanks!

Timothy T. 
Rating:
5.0

Upon arrival, there was no one able to be located for over 10 minutes. Once a person was located, I was able to close out the ticket and leave. Maybe short-handed? not sure. I was uncomfortable just dropping off the trailer and leaving without some proof of drop-off.

Donald M. 
Rating:
5.0

A great, clean bathroom as well. Very underrated for the facility.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

Duane T. 
Rating:
4.0

Lisa and the staff is really super they do a good job and helping you out there very supportive

MICHAEL R.  |  Overall Experience 
Rating:
5.0

Had a little issue after drop off but the manager of the store ,Lisa, and customer service rep, Nelwyn, quickly resolved, great customer service. A lot of companies could learn a few things from these ladies. Thank you!

Cory M. 
Rating:
5.0

Customer did not leave a comment.

DONALD B. 
Rating:
5.0

Simply an unbelievably fantastic experience. Lisa should be the face of UHaul !! People like this would make any company or corporation succeed without a doubt. Thank you Lisa, thank you !!

ARMANDO M. 
Rating:
5.0

Great service

JAMES S. 
Rating:
4.0

Customer did not leave a comment.

Brenda P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MONIQUE J.  |  Overall Experience 
Rating:
5.0

Very nice lot. Well lit after hours. Returning the trailer after hours was a piece of cake using the U-haul account!

Tom S. 
Rating:
5.0

The staff was great. The young guy working on 12-31-21 when I picked the truck up had great customer service skills. He was also working on 12-26-21 when we we there and was exceptionally friendly.

Michael G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENNIS C. 
Rating:
2.0

The online check in service failed. I went inside to check in, the rep couldn't find my reservation. He finally found it under my number, had me insert my card, then said it something went wrong, had me reinsert my card and now there's 2 charges and I'm not sure if it's accurate. I declined the safe move coverage but it is listed on the receipt for $14. And the vehicle was a truck, even though I reserved a van. Lots of room for improvement.

RAMZI M. 
Rating:
5.0

Uhauls last minute change to a much larger truck made for a harder drive but Uhaul was great with their communication so it was known before I picked up the truck.

RICHARDEDMUND Z. 
Rating:
5.0

I'm blown away by their service. Thanks for making me feel like someone in every interaction :) Mr. Peele :)

Steve P. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

SUSANNE L. 
Rating:
4.0

Customer did not leave a comment.

ROBBYN J. 
Rating:
1.0

Customer service

Mayank L. 
Rating:
5.0

Customer did not leave a comment.

Marlena W.  |  First Impressions 
Rating:
5.0

This U-Haul location is well run and well equipped. The manager was on the ball.

KEVIN S. 
Rating:
1.0

Customer did not leave a comment.

FELICIA D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEONARDO M. 
Rating:
5.0

Customer did not leave a comment.

Alanna M. 
Rating:
5.0

Mrs.Lisa was the Best ,She has Great Customer service Treats everyone with Kindness and respect,She goes up and beyond for all Her Customers She is Truly A Blessing

KIMBERLY C. 
Rating:
1.0

The truck provided was broken. The cargo door did not close, and took several hours to fix, which completely ruined my moving plans.

Brennan T. 
Rating:
5.0

Customer did not leave a comment.

Rejoun C. 
Rating:
4.0

Customer did not leave a comment.

RANDALL W. 
Rating:
5.0

I cant think of anything the store in Cincinnati was clean friendly and helpfull thenstore kn ft Myers was the same turn in time took min

RICHARD A. 
Rating:
5.0

Lisa was very professional Amber was very professional am I experience I received excellent customer service

ROBIN B. 
Rating:
5.0

Staff was terrific, thanks.

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

LIN G. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS S. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
4.0

My only issue were the elevators. They were very old and I was nervous using them.

Sophia H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tara F. 
Rating:
3.0

The lot is a little confusing but otherwise a good experience

KIRK W. 
Rating:
5.0

Customer did not leave a comment.

christy n.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LINCOLN C.  |  First Impressions 
Rating:
4.0

They charged me for 2 1/2 gallons of gas, but otherwise a good experience.

Greg H. 
Rating:
5.0

Lisa the GM is very helpful. She is full of energy and knowledge of her business. I have rented several times from this location and she has always had a smile to greet me with. A PLEASURE to do business with.

JEFFREY A. 
Rating:
5.0

The manager Lisa is excellent great customer service always rent with her super fantastic location to rent from

DONALD B. 
Rating:
5.0

Customer did not leave a comment.

CALVIN I. 
Rating:
5.0

Customer did not leave a comment.

DRE'SHANNA M. 
Rating:
5.0

Customer did not leave a comment.

Akhil T. 
Rating:
5.0

The staff was so friendly!

SHELBY-LYNN S. 
Rating:
5.0

I was thrilled will my UHAUL experience. The unit was 100 feet from the loading dock which made it so convenient. The cost was lower than expected and the first month free was a total surprise. I had a problem with the key card a couple times and it was corrected immediately and in a very friendly way. Thanks UHaul!!

CHUCK S.  |  Overall Experience 
Rating:
5.0

Truck was in excellent condition and drove very well. I was charged for a dolly I didn't use but other than that everything was perfect.

SCOTT G. 
Rating:
5.0

Love the staff they are reasonably fair

TAMMY T.  |  First Impressions 
Rating:
5.0

Lisa Jones and the rest of the employees have all been very helpful and friendly.

MELISSA F. 
Rating:
3.0

Leasegpodfortimepermitted itisgood.

Valerie C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JON S. 
Rating:
5.0

Staff was professional and extremely courteous.

EARL R. 
Rating:
5.0

Customer did not leave a comment.

HENRYALLEN N. 
Rating:
4.0

Customer did not leave a comment.

JAN V. 
Rating:
3.0

Lots of times when I'm in there I find that it's understaffed and I find myself walking out because I don't feel like waiting there's either nobody behind the counter or there's people in front of me so I just come back later and they keep coming back until I can get service

Kirk P. 
Rating:
3.0

The young lady who took care of me was very polite and friendly. Sorry I don't remember her name but she was on point. Thx

james B. 
Rating:
3.0

There is only one way in (except for 3 flights of stairs) and we waited over 2 hour to put our stuff in our storage unit. Not a good experience. The staff was great and very friendly. They did everything that they possibly could. When leaving the manager said that if she had been there earlier and knew what was happning she would have bought us lunch.

SHANE A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cody D. 
Rating:
1.0

Did Not Get my truck size even though I reserved it for a week, was inconvenienced horribly and not helped by customer service

KELVIN F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT E. 
Rating:
4.0

Friendly and helpful staff.

CARL K. 
Rating:
4.0

Customer did not leave a comment.

angela e.  |  First Impressions 
Rating:
5.0

Robert Jones was friendly/professional Great service

TERESA H. 
Rating:
5.0

Always nice Pleasant

WONDER N. 
Rating:
5.0

Thank u U-Haul U-Haul

LARRY H. 
Rating:
5.0

Lisa and her team were extraordinarily helpful. They worked to resolve the issues we were having with the lights, using the car manual to troubleshoot including tracking down a fuse so the lights will work. The next time we need to rent, we will definitely use this location.

LIANEGERTH S. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Great staff, everyone was helpful on each visit. I would certainly recommend this facility.

Charles W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Randall W. 
Rating:
5.0

Awesome staff and service!

LEESA T. 
Rating:
5.0

Customer did not leave a comment.

VINEY S. 
Rating:
5.0

Smooth...fast...friendly.

LEROY M. 
Rating:
5.0

Customer did not leave a comment.

ALBERT C. 
Rating:
5.0

Customer did not leave a comment.

SUN C. 
Rating:
4.0

Customer did not leave a comment.

Jason W. 
Rating:
5.0

Customer did not leave a comment.

GEORGE P. 
Rating:
5.0

Good location, good people

David B. 
Rating:
5.0

Customer did not leave a comment.

VANESSA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAUL G. 
Rating:
5.0

One of the best run locations in Cincinnati!

Nicholas B. 
Rating:
5.0

Keep up the good work. Thanks again!

GLENN C. 
Rating:
5.0

Great job. Excellent service and extended hours. Closer than expected and will be my Uhaul location for any future rentals.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

WAYMOND M. 
Rating:
5.0

A U-Haul certified tech should check the door access coder across the street.

antoine w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
1.0

I wasn't very happy I called and reserved my truck over the phone when I got there the lady said they did it wrong over the phone she re did paperwork 3 different trucks because she couldn't find keys gave me a truck with no ramp forgot to give me a dolly I was picking up a stove it made it extra hard to lift stove in to the truck instead of bring up ramp when returning they truck the guy returning the truck all I can say is sorry for her like he honestly didn't care I told her picking up a stove and need a dolly because paper work was done over and over he said she didn't charge me for the dolly when she did I try to 45 min wait no answer

GARY C. 
Rating:
4.0

Customer did not leave a comment.

danel s.  |  Overall Experience 
Rating:
3.0

The renovations will make this location excellent. We always get great customer service!!! Lisa and The U-Haul Team are awsome 👌

CHADASHAH Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sapphire H.  |  Overall Experience 
Rating:
5.0

Two black men were outstanding

Tracee C W.  |  First Impressions 
Rating:
5.0

The truck was clean...but smelled like heavy odor of cigarettes! But it was clean and the 3 employees were very helpful and nice. Thanks. I will definitely continue to use this location! I have used this location for almost 20 years. Thanks Uhaul

SANA S. 
Rating:
5.0

My arrival was greeted promptly, the equipment rental process was efficient and pleasant, and each person I met with, including during equipment return, was friendly, quick, and knowledgeable. Will very happily use this location again!

ANGELA B. 
Rating:
4.0

The app kept crashing. Took 30 minutes longer to get it to work. I was charged for something I didn't need

CARL R. 
Rating:
5.0

The employees are very professional and helpful to meet your moving needs.

Janae M. 
Rating:
5.0

Customer did not leave a comment.

MARIA C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES A. 
Rating:
5.0

RETURNED TRUCK JUST AS THEY CLOSED SO I TRIED TO CHECK OUT ON LINE AND COULD NOT VERIFY LOCATION. CALLED CUST SERV AND WAIT TIME WAS QUOTED AS 59 MINUTES. NO WAY WILL I STAY ON HOLD THAT LONG !

HARRY B. 
Rating:
5.0

Customer did not leave a comment.

HENRY B. 
Rating:
4.0

Would like instructions where controls are located so I didn't have to spend extra time searching for them.

TIMOTHY S. 
Rating:
3.0

Customer did not leave a comment.

Daphne R.  |  Overall Experience 
Rating:
5.0

Great experience

Arthur L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CORI M. 
Rating:
3.0

Customer did not leave a comment.

christopher w.  |  Overall Experience 
Rating:
4.0

good job

ERIC B. 
Rating:
3.0

Great staff, very helpful and insightful.

Charles W.  |  Overall Experience 
Rating:
2.0

Had too many issues between workers saying they’ll send someone over to assist with something and he goes to the store next door instead of coming to the storage unit to assist me I wouldn’t recommend uhaul storage for anything but rent your truck and turn it back in and be done

Sharonda P.  |  Overall Experience 
Rating:
1.0

It was like walking into a prison. The elevator was nit user friendly. It was difficult to even get in using the card. I was offered a cell or storage unit that i would need a latter to reach. Im 70 years old .. Im supposed to climb with boxes !!! No thank you.

Cynthia C.  |  Overall Experience 
Rating:
1.0

I had reserved a pickup truck to use around town for only a few hours and there was a guarantee reservation but they didn't trust me and my girlfriend because we had out of state licenses. We only wanted to use the truck a few hours to do stuff before catching our flight and even after showing them the flight schedule they still didn't trust us. Instead of letting me use a pickup truck like I wanted they gave me a 10ft moving truck which I didn't need because I wasn't moving stuff. I thought it would be an easy experience but the entire process sucked.

Bryce S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT D. 
Rating:
5.0

Lisa and her staff are top notch!!! Super awesome 👍🏾👌🏾 we have this U-haul on speed dial for our moving and storage needs!!!

James B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

I have rented from this location, and it is always a positive experience. The staff are knowledgeable, helpful, and efficient.

JILL R. 
Rating:
5.0

Customer did not leave a comment.

Kyra S. 
Rating:
5.0

Very friendly and helpful people.

DEBORAH S. 
Rating:
5.0

Customer did not leave a comment.

ZANE ALEXANDER-N P. 
Rating:
4.0

Check-in person was terrific

LARRY V. 
Rating:
5.0

Customer did not leave a comment.

REGINALD H. 
Rating:
5.0

n/a

Tarra B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sharonda P.  |  First Impressions 
Rating:
4.0

Had some trouble with access card from the start, but got it taken care of. Otherwise, things went pretty smooth.

randy w.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MELINDA W.  |  First Impressions 
Rating:
5.0

Lisa was kind, helpful and very accommodating.

KIMBERLY L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kim T.  |  First Impressions 
Rating:
5.0

Amber and Jasmine were so friendly and helpful! It made a stressful day much better :)

Kellie E.  |  First Impressions 
Rating:
5.0

Great office staff. They were extremely helpful and friendly.

CHUCK S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AUDREY J.  |  First Impressions 
Rating:
5.0

I particularly liked the consideration that the staff gave me. They were very helpful.

EDWARDV S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EBONY G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Javisha M.  |  First Impressions 
Rating:
5.0

Jasmine was amazing! She went above and beyond.

ANDREW S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SENICA L.  |  First Impressions 
Rating:
2.0

There was great estimating in helping me choose the size needed. The actuarial access to the unite is difficult and dangerous to access!!!! I’m am concerned why removing items from the storage at this point.

timothy c.  |  First Impressions 
Rating:
4.0

I can't remember the name of the lady who helped me because I was pressed for time. She was professional, down to earth & extremely helpful when it came to getting my key card to work in order to gain entry to my storage items. Oh my receipt says her name is Jasmine Fitzpatrick. Thanks Jas

Arnita S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Latasca T.  |  First Impressions 
Rating:
5.0

Outstanding service and support!

VANESSA W.  |  First Impressions 
Rating:
3.0

The location is VERY convenient Modernized facility is in progress we hope!!!

CHADASHAH Y.  |  First Impressions 
Rating:
5.0

Lisa Jones is the one who waited on me and she was so professional and well knowledgeable about her job.

Dejuana C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamie C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ETHEL L.  |  First Impressions 
Rating:
1.0

Not enough room to comment

Ryan J.  |  First Impressions 
Rating:
5.0

Checking in at the Gilbert Ave location and getting a storage unit (for free no less) was seamless. Lisa who assisted me is a gem! She was professional, funny, and just a delight to work with. Thank you again.

chris e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andre T.  |  First Impressions 
Rating:
3.0

Service was Great!

Andrea W.  |  First Impressions 
Rating:
5.0

Move in date Saturday morning 5-18-19

mount auburn c.  |  First Impressions 
No reviews have been submitted for this location.

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