Customer Reviews for U-Haul Moving & Storage of Watertown

Rating:

5.0

Truck drove very smoothly so that was a big plus. The people at the counter were very friendly but also very helpful. Highly reccomended.

Rating:

5.0

Mike and the whole team were gréât! Highly recommend!

Rating:

2.0

Customer service was poor.

Rating:

5.0

Yes! Everyone was great!

Rating:

3.0

I returned my rental here and I get a call saying they don't know where it is after I got an email 5 hours prior saying thank you for returning your rental to the Watertown location. Other than that everything was good.

Rating:

5.0

everything went smoothly

Rating:

5.0

Very courteous and prompt. This was my second time using this location. Thank you

Rating:

5.0

Matt helped me out and service was excellent. Thank you Matt!

Rating:

3.0

Communication. The contract and communication within the company was a little sparse and some issues arose due to this.

Rating:

4.0

Cruise control was not working. Mike at the desk was awesome. I haven't had the best experience at this site before, but he was great.

Rating:

5.0

I rented a small storage unit it would be nice to see a ramp to the 2nd floor so as not to climb ten steps specially when you have heavy or bulky items or that it's just not easy on the body to make several trips

Rating:

5.0

Excellent experience, I wouldn't recommend any changes. Chase L. Is a major asset to the organization.

Rating:

1.0

The representative has no manners

Rating:

4.0

All good but the store clerk was very slow at signing equipment out 30-45 minutes

Rating:

5.0

Pickup truck worked great for what I needed

Rating:

1.0

I wasn't greeted with a friendly greeting. Just told I didn't need to be in the store to drop off. Don't worried I won't ever again and I will tell all my family and friends. I thought of going to social media but I won't bother wasting my time. Because I am just as important as your staff at the US Route 11, Watertown NY 13601

Rating:

4.0

The truck had no ramp! We were never told it would not have one. Makes it hard to load large items. Mitch was super nice. Just mad about not having a ramp!!!!

Rating:

3.0

Check engine light was on, but mechanic checked and it was only an O2 sensor. I would have prefer d another vehicle, but this was the only one available, so I took it anyway.

Rating:

1.0

Truck smelled like smoke. U-Haul representative connected trailer improperly leading to it disconnecting in a dangerous manner during loading. Upon return, representative was unfazed when I reported my concern. Totally unacceptable.

Rating:

5.0

Helpful staff. Polite and cheerful.

Rating:

5.0

Nothing. Everything was smooth an professional

Rating:

3.0

The drop-off location in Watertown is always good.

Rating:

3.0

The location was perfect bc it was near our house. It took close to an hour to recieve our truck with no other customers in the store because the representative kept trying to get us to bring back the truck we were using the next day at 11 and get a new truck to "help someone out", even though we had rented it for 2 days. The sales representative Mike then made a comment that it sounded like we weren't even packed yet.

Rating:

5.0

The service was terrific. I had a complicated trip scheduled, and I wasn't sure what truck would work best. The manager, Michael Duffy, clearly explained my options and put me in the right rental. The truck was clean, ran well, and was exactly what I needed. Thank you!

Rating:

5.0

Outstanding customer service (as usual) and super easy to rent and return. Thank you for all you do. UHaul is known for moving services, but you have always come through for me whenever I'm doing some spring cleaning and need to haul items to the transfer station. You are all the best!

Rating:

5.0

Michael made it a seamless transacition . Also very helpful.

Rating:

5.0

Always a great experience here.

Rating:

5.0

Always great service here.

Rating:

5.0

Reservation #95139951: van lights activated bright and dim capriciously and independently of command during heavy rain and fog, creating a hazard both for my passenger and I and also oncoming traffic.

Rating:

3.0

Key drop box

Rating:

5.0

n/a

Rating:

5.0

Customer service staff was excellent,informative and a pleasure.

Rating:

4.0

They were awesome and very understanding to my needs

Rating:

2.0

check in was fast and easy. people were friendly and facility was clean and spacious!

Rating:

4.0

Bed of the truck was covered in a layer of ice. Transmission on the vehicle was poor and not well maintained.

Rating:

5.0

I believe the Customer Service rep was Mike D He was professional accommodating and thorough Excellent experience

Rating:

5.0

Have rented here before. Always great service.

Rating:

4.0

very friendly and helpful employees.

Rating:

5.0

I will always use U Haul they are an excellent company to rent from my second time doing it,thank you

Rating:

5.0

Nothing I can think of. Excellent service.

Rating:

1.0

When returning uhual worker was not helpful as it was closing time although the door was unlocked and open sign was still on. And then we were charged an additional $20 for them to check it in because he refused to help.

Rating:

3.0

Bad customer service. They make a simple request sound like the biggest inconvenience to them and they're not afraid to hassle you about it.

Rating:

5.0

The manager was awesome

Rating:

3.0

trailer inside was dirty and rear door needs lubricant in the tracks need to get more people trained only person that could check me in was busy and rude

Rating:

5.0

I haven't got my refund for faulty equipment yet made me pay for it before inspection

Rating:

3.0

Person and Vehicle was fine, after I dropped off I put my Gas back in the way I was suppose to. I had told them, and send massage wit pic to them, that I only had half full of tank., after they said 3/4 full. He assured me for my refund of $36.16 which I am still waiting for. He said they credited it back, but the approval # he gave me was the charge #. So, no I would not tell my friends or family to go there, unless they give me my $ back.

Rating:

5.0

Customer service was very friendly and accommodating .

Rating:

5.0

The owners are amazing!! Accommodated my situation at the last minute and made sure I was well taken care of. Would highly recommend this facility!

Rating:

5.0

quick service

Rating:

5.0

The owner was amazing and such a huge help! I had to put my entire house into storage at the last minute and the accommodated me accordingly and explained in detail what I should put into heated storage. Super nice, friendly, informative, helpful and accommodating. Would highly recommend!

Rating:

5.0

Excellent customer service and friendly and professional staff.

Rating:

4.0

The lock on one of our units was accidentally cut by another customer. That customer notified the staff at uhaul. We were never notified, our unit was left without a lock for months before we returned several months later to find our lock missing and the shavings of where it was cut on the floor. Because this was one of several units at this facility, we are not aware at this time if anything was taken. I do believe uhaul had a responsibility to contact us. We purchased all four locks on our units from them. They really should have replaced the cut one. Overall our experience with this uhaul was very good and we would rent equipment and storage from them again 5182312662

Rating:

3.0

wound up cancelling rental that day, climate controlled unit clearly had rodent issues

Rating:

5.0

Everything was great and clean and staff were very satisfying

Rating:

4.0

They had reserved me an upstairs unit but it is difficult for me to climb stairs and after a 2 day trip I declined and was given a unit on ground level. Thanks

Rating:

1.0

Absolutely horrible I want a refund already moved out after a day

Rating:

4.0

There was always a smell of cat urine in the hallway

Rating:

5.0

The wait time is too long when you call this facility. I called from outside and was told to wait for 20 minute , when I walked in the 3 reps were doing nothing but sitting.

Rating:

2.0

I moved out of my facility on 11/30 and am still receiving late rent due bills for said storage unit, even after being told I’m all set.

Rating:

5.0

Staff was very accommodating and friendly

Rating:

5.0

The guys and gals over at Watertown Uhaul were great! Super helpful and friendly. The manager Matt was hands down one of the best managers I've dealt with! Understanding, curtious, and always available to help with whatever issues or needs you may have. Fantastic experience with this store and will definitely use them again!

Rating:

3.0

Problems with access card and access code. Shouldn’t have to go to the office to get entry.

Rating:

5.0

Staff was very helpful. Reservations, billing, and close out all went smoothly.

Rating:

5.0

I rented the unit for almost 16 years. My experience could not have been better.

Rating:

5.0

My problem is we are supposed to have one month free and didn't get it

Rating:

5.0

Brook was awesome. Professional and friendly.

Rating:

1.0

Not impressed

Rating:

3.0

No further remarks

Rating:

5.0

The staff was great and Matt was super helpful during my moving experience.

Rating:

4.0

Overall good. Units are dark, some lighting would be nice.

Rating:

4.0

My only complaint is the amount of time the clerk needed to complete all the fields on the computer screens even though I had made a reservation on line and had stopped into the ofc the morning before

Rating:

5.0

Thank you for helping me move the stuff from the van into the unit 👍👍

Rating:

5.0

Very professional and helpful. Great service! I would highly recommend them!!

Rating:

5.0

Super helpful and kind staff!

Rating:

5.0

The general manager always does a great job

Rating:

5.0

We were very pleased with the U-haul storage and convenience of the storage unit. We were able to take our time and move into our new home.

Rating:

5.0

Wonderful people! Very helpful and tended to my needs above and beyond. I hope I may never have to move again, but if so, I'm heading back there! Thank you so much!

Rating:

4.0

ppppp

Rating:

5.0

Well run, great place to do business with.

Rating:

5.0

Customer service is excellent! Staff is so helpful and pleasant

Rating:

5.0

It was great being a customer at u haul the staff was great and are stuff was well maintained thank you

Rating:

5.0

Staff pleasant and knowledgeable. Site clean and well organized. Easy access. Happy to recommend the services to others.

Rating:

5.0

The staff was great. Very accommodating and made recommendations to save me money.

Rating:

5.0

Thsnk you for your assistance..

Rating:

5.0

Even though the key card didn't work and denied me access to the storage inside unit, I called Matt, he answered immediately and gave me a code to get in. We unloaded our truck filled it with gas

Rating:

2.0

I had many issues from start to end. The Watertown staff consistently lied from how/ where they would place UBoxes to pick-up (even though I have copies of phone calls and email). Disappointing

Rating:

5.0

Excellent staff and excellent experience.

Rating:

5.0

Could not have been more helpful, convenient and economical. Our experience was a good one! Start to finish.

Rating:

5.0

Staffs are helpful and places are well maintained

Rating:

2.0

Service was good at first, by the end I was unhappy. Employees Adam W & Sara R were helpful and friendly. Matt the new gen manager was very unprofessional & the store went downhill when he took over.

Rating:

1.0

When checking in they never told me they do not prorate. I never received paperwork at check in with the fine print showing they don't prorate storage. at checkout they never took me off of autopay.

Rating:

4.0

At first I was upset. Scheduled a shed and came in, no reservation, no shed on first floor and a complete mess. But after this was done and said, all fell into place and things were fine,

Rating:

2.0

The staff was incompetent. One gentleman said he was going to put a claim in for my storage unit and he nevr did, so many other things but their isnt enough room.!!! Terrible service! Terrible units!!

Rating:

5.0

Storage was clean and dry. A cart was always available for heavy items.

Rating:

4.0

Experience was alright. Management was ineffective. Tried several times to close account and received no correspondence except "Late payment" notices. Very irritating, non-management helped immensely.

Rating:

5.0

A bit pricey, but secure.

Rating:

5.0

Uhaul services were great. I wouldn't recommend the storage as there was water pooled in front of several units the whole week I had one.

Rating:

5.0

Great, very helpful

Rating:

1.0

Staff was incredibly slow over several visits to allow me access to my Ubox. Ubox arrived late and was never notified of arrival by store until I contacted them. I have still not been refunded.

Rating:

4.0

I had to cancel my reservation,they were polite and pleasant

Rating:

4.0

Everything was good