Customer Reviews for U-Haul Moving & Storage of Waukegan

2,700 reviews

1735 N Lewis Ave   Waukegan, IL 60085
(N Of Grand)

(847) 623-9360

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(847) 623-9360

1735 N Lewis Ave
Waukegan, IL 60085
(N Of Grand)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

JAIME ANTONIO S. 
Rating:
5.0

Customer did not leave a comment.

Joe F. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

GARY J. 
Rating:
4.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Nothing, everything was great.

Sam T. 
Rating:
5.0

The employee at the location was very friendly, and helpful.

Robert V. 
Rating:
5.0

Customer did not leave a comment.

Darryl B.  |  Online Move In 
Rating:
5.0

The workers here were very helpful in getting me setup with my moving truck. Thanks for helping make this move easier!

David N. 
Rating:
5.0

Thanks for rental me good blesh

ONESIMO B. 
Rating:
5.0

Good service thanks

Lilia A. 
Rating:
5.0

Customer did not leave a comment.

Christal A. 
Rating:
5.0

Customer did not leave a comment.

Hector L. 
Rating:
4.0

Great customer service

Marvelia R. 
Rating:
1.0

Customer did not leave a comment.

juan C. 
Rating:
4.0

Customer did not leave a comment.

Marcus P. 
Rating:
5.0

Customer did not leave a comment.

morgan h.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Johana F. 
Rating:
5.0

Very friendly and professional staff on the pick up and drop off days.

Dax T. 
Rating:
5.0

The staff was amazing! They were very accommodating. I had a small issue with my equipment but they rectify the situation expeditiously

QUINCY H. 
Rating:
4.0

Customer did not leave a comment.

CORLENE R. 
Rating:
4.0

Customer did not leave a comment.

Nerissa O. 
Rating:
5.0

Customer did not leave a comment.

Heather E. 
Rating:
5.0

Customer did not leave a comment.

Beatrice T. 
Rating:
2.0

Customer did not leave a comment.

ANGELA S. 
Rating:
5.0

Nos dieron un servicio rapido y bien

David S. 
Rating:
5.0

Keep doing what you are doing great employees!!!!

Kywana S. 
Rating:
5.0

Customer did not leave a comment.

DAWNNIESHA G. 
Rating:
4.0

Customer did not leave a comment.

Douglas L. 
Rating:
3.0

Customer did not leave a comment.

Haoyang Y. 
Rating:
5.0

Customer did not leave a comment.

Ivan S. 
Rating:
5.0

I have used this facility before and they are great!

Linda S. 
Rating:
5.0

Customer did not leave a comment.

Mercedes R. 
Rating:
5.0

Customer did not leave a comment.

Freddie B. 
Rating:
5.0

The staff went above and beyond the call of duty to see that my moving experience was as easy and cost effective as possible...Thanks. Good customer service is a rarity these days.

latrice H. 
Rating:
5.0

Staff was friendly and professional. Pulled the truck up for me and made sure I was comfortable. Great job!

Robert A. 
Rating:
1.0

Customer did not leave a comment.

izeta A. 
Rating:
5.0

Very polite

BOBBI B. 
Rating:
5.0

Friendly service. Easy to work with.

Keel V. 
Rating:
5.0

Customer did not leave a comment.

KRYSTAL E. 
Rating:
5.0

Customer did not leave a comment.

Darren R. 
Rating:
3.0

Not really a huge deal but the guy receiving my truck was a LITTLE rude when I wasn't comfortable backing up with the trailer. Shame on me.

Peter G. 
Rating:
5.0

Customer did not leave a comment.

Arelis M. 
Rating:
4.0

Customer did not leave a comment.

Theresa L. 
Rating:
5.0

Customer did not leave a comment.

Michelle G. 
Rating:
5.0

Customer did not leave a comment.

Ernesto O. 
Rating:
5.0

Customer did not leave a comment.

EVIE H. 
Rating:
5.0

Customer did not leave a comment.

Elena K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elena K. 
Rating:
4.0

Customer did not leave a comment.

George G. 
Rating:
4.0

The people working here are professional and courteous.

JIM B. 
Rating:
5.0

Customer did not leave a comment.

SHIYAN W. 
Rating:
5.0

Was very helpful & nice

Amelia H. 
Rating:
4.0

Customer did not leave a comment.

Robert R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Norman K. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Ur services all around was great. Keep doing what ur doing. Thank you very much.

Michael G. 
Rating:
5.0

I was very grateful for the Young man who works at this location. He was very understanding. He was very knowledgeable about his job. He made it very easy for me to do what I needed to do. He was able to extend the rental and provide me with the substitution because the vehicle that I wanted was not returned yet. I had a very good experience. And I didn't have to wait in line when I return the equipment. He did the contract on his own time which I was grateful for as well

Shardee P. 
Rating:
5.0

Thank you

Anthony G.  |  First Impressions 
Rating:
5.0

Outstanding service by the lady representative at the site

kevin H. 
Rating:
5.0

Customer did not leave a comment.

Claire J. 
Rating:
5.0

Customer did not leave a comment.

Walter W. 
Rating:
5.0

Customer did not leave a comment.

LATRESE C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WARREN T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ISRAEL L. 
Rating:
5.0

Customer did not leave a comment.

Shane C. 
Rating:
5.0

Great customer service.

NIA G. 
Rating:
1.0

I was shocked that I was charged. The u-haul stopped on me in the middle of a busy high trafficked area. The worker at u-haul was very rude when I called. It took over two hours for help to come look at truck . I was paying people by the hour to help me load/unload. Its a shame that uhaul doesnt keep trucks in good working order and that I had to experience what I did, especially as a female, stranded in the middle of traffic. For the next customer- make sure your trucks work

Syble B. 
Rating:
5.0

Customer did not leave a comment.

Anita A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WalterR D. 
Rating:
5.0

None

Eva W. 
Rating:
3.0

The Uhaul cab doors wouldn't fully shut. The engine sounded horrible.

Brent L. 
Rating:
5.0

Customer did not leave a comment.

Lucas L. 
Rating:
5.0

Customer did not leave a comment.

SCOTT O. 
Rating:
5.0

Great servicr

Glendon S. 
Rating:
5.0

Customer did not leave a comment.

Israel R. 
Rating:
3.0

Customer did not leave a comment.

Octavia W. 
Rating:
5.0

I had a very good experience. The lady who assisted me at check in and out was fabu!!! She made my day. I hope she is very appreciated since she is awesome at her job.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
1.0

Customer did not leave a comment.

Leticia I. 
Rating:
5.0

Customer did not leave a comment.

ERNESTINE B. 
Rating:
3.0

I've used this location before and never had a problem, but this specific rental was bad, the truck was not as well running as the one in the past, it needed a tune up badly and it also needed an oil change, it burned gas soooo bad, I did 173 miles and I spent over $80 is gas. That's bad.

Tanyea C. 
Rating:
5.0

Customer did not leave a comment.

Dwain R. 
Rating:
5.0

Keep up the good work

luis G. 
Rating:
5.0

You have a very good personable African American young man as an employee at this location. I have needed your services twice in the last 6 months and though renting a truck is sometimes confusing this employee makes things simple , fast, and effecient. He also has a great personality so hang on to this worker.

Sandra C. 
Rating:
5.0

Very pleasant experience with staff and process!

JULIE M. 
Rating:
1.0

I never rented a truck but they let someone take a truck in my name

Daniel T. 
Rating:
5.0

No comments

cathy C. 
Rating:
1.0

Customer did not leave a comment.

Gershom R. 
Rating:
5.0

Nothing that I can think of. The sales associate was most helpful and excellent.

Harry R. 
Rating:
5.0

I don't recall the name of the young man who helped me, but the Uhaul can identify that in your system. Nevertheless, the man was very helpful and go me in and out.

Donna I. 
Rating:
5.0

Customer did not leave a comment.

girija J. 
Rating:
4.0

Customer did not leave a comment.

Alex F. 
Rating:
5.0

Customer did not leave a comment.

Sharea B. 
Rating:
4.0

Agent at the counter confirmed if I needed a hand truck but then failed to place it in the truck or provide instructions if it was needed to be picked up.

Daniel K. 
Rating:
4.0

Customer did not leave a comment.

Jose O. 
Rating:
5.0

Customer did not leave a comment.

girija J. 
Rating:
5.0

Customer did not leave a comment.

Latoya M. 
Rating:
5.0

Nothing for now

Czarina S. 
Rating:
4.0

Less staff at the place which causes delay for pickup and drop off

Sunny S. 
Rating:
5.0

Yes very good service 👍🏻 Very polite to the costumer good experience

Carlos R. 
Rating:
5.0

Customer did not leave a comment.

Regina M. 
Rating:
5.0

I think this location does a great job. Will definitely rent from here again if the need arises.

Milton L. 
Rating:
5.0

Customer did not leave a comment.

Ernesto V. 
Rating:
5.0

The same personal very friendly

Luis V. 
Rating:
5.0

Customer did not leave a comment.

Freddie L. 
Rating:
5.0

Customer did not leave a comment.

Madison A. 
Rating:
5.0

nothing

Ronald S. 
Rating:
5.0

Definitivamente lo recomiendo por que los trabajadores son muy serviciales especialmente en este tiempo que la gente no quiere trabajar y si recibir pago. Espero que sigan trabando por mucho tiempo ellos ahí ya que están disponibles a servir por eso les brindo miles de estrellas y bendiciones

Elizabeth R.  |  Overall Experience 
Rating:
5.0

Thank you for watching over my belongings 24 hours a day for every day that I left it at uhaul. I couldn't keep them with 24 hours a day. I So it was really helpful to have uhaul there for me.

Rachel Ann N.  |  Overall Experience 
Rating:
3.0

Cost to much

byron f.  |  Overall Experience 
Rating:
5.0

Man with orange braids who checked me in was nice and very helpful. Quick and knew what he was doing. Very refreshing.

Miki M.  |  First Impressions 
Rating:
3.0

I still haven't been to the space but I'm sure it's clean.

victor w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justice G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Benjamin V.  |  Overall Experience 
Rating:
5.0

Great customer service, friendly and all questions answered. Easy to unload, even with a broken foot. I'd recommend the facility to anyone looking store their personal property.....

robert r.  |  First Impressions 
Rating:
4.0

John was very helpful and went above his duty to help me

MELVIN J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cedric s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cortesiara B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONNETTA M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles W.  |  Overall Experience 
Rating:
5.0

Great service

Sidnice T.  |  Overall Experience 
Rating:
5.0

One of the best customer service I’ve experienced. If not, the best .

Joshua L.  |  Overall Experience 
Rating:
5.0

The gentleman that assisted me was very help and polite I would recommend this location to anyone.

Mike L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

cedric s.  |  First Impressions 
Rating:
5.0

The new staff at 1701 North Lewis Ave Waukegan IL by far are the best thank you stay healthy and safe

RANDY A.  |  Overall Experience 
Rating:
5.0

Great dependable service that you can rely on.

PAULA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

antoinette d.  |  Overall Experience 
Rating:
5.0

I was lucky when I rented a storage and when I left too :both times jhony helped me it was very quick. God bless 🙌you 🙏jhon and thank you very much (uhaul)..

Chamoun T.  |  Overall Experience 
Rating:
5.0

Great assistance with how to enter

Sarah T.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

john s.  |  Overall Experience 
Rating:
4.0

The gentlemen who took care of us when we returned our truck rental was absolutely great. He set us up with our storage unit and went above and beyond to ensure we were satisfied and all our questions were answered! Great customer service! I would definitely recommend!

Chad M.  |  First Impressions 
Rating:
5.0

Very clean. Easy in and out.Helpful staff.

Mildred L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRA F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dorval D.  |  Overall Experience 
Rating:
1.0

it is infested with mice, rats ,& squirls!! they will not tell you if your door falls off track, you things will be ruined & you will get sick trying to move out! i sincerely hope the health department comes soon

Shelley G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel Ann N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Reatha P.  |  Overall Experience 
Rating:
5.0

Excellent customer service the unit was very clean , and easy accessibility

joy b.  |  Online Move In 
Rating:
1.0

The storage units have rats and mice .. I do NOT recommend anyone to rent a storage there . This is the location in Waukegan IL on Lewis ...The storage unit was around $165 a mont with no AC and you are guaranteed to get rats and mice 🐀 in your furniture and stuff... super disgusting Please save your money and rent somewhere else

Idalia B.  |  Overall Experience 
Rating:
5.0

Excellent customer- very knowledgeable- best Uhaul location.

Carmen S.  |  First Impressions 
Rating:
5.0

Staff was very professional; the manager is helpful and always willing to assist the employees and the customers. They were all practicing safe social distancing and they did a great job.

LaTricia M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Danielle Y.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Patsy C.  |  First Impressions 
Rating:
1.0

The manger of the store is very rude has a attitude problem and some of his staff is not helpful I will never go there again for nothing

cora p.  |  Overall Experience 
Rating:
4.0

The company should offer a pro rate when moving out even if it’s only in week or 2 week increments and more for move out purposes than in.

Richard S.  |  Overall Experience 
Rating:
5.0

The employees where very helpful and professional and I got what I needed for my move with there help

Melissa H.  |  First Impressions 
Rating:
1.0

They have mice and rats and they don't case

Caroline A.  |  Overall Experience 
Rating:
1.0

My storage had to be infested with rat or mice.It was poop everywhere. They ate a whole in my Fur jacket, couch, clothes and mattress. Ive never been so disgusted in my life and I'm 47 years old.

Wanda F.  |  Overall Experience 
Rating:
5.0

Your employee that helped us, his name is Dominique, was wonderful. He was so helpful and very nice.

Ami L.  |  First Impressions 
Rating:
5.0

Thank you for keeping my stuff safe!

Charles D.  |  Overall Experience 
Rating:
4.0

The facility and employees were great. It seems my storage unit was double booked and I had to go to a different location

Aaron W.  |  Overall Experience 
Rating:
5.0

Friendly and clean

David P.  |  Overall Experience 
Rating:
3.0

The fact that I wasn't able to access the unit after closing hours was kind of a let down since I was not told about it affecting the storage doors.

Ernesto G.  |  First Impressions 
Rating:
2.0

There was a leak in the roof in the middle of the unit. Many of my items stored there were covered with mold. The exit gate was open when I arrived to empty my unit

Michael B.  |  Overall Experience 
Rating:
5.0

Friendly and very helpful. Super nice and clean facility.

Kaitlyn M.  |  First Impressions 
Rating:
1.0

i did not please with the spaces because there was mice in the storage and they cut up most of my things

HOWYE H.  |  Overall Experience 
Rating:
2.0

When I called U-Haul on Saturday and set everything up I was quoted a price of 210 something for the truck a car hauling trailer and a storage bin when I got there on Sunday they charged me 150 more

LARRY C.  |  Reservation 
Rating:
3.0

There are a lot of policies that I do not like at Public storage. Thanks to the manager working with me.

TINA K.  |  Overall Experience 
Rating:
1.0

Crappy assistance the door was jammed up and y'all did not give me the right price for the storage I'm very unsatisfied with your service

WILLIAM C.  |  Reservation 
Rating:
5.0

Great location. Staff was very helpful and friendly. Highly recommended!

Mark S.  |  Overall Experience 
Rating:
4.0

Although I could not get the original order for a Hitch installation due to there being no mechanic on duty, the representative was still very helpful.

Anthony L.  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top