Customer Reviews for U-Haul Moving & Storage of Washington PA

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Washington PA

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NORMANTHOMAS R.
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This was an excellent experience. Pick up and drop off were fast and efficient. Staff pleasant. The best part of our move. I highly recommend this location.

DAVID S.
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lean inside of windshields more frequently in winter weeather.

Rich S.
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Customer did not leave a comment.

Zachary R.
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BRANDON G.
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Justin L.
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JOHN W.
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Stephen D.
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Although cleanbthe trailer was very old and well used

Michael P.
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Customer did not leave a comment.

GEORGE H.
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Have a one way available

Michael B.
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I reserved the truck by phone, which only took a few minutes. Picked it up the next morning at the Washington store, where the staff was friendly and efficient. Keep up the great work!

Robert G.
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Customer did not leave a comment.

ROBERT K.
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William C.
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JOHN S.
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The best uhaul facility I have visited in 50 years as a continuing customer.

Jennie L.
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Drop off location was certainly better than the pick up location. The only complaint would be how crowded it was... there were a TON of box trucks parked everywhere and very difficult to maneuver a truck and trailer around the building. But it was manageable and the Uhaul employee was nice and efficient. I noted the torn strap to him from when we picked it up and he noted that they would replace it. I would HIGHLY recommend the straps be top priority to inspect rather than scratches on the dolly. Overall, having to detour over two hours made for an very long day to a very stressful trip. Better inspection on equipment would help this issue along with safety and liability to the user:

RICHARD V.
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Customer did not leave a comment.

Kelley C.
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Movers which I understand are not part of your service Logic Logistics did not show up.

DAVID F.
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STANLEY T.
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mark R.
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Jackie K.
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Amy P.
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Holly S.
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BRIAN K L.
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Renting was an absolute disaster. Would never use uhaul again.

Dennis O.
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Process was easy online and pricing was as stated. No hidden costs. Well pleased.

GARY F.
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I have one big complaint. When I picked the truck up he said the truck gas tank is only 1/2 full so return it the same which I did . It showed 1/2 a tank when I pulled in. You then charged me $20 plus dollars for gas. Had you had given me a full tank it would have been easy to judge. This is fraud what your doing.

Donald S.
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Customer did not leave a comment.

JUSTIN H.
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Didn't have one of the equipment I ordered. Also, with roadside assistance it didn't cover getting stuck in the mud.....that should be included for paying over $200 dollars for one day rental. Also back door on the truck was sticking.

BRIAN S.
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Douglas C.
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robert F.
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Noelle F.
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When I made the reservation it was to cost me $69.00 for 10' one way and up to 70 miles. However, I got my bill next day and it says the rental was $110.00 and only permitted 59 miles so I got charged extra for that too. I am not happy with this and probably will not use U-Haul again.

Thomas S.
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toys F.
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Darren C.
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kevin B.
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I contacted corporate with the poor maintenance issues and still haven't heard back what they were going to do about it

robert A.
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George B.
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Samantha O.
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Charles L.
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All good

Floyd T.
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Customer did not leave a comment.

Eric W. | Overall Experience |
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Customer did not leave a comment.

Jessica T.
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The left light of the tow dolly was out. We picked it up in day so didn't see it was out until night time.

Anthony R. | First Impressions |
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I’m storing my daughter’s belongings in between her semesters at school. I wasn’t allowed to use the restroom at the college and needed one after a 4 hour drive. Let me tell you! The restroom was immaculate and welcoming. It was the best away game I ever had at a public restroom! The price of storage is worth the restroom alone! THANK YOU UHAUL!!

Sarah W.
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the online experience was a little over aggressive with the offers of extra products and services.

AARON MATTHEW H.
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Customer did not leave a comment.

Stephen M.
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Showed up to drop off a trailer and no one was there to help. Store was open, but employees were out back for at least 5 minutes before coming to check the storefront. Was unwilling to negotiate an unexpected additional $120 charge. Horrible customer service. I repeat, this entire business needs an overhaul.

Allison C.
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Customer did not leave a comment.

Robert K.
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i would recommend that your staff be a bit more customer-friendly. They made me feel like i was interrupting them when i returned the vehicle.

James W.
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Lydia T.
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Robert G.
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Great customer service!

REID V.
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James T.
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Online registration was a great time saver.

kim m. | Overall Experience |
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Very convenient and easy access.

NICHOLE B.
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Jason A.
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Jenna W.
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Make the check in after hours process less annoying. It was freezing cold and snowing and you have me out there taking 5 million pictures.

laurence P.
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Great UHaul facility - always smooth in/out process!

Paul B.
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First off I don't believe in service I think their bullshit but if I makes you guys happy that makes you guys happy I just want to let you in I just Let you need to know on my truck the handle was broken in the back and it made it really difficult to close also the lock did not work at all so I had to use my own lock other than that everything else is great

Taquana M.
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Tyler K.
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Clifton U.
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Fast and easy rental for our move. From the initial phone call through the return of the truck - done with friendly and professional people.

Eugene S.
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Beth K.
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They have the laziest people there. And rude

JEFFREY B.
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Lydia T.
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Tia K.
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John C.
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EDMUND V.
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James K.
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David John M.
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Bruce S.
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KELLY M.
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John M.
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keith F.
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MATTHEW H.
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Richard M.
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Stanley G.
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Brian W.
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Albert M.
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Mark K.
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DEBRA H.
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Made the return so easy -- Thank you!

STANLEY C.
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Jacie S.
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xavier D.
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harlow L.
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Despite doing the online check-in, I did have to wait a bit due to two other customers being there at the same time and only one employee working. Otherwise everything was great

DANIEL R.
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Customer did not leave a comment.

Matthew M.
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James F.
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When I returned the parking lot was full of uhaul trucks waiting to be cleaned and readied for the next use. You should have more space or rearrange the lot. There was almost no room to pull in to get off the highway.

DENNIS L.
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Customer did not leave a comment.

Wende R.
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The truck I received only had a quarter of a tank of gas and had a low tire symbol on the dash when I picked it up. The workers were very friendly though. Truck was clean.

Walter J.
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The dealer forgot to include the blankets I had ordered with the reservation I had to travel 1 1/2 hours to get to this pickup location

ADAM A.
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Customer did not leave a comment.

GREGORY K.
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james T.
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SCOTT W.
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Fantastic staff!! Great people working there.

RICHARD G.
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John P.
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RONALD S.
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only problem was returning equipment

DANE W.
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Kevin P.
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I have never rented a U Haul in my life. The experience was very pleasant from start to finish. Thanks

darryl k. | Overall Experience |
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Customer did not leave a comment.

Dennis M. | Overall Experience |
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FRIENDLY STAFF

Mary L. | Overall Experience |
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I would have liked the pro rated amount of the monthly fee returned but understand that was not negotiated at contract time.

Heather D. | Overall Experience |
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Price for a 8×9×7 was a little much for 165.00 a month

Dennis W. | First Impressions |
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So far, no complaints. Staff very helpful and pleasant. Used storage in recent past and all went well then.

Heather D. | First Impressions |
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Customer did not leave a comment.

JAMIE M. | Overall Experience |
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The only issue I had at one point was I had mice in my unit and I had to be there to let someone put something in....which was tough with me working. Also recently when they would no longer keep the door open or open it no one seemed to know what was going on. A few weeks ago I stopped and they opened the door and said nothing. Yesterday they asked about my passcode which j never got and af first she had no clue what to do. And when she looked at my account she asked if I set up in line and I have been there almost. 5 years.

jeremy t. | Overall Experience |
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Customer did not leave a comment.

Joseph B. | Overall Experience |
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Good job people!!! Be proud!!

chistina m. | First Impressions |
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When I got there, there was a 25 minute wait in line. We drove did what we had to do, got back to the uhaul and there was a lock still on my storage unit. The guy that helped said your estimated total will be $109. And some change he Said the exact amount. Heres a paper showing we didnt charge you yet. When I got in the car my bank statement showed I was charged. And also charged another fee I don't know what it was for. I had to call the uhaul number was on hold for a few minutes the lady on there seemed like she didnt want to do much about it bc it was after hours when we got back to the storage unit. Well suddenly the guy that helped showed up out of no where and said "you probably can't get in, I forgot to show you this part" I said we figured that out but there's still a lock on my unit,you provided me. He said "oh is there". After we got everything unloaded n I self returned the car...my final bill was $169. I will never go there again.

richard s. | First Impressions |
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Customer did not leave a comment.

Elizabeth M. | Overall Experience |
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Cons: Top units had no disabled access. Rec'ved mult late fees due to issues with Uhaul running my card in error. Management is only avail during business hrs. Pros: Clean, friendly staff, 24h access.

dennis w. | Overall Experience |
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Very nice storage facility. Could use some lighting inside units but not a must.

Joseph B. | First Impressions |
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Keep up the good work! Customer service will get you far!!!!

Dawn D. | First Impressions |
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First of all, let me say that the young man who assisted me on the day of move in (9/15), was terrific. It was everything up to that point that was horrible.

Julie T. | First Impressions |
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Very nice and efficient staff

angela s. | Overall Experience |
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This facility was well-maintained with very helpful employees. I would not hesitate to recommend U-Haul for a moving experience. I would use them again in a heartbeat.

Marcella B. | First Impressions |
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Crystal was a BIG help! So was Caleb - thanks so much!

Patricia S. | Overall Experience |
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The storage units are clean, and surprisingly spacious,the only problem lack of ventilation throughout the whole building where the units are and no elevator to get to the upstairs units.

angela s. | First Impressions |
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It was so easy to rent a truck and storage unit. The staff was helpful and friendly. It made my moving experience a breeze.

richard f. | Overall Experience |
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I will tell all of my friends and family.That If they need to get their stuff in safe close to us to highly recommend it to anyone else about your facility I

Cindy H. | Overall Experience |
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A very good experience, simply can do storage ourselves now with racks in the garage.

jeremy t. | First Impressions |
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Smooth and Efficient.

Connie Q. | First Impressions |
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Very helpful and he was thorough and quick. The only complaint is the lock was really difficult to get on and off the unit.

Teresa s. | Overall Experience |
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I cannot say enough about how the team at this store helped us make a smooth move which could have been a major headache. They helped at every opportunity and worked with us. I would use again

Debby M. | Overall Experience |
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I recommend U-HAUL MOVING & STORAGE OF WASHINGTON, PA. Very clean, Staff very helpful, make payments on line. And everything you need to make your move easier.

kim m. | First Impressions |
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Great staff and secure facility.

RICHARD S. | First Impressions |
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These guys make it easy and they get it right. They had what I needed and they provided the supported that I needed for a successful move.

Bart P. | Overall Experience |
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Management and Staff made my moving and storage experience stress free. Very friendly and professional. The storage facility is top notch. Very clean, heated and secure. Highly recommended.

Rhamir T. | Overall Experience |
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The GM Brad was very helpful and understanding of my situation. The equipment was cleaned and ready on arrival. Staff was awesome. Overall great experience!!

BRYNA W. | Overall Experience |
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Awesome

John N. | Overall Experience |
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There are very nice and friendly people here ready to help you. And the manager is very helpful if you have any issues.

THOMAS Z. | Reservation |
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Very helpful and nice staff. Brad was great and helped me with a concern I had. Nice secure facility

Jennifer D. | Overall Experience |
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the staff are rude and rarely know the answer to any questions asked

Sonia B. | Overall Experience |
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It would be much better if there was a light inside the storage unit so I didn't have to hold a flashlight

Ty L. | Reservation |
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Every one at Washington PA is very professional and very helpful especially the young man behind the counter. When we were done talking he said “thank you for your business sir I appreciate it”.

Cynthia C. | Reservation |
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Friendly Staff, trucks were clean.

Brian B. | Overall Experience |
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Great service

Nancy M. | Overall Experience |
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Used truck rentals and storage at this location. Staff was friendly and helpful. Facility is clean and well maintained.

No reviews have been submitted for this location.

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