Customer Reviews for U-Haul Moving & Storage of West Davenport

2,769 reviews

3616 W Kimberly Rd   Davenport, IA 52806

(563) 293-2673

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(563) 293-2673

3616 W Kimberly Rd
Davenport, IA 52806

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

perfect for what I needed

Mark K. 
Rating:
5.0

Nothing, I received very good services.

GEORGE B. 
Rating:
1.0

I returned the rental three days early. They charged me for all four days. I called about getting a refund for the additional days, and they told me a manager would call me back. No call back and no refund as of now.

Lea K. 
Rating:
3.0

4 gallons of gas to go 7 miles

Sterling V. 
Rating:
5.0

It was a good price, easy, and well organized

Tara J. 
Rating:
5.0

Customer did not leave a comment.

Morgan W. 
Rating:
2.0

Had some of my things stolen out of my unit

Tanisha W.  |  Overall Experience 
Rating:
5.0

Excellent service by staff

Mike N. 
Rating:
4.0

Customer did not leave a comment.

Sudheer M. 
Rating:
3.0

Putting trucks out where the check ends and it goes off and on

Ryan G. 
Rating:
5.0

Customer did not leave a comment.

Jim B. 
Rating:
5.0

Customer did not leave a comment.

Ferdinand A. 
Rating:
5.0

Customer did not leave a comment.

CAMMERON F. 
Rating:
3.0

Customer did not leave a comment.

Katrina V. 
Rating:
5.0

It's a one stop shop for your moving needs. In the last 2 months, I've rented a trailer, an enclosed truck and a storage unit. I've also bought supplies. The staff are pleasant. The facility is clean and well lit 24 hours a day. Love the security of the inside storage units

Eric C. 
Rating:
5.0

You was great in all that you did, even though I came earlier than expected the truck was there and ready for me , I also feel that the gentleman who helped me went above and beyond helping me , his name was c.j.buckle I would always encourage people I know and don't know to go to that u-haul center. Keep up the good work

Joy S. 
Rating:
5.0

Have a free water

Dan P. 
Rating:
5.0

Customer did not leave a comment.

Steve A. 
Rating:
3.0

I was sent from location to location just to get what I needed even though I had a reservation. In the end I had 3 reservations. Requested a trailer for my motorcycle to be hauled and ended up with a trailer with no ramp. So wasn't able to use that trailer.

Thomas R. 
Rating:
2.0

There was not even a muffler on the 26 foot truck. Sounded like a race car. All 40 miles of travel. Made me look bad. Makes Uhaul look terrible! The contract said it had 7/8 a tank of gas, I took a pic before I left, more like 5/8, definitely below 3/4. Engine service light was on the whole time, lady said to me my truck smells really bad at the stop light. I was scared stupid when I drove past the County Mounty, daring him to pull me over.... I would of been embarrassed to allow my friends use my truck for free if it sounded like that, little alone, charge me to use it.....

SCOTT D. 
Rating:
4.0

The left signal light was not working when I picked up the trailer. The "technician" on site "tested" the output of my vehicle and told me it was my wiring that was at fault. When we connected the trailer and wiring the brake light on the trailer worked, but the signal (turn signal) did not work. Since my vehicle sends voltage for both of those actions through the same wire, obviously my wiring was not at fault, however, the technician was unwilling to acknowledge this and I was sent on my way with a malfunctioning trailer.

Gary P. 
Rating:
5.0

Customer did not leave a comment.

KIM W. 
Rating:
5.0

Great service!

John G. 
Rating:
5.0

Nothing,everything was great!

Terry C. 
Rating:
5.0

Customer did not leave a comment.

chris W. 
Rating:
5.0

Attendant was prompt and courteous with the trailer check in process.

Gary V. 
Rating:
4.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

sudheer M. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

Straps were not with the dolly which made it very difficult to move appliances without sliding.

Candace M. 
Rating:
3.0

Customer did not leave a comment.

kevin B. 
Rating:
1.0

I NEVER rented a unit. Someone was allowed to put one in my name without my ID or signature. I talked to a manager (first name was initials...possibly CJ) who assured me that he would look into this matter and get back to me. No return calls and now this. I would like a phone call at 309 235-0410, letting me know how this matter was resolved.

Diane V.  |  Overall Experience 
Rating:
5.0

Everything was excellent! I hope I never have to move again but if I do, I will rent from U-Haul.

Melodie F. 
Rating:
5.0

CJ was brilliant, accommodating, and very easy to do business with. I look forward to working with him again for my next rental needs.

kenneth B. 
Rating:
5.0

Customer did not leave a comment.

Steven T. 
Rating:
5.0

Customer did not leave a comment.

Aubrey D. 
Rating:
4.0

I fell cause a chair had moved when I tried to sit down on it on the cement flloor.

Teresa Z. 
Rating:
5.0

Easy reservation over the phone and able to utilize same day. Very clean facility

Brianna C.  |  First Impressions 
Rating:
4.0

Person behind the counter was very helpful and friendly

Russell B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Heather C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Linda S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paula A. 
Rating:
4.0

I contracted with the Bettendorf location and at the last minute was informed that I needed to drive clear to the opposite side of town to pick up my truck. I contracted to drop off at Coralville but they put it down as cedar rapids, I didn't notice that until I had already dropped it off at Coralville.

Blake A. 
Rating:
5.0

Fast efficient and priced right. Asst mgr Brandon did an excellent job at pick up and drop off. Will definitely be using this location again in the near future.

Dean D. 
Rating:
5.0

The window on the driver's side didn't have a handle on the window crank. Other than that everything else was great.

Janice G. 
Rating:
5.0

Customer did not leave a comment.

Cythia S. 
Rating:
4.0

Customer did not leave a comment.

Ricardo M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tony Z. 
Rating:
2.0

Make sure the mileage is correct on your contracts, don't fear sell into insurance and be a little friendlier and not act like it's an inconvenience to get your the rental you paid for.

Joshua F. 
Rating:
1.0

I was over charged over $150.00.

David L. 
Rating:
5.0

Customer did not leave a comment.

mike S. 
Rating:
4.0

Customer did not leave a comment.

Todd W.  |  Overall Experience 
Rating:
1.0

I DID NOT drive 87 miles. Yet I was charged for 87 miles. The clerk did not tell me that coverage was a DAILY charge. I have been overcharged. This is NOT OK. Also the xlerks attempted to get an extra day out if me..i had to argue and call the main Uhaul for that. Please issue me a refund. The managers. Ame is Buckley.

NARVEENSINGH A. 
Rating:
3.0

The cab was dirty and had a weird dry residue on the dash. The truck had 3 non working 12 volts ports for phone charging. The check engine light was on. It is very clear that this location does not care about their vechiles or routine vechile maintenance. I would feel safe if I had to drive this truck any distances.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

jeff E. 
Rating:
4.0

The van was dirty inside in the back part. Driver area was clean.

Todd W. 
Rating:
5.0

None

Billy S. 
Rating:
1.0

The uhaul of west Davenport gave me a very old truck that had mechanical issues. The Check engine light came on 200 miles into the trip. The employees and management at this location clearly do not pay attention to vehicle maintenance. Also, the uhaul employee forgot to put the dolly that I ordered into the truck, which left me without a dolly for moving boxes. I found out when I got home that I was without a dolly, and I lived in Bettendorf, so I refuse to go all the way back to west Davenport for a dolly. It is not my responsibility to ask for a dolly, it should be placed in the truck when I rent the uhaul. The uhaul that I dropped off at in Minnesota had to fix his mistake by refunding the charge. The management of this uhaul location should be fired immediately. They run a very poor business.

Joseph H. 
Rating:
4.0

Customer did not leave a comment.

Whitnee D.  |  Overall Experience 
Rating:
5.0

Excelente

Leonardo M. 
Rating:
5.0

Customer did not leave a comment.

Jessi S. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
5.0

Customer did not leave a comment.

Sable T. 
Rating:
5.0

Tavia Hester provided top-notch customer service. She is very upbeat, and actually improved our "morning mood." The rental area is well maintained, stocked with moving supplies, and organized. Thank you for a better moving experience!

DAVID W. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
1.0

The costumer service from the pick up and drop off location was terrible. Very rude about the problem at hand instead of trying to hear the customers complaint. Would not recommend to anyone

BRIDGET P. 
Rating:
4.0

Customer did not leave a comment.

Thomas T. 
Rating:
3.0

Storage is nice and clean. But the Al’s rams are very annoying. Ours went off every time even if we disabled it.

Karissa L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
4.0

Customer did not leave a comment.

Chris V. 
Rating:
5.0

My only complaint was when I had to call the return number for questions on where/how to return my vehicle to an unattended location. The customer service rep that answered my call was NOT customer friendly. Having not returned a u-haul to an unattended location, I felt the service rep could have been more cordial in her responses to me. All she said was that I had to go online to complete the process. Period! When I said "thank you", she just hung up the phone on her end. Very rude! My call should be logged at 12:16 pm CST on Sunday, September 25, 2022.

deb E. 
Rating:
2.0

They didn't have the dolly that I reserved. Very disappointed. Made loading and unloading much more difficult and time consuming.

Jamey W. 
Rating:
5.0

Customer did not leave a comment.

Jeff M. 
Rating:
5.0

CJ was very courteous and professional. Highly recommend

Eric M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

I feel outside can be better lit

LaShanna D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nickholas L. 
Rating:
2.0

The office called me less than 48 hours before my rental and told me I would have to drive 30 miles to Calamus, IA to retrieve my rental. THAT should have been done by the Davenport location personnel. I specifically rented from Davenport for the convenience to where my home was. Next time, I will drive the extra 5-10 minutes and rent from another company, who was more expensive, but guaranteed me a truck at that location. I recommend a review of policy and bring back convenience to the CUSTOMER and NOT to the location.

Robert H. 
Rating:
2.0

Pick up day the crew was rud and not friendly. Drop off day: drove to the drop off tent and waited for about 5 minutes and nobody came out. Walk into the building and guy was sitting by counter playing with his phone. Maybe they should be explained what customers service.

Axel T. 
Rating:
5.0

Customer did not leave a comment.

RAY K. 
Rating:
5.0

Customer did not leave a comment.

Isaak S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALICIA G.  |  Overall Experience 
Rating:
5.0

I ordered 2 dozen blankets but got 1 dozen instead. Didn't realize this until I started to pack. Manager was great at understanding that I had gotten 1 dozen instead of 2 when returning truck. I assumed a bag is a dozen but is really 6. Would be nice if description on order would note this.

kendall M. 
Rating:
5.0

Staff was very nice and willing to help with anything i was confused about for both my truck and storage unit rental

Catelyn C. 
Rating:
4.0

Customer did not leave a comment.

Taylor K. 
Rating:
5.0

Customer did not leave a comment.

Lynnette E.  |  Overall Experience 
Rating:
5.0

Friendly staff for pickup and return

john M. 
Rating:
3.0

Make sure the employees know what they're talking about and can relay that to the customer correctly cuz my experience was messed up I feel I was cheated out of lots of money

CORA H. 
Rating:
5.0

Great service, very helpful and really patient.

Eunicca D. 
Rating:
5.0

Customer did not leave a comment.

Dick B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Not sure yet what needs to improve. I do know, I like it here better than other ones. Been in several over the years. Happy to be here so far.

Rita S. 
Rating:
5.0

Customer did not leave a comment.

Susan R. 
Rating:
5.0

Customer did not leave a comment.

Timothy R. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
4.0

Great place/Good service. One of the employees behind the counter was rude and completely filled with apathy. But like, look around. Whole damn world's falling apart. I don't blame her really.

Evan B. 
Rating:
4.0

Customer did not leave a comment.

Daryl A. 
Rating:
5.0

Completely satisfied

Jon V. 
Rating:
5.0

Customer did not leave a comment.

Mickey K. 
Rating:
5.0

Always friendly and helpful people. Clean and well maintained store. Very trustable storage place.

Jose A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shandrea W. 
Rating:
5.0

Customer did not leave a comment.

Sydney J. 
Rating:
5.0

Clean, climate controlled and safe storage that I would recommend.

Karen W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

2 rentals within 2 weeks and no issues. Will use this location again.

Jonathan S. 
Rating:
5.0

Best experience with a uhaul location. Manager and staff were fantastic.

John C. 
Rating:
5.0

The trailer size I needed was available. Checkout was quick and the staff was thorough in instructions and equipment checkout. Dropoff at final destination was also quick.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Kimberly C. 
Rating:
1.0

I was told 100 deposit and only 20 $ a day to use the truck. I ended up paying 146$ for having the truck no longer than 24 hours. I am furious. This is the biggest lie you could advertise. Where is the 20 $ a day price you advertise?! All bullshit

John S. 
Rating:
5.0

Staff was very helpful and friendly...will recommend to family and friends..storage units well lit and spacious and clean

Frances P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chuck E. 
Rating:
4.0

I pulled in two minutes prior to being late. But their “checkout” process forces you to take pictures of the inside. You can not use pics from an album despite being time stamped. Forcing me to check in 9 minutes late. They charged me the full rental charge for a second day for being 9 minutes late. Also their gas meter was not what they said it was. I have time stamped pics to prove it but they charged me to fill their tank to half because that's what they said it was at. Terrible service. They ignored my comments form the get go. Staff also couldn't tell me exactly what a late charge would be. They had no idea and just told me to call if I was going the late. We'll I wasn't late but their system forced me to be late.

shawn S. 
Rating:
5.0

The left turn signal light did not work, and the agent indicated that to me, offered another unit in place but my use was local and short so i passed. Tavia was friendly and prompt. A good experience: thank you

Dean D. 
Rating:
5.0

Customer did not leave a comment.

Anna H. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

Customer did not leave a comment.

THERESA M.  |  Overall Experience 
Rating:
5.0

Friendly staff, explained everything clearly upon pick up and drop off.

Jonathan S. 
Rating:
5.0

Very clean and secure. Easy to access units. I would return again if needed.

Sarah F.  |  Overall Experience 
Rating:
1.0

My box wasn't delivered the date it was confirmed for, nor over the next three days I spent communicating with Uhaul.

Dominic B. 
Rating:
4.0

Customer did not leave a comment.

Jane L. 
Rating:
5.0

U haul went above and beyond to help me. I moved here on a blind. Thinking my place was fit to live . It wasn't. U haul was so helpful in getting me a storage the last on left. I really appreciate everything.I don't know what I would of done without the excellent customer service/support. Sincerely Robin williams

Robin W.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and accommodating! When we contracted the storage unit we had no idea how long we would need it as the items in storage was our 94 yr old mother’s things. She had been admitted to the hospital and we knew she could no longer live where she had been. Unfortunately, our mother passed away 3 weeks later so our need of the storage unit was no longer needed as we now knew we had to get rid of her furnishings. The staff was always helpful and we liked the setup and the storage unit as well. We definitely would recommend this location to anyone that is in need of a storage location!

Randy K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

chris y.  |  Overall Experience 
Rating:
5.0

Is there a discount off of your first months rental of storage

Margarie C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chad l.  |  Overall Experience 
Rating:
5.0

Employees were always very helpful! I will recommend facility to anyone in need. Thank you!

cathy W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bruce H.  |  Online Move In 
Rating:
5.0

Huge facility and very clean. massive parking lot so there was easily enough room to unload my trailer and RV without being in other peoples way.

Todd W.  |  First Impressions 
Rating:
5.0

Excellent staff

Victor H.  |  Online Move In 
Rating:
5.0

Mr. James facility’s general manager Developed an outstanding customer service! Polite and friendly service.

Jose A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

bryan s.  |  Overall Experience 
Rating:
2.0

All location need to have the same rules. Not make them up as they go.

Loyd S.  |  Overall Experience 
Rating:
1.0

Reserved unit was locked on arrival and not available. Manager was need to call locksmith to remove lock for use, told it would be 2 days before it would be available. Manager was not on site and not able to reached by staff in timely manner to assist. Got a refund for the unit. Happy with the staff member that tried to resolve the issue and understand it was not on him, but as a whole it was bad experience. Took my business elsewhere .Extremely unhappy.

Jared M.  |  Overall Experience 
Rating:
5.0

Definitely would come back if I ever have the need to.

Kenneth M.  |  Overall Experience 
Rating:
5.0

Everyone was very nice.

Erin J.  |  First Impressions 
Rating:
4.0

Mr. Kelly was kind and helpful. I appreciated his compassion during this difficult time. Had issued w the card reader but other then that was a positive experience.

virginia p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  First Impressions 
Rating:
3.0

My card never worked and my alarm went off every time I came in. I talked to staff and got my card reset each time. It was very annoying and inconvenient.

sarah c.  |  Overall Experience 
Rating:
4.0

The outside lights which are supposed to illuminate the facilities and equipment area are not turned on at night and this makes it very unsafe.

KEVIN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Liberty S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina M.  |  Overall Experience 
Rating:
5.0

Easy to rent and I felt my possessions were safe

cindy g.  |  Overall Experience 
Rating:
2.0

I didn't like one of your staff member was really rude that's why I terminated my unit.

BARRY H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHELE L.  |  Overall Experience 
Rating:
5.0

I wouldn't change a thing

pamela a.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kara R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JARROD S.  |  Overall Experience 
Rating:
5.0

Uhaul was amazing!! I have had one other storage shed and my experience with them was horrific! I’m still dealing with issues from them! U-Haul made things so simple and their staff was amazing! Even when there were little hiccups (on my end) they were understanding and helpful!!

KERA S.  |  Overall Experience 
Rating:
5.0

Everyone was nice and helpful

Sharon F.  |  First Impressions 
Rating:
5.0

Very very friendly staff mad me feel welcome and answered all my questions.

bryan s.  |  First Impressions 
Rating:
5.0

The woman that helped me at the West Davenport location was phenomenal. I can’t remember her name but I know she worked at Cedar Rapids location previously. She was very very helpful and I appreciated her above and beyond service that she provided.

Spencer L.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Ashley S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

dejanique b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sarah L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amy M.  |  Overall Experience 
Rating:
5.0

The attendant on duty was very nice and did a good job taking care of us

Kevin B.  |  Online Move In 
Rating:
5.0

James and Skylar were very professional, helpful and very pleasant to work with. The facility is immaculate! I couldn’t believe how clean everything was, and I feel safe leaving our items there with the extra security features.

Darcy P.  |  First Impressions 
Rating:
5.0

There’s no better storage facility in the area then u haul thank you guys

Vincent J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizebeth M.  |  Overall Experience 
Rating:
4.0

We had an issue But as soon as they found out the problem was addressed and fixed !!!

Tracy H.  |  Overall Experience 
Rating:
5.0

There was a miscommunication with our storage unit and the employees on staff at the time couldn't help us resolve it but they were trying their best and were very kind. We came back the next morning to speak to management to resolve the issue as the employees recommend and had no problems at all. The entire staff I very professional and helpful

Angel C.  |  Online Move In 
Rating:
4.0

Good friendly and funny staff.

Theresa E.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

AMANI M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Albertina T.  |  First Impressions 
Rating:
5.0

People are friendly and professional!! Check out to cancel storage and turn in truck Jaylyn was a great help!! If I ever need a storage unit I know where to go for excellent service!!

Christine S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judy C.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Eric A.  |  Overall Experience 
Rating:
5.0

🤟🏼🤟🏼🤟🏼🤟🏼🤟🏼🤟🏼 love

mariah l.  |  Overall Experience 
Rating:
5.0

Good place to storage

Mai N.  |  Overall Experience 
Rating:
3.0

I didn’t like it that before I had a chance to turn the storage unit over someone had went in the unit and then my rental was ended. I didn’t have a chance to check it out because I had had surgery right after my unit was emptied out. But I never informed any of the staff that I had moved out.

Phyllis F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Montique M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RENEE S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Deb P.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Aaron A.  |  Online Move In 
Rating:
5.0

Paris was very helpful and helped me with all my needs. Very friendly and just an all around nice person.

Rebbeca C.  |  First Impressions 
Rating:
5.0

Thanks for giving us a unit right at the entry.

Bruce A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SHERRIE D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael V.  |  Online Move In 
Rating:
4.0

Satisfied

Connie m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Crystal W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A.  |  Overall Experience 
Rating:
4.0

There were a computer issue with my original unit. But the U-Haul staff promptly and effectively fix the issue and got me right into my unit. The people were great, the computer system was okay.

Robert S.  |  Online Move In 
Rating:
2.0

I’m highly annoyed. I went and closed out my storage unit the week of June 7th and the employee did not do his part so my debit card has been charged 65 additional dollars. I have called twice now for a refund and have not received it.

ELIZABETH H.  |  Overall Experience 
Rating:
2.0

Closed 15 mins early. At 6:45 instead of hours stating 7pm. Did not tell us we could get 24 hr service with storage unit.did not verify that card for security worked. Locked out of storage unit and was late getting truck back bc of this. Very rude customer service!!

Christine I.  |  First Impressions 
Rating:
5.0

Can't complain at all. Very smooth and quick.

staci s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shaun S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bret E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alberto G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vincent M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Florinda B.  |  Overall Experience 
Rating: