Customer Reviews for U-Haul Moving & Storage of Waukegan

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Waukegan

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Brent S.
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tires were bald, which was a challenge in snow

RETECE O.
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Customer did not leave a comment.

Tabatha G.
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Headlights did not work. But yet changed me full price for a truck that could have caused an accident.

Mildred L. | Overall Experience |
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Very clean. Easy in and out.Helpful staff.

Sandra M.
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Great job

Christopher C.
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Couldn't ask for any better customer service! Very friendly employees.

Marsha A.
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Customer did not leave a comment.

Jerry B.
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Customer did not leave a comment.

ALEXANDRA F. | Overall Experience |
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Customer did not leave a comment.

Emanuel R.
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N/A

Shamone A.
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Customer did not leave a comment.

Amelia M.
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Manager was great

Christy A.
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Everyone should be treated as if they never rented a vehicle. New rules new equipment /technology for the rules and regulations not everyone is tech savvy Please don't assume because you have been there xxx amount of years and that you know the rules and regulations that everyone should know it.. or understand how quickly your being processed that everyone understands at the same level. Check in was pretty smooth Customer service was a little rough.. Returned the vehicle and had no clue of the return check in process.. Was rushed and not sure why but felt like I was a victim not a customer..

Oscar V.
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Fast pick up and drop off process, thank you to the team that helped our family out!

Axel A.
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Customer did not leave a comment.

Rudolph D.
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Customer did not leave a comment.

Myrtha B.
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Customer did not leave a comment.

Kimberly M.
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Nothing you guys are great.

Edward O.
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Customer did not leave a comment.

VICTOR M.
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Very nice the people there

Marvelle S.
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Customer did not leave a comment.

Bruce N.
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Very professional and helpful will continue to use uhaul!

Shenell L. C.
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Everything was great

MARISOL L.
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Everything was great

Lillian R.
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The guys that took care of me was nice.

Dorval D. | Overall Experience |
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Customer did not leave a comment.

Shaquanda C.
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Still ended up having to pay cash after they took me through so much hell to not rent with cash now my money is frozen for 7 days and that was my last very annoyed

Alice M. H.
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Customer did not leave a comment.

ALICE H.
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Management is very knowledgeable and helpful. Thanks for your service.

JOY B.
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There's nothing to improve

David K.
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Customer did not leave a comment.

Denise H.
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Have more consistent employees. Seems like employee turnover is high.

Shelley G. | Overall Experience |
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it is infested with mice, rats ,& squirls!! they will not tell you if your door falls off track, you things will be ruined & you will get sick trying to move out! i sincerely hope the health department comes soon

Albert A.
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I was overcharged!! I paid $67.00 over the counter when i pick up the truck and the next day its showing i was charged $85.00.

Angelo R.
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Nothing, excellent service, thank you!

Gallardo E.
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They were really nice to me they help me a lot especial the manager he's so fast and polite good u haul place

Kristen B.
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The location is great, the mobile check in either sucks, or plain doesn't work.

Cassandra H.
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Everything went very well, the young man was very helpful and took his time and explained things step by step.

Debra A. B.
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I don't understand, I did the pre-check in. I downloaded my Driver's license and everything, but when I got there I had to do everything anyway? The employees were arguing about why I had to show my license again, the Male was telling the female that I didn't have to show my license because it was right there on the screen in front of her. Now my license is out there in cyberspace for what?? SMDH!!!

Rachel Ann N. | First Impressions |
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Customer did not leave a comment.

Reatha P. | Overall Experience |
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Customer did not leave a comment.

timothy P.
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Customer did not leave a comment.

Lori G.
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Great experience

Paul M.
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I would recommend the Waukegan location but not the grays lake location. When I initially placed my reservation it was for the gurnee location. The night before I am told to go to grays lake. After waiting in line for an hour I get to the counter to be told my RESERVATION was not there. I get told to go to crystal lake they have one. That store was 38 minutes away. As I'm walking out the door I get told to go to Waukegan. Everything went fine at Waukegan but this entire ordeal was a waste of my time it didn't get my RESERVATION until almost 2 hours after the initial pick up time. This was a HORRIBLE experience. The employee who helped me at the grays lake store was not helpful at all and spent most of his time complaining to me and other customers about his boss and other co workers instead of taking charge of the situation when needed from the beginning.

Lashandra W.
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Thank you for Dominique. He was very helpful, knowledgeable, and a amazing representative for Uhaul. Please MAKE SURE he knows that someone appreciates his friendliness, amazing customer service, and respectful kindness he has provided. 🌹

Suquanda D.
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Dominique Ware provides excellent customer service, greeted with a smile, answered all my questions, explained process and I was on my way. Upon return him and someone inspected the car checked miles explained everything and I was on my way.

Jenelle L.
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Customer did not leave a comment.

Albert G.
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Customer did not leave a comment.

JASMINE D.
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Customer service was great, the staff was very nice and welcoming.

Thomas C.
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Everything was fantastic

Shawn W.
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Customer did not leave a comment.

Oscar Z.
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The worst costumer service I ever had. The Lady who work there t she's rude

Manuel S. H.
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Customer did not leave a comment.

Barbara J. B.
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Be on time. Staff locked out till 7:15. Pick up time at 7 a.m. The right mirror is inadequate for vision. Was on 94 and could not see the length of the truck.

Lucia B.
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Matias was really helpful and explained everything well. Thank you

Brian L.
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Used several times over the years. Always leave happy with the service.

Jodi H.
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Customer did not leave a comment.

Benita M.
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Customer did not leave a comment.

Daniela R.
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They always mess up w the trucks

Tavares L.
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Hire people that want to work.

Joshua K.
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Customer did not leave a comment.

Frank M.
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My drop off location was changed to the same location as pick up the day before I planned to move, the truck was damaged in several places. The associate I spoke to in person at the location was very polite.

Lindsay J. S.
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Uhaul needs to better at online reservations and actually reserve equipment if the customer reserved it online. ( just like you reserve a seat at a restaurant.. and when you get there they say it's first come first service ... ) I believe this is a policy issue with uhaul not a people issue .. make your online system smart enough to confirm inventory of a reservation.. I would not use uhaul again .. if fix these things you can be scale your business ..

Alan S.
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Customer did not leave a comment.

Evelyn W.
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Service was Superb from beginning to end.Kudo's

Betty M.
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Customer did not leave a comment.

Darick G.
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I dont know his name. He was there Friday when we picked up the truck. He was amazing. So polite and patient with us. Hr deserves a raise and recognition.

Ramon M.
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The bad thing was a Spanish girl that day I think she was kind as puertorican and she was mad talking on the bad mood ,was at time with the truck back 6:40 also she was real mad because she said was real late

Thomas F.
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Customer service was very professional.

Reginald G.
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Customer did not leave a comment.

Steve J.
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I think the staff here does a great job and are very customer friendly.

L E.
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I thought everything was great, fast and easy.

Teofilo R.
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Staff are very good

Natasha P.
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Customer did not leave a comment.

Jennifer D. R.
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Customer did not leave a comment.

Sherrie W.
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Customer did not leave a comment.

Daniel R.
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Customer did not leave a comment.

Jesus G.
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The man that checked me in was too rushed. He just didnt want to explain anything. I bought 2 bags of sheets to cover my TV with, he never once explained they were rented. I bought 2 to keep and only used 3 sheets. So spent this money for nothing. Everything else worked fine, it was just the bad customer service experience for the kid that checked me in.

Terence O.
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The only problem is with the website: it may be OK on computer, but on a phone it's common to take 3 attempts to complete a transaction

joy b. | Online Move In |
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Excellent customer service the unit was very clean , and easy accessibility

Robert U.
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I was in and out picking up the truck and dropping off the truck, no need for improvement both guys that helped me where super nice and knew there job, great work guys.

Sabrina D. G.
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Keep doing what you do!!!

BERNARDA H.
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We usually rent at Uhaul closest to us in Gurnee on Waveland but couldn't find equipment we wanted so went to Lewis. I have to say from the moment we checked in until we checked out the staff here was amazing! So customer oriented and the manager doing just as much as his staff! Wonderful experience!

Juan C.
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Customer did not leave a comment.

Sharee S.
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Customer did not leave a comment.

Martin S.
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Team was excellent, appreciated all of their support even though I was running late due to house closing. Thanks everyone!!

Rodney B.
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Excellent service

Amanda D.
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Customer did not leave a comment.

Wade R. O.
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Great customer service.

KERMIT L. S.
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Customer did not leave a comment.

Regina D.
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Customer did not leave a comment.

Joy B.
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The customer service was excellent the young man that helped us was outstanding as usual, I have rented from this location in the past and always he's very good @ his job!!! Definitely deserves a raise or bonus, Matias Resto , I believe is his name.

Edward L.
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Keep up the engine maintenance

Robert M.
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Service was great

Tahjlyn C.
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Customer service sucks.

David P.
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I reserved at 15' truck for a one way rental in Morton Grove. A few days before I was offered Waukegan. When I got there, I was told they only had a 10' truck. After calling someone (corporate?), they found the truck. The passenger door lock was broken and hanging out of the door. I noted that on the report. I was forced to return the truck toa different locatin, not the one I had picked during the online order.

Jeremy J.
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Customer did not leave a comment.

Rocio R.
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I did not get any of the dollys I paid for

Angie G.
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Customer did not leave a comment.

Julian K.
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Personal muy amable con el cliente

Larry W.
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The young man That helped me was awesome

LaKesha C.
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Customer did not leave a comment.

Paul K.
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Great place to rent. No problems. I would recommend this location. Organized and great customer service. Employee,Matias, is a great employee and an asset to the company.

Paul K.
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Great place to rent. I would recommend this location. Organized and great customer service. Employee,Matias, is a great employee and an asset to the company.

Montrea M.
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Customer did not leave a comment.

Jose T.
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Awesome customer service 👏 thank you 😊

TIMOTHY L.
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I think more should be done in between rentals, in the service and maintenance department. The truck I was given had a cracked windshield a door that needed to be slammed in order to close properly. The transmission shifting was very troublesome. I had a fast local move, and reported the problems upon return.

Idalia B. | Overall Experience |
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The storage units have rats and mice .. I do NOT recommend anyone to rent a storage there . This is the location in Waukegan IL on Lewis ...The storage unit was around $165 a mont with no AC and you are guaranteed to get rats and mice 🐀 in your furniture and stuff... super disgusting Please save your money and rent somewhere else

Carmen S. | First Impressions |
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Excellent customer- very knowledgeable- best Uhaul location.

LaTricia M. | First Impressions |
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Staff was very professional; the manager is helpful and always willing to assist the employees and the customers. They were all practicing safe social distancing and they did a great job.

Danielle Y. | Overall Experience |
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Customer did not leave a comment.

Patsy C. | First Impressions |
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Customer did not leave a comment.

cora p. | Overall Experience |
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The manger of the store is very rude has a attitude problem and some of his staff is not helpful I will never go there again for nothing

Richard S. | Overall Experience |
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The company should offer a pro rate when moving out even if it’s only in week or 2 week increments and more for move out purposes than in.

Melissa H. | First Impressions |
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The employees where very helpful and professional and I got what I needed for my move with there help

Caroline A. | Overall Experience |
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They have mice and rats and they don't case

Wanda F. | Overall Experience |
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My storage had to be infested with rat or mice.It was poop everywhere. They ate a whole in my Fur jacket, couch, clothes and mattress. Ive never been so disgusted in my life and I'm 47 years old.

Ami L. | First Impressions |
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Your employee that helped us, his name is Dominique, was wonderful. He was so helpful and very nice.

Charles D. | Overall Experience |
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Thank you for keeping my stuff safe!

Aaron W. | Overall Experience |
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The facility and employees were great. It seems my storage unit was double booked and I had to go to a different location

David P. | Overall Experience |
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Friendly and clean

Ernesto G. | First Impressions |
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The fact that I wasn't able to access the unit after closing hours was kind of a let down since I was not told about it affecting the storage doors.

Michael B. | Overall Experience |
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There was a leak in the roof in the middle of the unit. Many of my items stored there were covered with mold. The exit gate was open when I arrived to empty my unit

Kaitlyn M. | First Impressions |
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Friendly and very helpful. Super nice and clean facility.

HOWYE H. | Overall Experience |
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i did not please with the spaces because there was mice in the storage and they cut up most of my things

LARRY C. | Reservation |
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When I called U-Haul on Saturday and set everything up I was quoted a price of 210 something for the truck a car hauling trailer and a storage bin when I got there on Sunday they charged me 150 more

TINA K. | Overall Experience |
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There are a lot of policies that I do not like at Public storage. Thanks to the manager working with me.

WILLIAM C. | Reservation |
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Crappy assistance the door was jammed up and y'all did not give me the right price for the storage I'm very unsatisfied with your service

Mark S. | Overall Experience |
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Great location. Staff was very helpful and friendly. Highly recommended!

Anthony L. | Reservation |
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Although I could not get the original order for a Hitch installation due to there being no mechanic on duty, the representative was still very helpful.

No reviews have been submitted for this location.

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