Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentlemen who took care of us when we returned our truck rental was absolutely great. He set us up with our storage unit and went above and beyond to ensure we were satisfied and all our questions were answered! Great customer service! I would definitely recommend!
Chad M.
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First Impressions
Rating:
3.0
Opened up 25 minutes late with no apologies. Was quick to get our vehicle. First time was perfect and efficient. This time totally different.
Philip C.
Rating:
5.0
Customer did not leave a comment.
RAVEN D.
Rating:
5.0
Moving forward when picking up the UHaul. They should mention theres an email for them, for when they return the UHaul at the drop off location. Before leaving the premises they should open there yahoo email and finish the return contract. It would've been better if I knew about that email. I would've use it before leaving the premises. Thank you
ELENA M.
Rating:
5.0
The young lady that helped me was very professional yet personal. She made me feel welcomed and comfortable!
She was amazing!
Dena O.
Rating:
5.0
Customer did not leave a comment.
LUIS R.
Rating:
5.0
Customer did not leave a comment.
john S.
Rating:
4.0
Customer did not leave a comment.
Denzel W.
Rating:
5.0
Customer did not leave a comment.
patrice M.
Rating:
5.0
Need more employees so they could attend to customer quicker. Other than that it's excellent behavior from the employees. Been to your location about 4 times since late last year. Everything is good it just sometimes long waiting.
JASPER R.
Rating:
5.0
Customer did not leave a comment.
Leslie A.
Rating:
5.0
Customer did not leave a comment.
ALEXANDRIA M.
Rating:
5.0
All was oh. and will recommend to others.
MARY J.
Rating:
5.0
The service was very good.
Darrick E.
Rating:
5.0
Customer did not leave a comment.
Isabel V . O.
Rating:
5.0
N/A
Derrica S.
Rating:
4.0
STOP ENFORCING MASK!!!!!!!!!!!!!!!!!!
Besides that, the trailer I rented had a broken wire and the attendant that was already over work had to waste his time to fix it. I'm not sure of his name however he worked very hard and you are lucky to have him as an employee.
Tyler H.
Rating:
5.0
Customer did not leave a comment.
JOSE N.
Rating:
5.0
When I returned the truck I had put on 15 miles instead of 20 miles that I initially was charged for,I'm still waiting on a $4.95 refund for the over charge of the mileage
Robert T.
Rating:
5.0
Customer did not leave a comment.
Ebelin A.
Rating:
4.0
tires were bald, which was a challenge in snow
Brent S.
Rating:
5.0
Customer did not leave a comment.
RETECE O.
Rating:
2.0
Headlights did not work. But yet changed me full price for a truck that could have caused an accident.
Tabatha G.
Rating:
5.0
Very clean. Easy in and out.Helpful staff.
Mildred L.
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Overall Experience
Rating:
5.0
Great job
Sandra M.
Rating:
5.0
Couldn't ask for any better customer service! Very friendly employees.
Christopher C.
Rating:
5.0
Customer did not leave a comment.
Marsha A.
Rating:
3.0
Customer did not leave a comment.
Jerry B.
Rating:
5.0
Customer did not leave a comment.
ALEXANDRA F.
|
Overall Experience
Rating:
4.0
N/A
Emanuel R.
Rating:
5.0
Customer did not leave a comment.
Shamone A.
Rating:
5.0
Manager was great
Amelia M.
Rating:
4.0
Everyone should be treated as if they never rented a vehicle.
New rules new equipment /technology for the rules and regulations not everyone is tech savvy
Please don't assume because you have been there xxx amount of years and that you know the rules and regulations that everyone should know it.. or understand how quickly your being processed that everyone understands at the same level.
Check in was pretty smooth
Customer service was a little rough..
Returned the vehicle and had no clue of the return check in process..
Was rushed and not sure why but felt like I was a victim not a customer..
Christy A.
Rating:
5.0
Fast pick up and drop off process, thank you to the team that helped our family out!
Oscar V.
Rating:
4.0
Customer did not leave a comment.
Axel A.
Rating:
5.0
Customer did not leave a comment.
Rudolph D.
Rating:
5.0
Customer did not leave a comment.
Myrtha B.
Rating:
5.0
Nothing you guys are great.
Kimberly M.
Rating:
5.0
Customer did not leave a comment.
Edward O.
Rating:
5.0
Very nice the people there
VICTOR M.
Rating:
5.0
Customer did not leave a comment.
Marvelle S.
Rating:
5.0
Very professional and helpful will continue to use uhaul!
Bruce N.
Rating:
5.0
Everything was great
Shenell L. C.
Rating:
5.0
Everything was great
MARISOL L.
Rating:
4.0
The guys that took care of me was nice.
Lillian R.
Rating:
4.0
Customer did not leave a comment.
Dorval D.
|
Overall Experience
Rating:
3.0
Still ended up having to pay cash after they took me through so much hell to not rent with cash now my money is frozen for 7 days and that was my last very annoyed
Shaquanda C.
Rating:
5.0
Customer did not leave a comment.
Alice M. H.
Rating:
5.0
Management is very knowledgeable and helpful.
Thanks for your service.
ALICE H.
Rating:
5.0
There's nothing to improve
JOY B.
Rating:
5.0
Customer did not leave a comment.
David K.
Rating:
5.0
Have more consistent employees. Seems like employee turnover is high.
Denise H.
Rating:
1.0
it is infested with mice, rats ,& squirls!! they will not tell you if your door falls off track, you things will be ruined & you will get sick trying to move out!
i sincerely hope the health department comes soon
Shelley G.
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Overall Experience
Rating:
2.0
I was overcharged!! I paid $67.00 over the counter when i pick up the truck and the next day its showing i was charged $85.00.
Albert A.
Rating:
5.0
Nothing, excellent service, thank you!
Angelo R.
Rating:
5.0
They were really nice to me they help me a lot especial the manager he's so fast and polite good u haul place
Gallardo E.
Rating:
5.0
The location is great, the mobile check in either sucks, or plain doesn't work.
Kristen B.
Rating:
3.0
Everything went very well, the young man was very helpful and took his time and explained things step by step.
Cassandra H.
Rating:
2.0
I don't understand, I did the pre-check in. I downloaded my Driver's license and everything, but when I got there I had to do everything anyway? The employees were arguing about why I had to show my license again, the Male was telling the female that I didn't have to show my license because it was right there on the screen in front of her. Now my license is out there in cyberspace for what?? SMDH!!!
Debra A. B.
Rating:
5.0
Customer did not leave a comment.
Rachel Ann N.
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First Impressions
Rating:
5.0
Customer did not leave a comment.
Reatha P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
timothy P.
Rating:
5.0
Great experience
Lori G.
Rating:
3.0
I would recommend the Waukegan location but not the grays lake location. When I initially placed my reservation it was for the gurnee location. The night before I am told to go to grays lake. After waiting in line for an hour I get to the counter to be told my RESERVATION was not there. I get told to go to crystal lake they have one. That store was 38 minutes away. As I'm walking out the door I get told to go to Waukegan. Everything went fine at Waukegan but this entire ordeal was a waste of my time it didn't get my RESERVATION until almost 2 hours after the initial pick up time. This was a HORRIBLE experience. The employee who helped me at the grays lake store was not helpful at all and spent most of his time complaining to me and other customers about his boss and other co workers instead of taking charge of the situation when needed from the beginning.
Paul M.
Rating:
5.0
Thank you for Dominique. He was very helpful, knowledgeable, and a amazing representative for Uhaul. Please MAKE SURE he knows that someone appreciates his friendliness, amazing customer service, and respectful kindness he has provided. 🌹
Lashandra W.
Rating:
5.0
Dominique Ware provides excellent customer service, greeted with a smile, answered all my questions, explained process and I was on my way. Upon return him and someone inspected the car checked miles explained everything and I was on my way.
Suquanda D.
Rating:
5.0
Customer did not leave a comment.
Jenelle L.
Rating:
5.0
Customer did not leave a comment.
Albert G.
Rating:
4.0
Customer service was great, the staff was very nice and welcoming.
JASMINE D.
Rating:
5.0
Everything was fantastic
Thomas C.
Rating:
4.0
Customer did not leave a comment.
Shawn W.
Rating:
3.0
The worst costumer service I ever had.
The Lady who work there t she's rude
Oscar Z.
Rating:
5.0
Customer did not leave a comment.
Manuel S. H.
Rating:
3.0
Be on time. Staff locked out till 7:15. Pick up time at 7 a.m. The right mirror is inadequate for vision. Was on 94 and could not see the length of the truck.
Barbara J. B.
Rating:
4.0
Matias was really helpful and explained everything well. Thank you
Lucia B.
Rating:
5.0
Used several times over the years. Always leave happy with the service.
Brian L.
Rating:
5.0
Customer did not leave a comment.
Jodi H.
Rating:
3.0
Customer did not leave a comment.
Benita M.
Rating:
1.0
They always mess up w the trucks
Daniela R.
Rating:
2.0
Hire people that want to work.
Tavares L.
Rating:
5.0
Customer did not leave a comment.
Joshua K.
Rating:
2.0
My drop off location was changed to the same location as pick up the day before I planned to move, the truck was damaged in several places. The associate I spoke to in person at the location was very polite.
Frank M.
Rating:
2.0
Uhaul needs to better at online reservations and actually reserve equipment if the customer reserved it online. ( just like you reserve a seat at a restaurant.. and when you get there they say it's first come first service ... ) I believe this is a policy issue with uhaul not a people issue .. make your online system smart enough to confirm inventory of a reservation.. I would not use uhaul again .. if fix these things you can be scale your business ..
Lindsay J. S.
Rating:
5.0
Customer did not leave a comment.
Alan S.
Rating:
5.0
Service was Superb from beginning to end.Kudo's
Evelyn W.
Rating:
5.0
Customer did not leave a comment.
Betty M.
Rating:
5.0
I dont know his name. He was there Friday when we picked up the truck. He was amazing. So polite and patient with us. Hr deserves a raise and recognition.
Darick G.
Rating:
3.0
The bad thing was a Spanish girl that day I think she was kind as puertorican and she was mad talking on the bad mood ,was at time with the truck back 6:40 also she was real mad because she said was real late
Ramon M.
Rating:
4.0
Customer service was very professional.
Thomas F.
Rating:
5.0
Customer did not leave a comment.
Reginald G.
Rating:
5.0
I think the staff here does a great job and are very customer friendly.
Steve J.
Rating:
5.0
I thought everything was great, fast and easy.
L E.
Rating:
5.0
Staff are very good
Teofilo R.
Rating:
5.0
Customer did not leave a comment.
Natasha P.
Rating:
5.0
Customer did not leave a comment.
Jennifer D. R.
Rating:
5.0
Customer did not leave a comment.
Sherrie W.
Rating:
5.0
Customer did not leave a comment.
Daniel R.
Rating:
2.0
The man that checked me in was too rushed. He just didnt want to explain anything. I bought 2 bags of sheets to cover my TV with, he never once explained they were rented. I bought 2 to keep and only used 3 sheets. So spent this money for nothing. Everything else worked fine, it was just the bad customer service experience for the kid that checked me in.
Jesus G.
Rating:
5.0
The only problem is with the website: it may be OK on computer, but on a phone it's common to take 3 attempts to complete a transaction
Terence O.
Rating:
5.0
Excellent customer service the unit was very clean , and easy accessibility
joy b.
|
Online Move In
Rating:
5.0
I was in and out picking up the truck and dropping off the truck, no need for improvement both guys that helped me where super nice and knew there job, great work guys.
Robert U.
Rating:
5.0
Keep doing what you do!!!
Sabrina D. G.
Rating:
5.0
We usually rent at Uhaul closest to us in Gurnee on Waveland but couldn't find equipment we wanted so went to Lewis. I have to say from the moment we checked in until we checked out the staff here was amazing! So customer oriented and the manager doing just as much as his staff! Wonderful experience!
BERNARDA H.
Rating:
5.0
Customer did not leave a comment.
Juan C.
Rating:
5.0
Customer did not leave a comment.
Sharee S.
Rating:
5.0
Team was excellent, appreciated all of their support even though I was running late due to house closing. Thanks everyone!!
Martin S.
Rating:
5.0
Excellent service
Rodney B.
Rating:
1.0
The storage units have rats and mice .. I do NOT recommend anyone to rent a storage there . This is the location in Waukegan IL on Lewis ...The storage unit was around $165 a mont with no AC and you are guaranteed to get rats and mice 🐀 in your furniture and stuff... super disgusting
Please save your money and rent somewhere else
Idalia B.
|
Overall Experience
Rating:
5.0
Excellent customer- very knowledgeable- best Uhaul location.
Carmen S.
|
First Impressions
Rating:
5.0
Staff was very professional; the manager is helpful and always willing to assist the employees and the customers. They were all practicing safe social distancing and they did a great job.
LaTricia M.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Danielle Y.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Patsy C.
|
First Impressions
Rating:
1.0
The manger of the store is very rude has a attitude problem and some of his staff is not helpful I will never go there again for nothing
cora p.
|
Overall Experience
Rating:
4.0
The company should offer a pro rate when moving out even if it’s only in week or 2 week increments and more for move out purposes than in.
Richard S.
|
Overall Experience
Rating:
5.0
The employees where very helpful and professional and I got what I needed for my move with there help
Melissa H.
|
First Impressions
Rating:
1.0
They have mice and rats and they don't case
Caroline A.
|
Overall Experience
Rating:
1.0
My storage had to be infested with rat or mice.It was poop everywhere. They ate a whole in my Fur jacket, couch, clothes and mattress. Ive never been so disgusted in my life and I'm 47 years old.
Wanda F.
|
Overall Experience
Rating:
5.0
Your employee that helped us, his name is Dominique, was wonderful. He was so helpful and very nice.
Ami L.
|
First Impressions
Rating:
5.0
Thank you for keeping my stuff safe!
Charles D.
|
Overall Experience
Rating:
4.0
The facility and employees were great. It seems my storage unit was double booked and I had to go to a different location
Aaron W.
|
Overall Experience
Rating:
5.0
Friendly and clean
David P.
|
Overall Experience
Rating:
3.0
The fact that I wasn't able to access the unit after closing hours was kind of a let down since I was not told about it affecting the storage doors.
Ernesto G.
|
First Impressions
Rating:
2.0
There was a leak in the roof in the middle of the unit. Many of my items stored there were covered with mold.
The exit gate was open when I arrived to empty my unit
Michael B.
|
Overall Experience
Rating:
5.0
Friendly and very helpful. Super nice and clean facility.
Kaitlyn M.
|
First Impressions
Rating:
1.0
i did not please with the spaces because there was mice in the storage and they cut up most of my things
HOWYE H.
|
Overall Experience
Rating:
2.0
When I called U-Haul on Saturday and set everything up I was quoted a price of 210 something for the truck a car hauling trailer and a storage bin when I got there on Sunday they charged me 150 more
LARRY C.
|
Reservation
Rating:
3.0
There are a lot of policies that I do not like at Public storage. Thanks to the manager working with me.
TINA K.
|
Overall Experience
Rating:
1.0
Crappy assistance the door was jammed up and y'all did not give me the right price for the storage I'm very unsatisfied with your service
WILLIAM C.
|
Reservation
Rating:
5.0
Great location. Staff was very helpful and friendly. Highly recommended!
Mark S.
|
Overall Experience
Rating:
4.0
Although I could not get the original order for a Hitch installation due to there being no mechanic on duty, the representative was still very helpful.