Customer Reviews for U-Haul Moving & Storage of Watertown

1,838 reviews

19153 US Rte 11   Watertown, NY 13601
(Outer Washington)

(315) 788-8045

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(315) 788-8045

19153 US Rte 11
Watertown, NY 13601
(Outer Washington)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I haven't got my refund for faulty equipment yet made me pay for it before inspection

EMMANUAL M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Hilary B.  |  Overall Experience 
Rating:
3.0

Person and Vehicle was fine, after I dropped off I put my Gas back in the way I was suppose to. I had told them, and send massage wit pic to them, that I only had half full of tank., after they said 3/4 full. He assured me for my refund of $36.16 which I am still waiting for. He said they credited it back, but the approval # he gave me was the charge #. So, no I would not tell my friends or family to go there, unless they give me my $ back.

mary anne B. 
Rating:
5.0

Customer service was very friendly and accommodating .

JOSEPH G G. 
Rating:
5.0

The owners are amazing!! Accommodated my situation at the last minute and made sure I was well taken care of. Would highly recommend this facility!

Jenna W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARYF B. 
Rating:
5.0

quick service

JOSEPHB A. 
Rating:
3.0

Customer did not leave a comment.

Nancy J. 
Rating:
5.0

Customer did not leave a comment.

jennifer L. 
Rating:
5.0

The owner was amazing and such a huge help! I had to put my entire house into storage at the last minute and the accommodated me accordingly and explained in detail what I should put into heated storage. Super nice, friendly, informative, helpful and accommodating. Would highly recommend!

Jenna W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

orra N. 
Rating:
5.0

Customer did not leave a comment.

HELEN S. 
Rating:
5.0

Excellent customer service and friendly and professional staff.

Daniel Q. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Get computer to take credit card on first try.

SHANE D. 
Rating:
5.0

No issues fast very informative and easy to work with great people. Will use them again.

ARTHURJAMES A. 
Rating:
5.0

The return process was easy and quick. Very positive customer service. will rent again.

Scott K. 
Rating:
5.0

Mike was amazing and made our experience great!!! He was fast and efficient and the store was so clean.

Robin D. 
Rating:
1.0

This UPS location lost the key for my vehicle. The vehicle was delivered to the UPS location on December 15, 2 days before my December 17 rental. At no point in time did anyone glance at the wall to confirm that the keys were there. I was stuck waiting an hour past my initial pickup time while the key was looked for. I was then asked to drive, as the customer, to the Ford dealership down the street to get a new key made (there was only one person in the store at the time). For my inconvenience, I was informed that I would receive some VIP voucher, which I never received. Very unprofessional, although this was my first time using U-Haul, it will probably be my last.

Jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

Malcolm F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HELEN S. 
Rating:
4.0

There was a fair amount of condensation in the box but I guess this is normal? Otherwise clean and ready to go.

Nicholas B. 
Rating:
5.0

There was a nasty vibration at 65 mph that I told them about when I returned the truck

HOWARD D V. 
Rating:
5.0

Customer did not leave a comment.

Harsh A. 
Rating:
5.0

The trucks need to be aligned more frequently. The one I drove pulled to the left horribly. Which is very unsafe in a box truck

BRANDON A O. 
Rating:
5.0

Customer did not leave a comment.

DANIEL F. 
Rating:
5.0

Customer did not leave a comment.

MARK R. 
Rating:
5.0

Customer did not leave a comment.

CURTIS F. 
Rating:
5.0

Customer did not leave a comment.

Terry C. 
Rating:
1.0

The employee that checked my equipment in had me wait there while he taught a new employee the procedure. Then rudely asked me to move it I informed him I'm in a hurry been here 10 min while he ignored me. Then if you check your camera footage he became aggressive and borderline combative. I won't use that uhaul again.

stephen G. 
Rating:
5.0

Customer did not leave a comment.

Lynn C. 
Rating:
5.0

Customer did not leave a comment.

Leslie P. 
Rating:
4.0

Customer did not leave a comment.

Mike F. 
Rating:
3.0

Customer did not leave a comment.

MARISSA RAYE C. 
Rating:
4.0

Service was friendly and helpful; timely turn around between arrival for pick up and departing with the trailer.

TREVOR W. 
Rating:
3.0

You need to GREATLY improve your communications😡😡😡😡😡. 0 stars for customer service

RALPHDONALD P. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

MARLONTERELL W. 
Rating:
5.0

Everything was PERFECT !! Excellent customer service. U-Haul staff were ALL skilled and VERY helpful !! Thank you SO much :)

LAURIE ANN F. 
Rating:
5.0

Customer did not leave a comment.

MILAGROS M. 
Rating:
3.0

The person that met me for the return after my 1800 mile trip didn't care about anything. Didn't look at anything. Didn't want to hear anything, even about the dangerous headlights, which this employee chuckled about. "Leave the keys, we'll email you a receipt. Bye."

WILLIAM K. 
Rating:
5.0

Staff was very accomadateing

GEORGEANTHONY C. 
Rating:
5.0

First of all, I was quoted a price of $119.00, receipt came in for over $160.00? This truck needs maintenance. It shakes, something rattles not sure if it's driver side door or window or what. Then battery died and had to get a jump.

TYLERROBERT S. 
Rating:
5.0

Customer did not leave a comment.

JAMESVERNON K. 
Rating:
4.0

It was a very good experience. Staff were very friendly at pickup and drop-off. Truck ran well and got the job done. I

James D. 
Rating:
5.0

Customer did not leave a comment.

Leanne E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cynthia H.  |  Overall Experience 
Rating:
5.0

It was Great Quick and Easy

DAVIDL V. 
Rating:
5.0

The store and the workers there were fantastic and very helpful with all aspects of my move. The truck was very clean however there was a vibration on the left side once it was on the highway.

Sherry M. 
Rating:
3.0

Typically very good service but representative would not come out to look at truck at drop off and was charged an extra $75 upon rental that cannot be explained to me by U-Haul

MONICA D. 
Rating:
5.0

Customer did not leave a comment.

Ron D.  |  First Impressions 
Rating:
5.0

Nothing

MARLONTERELL W. 
Rating:
5.0

I've never had a bad experience at this location and the staff is super friendly and helpful! Definitely recommend for anyone looking for any of their services!!

DOROTHYM M. 
Rating:
4.0

Customer did not leave a comment.

BRUCE S. 
Rating:
5.0

Customer did not leave a comment.

Aimee W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KIMBERLY R. 
Rating:
5.0

Excellent great people to work with when moving.

FRANKJOSEPH P. 
Rating:
4.0

Customer did not leave a comment.

DANIEL R. 
Rating:
5.0

Everything was clean and ready for me to pickup, precheckin made it real easy and fast

Ronald A. 
Rating:
4.0

Customer did not leave a comment.

Barbara W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harold H.  |  Overall Experience 
Rating:
5.0

Trucks with 4 wheel drive

Zachary R. 
Rating:
4.0

The representative was less than eager but did do a good job. I did not feel that I was valued as a customer but did feel that he knew his duties well.

THOMASPAUL B. 
Rating:
5.0

Customer did not leave a comment.

Diana T. 
Rating:
5.0

On-line check-in was a nightmare. U need to revise your system. I was unsuccessful, despite multiple attempts, then placed on hold for 40 minutes. The prompts DONT WORK. I couldn't accept Terms n Conditions nor take my picture. Wasted an hour, then finally went to a physical location. Entire experience was a disaster. And aggravating.

Theresa S. 
Rating:
5.0

Staff at pick up and drop off were very friendly and easy to work with! Good people!

KEVINBRUCE H. 
Rating:
4.0

Customer did not leave a comment.

Richard P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carrie S. 
Rating:
5.0

Continue to be as patient with the next customer as you were with me.

Arleen P. 
Rating:
4.0

Customer did not leave a comment.

MERVINHASTON JR K. 
Rating:
5.0

This was so much better than the last time I did a rental it was like being in a different business. The lady that checked out the equipment was polite, professional and quick. The individual that met me for return was out and had half of the process done before I even got out of the vehicle - VERY PLEASED.

DAVID F. 
Rating:
5.0

Nothing price was great well maintained truck! Great customer service!!

DEAKINANTHONY C. 
Rating:
5.0

Mike Duffy was very kind and helpful

MIcheal B. 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA H. 
Rating:
3.0

Make sure you tell people they can reserve a uhaul for a future date . We got a quote then when went back to rent it was double in price . Plus the guy that hooked it up the brake chain came off . We were very unsatisfied !!!!

donna M. 
Rating:
5.0

Customer did not leave a comment.

GARYF B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
3.0

Customer did not leave a comment.

NED E K. 
Rating:
3.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

ROBIN K. 
Rating:
1.0

Customer did not leave a comment.

PHILLIP K. 
Rating:
5.0

The customer service representatives were very kind courtesy and filled with knowledge of equipment/ vehicles and were very helpful in assisting me with my selection for my moving experience.

MARLONTERELL W. 
Rating:
5.0

Condiments, fresh coffee for us old facts for the road would be nice!

STEVENA II A. 
Rating:
5.0

The staff at this location is always courteous and ready to help. I would say over all this is a great location. Would highly recommend them to friends or family.

TARENALLEN L. 
Rating:
4.0

Customer did not leave a comment.

HALIEJEAN T. 
Rating:
5.0

provide a garbage can for trash out of the truck

Laura E. 
Rating:
5.0

Customer did not leave a comment.

Hope G. 
Rating:
5.0

Customer did not leave a comment.

Britton I. 
Rating:
5.0

Customer did not leave a comment.

MERLE R. 
Rating:
5.0

Your representative was eager, pleasant, helpful, and personable. He actually made my day. Thank you so much!

Thomas B. 
Rating:
3.0

Customer did not leave a comment.

DOMINIC M. 
Rating:
5.0

Customer did not leave a comment.

Julie K.  |  First Impressions 
Rating:
5.0

better mileage

john F. 
Rating:
3.0

Customer did not leave a comment.

Brian P. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY V. 
Rating:
5.0

Customer did not leave a comment.

RICHARDBRUCE A. 
Rating:
1.0

The phone was never answered. Once my boxes were back at the center waiting for shipment I received zero communication even when my shipping date changed 5 times. It took a formal complaint (that I still have not been contacted about) to finally get a phone call the day my boxes were picked up. Additionally, the website interface never updated so I was not able to track my boxes as they were finally being shipped and had to call around to local uhauls at my destination to find out which one my boxes were going to and when they got there.

Alyssa D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHC S. 
Rating:
5.0

Customer did not leave a comment.

Roy C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samantha B. 
Rating:
3.0

I told them I did not want the $14.00 damage insurance bit they still charged me for it

Samantha S. 
Rating:
5.0

Customer did not leave a comment.

GERARDO C. 
Rating:
5.0

Customer did not leave a comment.

ERICSCOTT S. 
Rating:
1.0

I had reserved a 26' truck for a move to Rochester for 9 am. No one called to tell me that this truck was not going to be available. They did put me in a 10' truck with a trailer but it was not what I reserved. It was a nightmare. A phone call would have been great.

LINDSEYM S. 
Rating:
5.0

Workers at both pick up and drop off places were great. Very friendly and helpful.

LEONDENNIS F. 
Rating:
5.0

Customer did not leave a comment.

Kelly W. 
Rating:
3.0

Customer did not leave a comment.

Leroy O. 
Rating:
1.0

The guy gave me a the wrong truck, I drove 87 miles, the car that I wanted to pick can't not fit in the uhaul truck, even though I showed to the guy the type of the car that I'm going to pick, he made me spending $120 gas, because I have V8 truck, beside than uhaul charged me $67.50 for the contract. Very bad service. I lost money and uhaul never pay my gas money, because the wrong its from U-Haul. Uhaul needs to train their employees.

ISSA A. 
Rating:
5.0

Customer did not leave a comment.

JOHNT B. 
Rating:
5.0

Very professional and knowledgeable of products.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

ALLEN H. 
Rating:
5.0

Customer did not leave a comment.

Brandon M. 
Rating:
5.0

The two gentlemen who helped me were very friendly. I felt very welcome.

BRANDON M. 
Rating:
5.0

Customer did not leave a comment.

JEFFREYA M. 
Rating:
5.0

Customer did not leave a comment.

jamera l.  |  First Impressions 
Rating:
4.0

They had reserved me an upstairs unit but it is difficult for me to climb stairs and after a 2 day trip I declined and was given a unit on ground level. Thanks

Jones B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kent t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew G.  |  First Impressions 
Rating:
5.0

My problem is we are supposed to have one month free and didn't get it

candida h.  |  First Impressions 
No reviews have been submitted for this location.

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