Customer Reviews for U-Haul Moving & Storage of West Allis

10,457 reviews

924 S 108th St   West Allis, WI 53214
(S Of I-94)

(414) 258-3692

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(414) 258-3692

924 S 108th St
West Allis, WI 53214
(S Of I-94)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Vehicle storage
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Amanda B. 
Rating:
3.0

If you are going to offer moble checking to bypass going into the store, please make sure it works. This is the second time I have rented from you, wanted mobile check-in, and it didn't work again!!

Christopher E. 
Rating:
5.0

Customer did not leave a comment.

Debora B. 
Rating:
4.0

Nothing, keep it the way it is…

Ernie D. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Cannot say enough how smooth this transaction was, even when we changed rental type upon pickup.

Jared P. 
Rating:
5.0

Customer did not leave a comment.

john R. 
Rating:
5.0

Customer did not leave a comment.

dylan R. 
Rating:
5.0

Customer did not leave a comment.

Brian E. 
Rating:
5.0

Customer did not leave a comment.

Aida C. 
Rating:
5.0

Customer did not leave a comment.

Dave J. 
Rating:
4.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Sara G. 
Rating:
2.0

1. On-line order not processed. 2. Long delay due to understaffed - 1 counter person taking phone calls AND walk-ins/on-line; & 1 technician overworked on a very hot day. 3. Had to hook TWO tow-dollies - first one passenger-side lights inoperative; second one lights okay but found passenger-side ramp pin jammed tight and did not discover this until attempting to load vehicle. I was able to extend ramp but not without considerable effort. Driver-side ramp pin fine. 4. Return was a repeat of pick-up with one person attending to customers while manning phone plus one technician. 5. Additional woman in U-Haul uniform (not a manager - I asked) walking around behind counter area in full view of customers but helping no one. She could have assisted on 2d register or answered phone, otherwise she should have stayed completely out of sight. IMPROVEMENTS: HIRE PEOPLE TO HELP!

William B. 
Rating:
3.0

After a previous spot that we were told we could drop off there and couldn't we went to the West Allis place after hours. We could not get the app to work to return it. So finally on Monday afternoon when I hadn't heard from anyone I called. The person answering the phone stated yes there was a trailer there and if I gave him 10 minutes he would email me a receipt. Which he did, I never went inside or talked to anyone but on the phone.

Richard and Beth H. 
Rating:
1.0

Horrible experience. Never again. Had to go to multiple locations to pick up the truck, just for starters, which took nearly three hours. Tried calling the next day to ask about getting some money refunded and customer service was horrible!!

Cynthia C. 
Rating:
3.0

It rained the day we moved. The windshield wiper on the drivers side was worn out and scraping the glass when I turned them on. So we got out of the truck to investigate if it has come loose, at which point someone in U-Hauls garage noticed us and waved us in to have it replaced. We then drove home to load up the truck. We had 75% of the truck filled, when we noticed the truck was taking in rain from the ceiling in the back and dripping water on the cardboard boxes and pooling on the floor. There is a sticker in the truck that says "Our trucks are water resistant, not water proof. Make sure you put your valuable documents in a plastic container." We fashioned a quick homemade remedy with packing tape, a piece of plastic, a towel, and a plastic stool to protect not just our valuable documents, but all of our valuable belongs. I called U-Haul right away and explained the situation. They said we could bring the truck back in for another one. As far as damages were concerned, we could file a claim at their website. Since we had rearranged our schedules and needed to make the most of this day, we continued on. The next day I looked over the website to see if this information was on U-Hauls Website, about the trucks not being waterproof. I didn't see anything, not even in the "11 Tips for Driving a U-Haul Truck" which was e-mailed along with my reservation confirmation. We specifically mentioned the trucks condition to the person who checked us in including showing him the area of the truck that leaked. It was fortunate for us our move was local and only a few blocks away. My comments are posted to help U-Haul improve their service, as well as inform other customers of things they might want to consider when renting. 11 Tips for driving the truck which was e-mailed to me along with confirmation of my rental.

Lori M. 
Rating:
5.0

Quick in and out. Great service all-around, thank you! The online registration and pick-up process needs work though.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Tim M. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
3.0

Employee who checked me in took the keys, checked fuel gauge and mileage, and drove off truck to back lot. I stood there for 5 extra minutes waiting for him to come back to finalize transaction. When he finally walked in the back door, I asked him what was going on and he said I was all set. Poor training...after truck check-over, employee should review return with customer and offer a receipt. Had I not asked for a review and a receipt, I would not have known I went over allocated miles.

David L. 
Rating:
5.0

The manager Elsie was very friendly and professional. The staff was also very friendly. I was in and out in no time.

Timothy E. 
Rating:
5.0

I had a few issues with my hitch and 2 staff members went above and beyond to help me out. I was very impressed. I do not know their names but they we're working at the west allis location on Saturday night. They were incredibly helpful.

Steven S. 
Rating:
5.0

Friendly customer service counter representative, thorough information.

Joseph H. 
Rating:
1.0

The entire time we used the trailer it trailer sounded like it was going to jump off the ball. It was extremely nerve racking. When I brought it back and told this to the person who was unhooking if he told me the coupler was bent which could be why. Well if he noticed this in less than a minute why didn't the two people who put it on notice it?? Very unhappy with this rental.

Harry S. 
Rating:
3.0

Well when I got there the truck was in a back lot and as I wandered looking for the truck , and couldn't find it , saw an employee and asked him he said “yeah it's back there “ didn't show me just very in helpful. I spent $3600 I would think a little more help bring it up parking it in front , not wandering to find the truck.

Larrry D. 
Rating:
5.0

Trailer bed has some broken glass, which maybe dangerous. Better check or routine vaccum with shop vac.

HUY T. 
Rating:
2.0

I came in two days before my rental to make sure everything was in good working order. The employee didn't want to see any part of my truck and waved me off saying I'll be fine. The day of my rental the employee ran through all the lights and the left turn signal didn't work. It was determined to me my vehicles equipment probably. This was why I came in early and it significantly impacted my moving day.

Ryan K. 
Rating:
5.0

Customer did not leave a comment.

Frank G. 
Rating:
5.0

Customer did not leave a comment.

Craig P. 
Rating:
4.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Everything is always positive. Attitude is great. People know their product. No complaints.

TIMOTHY B. 
Rating:
5.0

Everything was great.

Brian K. 
Rating:
5.0

Customer did not leave a comment.

Jeff T. 
Rating:
3.0

Maintenance should have a battery on cart with a plug and check each trailer in the yard to make sure all the lights are working, after returning from a rental. Sadly after a full hookup the mechanic learned that a LED rear light wasn't working, resulting in the need to unhook and rehook to another trailer. If anyone who cares reads this please try to implement this idea. Thank you.

Paul K. 
Rating:
4.0

Parking lots have lots of trash and debris, including broken glass. Waiting area by bathroom is old and dirty.

Amy H. 
Rating:
5.0

Customer did not leave a comment.

Frederick C. 
Rating:
5.0

The U-Haul app has never worked for me. When I take a picture of the mileage/ fuel level it errors out

Ryan P. 
Rating:
5.0

People were very helpful and accommodating. Team was knowledgeable about options.

Bob L. 
Rating:
3.0

At the drop off the employee told me my final bill was 29.00 more. He told me I drove 11 miles. The gas gauge was on the same spot. He told me i did not put enough gas in, I should him my receipt. I explained to him 3 times that there was NO way I used all that gas when you just told me I drove 11 miles. He told me he was not stupid and he knows how to do math. Well, then fix the bill. And he did. I was warned by a family member that they will try to over charge for gas. U haul, should be ashamed!!

THOMAS V. 
Rating:
3.0

Equipment was very clean, however there was oil leaking from the drivers side rear wheel. That caused two significant delays due to roadside assistance being called. Due to that big issue, I will not use U-Haul again.

Dean M. 
Rating:
5.0

Customer did not leave a comment.

Mike W. 
Rating:
5.0

Very fast in and out. We were totally happy.

jim R. 
Rating:
5.0

The mobile phone process to return the trailer after hours did not work. It locked up and would not allow us to continue, which meant we had to make 2 trips to drop off the trailer. I was informed that this was a common problem, which is unfortunate.

Reva J. 
Rating:
5.0

Customer did not leave a comment.

Brenna D. 
Rating:
5.0

Tammy Torres in West Allis, WI is an asset to your company.

Paul O. 
Rating:
5.0

Very helpful

LAWRENCE H. 
Rating:
1.0

I pick an26 foot truck and pay $401.0. When I went to the truck it was not even half way full which they lie . In west allis, wi. Went I drop it off location in Green Bay I stop at the gas station and pay $60.00 and put it half tank, I trip it of after hours. They didn't notice me they got the truck, I call no answer. I calll the 18000 number and they told me I own $39 , they say I didn't feel it up half tank which is a lie . I won't rent from uhaul again

Nidia M. 
Rating:
5.0

It was smooth and easy check in and check out with Elsie. My only complaint is finding the truck… My truck was parked in. I was not in a hurry thankfully but maybe they should make a chart On a whiteboard (erasable) that can be modified and or filled out every time the position of the trucks change so the workers know where they are positioned in the lot. The chart/ lot map can put it in the front behind the front desk so the customer can look at that and see where to go to find their assigned truck. I was very grateful that I was allowed to get the truck an hour early thank you U-Haul … because honestly I had a very difficult time finding my truck the last time I rented from U-Haul I walked around for 10-15 minutes , Then had to go get help from the employee in order to find it. It's a pretty big lot

Mary D. 
Rating:
4.0

Do not plan to be moving to or from Milwaukee again but this location was good, well stocked and staff was great

Scott L. 
Rating:
5.0

Customer did not leave a comment.

Jody S. 
Rating:
3.0

Make sure correct information is in system about previous rentals (mileage, app not operable).

ANGELA C. 
Rating:
5.0

Customer did not leave a comment.

Mathilde H. 
Rating:
4.0

Customer did not leave a comment.

Luke W. 
Rating:
5.0

Customer did not leave a comment.

Jeremy S. 
Rating:
5.0

Good experience as always. I did the mobile pick up but couldn't get my phone to share my location. So I had to go in and the guy working at the counter whose name I can't remember right now was really great. Got me sorted out and out the door in about 5 minutes once I got to the counter. He was very patient dealing with the customers before me who was completely rude and on his phone not paying attention to what the guy was saying. Then his multiple credit cards kept getting declined even though he kept insisting how much money he has. Even still the guy working the counter kept his cool and then had to keep repeating the most basic things like where the door was for this guy to walk through and where the truck was parked. It was Unreal!!!!!

Curt P. 
Rating:
3.0

Customer did not leave a comment.

mark H. 
Rating:
4.0

Customer did not leave a comment.

Antoinette J. 
Rating:
5.0

Excellent service and very pleased.

Jody B. 
Rating:
5.0

Customer did not leave a comment.

Glenn P. 
Rating:
5.0

The Very nice lady who helped us went ABOUVE and BEYOND

Ramon G. 
Rating:
5.0

Customer did not leave a comment.

Jose V. 
Rating:
2.0

I clerk who wrote up my order listed the wrong drop off location. UHaul charged me an additional $6.00 when I dropped off the trailer. I shouldn't be charged additional money for the writeup clerk's error. Phil Olson

PHILip O. 
Rating:
5.0

Customer did not leave a comment.

Kenny R. 
Rating:
3.0

The only thing that I don't like is why they charge me with a after hours service because nobody was at the store went I drop the unit and I supposed to have 24 hrs service and I can drop the unit before that. Like a company they are charging me 20 dollars for only have the lights on on the place that I drop the unit because I just live the keys on a key box only for that they are charging me 20. I now that a policy off the company but for my it's just only a way for Steal money from customers

JUAN L. 
Rating:
5.0

Nothing. My rental went well. I needed a van since I no longer own a pickup truck to pickup some new cabinets. While this was an additional cost it was much less than the delivery fee noted by the cabinet company.

LARRY K. 
Rating:
5.0

We had way too many furniture pads.

Brian W. 
Rating:
5.0

Staff was so great ! Lola and the guy who hooked the trailer up were so helpful! Painless

Lindsay L. 
Rating:
1.0

The attendant marked the fuel at 7/8 full. When I got the vehicle on level ground - the road - it actually read 3/4 full. I actually put only 25 miles on the vehicle - all highway except for one mile to exit and to reenter the freeway. The EPA for that vehicle is 31mpg combined city/hwy. So, I put just over a gallon of gas in it at the station 1 block away from where I turned in the vehicle. When I turned in the vehicle I was told I would be given a fuel charge of $7.88 for TWO ADDITIONAL GALLONS OF GAS. I was not going to argue since I had people waiting for me. But even YOUR math will tell you that with only 25 miles driven, I did not use ANYWHERE NEAR 3 gallons of gas. Is this how you extort from your customers? Give them a vehicle and tell them there is more fuel in it than there really is (because, maybe, you measured it on non-level ground?) then charge them for more fuel than they could possibly have consumed? YOU figure out what you can do to improve for the next customer. Here's a hint: walk out to the vehicle with the customer and confirm the fuel and any dings. Neither was done for me and I noted several dings which the person who received the vehicle back not only did not notice but did not call them dings despite what I showed him. The reason I do not answer the "rate this location overall" is because I have nothing in my experience to rate it against. I would not know what is "average" or above or below. I have rented from this location twice, maybe three times - including yesterday's rental. If I rated it against itself, based on yesterday's experience, I would say Poor.

WILLIAM B. 
Rating:
5.0

Personally I believe if you post the $30 for insurance or whatever, cleaning should be included in that, in my opinion there is a case to be made that it should be. A phone Mount or something would be nice in the van I had, my phone overheated on the dash board, and I've never had that problem before. I didn't like how many upsell screens I had to say no to in the checkout process. Finally, a pick up, drop off service similar to enterprise might be valuable to some people, if it is agile, and you're going to keep the amount of upsell options, knowing that would be appreciated.

John R. 
Rating:
5.0

Customer did not leave a comment.

LAURA M. 
Rating:
5.0

Customer did not leave a comment.

Garry G. 
Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

Jeremy S. 
Rating:
1.0

I reserved a 20 foot truck. I received an email confirming my reservation that stated I could pick the truck up anytime between 8 and 3. When I arrived at the location around 9:30, they told me my reservation had been canceled because they have a "no holdsies" policy. If you're not there within 15 minutes of your reservation start time, they release the truck. This clear contradiction between company policy and store policy is going to cause a lot of conflict with customers. I will certainly think twice before considering using UHaul again because you have demonstrated that my reservation is only good as long as it remains convenient for the local branch and it can be canceled with no notice to me.

Shana D. 
Rating:
5.0

Customer did not leave a comment.

Eve W. 
Rating:
5.0

Can't think of any. my experience was excellent.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

NENAD S. 
Rating:
5.0

The truck was 10 years old and was difficult to handle in the wind and rain I experienced. Maybe a newer vehicle would have felt safer.

Charles Z. 
Rating:
5.0

Your staff is friendly and extremely helpful! My rental experience is so much better than I ever expected! See you again this fall!

MARK A. 
Rating:
5.0

Joey was great all went real well will be using Uhaul again.

Mark C. 
Rating:
5.0

Great customer service

Susan D. 
Rating:
5.0

The staff were very knowledgeable and friendly! The vehicle was clean. I opted for the contract/vehicle checkout via text and it was awesome! Very easy to use and easy to document things with comments and pictures. Like odometer reading.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

MARY R. 
Rating:
4.0

Customer did not leave a comment.

Mike G. 
Rating:
5.0

Customer did not leave a comment.

TONY L. 
Rating:
4.0

It was quick and easy getting out with the uhaul but they said they were going to send me a receipt with my refundable charge and I never got it. Also they haven't refunding my bank account.

Samantha L. 
Rating:
5.0

Customer did not leave a comment.

Amalia D. 
Rating:
4.0

Customer did not leave a comment.

William D. 
Rating:
3.0

Customer did not leave a comment.

THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

Renee F. 
Rating:
5.0

Customer did not leave a comment.

Mike T. 
Rating:
5.0

Customer did not leave a comment.

LAGANESE Z. 
Rating:
5.0

Customer did not leave a comment.

Ricardo M. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

WESLEY A. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
1.0

Spent over 45 mins trying to get one and Ended up canceling the unit, way to many problems, staff that doesn’t know what they are doing. Worst experience I’ve ever had with uhaul

Thomas F.  |  First Impressions 
Rating:
5.0

Outstanding customer service by the Manager and staff. I cant remember the Managers name but she was amazing!!

TRIPP M.  |  Overall Experience 
Rating:
4.0

Easy access and friendly staff. Thank you

Jim J.  |  Online Move In 
Rating:
5.0

Good costumer servís

Yazmarie M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

samuel w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAREN S.  |  Overall Experience 
Rating:
1.0

I had a direct move from Kentucky and was supposed to get a free month of storage. My reservation I had at another uhaul location was not available because they over booked. After driving 8 hours and being rebooked across town I was told they weren't going to honor it. After multiple phone calls with uhaul and the facility from which I was hung up on and talked to rudely I still haven't gotten a refund

STEVEN C.  |  Overall Experience 
Rating:
1.0

Kept charging late fees when I had my debit card on file. I had to go there several times to get it corrected and never was. So I moved my items out.

VICTORIA H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bashir E.  |  First Impressions 
Rating:
5.0

Reservation was easy to do online and was a clean unit and they supplied the lock too didn't need to buy one. Friendly staff and service. The security is good too.

cathy c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Willie W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas W.  |  Overall Experience 
Rating:
5.0

I'm a contractor and 24 hour access is great for me

ROBERT D.  |  First Impressions 
Rating:
3.0

I know you're into business to keep storage and keep people paying but you might want to rethink that and have numbers available of groups or businesses that could help you clean out your storage area.

MICHEAL C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James D.  |  Online Move In 
Rating:
5.0

Thanks again!!

Roy S.  |  Overall Experience 
Rating:
5.0

Great service! I'd definitely use them again.

BRENNAN S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KAREN A.  |  Overall Experience 
Rating:
5.0

Uhaul has been vary helpfull and tolerant of me moving stuff in and out over the past 8 years

STEVEN C.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Robert L.  |  First Impressions 
Rating:
5.0

Lisa was great to work with, any questions I had she answered. She made the process very easy and smooth. If I ever need a truck or storage again I will surely come back

CHRISTOPHER S.  |  Overall Experience 
Rating:
3.0

Long wait to speak to someone over phone.

Rita A.  |  Overall Experience 
Rating:
2.0

Reserved a 1-way trailer to convey storage contents to St.Paul. After I paid, & with no call, U-Haul CANCELLED my reservation; & informed me that the trailer I reserved the week before was their LAST for 1-way use. U-Haul staff then informed me that I had NO RECOURSE. Only offera “local trailer”- I’d have to drive back fr St.Paul- I acquiesced-desperate. Storage was fine-but the rest is unacceptable.

PETER P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S.  |  First Impressions 
Rating:
5.0

After completing our move with the U-Haul truck we were advised that we could store the items at U-Haul for one month at no charge. This was extremely convenient as we were not able to move into the new home until mid July.

WILLIAM R.  |  First Impressions 
Rating:
3.0

I’m really annoyed that U-Haul’s policy is even if you have a reservation, storage units are first come, first serve. I had a reservation for a unit that I placed a few weeks ago and when I arrived I was told that it was given away. I then had to pay quite a bit more for a larger unit because it was the only unit available. The customer service was good and the unit was good, low stars are due to cooperate’s new policy.

Athena C.  |  First Impressions 
Rating:
2.0

Not a well run Uhaul. Several issues with setting up the storage unit and then after we moved out we got a letter stating our rent was overdue. Then I could not reach anyone to straighten it out online or over the phone. Had to go back in and wait 20 minutes to speak to a manager. Finally got it straightened out. Stressful.

Robert B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gregory w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ADAM W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonya R.  |  Overall Experience 
Rating:
4.0

The 24hr access to the storage units is very convenient and helpful to have with uhaul. Should have that going all the time.

JASON M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeynsson B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BETZAIDA T.  |  Overall Experience 
Rating:
1.0

Truly never had such a horrible experience. Truck was to be picked up at 11 am. Got there. No truck they say. I ask why. no answer. Asked about other trucks parked. Said waiting on other customers. so we tried to get another truck but they wouldn't comply. I had a reservation for my truck at 11 am. Well finally 1pm Finally got a truck. Played phone tag with the u-haul place. at one point they cancelled my reservation. While I'm still waiting for a truck. I have never been so frustrated in all my life. I have people helping me move and all they had to do was wait? The man at west allis u-haul was nasty. I will never recommend u-haul again.

LORI R.  |  First Impressions 
Rating:
1.0

My storage unit got messed up twice! They said system errors. Then, I had a very poor experience with renting a uhaul. I didn't receive any indication that I needed to be there within 15mins of my pick up time. I was stuck with a uhaul that was 6' shorter and caused me to make 2 trips to move! Which equated for more mileage! They never reimbursed me for that extra mileage! That same day, I went in to pick up the uhaul, I was upset about the cancelation. I know I wasn't disrespectful to the lady, however, her husband, the GM Jose, embarrassed me in front of a line of people by yelling at me and threatening me!! I would hope this company would know having a husband and wife work together at a location can cause this exact issue to happen when things don't go exactly right. This location has made several mistakes and never once took ownership of there mishandling of my storage unit and rental issue. They just blamed the system. When you are a GM of a location, you need to conduct yourself that way! Jose definitely failed at that and caused a scene for no reason! He is a poor example of a leader. No leader should have an outburst like he did!! Very unprofessional!!

Jason T.  |  Overall Experience 
Rating:
5.0

DeAndre and Tyler we're extremely helpful

ISAIAH M.  |  Overall Experience 
Rating:
5.0

The staff were vary helpful in meeting my storage needs.

STEVEN C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rose T.  |  Overall Experience 
Rating:
4.0

Move in was a breeze and everything was handled very quickly and efficiently.

Jacqueline V.  |  First Impressions 
Rating:
1.0

The employees at the location of the storage facility were helpful but I had to take a day off of work to drive there in person because no one ever picked up the phone at the location. Every time I called I was rerouted to an offsite customer service rep that would state they couldn't help me because they didn't have access to the accounts at a different location. Tried chatting online and was also told that only a rep at the exact location could help. Leaving messages didn't help either. I would get a voicemail with the general number to call back and no one would pick up again. Tried calling corporate and would sit on hold for 30-40 minutes at a time and then have the same experience. While the face to face employees were helpful, the experience I had moving was horrible with this company. I had to go between 3 locations to get a truck and storage facility and then the size that I ordered wasn't available even though I had paid for it online with a credit card already. Miscommunication from the company only created more issues with trying to relocate out of the area. I have driven over 200 miles extra to deal with issues from moving and using the storage facility. Horrible experience.

Rachel D.  |  Overall Experience 
Rating:
2.0

gave me wrong unit to start with made me move every thing out of unit and made me move it all back in diferene unit on 100 degree day charged me for 30 boxes when i had 10 wont refune money i will never go back there

BRIAN F S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAREN A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Manoj U.  |  Overall Experience 
Rating:
5.0

Good people at this location, would recommend

RICHARD B.  |  Overall Experience 
Rating:
2.0

My experience was fine with the staff working at the time but I was highly frustrated with the fact thtmat the 10 by 15 I had reserved had been rented to someone else. I needed this size and was not permitted to go bigger in size even though this was not my fault. Smaller didnt really work for what i needed.

rebecca l.  |  First Impressions 
Rating:
4.0

Pick up was a nightmare. Only one desk clerk and line was out the door. Should be a way to facilitate picking up if you have a reservation. I get the covid angle but standing in line for over an hour is BS. Why register a pickup time if it's not honored?

Thomas W.  |  First Impressions 
Rating:
2.0

I rented a unit online that would be large enough for the contents of a one-bedroom apartment. When I got to the facility, I was told I'd need take a cart back-and-forth to fill the unit, which I'd never had happen before. I ended up having to rent a different kind of unit I could drive up to. I reiterated that I had furniture and boxes from a one-bedroom apartment. When I got to the unit, it was only big enough for a few boxes. I had to go back to the office to get a unit that was the size I requested.

Abigail P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

phillip D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kongpheng V.  |  Overall Experience 
Rating:
5.0

The staff was helpful! They let me view two different sized units to help better my decision. Thanks!

Andrew K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

diona h.  |  Overall Experience 
Rating:
5.0

No comment

Terry R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephanie H.  |  Overall Experience 
Rating:
3.0

I feel that the prices are very high. The facility hours could be an extra hour. There is never enough staff always have to wait. I ran late four important reason and when I got to the facility I wanted to make sure that I could check out before the staff left. I think they should have oh way that they can access the key and let you be able to still use it since technically it is my last day until at least 10 or 11 because technically it still is my day instead I was locked out from being able to leave and the gentleman inside the desk was not helpful to my friend who went to tell him to let us out. Luckily there was a another employee that was outside other facility that was able to access and help us leave but we still had a couple big things to pick up and we had to leave it outside of the gate because of not being able to still have access. I don't think staff should have to be there to make sure that the unit is clean if I'm paying . They should be able to clean it out the next day that should be their job. We also rented a truck at one point and it is really misleading when they say $19 and some cents for a truck but by the time you include the miles and the hassle of bringing back the truck it was not a quick drop off there is a procedure and very time-consuming I feel that it is very expensive. I guess in a time of need and no one else has a truck a person has to be convinced that this was going to be an expensive rental and realize that they have to close their eyes about the expense of the truck. This is my opinion.

giuseppina c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sara m.  |  First Impressions 
Rating:
3.0

Your price got to high. For a small sheid.

Vicki F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glenda O.  |  Overall Experience 
Rating:
1.0

I will never come back to this Uhaul

Donnell T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

spring b.  |  Overall Experience 
Rating:
1.0

Customer service is horrible, long wait time, not knowledgeable about UHaul services and don’t care of customers needs at all...I had to look for a customer service person twice while I went to make payment and to rent a truck. They pretend not to see the customer. Foul language with each other used. Horrible service!

Crisella V.  |  Overall Experience 
Rating:
5.0

Very good experience. Staff need clear communication of the way things work

sandra w.  |  First Impressions 
Rating:
4.0

Good

David B.  |  Online Move In 
Rating:
5.0

easy to arrange and easy access.

Sonja T.  |  Overall Experience 
Rating:
3.0

Didn't care for the messages every hour telling me when the truck had to be back.

DAVID H.  |  Overall Experience 
Rating:
4.0

Did not realize that I was not able to get credit for the 3 weeks unused storage fee. Especially since it will rented out and paid for again during that time.

sheri b.  |  Overall Experience 
Rating:
5.0

Fast & easy. No hassle

Timothy B.  |  First Impressions 
Rating:
5.0

Excellent service as always! I use Uhaul for all my moving and storage needs

Brent F.  |  Overall Experience 
Rating:
5.0

Staff was always pleasant and very helpful

Shania g.  |  Overall Experience 
Rating:
5.0

Great service. They just need more people working up front and not have the people who don’t work up front standing there playing around. It’s confusing and frustrating.

KIERA P.  |  Overall Experience 
Rating:
1.0

Cashier didn’t know what he was doing. I asked him questions he said he didn’t know or he forgot. The guys in the back did nothing to help him. Terrible experience

KIERA P.  |  First Impressions 
Rating:
3.0

U can wait in line for 10-15 min with only 1 person in friont of you and no one goes to another register to help line move. Slow here.

tim l.  |  Overall Experience 
Rating:
3.0

Very nice & friendly, but 1 person can't handle all those customers. 1st trip I couldn't do anything because the computers were down. 2nd trip it took an hour to get me my storage unit paperwork done.

Mark D.  |  First Impressions 
Rating:
5.0

Awesome work

Gregory K.  |  First Impressions 
Rating:
2.0

Waiting in line for anything is an hour ordeal. Very very unorganized. It took 5 months of me giving them my information to get autopay to actually work simply because nobody knew how to do it correct

Jodi V.  |  Overall Experience 
Rating:
4.0

They confused our unit numbers and it took several phone calls to correct the issue.. there was not communication between the various people we talked to and each time we had to explain their mistake.

KIMBERLY L.  |  Overall Experience 
Rating:
4.0

Thank you to the West Allis, Wisconsin management & staff for your help, kindness & respect.

KATHLEEN E.  |  Overall Experience 
Rating:
5.0

I am actually the son of the renter. She passed away recently and everyone at this location was sympathetic and helpful. I would recommend this location to anyone looking for storage.

GERMAINE B.  |  Overall Experience 
Rating:
5.0

We had such an incredible experience with this U haul location! Everyone we worked with was understanding, cooperative, proactive, knowledgeable...etc. etc.! THANK YOU!

Brian J.  |  First Impressions 
Rating:
5.0

The staff was always friendly, kind, patient, and helpful.

LINDA N.  |  Overall Experience 
Rating:
2.0

Absolutely hated the manager who said she'd deny my reservation if I didn't give a 2nd phone #. I don't have a 2nd phone #!! Nobody uses land lines anymore!! Cell phone is glued to my hip & is enough!

Kristen C.  |  Overall Experience 
Rating:
4.0

The staff were very helpful.

John B.  |  Overall Experience 
Rating:
4.0

Thank you UHaul for helping make a challenging move from California to Wisconsin a little bit easier.

mathew l.  |  Overall Experience 
Rating:
5.0

Friendly professional service very relaxing.

Mark M.  |  Reservation 
Rating:
4.0

I rented the storage unit mid July but didn’t actually move things in until 8/13. I had to get someone to remove the temporary lock from the door. Then I found out that my agreement was cancelled.

David A.  |  Overall Experience 
Rating:
5.0

Great uhaul experience.

Lynda R.  |  Overall Experience 
Rating:
5.0

Quick efficient, friendly,

Lisli B.  |  Reservation 
Rating:
4.0

none

Harold G.  |  Overall Experience 
Rating:
5.0

Very professional staff

James A.  |  Overall Experience 
Rating:
1.0

The storage facility was clean and well-maintained, but I wouldn't recommend this location solely based on the customer service. The men who helped me were nice, but their manager was rude.

Adriana V.  |  Overall Experience 
Rating:
5.0

Staff work well together I'm totally grateful for the employees help getting me and my family situated the grace of God blessings is on this place forever grateful eddy and nicole Rogers.

Edward R.  |  Overall Experience 
Rating:
5.0

Everything went well thanks for the help and the storage worked out well.

melissa b.  |  Overall Experience 
Rating:
4.0

Everything worked out fine. Storage unit was easy to get to. Sometimes the driveways and parking lot were quite full and hard to navigate but that was because those were busier times

alan i.  |  Overall Experience 
Rating:
5.0

Everyone at this location was so helpful. It was easy to move in and move out when I no longer needed to store my items. Thank you!

brian t.  |  Overall Experience 
No reviews have been submitted for this location.

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