Customer Reviews for U-Haul Moving & Storage of Watertown

Add Cruise control. Very nice wife and husband team helpful in many ways

Have many more trailers available to choose from and reduce the price some. I saw a sea of trailers in just one location in Knoxville. The locations in NY could really use more.

I feel like there should be a cheaper rate for the time I had the vehicle. I paid as much in a 2. Day rental as i did for a 8 hr. Rental

There was always a smell of cat urine in the hallway

I've used U-haul @ this Washington st location, on many different occasions. Not this most recent time, but the time before the service was terrible. I got stuck dealing with a unprofessional, disrespectful angry lady. She wasn't there this current time so maybe Mr. Manager took some advice or finally received one too many complaints. However, the gentleman w the darker hair, 5'7 - 5'8 height. He was the kind of guy I would hire to manage my business, if you see this, gimme a shout bud. Excellent service, thanks again. Will continue to do business w uhaul & Washington location.

Equalize your rental costs. I rented this in NYS for a one way rental to Florida, my cost was $688 plus taxes and fees. I checked in Florida to rent one back to NYS and the rental base fee was only $278. I will be contacting U-Haul directly to discuss their differences in fees according to locations.

I always come to Uhaul on Washington street Watertown, they always have what I need. The employees are also very nice to you and very helpful.

The wait time is too long when you call this facility. I called from outside and was told to wait for 20 minute , when I walked in the 3 reps were doing nothing but sitting.

I made my reservation to pick up the trailer at 9:30 am. By the the time the representative was done with the customer before me it was past 10 am. No problem .I totally understand that. By the time the trailer was connected to the car it was approximately 10:15-10:30 am. On the contract the representative wrote that my return time was 9:00am. This I realized the morning I had to return the trailer. I had to run like a friek to be able to deliver it on the time written on the contract. Had the correct time been inscribed on the contract I would have made it easily without having to rush. Also on another note, I bought - at this U-Haul location - a brand new 9' x12' orange tarp. When I got to the Walmart on the north side of Watertown I decided that it might rain so I unfolded the tarp to find out that the individual who opened the crate or box in which the tarps were sent from the manufacturer, had opened the box with a razor box opener and, at the same time sliced right through the box, the wrapping in which the tarps came in, AND the trap. So here I was with a brand new tarp absolutely useless because it was sliced through and through every 14 inches or so. It was also sliced for 10 inches every 6 inches on the long side. In other words a sieve! I had no time to back track to the U-Haul location which is on the other side of town - the south side-. So I had to forgo the use of the tarp which was good for only one thing: the trash. So I am not too happy with the service to say the least.

please lubricate the sliding doors

Nothing; they were very professional.

I moved out of my facility on 11/30 and am still receiving late rent due bills for said storage unit, even after being told I’m all set.

Let me just say that the owner: Matt is awesome. I had made my trailer reservation on the App and arrived at my time to pick it up. Somehow U Haul deleted the reservation and I blame myself for not double checking the night before. Matt went out of his way to let me take the trailer. Of course due to several situations beyond my control I again returned it past my expected time. U Haul was set to charge me a second day but someone (likely Matt) reversed the extra day. I couldn't be happier and now I know to double check the day before!

Duffy was very helpful and the process was easy and straightforward. I will definitely refer friends and use this location again when I need to.

Better than most

Can you pleae remove my email that was associated with the number. I don't live in Watertown, ny

Staff was very accommodating and friendly

Staff should actually do their job and earn the customer's trust. I returned an equipment and a whole branch manager won't put it in the system that it is returned. Only for me to call 24 hours later for a rebate he told me he was going to do and someone else was telling me the equipment still shows not returned in the system. This shouldn't come from a branch manager. Utterly infuriating.

Service dropping off was great

The guys and gals over at Watertown Uhaul were great! Super helpful and friendly. The manager Matt was hands down one of the best managers I've dealt with! Understanding, curtious, and always available to help with whatever issues or needs you may have. Fantastic experience with this store and will definitely use them again!

Not sure if the truck was sanitized between rentals. If so, it would be a plus to let customer know. The truck did appear to be clean.

Very nice to do business with

We liked fast drop off. We had things to do. Thank you

When I experienced problems with my trailer connect wiring, help was provided to check the circuits, remedy the problem and get me on the road.

Quick, easy and courteous service

Customer service terrible no one knows what's going on

Jason the owner set me up promptly and hassle free! I returned the trailer well past the designated time due to several circumstances that were beyond my control and I was worried that I would be charged an additional day. I was very happy because someone (probably Jason) adjusted the bill. So thank you!

The staff is awesome!!!

Uhaul made me drive to Watertown ny to get rental unit making it a 70 mile round trip to get instead of Pulaski store which was 5 miles away from my home. Feel was not needed as was suppose to be picked up at Pulaski store.

Have available for rental or included with trailer, receiver style ball hitch of correct size for trailer (1 7/8 & 2”) - I know you have them for sale! EXCELLENT SERVICE PERSON AT DESK

Fast and easy return with great staff.

Friendly staff, easy

When I picked up the uhaul the guy who helped me was very rude.

Personnel were very helpful, calm, and knew a lot about the company/services. This was an excellent experience, which surprises me to say about moving.

Truck was available when promised, it was clean and ran great. Staff was friendly and prompt from pick- up to drop off. See you guys soon.

Problems with access card and access code. Shouldn’t have to go to the office to get entry.

Uhaul needs to work better to actually listen to their customers. Dropoff location was changed halfway through my rental. The new location is 18 miles away from the orginal. After nearly 2 hours on the phone an hour of that wait time, the situation was corrected. Uhaul corp has terrible customer service, this is the last time using them.

nothing, everything was good, service fast..

Vehicle had no a/c, which, in fairness, the employee informed me of prior to the trip.

I received good advice and efficient service regarding my rental of a pickup truck and trailer. - Doug

My only complaint and I told them about it. The radio after going over large bumps switches off radio to auxiliary. It was a hit miss thing and there isn't a way your business would know about it unless a customer says something. Everything else was fine.

Nothing comes to mind.

Staff was very helpful. Reservations, billing, and close out all went smoothly.

I rented the unit for almost 16 years. My experience could not have been better.

My problem is we are supposed to have one month free and didn't get it

Brook was awesome. Professional and friendly.

Not impressed

No further remarks

The staff was great and Matt was super helpful during my moving experience.

Overall good. Units are dark, some lighting would be nice.

My only complaint is the amount of time the clerk needed to complete all the fields on the computer screens even though I had made a reservation on line and had stopped into the ofc the morning before

Thank you for helping me move the stuff from the van into the unit 👍👍

Very professional and helpful. Great service! I would highly recommend them!!

Super helpful and kind staff!

The general manager always does a great job

We were very pleased with the U-haul storage and convenience of the storage unit. We were able to take our time and move into our new home.

Wonderful people! Very helpful and tended to my needs above and beyond. I hope I may never have to move again, but if so, I'm heading back there! Thank you so much!

ppppp

Well run, great place to do business with.

Customer service is excellent! Staff is so helpful and pleasant

It was great being a customer at u haul the staff was great and are stuff was well maintained thank you

Staff pleasant and knowledgeable. Site clean and well organized. Easy access. Happy to recommend the services to others.

The staff was great. Very accommodating and made recommendations to save me money.

Thsnk you for your assistance..

Even though the key card didn't work and denied me access to the storage inside unit, I called Matt, he answered immediately and gave me a code to get in. We unloaded our truck filled it with gas

I had many issues from start to end. The Watertown staff consistently lied from how/ where they would place UBoxes to pick-up (even though I have copies of phone calls and email). Disappointing

Excellent staff and excellent experience.

Could not have been more helpful, convenient and economical. Our experience was a good one! Start to finish.

Staffs are helpful and places are well maintained

Service was good at first, by the end I was unhappy. Employees Adam W & Sara R were helpful and friendly. Matt the new gen manager was very unprofessional & the store went downhill when he took over.

When checking in they never told me they do not prorate. I never received paperwork at check in with the fine print showing they don't prorate storage. at checkout they never took me off of autopay.

At first I was upset. Scheduled a shed and came in, no reservation, no shed on first floor and a complete mess. But after this was done and said, all fell into place and things were fine,

The staff was incompetent. One gentleman said he was going to put a claim in for my storage unit and he nevr did, so many other things but their isnt enough room.!!! Terrible service! Terrible units!!

Storage was clean and dry. A cart was always available for heavy items.

Experience was alright. Management was ineffective. Tried several times to close account and received no correspondence except "Late payment" notices. Very irritating, non-management helped immensely.

A bit pricey, but secure.

Uhaul services were great. I wouldn't recommend the storage as there was water pooled in front of several units the whole week I had one.

Great, very helpful

Staff was incredibly slow over several visits to allow me access to my Ubox. Ubox arrived late and was never notified of arrival by store until I contacted them. I have still not been refunded.

I had to cancel my reservation,they were polite and pleasant

Everything was good

Thank You, I used your facility for 13 months and I just wanted to send you a Thank You.