Customer Reviews for U-Haul Moving & Storage of Watertown

Rating:

5.0

I initiated my request online. The process was simple and it seemed to streamline the regular process. However, as long as the information that's needed is on-hand renting equipment doesn't take long.

Rating:

5.0

The people at this location were very helpful. But the people on the customer service number, not so much. I had a rental set up for self service, uhaul said my equipment wasn't at my chosen location and had to change my pick up spot. No problem. Except for when they changed the pickup, they didn't mark it for self service. My pickup was for 8am and the location they changed me to didn't open until 10am. None of this was relayed to me until I got there to pickup my truck. Called the 1-800 number was told I could get a bigger truck for no extra cost, 40 miles away, wait for the location to open, or go to the above location and "take my chances" at getting a 15ft truck (my chosen equipment). I was told by the uhaul representative that they had 2 15ft trucks and I could try for one. So I chose to go to the above location. Upon talking to the people at the location, the two trucks they had... One was rented for a local move and the other was in the process of getting fixed! So, I had to settle for a smaller truck, for the same cost, couldn't get everything I needed moved and was delayed by over 2 hours! Never had a bad experience with uhaul before, but this one really has me questioning another rental.

Rating:

5.0

If you turn in rental early, you get a credit on bill.

Rating:

5.0

Always friendly and fast service.

Rating:

5.0

Fully staffed on July 4th! That's above and beyond...

Rating:

5.0

One of the Best Storage Facility’s I have ever had. Everyone was so nice and Welcoming and very helpful especially to me as I was moving and needed Storage and also Boxes etc . So very helpful with everything. Thank You..

Rating:

5.0

Mike Duffy and team are TOP NOTCH!!!

Rating:

1.0

EXPENSIVE, RUDE STAFF, CHARGE EXTRA FOR EVERYTHING LIKE FEES ARE RIDICULOUSLY HIGH ALREADY THEN WANT TO CHARGE $50 IF YOU BREAK A KEY AND NEED TO GET IN .... LIKE IR TOOK FIVE MINUTES OF THE GUY HAVING TO GET OFF HIS BUTT AWAY FROM THE DESK AND IT WAS $50 BEFORE HE WOULD EVEN DO THE TOUGH FIVE MINUTE JOB. I will NEVER use uhaul again and will recommend to ALL my family and friends not to either. Worst customer experience EVER !!!

Rating:

5.0

Very accommodating and helpful staff, aided me in hookup and safety tips. Great experience.

Rating:

5.0

Great job.

Rating:

5.0

Very personable and friendly

Rating:

4.0

Maybe have more than fumes in the gas tank when a truck is picked up. I had to go to the very closest station and put $100 in the tank.

Rating:

5.0

Very friendly

Rating:

5.0

I can think of no improvements at this time.

Rating:

1.0

This is not me. You have been scammed U-Haul

Rating:

5.0

It was an excellent experience - efficient & friendly staff, clean & operational equipment

Rating:

5.0

fast and easy just the way i like it and the employees were fantastic . thank you

Rating:

5.0

Very friendly and efficient

Rating:

3.0

It was the location we had, close to the old apartment. One person was helpful and friendly, the other one was not so much... The truck was very old, and noisy inside. Not like other experiences we had renting UHual trucks. It wasn't great, it wasn't horrible.

Rating:

5.0

Very professional and courteous

Rating:

2.0

Had to wait for assistance. Was not greeted...told to wait outside and someone would come. Did the bear minimum.

Rating:

5.0

I liked the system they had at this location that you drove up to a specific location to drop off the trailer, and there was a person there to do this for you quickly, without having to go into the store.

Rating:

5.0

Ben was over and above and helpful with my return.

Rating:

5.0

Everything went smoothly.

Rating:

5.0

Rent most of my trailers from this location. Excellent service.

Rating:

5.0

Great customer support.

Rating:

5.0

Mike was excellent! What a good mansnger!

Rating:

5.0

Chase was very helpful. and friendly. I enjoyed working with him

Rating:

5.0

Same. No improvements, everything was great.

Rating:

4.0

I can't find anything at the moment they communicated with me thoroughly.

Rating:

5.0

Very prompt service. Check In was very easy. Check Out even better.

Rating:

5.0

Good experience

Rating:

3.0

Transport trailer wasn't properly checked by staff, one of the straps was torn and not useable, had to drive back to get it repaired, should have been an easy check item but it was missed. Kind of important piece to check.

Rating:

5.0

Quick & easy check in & check out. Super convenient. Recommend this facility & location.

Rating:

5.0

I do need a lock still ty

Rating:

4.0

Storage unit leaked n ruined some of my stuff

Rating:

5.0

Very helpful staff, offered some moving equipment suggestions and the store was well stocked with anything you might need.

Rating:

5.0

This transaction went very smoothly. No improvements necessary.

Rating:

3.0

The truck felt insanely unsafe. It was so hard to press in the brakes and the steering wheel was so lose it felt as if I was not turning

Rating:

2.0

I got there and the equipment that I did want wasn't there yet. Someone didn't bring it back. So I had to settle for something else. I reserved the equipment and they didn't give me the $50 gaurantee for what I wanted and it not being there.

Rating:

4.0

There was broken glass in the box, and the light went out on the way home e from picking it up. I temp fixed with wire nuts. But overall the trailer worked for me and had no major issues. I would use this location and service again. Overall satisfied. The service department hooked up and unhooked the trailer for me, this was very helpful and I didn’t ask. 4/5 stars. Thank you!

Rating:

1.0

Charged double the price agreed to and never refunded the money

Rating:

5.0

I was impressed with rental procedures. I rent cars multiple times a year. Process was simple and return was simpler.

Rating:

5.0

Great people. No problems.

Rating:

5.0

This office in Watertown goes above average to help their customers. There are still good people out there, that want to help others!

Rating:

5.0

Very friendly and helpful. Have only rented a vehicle once before, (it was from thos location as well) and the employees made it a much appreciated breeze.

Rating:

4.0

Nothing, everything went very smooth

Rating:

5.0

After renting a storage unit for over a year, I needed a truck to move a bed and couch 3 miles total, had it less than a hour and you still charged the normal fee. Thanks for the help. Because of this, I won’t be a returning customer.

Rating:

5.0

Staff was amazing in Dallas and Watertown when I got there. U-Haul gave me a great experience. Highly recommended.

Rating:

5.0

Trailer was ready and clean. Pickup was efficient, and U-Haul hooked up the trailer. A reasonable inspection of my vehicle was performed which ensured safe operation.

Rating:

1.0

Had a very small fire in trailer. It had minimal damage and tried to say it was totaled and tried to charged me 3400.00.

Rating:

5.0

Very courteous and efficient

Rating:

5.0

Staff members were great. Very knowledgeable and helped us immensely with our move preparations This location is fantastic. Thanks to everyone there.

Rating:

5.0

All worked out so easy! Thank you

Rating:

5.0

Staff was beyond great, very helpful. They facilitated the process when I needed to switch the truck (I need a bigger one). The vehicles are old (like every single truck) but they were clean!

Rating:

5.0

Service staff very pleasant and helpful...!

Rating:

5.0

No notes!❤️

Rating:

5.0

Very good equipment. Very Nice Agents at Wtn. Excellent experience.

Rating:

5.0

I was nit told about the gallon refill info and put way more gas In the tank then necessary. Was told no refunds for the overage.

Rating:

2.0

I dropped truck off after hours. The instructions for drop- off weren’t clear. I tried to use the U-Haul website (www.uhaul.com/share) and it wouldn’t load. I then tried calling costumer service. I waited on hold a long time. The automated message asked if I wanted a call back- I opted for that. I started my drive home and got a call in a few minutes. That call put me back on hold so long it finally said “Goodbye” and the call ended.

Rating:

5.0

perfect

Rating:

5.0

I had to use the storage unit due to a very difficult time in my life. It allowed me to have a place to put all my things and not worry about where I was going to live. I had to place with my daughter, but there was no room for everything. Thank you for this wonderful service

Rating:

5.0

Great customer service

Rating:

4.0

The cost of storage locker is to much.

Rating:

1.0

THAT STORAGE AREA C31 WAS AN ACCIDENT LOOKING TO HAPPEN EVERYTIME IT RAINED THERE WAS 3 INCHES OF WATER.IN FRONT OF IT AND MY DAUGHTER GOT HURT FROM THE SLIPPER WATER IN FRONT OF IT ,THEY NEED A DRAIN OFF.

Rating:

4.0

Incorrect signs in front of facility should be removed immediately. Discussed with staff and said they must have ads out front even though they know they are false and “must go with computer price”. This is not fair to customers AND employees.

Rating:

5.0

Totally satisfied, very secure units and the inside units are temperature controlled !!👍👍

Rating:

5.0

Great staff and location

Rating:

5.0

The manager on Washington Street and the lady that waited on me was a great person and very intelligent. she just didnt rent me a storage garage but she taught me how to use it, she taught me how to sign in and out and that is why I love Uhaul they don't leave you out in the cold.

Rating:

5.0

Everyone was friendly & customer service was excellent.

Rating:

5.0

Great people

Rating:

1.0

I had a very bad experience speaking with Mr. Michael Duffy he gave me a very hard time I was very irritated with him in his service would not return my phone call talked over me that is not what you do if I’m the consumer I feel he needs to be reprimanded whatever his position may be bad service

Rating:

5.0

Do you get a discount for using both services?

Rating:

5.0

The manager went out of his way to help us He is a kind man which runs a fantastic clean nice operation at Watertown Best service I ever had with uhaul

Rating:

3.0

The only reason we moved our stuff out is because the price of rental had increased 3 times in less than 2 years and was getting ready to increase again. We found another unit that is the same size for half the price at a different location that is closer to our home. Otherwise, UHaul storage is good!

Rating:

1.0

I tried renting a trailer and storage unit at the Watertown uhaul on Washington street at 7 17am Monday August 7th. I intially conducted my transaction with the GM of the facility. After purchasing a tow hitch for my truck a bearded gentlemen aided with the trailer hookup, after doing the pre inspection on my truck and their trailer. The rear passenger traiker light wouldnt work. After he tested my trailer connector and checking fuses. It was determined that my wiring was faulty and because the trailer lights wouldnt operate properly i was not able to rent due to saftey. So i rented a 15ft box truck full price and got a refund on the trailer. Rented a storage unit(no free month they are advertising). I left their truck on the lot and I took the my truck to the mechanic, picked up my wife,and had the same wiring tested. Our mechanic determined that my wiring was properly functioning. So i arrived back around 8:09am at the facility and had informed the GM that my truck wiring was fine and brought up the trailer, i was told because he didnt want to go through another refund and rent me out a trailer which started out at 14.95 that he didnt want to tie up anymore money. Which isnt his place to spend my money. I ended up paying 60 dollars for the truck for 22 hrs. I recently stepped down as the ASM of Piggly Wiggly down the road from the facility and have rented trucks from there before. I feel like not offering something for the hassle and obvious lack of empathy for the confusion their employee started and having a Store Leader tell you they dont want do something and then offer no other solution(s). I'm gonna point out that their sign out front states that they are "under new managment". Management for the WIN!

Rating:

5.0

Mike was very knowledgeable and easy to work with.

Rating:

2.0

I used this facility for 6 years and would have continued to for another 3 years had the price not continually increased without any services provided to justify such increases. The greed is too much. We’re all just trying to survive in this economy. But I will NOT be not ripped off by any company/business just because you can.

Rating:

1.0

Rented the unit for storage, upon arrival, could not get into unit via card, then unit rented to us was already being used. We had a trailer full of belongings for that unit and had no where to store them! Very disappointed! Staff offered to get us a unit further away! I suggest to your company that units are checked before renting them out by physically going and looking at them, not depending on a computer!

Rating:

5.0

It's a small population who needs a storage facility for 24 hours or less. I was that population. I was urgently leaving a dangerous situation. I understand that I shouldn't get a full refund but half or a partial refund would have really helped. I had to also pay $2,150 for moving my clothes to another state, via moving company and for a flight home. I was over 1,000 miles away from home. You can show that you support women who are strong enough to leave a violent situation with a man by at least meeting us hallway. That would be a nice way to encourage women who make the choice to leave a violent man. Many women are in dangerous situations with men who won't allow them to leave or make it very difficult for them to leave. Many die in making the choice to leave. My boyfriend was screaming at me and my movers while on your property, while in full Army fatigue..He tried to scare and intimidate us all. Your staff was kind and friendly through it all. He left me on the property and they told me that I was fine to stay as long as I needed, until close. I was calling a Lyft but my boyfriend ultimately came back. I appreciate you all for the quick and professional service..thank you for setting up my unit so quickly. Your staff deserves a raise. They perfectly represented the Uhual brand. I've been a customer for many years in several different states.

Rating:

5.0

Would have stayed but the price kept rising every year,

Rating:

5.0

Very friendly and helpful .

Rating:

5.0

Always willing to help answer our questions carry our boxes and info on Storage. I’m so happy they are with in minutes from where we moved to. Thank You.

Rating:

3.0

The staff IS AMAZING! However, the storage unit has alot of water damage done to the ceiling with insulation falling down. There are many holes in this unit which means the mice will have a fun time! I have too much time and $ invested in the products I have made for my business, to let it get all destroyed. I will however use them for a van or truck rental as needed. I do understand that the units are older, but I just can't take the chance. Thank you!

Rating:

5.0

Very professional and helpful.

Rating:

5.0

Very helpful staff, Benjamin was terrific.

Rating:

5.0

Overall just an easy and convenient experience

Rating:

5.0

I’ve had a unit at this site since August of 2019 and have moved half way across the world all the while. I felt completely reassured that my belongings were taken cared of at this U-Haul location. I was always offered help when faced with financial inconveniences, and the service I was provided was nothing short of excellent the entire stay of my rental. For this, I am eternally grateful and am a proud forever-customer.

Rating:

5.0

Staff and management were very professional and accommodating. Facility is always clean and well stocked with supplies.

Rating:

5.0

Manager, mike, was on point as soon as I pulled up and was very knowledgeable when asking about prices and unit storage. Staff was friendly and Facility was clean and easy to navigate.

Rating:

5.0

Very clean facility. The staff was accommodating and friendly.

Rating:

4.0

storage unit was on second which wasnt easy for disability, and older adults to get to and no lights in unit to see with

Rating:

5.0

Ask me about my experience with your tow dolly and my satisfaction with how things were delt with.

Rating:

4.0

The only negative thing is that there is a unpleasant smell when you enter the building where the units are located.

Rating:

3.0

None of this is convenient. My wife had a reservation for a truck to move my family to Ohio from New York. We ended up having to rent a tiny space to store our belongings, of which only half fit- the other half of our stuff is at a neighbors garage. Now, we must press on to Ohio with only what we can carry in our two SUV's, including our 2 small children with carseats. This has cost us so much. So much money. So much stress. So much time to struggle and try to find a solution. We simply cannot afford $2,500 for a Penske truck. This is just poor etiquette. Don't tell someone you have a truck for them to move in if you indeed do not have a truck. Appearantly, this has happened to other people quite often. Fix it.

Rating:

2.0

You changed the locks without any notice so we tried our key it wouldn't work. We had driven 3 hrs to empty the locker asked staff to help us thought it was the lock it wasn't. After waiting over an hour finally an outside person cut the lock off. This unit has no seals or caulk on the end and all the cattail fluff ended up inside along with many spiders dead and live. Lots of things we would have taken were garbage. Not good customer service.

Rating:

5.0

Everything is fine.

Rating:

5.0

very pleased with the whole process. we rented a Uhaul trailer in one state, traveled to another and unpacked it into a Uhaul self storage unit and then returned the trailer at the same facility. process was quick and easy. no trouble at all.

Rating:

5.0

Mike and the whole team were gréât! Highly recommend!

Rating:

5.0

Michael made it a seamless transacition . Also very helpful.

Rating:

4.0

They were awesome and very understanding to my needs

Rating:

5.0

I haven't got my refund for faulty equipment yet made me pay for it before inspection

Rating:

5.0

The owners are amazing!! Accommodated my situation at the last minute and made sure I was well taken care of. Would highly recommend this facility!

Rating:

5.0

The owner was amazing and such a huge help! I had to put my entire house into storage at the last minute and the accommodated me accordingly and explained in detail what I should put into heated storage. Super nice, friendly, informative, helpful and accommodating. Would highly recommend!

Rating:

4.0

The lock on one of our units was accidentally cut by another customer. That customer notified the staff at uhaul. We were never notified, our unit was left without a lock for months before we returned several months later to find our lock missing and the shavings of where it was cut on the floor. Because this was one of several units at this facility, we are not aware at this time if anything was taken. I do believe uhaul had a responsibility to contact us. We purchased all four locks on our units from them. They really should have replaced the cut one. Overall our experience with this uhaul was very good and we would rent equipment and storage from them again 5182312662

Rating:

3.0

wound up cancelling rental that day, climate controlled unit clearly had rodent issues

Rating:

5.0

Everything was great and clean and staff were very satisfying

Rating:

4.0

They had reserved me an upstairs unit but it is difficult for me to climb stairs and after a 2 day trip I declined and was given a unit on ground level. Thanks

Rating:

1.0

Absolutely horrible I want a refund already moved out after a day

Rating:

4.0

There was always a smell of cat urine in the hallway

Rating:

5.0

The wait time is too long when you call this facility. I called from outside and was told to wait for 20 minute , when I walked in the 3 reps were doing nothing but sitting.

Rating:

2.0

I moved out of my facility on 11/30 and am still receiving late rent due bills for said storage unit, even after being told I’m all set.

Rating:

5.0

Staff was very accommodating and friendly

Rating:

5.0

The guys and gals over at Watertown Uhaul were great! Super helpful and friendly. The manager Matt was hands down one of the best managers I've dealt with! Understanding, curtious, and always available to help with whatever issues or needs you may have. Fantastic experience with this store and will definitely use them again!

Rating:

3.0

Problems with access card and access code. Shouldn’t have to go to the office to get entry.

Rating:

5.0

Staff was very helpful. Reservations, billing, and close out all went smoothly.

Rating:

5.0

I rented the unit for almost 16 years. My experience could not have been better.

Rating:

5.0

My problem is we are supposed to have one month free and didn't get it

Rating:

5.0

Brook was awesome. Professional and friendly.

Rating:

1.0

Not impressed

Rating:

3.0

No further remarks

Rating:

5.0

The staff was great and Matt was super helpful during my moving experience.

Rating:

4.0

Overall good. Units are dark, some lighting would be nice.

Rating:

4.0

My only complaint is the amount of time the clerk needed to complete all the fields on the computer screens even though I had made a reservation on line and had stopped into the ofc the morning before

Rating:

5.0

Thank you for helping me move the stuff from the van into the unit 👍👍

Rating:

5.0

Very professional and helpful. Great service! I would highly recommend them!!

Rating:

5.0

Super helpful and kind staff!

Rating:

5.0

The general manager always does a great job

Rating:

5.0

We were very pleased with the U-haul storage and convenience of the storage unit. We were able to take our time and move into our new home.

Rating:

5.0

Wonderful people! Very helpful and tended to my needs above and beyond. I hope I may never have to move again, but if so, I'm heading back there! Thank you so much!

Rating:

4.0

ppppp

Rating:

5.0

Well run, great place to do business with.

Rating:

5.0

Customer service is excellent! Staff is so helpful and pleasant

Rating:

5.0

It was great being a customer at u haul the staff was great and are stuff was well maintained thank you

Rating:

5.0

Staff pleasant and knowledgeable. Site clean and well organized. Easy access. Happy to recommend the services to others.

Rating:

5.0

The staff was great. Very accommodating and made recommendations to save me money.

Rating:

5.0

Thsnk you for your assistance..

Rating:

5.0

Even though the key card didn't work and denied me access to the storage inside unit, I called Matt, he answered immediately and gave me a code to get in. We unloaded our truck filled it with gas

Rating:

2.0

I had many issues from start to end. The Watertown staff consistently lied from how/ where they would place UBoxes to pick-up (even though I have copies of phone calls and email). Disappointing

Rating:

5.0

Excellent staff and excellent experience.

Rating:

5.0

Could not have been more helpful, convenient and economical. Our experience was a good one! Start to finish.

Rating:

5.0

Staffs are helpful and places are well maintained

Rating:

2.0

Service was good at first, by the end I was unhappy. Employees Adam W & Sara R were helpful and friendly. Matt the new gen manager was very unprofessional & the store went downhill when he took over.

Rating:

1.0

When checking in they never told me they do not prorate. I never received paperwork at check in with the fine print showing they don't prorate storage. at checkout they never took me off of autopay.

Rating:

4.0

At first I was upset. Scheduled a shed and came in, no reservation, no shed on first floor and a complete mess. But after this was done and said, all fell into place and things were fine,

Rating:

2.0

The staff was incompetent. One gentleman said he was going to put a claim in for my storage unit and he nevr did, so many other things but their isnt enough room.!!! Terrible service! Terrible units!!

Rating:

5.0

Storage was clean and dry. A cart was always available for heavy items.

Rating:

4.0

Experience was alright. Management was ineffective. Tried several times to close account and received no correspondence except "Late payment" notices. Very irritating, non-management helped immensely.

Rating:

5.0

A bit pricey, but secure.

Rating:

5.0

Uhaul services were great. I wouldn't recommend the storage as there was water pooled in front of several units the whole week I had one.

Rating:

5.0

Great, very helpful

Rating:

1.0

Staff was incredibly slow over several visits to allow me access to my Ubox. Ubox arrived late and was never notified of arrival by store until I contacted them. I have still not been refunded.

Rating:

4.0

I had to cancel my reservation,they were polite and pleasant

Rating:

4.0

Everything was good