Customer Reviews for U-Haul Moving & Storage of Watertown

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Watertown

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Randal L. on

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James D. on

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The truck that I rented smelled like cigarette smoke. Aside from the stink everything with the truck worked fine and it ran well.

Michael D. on

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glenna R. on

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Staff was always new, untrained. Box was 1/2 hour late, when I called they came, the ten minutes from their location to drop off. Was guys 1st day, no help, trying to back the trailered box into space with a box truck. Didn't stabilize or Chuck the trailer. No furniture pads included. Just plain felt uneasy with the whole experience. Felt I had to micro manage. Had thoughts of box disappearing forever. However on the other end, was professional, efficient, and easy.

Sarah D. on

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Sarah L. on

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Thank you for helping me move the stuff from the van into the unit 👍👍

Salia S. on

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I didn’t see anything to improve yet. But, if there’s any then, it’s to have a separate price for military.

Benjamin H. on

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Very nice people every thing went smoothly and I was on and out on less tan 10 minutes

david P. on

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Janice J. on

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Very professional and helpful. Great service! I would highly recommend them!!

taylor p. on

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Super helpful and kind staff!

Gene G. on

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Change nothing everything was fast and perfect.

Timothy H. on

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I have dealt with UHaul for at least eight years. This experience has been the best ever. Shout out to General Manager Matt for his leadership and team building. Big "thank you" to Tanner for extending customer service beyond the best.

Joanne N. on

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Customer service rep was helpful and couteous.

Gary H. on

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The general manager always does a great job

Robert K. on

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When I called to ask about a full price some info was hidden or not devulged

Scott H. on

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Staff was extremely helpful and friendly. Rental and return went smooth as silk even with a short term computer outage the manager was able to quickly adapt and proceed without issue. Highly recommend this location and staff. Thank you.

ELLIOTT C. on

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deb J. on

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We were pleased with the service and our bill was less than we expected. Will use UHaul again.

Clint R. on

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Shella G. on

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I was very impressed with the people I dealt with, the quote was actually higher than what I ended up paying. ??

Janet B. on

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Hope the next 10 foot has cruise control. In traffic it is very tiring to keep an even speed. Tie down places would be helpful to secure the furniture.

Robert C. on

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Best U-haul place I’ve ever experienced

Gary H. on

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Brittni H. on

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Great service; I ran in to rent an appliance dolly to move a few items with and I was in and out in a matter of minutes!

Roxanne C. on

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Leonard S. on

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Kenton H. on

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Nothing the men we're efficient in checking the vehicle before we took it and when we broufht it back. They are very courteous and explained everything to us. Your business is great and beneficial for we who need them .

Andrew H. on

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We were very pleased with the U-haul storage and convenience of the storage unit. We were able to take our time and move into our new home.

William D. on

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Need to have someone at the counter more frequently or have a buzzer when someone walks through the front door.

Devin C. on

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Very friendly staff, also knowledgeable and helpful. The vehicles were in amazing condition and were very clean inside. Pick up and drop off was made very easy and was very affordable. I highly recommend this location and company as I thoroughly enjoyed the experience.

Mariana H. on

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Very friendly and helpful staff

Mark D. on

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Michael H. on

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mark W. on

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Both pick up and drop off were smooth. Store people were pleasant and informative. Professionals both of them

Edward R. on

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You can re train the staff including the management

Roger P. on

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April H. on

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Craig C. on

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Melissa G. on

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Wonderful people! Very helpful and tended to my needs above and beyond. I hope I may never have to move again, but if so, I'm heading back there! Thank you so much!

gary m. on

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ppppp

MIKE D. on

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Well run, great place to do business with.

PHYIILS C. on

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Customer service is excellent! Staff is so helpful and pleasant

Michelle S. on

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It was great being a customer at u haul the staff was great and are stuff was well maintained thank you

Brenda M. on

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Staff pleasant and knowledgeable. Site clean and well organized. Easy access. Happy to recommend the services to others.

Vickie D. on

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The staff was great. Very accommodating and made recommendations to save me money.

JARIAN D. on

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Thsnk you for your assistance..

Calvin F. on

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Even though the key card didn't work and denied me access to the storage inside unit, I called Matt, he answered immediately and gave me a code to get in. We unloaded our truck filled it with gas

janice g. on

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I had many issues from start to end. The Watertown staff consistently lied from how/ where they would place UBoxes to pick-up (even though I have copies of phone calls and email). Disappointing

Mustapha K. on

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Excellent staff and excellent experience.

harry d. on

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Could not have been more helpful, convenient and economical. Our experience was a good one! Start to finish.

Clement W. on

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Staffs are helpful and places are well maintained

heather e. on

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Service was good at first, by the end I was unhappy. Employees Adam W & Sara R were helpful and friendly. Matt the new gen manager was very unprofessional & the store went downhill when he took over.

TINA D. on

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When checking in they never told me they do not prorate. I never received paperwork at check in with the fine print showing they don't prorate storage. at checkout they never took me off of autopay.

elizabeth d. on

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At first I was upset. Scheduled a shed and came in, no reservation, no shed on first floor and a complete mess. But after this was done and said, all fell into place and things were fine,

Santina L. on

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The staff was incompetent. One gentleman said he was going to put a claim in for my storage unit and he nevr did, so many other things but their isnt enough room.!!! Terrible service! Terrible units!!

ANNA C. on

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Storage was clean and dry. A cart was always available for heavy items.

Jamison P. on

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Experience was alright. Management was ineffective. Tried several times to close account and received no correspondence except "Late payment" notices. Very irritating, non-management helped immensely.

Cheryl E. on

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A bit pricey, but secure.

Michele M. on

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Uhaul services were great. I wouldn't recommend the storage as there was water pooled in front of several units the whole week I had one.

alyssia H. on

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Great, very helpful

marc s. on

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Staff was incredibly slow over several visits to allow me access to my Ubox. Ubox arrived late and was never notified of arrival by store until I contacted them. I have still not been refunded.

joseph v. on

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I had to cancel my reservation,they were polite and pleasant

Russell B. on

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Everything was good

Cheryll M. on

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Thank You, I used your facility for 13 months and I just wanted to send you a Thank You.