Customer Reviews for U-Haul Moving & Storage of Washington PA
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Washington PA
Dawn D. on
The employees at this location were friendly and helpful. I tried using the mobile phone option to pick up my truck, and it took 45 minutes, causing us to be behind schedule all morning. Thankfully, the associate extended our rental time because of the delay. So I recommend this location, but I definitely do not recommend the mobile pick up option.
Bryon D. on
Have the trucks at the location when they are ordered for by the customer.
Nicholas L. on
Sneaky rates make it super expensive
Patricia S. on
The storage units are clean, and surprisingly spacious,the only problem lack of ventilation throughout the whole building where the units are and no elevator to get to the upstairs units.
Michael I. on
Check in was a bit slow. Only one agent available and he was assisting another client.
Lawrence Y. on
Always treated great at Washington Road/Rt 19 location.
Robert S. on
The staff was friendly and helpful.
angela s. on
It was so easy to rent a truck and storage unit. The staff was helpful and friendly. It made my moving experience a breeze.
Greg T. on
Not a thing.
Timothy I. on
staff was fantastic
Mary B. on
Nothing! You are already perfect!!
Steven B. on
Breaks were terrible. They wouldn’t let us return it to a closer uhaul, we had to take it back to Washington.
John W. on
The process of booking was a disaster. The person on the phone put down the wrong time and email address. It would be much better to be able to call the local store than a call center who doesn't frankly care or know what is going on. Fortunately, after arriving at the local store who had no accurate record of our reservation, we were able to resolve the issue and get the rental. Local team was great. Call center was a BIG disappointment.
Samantha C. on
Uhaul was ready and waiting for us to pickup. The manager, Brad, did a great job getting us checked in and on our way quickly and did the same when we returned the truck. Thanks!
John Andrew K. on
Not happy with web app that had the pickup location as preferred but had to go to Washington to pick up the truck 30 minutes away
Robert S. on
The clerk scanned my license 4 times, swiped my credit card 3 times and reentered data at least 4 times before the transaction could be completed. Either the employee was poorly trained or the computer system was junk. Either ways it took 20 minutes to rent a trailer. Other customers were also frustrated by the long wait.
Richard F. on
Employees were great to work with. We also had a tow hitch installed to our vehicle at this location and were very satisfied. Would definitely use them again!!
Rebecca B. on
Gave me 1st month free storage unit which made everything so much easier! Thankyou
Richard S. on
Truly nothing to improve except offering military discounts! The lady who waited on me could not have been any better start to finish!
RAY G. on
PLEASE HAVE UPPER MANAGEMENT CALL ME! U-HAUL ORDERED ME THE WRONG TRAILER 3 TIMES!!! WHICH ULTIMATELY COST ME THE TRAILER ON THE DAY I NEEDED IT. TOTAL SHIT SHOW AND WORST CUSTOMER SERVICE EVER.
richard f. on
I will tell all of my friends and family.That If they need to get their stuff in safe close to us to highly recommend it to anyone else about your facility I
Carol W. on
2 different phone calls gave me 2 different prices; when picked up uhaul price was double phone call prices. when brought u haul back price was lower. I am waiting to see my bank deduction. Other than this people and service were GREAT!!!
Walter D. on
I needed a small box truck. All they had on site was the largest model uhaul supports. Only one truck on a Friday at noon??? VERY inconvenient. The people working there were awesome but management needs to actually manage if they want to support business growth. Come on. As well, returning the truck was a nightmare. They leave at 7pm so anyone who actually works is screwed. The website self return didn’t work. I spent two hours on with the live chat help and the help line before i finally was able to return the truck. Very frustrating. In summary, Fantastic team staff. Very friendly. Got the truck very quickly. Management is poop. Only ONE truck on the property. Very difficult return process with limited help. Won’t return.
Linda R. on
I had a terrible experience with this trailer rental but Bradley Mankey, the manager at this location took care of everything. I had originally booked a 5x8 trailer at this location and found out that it wasn't going to be available but was promised by Joe that I could get a 6x12 at the same price at a different location. I kept trying to find a 5x8 and was transferred to the Liberty Ave office in Pittsburgh by Jessica from the 1-800 Uhaul number. This girl told me that they had a 5x8 but I really didn't want to deal with rush hour traffic through town to get it when I found out that I could get a 6x12 at the Washington location after some other calls. I told her that I had to think about it and would call back. I decided not to go to the Liberty Ave location and get the larger one at Washington. As I'm getting ready to head there, I get a text msg that my reservation has been changed to the Liberty Ave location. NOT HAPPY! Fortunately, the team and Bradley took care of everything by the time that I got there. Not sure where the girl at the Liberty Ave felt that she could go ahead and change my reservation. Totally wrong! We're renting a 26 footer truck on Monday, July 8th at the Washington location and I hope that we do not get the run around again. It's not right that you book at a certain convenient location and the night before or the day of things have changed. We're moving our house and have movers lined up that day. We don't need any hiccups. The 1-800 number told me that the Weavertown location would have a 5x8 and that wasn't true either. For something that large, it better be available at the Washington location.
Julie M. on
Put the money you take off people's credit cards back the same day.. I shouldn't have to wait for my money to be put back on my card. You took it off quickly you can put it back on quickly.
kent k. on
The team at this location was EXCELLENT! They took great care of us!
Henry P. on
I am not sure why the drop off location was not available in the U-Haul system. It is a major U-Haul facility on Rt 19 in Washington, PA. The drop off location which was chosen by U-Haul was a Laundromat on a residential street, which would have been quite inconvenient. I was able to call U-Haul and get this changed to the Washington location, but this should have been able to be done online.
Nelson D. on
Absolutely amazing customer service, staff was very informative. Best experience I have ever had will return.
matt y. on
all good
Andrew J. on
Thank you for such an excellent service
Ashley S. on
One of the best rental sites in the area.
Amelia R. on
Brad was extremely helpful and great to work with!
Joseph E. on
Great customer service!!!!
Cindy H. on
A very good experience, simply can do storage ourselves now with racks in the garage.
Kristopher K. on
Very helpful, they hooked up the trailer for me and I was in and out in 10 minutes.
william b. on
Great customer service!!!!
Alan M. on
Nothing I can think of at this time, was great to deal with.
Gary L. on
Awesome service!?? love uhaul.......every employee was superb in service, installation and customer contactI recommended your store to 3 persons in 24 hours. No kidding. Love the warranty. Gary love
Daniel K. on
No comment. All went well!
Ryan G. on
The lady was more interested being on her phone and more concerned about what another employee was doing to the point that I had to hook the trailer up myself. Terrible customer service but with a big chain like uhaul I guess they really scrape the barrel for employees.
Lauren Grace P. on
No improvement needed. I rented twice in the past couple months. Both vehicles were clean and the staff was great. Awesome customer service! Thank you.
Robert S. on
The staff was very friendly and accommodating. We rented three storage units to unload our u-haul into and they allowed us to park the u-haul in the parking lot overnight so we could get help in the morning to unload the truck.
donald s. on
location is a little tough to get to if heading south on route 19.
Jim W. on
I reserved at 15' truck but it wasn't available on the move date because the clerk had indicated a 10' van. Had to wait 75 minutes for a 20' truck to be prepped. Clerk reduced the mileage from 99 cents to 59 cents with a $19.95 rate.The supervisor openly reprimanded the other staff in front of customers. It was chaos the entire time I was there.
Emmanuel A. on
Excellent service! staff was extremely knowledgeable friendly and helpful.
Michael B. on
everything organized and efficient
PAUL B. on
Due to higher than expected demand, an appliance dolly was not available as requested for inclusion with the truck order. Staff was excellent, very helpful, positive and friendly!!
James C. on
During a rain storm the cab had a significant water leak causing me to get soaked from my left should down my side and half my buttock. It was not coming from the window or door, but the cab itself near the seatbelt shoulder point. This was VERY distracting while driving, if it had rained for an hour the truck would have been a mess and myself soaked. Surprising for a truck with such low miles. This made the last two hours of my drive very uncomfortable.
leonard h. on
Quick easy return. No problems.
KRISTI M. on
The vehicle was clean however 30 minutes into our trip the low tire pressure light came on and then a message to service system. Called this location and rep was less than helpful. Had to call main number and get permission to have vehicle checked at destination. Lost about 30-45 minutes between stopping to put air in tires and getting system checked. One tire was missing a sensor and was told the pick up location was aware but neglected to mention when we picked up van.
Elizabeth P. on
I have rented trucks from this facility several times and it has always been a good experience.
john p. on
Bradley and Dalton were excellent and had my new hitch in place in record time. The cost to do this was also great.
Nancy E. on
very satisfied with installation , have not used the product as yet.
kevin c. on
more staff at peak hours
TIM H. on
Perfect do nothing
Michael D. on
The online reservation experience was a nightmare. It must be improved. The staff at the Washington location were very helpful and professional.
Danielle D. on
The young man that checked me in was very polite and helpful.
ROSETTA F. on
very pleasant and friendly staff.
Gregory C. on
I was supposed to pick this truck up in Wheeling, WV. I was not contacted but received an email late at night and told that I had to pick up my rental 30+ miles away in Pennsylvania. This added over an hour to my move and was very inconvenient. The location itself was clean and well stocked. There was only one person at the location in Washington so I waited quite a while until the manager came back from the bank. So overall, I was not happy at all with the location change and the time that it took to get on the road.
LUIZ R. on
Great experience. Team was efficient, quick and experienced. Thank you very much.
willard G. on
I wanted a van they put me in for a truck took longer to move stuff
Brett W. on
Through online reservations I selected a 20' truck for pickup at 12:30p. When I arrived for pickup I was told that their system had difficulties and it moved my pickup time to 6:30p. They apparently didn't have access to my phone number to call me? I took the only truck available that they had, a 15'. The size difference forced me to make two trips. While inconvenient, at least I was traveling a short distance and could make it work. However I don't have much confidence in reserving a truck for a long distance move
Melissa H. on
I’m not happy they charged me for gas ! I have a picture my tank is full!
Jeff P. on
Is it possible to get a truck without the "rent-able" dolly and whatever is in the bag? In a 15' truck, this stuff blocks 20% of the usable rails.
ryan p. on
On most trucks you advertise “only 19.99” or something of the like. You shouldn’t be allowed to advertise that. My costs ended up being $73. A dollar a mile? Far too expensive as well, will seek alternate means next time I move. That 73 doesn’t even include the 13 bucks of gas I put into the truck.
Duke L. on
Moved (loaded/unloaded full truck) on hottest day of the year so far..and humid. After loading the truck full I had to travel 30 miles to my new apt. NO AIR CONDITIONER :(..........same situation after unloading and 30 mile trip back to the store. Not pleasant. Guy who checked vehicle back in didn't seem to care - "yeah, the switch was broke". Truck had much wear on it.
Lawrence D. on
Great service - smooth rental - in / out quickly!!
Courtney B. on
Brad was a total Pro from start to finish.The van was beautifuland did the job perfectly.I will recomend Wash.U Haul to anyone.Hi marks to the crew.
jeremy t. on
Smooth and Efficient.
Christy A. on
Great experience, no problems. Was awesome to get first month free on our storage rental because we rented a truck. Thank you! Christy
Michael I. on
Friendly and efficient, gets you on the road with no hassle.
NICHOLAS C. on
All was good especially the people were customer focused
kenneth C. on
The service technicians were great, helpful, and made the time very comfortable! Thank you for your service to the customers!
Dannie B. on
Crystal, Manager Brad and Jeremy are fantastic. Not were, but are. There is no way I would not ever come to this Uhaul again. I am considering working for them. Thank you guys. Dannie Brooks
Jacob C. on
First time ever using U-Haul.. have nothing to complain about, people were nice, car was clean and up to date and pick up and return was fast and simple!
Craig W. on
Great place to get you propane tanks filled. Learned alot from the guy the filled tanks!!!! I also rented short term trucks from time to time. Great bunch of helpers not employees. Thanks for being there.
sherry f. on
Let see.. luckily I took a picture of the trucks dashboard when I dropped it off as they charged me for gas saying it wasn’t where it was supposed to be and it was and I dropped the truck off with mileage of 314.0 but they put the mileage as 314.8 .. so obviously they rip people off at this location when people return vehicles after hours.. guess they weren’t expecting me to take a picture of the trucks dashboard
JOSEPH K. on
My only issue was that it was 38 miles out of my way.
henry c. on
Would be excellent except that you cannot turn into it from South bound Rt 19, or turn onto SB 19 from the store.
TRAVIS R. on
Bradley was excellent Thanks
Randelle H. on
Not at all! Great service by Bradley and Randy! Great attitudes (I work retail so I know! ) General manager even took the time to do a wire hook up for me. Outstanding service on 5/2/2019!
RICHARD S. on
Keep up the good work.
john m. on
nothing
Rebecca K. on
Staff was friendly and helpful here.. HOWEVER... the company in itself is TERRIBLE. I will NEVER use uhaul again! They messed up my reservation to begin with, promised me something that they didnt not come through with. I had to call for TWO WEEKS to get my refund that was promised. And THEN my card was charged AGAIN 2 weeks after my drop off. What a cluster fuck!!! Never again!
Sharon W. on
I did not varify the fuel or damage on the contract when I picked up the truck. When I got down the road I called to see if I needed to return the truck because there was only 1/8th of a tank. I was informed the contract was adjusted. But I was still charged $30 when I returned with 1/8th a tank. I was also charged for damages I did not do, but that was refunded after 3 calls.
Joseph R. on
Very helpful modifying reservation
Connie Q. on
Very helpful and he was thorough and quick. The only complaint is the lock was really difficult to get on and off the unit.
Teresa s. on
I cannot say enough about how the team at this store helped us make a smooth move which could have been a major headache. They helped at every opportunity and worked with us. I would use again
Debby M. on
I recommend U-HAUL MOVING & STORAGE OF WASHINGTON, PA. Very clean, Staff very helpful, make payments on line. And everything you need to make your move easier.
kim m. on
Great staff and secure facility.
RICHARD S. on
These guys make it easy and they get it right. They had what I needed and they provided the supported that I needed for a successful move.
Bart P. on
Management and Staff made my moving and storage experience stress free. Very friendly and professional. The storage facility is top notch. Very clean, heated and secure. Highly recommended.
Rhamir T. on
The GM Brad was very helpful and understanding of my situation. The equipment was cleaned and ready on arrival. Staff was awesome. Overall great experience!!
BRYNA W. on
Awesome
John N. on
There are very nice and friendly people here ready to help you. And the manager is very helpful if you have any issues.
THOMAS Z. on
Very helpful and nice staff. Brad was great and helped me with a concern I had. Nice secure facility
Jennifer D. on
the staff are rude and rarely know the answer to any questions asked
Sonia B. on
It would be much better if there was a light inside the storage unit so I didn't have to hold a flashlight
Ty L. on
Every one at Washington PA is very professional and very helpful especially the young man behind the counter. When we were done talking he said “thank you for your business sir I appreciate it”.
Cynthia C. on
Friendly Staff, trucks were clean.
Brian B. on
Great service
Nancy M. on
Used truck rentals and storage at this location. Staff was friendly and helpful. Facility is clean and well maintained.