Customer did not leave a comment.Jon B.
Customer Reviews for U-Haul Moving & Storage of West Hartford
West Hartford, CT 06110
(Off New Britain Av)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 7 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Joseph G.
I loved the online check in.James B.
Everything was great. Easy in and easy return.robert R.
I was very pleased with the staff. They assisted me immediately with everything I needed. I love U-Haul. Yes things happen however someone is always willing to come up with a great solution. Thanks U-Haul!Rosalind L. | First Impressions
Customer did not leave a comment.Amy B.
This place is the best Uhaul facility I've had the pleasure to rent from. Their equipment is always in super well maintained condition. The staff is always willing to assist you even while professionally attending to phone calls. I really cant say enough about this place except I don't remember using any of their trucks that wasn't super clean and always had way less than 10,000 miles on the clock, meaning it was a joy to drive. Also because of the way the staff maintains these vehicles makes you want to baby them instead of treating them like rentals. Great job Uhaul of 164 South St, West Hartford!Guy B.
Customer did not leave a comment.Chris C.
Thanks Ulashawn a. | First Impressions
Customer did not leave a comment.Christopher M.
The staff here is very helpful and nice! we have used them many times! I forgot some keys in the truck upon return from a long day and they called us to say they would be in the safe and to pick up the next day! or whenever convenient for us!Joseph H.
Great work n convenience all the way around.Jose R.
Customer did not leave a comment.Shannon B.
Customer did not leave a comment.Howard W.
Changed my pre-ordered equipment few hours before I needed it.KEVIN H.
Will was very helpful when I had issues with mobile pickup. Note: the front spotlight is not working, so the parking lot was very dark. Also, I felt safer when the key drop was at the front door. Even though the side is well-lit, it feels like walking into an alley. You also can't be aware of your surroundings if the are a lot of trucks lined up like there were last night. I hope you will consider putting the key drop back in the front. Thank you :-)Jacqueline G.
Customer did not leave a comment.Aaron L. | Overall Experience
Staff was friendly answered questions, paper work process quickly.Walter L.
This was a great experience. The rep who helped me rent the vehicle was world class and very friendly. Thank you!Daniel L.
Manager is great! Cleared up a system transaction error. Cheerful, polite and very helpful!David D.
Had great help at check in and check out. Was in and out quickly and was able to get the truck for our move.Monte H.
Customer did not leave a comment.Desiree S.
Customer did not leave a comment.Tania P.
Customer did not leave a comment.Susan A.
first time renting storage, they made it very easymatthew r. | First Impressions
Excellent people and so helpful. Was a pleasure dealing with them. Thank you!!!Sharon L.
Truck smelled terribly of marijuana. Unable to use A/C the odor was so strong.Kevin R.
Always rent here. This past time got hit with $25 cleaning fee? Never heard of this..not told and has never happened before. Called to ask bout it and was told new management rules and woman was rude. This should be explained at rental pick up.DomingosRoberto C.
The customer rep Aliyah was very attentive and accommodating to my needs.Clevens S.
Customer did not leave a comment.Jeffrey L.
Customer did not leave a comment.James H.
Customer did not leave a comment.dean H.
Customer did not leave a comment.Frank M.
Victor was great!â€¦â€¦...everything went smoothly in returning truckâ€¦â€¦Kurt S.
Ripped off they gave me truck empty and charged me with additional gasoline!Maria N.
Customer did not leave a comment.James T.
Customer did not leave a comment.Chris W.
Customer did not leave a comment.Pedro F.
Customer did not leave a comment.patrick J.
Customer did not leave a comment.MARTIN B.
Customer did not leave a comment.Richard F.
They over estimated how much fuel was needed and we were over-charged. Otherwise an easy drop off process but that also may have been what caused the discrepancy.Sue C.
Communication and smooth performance of the extra trailer towing program.Jacob N.
The truck road very rough from the start with only 5,600 miles on it. The cab and steering wheel shook a lot and the suspension was very stiff.gary R.
Customer did not leave a comment.Dilip D.
Customer did not leave a comment.Frank V.
I found the whole experience easy. Staff were helpful and quite nice.Mary Anne C.
Customer did not leave a comment.Jeffrey W.
Excellent customer service. Very knowledgeable, friendly & patient manager that goes above & beyond!Maria M.
The staff are so fantastic, knowledgeable, and friendly. Thank you very much to each of them!Erica M.
Very good 👍.Orlando N.
Customer did not leave a comment.Levan C.
The staff was polite dutiful, & very helpful. I highly recommend âš ï¸â˜‘ï¸âš ï¸Kenneth B.
Customer did not leave a comment.Roberto A.
Customer did not leave a comment.Roberto R.
Tienen buen servicio excelenteSylvia O. | Overall Experience
Customer did not leave a comment.Raven B. | Online Move In
N/A. The customer service I received was above and beyond my expectations. I cannot recall the gentleman's name that helped me, but he saved me a bunch of unnecessary logistic bottlenecks by walking me through my rental. He also provided service that the uhaul in Hartford stated could not be done.Mahlon C.
Customer did not leave a comment.Todd G.
Absolutely nothing customer service was outstanding Will was beyond helpful!! Will def recommend to my friends and fam only problem was the breaks on the truck need to be replacedJaritza G.
Excellent customer serviceJuan A.
Customer did not leave a comment.Kristina H.
Super friendly staff, everything was ready, prices were awesome. Very helpful.Ashley T.
Customer did not leave a comment.NIHAD I.
Customer did not leave a comment.LISA M. | Overall Experience
Quick and easyJohn A.
Customer did not leave a comment.Joseph F.
Everyone working at the Uhaul branch on south street (west hartford) was and continues to be beyond helpful with what can be very stressful times for people. Very professional, I’d give them all raises.john f. | Overall Experience
Customer did not leave a comment.Giulia B.
Customer did not leave a comment.Ed D.
Customer did not leave a comment.Jill C.
A little bit of a closer inspection of the equipment. We roll down the door on our 6 x 12 was in need of a good grease job. Very hard to open in Shop.Thomas G.
They awesomeWeliton A.
Always polite, efficient and helpful. Equipment always teadyPatrick M.
West Hartford location was super convenient and staff professional.KRISTEN J.
Great customer service and One way trip is very convenient for a move from CT to NHdouglas F.
Customer did not leave a comment.Nancy V.
The ceiling tiles in our storage unit were falling onto the ground. I requested the manager, shontelle to get it repaired multiple times (in person, via email, via text) and she was unresponsive and never fixed the issue. I have pictures documenting about 10 ceiling tiles that fell which is a serious hazard to anyone walking in the storage unit and also the items kept in the storage unit. This problem was first brought up to the staff people working in the office a year ago and then to Shontelle numerous times with no results. The last two months of our time renting the unit it was INFESTED with bugs. I have several pictures and videos of this and all of your items were contaminated and needed to be cleaned. Based on the lack of response we received the first time we did not bother with contacting shontelle and instead canceled our contract and moved our items out. Unacceptable condition / dirty/ unsafe unit. One last point to mention is our concern over asbestos exposure due to the condition of the room and falling ceiling tiles/dust. Shontelle stated there was no risk, but again she has not proved to be reliable in any way. This uhaul location is very poorly managed/run.sharmilee p. | Overall Experience
When I picked up the truck the battery was dead because the head lights were left on but they quickly jumped it snd it ran well the rest of the time I had itCandus A.
Customer did not leave a comment.Chatham A.
This is the best showroom I have seen. Staff is friendly and accommodating. The truck selection is terrific. The ability to reserve a vehicle online is a game changer. Keep up the good work.Thomas H.
Customer did not leave a comment.Brandon L.
Great staff and location, however the last two times I've had to drop off my rental after hours, the website to do the remote drop off was crashing and I had to pay the service feeIan M.
Your telephone online support staff is useless,better going direct to your local dealer and dealing with a live customer service agent.carlos D.
Customer did not leave a comment.Sasha M.
Customer did not leave a comment.Ron P.
Customer did not leave a comment.steve N.
Customer did not leave a comment.Vanessa S.
Customer did not leave a comment.Jeffrey H.
Customer did not leave a comment.Katrina L.
Customer did not leave a comment.maria T.
Inside windshield was very dirty and truck smelled badly from cigarette smoke.ERIC J.
Phone pick up was so easy and quick, we were able to return so fast, we got the truck picked up, my entire apartment moved to another, and the truck returned in 2.5 hours. amazing!Kelly L.
Customer did not leave a comment.Richard J.
Customer did not leave a comment.Gary V.
I cannot think of anything. The staff was very friendly from the guy who checked me in and connected the trailer so I could get on my way to the two nice guys that greeted me when I returned the trailer. all good.William D.
Service was perfect, please give that employee a raiseJalyn C.
Customer did not leave a comment.Carolyn v. | Overall Experience
Customer did not leave a comment.Laerta P.
Keep your manager. She is good at her job.tom L.
I was moved 3 times to different locations and was frustrated but the $50 credit made me feel compensated and the staff at this location is excellent.Cynthia F.
Customer did not leave a comment.Melissa R.
Friendly, courteous, nice, professionalism on check, very helpful. I always come to the West Hartford Location!! Keep it up 👍 💯👌Ana Q.
Customer did not leave a comment.Willam S.
Customer did not leave a comment.Michael Z.
Customer did not leave a comment.Max G.
Customer did not leave a comment.Eric J.
Customer did not leave a comment.Theresa A.
Customer did not leave a comment.Robbert O.
Alitza shenick Claudio was amazing! She was knowledgeable and efficient! Really enjoyed working with her.ryann t. | First Impressions
Customer did not leave a comment.Will e. | First Impressions
Customer did not leave a comment.Carlos B. | First Impressions
Customer did not leave a comment.Howard L. | First Impressions
Customer did not leave a comment.jasmin s. | First Impressions
I was locked out of my unit twice. The first time I was told I moved out, which I hadn’t and a letter was sent to my son stating I had not paid. Quite embarrassing don’t you think. I was on auto pay with a charge card. Someone there must have entered in you system the incorrect unit #. I can tell you this I won’t be back to U-Haul in the future.james w. | Overall Experience
Customer did not leave a comment.April W. | Overall Experience
Staff, especially a few managers, have been quite rude to me at times. I am very affable and there was no cause for it. One manager tried to have me evicted until I hired an attorney. Another extremely vile manager threw me out of the store for questioning a charge on my bill. I could go on and on but I think you get my point. I will say though that many of your other associates have treated me very courteously and with respect.DONALD A. | First Impressions
Customer did not leave a comment.Marisol D. | Overall Experience
En este lugar perdi una caja llena de cosas y furniture de la cocina...no lo recomiendo a nadirRUTHE N. | Overall Experience
I didn't move in at all. The trailer hitch I reserved wasn't ready and I had to go to a different UHaul location to pick up what I needed. So, I got a unit at a different location. I reached out Thursday asking that my reservation be cancelled and the money I paid (for the insurance) be refunded back to my credit card. The representative I spoke with said it would take an hour for her to check and make sure the unit hasn't been moved-in. I followed up twice 3 hours later and I never heard back. Please send refund me my money.Travis S. | Online Move In
Customer did not leave a comment.yelena a. | First Impressions
The facility itself is excellent. All of my contents were safe and secure for three years. The most outstanding credit of his facility is it’s Staff. In the three years that I’ve gone back-and-forth I’ve never had anything but the utmost attention and guided care. Everyone has been extremely helpful.Ellen s. | Overall Experience
Great customer serviceMaria F. | Online Move In
Both times I enter the business I was attended by Angel, Angel was very helpful in showing me my unit prior to move in date, on moving date Angel was also very helpful explaining the hours, gates, paperwork, and next billing date. Angel has great customer service skills, the friendliness was a plus thank you keep up the good work, thank you for working.SOILA C. | First Impressions
Thanks for excellent services!Patricia W. | Overall Experience
I have been dealing with the South Main Street West Hartford location for last several years. Great Personnel and great results. I recommend this location to anyone who is looking for storage or vehicle retail.Raoul R. | First Impressions
Always a pleasure with this U-Haul. Clean, friendly, and helpful.Darryl W. | Online Move In
I especially appreciated how quick I was waited on, even though they were busy. Great staff. Knowledgeable and friendly.Blair S. | Overall Experience
Customer did not leave a comment.GRAYLEN E. | Overall Experience
Customer did not leave a comment.Marianne C. | Overall Experience
Movers I got thru U haul in Florida did not show up. but charged my Credit Card, So I am still in process of waiting on credit card services to check on that Fraud issue and issue me a refund. How sad!!!!alma h. | Overall Experience
Friendly workersPatricia W. | First Impressions
Customer did not leave a comment.Reuel S. | First Impressions
Customer did not leave a comment.michelle c. | First Impressions
Customer did not leave a comment.Vernetta c. | First Impressions
Eerything was good until one member of the staff told me that if I moved out on 12/30, I would not be charged for December, yet when I , in fact, moved out by 9 am on that date, I was charged for the full month of December. WHY WOULD MY PAYMENT HAVE BEEN DUE ON 11/30 IF MY MONTH ACTUALLY STSRTED ON 11/29? Makes no sense. I used UHAUL for multiple moves, uboxes and storage this year but never again!Marie m. | Overall Experience
Customer did not leave a comment.Rachod R. | Overall Experience
So nice and helpful!Tova F. | First Impressions
Gracias. Thank youLUISA G. | Overall Experience
A* for effort and I have faith the nee GM will make it excellent.Laurie M. | First Impressions
I have had the storage until since August 19th, and I requested my move out on October 18th. I am still being charged for the Unit. I keep receiving emails and letters in the mail about all of the charges. I have called customer service about 4 times and no one can get a hold of a store manager or storage manager. They are always supposedly out. Many emails have been sent by the agents that have tried helping me. The people at the location are rude. When a customer service agent called, they hadn’t accept the move out on there end until a month later. The staff at the store are always telling us that the manager is out and only they can wipe out my debt. I have call a lot and no one picks up the phone. I will NOT being doing anymore business with this location anymore. I am still trying to figure out how I can get the debt erased that was Accumulated after I had already moved out and submitted it through the app.DESIREE D. | Overall Experience
Customer did not leave a comment.Maria M. | First Impressions
Everyone is always friendly and helpfulAmanda H. | First Impressions
Customer did not leave a comment.Iris C. | Overall Experience
Customer did not leave a comment.Antonio G. | Overall Experience
The main reason for the excellent review was due to the superior service and focusing on the customer.David T. | First Impressions
No hay iluminación en los storages de afuera , fuy a las 8 de la noche y no se ven ni los pasillos. Deverian tener almenos luz de sensorAntonio G. | First Impressions
Customer did not leave a comment.tiffany v. | Overall Experience
Customer did not leave a comment.Victor B. | Overall Experience
Customer did not leave a comment.Robert H. | Overall Experience
Everyone was nice and pleasant and sweet service was good recommend it to everyoneNoemi C. | Overall Experience
Customer did not leave a comment.Jason T. | Overall Experience
Excellent experience with great savings! This UHaul of West Hartford made everything easy - check-in and check-out were very fast!!! We had to store items for college dorm. Perks: a free month of storage, free lock, and indoor climate control was an extra bonus that allowed us to store more items than we were previously unable to store at an outdoor storage unit. Also, UHaul pricing was a monthly savings over our previous outdoor storage unit of the same size! Definitely will recommend this UHaul!Patricia J. | Overall Experience
Customer did not leave a comment.Arnold K. | First Impressions
Customer did not leave a comment.Arturo M. | Overall Experience
Richard at the front counter was knowledgeable and very pleasant to work with. He answered all of my questions and offered excellent solutions. He is among the best U-Haul people that I have dealt with during my move to the northeast.Marie m. | First Impressions
My storage locker was broken into, I had to come all the way from NC to handle it, which cost me $1000. There were NO cameras in my hallway. I had insurance, through the company that handles U-Haul storage bin insurance. Their rating was terrible with the Better Business Bureau and had many many complaints, unbeknownst to me when I purchased and paid monthly for the insurance for quite some time. I only found this out when I attempted to file a claim after being robbed. The insurance company made it very difficult to even talk to a person, I was only able to leave a voicemail. The one time I was able to talk to a person my agent that was supposed to handle my claim was supposed to call me back, and never did. I was never even able to get compensated for my loss, some of which was irreplaceable to me. I lost approximately $3000 worth of items, along with sentimental values items. The staff at the West Hartford UHaul were always very rude and it seemed to be an inconvenience to them every single time I was there, or called. The only 2 exceptions were the day I came this month to pay my bill and a couple days later when I moved out. The staff on those two days were wonderful, helpful and a pleasure to deal with. I had a pretty horrible experience with this U-Haul facility overall, except for the two days this month I was there.deborah c. | Overall Experience
Arrived at the office to get key to unit and staff member said he will check the unit before he leaves to ensure there's no locked on it and it's available since they were having computer issues. Unfortunately I didn't have time to check myself due to timing and informed him that I will be back later. Arrived late afternoon with 2 cars packed with boxes to find out that the unit was locked and the items from the prior tenant were never removed. Staff member asked me to come back the next day since I arrived at closing time. Needless to say I did not return! Very disappointing experienceMARIANELA M. | Overall Experience
Customer did not leave a comment.ANGEL L. | Overall Experience
I went to my unit to get something and there was a red lock on the door next to my lock. I went the office and was told I moved out. I had not and was very upset not knowing if my belongings were stolen. The person at the desk kept telling me I moved out. I have auto pay and and the last payment was 7/24/2021. He came down to the unit to see if my belongings were still there and fortunately the were. I was required to sign another lease with a new date and think my payments may overlap. He told me to come back and see the manager he couldn’t do anything. And couldn’t explain how this happened. What if my belongings we stolen or you sold or disposed of them? The person at the counter was understanding and courteous but could only offer to come back to see the manager.james w. | First Impressions
Customer did not leave a comment.Linda L. | Overall Experience
Customer did not leave a comment.JAMES W. | Overall Experience
Good experience. Staff very friendly and helpful.Needed N. | Overall Experience
Shaun, the general manager was amazing. Great asset to your team.Jesse M. | Overall Experience
Customer did not leave a comment.HOLLY H. | Overall Experience
The staff was very helpful and friendly every time I inter acted with them.Maria E. | Overall Experience
Got a bin n quote on line. And ur facility in WHtfd Ct. said they had no order and thus had no room for me. After much talking n upsettness. Storage was found outside for me. So I accepted it. Hving travelled early hours n tiredalma h. | First Impressions
Customer did not leave a comment.Brian L. | First Impressions
Customer did not leave a comment.Priscilla R. | First Impressions
I cannot figure out how to turn on the lights in my hallway. If they are on motion detectors, they are set for taller persons than I. Staff is very helpful and friendly and the location and access are very convenient.Margo L. | Online Move In
Didn’t have original unit wanted ended up having to switch due to location not having availableRochelle D. | Overall Experience
Customer did not leave a comment.Shawn V. | Online Move In
My brother Angel Cruz recommended this Uhaul location. I have to say I’m pleased with the service and absolutely will recommend this location. The two gentlemen working on Sunday were fantastic and very nice. I had an easy move out the storage and returning the rental truck! Thank you.Frances C. | Overall Experience
Le pedí ayuda al muchacho ayer para llenar q entregue el trock el mismo día ya q yo no entiendo el Internet y me respondió q el no sabia y yo entrefue el trock el @mismo día menos de 3 hora y pase trabajo y aun así el tenia prisa de irse solo escribió una nota y nada masIris I. | First Impressions
Customer did not leave a comment.Brian C. | Online Move In
Excellent service all aroundJoshua G. | First Impressions
Customer did not leave a comment.Iris C. | First Impressions
Customer did not leave a comment.Victor B. | First Impressions
Well run and the staff was very helpful.William G. | Overall Experience
Customer did not leave a comment.Shane C. | First Impressions
Customer did not leave a comment.Vincent B. | First Impressions
Customer did not leave a comment.Katrine C. | Overall Experience
The team, while seemingly overwhelmed, were extremely polite and helpful through all phases of the process.Tim V. | First Impressions
Customer did not leave a comment.Ashleigh M. | First Impressions
Customer did not leave a comment.wilma p. | First Impressions
First truck did not turn on dead battery then had to wait for 20minutes for second truck and notice how the gas air the mileage were way off had to wait another 20minutes to fixangel t. | First Impressions
Customer did not leave a comment.EUGENE R. | Overall Experience
Efficient and friendly service! Very happy with my experience.caley F. | First Impressions
Excellent attention. Very helpful and responsive staff. The manager, Ms. Johnson , did a great job explaining how to use the facility. Eric and William were both polite and eager to help me unload. Smooth experience from start to finish.William G. | First Impressions
Customer did not leave a comment.Hector B. | First Impressions
Customer did not leave a comment.ben m. | First Impressions
Customer did not leave a comment.Raymond W. | First Impressions
The facility’s overheard water lines leaked dirty, disgusting water that ruined most of what I was storingDavid B. | Overall Experience