Customer Reviews for U-Haul Moving & Storage of Watertown

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Watertown

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Jim S.
Rating:

Customer did not leave a comment.

MICHAELG S.
Rating:

Let me just say that the owner: Matt is awesome. I had made my trailer reservation on the App and arrived at my time to pick it up. Somehow U Haul deleted the reservation and I blame myself for not double checking the night before. Matt went out of his way to let me take the trailer. Of course due to several situations beyond my control I again returned it past my expected time. U Haul was set to charge me a second day but someone (likely Matt) reversed the extra day. I couldn't be happier and now I know to double check the day before!

THOMASELI C.
Rating:

Customer did not leave a comment.

Tina W.
Rating:

Duffy was very helpful and the process was easy and straightforward. I will definitely refer friends and use this location again when I need to.

Colleen L.
Rating:

Customer did not leave a comment.

Michael M.
Rating:

Customer did not leave a comment.

JEFFREYALAN S.
Rating:

Customer did not leave a comment.

Charles S.
Rating:

Customer did not leave a comment.

Ethan L.
Rating:

Customer did not leave a comment.

JEFFREYALAN S.
Rating:

Customer did not leave a comment.

gail W.
Rating:

Better than most

DEBRA M.
Rating:

Customer did not leave a comment.

Kyleigh S.
Rating:

Customer did not leave a comment.

JOSEPHV B.
Rating:

Can you pleae remove my email that was associated with the number. I don't live in Watertown, ny

John F. | Overall Experience |
Rating:

Staff was very accommodating and friendly

Mark W.
Rating:

Customer did not leave a comment.

Peter E.
Rating:

Customer did not leave a comment.

Erik L.
Rating:

Customer did not leave a comment.

MARLON W.
Rating:

Customer did not leave a comment.

MARCEL O.
Rating:

Staff should actually do their job and earn the customer's trust. I returned an equipment and a whole branch manager won't put it in the system that it is returned. Only for me to call 24 hours later for a rebate he told me he was going to do and someone else was telling me the equipment still shows not returned in the system. This shouldn't come from a branch manager. Utterly infuriating.

Aaron W.
Rating:

Customer did not leave a comment.

PETERRICHARD T.
Rating:

Customer did not leave a comment.

Christopher R.
Rating:

Customer did not leave a comment.

JULIEANN C.
Rating:

Customer did not leave a comment.

John R.
Rating:

Service dropping off was great

MICHAEL WAYNE C.
Rating:

Customer did not leave a comment.

Robert C. | Overall Experience |
Rating:

The guys and gals over at Watertown Uhaul were great! Super helpful and friendly. The manager Matt was hands down one of the best managers I've dealt with! Understanding, curtious, and always available to help with whatever issues or needs you may have. Fantastic experience with this store and will definitely use them again!

LISAM M.
Rating:

Customer did not leave a comment.

MICHAELGERARD H.
Rating:

Customer did not leave a comment.

Theresa D.
Rating:

Customer did not leave a comment.

Daryl H.
Rating:

Not sure if the truck was sanitized between rentals. If so, it would be a plus to let customer know. The truck did appear to be clean.

THOMASWILLIAM C.
Rating:

Customer did not leave a comment.

MICHAELJ R.
Rating:

Customer did not leave a comment.

charles W.
Rating:

Customer did not leave a comment.

Matthew G. | First Impressions |
Rating:

Customer did not leave a comment.

ROBERT P.
Rating:

Very nice to do business with

GARY GRANT K.
Rating:

We liked fast drop off. We had things to do. Thank you

KENNETHMURRAY L.
Rating:

Customer did not leave a comment.

ANDREWEDWIN F.
Rating:

When I experienced problems with my trailer connect wiring, help was provided to check the circuits, remedy the problem and get me on the road.

JAMESROBERT S.
Rating:

Customer did not leave a comment.

John B.
Rating:

Quick, easy and courteous service

carrie C.
Rating:

Customer service terrible no one knows what's going on

Sandra G.
Rating:

Customer did not leave a comment.

MICHAELG S.
Rating:

Jason the owner set me up promptly and hassle free! I returned the trailer well past the designated time due to several circumstances that were beyond my control and I was worried that I would be charged an additional day. I was very happy because someone (probably Jason) adjusted the bill. So thank you!

MATTHEWTHOMAS B.
Rating:

Customer did not leave a comment.

Tim H.
Rating:

Customer did not leave a comment.

Jeffrey C.
Rating:

Customer did not leave a comment.

Daniel B.
Rating:

Customer did not leave a comment.

Nancy H.
Rating:

The staff is awesome!!!

GARYD S.
Rating:

Uhaul made me drive to Watertown ny to get rental unit making it a 70 mile round trip to get instead of Pulaski store which was 5 miles away from my home. Feel was not needed as was suppose to be picked up at Pulaski store.

Walter Y.
Rating:

Customer did not leave a comment.

CLYDE S.
Rating:

Have available for rental or included with trailer, receiver style ball hitch of correct size for trailer (1 7/8 & 2”) - I know you have them for sale! EXCELLENT SERVICE PERSON AT DESK

Jeffrey S.
Rating:

Fast and easy return with great staff.

Susan P.
Rating:

Customer did not leave a comment.

Roma M.
Rating:

Friendly staff, easy

Brandon A.
Rating:

Customer did not leave a comment.

MICHELLEM H.
Rating:

When I picked up the uhaul the guy who helped me was very rude.

KATHERINEL R.
Rating:

Personnel were very helpful, calm, and knew a lot about the company/services. This was an excellent experience, which surprises me to say about moving.

TINAM L.
Rating:

Customer did not leave a comment.

TIM H.
Rating:

Customer did not leave a comment.

Lisa T.
Rating:

Customer did not leave a comment.

Robert S.
Rating:

Customer did not leave a comment.

William D.
Rating:

Truck was available when promised, it was clean and ran great. Staff was friendly and prompt from pick- up to drop off. See you guys soon.

Andrew S.
Rating:

Customer did not leave a comment.

James M. | Overall Experience |
Rating:

Problems with access card and access code. Shouldn’t have to go to the office to get entry.

Shane R.
Rating:

Uhaul needs to work better to actually listen to their customers. Dropoff location was changed halfway through my rental. The new location is 18 miles away from the orginal. After nearly 2 hours on the phone an hour of that wait time, the situation was corrected. Uhaul corp has terrible customer service, this is the last time using them.

Stefan A. | First Impressions |
Rating:

Customer did not leave a comment.

DONALDJESSE P.
Rating:

Customer did not leave a comment.

melody B.
Rating:

nothing, everything was good, service fast..

ABEL M.
Rating:

Customer did not leave a comment.

Timothy D.
Rating:

Customer did not leave a comment.

ezra F.
Rating:

Customer did not leave a comment.

Penny L.
Rating:

Customer did not leave a comment.

paul A.
Rating:

Vehicle had no a/c, which, in fairness, the employee informed me of prior to the trip.

DOUGLAS S.
Rating:

I received good advice and efficient service regarding my rental of a pickup truck and trailer. - Doug

MICHAEL WILLIAM R.
Rating:

Customer did not leave a comment.

DANIELRICHARD H.
Rating:

My only complaint and I told them about it. The radio after going over large bumps switches off radio to auxiliary. It was a hit miss thing and there isn't a way your business would know about it unless a customer says something. Everything else was fine.

JILLMARIE D.
Rating:

Customer did not leave a comment.

Joshua O.
Rating:

Customer did not leave a comment.

Thomas B.
Rating:

Customer did not leave a comment.

edward K.
Rating:

Customer did not leave a comment.

GREGORY M.
Rating:

Customer did not leave a comment.

MASON H.
Rating:

Customer did not leave a comment.

Peter B.
Rating:

Customer did not leave a comment.

Philip T.
Rating:

Nothing comes to mind.

Kimberly C.
Rating:

Customer did not leave a comment.

James S.
Rating:

Customer did not leave a comment.

JOSEPH C S.
Rating:

I think it be nice to offer a rewards points. I usually rent a truck at least 4 to 6 times a month. If there was a discount or a reward point I think it be great.

ANDREW F.
Rating:

Customer did not leave a comment.

Joseph S.
Rating:

Customer did not leave a comment.

TIFFANY P.
Rating:

Customer did not leave a comment.

kathy W.
Rating:

Service the truck. Power steering was leaking and at times hard to turn.

Jessica K.
Rating:

Customer did not leave a comment.

PETERC B.
Rating:

Customer did not leave a comment.

ANDREWPAUL C.
Rating:

Always a really smooth rental. Excellent staff there.

YS R.
Rating:

Good

John C.
Rating:

When a customer comes in, the staff should focus on the customer not the FedEx guy, who came in after. When an order is done online the staff should also recognize that a ‘purchase' was made, (hitch part) and have it ready on the pick up, instead of the customer having to show ‘proof' of the transaction via email confirmation. Finally, if you are returning equipment, the signage needs to correctly display the flow of this process.

Shayra C.
Rating:

the first truck they gave me had insects and clack roaches in it, I needed to return it. When I told the employees why, their reaction was “it still has them? aughhhhhh another client rented it and decided to move trash in it, we cleaned with clorox but i guess we will have to bomb it” So they knew this was a problem and still rented it to me. Then the second truck, just pulling out of the rental place, I tried to put the window down and the knob on the cranker. When i called the facility they told me not to worry, that it was an old truck and they only rent it to locals like me. Oh, cool.

Joseph S.
Rating:

Customer did not leave a comment.

William D.
Rating:

Customer did not leave a comment.

Frank F.
Rating:

Customer did not leave a comment.

Stephen D.
Rating:

Customer did not leave a comment.

david C.
Rating:

Called twice and both times on hold for well over 10 minutes.

Joseph S.
Rating:

The truck we had the air conditioner didn't work.

Carter M. | Overall Experience |
Rating:

Staff was very helpful. Reservations, billing, and close out all went smoothly.

Andrew C.
Rating:

Nothing everyone was great, made the rental easy.

DANIEL V. | Overall Experience |
Rating:

I rented the unit for almost 16 years. My experience could not have been better.

KRIS E. | Overall Experience |
Rating:

Customer did not leave a comment.

James M. | First Impressions |
Rating:

Customer did not leave a comment.

candida h. | First Impressions |
Rating:

My problem is we are supposed to have one month free and didn't get it

greg g. | First Impressions |
Rating:

Brook was awesome. Professional and friendly.

Kristie S. | Overall Experience |
Rating:

Not impressed

josiah e. | Overall Experience |
Rating:

No further remarks

taylor p. | Overall Experience |
Rating:

The staff was great and Matt was super helpful during my moving experience.

KATIE S. | Overall Experience |
Rating:

Overall good. Units are dark, some lighting would be nice.

William C. | First Impressions |
Rating:

My only complaint is the amount of time the clerk needed to complete all the fields on the computer screens even though I had made a reservation on line and had stopped into the ofc the morning before

Sarah L. | Overall Experience |
Rating:

Thank you for helping me move the stuff from the van into the unit 👍👍

Janice J. | First Impressions |
Rating:

Very professional and helpful. Great service! I would highly recommend them!!

taylor p. | First Impressions |
Rating:

Super helpful and kind staff!

Gary H. | Overall Experience |
Rating:

The general manager always does a great job

Andrew H. | Overall Experience |
Rating:

We were very pleased with the U-haul storage and convenience of the storage unit. We were able to take our time and move into our new home.

Melissa G. | Overall Experience |
Rating:

Wonderful people! Very helpful and tended to my needs above and beyond. I hope I may never have to move again, but if so, I'm heading back there! Thank you so much!

gary m. | Overall Experience |
Rating:

ppppp

MIKE D. | First Impressions |
Rating:

Well run, great place to do business with.

PHYIILS C. | Overall Experience |
Rating:

Customer service is excellent! Staff is so helpful and pleasant

Michelle S. | Overall Experience |
Rating:

It was great being a customer at u haul the staff was great and are stuff was well maintained thank you

Brenda M. | Overall Experience |
Rating:

Staff pleasant and knowledgeable. Site clean and well organized. Easy access. Happy to recommend the services to others.

Vickie D. | Overall Experience |
Rating:

The staff was great. Very accommodating and made recommendations to save me money.

JARIAN D. | Overall Experience |
Rating:

Thsnk you for your assistance..

Calvin F. | First Impressions |
Rating:

Even though the key card didn't work and denied me access to the storage inside unit, I called Matt, he answered immediately and gave me a code to get in. We unloaded our truck filled it with gas

janice g. | Overall Experience |
Rating:

I had many issues from start to end. The Watertown staff consistently lied from how/ where they would place UBoxes to pick-up (even though I have copies of phone calls and email). Disappointing

Mustapha K. | Overall Experience |
Rating:

Excellent staff and excellent experience.

harry d. | Overall Experience |
Rating:

Could not have been more helpful, convenient and economical. Our experience was a good one! Start to finish.

Clement W. | Overall Experience |
Rating:

Staffs are helpful and places are well maintained

heather e. | Overall Experience |
Rating:

Service was good at first, by the end I was unhappy. Employees Adam W & Sara R were helpful and friendly. Matt the new gen manager was very unprofessional & the store went downhill when he took over.

TINA D. | Overall Experience |
Rating:

When checking in they never told me they do not prorate. I never received paperwork at check in with the fine print showing they don't prorate storage. at checkout they never took me off of autopay.

elizabeth d. | Overall Experience |
Rating:

At first I was upset. Scheduled a shed and came in, no reservation, no shed on first floor and a complete mess. But after this was done and said, all fell into place and things were fine,

Santina L. | Overall Experience |
Rating:

The staff was incompetent. One gentleman said he was going to put a claim in for my storage unit and he nevr did, so many other things but their isnt enough room.!!! Terrible service! Terrible units!!

ANNA C. | Overall Experience |
Rating:

Storage was clean and dry. A cart was always available for heavy items.

Jamison P. | Overall Experience |
Rating:

Experience was alright. Management was ineffective. Tried several times to close account and received no correspondence except "Late payment" notices. Very irritating, non-management helped immensely.

Cheryl E. | Overall Experience |
Rating:

A bit pricey, but secure.

Michele M. | Overall Experience |
Rating:

Uhaul services were great. I wouldn't recommend the storage as there was water pooled in front of several units the whole week I had one.

alyssia H. | Overall Experience |
Rating:

Great, very helpful

marc s. | Overall Experience |
Rating:

Staff was incredibly slow over several visits to allow me access to my Ubox. Ubox arrived late and was never notified of arrival by store until I contacted them. I have still not been refunded.

joseph v. | Reservation |
Rating:

I had to cancel my reservation,they were polite and pleasant

Russell B. | Overall Experience |
Rating:

Everything was good

Cheryll M. | Overall Experience |
Rating:

Thank You, I used your facility for 13 months and I just wanted to send you a Thank You.

No reviews have been submitted for this location.

Back
To Top