Customer Reviews for U-Haul Moving & Storage of West Hickory

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of West Hickory

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Casey D.
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Give me the size truck I asked for.

MARY JO B.
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Customer did not leave a comment.

Linda C.
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Customer did not leave a comment.

Jordan N.
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Customer did not leave a comment.

QUINTIN B.
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Customer did not leave a comment.

KEVIN W.
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I was not given a dolly (that I Paid for) and had to change locations from my original reservation. I would like better communication from uhaul in the future

Christopher V. | Online Move In |
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Loved that they had a freight elevator made the moving in a lot easier and with the carts it was so much quicker very satisfied overall

Gerald T.
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Box was a month late due to poor communication between U-Haul on line and U-Haul in Spokane,WA. Then U-Haul in Spokane is trying to charge me rent. When my U-Container had already shipped. I tried calling 5 different times and sent text reply. Never got a response. Just keep getting notices that my rent is still due and I now owe them a $20.00 late fee. I have already emptied my container and rented a unit in NC.

APRIL C.
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Customer did not leave a comment.

hongseo K.
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very nice

Kenneth G.
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Customer did not leave a comment.

James K.
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Richard S.
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Customer did not leave a comment.

BARBARA C.
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Customer did not leave a comment.

Doug W.
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Quickly met me at return and checked the trailer for safety.

DAVID W.
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Customer did not leave a comment.

JOSEPH S.
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Customer did not leave a comment.

Patricia W.
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Customer did not leave a comment.

Ronald C.
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Just have more extras on hand. I had wanted a furniture dolly and appliance dolly but neither were available. I was given two hand trucks free of charge though which was very helpful. Thank you.

VINCENT P. | First Impressions |
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very nice people thank you.

CHAD C.
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Customer did not leave a comment.

LOGAN M.
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Stephen B. | First Impressions |
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Customer did not leave a comment.

KAYLA F.
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The service was terrible. Had to wait forever to get anyone on the phone. The girl that waited on me was very frumpy and acted liked she didn't want to be there. BEST OF ALL THERE WAS 1 OUT OF 5 PEOPLE WORKING THERE THAT WORE A MASK!

kevin r. | First Impressions |
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I been very pleased with UHall storage of West Hickory.

Elizabeth B.
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Maybe educate the renter briefly about the truck and how to operate

clifford C.
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It was simple and fast to return the truck.

TIMOTHY M.
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Customer did not leave a comment.

Kiara S.
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This location was great. However, my experience with Uhaul location in Statesville was not good at all. I went online to make an appointment for pick up. I went a little early to make sure, everything would be okay. My reservation was canceled, why? I don't know. Why didn't I can a call, text or email? It was a huge inconvenience having to drive to Hickory to get a Uhaul.

MILLER L.
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Customer did not leave a comment.

DONALD W.
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Customer did not leave a comment.

Pamela W. | Online Move In |
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The day I decided to move into my stuff in the unit their was some very rude people packing the freight evaluator full while I was trying to use it also!! They have the right to use it also but Damm have some respect for others!! I know we are all on a deadline but really come on people don't be so Dam rude to others!! I even asked if there was another evaluator I could use he said no so I guess I was screwed it cost me more for mileage where I rented the truck for!!! Luckily I rented the uhaul from somewhere else!! I guess you win some you lose some in the long run!!

Noel I.
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Customer did not leave a comment.

michael c. | First Impressions |
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Customer did not leave a comment.

Gigi M.
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The location was great and tried to work with me. I would not at all recommend using the UHaul software. They allowed me to rent equipment that was not available at the rental location. I ended up paying for equipment -furniture dollies - that were not available and the job took a lot longer and harder to complete. It is also not contact less pick up as you have to go in to get keys at this location no matter what. If I rent again I will just go straight to the desk and rent what they have. The van I rented was very nice and very well maintained.

Christian P.
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Moderately unhelpful people. Almost like they were inconvenienced to assist you in renting the equipment.

Sara I. | Overall Experience |
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Steve Punch and the other employers were EXTREMELY helpful during our tenure at the U Haul facility. One time, my RV’s battery was dead to the point that it couldn’t be jumped off. Steve spent an inordinate amount of time helping me get the batteries changed and getting the RV to a repair facility. I would store a vehicle there again in a “Skinny Minute!”

JAMES H.
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Customer did not leave a comment.

Richard S.
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Customer did not leave a comment.

Cynthia E. | First Impressions |
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All was well

FRANK M.
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Customer did not leave a comment.

HENRY E.
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All was well

CHARLES M.
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Customer did not leave a comment.

brooke W.
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Everything was wonderful from the friendly staff to the very clean equipment! I will do my business here from now on!

DALTON J.
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very rude not willing to help me when I needed top track down loaders no help on second day rental when loaders did not show up I had to pay for a truck to sit in my yard . Will not use uhaul again no help takers 30 min, to answer calls VERY VERY UNSATIFED

MATTHEW B.
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Customer did not leave a comment.

MARY R.
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ROBERTADAMS P.
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Lavette Y.
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CHELSEA P.
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Customer did not leave a comment.

Richard E.
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Friendly staff got right to the point of the matter

Stefanie S.
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Make sure the equipment is clean. I have pics of food and candy left in the truck cab, fries on the floor, half eaten lollypop. If this wasn't cleaned how are our covid standards being met. When I went inside to tell the lady, she wasn't wearing a mask and was pretty nasty about changing vehicles.

Jason C.
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everything was smooth

Michael B.
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Very good 👍

TRAVIS C.
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Yall change my contract. I got the dam vehicle back before the lady said and Im getting charged $99 plus whatever else yall trying to add on not including miles. Yall are thieves like why are yall doing that? I was willing to pay what was left but if your going to try some slick shit like that no... And matter of fact yall are lying again because I can see from my back yall are trying to pull like $175 out.. So fuck yall

MATTHEW F.
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Customer did not leave a comment.

Nande R.
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Have better attitudes when dealing with the public.

Gregory B.
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Customer did not leave a comment.

April C.
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Customer did not leave a comment.

Randy C. | First Impressions |
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the facility is topnotch. the material handling carts were a huge help. staff was most helpful.

MARK T.
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Customer did not leave a comment.

TAXTON C.
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I found no reason to fault this facility. The management made our move from home to storage as painless as possible.

BARBARA S. | Overall Experience |
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The people there are exceptionally friendly helpful an extremely knowledgeable.. I would not go anywhere else I had different choices but I really really like this U-Haul.. I recommend everybody go to this one

BARBARA S.
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Customer did not leave a comment.

ANNE S. | Overall Experience |
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Very large facility with climate control which we needed. It worked out perfectly for us

clifford C.
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Customer did not leave a comment.

Earl D.
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Customer did not leave a comment.

Lena R.
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Mary R.
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Customer did not leave a comment.

brent k. | Overall Experience |
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very nice and I will probably be back just sold what was stored there

BRANDON W.
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Charged me for not fueling when I did.

SARAH R.
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drop boxes odd.. 1 with codes another without. Not sure when I got there why 2 boxes. Didn't see regular one right off

ANTHONY K.
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Overall attitude was great. It was early in the morning and the client before me was screaming about fees on a storage unit but when it was my time to approach the counter to pick up my rental vehicle, the young lady who assisted me appeared completely unfazed by the verbal assault I had just witnessed. Impressive and very respectable. I would have completely understood if she was in a bad mood when she had to deal with another customer right afterwards but that was not the case. Nice, helpful, laughing and joking with me, like it never happened. What an asset.

DANIEL C.
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Need more help at this location.Have rented there many times and always have to wait. Hard to get anyone on the phone at this location.

Edwina S. | Overall Experience |
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Thank you for working with me when I lost work because of the virus. I appreciate the staff very much. My only complaint is that there isn't enough help in the office when it's busy. There have been a few times there was a long wait. Other than that, it was a very good experience. Thank you so much.

NICOLELYNN P.
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Id give no stars used here for 2 months their we're leaking rooms all Around my unit not once was i warned now today i moved out my stuff after nothing but issues never answer the phone poor customer service no accountability for their issues elevator is always broken more than working stick to a small mom and pop storage youll have better luck and your stuff will be safer cause as i moved my stuff out today i have water stains and water damage to my bed as well as a mattress topper

kenneth W.
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Customer did not leave a comment.

Kim H. | First Impressions |
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Customer did not leave a comment.

George L.
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Staff was friendly and helpful!

Robert H.
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Fast checkout & easy pickup along with return. My go-to when I need extra hauling capacity for a short time.

BEACH C.
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The telephone reservation system was not very helpful in explaining their policies and pricing. The on-site agents were not very helpful Either. Seems they were more interested in going home than trying to determine why My credit cards were declined even though I had 30,000 in the bank. They made no effort to Call tech support. I later found out that the errors were on the uhaul side after being concerned I was the victim of identity theft. I would not recommend uhaul again until you improve the caliber of Rental your agents. The box truck itself was fine, but I cannot believe you cant get a ramp or lift to load stuff.

BARBRA T.
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I am very confused. I have not had any services from this location for NEARLY 2 YEARS. I received a message this week saying my payment was overdue. I called them and was told it would be fixed, now I am getting a survey form. Please update my CLOSED account to reflect the correct information. Thank you.

Wayne S.
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Customer did not leave a comment.

William E.
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It would be nice if the trucks had actual gas gauges so that us as customers can see how much gas is in there and make sure that it's filled up to where it needs to be when it's returned since all it has is a digital one that only shows up when the truck is being started up but it doesn't show how much gas is in the truck

Brynesha W. | Overall Experience |
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Customer did not leave a comment.

Chris W.
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truck was the worst we have rented in past 6 months. We rent at least one truck a month.

Brian A.
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Our experience was perfect!

JOHN W.
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Again, very quick and easy process in place to help the customer have an efficient experience. Additionally, i was grateful for the discount available for drop off in a nearby location rather than my small town.

RODNEY B.
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The person that I spoke with when picking up the truck said that it could be returned at 10 am the following day. I waited by the truck as the posted sign stated when dropping off for seventeen (17) minutes for someone to come out and check it in. They charged me 40.00 for an extra day saying I was late. NOT going to pay this. Waiting on a refund or will have my bank collect for me. The charge was BS !

JOHN B.
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Customer did not leave a comment.

ROGER B.
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Everyone there is so helpful. Excellent experience. Thank you.

Daniel F.
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Best U-haul experience I've ever had. I normally use competitors of uhaul simply because quality issues I had experienced in the past. This facility was so convenient to our office move I decided to give them a shot. I'm certainly glad I did! Great staff, clean facilities, truck in good shape, best U-haul experience ever!

DANIEL T. | Overall Experience |
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I intended to keep my tailgate trailer there for a decade or more. I told management that. I Haul gave me a very small space that would not even hold a full size car for $34 per month. It was perfect and worked out great. I leave it there Jan-Aug and keep it at my house Sep-Dec. last December late in the month when I came to bring it back, a jet ski was in the spot I was paying rent for. Instead of moving the jet ski and giving my spot back, I was told to put it in a Another spot with no price change. That very month I was billed $54. I know these things happen so this time I went to see the local storage manager. He was short, somewhat rude, and frankly I could tell he did not care about my dissatisfaction. He did not want to give me much time and asked for my number which I gave it to him. He said he would look into it. Upon departing, he gave me his card and said if I do not hear from him to call him back. I told him if I did’t hear from him I would not be calling back. I own a $5B business that is the 5th largest company in NC. we have 1800 employees. We strive to give good service but sometimes we get a bad apple and We have to replace them. You have a bad apple. I am only responding to let you know, otherwise I don’t care. The rest of the staff has been amazing. I WAS a long term client

amethyst b. | Overall Experience |
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Customer did not leave a comment.

Alan L.
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Customer did not leave a comment.

john r. | Overall Experience |
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Customer did not leave a comment.

DANA M.
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This location on Hwy 7O Hickory NC in the old Catawba Mall is one of the most helpful, efficient and knowledgeable locations I have ever dealt with - they are so good I wait and go there in person because I know they can help me strategically plan my move and organize my projects in the most efficient way — I cannot say enough good things about the staff here. AWESOME and a great model for the other locations.

Douglas Z. | First Impressions |
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Customer did not leave a comment.

CAROL K.
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very nice staff

STEVEN P.
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Customer did not leave a comment.

Jill S.
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Customer did not leave a comment.

danish Q.
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Customer did not leave a comment.

John T.
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Determining the best return location for 1 way rental took unnecessary time due to an old computer/lack of computer skills.

KIMBERLEE A.
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Customer did not leave a comment.

ASHLEY H.
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Customer did not leave a comment.

Steve G.
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Customer did not leave a comment.

Robert H.
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No employees (at all) were wearing masks when interacting with customers. Disturbing.

Herman A. | First Impressions |
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Customer did not leave a comment.

pasquale m. | First Impressions |
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The folks here are the best!

Richard B.
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Customer did not leave a comment.

HONG K.
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Everytime they are so nice.

MICHAEL D.
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I had to find a new drop off location. The one given me on the text message (Spartanburg Hwy) was out of business. Extreme wait time for customer service to answer phone

Joshua F.
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Customer did not leave a comment.

DALTON J.
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Customer did not leave a comment.

bill h. | Overall Experience |
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Customer did not leave a comment.

Marvin C.
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Customer did not leave a comment.

STEPHEN C.
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Don't reserve a truck that is not definitely in the inventory. I needed a 15' truck. The online reservation verified that I could pick one up the next day. Received two calls the next day saying it would be delayed and then finally that it would not be available at all. I was offered a 20' truck at the same price, but it was too large for the apartment complex. Settled for a 10' truck and a neighbor assisted me with a small pickup truck. This was a 45-mile trip one way. It was an inconvenience.

Deborah D.
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Customer did not leave a comment.

Christina C.
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Customer did not leave a comment.

Joseph R.
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Hawk Hawkins was great! Wonderful customer service. The best we have ever had at a Uhaul location anywhere in the US.

chadwick M.
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Customer did not leave a comment.

MICHAELDAVID W.
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Customer did not leave a comment.

sebastian C. | First Impressions |
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Customer did not leave a comment.

Jessica M. | First Impressions |
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I would had rated excellent but they forgot to unlock 🔑 our unit... And unfortunately no one was there to unlock it for us..

Marc S. | First Impressions |
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Customer did not leave a comment.

stephen d. | Overall Experience |
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Facility is clean and secure. The staff was friendly and helpful. Only negative was the main hallway being tiled made it difficult to wheel things on the cart because it was bumpy. Things kept shifting on the cart. The side hallways are smooth, which was great.

gary l. | Overall Experience |
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Customer did not leave a comment.

Tina C. | Overall Experience |
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Customer did not leave a comment.

Beth V. | First Impressions |
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Very pleased with the service and facility

Jennifer C. | Overall Experience |
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Customer did not leave a comment.

Mae g. | Overall Experience |
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The staff at hickory was the best I have experienced. Not only were they efficient they treated me like family.

Jerry B. | Overall Experience |
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Steve Punch is an outstanding individual. He deserves a promotion!

Stephen Z. | Overall Experience |
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Highly upset that the payment was not prorated. Paid for 3 days for 115 days. Highly disappointed.

Josh C. | Overall Experience |
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Customer did not leave a comment.

Micheal W. | First Impressions |
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Customer did not leave a comment.

Randy C. | Overall Experience |
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An excellent facility and well worth the price.

Cathy E. | Overall Experience |
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The only problem we experienced was....we rented a covered storage space with electric. The electric timer didnt work and the GFI kept tripping. We reported the issue several times but the problem continued.

kevin b. | Overall Experience |
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We only vacated the storage area because we sold the item we had stored.

MARSHALL W. | Overall Experience |
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Best Uhaul Location ever. I believe it is. The 2nd biggest one in North America, a former mall. Great prices! James, the GM, is great, too! Very happy customer here!

Judy H. | Overall Experience |
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Always a pleasure to work with this facility. Super nice

Anda O. | Overall Experience |
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Just what we needed for some temporary extra storage. So easy to load things w/ the big elevators

Jerry B. | First Impressions |
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Customer did not leave a comment.

Lou G. | Overall Experience |
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I moved out on May 3, but you offer no pro rate on the fees. You need a grace period for the first 5 days of a month.

Arlene S. | First Impressions |
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Customer did not leave a comment.

Stephen B. | First Impressions |
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Customer did not leave a comment.

Viewmont P. | First Impressions |
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Customer did not leave a comment.

Glenn H. | Overall Experience |
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The first year was great but when Sal (manager) left it went downhill. Rates were increased & services provided were cut without advance notice.

Karen B. | Overall Experience |
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Customer did not leave a comment.

Richard K. | Overall Experience |
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Steve and the team are awesome to work with. Really appreciate their support and service!!

Michelle W. | Overall Experience |
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Very unforgiving about be late. This was my first storage experience but I know now.

Thomas F. | Overall Experience |
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Was a great rate and love the free month I got with y'all it help me out

John H. | Overall Experience |
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You can tell there is new management at this location. Big improvement. Thanks U-Haul.

Jerry O. | Overall Experience |
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Customer did not leave a comment.

Michele d. | Overall Experience |
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The facility experience overall was great. However, any time you need assistance and ring the front office, they NEVER answer and you have to end up walking back outside and all the way around to the front for any help!!

Paul J. | First Impressions |
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Staff were very professional and also a friendliness beyond compare.....

teresa g. | Overall Experience |
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Steve is doing an amazing job turning everything around since the last gm.

meagan b. | Overall Experience |
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Love this Uhaul facility. Staff is always friendly and help in every way they can. The facility is always super clean including the bathrooms. I rent trucks from them often and always have had the best experience, never any issues. I have had a storage building with them for a year. Facility makes you feel safe (not saying it still does feel a bit creepy, lol) even when on one else is there because of all the security cameras and access codes. Couple of other things I really like about this facility, they supply flat push carts and a carts that looks like the lumber carts at Lowe’s (nice for moving mattress and box springs) making moving all your stuff in so much easier and less time consuming. Especially when your storage unit is on the 2nd floor! Huge freight elevator so you don’t have to make a hundred trips up and down. Multiple unloading areas and unloading docks for different size trucks you can just back right on up and unload straight off the truck no ramp required. All in all I would definitely give U-Haul Moving & Storage of West Hickory a 10 out of 10.

Stephan T. | Overall Experience |
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It would be great if the building wooden lock you out. After 10 If you are already in and have not logged out of the building. This happened to me on last week. I was getting items out of the unit and

Judy H. | Overall Experience |
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Always wonderful people here

Scott S. | Overall Experience |
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We only used it for a short period of time, but it was clean, easy to access, and the staff were very helpful and supportive.

Wayne B. | Online Move In |
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No issues easy to find and access

Mae g. | First Impressions |
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I have used this location twice in my moving experience always a great experience. Helpful knowledgeable associates. Big thumbs up

Stephan T. | First Impressions |
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We are so she it was very helpful in my selecting the proper size for what I needed

Lynn m. | Overall Experience |
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after I vacated the storage unit, I was automatically charged for another month. Need a refund please.

paul j. | Overall Experience |
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:Plan to use U-Haul again

Kathleen M. | First Impressions |
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Thanks for helping me with this new experience.

paul j. | First Impressions |
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I felt attended to as a person, as well as a valued customer of U-Haul

michelle d. | First Impressions |
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I have been using uhaul for years and have Always had a good experience. Yesterday I went in and rented a storage unit and the service was very professional and very pleasant. It was a good experience

Michael D. | Overall Experience |
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Couldn't have been more friendly and accommodating.

CHRISTOPHER A. | Overall Experience |
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I was a storage tenant for almost 2.5 years. The facility and staff are wonderful. I will recommend this facility to others should they need such services.

Michelle W. | First Impressions |
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Just needed some storage. They were busy but very professional.

wally t. | Overall Experience |
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Tom Alexander was very helpful at all times. Will continue to use this facility because of the people I dealt with

Kathy R. | First Impressions |
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The man in am rented a space that was already occupied. Returning with myRV there was nothing available..I was allowed to park in a back space that was impossible to fit in.

Rebecca E. | Overall Experience |
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I never had any issues or concerns with this storage facility, I loved the two step security and the helpful staff, never had any doubt that my belongings were safe and in a clean environment

Judy H. | Overall Experience |
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Staff was always friendly and helpful. Well lighted facility. Trucks and vans always clean. Just overall great experiences.

Georgia H. | First Impressions |
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Cheerful, friendly, helpful

Michael S. | Overall Experience |
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When I first contacted Uhaul we had a little trouble. Manager tried to recomend some help with our move. They said they would call later never did! Staff at every turn was most helpful. Professional

Stephanie M. | Overall Experience |
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The Gastonia drop off location staff were amazing!!

VALENE R. | Overall Experience |
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I cant complain about anything EXCEPT their $50!!! lock cut off fee!!! That's extremely excessive considering they do it in house! If they had a locksmith I could understand...

jeffrey l. | First Impressions |
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Might be because of unusual events but had to wait longer than normal when reserving a storage unit and have my U Pod pick up from my resistance.

lilian s. | First Impressions |
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So far my encounter with every single employee has been lackluster. None of the doors are ever unlocked at the proper time and every employee is slow and has no sense of urgency.

deborah c. | First Impressions |
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Amanda was amazing She made UHaul look good. She was able to take care of our needs despite the poor UHaul computer system. We spent 2.5 hrs getting a correct storage unit. Thanks Amanda

Chelsea A. | Overall Experience |
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The manager was extremely nice and helpful!!

preston s. | Overall Experience |
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After we got our toyhauler out after only being inside 4 months, all the water lines had to be replaced because the mice had eaten holes in all the lines. Never again will we store there

Katherine D. | First Impressions |
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Christine helped us measure the unit to make sure the lumber would fit. We realized the reserved one was too small. She switched us to the right size. Also helped us locate carts to unload the trailer

Amanda B. | First Impressions |
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Customer service is exceptional. We had some minor issues with the 24-hour access which had us drive an unnecessary 5 extra miles but otherwise everything was great.

toby t. | First Impressions |
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Very helpful and great job

Janey D. | First Impressions |
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Very nice and courteous. Along with helpful. Explained everything i needed to know.

bill h. | First Impressions |
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Very professional and prompt

Teresa D. | First Impressions |
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Since I have 3 other U-Boxes in storage here I decided to rent a storage unit!! Ralph was very helpful in deciding what size I needed. He also went and checked to make sure the unit was available!!

Michele d. | First Impressions |
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Quick and informative

Wesley C. | Overall Experience |
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Everything exactly as you would expect from a well run professional operation

Elizabeth P. | First Impressions |
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He was awesome!!!

lucille o. | First Impressions |
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Very friendly and helpful

Stephanie M. | First Impressions |
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He was very nice and the unit was ready and clean. So far it looks like it will work perfectly for my needs.

janell q. | First Impressions |
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We had no trouble at all. It was wonderful to get a newer truck. Thank you so much.

Cameron P. | First Impressions |
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For the a storage unit this facility is top notch. They are all indoor and well secured. Cleanest units i've ever seen. This facility is the easiest to access for users as well.

Elaine H. | Overall Experience |
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We just moved here from out of State and we needed temporary store until we found a home. The Uhaul storage was perfect, the staff is friendly and professional. Security is awesome, cost reasonable.

John G. | Overall Experience |
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Sal and his staff are terrific

MARSHALL W. | First Impressions |
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The best U-Haul service anywhere! The 2nd largest in North America location with down home customer service!!!

Michelle B. | Overall Experience |
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Great place to store your pontoon

Roland S. | First Impressions |
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Place is very clean and easy to get into. Carts are available right up front.

Yandy S. | Overall Experience |
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The staffing are friendly and professional i would recommend for sure

DONNA P. | Overall Experience |
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Used this place in Hickory for 2 years and it was easy and the completion of our business together was easy. Thank you so much

Elizabeth D. | First Impressions |
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Great location, very clean, and friendly!

Jeffery B. | Overall Experience |
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Convenient location

Chris D. | First Impressions |
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Friendly staff. Trailer was clean. Highly recommended.

TERESA A. | Overall Experience |
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Very secure, clean. Helpful and very friendly staff. Great customer service.

Rick S. | First Impressions |
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A

sylvia l. | Overall Experience |
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Everything was clean and convenient. The associates were friendly and helpful.

richard s. | Overall Experience |
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Facility was clean and easy accessible. No surprises! Will use in the future if needed. Go folks to do business with. Richard

Scott S. | Overall Experience |
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Best storage facility that I've ever used.

james v. | First Impressions |
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Good service and very helpful. Friendly and made a change to inside storage.

patricia i. | First Impressions |
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Awesome, quick attentive service. Facility is clean, secure and friendly accommodating staff. A Taj Mahal of storage facilities. A true hidden treasure in Hickory.

Cinda G. | Overall Experience |
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Very nice employees.

Chris H. | Overall Experience |
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Kerry was excellent! And made everything go very smoothly.

James C. | Overall Experience |
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Keep up the good work.

Greg L. | Overall Experience |
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A very well run and maintained storage facility. Full service with well trained and friendly staff. I highly recommend this U Haul facility. Thank you.

Arthur B. | Reservation |
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Raslph was quite helpful, as well as entertaining.

lavonda m. | Overall Experience |
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Thank you for all your help... And services. I'm still a customer!!!

Shanon H. | Overall Experience |
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Building was always clean and staff was very friendly

john g. | Overall Experience |
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Sal abd Ralph could not have been more helpful Great people,

Janice Y. | Reservation |
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The gentleman who checked me in explained and demonstrated everything the security card, lock and any information regarding the unit. I found the unit very clean and easy to access. Extremely pleased

iris c. | Overall Experience |
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I just feel the services is really slow no since of urgency, every time I've went in that office it's taken at least 15to 20 minutes, outside of that everything else is great

Tamara S. | Overall Experience |
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Sal and his team are professional, kind and caring.

Gary S. | Reservation |
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Exceptional customer service

robert s. | Overall Experience |
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I found this storage facility clean and all the employees very helpful.

greg r. | Overall Experience |
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So glad we have this facility in Hickory. They got it going!

Teresa D. | Overall Experience |
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I had no problems!! Very helpful!!

Kim R. | Reservation |
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Very helpful & alm the men workering seemed to enjoy what they were doing and were so patient!

Carl F. | Reservation |
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Great customer service!

scott S. | Overall Experience |
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Sal the General Manager is FANTASTIC to deal with. Very knowledgeable, friendly, and accommodating.

ALEXANDER H. | Overall Experience |
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Continued errors. My account is closed and I continue to receive bills.

Jay W. | Overall Experience |
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The is the best U-Haul facility I've ever dealt with.

lynn s. | Overall Experience |
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Great experience except when I checked out I was charged twice. I still have not had the issue resolved. Please help.

adam g. | Reservation |
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Good service.

Leonard T. | Overall Experience |
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very nice and the staff very friendly people at uhaul in the hickory nc facility.

rebecca c. | Overall Experience |
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moved out 2 weeks after I rented storage. Uhaul billed me after I moved out. Manager Sal said he would fix it. Almost $300 past due bill Sal would not return my calls when trying to resolve. Dont rent

Stuart H. | Overall Experience |
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Great staff. Always helpful and nice.

John H. | Reservation |
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The staff, especially David, was extremely helpful. He helped us get settled in to the storage facility and checking in the truck. He help unhook and check the trailer when we first arrived.

eric t. | Overall Experience |
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This is the only location that I will use in Hickory. I wish other locations were as nice as here.

Charlene N. | Overall Experience |
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It was a pleasure working with Sal on my son's move to NC. I would highly recommend them as well as using them again for ourselves.

matt v. | Overall Experience |
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Great help and great service.

Anita F. | Overall Experience |
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So convenient to rent the truck and store the items at the same place. Genious!!

John G. | Overall Experience |
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Excellent service

BARRY L. | Overall Experience |
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Sal and his crew are great, always helpful. We still have RV storage there. Very safe & secure. Needed a mount & ball for my hitch, they had it, and cheaper than Walmart! Uboxes are a great value.

Larry J. | Overall Experience |
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Excellent Facility for storage of vehicles.

Michael o. | Overall Experience |
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veryngood facility and staff

Joseph O. | Overall Experience |
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Drop off location was incorrect and had not been taking uhaul returns for a long time. It took almost 40 minutes on hold with the phone to find another drop off location.

No reviews have been submitted for this location.

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