I used U-Haul storage facility for close to four years if not a little bit longer. I never had any problems at all if I ever had any questions the staff that was there was very kind and courteous and very professional. If I ever need storage in the near future I would definitely use U-Haul.
larry C | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Waukegan
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Service is very good!
SERGIY KNothing you guys were great
CHERICE SWhen I pick up the truck I was told I would be given a half tank of gas in the truck but as soon as I pulled off from the location the fuel level low symbol kept flashing saying that I only have 37 miles until E!! There was no gas in the truck!! Which made me late for my furniture pick up! I was so angry!
MADELYN MEasy reserving vehicle, check in and out.
EARNEST FThe vehicle smelled from cigarettes and the dashboard had sticky brown stuff everywhere I touched. If it was wiped down, I would rate my overall experience a 9 out of 10. Other than that, It was a positive experience and I would rent from U Haul again.
PAUL FThe two people working the front desk on the day and time I rented were awesome. I think there names were Mokena and Briana.
SHAWN WSet another rental for Saturday 8/24/24
WARREN Tbetter service. only one person in the facility assisting customers. the return ws worse since the guy inside won’t even come near us but was just motioning where to go
MICHAEL SRefer them to another location that has a vehicle available
L Eeverything is good
rhea rEverything was pretty smooth, all went well. I drive past other UHaul locations to use this one. Thanks, Rick.
FREDERICK GStaff were very courteous and informative
Sheree M | First ImpressionsThe staff were helpful.
CLEB SThe people was very humble very good at chatting with people.
PABLO VManager was very helpful.
RICHARD Lfriendly staff
Bruno Agreat people and good customer service
Bruno Agreat customer service
BRUNO Athe best customer service, great people
BRUNO AProfessional, courteous, well inform. Eager to help. Clean and well maintained store
loorie kGreat customer service
michelle jStaff very helpful
Chris VUpdate the mobile check in to be used quicker, it made me wait on the site for an agent to chat for a couple minutes
Vanessa CMoneak was friendly and very efficient!!!
Tammy P | First ImpressionsMy residence and storage unit wasn't local to the rental location and I needed to make multiple trips to and from my residence. Allowance for more miles between pickup and drop off locations when doing a one way is needed. The standard miles included in the rental is such a narrow margin and doesn't allow the renters to appropriately move based on the location and destination of their items.
RICHARD PVery professional
Eric NIt was great, staff was great!
Gina VBetter advertisement by letting the customer be aware the correct charges. Meaning $19.95 is not the actual charge.
Veronica JThe Truck was shaking all the time of driving from the beginning to end. I believe the car was not well maintained. I have used U-Haul before but was better experience than this time. Hope U-Haul will do proper maintenance a truck before handing it over to a customer.
Md RWhen corporate rescheduled my pick up and drop off they screwed up so I had to return the trailer where I picked it up. My intention was to leave it in Chicago. The local employees were amazing and helped me with a resolution.
Elisa BThe young lady Moneak made the transaction smooth. She was patient, friendly and reassuring. She answered all the questions. She provided input and gave valuable suggestions to help with our move. ⭐️⭐️⭐️⭐️⭐️ for Moneak
Shaemia NThis app sucks. Spent 37 minutes outside of the location trying to get it to finish the return process. I want to be refunded for my time
anthony cWhen it's busy, the business should have enough employees to do what is necessary,
L EThe gentleman at the desk was Great! He explained everything about the rental and took his time. The storage area of the 15' truck was filthy! I don't know what was transported last in it but it left oily dirty marks on some of our mattress cover. It hadn't been swept out either.
Todd NThe staff was excellent! They were very helpful and took the time to explain and assist me. Michael was wonderful! I will be going back there simply because the staff, all of them, were professional and friendly! I will recommend this store to my friends!
Megan MAll good!
Eric DNothing we were provided with exceptional service thank you :)
Ermelinda PMs Moneak Allen was professional and exceptional! She assisted me with getting a unit and she told me about the free lock for getting a storage and issued me a credit for the lock I prepaid for. She even drove me to the location where the two units were she was describing because it was too far for me to walk. She was extra helpful in answering my questions. Awesome experience!!
Debra W | First ImpressionsMoneak was wonderful, the truck we reserved wasn’t dropped off yet so she gave us a free upgrade to a larger truck that was available. Top notch service. Dropping off was great too, the gentleman working made it very easy!
Darlene BGreat place for renting a truck.
CHARELS TReal professional Thks..
Charles KMoneak she was very nice very helpful she mad sure I was ok ask me did I wanted something to drink she really went out her way to make sure her customers was very satisfied I give her 100stars
Jesscia F | First ImpressionsThe dolly rolls around when driving and sound is frightening! There needs to be a way to secure it.
Paulette TI went to the location to pick up the truck and the girl who helped me was phenomenal. Her customer service was way above what is usual for customer service these days. I regret that I didn’t get her name! She certainly deserves praise for an excellent job
Marie AEasy peazzy, baby!
Theodore WGreat Customer Service
Ian PEverything good
Gilberto CMake sure vehicle contains all the extra items paid for by customer at pickup, and let them know that they will need to provide their own padlock to secure the load.
John WThis particular location I used never leaves me with a complaint. They're all great and efficient here!
Kimberly S | Overall ExperienceStaff is Very helpful friendly professional and they are a pleasure to do business with
Paul CWhen I arrived, there was an employee playing loud hip hop music in a vehicle in so.e sort of bay to the left of the register. Secondly, the other employee that was supposed to hitch the trailer didn't know how to unscrew the top latch to allow the trailer to fall onto the hitch ball. He called to one employee to ask someone inside to come out and help him who didn't show up until I was about to leave. He did finally figure it out.
Renato SCustomers should not have to come up to desk to get info/assist. Have phone be available or at least a message with response within hour. Central uhaul cannot answer all calls.
Jean HKeep doing what you do.
Gregory KThanks to the manager at this location and her employee for being helpful in every way. Much appreciated!
Eligio RGood customer service during pickup
demosthenese pVery friendly and helpful:).
Elizabeth ZWas I supposed to hook up the trailer myself?
Craig DThe staff was courteous and professional, and the truck was ready when I went to pick it up. They were able to accommodate changes to the return date once I picked up the truck.
Sherwin II chose the wrong size storage, the young lady working was very polite and pleasant I appreciate her understanding and help with getting a bigger storage room.
Mary B | Online Move InMy experience with UHaul was great! Yhe ataff went above and beyond to make sure all my needs were met. I Highly recommend UHAUL on Lewis ave in Waukegan, Il . V/r C Strong ☆☆☆☆☆
capuchie s | Overall ExperienceGreat store manager very understanding
Miracle S | Overall ExperienceStaff was very helpful, intellectual and friendly.. She help me a lot..
yevon y | First ImpressionsI didn't have any issues staff was always helpful
SHIRLEY L | Overall ExperienceMy storage unit must have gotten water in it l say that because my couches had gotten mold on them and a few bags of clothes and my grandbabies stroller and walker was mold so l recommend not to rent out storage 385 l never had any problem with U-Haul and l will continue to do business with you
SELETHA W | Overall ExperienceGreat staff very helpful
Tavisha J | First ImpressionsVery nice unit...just bigger and became more expensive than I needed.
Lisa S | Overall ExperienceNo Comments
Allea C | First ImpressionsThe storage unit was excellent for my needs the staff was always helpful if needed, I would recommend this storage facility to my friends and family.
joy b | Overall ExperienceStaff is very professional
Ernest T | First ImpressionsThe manager was amazing, kind, and very knowledgeable. I am glad that I found the right place with nice people.
Heather N | First ImpressionsVery nice service Offece very clean and very secure storage
solis Q | Overall ExperienceThe gentleman that checked me in was awesome!!!! But my storage unit is not on sunset it is on Lewis Ave!
Virginia O | First ImpressionsExcellent Service!!!
Howell B | First ImpressionsMoneak is great. Great personality, great help when i was frustrated as well.
Franchesca R | Overall ExperienceMy unit was too low in height having back problems because I couldn't stand up in my unit.
Marcellus P | Overall ExperienceMy only problem was that i wasn't refunded any money even though i moved out 3 weeks before my billing date🤷♂️
victor w | Overall ExperienceMoney was great!!!
Jacqueline W | Overall ExperienceThe manger, Moeneak (spelling?), of this Uhaul location provided outstanding services along with assembling a great staff that includes Dominque and Miguel. I appreciated their patience with answering my questions and flexibility with showing me how to use the paascode instead of a card.
DENNIS G | Overall ExperienceThe manager in Waukegan was very helpful. She staff has become more inviting.
ANDRENA D | First ImpressionsThank you
Anthony G | First ImpressionsDefinitivamente lo recomiendo por que los trabajadores son muy serviciales especialmente en este tiempo que la gente no quiere trabajar y si recibir pago. Espero que sigan trabando por mucho tiempo ellos ahí ya que están disponibles a servir por eso les brindo miles de estrellas y bendiciones
Elizabeth R | Overall ExperienceThank you for watching over my belongings 24 hours a day for every day that I left it at uhaul. I couldn't keep them with 24 hours a day. I So it was really helpful to have uhaul there for me.
Rachel A | Overall ExperienceCost to much
byron f | Overall ExperienceMan with orange braids who checked me in was nice and very helpful. Quick and knew what he was doing. Very refreshing.
Miki M | First ImpressionsI still haven't been to the space but I'm sure it's clean.
victor w | First ImpressionsGreat customer service, friendly and all questions answered. Easy to unload, even with a broken foot. I'd recommend the facility to anyone looking store their personal property.....
robert r | First ImpressionsJohn was very helpful and went above his duty to help me
MELVIN J | First ImpressionsGreat service
Sidnice T | Overall ExperienceOne of the best customer service I’ve experienced. If not, the best .
Joshua L | Overall ExperienceThe gentleman that assisted me was very help and polite I would recommend this location to anyone.
Mike L | First ImpressionsThe new staff at 1701 North Lewis Ave Waukegan IL by far are the best thank you stay healthy and safe
RANDY A | Overall ExperienceGreat dependable service that you can rely on.
PAULA J | First ImpressionsI was lucky when I rented a storage and when I left too :both times jhony helped me it was very quick. God bless 🙌you 🙏jhon and thank you very much (uhaul)..
Chamoun T | Overall ExperienceGreat assistance with how to enter
Sarah T | Online Move InThe gentlemen who took care of us when we returned our truck rental was absolutely great. He set us up with our storage unit and went above and beyond to ensure we were satisfied and all our questions were answered! Great customer service! I would definitely recommend!
Chad M | First ImpressionsVery clean. Easy in and out.Helpful staff.
Mildred L | Overall Experienceit is infested with mice, rats ,& squirls!! they will not tell you if your door falls off track, you things will be ruined & you will get sick trying to move out! i sincerely hope the health department comes soon
Shelley G | Overall ExperienceExcellent customer service the unit was very clean , and easy accessibility
joy b | Online Move InThe storage units have rats and mice .. I do NOT recommend anyone to rent a storage there . This is the location in Waukegan IL on Lewis ...The storage unit was around $165 a mont with no AC and you are guaranteed to get rats and mice 🐀 in your furniture and stuff... super disgusting Please save your money and rent somewhere else
Idalia B | Overall ExperienceExcellent customer- very knowledgeable- best Uhaul location.
Carmen S | First ImpressionsStaff was very professional; the manager is helpful and always willing to assist the employees and the customers. They were all practicing safe social distancing and they did a great job.
LaTricia M | First Impressions