Great customer service!
Chris DCustomer Reviews for U-Haul Moving & Storage of West Davenport
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I wish the access hours would have been 24 hrs since the facility is so well secured. But overall very nice place and I’m very happy with the safety, security, and cleanliness of the facility. The staff was great as well, AAA+++ service
Shaun A | Overall ExperienceSite was understaffed. Checked in online the day before pickup but still waited 1 hour to get trailer. Staff (Rebecca) was kind & helpful. Trailer was great. Thank you .
SCOTT RThe manager was very professional and was extremely easy to work with.
Brittany KAs always, the Customer Service is excellent ! From the occasional rentals to getting my propane tanks filled, this place is the very best !
Michael ANothing I can think of. Everything was perfect!
Joan BMaybe try treating people the way you'd like to be treated. I. Made sure I did not misstreat anyone I kept my end of the Bargain and I did not raise my voice once. You don't abuse the customers like we're just a piece of shit. And also make your policy is clear if you want someone to know what your policy is instead of lying. Don't falsely accuse people of what you are guilty of. Not only that, but he changed his mind about us Renting the vehicle for another day which we were told We were able to but then when he finds out It wasn't dropped off at his location. He decides to lie and say We can't rent it out for another day and he had another customer coming the next morning for a vehicle that he did not even have in his possession. Then he demanded that we take the Vehicle back up to him Like as if we could vape it there .
Christopher WThe inside cab was a little dirty but I was able to clean it up at a local gas station. Also the gas tank was only half full. I was expecting a full tank of gas as is customary when renting vehicles. It was an added stop that I did not expect at the beginning of a long journey. You should rent trucks with full tanks of gas for a better experience.
Steve KLess waiting times. More staff to get guests through faster
Anthony MPick up went smooth. Employee that check me in was helpful and knowledgeable. I really have no complaints
Daveq KKeith was great to work with, made sure I was happy with the installation of the hitch he put on my small SUV. Showed me the different bike racks they had in stock and more they would get in for me on their website. I would definitely recommend going here if you are looking for a hitch, very professional and knowledgeable.
JULIE SY’all should accommodate win if they put in extra gas. We should be reimbursed for it instead of you guys being able to keep the gas and do whatever with it like people have money to be just giving it away like that.
tanhia lFast available equipment clean
MARK SThe trailer was ready to go, the staff did a great job. Unfortunately they were having computer problems when I got there. (not their fault) I had also used the app on Iphone to reserve the trailer, but was kicked out when I entered my credit card - 2 times. I was able to reserve it on my computer. This is not a reflection on the location, but needs attention
Dan RWorst customer service I have ever experienced. Penske is certainly the way to go and who I would and will recommend here on out. Uhaul worst ever!!!!!
STEPHEN NFirst time customer. Excellent customer service!! I will recommend to others and will definitely use this location again in the future.
Rhonda KEasy to find location, great service. The veto was ready no waiting.
JOHN GSomebody had their U-haul truck blocking the unites for over 48 hours. they had the truck back up to the unit door with boxes, tables and blankets from top to bottom on the trunk blocking between the truck and the unit door. They also had their pickup truck parked next to the building. They looked like they were living out of the truck and storage unit. This made it hard for us to access and move into our unit. The people never left their pick up truck. Someone should walk the grounds during the day or before leaving at night.
Jodee G | Overall ExperienceThe truck I use had a very loose steering, plus 2 times why putting the truck into gear it didn’t go into gear it jump into gear. (This was told to a gentlemen at the site) . Head lights were not very good low and high beam.
Michael Mefficient, professional staff good inventory of supplies the vehicles we need are always available and ready to go
LISA CGreat customer service at both locations.
Jenna MGreat customer service very knowledgeable staff!
jason hGuy was grumpy said the truck was filthy and I needed to sweep it out, it wasn’t. I had picked up a few scraps I found on the floor and the ropes the movers used to load. Was charged $25 so he could get the dust out
Angela MI do believe it was keith s. Who helped me. I had a car trailer and pulled off to unload it. He came out unasked and helped me unload, and got me out of their asap. Extremely friendly and inviting gentlemen 10/10 experience.
anthony mApp. For returning. Location settings. Or location did not want to read and would not let me scan the location barcode
Robin HGas gauge wasn't the same as listed on contract
DAVID MKeith was very kind, and professional
Angi AGood workers
Walter HLove your store!!
AARON GAlarms that don’t notify any one. Cameras that don’t show people stealing my stuff. Stuff stolen for two weeks and no one notices the lock is cut off. It would take a Uhaul truck to steal my stuff an no one notices. You want me to give you a good review for you utter lack of concern or security for my items. Forget it! Worst experience of my like. Happy to spread the word about the usless UHaul experience.
Newell S | Overall ExperienceI can't think of anything to improve, I had a turn signal not working for the trailer and instead of turning me away they helped me diagnose the issue and fix it so I could still use the trailer.
James MNone
David DThis is the W. Kimberly Rd., the old Kmart area. I don’t usually write reviews. But these guys were amazing the gentleman that did the paperwork and handed over the keys was very kind and very professional. Thank you so much.
ANTONIETTA VFast service friendly staff.
Jorge CThe cost started to rise.
Henry a | Overall ExperienceNothing thanks
Richard SNot a whole lot needs to be done/changed!!! The staff was Very helpful and accommodating!
Stan IPersonnel were very helpful.
David DGreat customer service
Tami w | Overall ExperienceAppreciated the consistency in the monthly rate and security at the location. Thank you all.
Ricardo R | Overall ExperienceGreat
John LThe team was great
Ken L | Overall ExperienceI reserved a 6' × 12' trailer with a drop down tailgate. After looking over the trailer I reserved, we determined the tailgate opening was not wide enough to load a Can Am Ryker, which is 4' 11" wide at the widest part of the front wheels. I looked at another trailer of the same size, but with a much shorter drop down tailgate, I determined it will work. The U-Haul employee, who I believe is the manager, had no problem whatsoever changing my reservation over to a different trailer. This U-Haul location had about everything a customer would need for moving anything. It is a very professional operation. I rented the trailer for 12 hours. Since it took me longer to use the trailer, I would not have been able to return it by closing time. I was told to bring it back the next day in the morning. I was treated like a God at this location. It's the reason why I am their repeat customer.
Thomas SThe evening we went in, there were the nicest funniest guys! We had great service. Everything was explained well and questions were answered. When we returned the U-Haul there was once again, another super guy handling the return of the truck. I would 💯% recommend U-Haul to anyone!
Toni UThis service was truly great. Quick and easy, no complaints.
james lOk
EDOH KStaff was very courteous and helpful.
Joseph H | Online Move InNone
Silvia B | Online Move InI have no recommendations
Marvin TPerfect experience. No problems at all.
Mark BCheck the trucks better. There were items and dirty footprints that I did not do.
Judith CI appreciate the customer service
Nickolas BVery helpful!
Jess FI was forced to stand outside in freezing temperatures bc the app and website didn’t process my reservation correctly..I will be claiming fraud for my payment due to this and I will never use this dogshit company again. I hope you get I to a car wreck you worthless fucking cunt
JUSTAN CGreat Service if you get the manager Martell he explains everything and ask if you have any questions or problems
greg sSuper friendly fast and a great experience
Josh WIt’s okay, thanks
Mai N | Overall ExperienceBrandon was particularly friendly, knowledgeable and helpful. As was his workmate as well, I failed to get his name.
JEFFREY H | First ImpressionsThe staff were helpful and friendly. The facility was always clean and well lit. Would definitely use in the future and refer others.
Erica M | Overall ExperienceAlways clean. Very important.
Judith C | Online Move InIt’s the best storage place in the Quad Cities!
Stephen D | Overall ExperienceManagement and staff were very rude and unprofessional. Once Management and staff knew I was from out of state and staff and Management was very unaccommodating. Would not recommend this location to anyone but but Management probably feels with the lack of competition in the area they can get away with the poor customer service
Terry C | Overall ExperienceMajority of the time when I go I notice someone there cleaning, so it’s nice that the facility seems well maintained as far as cleanliness so you know it’s highly unlikely they have any rodent issues.
Brittni T | Online Move InThey have been very helpful to me with my transition to storage while moving
cynthia g | First ImpressionsY'all sold my deceased mother's belongings!!!!!!!!!I will never get them back
Emma B | Overall ExperienceI was very greatful too the staff & manger much appreciated cause of my situation he understands my circumstances with my lupus skin condition In out of University Hospital you don't find too many people that care i'm very thankful an greatful Renita Robinson 🙏
Renita R | Overall ExperienceCheck in is what I wish it can be every ware.. awesome you Rock..
Paula M | First ImpressionsExcellent process! Very Easy! Especially appreciate the VERY helpful ENGLISH native speaker on the phone help desk!!!!! and NOT a crazy stupid automated system!!!!!!!! Good Job U-Haul!!! More companies should follow you on this.
Nathan B | Online Move InThe staff there was A 100% They were very friendly and they helped me get Exactly what storage Unit to Use
Josh H | First ImpressionsPlease return my 1st months rent, as I did not use the unit.
Branton W | Overall ExperiencePrevious unit had a roof leak and ruined our antiques
Marcia C | Overall ExperiencePerson staffed was very busy, handling multiple customers/items/phone calls at once. They needed to be brief with the questions I had. They handled the stress well, but seems like more help at the office would provide better service to customers.
KEITH R | First ImpressionsI like having multiple payment options such as they offer... It was very considerate of a staff member to remove a late fee for me once
KEVIN D | Overall ExperienceWe didn't get the original truck ordered but a smaller one and ended up leaving slot behind;There were a lot of complications along the way at our end, but; they made sure everything was secure for what my family was able to get by putting the items in storage for us. They went beyond for us and I am so grateful for them. Moving is stressful enough especially when so much was up in the ai. Thank you again for everything!
PATRICIA R | Overall ExperienceHad a great experience thanks for making our day a little easier
Sherry M | First ImpressionsThe guys were very friendly and accommodating!
Tammy L | First ImpressionsThe process to get to the U-Haul was a distance the security process was decent.
Davi C | Overall ExperienceC.J. was very kind, friendly & helpful!
Sheila V | First ImpressionsThe billing was ridiculous! My payments were paid automatically each month from my bank account. More than 3 times my checks were lost (????) and it was an incredible headache!! The office is poorly run! Glad to be done!!
Joseph v | Overall ExperienceI highly recommend the West Kimberly location. Always clean and the staff was great to work with. I have also rented trucks from the Rock Island location twice in the last two months. The staff was stellar there as well. Great Job!!!
Joshua E | Overall ExperienceBobbielee was amazing. She made my day!!
Jeffrey W | First ImpressionsWhen we call to make the payment we get out on hold a an hour or so and we get told that they help the person in the store frist then helping the one trying to make a payment and then when I pay a settlement payment I’m getting told that I owe more money to them
Timothy V | Overall ExperienceHad some of my things stolen out of my unit
Tanisha W | Overall ExperienceI NEVER rented a unit. Someone was allowed to put one in my name without my ID or signature. I talked to a manager (first name was initials...possibly CJ) who assured me that he would look into this matter and get back to me. No return calls and now this. I would like a phone call at 309 235-0410, letting me know how this matter was resolved.
Diane V | Overall ExperienceEasy reservation over the phone and able to utilize same day. Very clean facility
Brianna C | First ImpressionsPerson behind the counter was very helpful and friendly
Russell B | First ImpressionsStorage is nice and clean. But the Al’s rams are very annoying. Ours went off every time even if we disabled it.
Karissa L | First ImpressionsI feel outside can be better lit
LaShanna D | Overall ExperienceAlways friendly and helpful people. Clean and well maintained store. Very trustable storage place.
Jose A | Overall ExperienceClean, climate controlled and safe storage that I would recommend.
Karen W | Overall ExperienceStaff was very helpful and friendly...will recommend to family and friends..storage units well lit and spacious and clean
Frances P | First ImpressionsVery clean and secure. Easy to access units. I would return again if needed.
Sarah F | Overall ExperienceU haul went above and beyond to help me. I moved here on a blind. Thinking my place was fit to live . It wasn't. U haul was so helpful in getting me a storage the last on left. I really appreciate everything.I don't know what I would of done without the excellent customer service/support. Sincerely Robin williams
Robin W | Overall ExperienceThe staff was very friendly and accommodating! When we contracted the storage unit we had no idea how long we would need it as the items in storage was our 94 yr old mother’s things. She had been admitted to the hospital and we knew she could no longer live where she had been. Unfortunately, our mother passed away 3 weeks later so our need of the storage unit was no longer needed as we now knew we had to get rid of her furnishings. The staff was always helpful and we liked the setup and the storage unit as well. We definitely would recommend this location to anyone that is in need of a storage location!
Randy K | Overall ExperienceIs there a discount off of your first months rental of storage
Margarie C | First ImpressionsEmployees were always very helpful! I will recommend facility to anyone in need. Thank you!
cathy W | Overall ExperienceHuge facility and very clean. massive parking lot so there was easily enough room to unload my trailer and RV without being in other peoples way.
Todd W | First ImpressionsExcellent staff
Victor H | Online Move InMr. James facility’s general manager Developed an outstanding customer service! Polite and friendly service.
Jose A | First ImpressionsAll location need to have the same rules. Not make them up as they go.
Loyd S | Overall ExperienceReserved unit was locked on arrival and not available. Manager was need to call locksmith to remove lock for use, told it would be 2 days before it would be available. Manager was not on site and not able to reached by staff in timely manner to assist. Got a refund for the unit. Happy with the staff member that tried to resolve the issue and understand it was not on him, but as a whole it was bad experience. Took my business elsewhere .Extremely unhappy.
Jared M | Overall ExperienceDefinitely would come back if I ever have the need to.
Kenneth M | Overall ExperienceEveryone was very nice.
Erin J | First ImpressionsMr. Kelly was kind and helpful. I appreciated his compassion during this difficult time. Had issued w the card reader but other then that was a positive experience.
virginia p | First ImpressionsMy card never worked and my alarm went off every time I came in. I talked to staff and got my card reset each time. It was very annoying and inconvenient.
sarah c | Overall ExperienceThe outside lights which are supposed to illuminate the facilities and equipment area are not turned on at night and this makes it very unsafe.
KEVIN S | Overall ExperienceEasy to rent and I felt my possessions were safe
cindy g | Overall ExperienceI didn't like one of your staff member was really rude that's why I terminated my unit.
BARRY H | Overall ExperienceI wouldn't change a thing
pamela a | First ImpressionsUhaul was amazing!! I have had one other storage shed and my experience with them was horrific! I’m still dealing with issues from them! U-Haul made things so simple and their staff was amazing! Even when there were little hiccups (on my end) they were understanding and helpful!!
KERA S | Overall ExperienceEveryone was nice and helpful
Sharon F | First ImpressionsVery very friendly staff mad me feel welcome and answered all my questions.
bryan s | First ImpressionsThe woman that helped me at the West Davenport location was phenomenal. I can’t remember her name but I know she worked at Cedar Rapids location previously. She was very very helpful and I appreciated her above and beyond service that she provided.
Spencer L | Online Move InThe attendant on duty was very nice and did a good job taking care of us
Kevin B | Online Move InJames and Skylar were very professional, helpful and very pleasant to work with. The facility is immaculate! I couldn’t believe how clean everything was, and I feel safe leaving our items there with the extra security features.
Darcy P | First ImpressionsThere’s no better storage facility in the area then u haul thank you guys
Vincent J | Overall ExperienceWe had an issue But as soon as they found out the problem was addressed and fixed !!!
Tracy H | Overall ExperienceThere was a miscommunication with our storage unit and the employees on staff at the time couldn't help us resolve it but they were trying their best and were very kind. We came back the next morning to speak to management to resolve the issue as the employees recommend and had no problems at all. The entire staff I very professional and helpful
Angel C | Online Move InGood friendly and funny staff.
Theresa E | Overall ExperiencePeople are friendly and professional!! Check out to cancel storage and turn in truck Jaylyn was a great help!! If I ever need a storage unit I know where to go for excellent service!!
Christine S | Overall Experience🤟🏼🤟🏼🤟🏼🤟🏼🤟🏼🤟🏼 love
mariah l | Overall ExperienceGood place to storage
Mai N | Overall ExperienceI didn’t like it that before I had a chance to turn the storage unit over someone had went in the unit and then my rental was ended. I didn’t have a chance to check it out because I had had surgery right after my unit was emptied out. But I never informed any of the staff that I had moved out.
Phyllis F | Overall ExperienceParis was very helpful and helped me with all my needs. Very friendly and just an all around nice person.
Rebbeca C | First ImpressionsThanks for giving us a unit right at the entry.
Bruce A | Online Move InSatisfied
Connie m | First ImpressionsThere were a computer issue with my original unit. But the U-Haul staff promptly and effectively fix the issue and got me right into my unit. The people were great, the computer system was okay.
Robert S | Online Move InI’m highly annoyed. I went and closed out my storage unit the week of June 7th and the employee did not do his part so my debit card has been charged 65 additional dollars. I have called twice now for a refund and have not received it.
ELIZABETH H | Overall ExperienceClosed 15 mins early. At 6:45 instead of hours stating 7pm. Did not tell us we could get 24 hr service with storage unit.did not verify that card for security worked. Locked out of storage unit and was late getting truck back bc of this. Very rude customer service!!
Christine I | First ImpressionsCan't complain at all. Very smooth and quick.
staci s | First ImpressionsVery friendly,and polite...Thank you...
willie c | First ImpressionsThe people in the office never help and take their time with everything I was standing for 25-30 minutes with no help yelled at for opening my unit when I told them I had just payed it off but everytime I opened it the alarm would go off but it wasn’t just for me then found out it was a security or computer issue was no given an apology instead was just shrugged off the late fees are insane you guys have roaches and are completely over priced in the long run never again will I recommend anyone to your services
Johnathon H | Overall ExperienceLoved the help a neighbor area! Was a great place to find some new to us items and to leave some items for a new family.
Jennifer G | Overall ExperienceThank you again for your above and bryond care. We appreciate you all!
marica v | Overall ExperienceAshley Nicholson and James Kelly did an outstanding job. They are fast, friendly, and know how to keep the energy alive. This location is the GOAT of all U-Haul locations. I just wanna thank the staff for keeping a clean and friendly environment!
ASHLEY N | Overall ExperienceEverything went great moving in. Only thing I would work on is that a few employees need to work on their professionalism when talking with and addressing customers needs. It makes customers feel as if their business is not important to them
Christina M | Online Move InI cancelled my unit and emptied it out mid April. I paid for the entire month of April. The kids at the desk did not cancel my account and I was charged for the next month as well as late fees. Incredibly unprofessional.
Joshua C | Overall ExperienceEveryone was super nice to this first timer. My only suggestion is to warn people to always swipe the card because some of us are rushing and don't read directions. In that case, the alarm scares the jeepers out of us .
Sandra T | First ImpressionsMr. Kelly was helpful even thought the U-Haul computer system was down. Ashley and the rest of the crew were very helpful during the whole experience and we were able to successfully complete our need for a truck rental and storage rental with only a few minor hiccups..
Angela G | First ImpressionsAll staff extremely friendly and hassle free at davenport west Kimberly drop off.
MICHAEL A | First ImpressionsAweful
riviera s | Overall ExperienceTerrence, James, Orion all FANTASTIC staff. I am a Uhaul client for life!! MJ Baird 3129732644
MARY U | Overall ExperienceWhat a hassle free experience! The service was excellent! The owner and employees where very helpful and offered information, that we did not know about, to help us in our move. Just want to put out there that there thoughtfulness saved us quite a bit of money and we our very thankful for it. Would definitely recommend this facility for anyone in need of help during their move!!! We were 150% satisfied
DEAN D | First ImpressionsYour team in Davenport on West Kimberly is absolutely amazing I appreciate them very much and happy to be a repeat U-Haul customer! Terrence, Orion, and Mr. Kelly are WONDERFUL-thank you for making my move very pleasant and happy to call Iowa home.
MARY U | First ImpressionsThe place was not secure. I had my unit broken into and when I called and spoke with the employees they basically said they could not do anything. Also when. I called to try and settle payment on unit and told them the stuff left in there I could not get out due to person in prision and someone was calling me back about doing it as abandoned unit never called back and I kept calling. I had been telling them this for a year and they have the worst customer service. I let them know back in January I didn't occupy the unit and the kept it open and charging me.
Jessica H | Overall ExperienceGreat customer service guy
Scott R | First ImpressionsWe rented our truck and storage facility with us, it helped make our move much easier!
Katee B | Overall ExperienceI’ll be back next summer when the kids get out of college and will use you for years to come. Julie
julie l | Overall Experienceused before and they always been amazing
Denise S | First ImpressionsIt was a pleasure and I recommended it too many people. Thank you as well for helping with our move a year ago cross country. If we were still in Iowa we would still be there. Thank you Deanna Williams Marye Anne Hootman
DEANNA W | Overall ExperienceGreat place to store your items. Always felt my belongings were safe and secure. I never had any issues while I had my items in storage. I used this storage for about 1 year and would use them again if I ever needed a storage unit in the future!
lucinda l | Overall ExperienceI really appreciate the uhaul place on Kimberly. The staff were very helpful. And I would recommend someone else to come to experience that great staff also the great environment that they ...Thank you so much
Eric S | First ImpressionsI had no problems at all the entire time I rented the unit. I did find mouse poop in the unit when I was unloading but I didn’t find anything inside my boxes
Ericka T | Overall ExperienceStaff was very helpful and even assisted with a heavy item
thomas t | Overall ExperienceClean ~ friendly, helpful staff
sherry a | Overall ExperienceIt was unclear as to where the "gate" was on first trip. But I went into the office and the staff was very friendly and helpful and took me right to where I needed to go.
Jessica G | Online Move InVery helpful and friendly.
Ilene T | Overall ExperienceRented a U-Haul to move out of a home got the storage unit one month free (I don’t know if that’s all the time promotional) but it gave me enough time to sell my things and not have stress.
Jlynn S | Overall ExperienceI rented a truck and can't get my first month free because they failed to give me proper info.
Janice W | First ImpressionsWell mannered employees
LaTanya W | First ImpressionsVery easy check in, friendly and professional staff
Chris V | First ImpressionsThe young man was very nice and helpful and I love my storage space
benita m | First ImpressionsTony and staff were helpful, knowledgeable and accomodating with changes. The facility is clean and easy to use getting in the security system. The former Kmart building brings back memories.
Ilene T | First ImpressionsExceptional in every way. Definitely spread the word on how much this facility has to offer. Bob was very helpful & friendly.
Joan K | Overall ExperienceI will see U-HAUL in court.
Larry S | Overall ExperienceGreat location. Excellent customer service.
Rebecca Q | Overall ExperienceEveryone at U-Haul in Florida and Davenport went above and beyond to make sure we were treated like a valued customer. The indoor storage in Davenport is very well organized ,neat and clean.
Dick B | First ImpressionsIt was great I don't know how to return the truck properly but I return it well before time left the keys in the drop box the truck head to be back by 11pm thank you
Kelvin S | First ImpressionsEverything went great. Just 1 day in but Bob was so helpful as this is a new experience for me. Really appreciated it. Easy to get the unit & return the rental truck in one location.
Joan K | First ImpressionsOnce the kinks were worked out at the beginning things were good.
robin v | Overall ExperienceVery professional
Keri M | First ImpressionsTook a bit of time as 5 were waiting with only 1 employee available for customers. The employee was very efficient, however, and did a good job reducing further delay. Her attitude was excellent.
Kevin F | First ImpressionsPleased with this facility. It is clean, the lighting good, and secured access. Available carts upon entry always made it easy moving things. The staff was always helpful when I had questions.
DEBRA W | Overall ExperienceMy first night moving my stuff in I saw two cockroaches, very concerning! I called the customer service line to be put through to make a complaint but only got a phone number that did not work!
Phllip R | First ImpressionsMr Duncan's was very helpful
CONNIE D | First ImpressionsThe people that work here were probably the worst uhaul experience I've ever had. I will never get a storage unit at this place again.
Jordyn B | Overall ExperienceGreat service
david w | First ImpressionsThis facility went above and beyond to accommodate my needs. They were very helpful and responsive to my situation. A special thanks to Denise the manager of the facility for helping solve my problem.
Jevon B | Overall ExperienceThe facility was understaffed. The line took forever. Once I got to the counter the computer system wasn’t working. Took way too long to get through the move in process. Not happy with my experience.
Tim W | First ImpressionsThis was a nice indoor facility, it can use more outdoor units
michael w | Overall ExperienceFriendly and polite
BRIAN G | Overall ExperienceWent to pay rent, was told it was paid. Three days later get late notice and late fee. Facility is great! Some employees great, others need more training and better customer service skills.
Sherri V | Overall ExperienceWait time to speak to someone was extremely long (15 mins) which I didn’t appreciate at all.
Armaghan M | Overall ExperienceThe gentleman that waited on us was so nice.
susan f | Overall ExperienceAll of the people I worked with were courteous and helpful. The facility was better than expected because I had not realized it was climate controlled and that was a nice surprise. Highly recommend.
Michelle H | Overall ExperienceI’ve used this particular U-Haul facility a few times now and they have a been excellent every time. I would never hesitate a bit to recommend people do business with them. Steve
Stephen L | Overall ExperienceGood job
Joe T | First ImpressionsStaff is awesome!
teresa o | Overall ExperienceThis place is fantastic! They helped me out greatly and I am so grateful that my storage unit at U-Haul is nice and clean! Great customer service!
Laura S | First ImpressionsIt was awesome and helpful
aleta n | First ImpressionsFacility leaked water, stuff got wet. Had to take my bed to the dump. Everything smelled awful. The lady on the phone insisted we could not get a refund for unused days. We waited a half hour for help
Robyn C | Overall ExperienceWebsite terrible. We got there to check in, they couldn't find the reservation. Had to start over three times. Computer kept losing info. We gave up and left with no unit. Very bad experience.
Kathleen L | First ImpressionsThe guy that helped me was amazing and very helpful
PATRICK H | First ImpressionsEveryone was very helpful!
Brad N | First ImpressionsIt was a place to put my stuff
Matthew P | Overall Experiencerobert was very prfessional and valuable asset
roberto M | First ImpressionsWe were very pleased with the friendliness & helpfulness of the staff. Everything was explained carefully, we were given a "tour" directly to our unit, and all of our questions were answered.
greg f | First ImpressionsThank you
Jeanne A | First ImpressionsRobert was great in getting me a truck as well as a storage unit. Great service. Thanks U Haul.
queenie j | First ImpressionsThe representative that to care of me was extremely excellent and went above and beyond. The facility is state-of-the-art and completely immaculate and I will recommend it to everyone.
Jeff D | First ImpressionsYou need to have more people working on the weekend. It was crazy. I was in line for 30mins.
gennett m | First ImpressionsI was well pleased with the service.
gennett m | Overall ExperienceVery friendly and helpful staff. When something went wrong it was fixed and accommodations made. Will always use u-haul. Thanks everyone!
Thomas H | Overall ExperienceThe staff was very helpful and friendly. I also got a storage unit with the truck and I found it very convenient to be able to move and store my belongings in the same place. Life saver!
Tosha H | First ImpressionsEverything was very good and extremely helpful. Our rep made sure we knew all. We were extremely pleased with the security there. I will give a 9 out of 10 due to it being new. Thank you.
David C | First ImpressionsVery helpful and friendly! Clean and well lit!
Kenneth M | First ImpressionsGreat
ashly s | Overall ExperienceGreat customer service love. Robert he is an amazing person. He was very pleasant.
shawn m | First ImpressionsI was wrongly charged seven months rent of a U-Box on my credit card. I left MANY messages for West Davenport manager Denise Wagner to return my call. I had to call Customer Service to get any respons
shelley s | Overall ExperienceIt was great.
marcus t | Overall ExperienceI don't have any comments.
mary e | Overall Experiencestaff was friendly and very helpful. The services provided really met my needs. Thank you!
susan s | Overall ExperienceLove the 24hr access well kept and clean facility staff nice and friendly
Valencia D | Overall ExperienceGreat service.
Shayna V | First ImpressionsThe only thing I didn't mind is I went out and bought a $12 Master Lock thinking that would work and found out that I had to buy a circle lock for an additional $12 but everything else was great thank
Jessus W | First ImpressionsBecca is awesome customer service is great i would recommend this place to everyone, I'm not sure what the other 2 ladies names are but they were great also.
Dora R | First ImpressionsSecure, clean building and Friendly Staff!
sherry a | Overall ExperienceThey spelled our last name wrong
Edward J | Overall ExperienceFacility itself was amazing couldn't have asked for a better place to store my belongings. But the staff has much to be desired. Most people were nice but the few that were rude ruined my experience.
james y | Overall ExperienceI had an issue with roaches after my things had been there for about a year. Manager didn’t wanna compensate me for the lil time I had left and I moved out and had to pay for the rest of the month.
Georgette R | Overall ExperienceWhen I had to move in the initial large door was broken so I had to take everything through the small door. That was difficult but I realize things break.
danielle t | Overall ExperienceThe female staff is very rude and there is roaches in the unit and hallways and when I told the staff they didn't do anything about it I had to throw some memorable possessions away cuz of roaches...
Melissa S | Overall ExperienceWe returned our car dolly to a different location, but in the past did return to this location and the personnel were very friendly and accommodating.
Dave K | ReservationAfter some initial communication errors the staff was helpful and completed all necessary activities to make me whole and feel like a valued customer.
phillip r | Overall ExperienceVery clean and professional, the garage doors and climate control are great
Linda K | ReservationThe staff was friendly & professional. I would recommend this store to others.
Lori H | ReservationThe unit looked so clean and safe, I didn't think I would come back after 2 months and find ROACHES everywhere even in the hallways. I destroyed most of my stuff didn't want to infest my house.
janice b | Overall ExperienceVery clean and easy transaction. No hassle.
Cindy D | Overall ExperienceIF YOU ARE GOING TO MOVE IN THE STATE OR OUT OF STATE. PLEASE CHECK WITH U-HALL. THEY HAVE THE KNOW HOW, AND WILL HELP YOU. THANKS U-HALL, KELTON MOON JR DAVENPORT,I
kelton m | Overall ExperienceA mistake was made by the staff and computer but I had to pay for it....literally! I had to go in twice about it with no satisfactory results. The manager was a child who isn't ready for the position!
Janet T | Overall ExperienceGreat customer service. Very helpful. Clean unit and facility.
Julia V | ReservationI only used the unit for three months from June 2nd to September 10th. However I paid for the month of September and only used the unit for 8 days but was told that they would not prorate. UNFAIR!
DENISE W | Overall ExperienceThe one thing is that I paid for Sept rent and got all my belongings out of the unit by Sept 4 and did not receive any credit on my unit or the truck that I rented that day. Very disappointing.
LEE M | Overall ExperienceEasy return, friendly service, good location.
Dave K | ReservationGreat customer service!! We showed up 5 mins after closing and they were gracious enough to go ahead and check us in and give us the tour, patiently answering all of our questions. Highly recommend.
Todd M | ReservationBest u-haul experience so by far! Super friendly and knowledgeable employees........A+++ Customer service.WILL use this location for ALL future U-Haul services. J.M.Widon
Joseph W | ReservationExcellent customer service
Valencia D | ReservationWe have rented storage from this UHaul facility twice now, and the former Target store that UHaul converted provides easily accessible storage and ample parking and manuverability. Friendly staff!
beverly g | Overall ExperienceExtremely affordable and clean facility and a convenient way to store college extras for the summer!
Jennifer C | Overall ExperienceWe rented pods which were clean and well maintained.
DINA S | Overall ExperienceEverything went quickly and on time.
Kevin B | ReservationHelpful staff and very efficient service.
Susan S | ReservationThe staff at this U Haul facility were always friendly and helpful.
Chester S | Overall Experiencena
Hamed R | Overall ExperienceGreat staff and super friendly.
MARIA D | Overall ExperienceJust what we needed for our move to Davenport.
Kathleen T | Overall ExperienceVery happy customer!!!
Tiffany P | Overall ExperienceDenise was very helpful & friendly, we had 7 U boxes, she made moving so easy, she went out off her way deliver the boxes 3 different time. She was awesome!
Ramona S | Overall ExperienceUhaul employee said racist remarks toward me, and refused to rent to a man that came into the store to rent a truck because she assumed he was with me because he was BLACK!!! Just sick!!!
ta'mora m | Overall ExperienceThe only thing that annoyed me was this : I was a day late paying the rent, and my son called to say th at uhaul was looking for me. No one even called my number.
Leslie M | Overall Experience