Customer Reviews for U-Haul Moving & Storage of Washington

Rating:

5.0

Excellent customer service

Rating:

5.0

Air Conditioner didn't work on 85+ degree day. Otherwise everything else was excellent

Rating:

5.0

Staff was very professional, helpful, and prompt.

Rating:

5.0

Everything was well done. Don"t need to change anything. Thx

Rating:

5.0

I wanted to return some unused boxes and the attendant told us we needed our receipt which I didn't have. These are obviously brand new U-Haul boxes with UHAUL printed all over them. I said store credit would be fine but he refused and said no receipt no refund. Nothing on the boxes say this/ I had to reload them into my car. Very disappointed

Rating:

5.0

The manager, Michael huffed was very friendly and helpful. The only thing is the inside measurements of a 4 x 7 trailer,are not 4 foot wide

Rating:

5.0

Everyone was so easy to work with. The staff was very helpful when I had challenges with making a payment. I felt that my belongings were in a safe environment. Michael, Missy, Jessica and Caleb were all very easy to talk to and they all were very helpful if I had any concern with my storage. Thank you very much.

Rating:

5.0

Great service. Great customer service. Thank you

Rating:

5.0

The attendant made my experience very pleasant.

Rating:

3.0

The A/C went in and out during the trip.

Rating:

5.0

I got to the drop-off location 20 minutes before closing and it was pouring rain, but I pulled under the very convenient Equipment Return canopy and an employee came out very quickly and helped guide me as to where to park the trailer. The entire return process was seamless

Rating:

5.0

Nothing, my experience was perfect here. Everything was on time per my reservation with no issues.

Rating:

5.0

The equipment rental was seamless, however the moving help we had was a nightmare. We had used this service before, and the people were absolutely outstanding, this time not so much. Never again will I hire moving help through uhaul

Rating:

1.0

See above

Rating:

5.0

Very nice person helped me. A very good experience.

Rating:

5.0

Everything was great!

Rating:

5.0

We have had 4 dropoffs at this location in the last 6 months. The staff is always prompt and friendly and dropoffs are about as easy as could be. UHaul has been just about the only thing that has gone right during our move.

Rating:

5.0

Great experience! First time renting a u-haul and I was very pleased. Kind, helpful staff. App is easy to navigate.

Rating:

4.0

I only had experience with dropping off a trailer here, but the staff member I interacted with was helpful and polite.

Rating:

5.0

Nothing. Everything went perfect. They really help with whatever your moving needs!

Rating:

4.0

Check tire pressures on trailers before Rental. Find some way to tie down bridal that wraps around front car tires on auto hauling trailers when not in use as they are long enough to make contact with the ground and get shredded. A simple bungee cord pulling them straight back would be cheap and easy.

Rating:

5.0

Our ministry organization, Heaven Bound Ministries, has rented several trucks from this Washington, PA U-Haul Center. We have always been so very pleased with the professionalism of the staff and the cleanliness of not only our rental trucks but the center itself. Mr. Michael Huff, the center's General Manager is always very accommodating and Mr. Caleb Konecheck, your U-Haul Sales Representative, is extremely knowledgeable, helpful and pleasant. We highly recommend this Washington PA U-Haul Center!

Rating:

5.0

I returned the trailer a day earlier than my reservation. But because it was within the 24 hours of my return the employee said he could not take the last day off. It’s bad policy to make customers pay for services they aren’t using.

Rating:

5.0

The gentleman that checked me out was superior.

Rating:

5.0

Nothing, everything went smoothly.

Rating:

5.0

nothing it was great

Rating:

5.0

You guys rock! 10 UBoxes over 3 days, via self delivery (one at a time on a trailer) was a lot to ask and it was handled with not problem. The staff was friendly, helpful, and made a very large and difficult cross country move pretty easy!

Rating:

5.0

U-haul employee was helpful and efficient. Facility was clean and bright. Truck was clean, showing signs of use but otherwise it did the job we needed it to do. Will use this facility again and recommend it to others.

Rating:

5.0

Great company to use when moving!

Rating:

5.0

Employee Dalton was quite helpful.

Rating:

5.0

Outstanding service

Rating:

5.0

No comment.

Rating:

5.0

Everything was great!

Rating:

3.0

clean and checkover trucks before you rent them, paid lots of money to rent this truck so thats pretty basic to ask for a maintained truck clean truck at pickup.

Rating:

5.0

Staff was excellent and quick. No complaints!

Rating:

5.0

nice trailer perfect for task i did

Rating:

5.0

No big deal - I rented two vans in 8 days the first on was spotless but new 500 miles on it. The next one was year or two old. It had dirt food from the past 10 trips. This wouldn’t stop me from renting there again though. Staff was great too.

Rating:

5.0

Very easy process.

Rating:

4.0

Everything went very well .. As a business owner, i need good, responsible, accountable, conscientious , workers.. and that's what i found, here.. Thanks for listening …

Rating:

5.0

Everything was great.

Rating:

5.0

The whole process was quick and easy making our moving process a breeze.

Rating:

2.0

The truck was fine. I also had a car carrier that had some issues with the straps ratcheting down the car. The employees were nice and accommodating in getting the car tied down and thought the ratchet was going to work. When I pulled into the U-Haul center at my destination the employee came up and told me it was only Gods grace that got me there. The car was not tied down and one of the ramps had not been fully fully slid in. Very lucky we didn’t have a serious accident.

Rating:

5.0

Nothing... every aspect of pick up and drop off was excellent

Rating:

5.0

The gentleman that waited on us was very nice and explained everything to us and helped us when we needed it,very considerate and well spoken

Rating:

5.0

I was in and out fast on pick up and drop off the rental vehicle. Very easy process. No complaints, and will use this location again. Thank you!

Rating:

5.0

I'll use you way more often

Rating:

5.0

The service was personal and great …. Very friendly and professional !

Rating:

5.0

The great staff had the truck warmed up for us - clearly shows they were taking care of the customer!

Rating:

5.0

UHaul seems to be improving. Have had bad experiences in the past with reserved equipment not being available. Hasn’t happened in a while.

Rating:

5.0

Everything was amazing! From the start to finish. Christina was very friendly and explained everything in detail to us. The truck was very clean, the facility was very clean. This location was amazing! Thank you Christina for all of your help!

Rating:

5.0

Very simple process and safe and clean location.

Rating:

5.0

Excellent service

Rating:

1.0

Staff lies and then the company don’t make things right and you end up paying hundreds more you shouldn’t have had to pay because you were lied too

Rating:

5.0

Lock wasn’t inside storage when I arrived. I emailed Mr. Huff and he made sure my issue was solved immediately… his response was quick thanks again

Rating:

5.0

Michael was very helpful . Thank you Michael!!

Rating:

5.0

Did multiple loads to self storage and was unaware it locked at 10. Brought our final load at 10:15 and couldn’t unload. Had to come back following morning. Very disappointed in not being told it locked. We thought the code got us in.

Rating:

5.0

Everyone was always very friendly and helpful

Rating:

5.0

The most courteous group I’ve ever met! Very professional and accommodating.

Rating:

1.0

When I reserved my Uhaul, I also reserved a storage unit that I was told would be free for one month since I was doing a one-way trip drop off. When I arrived at Uhaul, the customer service person told me only units on the top floor--accessible only by stairs--qualified for the free month. We had heavy furniture and could not carry it up the stairs. The customer service person said that was their policy--even though I was never informed that this was the case, and would have probably found other arrangements. I had to purchase a unit because I had no other options at that point. I feel defrauded and will never recommend this Uhaul and will warn anyone who asks about my experience and the fraudulent nature of your services.

Rating:

5.0

We needed a lock for the unit and an employee got it immediately! Very helpful and professional

Rating:

5.0

Will respond

Rating:

3.0

When I went to the front desk for assistance it took the workers a long time to show up

Rating:

5.0

Staffing were very nice and helpfull

Rating:

3.0

I would recommend only if units are ground level. The fact there is no elevator to second floor is extremely inconvenient and difficult for older individuals to access with storage contents.

Rating:

5.0

All of my experiences were wonderful. Especially the move out experience with Michael Huff. He was very friendly and courteous and made the move out seamless. I will absolutely be reaching out to him for any future needs.

Rating:

5.0

The gentleman that helped was great

Rating:

5.0

All storage facilities appear to be a bit pricey. But, U-Haul has the best access and climate control others did not. Should be a ramp instead of stairs. We were told there was a ramp by a rep on the phone. Still able to fill unit. Representative on site very helpful.

Rating:

4.0

So far so good

Rating:

5.0

Overall was a good experience to store items for 2 +/- years. A bit expensive but very easy to get in and out.

Rating:

5.0

The staff was helpful. He explained everything to me and answered my questions.

Rating:

3.0

The facility is clean and easy to use. Big units could benefit by having garage doors and not 4x8 plywood doors. That can be a tight fit. Compared to other facilities in the area this place is the best. Compared with other facilities I have used in Detroit area this would not be my 1st choice.

Rating:

5.0

Brayden is awesome! He deserves a raise AND lunch/dinner! Brayden definitely is truly an asset to your company and goes beyond the call of the job. He was so patient and kind, and even stayed later to make sure I had what I needed- which I am so grateful for because I did end up needing a bigger unit. HE is the reason for the excellent rating from me! He is awesome! Treat him right!! Please compensate him for the time he stayed over to help me. He’d already clocked out when he saw I needed help, but STILL helped me. Such a gem!

Rating:

4.0

Rented a 1st floor unit, and a 2nd floor unit that we emptied out a year+ ago, and both were clean, dry and heated. 1st floor more convenient to get items into and out of, but 2nd floor access was steps only. I thought the prices were high, and I'm pretty sure they went up during our 2 yr rental. No issues with move out. Very easy.

Rating:

4.0

I had reserved a storage unit and when I arrived. They didnt even have that size at this location. What shouldve been 115 a month turned into 180 a month. Because we had to take what was available. The woman working did give us a lock for free but my husband wasnt happy at all.

Rating:

5.0

might look a little more cheerful if floor were painted white, and hole in wall repaired... other tenants with whom i spoke were more than satisfied....

Rating:

5.0

Very helpful staff

Rating:

5.0

I rented a unit that was too small. The uhaul associate was very helpful and quickly got me moved into a bigger unit.

Rating:

2.0

The staff are not the issue. They are friendly and helpful but this location is short staffed for the volume of business. I came here with a UBox. The day I received an email that it had arrived, I drove down to the location. The staff informed me that generally I should make arrangements a day in advance to access my belongings since they have to move the UBoxrs with a forklift. While not ideal, I took some things and returned home. I then tried calling multiple times the next day to arrange for access for the remainder of the items. The phones at this location seem to be on permanent call forwarding to the call center. Once that happens, you might as well cancel all plans for the day as they never pick up. I then called traffic who said they would send an email to have them call me. I received no call. If the staff doesn't have time to answer a phone, they probably don't have time to read email. I can't make arrangements a day in advance if I can't speak to someone. I called corporate, they said they apologize but they are open until 8:00pm if I want to drive down to see if they could help. In order to have reasonable access to my belongings, I ended up driving down in the evening and renting a space on the 2nd floor and unloading my UBox into it at a higher cost. Bad form U-Haul Management, bad form.

Rating:

1.0

I reserved a storage unit. When I arrived I was told it was unavailable. So they sold me another one that was more expensive. I was clear in telling them several times it was for a riding lawn mower. He said it was ok. I picked up the mower an 2 hours away and brought it to the storage unit only to find it wouldn’t fit through the door. So I told the clerk and he said there is nothing he could do.

Rating:

5.0

The experience would of been top notch if the storage rooms had lights

Rating:

4.0

Lady who dealt with was great and very competent.

Rating:

2.0

Second floor and no elevator.......

Rating:

5.0

I’m storing my daughter’s belongings in between her semesters at school. I wasn’t allowed to use the restroom at the college and needed one after a 4 hour drive. Let me tell you! The restroom was immaculate and welcoming. It was the best away game I ever had at a public restroom! The price of storage is worth the restroom alone! THANK YOU UHAUL!!

Rating:

5.0

Very convenient and easy access.

Rating:

5.0

FRIENDLY STAFF

Rating:

5.0

I would have liked the pro rated amount of the monthly fee returned but understand that was not negotiated at contract time.

Rating:

3.0

Price for a 8×9×7 was a little much for 165.00 a month

Rating:

5.0

So far, no complaints. Staff very helpful and pleasant. Used storage in recent past and all went well then.

Rating:

4.0

The only issue I had at one point was I had mice in my unit and I had to be there to let someone put something in....which was tough with me working. Also recently when they would no longer keep the door open or open it no one seemed to know what was going on. A few weeks ago I stopped and they opened the door and said nothing. Yesterday they asked about my passcode which j never got and af first she had no clue what to do. And when she looked at my account she asked if I set up in line and I have been there almost. 5 years.

Rating:

5.0

Good job people!!! Be proud!!

Rating:

1.0

When I got there, there was a 25 minute wait in line. We drove did what we had to do, got back to the uhaul and there was a lock still on my storage unit. The guy that helped said your estimated total will be $109. And some change he Said the exact amount. Heres a paper showing we didnt charge you yet. When I got in the car my bank statement showed I was charged. And also charged another fee I don't know what it was for. I had to call the uhaul number was on hold for a few minutes the lady on there seemed like she didnt want to do much about it bc it was after hours when we got back to the storage unit. Well suddenly the guy that helped showed up out of no where and said "you probably can't get in, I forgot to show you this part" I said we figured that out but there's still a lock on my unit,you provided me. He said "oh is there". After we got everything unloaded n I self returned the car...my final bill was $169. I will never go there again.

Rating:

3.0

Cons: Top units had no disabled access. Rec'ved mult late fees due to issues with Uhaul running my card in error. Management is only avail during business hrs. Pros: Clean, friendly staff, 24h access.

Rating:

5.0

Very nice storage facility. Could use some lighting inside units but not a must.

Rating:

5.0

Keep up the good work! Customer service will get you far!!!!

Rating:

2.0

First of all, let me say that the young man who assisted me on the day of move in (9/15), was terrific. It was everything up to that point that was horrible.

Rating:

5.0

Very nice and efficient staff

Rating:

5.0

This facility was well-maintained with very helpful employees. I would not hesitate to recommend U-Haul for a moving experience. I would use them again in a heartbeat.

Rating:

4.0

Crystal was a BIG help! So was Caleb - thanks so much!

Rating:

5.0

The storage units are clean, and surprisingly spacious,the only problem lack of ventilation throughout the whole building where the units are and no elevator to get to the upstairs units.

Rating:

5.0

It was so easy to rent a truck and storage unit. The staff was helpful and friendly. It made my moving experience a breeze.

Rating:

5.0

I will tell all of my friends and family.That If they need to get their stuff in safe close to us to highly recommend it to anyone else about your facility I

Rating:

5.0

A very good experience, simply can do storage ourselves now with racks in the garage.

Rating:

5.0

Smooth and Efficient.

Rating:

5.0

Very helpful and he was thorough and quick. The only complaint is the lock was really difficult to get on and off the unit.

Rating:

5.0

I cannot say enough about how the team at this store helped us make a smooth move which could have been a major headache. They helped at every opportunity and worked with us. I would use again

Rating:

5.0

I recommend U-HAUL MOVING & STORAGE OF WASHINGTON, PA. Very clean, Staff very helpful, make payments on line. And everything you need to make your move easier.

Rating:

5.0

Great staff and secure facility.

Rating:

5.0

These guys make it easy and they get it right. They had what I needed and they provided the supported that I needed for a successful move.

Rating:

5.0

Management and Staff made my moving and storage experience stress free. Very friendly and professional. The storage facility is top notch. Very clean, heated and secure. Highly recommended.

Rating:

5.0

The GM Brad was very helpful and understanding of my situation. The equipment was cleaned and ready on arrival. Staff was awesome. Overall great experience!!

Rating:

5.0

Awesome

Rating:

5.0

There are very nice and friendly people here ready to help you. And the manager is very helpful if you have any issues.

Rating:

5.0

Very helpful and nice staff. Brad was great and helped me with a concern I had. Nice secure facility

Rating:

1.0

the staff are rude and rarely know the answer to any questions asked

Rating:

4.0

It would be much better if there was a light inside the storage unit so I didn't have to hold a flashlight

Rating:

5.0

Every one at Washington PA is very professional and very helpful especially the young man behind the counter. When we were done talking he said “thank you for your business sir I appreciate it”.

Rating:

5.0

Friendly Staff, trucks were clean.

Rating:

5.0

Great service