Customer did not leave a comment.Scott B.
Customer Reviews for U-Haul Moving & Storage of West Allis
West Allis, WI 53214
(S Of I-94)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 7/4/2022: 7:00 am - 5:00 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Vehicle storage
- habla español
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Robert P.
Customer did not leave a comment.Anthony A.
Customer did not leave a comment.Thomas B.
There were not enough people working the front desk. Even though I checked in online there were five people in line. I was given keys to a truck that was not on the lot and then given keys to a truck which just came back that was dirty.carolyn H.
Customer did not leave a comment.Joseph R.
Customer did not leave a comment.Jolene L.
Customer did not leave a comment.Diane G.
Customer did not leave a comment.Gregory D.
Customer did not leave a comment.James D.
Customer did not leave a comment.Peggy B.
I had a one-way move and receceived bad/inaccurate information regarding where to drop the truck.Peter D.
I had to come to this location from Brookfield so 20 miles were just going back and forth to and from the location. I originally had New Berlin selected because Waukesha didn't have the pick up truck ( which is closer to my location). I think you should reimburse for mileage due to changing pickup locations for customers.Eenas O.
Very helpful and friendly employees. Both pick up and drop off went very smoothly because them. I would definitely prefer to use this location even though it's not the closest to me.BRIAN L.
Customer did not leave a comment.Angel M.
Customer did not leave a comment.BRENDAN B.
Customer did not leave a comment.Mike W.
Customer did not leave a comment.Jennifer W.
Customer did not leave a comment.Kevin K.
The person who worked with me on the front end was top notch, very pleasant. The guy who took care of the truck return made things real easy. I am a repeat customer for this location.Don H.
Excellent self-service drop off experience onlineScott M.
Customer did not leave a comment.Timothy S.
Truck box was not cleaned, I had to sweep it out. Unable to adjust side mirrors, attendant didn't have proper tool to adjust and tried using a Phillips screwdriver instead of an Allen wrench. I waited for 20 minutes for the one person to finish with the customer in front of me, was never acknowledged and other employees coming in and out from the back never filled the other 2 stations.Jim N.
The guys that were there for drop off and pick up were great and very helpful.Jake D.
The speedometer went blank while driving less than 1/2 mile from uhaul. It came back on while driving back to return the vehicle. Must have a electric short. Maintenance is very important!!Karen C.
Customer did not leave a comment.Carlos A.
Customer did not leave a comment.MARK V.
Customer did not leave a comment.SHARON B.
Customer did not leave a comment.Jordan M.
Customer did not leave a comment.Javier M.
The experience was easy. Thank you. TammyTammy D.
The online check in didn't save much time. When I went in to get the key, I had to stand the withering glares of a line of people who didn't get why I got to go to the front and get a key. Upon return, an employee did the return for me bc it was quicker.David C.
Just needed one extra person at the counter and maybe one person in the yard coordinating pulling vehicles up front. Little bit of a long line during the weekend for the lone desk clerk to plow throughâ€¦Daniel S.
Aiden was great. 10/10 recommendIndia W.
Customer did not leave a comment.Haley L.
Wait time is always excruciating, even with a reservation. Need to speed up the process.Brian L.
Customer did not leave a comment.Dan W.
Thank you for your flexibility and help.Susan G.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.RAMON F.
Customer did not leave a comment.Clint S.
Nothing I can think of,Dennis B.
Reimburse my mileage as I was scheduled to pick up on capital drive which is 1 mile from daughters apartment. However, because someone didn't return, I had to drive to West Allis and back to UW Milwaukee, racking up way more miles than I needed to..and this wasn't my problem or fault.Valerie E.
Nothing, your employees and place was perfect.tami P.
Checkin and pickup were very easy- drop off was smooth as well. Employees were friendly and polite. I would recommend this location.Greg M.
The mobile app was a disaster. We went to the relatively remote location and despite standing by the truck and logging into UHaul and turning on our position locator, it couldn't locate us. We wound up changing the location to the West Allis location and it worked fine. The liquor store location did not work.Jeffrey J.
Customer did not leave a comment.Chris S.
Customer did not leave a comment.Steven S.
Customer did not leave a comment.Dennis L.
Customer did not leave a comment.Abby B.
Customer service was uneven. A couple of knowledgeable and helpful staff, but not enough staff to quickly take care of customers. Our drop off was a 45-minute wait before anyone could help us.Brian Y.
I was charged 59.90$ fee, was credited 46.66$ for that fee and was told that fee would drop off in a day or 2. No one could tell me the fee or why it was on my â€œfinal billâ€. Why would it drop off after I was charged? And why was I only refunded 46.66$ when I was charged 59.90? Seems like stealing money to me. The person I talked to on the phone didn't know what was going on and I wonder how many others have had money stolen from them because uhaul is careless ( or worse) when it comes to billing.Jesse S.
I was impressed with the young man running the location. He had a great attitude having to work the holiday weekend. Thank him.Jon B.
Great Service. Great Staff.Steven P.
Customer did not leave a comment.Kerri Z.
There was only one person behind the counter. I pre-registered and still had to wait over an hour to get my trailer.PATRICK S.
Customer did not leave a comment.tom G.
Customer did not leave a comment.Brendon B.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.Lisa C.
Customer did not leave a comment.Colleen T.
Customer did not leave a comment.Andrew M.
Customer did not leave a comment.Glenn P.
I liked using the online return application.Donna P.
Customer did not leave a comment.Robert K.
Customer did not leave a comment.Amanda B.
If you are going to offer moble checking to bypass going into the store, please make sure it works. This is the second time I have rented from you, wanted mobile check-in, and it didn't work again!!Christopher E.
Customer did not leave a comment.Debora B.
Nothing, keep it the way it isâ€¦Ernie D.
Customer did not leave a comment.Thomas F.
Cannot say enough how smooth this transaction was, even when we changed rental type upon pickup.Jared P.
Customer did not leave a comment.john R.
Customer did not leave a comment.dylan R.
Customer did not leave a comment.Brian E.
Customer did not leave a comment.Aida C.
Customer did not leave a comment.Dave J.
Customer did not leave a comment.Jason B.
Customer did not leave a comment.Sara G.
1. On-line order not processed. 2. Long delay due to understaffed - 1 counter person taking phone calls AND walk-ins/on-line; & 1 technician overworked on a very hot day. 3. Had to hook TWO tow-dollies - first one passenger-side lights inoperative; second one lights okay but found passenger-side ramp pin jammed tight and did not discover this until attempting to load vehicle. I was able to extend ramp but not without considerable effort. Driver-side ramp pin fine. 4. Return was a repeat of pick-up with one person attending to customers while manning phone plus one technician. 5. Additional woman in U-Haul uniform (not a manager - I asked) walking around behind counter area in full view of customers but helping no one. She could have assisted on 2d register or answered phone, otherwise she should have stayed completely out of sight. IMPROVEMENTS: HIRE PEOPLE TO HELP!William B.
After a previous spot that we were told we could drop off there and couldn't we went to the West Allis place after hours. We could not get the app to work to return it. So finally on Monday afternoon when I hadn't heard from anyone I called. The person answering the phone stated yes there was a trailer there and if I gave him 10 minutes he would email me a receipt. Which he did, I never went inside or talked to anyone but on the phone.Richard and Beth H.
Horrible experience. Never again. Had to go to multiple locations to pick up the truck, just for starters, which took nearly three hours. Tried calling the next day to ask about getting some money refunded and customer service was horrible!!Cynthia C.
It rained the day we moved. The windshield wiper on the drivers side was worn out and scraping the glass when I turned them on. So we got out of the truck to investigate if it has come loose, at which point someone in U-Hauls garage noticed us and waved us in to have it replaced. We then drove home to load up the truck. We had 75% of the truck filled, when we noticed the truck was taking in rain from the ceiling in the back and dripping water on the cardboard boxes and pooling on the floor. There is a sticker in the truck that says "Our trucks are water resistant, not water proof. Make sure you put your valuable documents in a plastic container." We fashioned a quick homemade remedy with packing tape, a piece of plastic, a towel, and a plastic stool to protect not just our valuable documents, but all of our valuable belongs. I called U-Haul right away and explained the situation. They said we could bring the truck back in for another one. As far as damages were concerned, we could file a claim at their website. Since we had rearranged our schedules and needed to make the most of this day, we continued on. The next day I looked over the website to see if this information was on U-Hauls Website, about the trucks not being waterproof. I didn't see anything, not even in the "11 Tips for Driving a U-Haul Truck" which was e-mailed along with my reservation confirmation. We specifically mentioned the trucks condition to the person who checked us in including showing him the area of the truck that leaked. It was fortunate for us our move was local and only a few blocks away. My comments are posted to help U-Haul improve their service, as well as inform other customers of things they might want to consider when renting. 11 Tips for driving the truck which was e-mailed to me along with confirmation of my rental.Lori M.
Quick in and out. Great service all-around, thank you! The online registration and pick-up process needs work though.Thomas C.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Tim M.
Customer did not leave a comment.JAMES L.
Employee who checked me in took the keys, checked fuel gauge and mileage, and drove off truck to back lot. I stood there for 5 extra minutes waiting for him to come back to finalize transaction. When he finally walked in the back door, I asked him what was going on and he said I was all set. Poor training...after truck check-over, employee should review return with customer and offer a receipt. Had I not asked for a review and a receipt, I would not have known I went over allocated miles.David L.
The manager Elsie was very friendly and professional. The staff was also very friendly. I was in and out in no time.Timothy E.
I had a few issues with my hitch and 2 staff members went above and beyond to help me out. I was very impressed. I do not know their names but they we're working at the west allis location on Saturday night. They were incredibly helpful.Steven S.
Friendly customer service counter representative, thorough information.Joseph H.
The entire time we used the trailer it trailer sounded like it was going to jump off the ball. It was extremely nerve racking. When I brought it back and told this to the person who was unhooking if he told me the coupler was bent which could be why. Well if he noticed this in less than a minute why didn't the two people who put it on notice it?? Very unhappy with this rental.Harry S.
Well when I got there the truck was in a back lot and as I wandered looking for the truck , and couldn't find it , saw an employee and asked him he said â€œyeah it's back there â€œ didn't show me just very in helpful. I spent $3600 I would think a little more help bring it up parking it in front , not wandering to find the truck.Larrry D.
Trailer bed has some broken glass, which maybe dangerous. Better check or routine vaccum with shop vac.HUY T.
I came in two days before my rental to make sure everything was in good working order. The employee didn't want to see any part of my truck and waved me off saying I'll be fine. The day of my rental the employee ran through all the lights and the left turn signal didn't work. It was determined to me my vehicles equipment probably. This was why I came in early and it significantly impacted my moving day.Ryan K.
Customer did not leave a comment.Frank G.
Customer did not leave a comment.Craig P.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.Thomas B.
Everything is always positive. Attitude is great. People know their product. No complaints.TIMOTHY B.
Spent over 45 mins trying to get one and Ended up canceling the unit, way to many problems, staff that doesn’t know what they are doing. Worst experience I’ve ever had with uhaulThomas F. | First Impressions
Outstanding customer service by the Manager and staff. I cant remember the Managers name but she was amazing!!TRIPP M. | Overall Experience
Easy access and friendly staff. Thank youJim J. | Online Move In
Good costumer servísYazmarie M. | First Impressions
Customer did not leave a comment.samuel w. | Overall Experience
Customer did not leave a comment.DAREN S. | Overall Experience
I had a direct move from Kentucky and was supposed to get a free month of storage. My reservation I had at another uhaul location was not available because they over booked. After driving 8 hours and being rebooked across town I was told they weren't going to honor it. After multiple phone calls with uhaul and the facility from which I was hung up on and talked to rudely I still haven't gotten a refundSTEVEN C. | Overall Experience
Kept charging late fees when I had my debit card on file. I had to go there several times to get it corrected and never was. So I moved my items out.VICTORIA H. | Overall Experience
Customer did not leave a comment.Bashir E. | First Impressions
Reservation was easy to do online and was a clean unit and they supplied the lock too didn't need to buy one. Friendly staff and service. The security is good too.cathy c. | First Impressions
Customer did not leave a comment.Willie W. | Overall Experience
Customer did not leave a comment.Thomas W. | Overall Experience
I'm a contractor and 24 hour access is great for meROBERT D. | First Impressions
I know you're into business to keep storage and keep people paying but you might want to rethink that and have numbers available of groups or businesses that could help you clean out your storage area.MICHEAL C. | Overall Experience
Customer did not leave a comment.George M. | First Impressions
Customer did not leave a comment.Christina K. | First Impressions
Customer did not leave a comment.James D. | Online Move In
Thanks again!!Roy S. | Overall Experience
Great service! I'd definitely use them again.BRENNAN S. | First Impressions
Customer did not leave a comment.KAREN A. | Overall Experience
Uhaul has been vary helpfull and tolerant of me moving stuff in and out over the past 8 yearsSTEVEN C. | Overall Experience
Customer did not leave a comment.Robert L. | First Impressions
Lisa was great to work with, any questions I had she answered. She made the process very easy and smooth. If I ever need a truck or storage again I will surely come backCHRISTOPHER S. | Overall Experience
Long wait to speak to someone over phone.Rita A. | Overall Experience
Reserved a 1-way trailer to convey storage contents to St.Paul. After I paid, & with no call, U-Haul CANCELLED my reservation; & informed me that the trailer I reserved the week before was their LAST for 1-way use. U-Haul staff then informed me that I had NO RECOURSE. Only offera “local trailer”- I’d have to drive back fr St.Paul- I acquiesced-desperate. Storage was fine-but the rest is unacceptable.PETER P. | Overall Experience
Customer did not leave a comment.WILLIAM R. | Overall Experience
Customer did not leave a comment.CHRISTOPHER S. | First Impressions
After completing our move with the U-Haul truck we were advised that we could store the items at U-Haul for one month at no charge. This was extremely convenient as we were not able to move into the new home until mid July.WILLIAM R. | First Impressions
I’m really annoyed that U-Haul’s policy is even if you have a reservation, storage units are first come, first serve. I had a reservation for a unit that I placed a few weeks ago and when I arrived I was told that it was given away. I then had to pay quite a bit more for a larger unit because it was the only unit available. The customer service was good and the unit was good, low stars are due to cooperate’s new policy.Athena C. | First Impressions
Not a well run Uhaul. Several issues with setting up the storage unit and then after we moved out we got a letter stating our rent was overdue. Then I could not reach anyone to straighten it out online or over the phone. Had to go back in and wait 20 minutes to speak to a manager. Finally got it straightened out. Stressful.Robert B. | Overall Experience
Customer did not leave a comment.gregory w. | Overall Experience
Customer did not leave a comment.ADAM W. | Overall Experience
Customer did not leave a comment.Sonya R. | Overall Experience
The 24hr access to the storage units is very convenient and helpful to have with uhaul. Should have that going all the time.JASON M. | First Impressions
Customer did not leave a comment.Jeynsson B. | Overall Experience
Customer did not leave a comment.BETZAIDA T. | Overall Experience
Truly never had such a horrible experience. Truck was to be picked up at 11 am. Got there. No truck they say. I ask why. no answer. Asked about other trucks parked. Said waiting on other customers. so we tried to get another truck but they wouldn't comply. I had a reservation for my truck at 11 am. Well finally 1pm Finally got a truck. Played phone tag with the u-haul place. at one point they cancelled my reservation. While I'm still waiting for a truck. I have never been so frustrated in all my life. I have people helping me move and all they had to do was wait? The man at west allis u-haul was nasty. I will never recommend u-haul again.LORI R. | First Impressions
My storage unit got messed up twice! They said system errors. Then, I had a very poor experience with renting a uhaul. I didn't receive any indication that I needed to be there within 15mins of my pick up time. I was stuck with a uhaul that was 6' shorter and caused me to make 2 trips to move! Which equated for more mileage! They never reimbursed me for that extra mileage! That same day, I went in to pick up the uhaul, I was upset about the cancelation. I know I wasn't disrespectful to the lady, however, her husband, the GM Jose, embarrassed me in front of a line of people by yelling at me and threatening me!! I would hope this company would know having a husband and wife work together at a location can cause this exact issue to happen when things don't go exactly right. This location has made several mistakes and never once took ownership of there mishandling of my storage unit and rental issue. They just blamed the system. When you are a GM of a location, you need to conduct yourself that way! Jose definitely failed at that and caused a scene for no reason! He is a poor example of a leader. No leader should have an outburst like he did!! Very unprofessional!!Jason T. | Overall Experience
DeAndre and Tyler we're extremely helpfulISAIAH M. | Overall Experience
The staff were vary helpful in meeting my storage needs.STEVEN C. | First Impressions
Customer did not leave a comment.Rose T. | Overall Experience
Move in was a breeze and everything was handled very quickly and efficiently.Jacqueline V. | First Impressions
The employees at the location of the storage facility were helpful but I had to take a day off of work to drive there in person because no one ever picked up the phone at the location. Every time I called I was rerouted to an offsite customer service rep that would state they couldn't help me because they didn't have access to the accounts at a different location. Tried chatting online and was also told that only a rep at the exact location could help. Leaving messages didn't help either. I would get a voicemail with the general number to call back and no one would pick up again. Tried calling corporate and would sit on hold for 30-40 minutes at a time and then have the same experience. While the face to face employees were helpful, the experience I had moving was horrible with this company. I had to go between 3 locations to get a truck and storage facility and then the size that I ordered wasn't available even though I had paid for it online with a credit card already. Miscommunication from the company only created more issues with trying to relocate out of the area. I have driven over 200 miles extra to deal with issues from moving and using the storage facility. Horrible experience.Rachel D. | Overall Experience
gave me wrong unit to start with made me move every thing out of unit and made me move it all back in diferene unit on 100 degree day charged me for 30 boxes when i had 10 wont refune money i will never go back thereBRIAN F S. | Overall Experience
Customer did not leave a comment.KAREN A. | First Impressions
Customer did not leave a comment.Manoj U. | Overall Experience
Good people at this location, would recommendRICHARD B. | Overall Experience
My experience was fine with the staff working at the time but I was highly frustrated with the fact thtmat the 10 by 15 I had reserved had been rented to someone else. I needed this size and was not permitted to go bigger in size even though this was not my fault. Smaller didnt really work for what i needed.rebecca l. | First Impressions
Pick up was a nightmare. Only one desk clerk and line was out the door. Should be a way to facilitate picking up if you have a reservation. I get the covid angle but standing in line for over an hour is BS. Why register a pickup time if it's not honored?Thomas W. | First Impressions
I rented a unit online that would be large enough for the contents of a one-bedroom apartment. When I got to the facility, I was told I'd need take a cart back-and-forth to fill the unit, which I'd never had happen before. I ended up having to rent a different kind of unit I could drive up to. I reiterated that I had furniture and boxes from a one-bedroom apartment. When I got to the unit, it was only big enough for a few boxes. I had to go back to the office to get a unit that was the size I requested.Abigail P. | First Impressions
Customer did not leave a comment.phillip D. | Overall Experience
Customer did not leave a comment.Kongpheng V. | Overall Experience
The staff was helpful! They let me view two different sized units to help better my decision. Thanks!Andrew K. | First Impressions
Customer did not leave a comment.diona h. | Overall Experience
No commentTerry R. | Overall Experience
Customer did not leave a comment.Stephanie H. | Overall Experience
I feel that the prices are very high. The facility hours could be an extra hour. There is never enough staff always have to wait. I ran late four important reason and when I got to the facility I wanted to make sure that I could check out before the staff left. I think they should have oh way that they can access the key and let you be able to still use it since technically it is my last day until at least 10 or 11 because technically it still is my day instead I was locked out from being able to leave and the gentleman inside the desk was not helpful to my friend who went to tell him to let us out. Luckily there was a another employee that was outside other facility that was able to access and help us leave but we still had a couple big things to pick up and we had to leave it outside of the gate because of not being able to still have access. I don't think staff should have to be there to make sure that the unit is clean if I'm paying . They should be able to clean it out the next day that should be their job. We also rented a truck at one point and it is really misleading when they say $19 and some cents for a truck but by the time you include the miles and the hassle of bringing back the truck it was not a quick drop off there is a procedure and very time-consuming I feel that it is very expensive. I guess in a time of need and no one else has a truck a person has to be convinced that this was going to be an expensive rental and realize that they have to close their eyes about the expense of the truck. This is my opinion.giuseppina c. | Overall Experience
Customer did not leave a comment.sara m. | First Impressions
Your price got to high. For a small sheid.Vicki F. | Overall Experience
Customer did not leave a comment.Glenda O. | Overall Experience
I will never come back to this UhaulDonnell T. | Overall Experience
Customer did not leave a comment.spring b. | Overall Experience
Customer service is horrible, long wait time, not knowledgeable about UHaul services and don’t care of customers needs at all...I had to look for a customer service person twice while I went to make payment and to rent a truck. They pretend not to see the customer. Foul language with each other used. Horrible service!Crisella V. | Overall Experience
Very good experience. Staff need clear communication of the way things worksandra w. | First Impressions
GoodDavid B. | Online Move In
easy to arrange and easy access.Sonja T. | Overall Experience
Didn't care for the messages every hour telling me when the truck had to be back.DAVID H. | Overall Experience
Did not realize that I was not able to get credit for the 3 weeks unused storage fee. Especially since it will rented out and paid for again during that time.sheri b. | Overall Experience
Fast & easy. No hassleTimothy B. | First Impressions
Excellent service as always! I use Uhaul for all my moving and storage needsBrent F. | Overall Experience
Staff was always pleasant and very helpfulShania g. | Overall Experience
Great service. They just need more people working up front and not have the people who don’t work up front standing there playing around. It’s confusing and frustrating.KIERA P. | Overall Experience
Cashier didn’t know what he was doing. I asked him questions he said he didn’t know or he forgot. The guys in the back did nothing to help him. Terrible experienceKIERA P. | First Impressions
U can wait in line for 10-15 min with only 1 person in friont of you and no one goes to another register to help line move. Slow here.tim l. | Overall Experience
Very nice & friendly, but 1 person can't handle all those customers. 1st trip I couldn't do anything because the computers were down. 2nd trip it took an hour to get me my storage unit paperwork done.Mark D. | First Impressions
Awesome workGregory K. | First Impressions
Waiting in line for anything is an hour ordeal. Very very unorganized. It took 5 months of me giving them my information to get autopay to actually work simply because nobody knew how to do it correctJodi V. | Overall Experience
They confused our unit numbers and it took several phone calls to correct the issue.. there was not communication between the various people we talked to and each time we had to explain their mistake.KIMBERLY L. | Overall Experience
Thank you to the West Allis, Wisconsin management & staff for your help, kindness & respect.KATHLEEN E. | Overall Experience
I am actually the son of the renter. She passed away recently and everyone at this location was sympathetic and helpful. I would recommend this location to anyone looking for storage.GERMAINE B. | Overall Experience
We had such an incredible experience with this U haul location! Everyone we worked with was understanding, cooperative, proactive, knowledgeable...etc. etc.! THANK YOU!Brian J. | First Impressions
The staff was always friendly, kind, patient, and helpful.LINDA N. | Overall Experience
Absolutely hated the manager who said she'd deny my reservation if I didn't give a 2nd phone #. I don't have a 2nd phone #!! Nobody uses land lines anymore!! Cell phone is glued to my hip & is enough!Kristen C. | Overall Experience
The staff were very helpful.John B. | Overall Experience
Thank you UHaul for helping make a challenging move from California to Wisconsin a little bit easier.mathew l. | Overall Experience
Friendly professional service very relaxing.Mark M. | Reservation
I rented the storage unit mid July but didn’t actually move things in until 8/13. I had to get someone to remove the temporary lock from the door. Then I found out that my agreement was cancelled.David A. | Overall Experience
Great uhaul experience.Lynda R. | Overall Experience
Quick efficient, friendly,Lisli B. | Reservation
noneHarold G. | Overall Experience
Very professional staffJames A. | Overall Experience
The storage facility was clean and well-maintained, but I wouldn't recommend this location solely based on the customer service. The men who helped me were nice, but their manager was rude.Adriana V. |