Customer Reviews for U-Haul Moving & Storage of Watertown

Rating:

2.0

Did drop-off at this location also - signage said to remain with equipment and you would be helped. After 30 minutes I went on-line and did a self drop-off. I then went inside and the counter person was sitting there playing on his phone? All he said was are the keys in it. How hard would it be to change the signs and say to log on-line or go inside? Not user friendly, and even though I said the equipment was clean, I had the mats pulled out and hosed down, and the inside wiped down before returning so it was ready for the next user.

Rating:

5.0

Customer service was above excellent!

Rating:

4.0

I rent stuff here all the time. Matt goes above and beyond. The young man who opens on Saturday morning 4/3/21 and 4/10/21 has no customer service skills. He is rude and really needs training or he needs to find a job he likes. He makes you feel like you are wrong for every question you ask and that you are bothering him.

Rating:

5.0

Excellent customer service

Rating:

4.0

I rented the vehicle for a week and I brought it back Friday and I still got charged the same as the week

Rating:

3.0

I'm still owed 40 miles, no followup that i was told because he was overworked and didn't have time to check me out.

Rating:

5.0

Great service fast and easy.

Rating:

5.0

Great place

Rating:

5.0

I returned this train a very cold morning and the employees quickly assisted in the turn in and return. They were helpful and knowledgeable.

Rating:

5.0

Good people to work with.

Rating:

2.0

I received a missing/damage charge of $11.00. With no explination on what the charge was for.

Rating:

2.0

It should not be promoted that the trucks are $20 when you are forced to have the insurance on top of the and all the fees. I can live with that but the most upsetting is that they would rent out a truck that's not 4 wheel drive and no snow tiers in upstate NY. I got stuck in my driveway for 45mins with just a little bit of snow.

Rating:

5.0

I had a good experience throughout my visit.

Rating:

5.0

Add Cruise control. Very nice wife and husband team helpful in many ways

Rating:

5.0

Have many more trailers available to choose from and reduce the price some. I saw a sea of trailers in just one location in Knoxville. The locations in NY could really use more.

Rating:

4.0

I feel like there should be a cheaper rate for the time I had the vehicle. I paid as much in a 2. Day rental as i did for a 8 hr. Rental

Rating:

4.0

There was always a smell of cat urine in the hallway

Rating:

5.0

I've used U-haul @ this Washington st location, on many different occasions. Not this most recent time, but the time before the service was terrible. I got stuck dealing with a unprofessional, disrespectful angry lady. She wasn't there this current time so maybe Mr. Manager took some advice or finally received one too many complaints. However, the gentleman w the darker hair, 5'7 - 5'8 height. He was the kind of guy I would hire to manage my business, if you see this, gimme a shout bud. Excellent service, thanks again. Will continue to do business w uhaul & Washington location.

Rating:

3.0

Equalize your rental costs. I rented this in NYS for a one way rental to Florida, my cost was $688 plus taxes and fees. I checked in Florida to rent one back to NYS and the rental base fee was only $278. I will be contacting U-Haul directly to discuss their differences in fees according to locations.

Rating:

5.0

I always come to Uhaul on Washington street Watertown, they always have what I need. The employees are also very nice to you and very helpful.

Rating:

5.0

The wait time is too long when you call this facility. I called from outside and was told to wait for 20 minute , when I walked in the 3 reps were doing nothing but sitting.

Rating:

2.0

I made my reservation to pick up the trailer at 9:30 am. By the the time the representative was done with the customer before me it was past 10 am. No problem .I totally understand that. By the time the trailer was connected to the car it was approximately 10:15-10:30 am. On the contract the representative wrote that my return time was 9:00am. This I realized the morning I had to return the trailer. I had to run like a friek to be able to deliver it on the time written on the contract. Had the correct time been inscribed on the contract I would have made it easily without having to rush. Also on another note, I bought - at this U-Haul location - a brand new 9' x12' orange tarp. When I got to the Walmart on the north side of Watertown I decided that it might rain so I unfolded the tarp to find out that the individual who opened the crate or box in which the tarps were sent from the manufacturer, had opened the box with a razor box opener and, at the same time sliced right through the box, the wrapping in which the tarps came in, AND the trap. So here I was with a brand new tarp absolutely useless because it was sliced through and through every 14 inches or so. It was also sliced for 10 inches every 6 inches on the long side. In other words a sieve! I had no time to back track to the U-Haul location which is on the other side of town - the south side-. So I had to forgo the use of the tarp which was good for only one thing: the trash. So I am not too happy with the service to say the least.

Rating:

4.0

please lubricate the sliding doors

Rating:

5.0

Nothing; they were very professional.

Rating:

2.0

I moved out of my facility on 11/30 and am still receiving late rent due bills for said storage unit, even after being told I’m all set.

Rating:

5.0

Let me just say that the owner: Matt is awesome. I had made my trailer reservation on the App and arrived at my time to pick it up. Somehow U Haul deleted the reservation and I blame myself for not double checking the night before. Matt went out of his way to let me take the trailer. Of course due to several situations beyond my control I again returned it past my expected time. U Haul was set to charge me a second day but someone (likely Matt) reversed the extra day. I couldn't be happier and now I know to double check the day before!

Rating:

5.0

Duffy was very helpful and the process was easy and straightforward. I will definitely refer friends and use this location again when I need to.

Rating:

5.0

Better than most

Rating:

3.0

Can you pleae remove my email that was associated with the number. I don't live in Watertown, ny

Rating:

5.0

Staff was very accommodating and friendly

Rating:

1.0

Staff should actually do their job and earn the customer's trust. I returned an equipment and a whole branch manager won't put it in the system that it is returned. Only for me to call 24 hours later for a rebate he told me he was going to do and someone else was telling me the equipment still shows not returned in the system. This shouldn't come from a branch manager. Utterly infuriating.

Rating:

5.0

Service dropping off was great

Rating:

5.0

The guys and gals over at Watertown Uhaul were great! Super helpful and friendly. The manager Matt was hands down one of the best managers I've dealt with! Understanding, curtious, and always available to help with whatever issues or needs you may have. Fantastic experience with this store and will definitely use them again!

Rating:

5.0

Not sure if the truck was sanitized between rentals. If so, it would be a plus to let customer know. The truck did appear to be clean.

Rating:

5.0

Very nice to do business with

Rating:

5.0

We liked fast drop off. We had things to do. Thank you

Rating:

3.0

Problems with access card and access code. Shouldn’t have to go to the office to get entry.

Rating:

5.0

Staff was very helpful. Reservations, billing, and close out all went smoothly.

Rating:

5.0

I rented the unit for almost 16 years. My experience could not have been better.

Rating:

5.0

My problem is we are supposed to have one month free and didn't get it

Rating:

5.0

Brook was awesome. Professional and friendly.

Rating:

1.0

Not impressed

Rating:

3.0

No further remarks

Rating:

5.0

The staff was great and Matt was super helpful during my moving experience.

Rating:

4.0

Overall good. Units are dark, some lighting would be nice.

Rating:

4.0

My only complaint is the amount of time the clerk needed to complete all the fields on the computer screens even though I had made a reservation on line and had stopped into the ofc the morning before

Rating:

5.0

Thank you for helping me move the stuff from the van into the unit 👍👍

Rating:

5.0

Very professional and helpful. Great service! I would highly recommend them!!

Rating:

5.0

Super helpful and kind staff!

Rating:

5.0

The general manager always does a great job

Rating:

5.0

We were very pleased with the U-haul storage and convenience of the storage unit. We were able to take our time and move into our new home.

Rating:

5.0

Wonderful people! Very helpful and tended to my needs above and beyond. I hope I may never have to move again, but if so, I'm heading back there! Thank you so much!

Rating:

4.0

ppppp

Rating:

5.0

Well run, great place to do business with.

Rating:

5.0

Customer service is excellent! Staff is so helpful and pleasant

Rating:

5.0

It was great being a customer at u haul the staff was great and are stuff was well maintained thank you

Rating:

5.0

Staff pleasant and knowledgeable. Site clean and well organized. Easy access. Happy to recommend the services to others.

Rating:

5.0

The staff was great. Very accommodating and made recommendations to save me money.

Rating:

5.0

Thsnk you for your assistance..

Rating:

5.0

Even though the key card didn't work and denied me access to the storage inside unit, I called Matt, he answered immediately and gave me a code to get in. We unloaded our truck filled it with gas

Rating:

2.0

I had many issues from start to end. The Watertown staff consistently lied from how/ where they would place UBoxes to pick-up (even though I have copies of phone calls and email). Disappointing

Rating:

5.0

Excellent staff and excellent experience.

Rating:

5.0

Could not have been more helpful, convenient and economical. Our experience was a good one! Start to finish.

Rating:

5.0

Staffs are helpful and places are well maintained

Rating:

2.0

Service was good at first, by the end I was unhappy. Employees Adam W & Sara R were helpful and friendly. Matt the new gen manager was very unprofessional & the store went downhill when he took over.

Rating:

1.0

When checking in they never told me they do not prorate. I never received paperwork at check in with the fine print showing they don't prorate storage. at checkout they never took me off of autopay.

Rating:

4.0

At first I was upset. Scheduled a shed and came in, no reservation, no shed on first floor and a complete mess. But after this was done and said, all fell into place and things were fine,

Rating:

2.0

The staff was incompetent. One gentleman said he was going to put a claim in for my storage unit and he nevr did, so many other things but their isnt enough room.!!! Terrible service! Terrible units!!

Rating:

5.0

Storage was clean and dry. A cart was always available for heavy items.

Rating:

4.0

Experience was alright. Management was ineffective. Tried several times to close account and received no correspondence except "Late payment" notices. Very irritating, non-management helped immensely.

Rating:

5.0

A bit pricey, but secure.

Rating:

5.0

Uhaul services were great. I wouldn't recommend the storage as there was water pooled in front of several units the whole week I had one.

Rating:

5.0

Great, very helpful

Rating:

1.0

Staff was incredibly slow over several visits to allow me access to my Ubox. Ubox arrived late and was never notified of arrival by store until I contacted them. I have still not been refunded.

Rating:

4.0

I had to cancel my reservation,they were polite and pleasant

Rating:

4.0

Everything was good