Staff member was very helpful. Made picking up and returning the trailer so easy.
GEOFFREY ACustomer Reviews for U-Haul Moving & Storage of Waukegan
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We were there on time and was checked in after our reservation time. We were told to that we only had out alloted time no credit for your lateness.
VINCENT BThe trailer had asphalt debris, oily and stained a few things we placed inside. Luckily it’s garage stuff like tent, tarps. Coolers, But still, I like my stuff clean. Everything had black oily asphalt. The reason why I would recommend this place. Because they don’t inspect when you leave or return. I myself took photos before and after pick up and drop off. Also, 4 employees standing around looking at each other as to who is going to help a customer. Place (office) smelled like marijuana ( I don’t have issue with people smoking) , it’s just a time and place for everything.
EDWARD TMike at the Lewis Ave. site in Waukekan IL. went way and above to assist me. My best words to describe Mike is, " Very Professional. Thank you Mike.
robert r | Overall Experienceeverything excellent,
NAHUN OAll the staff was very helpful and friendly, they answered all my questions…✅
Bernadtte H | First ImpressionsThank you so much the lady at the waukegan storage was very friendly and helpful
Stephanie s | First ImpressionsNothing
christine sAmazing customer service.
Maryann W | First ImpressionsExcellent app/online service..! 5 stars ⭐️ I reserved a storage and a moving truck within 15 minutes before even the store opened.! When the person open the store, he was so nice and knew his duties and put me on the truck in less than 10 minutes..!! Highly recommended..!!
Israel S | Online Move InCustomer is people are ere terrific!
ANDREW C | First ImpressionsSorry I forgot about the gas 😭💔😫
DEANJUNAE SThe manager and staff was always very helpful whenever I went there
MELVIN J | Overall ExperienceI truly appreciate the staff at the Lewis( 1400) location in Waukegan. They were always helpful and very knowledgeable. The staff went above and beyond to help me out when I needed it. Thank y’all so much. Thanks, Angel
LA A | Overall ExperienceExcellent customer service and great product u haul always deliver
JOEL SThe ramp of the tow dolly had the wrong spring lock, so we stopped 3 times on the road to have to figure it out and then eventually tie it together until we arrived.
BRYAN CTruck was ready when I arrived. Check-in was quick and return was quick.
MARK WThe staff at the Lewis Ave in Waukegan are the Best! Honestly if it weren’t for them I think I would’ve lost my mind during my recent move. They extended my time on my rentals not once but twice with a sympathic understanding everything! The truck/van was clean, carried out the massive amount of boxes I bought and I just can’t say how wonderful they are. Definitely! the place to go whenever you need to rent
BARBARA SAfter having my pick up location changed to an inconvenient, out of my way location. I get there to find only one person working, who according to his name tag was the owner, I stood in line for 46 minutes while he helped others. There was no communication with anyone until you were “next”. He made no effort to move quickly or let those of us in line, “ I” ll be right with you”, “sorry, we’re short handed” etc. we all stood there annoyed at the poor customer service. I would definitely avoid this location in the future.
JACE WMy U-Haul was dirty ,almost out of gas and had very bad brakes. My customer service person in the location was excellent though which made up for it.
BRADLEY WFast and friendly! Thank you guys💪🏾
JAMES CEverything was fine
FLORIA MThe people working there are very customer oriented and went out of their way to help during this stressful move. Everyone was knowledgeable, it was just a pleasure working with them.
BARBARA SMake sure the trucks are very clean. Seeing someone else blood is NASTY!
ARDALIA TOutstanding employees there. Absolutely no hassles. In and Out. Mike went above and beyond is duties.
GEORGE EI NEVER make recommendations.
FREDERICK TI thought the pricing was a little to high, each year they kept raising it and after moving out, I ended up seeing roaches on my belongings and mouse poop all over my stuff, inside my boxes it was gross. I saw roaches on the hallways, was not happy at all!
NANCY ANothing
MELISSA HWhen turning the truck back in, it had something rattling under the truck. Sounded like Catalectic convert or exhaust rattling. Recommend some kind of floor anchod.
KARI SPlaced order for 12 padded blankets and appliance dolly. Didn't get either.
MARVIN PPlease check and service rental trucks more often
RETECE OVery fast and everyone so friendly and very helpful
GLADYS BKeep doing what you are doing. Is smoking weed by employees during work hours permitted? Just curious.
Roger BI didn't have any issues and the customer service was very good.
SHANTELLE MChris was outstanding with customer service. Shawn
Shawn WGreat customer service. Extremely helpful. Wonderful experience. Walked us through, step by step.
RICHARD WThe truck interior has flys buzzing inside and something spilled in cup holders and outside making it sticky. It was not a great experience.
SERGIO GChris was exceptional.
VICTORIA JFew more trucks maybe!
ERIC DThe crew was efficient and got the job done with pleasant and cheerful attitudes. They worked well together. Josh was well prepared , organized and on top of everything throughout the day. I highly recommend their expertise!
PHILIP GI was supposed to have my van the entire day, but I only had it for a couple of hours. One of the guys said I needed to return the van on full, even though it was only at 3/4 of a tank. The guy that checked out my vehicle marked the van at coming back with 3/4 of a tank, when I filled it completely up. Now, I have to go back and rent another van because I still needed to pick something else up! And I have to use their service at this location! I have to use them again! If I had another location to go to I most certainly would have gone to a different location. Now instead of paying for the extra mileage, I have to pay for an entire new rental!
ROBIN BNothing!!! I always receive great customer service.
PTRICI GLEWIS AVENUE TEAM IN WAUKEGAN ARE ROCK STARS
GREGORY BThe ladies and the man was very professional and explained everything to Me. I surprised them with Kentucky fried chicken, Cole slaw and rolls. I wanted them to have a good lunch
SYLVIA LI had ordered two dollys to help move and they were out of stock and didn't give them to me. Also didn't take them off my bill so when I dropped my UHaul off I was charged over $200 for missing equipment that I never got in the first place. Still haven't had any kind of reimbursement.
Nathan DEl personal fue muy amable
MARILENA LExcellent customer service
QUINTELLA JFrom this visit service was well done.
GARY JExcellent customer service. Responsive in answering questions to ensure I rented equipment appropriate for my needs. Appreciate the extra step and effort by service providers.
KRYSTL JHe awesome, kind ,good information!!! Thank you
JOCELYN TI used U-Haul storage facility for close to four years if not a little bit longer. I never had any problems at all if I ever had any questions the staff that was there was very kind and courteous and very professional. If I ever need storage in the near future I would definitely use U-Haul.
larry C | Overall ExperienceService is very good!
SERGIY KNothing you guys were great
CHERICE SWhen I pick up the truck I was told I would be given a half tank of gas in the truck but as soon as I pulled off from the location the fuel level low symbol kept flashing saying that I only have 37 miles until E!! There was no gas in the truck!! Which made me late for my furniture pick up! I was so angry!
MADELYN MEasy reserving vehicle, check in and out.
EARNEST FThe vehicle smelled from cigarettes and the dashboard had sticky brown stuff everywhere I touched. If it was wiped down, I would rate my overall experience a 9 out of 10. Other than that, It was a positive experience and I would rent from U Haul again.
PAUL FThe two people working the front desk on the day and time I rented were awesome. I think there names were Mokena and Briana.
SHAWN WSet another rental for Saturday 8/24/24
WARREN Tbetter service. only one person in the facility assisting customers. the return ws worse since the guy inside won’t even come near us but was just motioning where to go
MICHAEL SRefer them to another location that has a vehicle available
L Eeverything is good
rhea rEverything was pretty smooth, all went well. I drive past other UHaul locations to use this one. Thanks, Rick.
FREDERICK GStaff were very courteous and informative
Sheree M | First ImpressionsMoneak was friendly and very efficient!!!
Tammy P | First ImpressionsMs Moneak Allen was professional and exceptional! She assisted me with getting a unit and she told me about the free lock for getting a storage and issued me a credit for the lock I prepaid for. She even drove me to the location where the two units were she was describing because it was too far for me to walk. She was extra helpful in answering my questions. Awesome experience!!
Debra W | First ImpressionsMoneak she was very nice very helpful she mad sure I was ok ask me did I wanted something to drink she really went out her way to make sure her customers was very satisfied I give her 100stars
Jesscia F | First ImpressionsThis particular location I used never leaves me with a complaint. They're all great and efficient here!
Kimberly S | Overall ExperienceI chose the wrong size storage, the young lady working was very polite and pleasant I appreciate her understanding and help with getting a bigger storage room.
Mary B | Online Move InMy experience with UHaul was great! Yhe ataff went above and beyond to make sure all my needs were met. I Highly recommend UHAUL on Lewis ave in Waukegan, Il . V/r C Strong ☆☆☆☆☆
capuchie s | Overall ExperienceGreat store manager very understanding
Miracle S | Overall ExperienceStaff was very helpful, intellectual and friendly.. She help me a lot..
yevon y | First ImpressionsI didn't have any issues staff was always helpful
SHIRLEY L | Overall ExperienceMy storage unit must have gotten water in it l say that because my couches had gotten mold on them and a few bags of clothes and my grandbabies stroller and walker was mold so l recommend not to rent out storage 385 l never had any problem with U-Haul and l will continue to do business with you
SELETHA W | Overall ExperienceGreat staff very helpful
Tavisha J | First ImpressionsVery nice unit...just bigger and became more expensive than I needed.
Lisa S | Overall ExperienceNo Comments
Allea C | First ImpressionsThe storage unit was excellent for my needs the staff was always helpful if needed, I would recommend this storage facility to my friends and family.
joy b | Overall ExperienceStaff is very professional
Ernest T | First ImpressionsThe manager was amazing, kind, and very knowledgeable. I am glad that I found the right place with nice people.
Heather N | First ImpressionsVery nice service Offece very clean and very secure storage
solis Q | Overall ExperienceThe gentleman that checked me in was awesome!!!! But my storage unit is not on sunset it is on Lewis Ave!
Virginia O | First ImpressionsExcellent Service!!!
Howell B | First ImpressionsMoneak is great. Great personality, great help when i was frustrated as well.
Franchesca R | Overall ExperienceMy unit was too low in height having back problems because I couldn't stand up in my unit.
Marcellus P | Overall ExperienceMy only problem was that i wasn't refunded any money even though i moved out 3 weeks before my billing date🤷♂️
victor w | Overall ExperienceMoney was great!!!
Jacqueline W | Overall ExperienceThe manger, Moeneak (spelling?), of this Uhaul location provided outstanding services along with assembling a great staff that includes Dominque and Miguel. I appreciated their patience with answering my questions and flexibility with showing me how to use the paascode instead of a card.
DENNIS G | Overall ExperienceThe manager in Waukegan was very helpful. She staff has become more inviting.
ANDRENA D | First ImpressionsThank you
Anthony G | First ImpressionsDefinitivamente lo recomiendo por que los trabajadores son muy serviciales especialmente en este tiempo que la gente no quiere trabajar y si recibir pago. Espero que sigan trabando por mucho tiempo ellos ahí ya que están disponibles a servir por eso les brindo miles de estrellas y bendiciones
Elizabeth R | Overall ExperienceThank you for watching over my belongings 24 hours a day for every day that I left it at uhaul. I couldn't keep them with 24 hours a day. I So it was really helpful to have uhaul there for me.
Rachel A | Overall ExperienceCost to much
byron f | Overall ExperienceMan with orange braids who checked me in was nice and very helpful. Quick and knew what he was doing. Very refreshing.
Miki M | First ImpressionsI still haven't been to the space but I'm sure it's clean.
victor w | First ImpressionsGreat customer service, friendly and all questions answered. Easy to unload, even with a broken foot. I'd recommend the facility to anyone looking store their personal property.....
robert r | First ImpressionsJohn was very helpful and went above his duty to help me
MELVIN J | First ImpressionsGreat service
Sidnice T | Overall ExperienceOne of the best customer service I’ve experienced. If not, the best .
Joshua L | Overall ExperienceThe gentleman that assisted me was very help and polite I would recommend this location to anyone.
Mike L | First ImpressionsThe new staff at 1701 North Lewis Ave Waukegan IL by far are the best thank you stay healthy and safe
RANDY A | Overall ExperienceGreat dependable service that you can rely on.
PAULA J | First ImpressionsI was lucky when I rented a storage and when I left too :both times jhony helped me it was very quick. God bless 🙌you 🙏jhon and thank you very much (uhaul)..
Chamoun T | Overall ExperienceGreat assistance with how to enter
Sarah T | Online Move InThe gentlemen who took care of us when we returned our truck rental was absolutely great. He set us up with our storage unit and went above and beyond to ensure we were satisfied and all our questions were answered! Great customer service! I would definitely recommend!
Chad M | First ImpressionsVery clean. Easy in and out.Helpful staff.
Mildred L | Overall Experienceit is infested with mice, rats ,& squirls!! they will not tell you if your door falls off track, you things will be ruined & you will get sick trying to move out! i sincerely hope the health department comes soon
Shelley G | Overall ExperienceExcellent customer service the unit was very clean , and easy accessibility
joy b | Online Move InThe storage units have rats and mice .. I do NOT recommend anyone to rent a storage there . This is the location in Waukegan IL on Lewis ...The storage unit was around $165 a mont with no AC and you are guaranteed to get rats and mice 🐀 in your furniture and stuff... super disgusting Please save your money and rent somewhere else
Idalia B | Overall ExperienceExcellent customer- very knowledgeable- best Uhaul location.
Carmen S | First ImpressionsStaff was very professional; the manager is helpful and always willing to assist the employees and the customers. They were all practicing safe social distancing and they did a great job.
LaTricia M | First ImpressionsThe manger of the store is very rude has a attitude problem and some of his staff is not helpful I will never go there again for nothing
cora p | Overall ExperienceThe company should offer a pro rate when moving out even if it’s only in week or 2 week increments and more for move out purposes than in.
Richard S | Overall ExperienceThe employees where very helpful and professional and I got what I needed for my move with there help
Melissa H | First ImpressionsThey have mice and rats and they don't case
Caroline A | Overall ExperienceMy storage had to be infested with rat or mice.It was poop everywhere. They ate a whole in my Fur jacket, couch, clothes and mattress. Ive never been so disgusted in my life and I'm 47 years old.
Wanda F | Overall ExperienceYour employee that helped us, his name is Dominique, was wonderful. He was so helpful and very nice.
Ami L | First ImpressionsThank you for keeping my stuff safe!
Charles D | Overall ExperienceThe facility and employees were great. It seems my storage unit was double booked and I had to go to a different location
Aaron W | Overall ExperienceFriendly and clean
David P | Overall ExperienceThe fact that I wasn't able to access the unit after closing hours was kind of a let down since I was not told about it affecting the storage doors.
Ernesto G | First ImpressionsThere was a leak in the roof in the middle of the unit. Many of my items stored there were covered with mold. The exit gate was open when I arrived to empty my unit
Michael B | Overall ExperienceFriendly and very helpful. Super nice and clean facility.
Kaitlyn M | First Impressionsi did not please with the spaces because there was mice in the storage and they cut up most of my things
HOWYE H | Overall ExperienceWhen I called U-Haul on Saturday and set everything up I was quoted a price of 210 something for the truck a car hauling trailer and a storage bin when I got there on Sunday they charged me 150 more
LARRY C | ReservationThere are a lot of policies that I do not like at Public storage. Thanks to the manager working with me.
TINA K | Overall ExperienceCrappy assistance the door was jammed up and y'all did not give me the right price for the storage I'm very unsatisfied with your service
WILLIAM C | ReservationGreat location. Staff was very helpful and friendly. Highly recommended!
Mark S | Overall ExperienceAlthough I could not get the original order for a Hitch installation due to there being no mechanic on duty, the representative was still very helpful.
Anthony L | Reservation