Customer Reviews for U-Haul Moving & Storage of Waukegan

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Waukegan

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David A. B. on

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sales person was rude, I did'nt recieve the correct truck(i got a 15ft. not the 17 ft. i ordered)Walked into the building at 7:30 am and did'nt leave with my truck until 9am with only 2 people ahead of me. I was overcharged on my bill and she said she could'nt refund it and i would have to call myself for the refund.

jose P. on

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No comments. The staff was great and friendly

lyle W. on

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THE ONLY THING I DIDN'T LIKE WAS THEM TAKEING A PICTURE OF BOTH SIDES OF DRIVERS LICENCE.

Hector B. on

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The young gentleman his name is Matias Resro he was very polite helpful and explained everything very well thank you so much great job

Rachel A. on

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The inside of the truck wasn't cleaned and the check-in process was extensive.

Jeanne M. on

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Customer did not leave a comment.

Peter P. on

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The employees were friendly, I was late a few minutes to return (though I picked it up later than scheduled) and I was charged double insurance. Luckily, the employee that checked me out was able to accommodate.

Gannice D. on

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Jason K. on

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Robin M. on

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Thank You!!!!

Kevin H. on

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These guys are always super helpful, diligent and get you in and out very quickly. Have been here a few times now and have always had a great experience, amid stressful moves. Dominique was very friendly and was out to greet me as I came back to return. Overall a very positive experience.

Mutaz G. A. on

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The lady was rude and disrespectfull

Rowena E. on

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Keep engaging in conversation/communication with client. We want to be looked at & seen as a person & not just a meal ticket. Dominik was very relatable & attentive.

Lonnie P. on

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Great job!

Lucy S. on

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Courtney J. B. on

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EBONI W. on

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The associate who checked me in was extremely helpful and he provided EXCELLENT customer service. I moved on 9/21/2019 and it was raining heavily - the roof of the truck was leaking and was causing the inside to be wet. Before putting in my TV sets I called the location on Lewis Ave, in Waukegan to ask if I could use the tarp inside the truck without being charged a fee. A woman answered the phone and before I could fully explain my question she RUDELY cut me off and told me to call maintenance. I attempted to explain that I understood that no one at the location would be able to come out and that I just had a quick question since I was in the midst of moving and didn't have time to stop because there was a default with the truck. She cut me off again and told me to call maintenance and then DISCONNECTED THE CALL IN MY FACE. As a customer who already has enough on their plates with purchasing the home and moving AND after paying $94 for a truck that caused some of my items to get wet - I would expect that the customer service be a whole lot better. I did not catch the individuals name but when I returned the truck she was being rude to the her fellow associate. Your customers are already under enough pressure during the move, we do not wish to be treated so badly during this time. I have worked in customer service for over 20 years - and I would not recommend that she be allowed to deal with customers one on one. Thank you.

adolfo D. on

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Would be nice if the agent will help the customer to make sure mirrors are align to customer need and other need to know things other then that everything was quick and easy Thank you

otis M. on

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Great customer service. The guys were so quick and nice. Love the experience

Jose S. on

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Carolyn T. on

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Great will refer others

Patricia M. on

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Offer one-way van rentals. Nothing, the staff was professional, friendly, and knowledgeable. I will be returning in two weeks. Thanks!

Steven S. on

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People were helpful, didn't overpush the insurance, very accomodating. Best of the 3 area U-hauls we've used in the last 2 months.

Paul K. on

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Young gentleman, Mateo, was very helpful and courteous. Asset to the company. I rented a trailer on Friday from U Haul on Lewis in Waukegan, il

George E. on

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Felicia B. on

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Only charge what was promised my receipt states 138$ but I’ve been charged $81,$57,$32 and $32 again also nor 29$ nsf fee?? customer service was fine and truck was fine but give me my money back please

Sheila M. on

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Abelina G. S. on

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Lucrecia A. on

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Steven S. on

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Samuel A. on

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mark M. on

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I wanted to pick up closer to my home

Harry A. on

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nothing

Erik W. on

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Customer did not leave a comment.

Caroline A. on

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They have mice and rats and they don't case

Wanda F. on

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My storage had to be infested with rat or mice.It was poop everywhere. They ate a whole in my Fur jacket, couch, clothes and mattress. Ive never been so disgusted in my life and I'm 47 years old.

Ami L. on

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Your employee that helped us, his name is Dominique, was wonderful. He was so helpful and very nice.

Charles D. on

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Thank you for keeping my stuff safe!

Aaron W. on

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The facility and employees were great. It seems my storage unit was double booked and I had to go to a different location

David P. on

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Friendly and clean

Ernesto G. on

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The fact that I wasn't able to access the unit after closing hours was kind of a let down since I was not told about it affecting the storage doors.

Michael B. on

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There was a leak in the roof in the middle of the unit. Many of my items stored there were covered with mold. The exit gate was open when I arrived to empty my unit

Kaitlyn M. on

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Friendly and very helpful. Super nice and clean facility.

HOWYE H. on

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i did not please with the spaces because there was mice in the storage and they cut up most of my things

LARRY C. on

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When I called U-Haul on Saturday and set everything up I was quoted a price of 210 something for the truck a car hauling trailer and a storage bin when I got there on Sunday they charged me 150 more

TINA K. on

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There are a lot of policies that I do not like at Public storage. Thanks to the manager working with me.

WILLIAM C. on

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Crappy assistance the door was jammed up and y'all did not give me the right price for the storage I'm very unsatisfied with your service

Mark S. on

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Great location. Staff was very helpful and friendly. Highly recommended!

Anthony L. on

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Although I could not get the original order for a Hitch installation due to there being no mechanic on duty, the representative was still very helpful.