Customer Reviews for U-Haul Moving & Storage of West Hartford

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of West Hartford

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Hajrudin B. on

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Customer did not leave a comment.

Destinee G. on

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Great workers

Lawrence B. on

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Couldn't have gone smoother.

Ronald M. on

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Peter E. on

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Colin B. on

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I rent from this location several times a year. The employees at this location are very good. My main problem is that there is never a full tank of gas in the rental. The most recent was 1/4 tank- I had to stop for gas as soon as I picked up the truck. This in unacceptable

Erica H. on

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Sean S. on

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Truck was 1/4 tank for a 1000mi trip, should have been provided at full. The first thing to do or me shouldn't be to fill up a reserved vehicle. Auto tow package had a broken taillight and it took the reps 2 hours to replace, only for it to fall off immediately on the highway causing further delay. No excuse for equipment to not be road ready for a reservation made weeks ahead of time. UHaul laziness and substandard installation led to potentially dangerous driving conditions. What if that taillight completely tore off and hit someone's windshield? Or a motorcyclist?

David B. on

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Overall the whole process was seamless, the only thing I would suggest is additional parking.

Angel F. on

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jorge R. on

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sorry but this store, I don't rent a car anymore, I went to deliver the car the other day, an employee, ordered me to clean the car, there were some papers on the floor .... being a client, had to clean?

stanley T. on

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James C. on

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clean and professionally managed.

Dwayne Z. on

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Moldovan D. on

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I choose a van and the front desk try to give me another one smaller. He tried to charge me with extra 100 miles. The reason : he can't access Google Map from desk computer! LOL I have to use my personal phone. Nobody read the odometer. .... Be careful with them!

Anna L. on

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Maxie E. on

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The staff was kind, friendly and courteous. Greeted me as soon as I walked through the door. Was able to rent trailler quickly and go on my way. Keep up the good work!

CHRISTOPHER H. on

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All good!

Lynda C. on

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I was satisfied overall with my experience, no recommendations at this time.

Margaret M. on

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Cannot think of any, good experience for me. Thank you

MARGARET G. on

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Thank you Charles for your help closing my account.

LANA B. on

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Staff professional

Jessika S. on

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The customer service was great. The facility was clean however the truck was terrifying to drive. The alignment was off and I felt like the truck could go off the road at any moment. I did report this at drop off and was sure the man took it seriously. He was very receptive to my concerns. All in all the service was great......the truck was not.

ANDY L. on

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Timothy L. on

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These guys are top notch. I originally rented from CARS in Cromwell (do not go there, ever), when I arrived nobody was there even though posted hours said they were open, I picked it up at 9am, business hours said 8a-1p. The add-on equipment I paid for was not in the vehicle, luckily a detailer was there (working on his own car) and he was able to get me the dolly & pads. The truck was really nice though, clean and brand new, 1030 miles on it. I didnt make it 5 miles down the road before the engine started skipping, sputtering and knocking. The whole truck started shaking while I was on the highway. I got off the road & called Roadside assistance...what a joke. 40 minutes on hold. They sent a tech to look at lithe truck, he confirmed what I already knew, motor popped, engine missing on 3 cylinders. So roadside rep found another truck 9 miles away. She was going to have the tech tow the truck away, then send me a taxi OR I could try to drive it there. I opted to drive, since it was already 3pm (one full day paid for & wasted) and the taxi would take another 45 minutes to get there. I made it there, barely. When I got to West Hartford to pick up the new rental the gentleman behind the counter informed me that the truck was "down" and not useable. It was in the system as having the same problem the current truck had (the roadside rep sidelined the wrong truck) and I didnt have a contract for it in the system. After 30-40 minutes of calling around he figured out what needed to be done and wrapped it up for me, new truck & contract. As soon as I was getting in the new truck I got a text that UHaul had charged my credit card $145 for the original rental, AND (estimated) $96 for the new truck! So i called Customer Service, waited on hold for a total of 2 hours just to be passed back and forth between Roadside & Customer Service. Both departments noped out of refunding a dime multiple times. My phone died and I gave. I returned the truck today, $66 instead of $96, not bad at all... Elias & Charlie @ WH store were great. They closed 45 minutes before I got there, but opened up to check my truck in so I wouldnt have to deal with any more BS. Great guys right there, if you MUST rent from UHaul I definitely recommend that branch and only that branch. I'm currently on hold with Custoner Service to get a refund on the original rental, I'll edit if I can once that is over.

David V. on

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Awesome f150 Ford totally hooked us up thanks

Todd B. on

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David E. on

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Clayton S. on

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khalid S. on

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Juliet M. on

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Very clean and convenient location with great customer service.

Bruce M. on

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Dinea F. on

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Robert U. on

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Nothing unusual! Rented a truck for one day, and I was in and out with minimum wait time. The experience was as advertised!

Nicole H. on

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Darlene W. on

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Michael R. on

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Terrible experience. Employee Catherine Cruz was extremely rude and insulting. Had a major issue with a lock, still being charged for a rental that was supposed to be reimbursed (only half was). Awful

richard h. on

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Very friendly staff.

Solimar O. on

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They have an excellent staff providing excellent customer service.

Maria E L. on

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Received great customer service from general manager Erik.

eulalie s. on

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Very good deals and customer service

Adam J. on

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The manager - Erik Atkinson, was exceptional! Mr Atkinson was extremely competent, helpful and resourceful, when I presented him with some sudden complications/changes to my uhaul needs. Thanks!

NINEKA T. on

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They worked with me even though I was always later making my monthly storage payment.

Raynette M. on

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one of the best experience that i have ever had with a customer service representative Her name was Kassandrrs Guzman she answered all my questions and concerns i give her a 10 a perfect score

Rachel G. on

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Everyone was very professional and helpful. Would recommend using U-haul to family and friends.

wanda m. on

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Customer Service Very Professional she explained everything so well & best part got 1st month free. Super Happy because due 2 my husband’s stroke our financial status has changed Tremendously T.Y.😃

LANA B. on

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Staff professional and courteous

JORDAN F. on

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Had mice in my unit otherwise was a great place

James M. on

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The service lady who waited on me was absolutely extravagant. She made me feel at home. She made it so easy to do business with U-Haul. I thank her far all her beautiful services.

Cruz V. on

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Very professional and patient staff made the whole ordeal of moving pleasant. I was dreading today for lots of reasons but the U- haul staff made it easy.

Lucius Keldin W. on

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I became very unhappy with the lazy staffers at the West Hartford location and the over priced storage units. The cleanliness and lighting was terrible like the staffers. I found a better storage.

marc B. on

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Marshall,as always, incredibly competent and friendly.

scott g. on

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They made everything easy. I went here after spending more than an hour waiting at the Capitol Ave-Hartford location. Didn't trust it.

JOE C. on

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No elevators.i used a uhaul storage in florida at two different locations and both had elevators Very inconvenient in west hartford. Wouldn't go there again

NINEKA T. on

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Wonderful service even at the last minute of the hour before they close for the day.

steven b. on

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I was very happy with the service

Nicole V. on

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Charlie was very helpful in the closing of my storage unit

Lucius Keldin W. on

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Most of the staff is nice.

Zipporah S. on

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While the staff was friendly, the facility had roaches and mice. I was nervous about bringing my belongings into my new home. While that wasn't Uhaul's fault there has to be something that can be done

Ann G. on

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It met my needs.

emanuel I. on

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You were too quick to start threatening auctioning my things for not paying the rent on time. My credit card information was made available to your office before moving in. I am also a regular custom

Marc B. on

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Good solutions to problems that came up with equipment not from their store,not their fault.

CHARISSE H. on

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Not happy they got rid of parking with no explanation and an alleged certified letter sent. Claims they couldn’t reach me but when rent was due, and an issue with my card, they always found me.

JOSEPH H. on

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A customer for years and they made me leave my RV parking spot because they got greedy and wanted to put in more storage units. They offered me a spot in Plainville for $200.00 per month, was $79.95.

Solimar O. on

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Excellent service.

SANDRA L C. on

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Bad experience, I will never have a storage here again but I would say Matt and Jessica at the West Hartford location were very helpful and was able to solve my issues.

Shawnday C. on

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Would use again!

Michael D. on

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With my truck rental, I was offered a month’s free storage. However, I have just finished using my storage, so the month free really doesn’t help me and I feel a little cheated. Also, mouse droppings

LANA B. on

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Staff was professional

Maria F. on

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Very pleased with overall service. Thank You!!

Terence D. on

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After hours return was easy.

JULIE B. on

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I rented a UHaul truck from the West Philadelphia location and headed to UHaul-West Hartford to drop off. I was pleasantly surprised that the truck rental came with 1 month of storage. Excellent!

libby F. on

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Thank you your place was great! Clean alway well lite. Whenever I needed any help you were right there. Very frenly! If anyone needs a place for storage Uhaul is the place Thank you again Libby.

SAUNDRA M. on

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Staff helpful.