Customer Reviews for U-Haul Moving & Storage of Watertown

1666 reviews

19153 US Rte 11   Watertown, NY 13601
(Outer Washington)

(315) 788-8045

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(315) 788-8045

19153 US Rte 11
Watertown, NY 13601
(Outer Washington)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Brandon S. 
Rating:
5.0

Customer did not leave a comment.

Gordon S. 
Rating:
5.0

Customer did not leave a comment.

DANIELJAMES L. 
Rating:
5.0

Very efficient and customer oriented I enjoyed the fast friendly professionalism.super nice people work at this location.

John H. 
Rating:
5.0

The company representative was easy to work with and made sure the equipment was complete and functional.

ELLIOT A S. 
Rating:
5.0

Customer did not leave a comment.

Malik H. 
Rating:
1.0

If the customer tells you the exact location he or she will be dropping off put that address on the contract and a different location three hours away.

GEORGE S. 
Rating:
5.0

Customer did not leave a comment.

Travis N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nang V. 
Rating:
4.0

Customer did not leave a comment.

Zachary S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MARLON TERELL W. 
Rating:
5.0

Customer did not leave a comment.

Joel R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda B. 
Rating:
5.0

Customer did not leave a comment.

DOMINICK P. 
Rating:
4.0

They had reserved me an upstairs unit but it is difficult for me to climb stairs and after a 2 day trip I declined and was given a unit on ground level. Thanks

Jones B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dominic S. 
Rating:
5.0

Customer did not leave a comment.

Jones B. 
Rating:
5.0

Customer did not leave a comment.

SHANEJOEL H. 
Rating:
4.0

Customer did not leave a comment.

Garrett O. 
Rating:
5.0

Great Service, I needed to extend for a day and there was no problem. The Check-in and return was quick and easy. I will return.

Paul C. 
Rating:
5.0

Open on a holiday and had a better assortment than other locations

ROSS JAMES R. 
Rating:
5.0

Customer did not leave a comment.

eric b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sam C. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
4.0

Customer did not leave a comment.

MARLONTERELL W. 
Rating:
5.0

Trailer was clean and they did a light check but as soon as we got in the road and used the left blinker the truck said fault. So when we got to our destination and opened the trailer up we found broken and unhooked wires to driver side rear light and we had to make a trip back in the dark. Good thing we had my daughter follow us in another car

ANTHONY D. 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS E E. 
Rating:
5.0

Customer did not leave a comment.

Orra N. 
Rating:
1.0

Absolutely horrible I want a refund already moved out after a day

Makayla B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

I filled the truck to 1/2 tank up the road at mountain mart drove less than 10 miles to the location in Canton and was charged for fuel?

Brandon C. 
Rating:
5.0

Great service here, explained everything clearly and was easy to check in as well as return the vehicle.

Stephanie D. 
Rating:
4.0

They were great to deal with.

RENEEB D. 
Rating:
4.0

The staff outside to drop off the trailer were excellent. Friendly and very helpful. Even backed our truck for us to put the trailer in the right spot.

Shane D. 
Rating:
4.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

All the people that helped me were great, everyone new there job and did it well

DONALD J M. 
Rating:
5.0

Good Service

PAULL C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

JEFF C. 
Rating:
5.0

Fix the chain hooks to allow them to properly connect to larger vehicle hitches.

MICHAELDAVID G. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHERA B. 
Rating:
2.0

The employee at the drop off site was curt and unprofessional.

Barb B. 
Rating:
5.0

Great people to work with!

Thomas J. 
Rating:
5.0

Customer did not leave a comment.

CHARLESR W. 
Rating:
5.0

Very friendly and great guys to deal with really enjoyed doing business would recommend them anytime

THOMASW D. 
Rating:
4.0

Customer did not leave a comment.

SAMMY ALLEN B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

LISAJAYE D. 
Rating:
5.0

Customer did not leave a comment.

Jessica T. 
Rating:
3.0

Customer did not leave a comment.

Mark B. 
Rating:
4.0

Customer did not leave a comment.

DONALD T J. 
Rating:
5.0

Very friendly and professional

LAURENNICOLE F. 
Rating:
2.0

Did drop-off at this location also - signage said to remain with equipment and you would be helped. After 30 minutes I went on-line and did a self drop-off. I then went inside and the counter person was sitting there playing on his phone? All he said was are the keys in it. How hard would it be to change the signs and say to log on-line or go inside? Not user friendly, and even though I said the equipment was clean, I had the mats pulled out and hosed down, and the inside wiped down before returning so it was ready for the next user.

DAVID B F. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
4.0

Customer did not leave a comment.

kent t.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Terri P. 
Rating:
5.0

Customer did not leave a comment.

Cristina S. 
Rating:
5.0

Customer service was above excellent!

Nancy G. 
Rating:
3.0

Customer did not leave a comment.

Gregory D. 
Rating:
4.0

I rent stuff here all the time. Matt goes above and beyond. The young man who opens on Saturday morning 4/3/21 and 4/10/21 has no customer service skills. He is rude and really needs training or he needs to find a job he likes. He makes you feel like you are wrong for every question you ask and that you are bothering him.

STEPHENNILES JR R. 
Rating:
5.0

Customer did not leave a comment.

DAVIDE P. 
Rating:
5.0

Excellent customer service

Jimmie P. 
Rating:
4.0

Customer did not leave a comment.

Stephanie D. 
Rating:
3.0

Customer did not leave a comment.

Michael K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SIERRAG S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
5.0

Customer did not leave a comment.

ALAND J. 
Rating:
4.0

I rented the vehicle for a week and I brought it back Friday and I still got charged the same as the week

HUGHJAY III B. 
Rating:
5.0

Customer did not leave a comment.

SCOTTJ H. 
Rating:
5.0

Customer did not leave a comment.

TAMMYS B. 
Rating:
3.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHYCURTIS B. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
4.0

Customer did not leave a comment.

doug M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES P. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY C. 
Rating:
5.0

Customer did not leave a comment.

Jason R.  |  Overall Experience 
Rating:
3.0

I'm still owed 40 miles, no followup that i was told because he was overworked and didn't have time to check me out.

Kenton H. 
Rating:
5.0

Customer did not leave a comment.

THOMASA R. 
Rating:
5.0

Customer did not leave a comment.

ronald P. 
Rating:
5.0

Great service fast and easy.

Brittain S. 
Rating:
5.0

Customer did not leave a comment.

CORRIE C. 
Rating:
5.0

Great place

JAMES JR B. 
Rating:
4.0

Customer did not leave a comment.

SHAWN D. 
Rating:
5.0

Customer did not leave a comment.

Adrianne A. 
Rating:
5.0

I returned this train a very cold morning and the employees quickly assisted in the turn in and return. They were helpful and knowledgeable.

frank S. 
Rating:
5.0

Customer did not leave a comment.

SHERRYA G. 
Rating:
4.0

Customer did not leave a comment.

Darci R. 
Rating:
5.0

Customer did not leave a comment.

SONYAANN S. 
Rating:
5.0

Customer did not leave a comment.

Sherry S. 
Rating:
2.0

Customer did not leave a comment.

Steven C. 
Rating:
4.0

Customer did not leave a comment.

Teresa B. 
Rating:
5.0

Good people to work with.

kevin D. 
Rating:
2.0

I received a missing/damage charge of $11.00. With no explination on what the charge was for.

DANIELLEMARIE S. 
Rating:
5.0

Customer did not leave a comment.

DONALDR P. 
Rating:
5.0

Customer did not leave a comment.

Gail W. 
Rating:
3.0

Customer did not leave a comment.

karen M. 
Rating:
2.0

It should not be promoted that the trucks are $20 when you are forced to have the insurance on top of the and all the fees. I can live with that but the most upsetting is that they would rent out a truck that's not 4 wheel drive and no snow tiers in upstate NY. I got stuck in my driveway for 45mins with just a little bit of snow.

ENRIQUE M. 
Rating:
5.0

I had a good experience throughout my visit.

MARLONTERELL W. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHC S. 
Rating:
5.0

Customer did not leave a comment.

RANDIELAFAME P. 
Rating:
5.0

Add Cruise control. Very nice wife and husband team helpful in many ways

bryan Y. 
Rating:
5.0

Customer did not leave a comment.

Gustavo V. 
Rating:
5.0

Have many more trailers available to choose from and reduce the price some. I saw a sea of trailers in just one location in Knoxville. The locations in NY could really use more.

Matthew W. 
Rating:
4.0

I feel like there should be a cheaper rate for the time I had the vehicle. I paid as much in a 2. Day rental as i did for a 8 hr. Rental

William D. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
4.0

There was always a smell of cat urine in the hallway

Thomas R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

DEANALEIGH L. 
Rating:
5.0

The wait time is too long when you call this facility. I called from outside and was told to wait for 20 minute , when I walked in the 3 reps were doing nothing but sitting.

zaheer b.  |  Overall Experience 
Rating:
2.0

I moved out of my facility on 11/30 and am still receiving late rent due bills for said storage unit, even after being told I’m all set.

Patrick V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DONNA C.  |  Overall Experience 
Rating:
5.0

Staff was very accommodating and friendly

John F.  |  Overall Experience 
Rating:
5.0

The guys and gals over at Watertown Uhaul were great! Super helpful and friendly. The manager Matt was hands down one of the best managers I've dealt with! Understanding, curtious, and always available to help with whatever issues or needs you may have. Fantastic experience with this store and will definitely use them again!

Robert C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew G.  |  First Impressions 
Rating:
3.0

Problems with access card and access code. Shouldn’t have to go to the office to get entry.

James M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stefan A.  |  First Impressions 
Rating:
5.0

Staff was very helpful. Reservations, billing, and close out all went smoothly.

Carter M.  |  Overall Experience 
Rating:
5.0

I rented the unit for almost 16 years. My experience could not have been better.

DANIEL V.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KRIS E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James M.  |  First Impressions 
Rating:
5.0

My problem is we are supposed to have one month free and didn't get it

candida h.  |  First Impressions 
Rating:
5.0

Brook was awesome. Professional and friendly.

greg g.  |  First Impressions 
Rating:
1.0

Not impressed

Kristie S.  |  Overall Experience 
Rating:
3.0

No further remarks

josiah e.  |  Overall Experience 
Rating:
5.0

The staff was great and Matt was super helpful during my moving experience.

taylor p.  |  Overall Experience 
Rating:
4.0

Overall good. Units are dark, some lighting would be nice.

KATIE S.  |  Overall Experience 
Rating:
4.0

My only complaint is the amount of time the clerk needed to complete all the fields on the computer screens even though I had made a reservation on line and had stopped into the ofc the morning before

William C.  |  First Impressions 
Rating:
5.0

Thank you for helping me move the stuff from the van into the unit 👍👍

Sarah L.  |  Overall Experience 
Rating:
5.0

Very professional and helpful. Great service! I would highly recommend them!!

Janice J.  |  First Impressions 
Rating:
5.0

Super helpful and kind staff!

taylor p.  |  First Impressions 
Rating:
5.0

The general manager always does a great job

Gary H.  |  Overall Experience 
Rating:
5.0

We were very pleased with the U-haul storage and convenience of the storage unit. We were able to take our time and move into our new home.

Andrew H.  |  Overall Experience 
Rating:
5.0

Wonderful people! Very helpful and tended to my needs above and beyond. I hope I may never have to move again, but if so, I'm heading back there! Thank you so much!

Melissa G.  |  Overall Experience 
Rating:
4.0

ppppp

gary m.  |  Overall Experience 
Rating:
5.0

Well run, great place to do business with.

MIKE D.  |  First Impressions 
Rating:
5.0

Customer service is excellent! Staff is so helpful and pleasant

PHYIILS C.  |  Overall Experience 
Rating:
5.0

It was great being a customer at u haul the staff was great and are stuff was well maintained thank you

Michelle S.  |  Overall Experience 
Rating:
5.0

Staff pleasant and knowledgeable. Site clean and well organized. Easy access. Happy to recommend the services to others.

Brenda M.  |  Overall Experience 
Rating:
5.0

The staff was great. Very accommodating and made recommendations to save me money.

Vickie D.  |  Overall Experience 
Rating:
5.0

Thsnk you for your assistance..

JARIAN D.  |  Overall Experience 
Rating:
5.0

Even though the key card didn't work and denied me access to the storage inside unit, I called Matt, he answered immediately and gave me a code to get in. We unloaded our truck filled it with gas

Calvin F.  |  First Impressions 
Rating:
2.0

I had many issues from start to end. The Watertown staff consistently lied from how/ where they would place UBoxes to pick-up (even though I have copies of phone calls and email). Disappointing

janice g.  |  Overall Experience 
Rating:
5.0

Excellent staff and excellent experience.

Mustapha K.  |  Overall Experience 
Rating:
5.0

Could not have been more helpful, convenient and economical. Our experience was a good one! Start to finish.

harry d.  |  Overall Experience 
Rating:
5.0

Staffs are helpful and places are well maintained

Clement W.  |  Overall Experience 
Rating:
2.0

Service was good at first, by the end I was unhappy. Employees Adam W & Sara R were helpful and friendly. Matt the new gen manager was very unprofessional & the store went downhill when he took over.

heather e.  |  Overall Experience 
Rating:
1.0

When checking in they never told me they do not prorate. I never received paperwork at check in with the fine print showing they don't prorate storage. at checkout they never took me off of autopay.

TINA D.  |  Overall Experience 
Rating:
4.0

At first I was upset. Scheduled a shed and came in, no reservation, no shed on first floor and a complete mess. But after this was done and said, all fell into place and things were fine,

elizabeth d.  |  Overall Experience 
Rating:
2.0

The staff was incompetent. One gentleman said he was going to put a claim in for my storage unit and he nevr did, so many other things but their isnt enough room.!!! Terrible service! Terrible units!!

Santina L.  |  Overall Experience 
Rating:
5.0

Storage was clean and dry. A cart was always available for heavy items.

ANNA C.  |  Overall Experience 
Rating:
4.0

Experience was alright. Management was ineffective. Tried several times to close account and received no correspondence except "Late payment" notices. Very irritating, non-management helped immensely.

Jamison P.  |  Overall Experience 
Rating:
5.0

A bit pricey, but secure.

Cheryl E.  |  Overall Experience 
Rating:
5.0

Uhaul services were great. I wouldn't recommend the storage as there was water pooled in front of several units the whole week I had one.

Michele M.  |  Overall Experience 
Rating:
5.0

Great, very helpful

alyssia H.  |  Overall Experience 
Rating:
1.0

Staff was incredibly slow over several visits to allow me access to my Ubox. Ubox arrived late and was never notified of arrival by store until I contacted them. I have still not been refunded.

marc s.  |  Overall Experience 
No reviews have been submitted for this location.

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