Customer Reviews for U-Haul Moving & Storage of Washington PA

5569 reviews

960 Washington Rd   Washington, PA 15301
(On Rt 19 1/2 mile south of Meadowlands Race Track)

(724) 228-5620

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(724) 228-5620

960 Washington Rd
Washington, PA 15301
(On Rt 19 1/2 mile south of Meadowlands Race Track)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Friendly staff and extremely helpful.

RICHARD K. 
Rating:
5.0

Customer did not leave a comment.

RONALD G. 
Rating:
5.0

Customer did not leave a comment.

DAVID KEITH S. 
Rating:
5.0

The whole process of renting the truck was seamless. Everything was explained and the return was easy and fast. Highly recommend them.

JANICE M. 
Rating:
5.0

Customer did not leave a comment.

WAYNE M. 
Rating:
5.0

Quick & Easy. In and Out

JOHNNY B. 
Rating:
5.0

Customer did not leave a comment.

Shane N. 
Rating:
5.0

Truck was in perfect shape and gassed up. Staff was friendly and efficient. Pick up and return was easy and timely. The only difficult part of the day was carrying boxes!

MARILYN G. 
Rating:
3.0

There was no one inside when I went in to get my booked truck

NATHAN L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT WILLIAM C. 
Rating:
5.0

The rented van was a very up to date and comfortable vehicle. U-Haul is the only rental operation that I will use.

ROGER A. 
Rating:
4.0

The first truck I was given had a low tire pressure light. This would not be a big deal to me normally, but the one tire was visibly low. Giving 4 stars because they switched me out into a different vehicle and everything worked great from there.

SAMUEL B. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
4.0

Customer did not leave a comment.

Beau H. 
Rating:
5.0

Customer did not leave a comment.

PETER D. 
Rating:
5.0

Customer did not leave a comment.

WALTER L. 
Rating:
5.0

Customer did not leave a comment.

YVETTE K. 
Rating:
3.0

Customer did not leave a comment.

Mike D. 
Rating:
4.0

Customer did not leave a comment.

Patricia M. 
Rating:
5.0

Customer did not leave a comment.

ANDREW G. 
Rating:
5.0

Customer did not leave a comment.

ANDREW G. 
Rating:
5.0

The process was smooth and easy. We have used this service before and have always had a great experience

LEAH M. 
Rating:
5.0

Customer did not leave a comment.

robert B. 
Rating:
5.0

Customer did not leave a comment.

TERRY S. 
Rating:
5.0

Customer did not leave a comment.

DONALD W. 
Rating:
5.0

Great Uhaul facility. Easy in East out close to I-79

Charles B. 
Rating:
4.0

Wish That you could turn left into facility when heading south on rt 19

Lynn M. 
Rating:
5.0

With a text.... I picked up my reservation a day late. Not a problem. I reserved the truck for an extra day. Not a problem. The staff was super helpful.

JULIO A. 
Rating:
5.0

Customer did not leave a comment.

SHAWN S. 
Rating:
5.0

Phone charging ports in trucks

DONALD R. 
Rating:
5.0

Customer did not leave a comment.

James T.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DENNIS M. 
Rating:
5.0

Nothing at all. The whole process went very smoothly and the employees were very nice, helpful, and knowledgeable.

JILL C. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
4.0

Lady who dealt with was great and very competent.

Mark F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aaron S. 
Rating:
3.0

Use the correct phone numbers and emails so that all of my information doesn't get sent elsewhere. The rental was under my name and someone else picked the truck up with my phone number, my email, and my name. They didn't check anything. I'm still being charged for this mishap. Its ridiculous. Anyone could just waltz on in there and get a truck under someone else's name. Still trying to work out how this happened!!

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
4.0

Customer did not leave a comment.

Cory R. 
Rating:
5.0

Customer did not leave a comment.

Duane K. 
Rating:
5.0

The on-site staff was very helpful. Checkin via the app was frustrating, time-consuming and difficult.

Jason S. 
Rating:
3.0

I am from CT. and this was a One-way rental to PA.

GREGORY T. 
Rating:
5.0

Customer did not leave a comment.

COLIN L. 
Rating:
5.0

Customer did not leave a comment.

Arthur C. 
Rating:
5.0

Customer did not leave a comment.

Bruce T. 
Rating:
3.0

Very unhappy with the trailer did not suit our needs at all we rented the 6 x 12 foot trailer and we're very disappointed because the rear opening is not 6 foot we paid for it and couldn't use it. Very very unhappy

Chad B. 
Rating:
5.0

Customer did not leave a comment.

ESLIE S. 
Rating:
5.0

Customer did not leave a comment.

PAUL C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Julie C. 
Rating:
5.0

Very good customer service

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Excellent customer service

ANTHONY R. 
Rating:
5.0

Awesome service and personal. Polite and very accommodating.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Rhonda D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM Z. 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Jackson M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

I had a little confusion with 2 different Uhaul locations around the same area. Where there may be any confusion about which is which, with redundancy and perhaps an actual overhead view on the map, make completely apparent which is the actual site, where booked.

DONALD B. 
Rating:
3.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Overall this location was excellent. We were annoyed that UHaul changed the location without telling us which ended up costing more in mileage both ways.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Raymond Y. 
Rating:
5.0

Customer did not leave a comment.

Phyllis R. 
Rating:
5.0

Customer did not leave a comment.

Brent B. 
Rating:
5.0

Customer did not leave a comment.

TIERONE B. 
Rating:
5.0

Customer did not leave a comment.

Jeremy H.  |  Overall Experience 
Rating:
2.0

Was told day before that I could not pick up truck at preferred location. Why so little forewarning.

Richard K. 
Rating:
4.0

Customer did not leave a comment.

PAIGE D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DEANNA L. 
Rating:
3.0

Rented a 6x12 enclosed trailer for in town rental to pick up a couch. The driver side top light that does both turn signals and brake lights did not work and the workers new about it even after hooking the trailer up to the tow vehicle Passenger rear tire had little to no air. Had to stop and put air in the tire

ERIC S. 
Rating:
5.0

Customer did not leave a comment.

Dennis D. 
Rating:
2.0

Bad experience started when I pulled onto your lot. No parking due to 2 rental units and a pick-up with a salt spreader all parked in front of the entry.

RALPH G. 
Rating:
2.0

Second floor and no elevator.......

Michelle M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Kellie R. 
Rating:
4.0

Customer service was outstanding! Easy moving experience. Thank you!

MARK K. 
Rating:
2.0

The trailer deck was covered in snow and the trailer did not want to pull right the lady who took care of me in the morning was awesome but the guy who took care of me when returning was rude and had no people skills the lot were the trailers where was a sheet of ice and the lady hooking up the trailer almost fell several times and she handled it like a professional

DONALD W. 
Rating:
5.0

Satisfied

WILLIE C. 
Rating:
4.0

Have a designated open lane around to the back of the building for trailer customers.

Jonathan H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

marie O. 
Rating:
5.0

The drop off process was very quick and easy even though the location seemed busy. I'd be happy to recommend this location. Excellent customer service.

Rachael C. 
Rating:
2.0

Waited for a hour no one came to the desk

RYAN H. 
Rating:
5.0

Service was excellent, wouldn't change a thing!

CURT H. 
Rating:
3.0

Customer did not leave a comment.

KYLE H. 
Rating:
5.0

Did online registration. Pickup and drop off was a flawless experience!

Hugo B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER L. 
Rating:
5.0

Best customer service ever!

ROBERT G. 
Rating:
4.0

It was very busy and it was hard to know where to park the vehicle upon its return. I had no contact with staff, I just used the key drop box

Alisha B. 
Rating:
5.0

Customer did not leave a comment.

samantha G. 
Rating:
5.0

Customer did not leave a comment.

WALTER M. 
Rating:
5.0

This was an excellent experience. Pick up and drop off were fast and efficient. Staff pleasant. The best part of our move. I highly recommend this location.

NORMANTHOMAS R. 
Rating:
5.0

lean inside of windshields more frequently in winter weeather.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Rich S. 
Rating:
4.0

Customer did not leave a comment.

Zachary R. 
Rating:
5.0

Customer did not leave a comment.

BRANDON G. 
Rating:
5.0

Customer did not leave a comment.

Justin L. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
4.0

Although cleanbthe trailer was very old and well used

Stephen D. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Have a one way available

GEORGE H. 
Rating:
5.0

I reserved the truck by phone, which only took a few minutes. Picked it up the next morning at the Washington store, where the staff was friendly and efficient. Keep up the great work!

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
3.0

Customer did not leave a comment.

Eric W.  |  Overall Experience 
Rating:
5.0

I’m storing my daughter’s belongings in between her semesters at school. I wasn’t allowed to use the restroom at the college and needed one after a 4 hour drive. Let me tell you! The restroom was immaculate and welcoming. It was the best away game I ever had at a public restroom! The price of storage is worth the restroom alone! THANK YOU UHAUL!!

Anthony R.  |  First Impressions 
Rating:
5.0

Very convenient and easy access.

kim m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

darryl k.  |  Overall Experience 
Rating:
5.0

FRIENDLY STAFF

Dennis M.  |  Overall Experience 
Rating:
5.0

I would have liked the pro rated amount of the monthly fee returned but understand that was not negotiated at contract time.

Mary L.  |  Overall Experience 
Rating:
3.0

Price for a 8×9×7 was a little much for 165.00 a month

Heather D.  |  Overall Experience 
Rating:
5.0

So far, no complaints. Staff very helpful and pleasant. Used storage in recent past and all went well then.

Dennis W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Heather D.  |  First Impressions 
Rating:
4.0

The only issue I had at one point was I had mice in my unit and I had to be there to let someone put something in....which was tough with me working. Also recently when they would no longer keep the door open or open it no one seemed to know what was going on. A few weeks ago I stopped and they opened the door and said nothing. Yesterday they asked about my passcode which j never got and af first she had no clue what to do. And when she looked at my account she asked if I set up in line and I have been there almost. 5 years.

JAMIE M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeremy t.  |  Overall Experience 
Rating:
5.0

Good job people!!! Be proud!!

Joseph B.  |  Overall Experience 
Rating:
1.0

When I got there, there was a 25 minute wait in line. We drove did what we had to do, got back to the uhaul and there was a lock still on my storage unit. The guy that helped said your estimated total will be $109. And some change he Said the exact amount. Heres a paper showing we didnt charge you yet. When I got in the car my bank statement showed I was charged. And also charged another fee I don't know what it was for. I had to call the uhaul number was on hold for a few minutes the lady on there seemed like she didnt want to do much about it bc it was after hours when we got back to the storage unit. Well suddenly the guy that helped showed up out of no where and said "you probably can't get in, I forgot to show you this part" I said we figured that out but there's still a lock on my unit,you provided me. He said "oh is there". After we got everything unloaded n I self returned the car...my final bill was $169. I will never go there again.

chistina m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

richard s.  |  First Impressions 
Rating:
3.0

Cons: Top units had no disabled access. Rec'ved mult late fees due to issues with Uhaul running my card in error. Management is only avail during business hrs. Pros: Clean, friendly staff, 24h access.

Elizabeth M.  |  Overall Experience 
Rating:
5.0

Very nice storage facility. Could use some lighting inside units but not a must.

dennis w.  |  Overall Experience 
Rating:
5.0

Keep up the good work! Customer service will get you far!!!!

Joseph B.  |  First Impressions 
Rating:
2.0

First of all, let me say that the young man who assisted me on the day of move in (9/15), was terrific. It was everything up to that point that was horrible.

Dawn D.  |  First Impressions 
Rating:
5.0

Very nice and efficient staff

Julie T.  |  First Impressions 
Rating:
5.0

This facility was well-maintained with very helpful employees. I would not hesitate to recommend U-Haul for a moving experience. I would use them again in a heartbeat.

angela s.  |  Overall Experience 
Rating:
4.0

Crystal was a BIG help! So was Caleb - thanks so much!

Marcella B.  |  First Impressions 
Rating:
5.0

The storage units are clean, and surprisingly spacious,the only problem lack of ventilation throughout the whole building where the units are and no elevator to get to the upstairs units.

Patricia S.  |  Overall Experience 
Rating:
5.0

It was so easy to rent a truck and storage unit. The staff was helpful and friendly. It made my moving experience a breeze.

angela s.  |  First Impressions 
Rating:
5.0

I will tell all of my friends and family.That If they need to get their stuff in safe close to us to highly recommend it to anyone else about your facility I

richard f.  |  Overall Experience 
Rating:
5.0

A very good experience, simply can do storage ourselves now with racks in the garage.

Cindy H.  |  Overall Experience 
Rating:
5.0

Smooth and Efficient.

jeremy t.  |  First Impressions 
Rating:
5.0

Very helpful and he was thorough and quick. The only complaint is the lock was really difficult to get on and off the unit.

Connie Q.  |  First Impressions 
Rating:
5.0

I cannot say enough about how the team at this store helped us make a smooth move which could have been a major headache. They helped at every opportunity and worked with us. I would use again

Teresa s.  |  Overall Experience 
Rating:
5.0

I recommend U-HAUL MOVING & STORAGE OF WASHINGTON, PA. Very clean, Staff very helpful, make payments on line. And everything you need to make your move easier.

Debby M.  |  Overall Experience 
Rating:
5.0

Great staff and secure facility.

kim m.  |  First Impressions 
Rating:
5.0

These guys make it easy and they get it right. They had what I needed and they provided the supported that I needed for a successful move.

RICHARD S.  |  First Impressions 
Rating:
5.0

Management and Staff made my moving and storage experience stress free. Very friendly and professional. The storage facility is top notch. Very clean, heated and secure. Highly recommended.

Bart P.  |  Overall Experience 
Rating:
5.0

The GM Brad was very helpful and understanding of my situation. The equipment was cleaned and ready on arrival. Staff was awesome. Overall great experience!!

Rhamir T.  |  Overall Experience 
Rating:
5.0

Awesome

BRYNA W.  |  Overall Experience 
Rating:
5.0

There are very nice and friendly people here ready to help you. And the manager is very helpful if you have any issues.

John N.  |  Overall Experience 
Rating:
5.0

Very helpful and nice staff. Brad was great and helped me with a concern I had. Nice secure facility

THOMAS Z.  |  Reservation 
Rating:
1.0

the staff are rude and rarely know the answer to any questions asked

Jennifer D.  |  Overall Experience 
Rating:
4.0

It would be much better if there was a light inside the storage unit so I didn't have to hold a flashlight

Sonia B.  |  Overall Experience 
Rating:
5.0

Every one at Washington PA is very professional and very helpful especially the young man behind the counter. When we were done talking he said “thank you for your business sir I appreciate it”.

Ty L.  |  Reservation 
Rating:
5.0

Friendly Staff, trucks were clean.

Cynthia C.  |  Reservation 
Rating:
5.0

Great service

Brian B.  |  Overall Experience 
Rating:
5.0

Used truck rentals and storage at this location. Staff was friendly and helpful. Facility is clean and well maintained.

Nancy M.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top