The staff at U-Haul, very friendly and easy to get along with, everything i ask for help with they delivered for me. I would definitely use the storage place again in the future if need be, my stuff was there for almost 2 years and I had no problems, I had indoor storage, very cool and clean in the summer, warm and clean in winter…5 ⭐️⭐️⭐️⭐️⭐️… B Hoffmann
Bernadtte H | Overall ExperienceSelf Storage Units in Waukegan, IL, 60085
U-Haul Moving & Storage of Waukegan
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- 4.5 Average Customer Rating
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The only problem I actually had is when You haul charge my card for someone else's unit. The problem was fixed right away.
DESTINEY L | Overall ExperienceThe staff at this facility are rude and unprofessional! I’ve told them 5 times now that we’re not renting this space any more, and they still call, email, and send snail mail to me. I called yesterday and Keegan was an extremely poor listener who then actually hung up on me! I talked to the “manager” 6 weeks ago and told him we were walking away from #119, but the harassment continues! I’ll never rent from U-Haul again!
ANDREW C | Overall ExperienceKind and helpful staff
VENATIUS N | Overall ExperienceEverytime I went there I was treated professionally personable and Everyone went out of their way to accommodate my physical limitations being that I am wheelchair bound. U Haul should be proud to have Such Excellent Customer Service Representatives.as Part of the U Haul Team! Please let all of them know personally that their service is appreciated. I would appreciate it if U Haul could put a Note in Their Permanent Personnel File to This Effect! Thank You U Haul for Hiring Associates Like Those at the 1735 N Lewis Avenue Waukegan Illinois 60085 location!
Patricia T | Overall ExperienceMove in was so easy and convenient.
Linda K | First ImpressionsI don’t recall the man’s name who helped my husband and I but he went above and beyond to help us out. He was patient and understand of our situation despite it being his time to leave and go home. I do recommend the facility have key card access until late hours as stated in the app.
ELENA R | First ImpressionsEveryone very helpful professional and courteous
MINNIE M | First ImpressionsIt is entirely to much to write. However I can say the staff that was there for the of my stay there were friendly then when the new management n staff members took over they were very rude and carried a sarcastic attitude. Very u please with the staff now at this location.
GINA G | Overall ExperienceNo comments
Aricela A | First ImpressionsEverything was good. It was in a convenient location. We could pretty much access the time.
Elizabeth M | Overall ExperienceVery nice staff
Stephanie s | Overall ExperienceIt’s a very good facility next time. I’m gonna get a bigger shed though, but everything else was fine and I really appreciate the help.
Tovi T | Overall ExperienceThey take care of you right away with no problems
Tovi T | First ImpressionsThere was a lot of confusing a changes made after my confirmation. I was not happy with the last minute changes. I would most likely not use U-Haul for future one-way rentals.
LINDA P | First Impressions