Customer Reviews for U-Haul Moving & Storage of West Hartford

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of West Hartford

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

melissa G. on

Rating:

Great service at a great price.

denise R. on

Rating:

They were fabulous

Michael F. on

Rating:

Customer did not leave a comment.

Nelson G. on

Rating:

Nothing. The interaction was great and the service was great.

Iva K. on

Rating:

Customer did not leave a comment.

Joey's C. on

Rating:

Customer did not leave a comment.

Kyra B. on

Rating:

Staff was personable and friendly. They were extremely knowledgeable of the products and made sure my needs were met. Best U Haul I have been to.

NAJEE J. on

Rating:

I wouldn't recommend because I traveled for 26hrs coming from Louisiana. When I made to the storage it was closed, so I couldn't close my unit. I was charged the extra month for being late.

Martin L. on

Rating:

Customer did not leave a comment.

thomas M. on

Rating:

Customer did not leave a comment.

Arvind S. on

Rating:

Customer did not leave a comment.

Joseph L. on

Rating:

Easy, easy, easy.

William D. on

Rating:

I really do not have anything to offer. Everything went smooth and quick during the pickup and drop off of the trailer that I rented. Everyone that I dealt with was very nice and friendly.

Pedro F. on

Rating:

Customer did not leave a comment.

dale W. on

Rating:

Carmen and her team were ambitious and persistent in getting the right hitch installed beautifully

Nadejda M. on

Rating:

Manager and staff were not friendly. When I arrived they were taking care of personal matters and made customers wait indefinitely. They seemed upset or as if they did not care to be there.

Shannon B. on

Rating:

Customer did not leave a comment.

daniel C. on

Rating:

Very good..

Jonathan M. on

Rating:

Customer did not leave a comment.

Adrienne L. on

Rating:

The pick-up was fast and efficient and the equipment was perfect. The cost was extremely reasonable. I have used them before and will continue to use them.

Rafael S. on

Rating:

Customer did not leave a comment.

Nick G. on

Rating:

reservation at plainville ct was not available upon arrival transferred to west hartford location with $50 d0llar credit witch was a additional 20 miles in milage and fuel costs and time awaiting reimbursement to cc thanks

Samuel B. on

Rating:

Customer service is very poor. The lack of employee engagement is very disappointing. Also the associate that does installation was not even able to give us an estimate time that they were going to keep our car. No, I wouldn’t recommend this place to anyone.

Cassandra W. on

Rating:

I was wrongly charged $700 for my uhaul rental and everyone I spoke with in customer service was not helpful and made me feel like it was my fault for being charged that price. This isn’t a review for the west Hartford location but for Uhauls general customer service team. There was a serious lack of communication between them and I had to keep chasing down the right person to speak to in order to resolve this issue. It took days and seemed like it wasn’t a priority to resolve on the customer support side...I will not be using this service again.

ROBERT S. on

Rating:

Very good experience over all. Nice people, very helpful. Have used before and will certainly use again.

Nicholas C. on

Rating:

Customer did not leave a comment.

Ron M. on

Rating:

Customer did not leave a comment.

Hajrudin B. on

Rating:

Customer did not leave a comment.

Destinee G. on

Rating:

Great workers

Lawrence B. on

Rating:

Couldn't have gone smoother.

Ronald M. on

Rating:

Customer did not leave a comment.

Peter E. on

Rating:

Customer did not leave a comment.

Colin B. on

Rating:

I rent from this location several times a year. The employees at this location are very good. My main problem is that there is never a full tank of gas in the rental. The most recent was 1/4 tank- I had to stop for gas as soon as I picked up the truck. This in unacceptable

Erica H. on

Rating:

Customer did not leave a comment.

Sean S. on

Rating:

Truck was 1/4 tank for a 1000mi trip, should have been provided at full. The first thing to do or me shouldn't be to fill up a reserved vehicle. Auto tow package had a broken taillight and it took the reps 2 hours to replace, only for it to fall off immediately on the highway causing further delay. No excuse for equipment to not be road ready for a reservation made weeks ahead of time. UHaul laziness and substandard installation led to potentially dangerous driving conditions. What if that taillight completely tore off and hit someone's windshield? Or a motorcyclist?

David B. on

Rating:

Overall the whole process was seamless, the only thing I would suggest is additional parking.

Angel F. on

Rating:

Customer did not leave a comment.

jorge R. on

Rating:

sorry but this store, I don't rent a car anymore, I went to deliver the car the other day, an employee, ordered me to clean the car, there were some papers on the floor .... being a client, had to clean?

stanley T. on

Rating:

Customer did not leave a comment.

MARGARET G. on

Rating:

Thank you Charles for your help closing my account.

LANA B. on

Rating:

Staff professional

Juliet M. on

Rating:

Very clean and convenient location with great customer service.

Michael R. on

Rating:

Terrible experience. Employee Catherine Cruz was extremely rude and insulting. Had a major issue with a lock, still being charged for a rental that was supposed to be reimbursed (only half was). Awful

richard h. on

Rating:

Very friendly staff.

Solimar O. on

Rating:

They have an excellent staff providing excellent customer service.

Maria E L. on

Rating:

Received great customer service from general manager Erik.

eulalie s. on

Rating:

Very good deals and customer service

Adam J. on

Rating:

The manager - Erik Atkinson, was exceptional! Mr Atkinson was extremely competent, helpful and resourceful, when I presented him with some sudden complications/changes to my uhaul needs. Thanks!

NINEKA T. on

Rating:

They worked with me even though I was always later making my monthly storage payment.

Raynette M. on

Rating:

one of the best experience that i have ever had with a customer service representative Her name was Kassandrrs Guzman she answered all my questions and concerns i give her a 10 a perfect score

Rachel G. on

Rating:

Everyone was very professional and helpful. Would recommend using U-haul to family and friends.

wanda m. on

Rating:

Customer Service Very Professional she explained everything so well & best part got 1st month free. Super Happy because due 2 my husband’s stroke our financial status has changed Tremendously T.Y.😃

LANA B. on

Rating:

Staff professional and courteous

JORDAN F. on

Rating:

Had mice in my unit otherwise was a great place

James M. on

Rating:

The service lady who waited on me was absolutely extravagant. She made me feel at home. She made it so easy to do business with U-Haul. I thank her far all her beautiful services.

Cruz V. on

Rating:

Very professional and patient staff made the whole ordeal of moving pleasant. I was dreading today for lots of reasons but the U- haul staff made it easy.

Lucius Keldin W. on

Rating:

I became very unhappy with the lazy staffers at the West Hartford location and the over priced storage units. The cleanliness and lighting was terrible like the staffers. I found a better storage.

marc B. on

Rating:

Marshall,as always, incredibly competent and friendly.

scott g. on

Rating:

They made everything easy. I went here after spending more than an hour waiting at the Capitol Ave-Hartford location. Didn't trust it.

JOE C. on

Rating:

No elevators.i used a uhaul storage in florida at two different locations and both had elevators Very inconvenient in west hartford. Wouldn't go there again

NINEKA T. on

Rating:

Wonderful service even at the last minute of the hour before they close for the day.

steven b. on

Rating:

I was very happy with the service

Nicole V. on

Rating:

Charlie was very helpful in the closing of my storage unit

Lucius Keldin W. on

Rating:

Most of the staff is nice.

Zipporah S. on

Rating:

While the staff was friendly, the facility had roaches and mice. I was nervous about bringing my belongings into my new home. While that wasn't Uhaul's fault there has to be something that can be done

Ann G. on

Rating:

It met my needs.

emanuel I. on

Rating:

You were too quick to start threatening auctioning my things for not paying the rent on time. My credit card information was made available to your office before moving in. I am also a regular custom

Marc B. on

Rating:

Good solutions to problems that came up with equipment not from their store,not their fault.

CHARISSE H. on

Rating:

Not happy they got rid of parking with no explanation and an alleged certified letter sent. Claims they couldn’t reach me but when rent was due, and an issue with my card, they always found me.

JOSEPH H. on

Rating:

A customer for years and they made me leave my RV parking spot because they got greedy and wanted to put in more storage units. They offered me a spot in Plainville for $200.00 per month, was $79.95.

Solimar O. on

Rating:

Excellent service.

SANDRA L C. on

Rating:

Bad experience, I will never have a storage here again but I would say Matt and Jessica at the West Hartford location were very helpful and was able to solve my issues.

Shawnday C. on

Rating:

Would use again!

Michael D. on

Rating:

With my truck rental, I was offered a month’s free storage. However, I have just finished using my storage, so the month free really doesn’t help me and I feel a little cheated. Also, mouse droppings

LANA B. on

Rating:

Staff was professional

Maria F. on

Rating:

Very pleased with overall service. Thank You!!

Terence D. on

Rating:

After hours return was easy.

JULIE B. on

Rating:

I rented a UHaul truck from the West Philadelphia location and headed to UHaul-West Hartford to drop off. I was pleasantly surprised that the truck rental came with 1 month of storage. Excellent!

libby F. on

Rating:

Thank you your place was great! Clean alway well lite. Whenever I needed any help you were right there. Very frenly! If anyone needs a place for storage Uhaul is the place Thank you again Libby.

SAUNDRA M. on

Rating:

Staff helpful.