Customer Reviews for U-Haul Moving & Storage of West Hartford

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of West Hartford

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Jeffrey H.
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Everyone was very attentive and helpful.

Ryan P. | Overall Experience |
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JAMES H.
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Nothing. Very courteous staff. Helpful and quick.

ALEXANTHONY P.
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Customer did not leave a comment.

Ricardo W.
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Customer did not leave a comment.

robert m. | Overall Experience |
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Break-in while I was renting. My storage locker was not broken into, but a few in my area were.

robert A.
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Customer did not leave a comment.

JONATHAN T.
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Customer did not leave a comment.

Jonathan T. | Overall Experience |
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Customer did not leave a comment.

LOUIS V.
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Customer did not leave a comment.

VALERIE B.
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Customer did not leave a comment.

ERIC N.
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Replace all personnel a this location. Not one person had an attitude of caring about their customers. If we wanted a truck with gas in it we were told we would have to go back inside and get in the back of the line. Change your policy of renting out trucks with nearly empty gas tanks. People on busy moving day do not have time to do your job of stopping for gas before the job even gets started. In our case the mover was paid hourly and waiting for the truck. They wrote a comment about us stating we were shouting at them. This is not at all true.

John C.
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Customer did not leave a comment.

LIGIA W.
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Customer did not leave a comment.

MARGARET G.
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Friendly and very accommodating staff

Jonathan T.
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Customer did not leave a comment.

NANCY G.
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Customer did not leave a comment.

PETER H.
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Great experience...employees were friendly and knowledgeable. Equipment was in great shape and easy to use. It was. Pleasure working with the crew at the West Hartford, CT location! Would recommend and definitely rent from UHaul again.

Jon T.
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Customer did not leave a comment.

ELIZABETH S.
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Customer did not leave a comment.

LYNN R.
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Carmen, Kitty and Jalisa were all very nice and helpful! Van was brand new and ultra clean!

DANIELLE L.
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Customer did not leave a comment.

ROBERTJ N.
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Customer did not leave a comment.

MARK R.
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Customer did not leave a comment.

Brian H.
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the customer service rep at this location was extremely rude. For one thing, I parked in the ONLY available parking spot in the entire lot. I am with Handicap pass so I put it up on the dash and proceeded inside. This parking spot looked as though it was with Handicap as it's just in front of the door beside the two at the front. I walk in and the rep was not there, she came in a few minutes after we were awaiting. She stated "For future do not park there, ok? It's the manager's spot." .. I was pretty put off by that but agreed to this "future" drive in to park elsewhere. I find that extremely rude and unnecessary. Then she proceeded to be very rude during our transaction. We asked for a hand truck equipment and were rung out. She was so hard to understand her speaking that we had to ask several times to repeat that we didn't understand but were told we were all set. Then we realized as we were moving using the van that the hand truck was not in the van! It was never given to us. We also had issue when returning the van. This rep was rude again, called out to me in line and stated in a very difficult to understand fashion that we were "all set' again. Leave keys pull it up pointing to side of building. I'm thinking.. ok? like just "all set and leave?" and I repeated that and she said "Yup" and I said I will need a refund for the hand truck she was quick to answer me as though I'm bothering her to say "YUp I am refunding you for that" so my companion returned to the building to ask if that was truly the case that we are to Leave without any other signature or anything needed and to just leave as "All Set' and assume the refund and charges would be on an email which I just received - I do see that she refunded $30 as a "Oil repair and tire credit " of sorts. I'm just not happy that I have to deal with inconsiderate people in today we should be more able to communicate and be of good friendly service to one another. She needs to realize we don't rent a van or dolly or whatever frequently. We need specific instruction and perhaps less of an attitude about where we parked. It is truly unnecessary to act that way. I'm customer service and work with the public and would be fired to act this way towards someone doing business with my company

Jerrod B. | First Impressions |
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Customer did not leave a comment.

Jonathan T. | First Impressions |
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Customer did not leave a comment.

Darel E.
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Customer did not leave a comment.

ROBERT S.
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Staff was courteous and accommodating (even in the rain)...and the trailer worked fine.

Charles H.
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They were incredibly rude. I have be a loyal customer of uhaul for 30 years never again

jeffrey S.
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Customer did not leave a comment.

THOMAS R.
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Not much. Vehicle needed an oil change and had a lot of missed prior damage. Verbal discussion regarding collision waiver damage was not accurate and contradicted thw written contract. 4th time using this location, I'll be back. Renters must inspect the vehicle for non disclosed or undisclosed damage otherwise they will be liable!!

Anthony B.
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Very frustrating returning the vehicle after hours. Location would not detect even though location services was turned on in my phone . Had to spend 15 minutes on hold with customer service after moving all day and exhausted. Not impressed.

LEONA C.
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Other than the wait in line, the whole experience was a positive one. Would recommend to a friend.

Gabriela Z.
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Customer did not leave a comment.

Margaret C.
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Staff were professional and courteous

Mark R.
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Be consistent

Sokunroath T.
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Cool staffs

Kimberly R.
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Customer did not leave a comment.

JASON W.
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The woman that waited on me was of dark complexion. I don't have the paperwork so I couldn't tell you her name but there was a Caucasian woman there who attempt to treat me as a customer worse than trash so no I would never come back to that location or recommended the woman that waited on me she wore glasses very polite and very nice the Caucasian woman totally disrespectful

Brian D.
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First time just dropping off a truck. Very easy and convenient.

Christopher D.
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The associate who helped me was friendly, courteous, and efficient. Upon my return she closed out my rental quickly. It was all very convenient

PHILLIPS C.
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Customer did not leave a comment.

Joseph S.
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The Truck Return video is not correct. It says to park anywhere, take a photo of the location and put the key in the Key Drop box. While looking for the key drop, we had to ask. We were informed that we should have pulled into the Return Equipment lane. The video misled ud.

James R.
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Customer did not leave a comment.

KENNETH M.
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I think your gas gauges are fixed to stop ppl from filling 100% so you can charge them extra. I filled my tank about a block away from your location and still I'm charged for gas by you. I feel this is illegal and needs to be dealt with.

ARLINDO C.
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Truck wasn't full of gas had a little over a quarter I brought it back with a little over a quarter and I got charged $9.50 And I only drove 22 miles and I had put five dollars in which was 2 1/2 gallons

Kira D. | Online Move In |
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Awful experience. Horrible customer service. Unpleasant, rude & disrespectful employees. I will no longer be a Uhaul customer.

steven S.
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Keep doing what you're doung

CARRIE H.
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Just hope the advice about how to handle electronic tolls proves to be accurate...if not, might be very expensive.

janice S.
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Customer did not leave a comment.

Mark R.
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Set the store up. Waited over 1/2 hour to pick up an online pre-filled out and confirmed rental. Employee could not help me because manager went out back with customer and there was no change in the Cash drawer to process the transaction in front of me. Had to wait until the GM came back to get change? District Manager came in and all of a sudden everyone is moving and helpful.

Raymond N.
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Customer did not leave a comment.

Joseph C.
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Misty and Sandra were really great. I have not enjoyed past experiences with U-Haul and have chosen not to use you. I had no other option this time. Misty, and especially Sandra made me feel like I should give U-Haul another chance; so helpful, friendly and courteous.

Patritcia L.
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A wonderful experience from pick up to return. Everyone was friendly and professional and the facility and trucks were immaculate. All the folks took every safety precautions. I will always go back and will recommend. Great place!!

TIFFANY F.
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Customer did not leave a comment.

TAYLOR D.
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Customer did not leave a comment.

STEPHEN L.
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Staff was professional, friendly, courteous, helpful and informative, just as they were when I rented from this UHaul location back in July 2020. I've been very pleased with my experiences renting from this location so don't have any improvements to suggest.

Leo A.
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I have been using this location for over 5 years. The staff is friendly the equipment is clean and the propane refill station is very convenient. I was a little disappointed in my latest rental that it didn't come with remote control mirrors?? I thought that was unusual.

onesimo C.
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Customer service was terrible.

William D.
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I reserved uhaul in Plainville CT but got sent to west Hartford 10 miles out of my way because the trailer I needed was there. This also made the return farther

Thaddeus D.
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Horrible customer service, discriminated against us because we declined to wear a mask, and were overall rude & unpleasant. We also got charged an extra day for arriving 45 minutes after our 24 hour mark. I will no longer be a Uhaul customer moving forward.

THOMAS B.
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The trailer pulled nice and straight with no problems.

MARY F.
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Nothing to improve. Girls there were very nice and xtra helpful.

Kimberly W.
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Service was great nothing

Patrice W.
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Customer did not leave a comment.

Michael W.
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When returning the truck often hours was very difficult to open the gate. We did not have a pin number to open the gate.

Kevin K.
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Customer did not leave a comment.

Julio E.
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Customer did not leave a comment.

Jeanne B.
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Customer did not leave a comment.

James H.
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When picking up a vehicle during covid times and doing remote check-in, it would be helpful to include location of the vehicle since most uhaul sites are large and with numerous vehicles.

MIGUEL N.
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Keep doing a great job and thank you to the staff

TAYLOR W.
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Carmen was professional and very nice.

Naiya P.
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Customer did not leave a comment.

Kenneth W.
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Had to switch vehicles before leaving the lot because check engine light came on.

Maxie E.
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Staff was kind and courteous. Clean environment.

JOHN L.
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Customer did not leave a comment.

Jayson D.
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Inspect equipment/trucks for leakes as to avoid personnel property damage

Pedro G.
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Customer did not leave a comment.

Kyle F.
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Customer did not leave a comment.

Mckeighry T.
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Customer did not leave a comment.

Rene V.
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Customer did not leave a comment.

Bob R.
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Customer did not leave a comment.

JANICE G.
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The service rep who dealt with me was quite impersonal and honestly, a bit rude. If she doesn't like her job, she should get one she enjoys, and that may help improve her demeanor.

laura B.
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Customer did not leave a comment.

WILLIAM M.
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engine cover leaks ,hot air into cap from engine

Nathan S.
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Staff is very helpful - especially the guy with the cool hate

rew P.
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Customer did not leave a comment.

davider S.
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Customer service was very bad, The lady at the counter was very rude and she has bad attitude towards customers.

Andrew J.
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Nothing but the other Uhaul dropped the ball equipment would not start two 26 “ cause me to get a Uber and go to south street location who took care of my needs not looking forward to going to Plainville location again

charles W.
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Customer did not leave a comment.

Alan R.
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Customer did not leave a comment.

Daniel P.
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Customer did not leave a comment.

Elizabeth D.
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One very calm employee was handling everything Friday afternoon. She ought not have been put in that situation!

Milton O. | Overall Experience |
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Customer did not leave a comment.

james W.
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Could not have been more convenient.

GERALD W.
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Customer did not leave a comment.

patricia C.
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Everyone in Ct and abs perfect!!

jose S.
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Asked for a different trailer but was told the others were reserved. The one I got was rather large and the were two smaller ones that were a better fit.

alina S.
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Poor customer service. Sales associate Carmen was not friendly upon arrival and throughout my interaction. The truck however was in good condition. It got the job done.

charles C.
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Customer did not leave a comment.

LESLIE R.
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Customer did not leave a comment.

James M.
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Customer did not leave a comment.

BETSEY C.
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Don't expect customers to have internet access at their fingertips. And be knowldgable about how to use it. And willing, as though we worked for you. Some of us are 67 years old!

Thomas M.
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Customer did not leave a comment.

robert N.
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Customer did not leave a comment.

Kevin C.
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The staff that work here are great! We made many trips into the store for boxes and bubble wrap and then ultimately, to rent a truck. Every time they were helpful and courteous.

adrian g. | Overall Experience |
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Customer did not leave a comment.

charles t. | Overall Experience |
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The UHAUL fac8lity was exactly wha5 we needed and a very business like facility. We liked the size of the unit and it’s cleanliness and the entry gate. We had good experiences with anyone we spoke with in the office. For us, it was supremely convenient.

pamela t. | Overall Experience |
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Way concert had 2 u it’s for 1.5 years and couldn’t move out on my renewal date bc I was wapfor movers so I would like to be reimbursed for 3 weeks. Please advise. Thank you. Pamela Totten Alvarado

Anna N. | First Impressions |
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saw a few mice traps upon arrival and in my unit, but other than that, the space is clean and convenient. thank you for your help!

guillermo g. | First Impressions |
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Yesterday, 06/04/2020, I was assisted by William at the West Hartford location; he was *very* courteous and helpful...made my decision to use UHaul storage easy. (More employees in any business should be like that!)

gary b. | Overall Experience |
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Great staff and service!

Jim W. | Overall Experience |
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They are always available to solve any issues or problems; promptly, professionally and with a smile (under the mask!). They are good people.

GUY D. | First Impressions |
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Customer did not leave a comment.

Carla S. | Overall Experience |
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I can't thank the staff enough for there help. Truly wonderful and friendly staff. Your support and assistance was priceless. Much love from a very customer. C.Smith

Robert B. | Overall Experience |
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Positive experience over all. There was some confusion at times about how to exit the building with a vehicle. Signage would be a big help.

SAUNDRA M. | First Impressions |
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Staff were professional, helpful, and polite.

Laura R. | Overall Experience |
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The manager Ms.Galarza very helpful and a great person. I will recomend this place for Their storage and vehicles Well maintain.

myrna c. | First Impressions |
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Thank you for being patient to take time for writing on paper for deaf customer!

Michael S. | Overall Experience |
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Everything was great

Abigail K H. | First Impressions |
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Service person took her time allowing me to choose a unit. She fully explains the equipment to access the property. The unit is clean and climate controlled. This far, so good!

Joey's C. | Overall Experience |
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Great customer service

everald w. | Overall Experience |
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I met and interacted with approximately five staff members,they were helpful, patient and knowledgeable of the processes and tools available to get the job done. It was my first storing so well done.

town o. | First Impressions |
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Ms. Carmen, the manager, always professional and kind, provide clear instructions and expectations. Always a pleasure, thanks.

Kyra B. | Overall Experience |
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Staff was personable and friendly. They were extremely knowledgeable of the products and made sure my needs were met. Best U Haul I have been to.

NAJEE J. | Overall Experience |
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I wouldn't recommend because I traveled for 26hrs coming from Louisiana. When I made to the storage it was closed, so I couldn't close my unit. I was charged the extra month for being late.

MARGARET G. | Overall Experience |
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Thank you Charles for your help closing my account.

LANA B. | Overall Experience |
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Staff professional

Juliet M. | Overall Experience |
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Very clean and convenient location with great customer service.

Michael R. | Overall Experience |
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Terrible experience. Employee Catherine Cruz was extremely rude and insulting. Had a major issue with a lock, still being charged for a rental that was supposed to be reimbursed (only half was). Awful

richard h. | Overall Experience |
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Very friendly staff.

Solimar O. | Overall Experience |
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They have an excellent staff providing excellent customer service.

Maria E L. | First Impressions |
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Received great customer service from general manager Erik.

eulalie s. | Overall Experience |
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Very good deals and customer service

Adam J. | First Impressions |
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The manager - Erik Atkinson, was exceptional! Mr Atkinson was extremely competent, helpful and resourceful, when I presented him with some sudden complications/changes to my uhaul needs. Thanks!

NINEKA T. | Overall Experience |
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They worked with me even though I was always later making my monthly storage payment.

Raynette M. | First Impressions |
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one of the best experience that i have ever had with a customer service representative Her name was Kassandrrs Guzman she answered all my questions and concerns i give her a 10 a perfect score

Rachel G. | First Impressions |
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Everyone was very professional and helpful. Would recommend using U-haul to family and friends.

wanda m. | First Impressions |
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Customer Service Very Professional she explained everything so well & best part got 1st month free. Super Happy because due 2 my husband’s stroke our financial status has changed Tremendously T.Y.😃

LANA B. | First Impressions |
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Staff professional and courteous

JORDAN F. | Overall Experience |
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Had mice in my unit otherwise was a great place

James M. | First Impressions |
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The service lady who waited on me was absolutely extravagant. She made me feel at home. She made it so easy to do business with U-Haul. I thank her far all her beautiful services.

Cruz V. | First Impressions |
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Very professional and patient staff made the whole ordeal of moving pleasant. I was dreading today for lots of reasons but the U- haul staff made it easy.

Lucius Keldin W. | Overall Experience |
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I became very unhappy with the lazy staffers at the West Hartford location and the over priced storage units. The cleanliness and lighting was terrible like the staffers. I found a better storage.

marc B. | First Impressions |
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Marshall,as always, incredibly competent and friendly.

scott g. | Overall Experience |
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They made everything easy. I went here after spending more than an hour waiting at the Capitol Ave-Hartford location. Didn't trust it.

JOE C. | Overall Experience |
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No elevators.i used a uhaul storage in florida at two different locations and both had elevators Very inconvenient in west hartford. Wouldn't go there again

NINEKA T. | First Impressions |
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Wonderful service even at the last minute of the hour before they close for the day.

steven b. | Overall Experience |
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I was very happy with the service

Nicole V. | Overall Experience |
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Charlie was very helpful in the closing of my storage unit

Lucius Keldin W. | Overall Experience |
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Most of the staff is nice.

Zipporah S. | Overall Experience |
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While the staff was friendly, the facility had roaches and mice. I was nervous about bringing my belongings into my new home. While that wasn't Uhaul's fault there has to be something that can be done

Ann G. | Overall Experience |
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It met my needs.

emanuel I. | Overall Experience |
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You were too quick to start threatening auctioning my things for not paying the rent on time. My credit card information was made available to your office before moving in. I am also a regular custom

Marc B. | Reservation |
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Good solutions to problems that came up with equipment not from their store,not their fault.

CHARISSE H. | Overall Experience |
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Not happy they got rid of parking with no explanation and an alleged certified letter sent. Claims they couldn’t reach me but when rent was due, and an issue with my card, they always found me.

JOSEPH H. | Overall Experience |
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A customer for years and they made me leave my RV parking spot because they got greedy and wanted to put in more storage units. They offered me a spot in Plainville for $200.00 per month, was $79.95.

Solimar O. | Overall Experience |
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Excellent service.

SANDRA L C. | Overall Experience |
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Bad experience, I will never have a storage here again but I would say Matt and Jessica at the West Hartford location were very helpful and was able to solve my issues.

Shawnday C. | Overall Experience |
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Would use again!

Michael D. | Overall Experience |
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With my truck rental, I was offered a month’s free storage. However, I have just finished using my storage, so the month free really doesn’t help me and I feel a little cheated. Also, mouse droppings

LANA B. | Overall Experience |
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Staff was professional

Maria F. | Overall Experience |
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Very pleased with overall service. Thank You!!

Terence D. | Reservation |
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After hours return was easy.

JULIE B. | Overall Experience |
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I rented a UHaul truck from the West Philadelphia location and headed to UHaul-West Hartford to drop off. I was pleasantly surprised that the truck rental came with 1 month of storage. Excellent!

libby F. | Overall Experience |
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Thank you your place was great! Clean alway well lite. Whenever I needed any help you were right there. Very frenly! If anyone needs a place for storage Uhaul is the place Thank you again Libby.

SAUNDRA M. | Overall Experience |
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Staff helpful.

No reviews have been submitted for this location.

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