Customer Reviews for U-Haul Moving & Storage of West Hickory

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of West Hickory

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Stephan T. on

Rating:

Make sure the information entered on the online input is available when you go to the location to pick up your rental. Kind of aggravating when your associate at the location has to ask all of the questions you just entered on your mobile device or computer

Wesley H. on

Rating:

When I asked for a furniture dolly I was told I could get one. I show up to get my truck and then no dolly

Mark A. on

Rating:

the check in process is horrendous. tried to use the check in app, but it didn't accept half my data, still had to go inside and check in

Arlene J. on

Rating:

Not anything I can think of at the moment.

michelle d. on

Rating:

I have been using uhaul for years and have Always had a good experience. Yesterday I went in and rented a storage unit and the service was very professional and very pleasant. It was a good experience

James K. on

Rating:

Customer did not leave a comment.

Rodney H. on

Rating:

Had rented a cargo van at . 79 cents / mile. Instead I was told at pickup that I could not rent cargo van unless I had a credit card. Was not told this from the onset. Had to rent a truck at .99 cents / mile instead. Could have saved 25 bucks

Robert H. on

Rating:

Great service, quick in & out. Will be back when the need arises.

Michael D. on

Rating:

Couldn't have been more friendly and accommodating.

KEVIN S. on

Rating:

Customer did not leave a comment.

Stephen C. on

Rating:

How about being truthfull!!!! I reserved a 20' Truck on line. This location said they had a 20' available on line. When I arrived, I was told they did not have a 20' truck but could provide a 26' at no additional cost. How about posting available equipment correctly rather than pushing your 26' trucks out in a dishonest fashion. I checked the wedsite again that day... This location still said they had 20' trucks available. I saw at least 5 26' trucks there but no 20' trucks.

Cara W. on

Rating:

Customer did not leave a comment.

Anthony Ray P. on

Rating:

I even asked the lady working to look up the cost for the rental without giving her any info of the rockhill location, and I was also told the cost would be 41 dollars at this time I told them and showed them my receipt they are the ones that gave me the number that I will be calling on Monday.

Isaac M. on

Rating:

Please train the older guy at this location. He tried to scan a QR code with the screen of his phone, did not respond when asked a question just stated with an open mouth. Not only that he tried to deny me service because I didn't have a credit card. He said that it was absolutely only credit card, not debit. I wonder how many people he has turned down for this. So that was after 40 minutes of trying to get through the process in store. So I decided to do it myself on the app and look it happened to work. WITH A DAMN DEBIT CARD. So I go inside so I can retrieve my key and surprise surprise there is no one inside. 20 minutes pass and still no one to help. Right when I was leaving I saw someone finally go inside so I went back inside and got the key to the cargo van. This whole process was a huge waste of time as it took 2 hours. I really would rather not come back to this location for the extremely poor experience.

Bryan B. on

Rating:

Very efficient and pleasant experience. People I interacted with a good attitude and seemed happy to be there.

Adam G. on

Rating:

Customer did not leave a comment.

CHRISTOPHER A. on

Rating:

I was a storage tenant for almost 2.5 years. The facility and staff are wonderful. I will recommend this facility to others should they need such services.

Joseph H. on

Rating:

Best location I’ve ever been too. Nice, helpful, friendly and make you feel like they’ve known you for years. The young lady that checked me out is an awesome representative for U-haul. I would hire her if I had a business because her personality and general care/concern are authentic and unheard of. Super impressed with the Hickory location.

Dennis S. on

Rating:

Very personable helpful people working for you ... the experience was great.

Edgar V. on

Rating:

In this location the personal was diferent. Very friendly, helpful and fast.

Dermott M. on

Rating:

Customer did not leave a comment.

Michelle W. on

Rating:

Just needed some storage. They were busy but very professional.

DANIEL R. on

Rating:

Drop-off was Very easy and Quick. Less time than any drive-by Restaurant. Very pleased.

Joseph L. on

Rating:

Customer did not leave a comment.

Dermott M. on

Rating:

Customer did not leave a comment.

Lori G. on

Rating:

Make sure someone answers the phone, instead of putting us on hold for five minutes or more.

Glenda A. on

Rating:

This company double card me but was to unprofessional to email and let me know they will correct the problem instead they just told me to call back on Monday. Very poor service with handling of double charging a customer.

wally t. on

Rating:

Tom Alexander was very helpful at all times. Will continue to use this facility because of the people I dealt with

Sydney W. on

Rating:

Customer did not leave a comment.

Nande R. on

Rating:

Customer did not leave a comment.

Lindsay D. on

Rating:

When coming to this location I felt as though we weren't given all the information we needed to know while renting the U-Haul. We were not informed of the $20 after service fee that is charged if you drop off after hours. I completed the online link that was sent to me to avoid the after hours service fee, but was still charged it. We were not informed of where to park the U-Haul once it was returned or where to put the keys. We were simply told here is the key and what row the U-Haul was parked in. We were not given information about the products inside the U-Haul and what the fees would be if we were to use those. We did use the hand trucks & they were very handy, so I did not mind paying the $14 charge for that because we did use the product. I had rented the U-Haul from 3pm to 9pm. We then realized we were going to need one more hour in order to finish unloading, so I called and spoke with a rep named Melissa and she said she'd make a note that we'd be dropping it off at 10am. Not once was it disclosed that we'd be charged anything more for that, but apparently we were. I was highly dissatisfied with the lack of information that this company provides. I do understand there is a rental contract in place, however, I feel as though it's part of U-Hauls job to explain that information up front and give the customer a copy of the contract if they need to refer back on anything in the agreement. I would NOT go through this company again. A $89 trip turned into a $200 trip.

Michael H. on

Rating:

All is good ...

Loyd H. on

Rating:

HAVE A FEW PLACES WHERE CUSTOMERS CAN SIT WHILE THEY WAIT. SELL COFFEE AND SNACKS. JUNK YOUR CREDIT CARD MACHINES AND GET ONES THAT WORK

Michale M. on

Rating:

Customer did not leave a comment.

Joshua T. on

Rating:

Customer service center sucks they tell you one thing and it turns out to be the complete opposite. they need to be in sync with the stores

KIERSTEN H. on

Rating:

Worst experience ever! And extremely over priced! Drove 76 miles and ended up paying $140 We got there very early and ended up being there over an hour. The guy messed up the order the first time which was $81 something so he had to refund it but before refunding it, he set up the new order the right way. That price was $89 something. He was trying to charge me that before refunding me the other $81. I told him I needed it refunded first. He said "oh you need that back first?" Sounded like a scam to me. Eventually he finally got it right. We also ordered the furniture dolley and had one of the other guys go make sure one was in our uhaul. He did and said everything was good. When we got to the uhaul the dolley was not in there. Also, he had in the computer that the uhaul had a full tank and said I need to bring it back with a full tank. Got in it and it was a little over half a tank so we had to once again go back in the store. Also had to have it back by 6pm and he kept taking other people before us when we were the first ones in the store that morning. A guy was waiting in line with some boxes and the guy asked us if he could ring him up first and we said "well if you need it back buy a certain time we kinda need to hurry up so we can leave" because at that point we were very frustrated with everything that had already happened. And he said "oh it'll only take a second" and he proceeded to ring up the other guy. Ok so finally got to leave with it. When we got back I pulled up to the door because I had never been there before and didn't know where to go. We waved over the guy standing outside and he came over to the window and said "you see those arrows over there, that kinda means that's where you go" just talking to me like I'm stupid. I just overall was extremely unsatisfied with the service. Last year I went to this other smaller uhaul place on 70 back the other way and I went to Virginia and back... A 2.5 hour drive there and back and only spent a total of maybe $60. With I would have went back to that one. We thought if we went to the big store it would be better... NOPE!!! Huge rip off and waste of time.

Randy C. on

Rating:

Customer did not leave a comment.

Ryan R. on

Rating:

Customer did not leave a comment.

Felix S. on

Rating:

Everything was handled in a professional and friendly matter. No question unanswered. Top quality workmanship. Highly recommended.

Ethan S. on

Rating:

Customer did not leave a comment.

Kathy R. on

Rating:

The man in am rented a space that was already occupied. Returning with myRV there was nothing available..I was allowed to park in a back space that was impossible to fit in.

Rebecca E. on

Rating:

I never had any issues or concerns with this storage facility, I loved the two step security and the helpful staff, never had any doubt that my belongings were safe and in a clean environment

Judy H. on

Rating:

Staff was always friendly and helpful. Well lighted facility. Trucks and vans always clean. Just overall great experiences.

Georgia H. on

Rating:

Cheerful, friendly, helpful

Michael S. on

Rating:

When I first contacted Uhaul we had a little trouble. Manager tried to recomend some help with our move. They said they would call later never did! Staff at every turn was most helpful. Professional

Stephanie M. on

Rating:

The Gastonia drop off location staff were amazing!!

VALENE R. on

Rating:

I cant complain about anything EXCEPT their $50!!! lock cut off fee!!! That's extremely excessive considering they do it in house! If they had a locksmith I could understand...

jeffrey l. on

Rating:

Might be because of unusual events but had to wait longer than normal when reserving a storage unit and have my U Pod pick up from my resistance.

lilian s. on

Rating:

So far my encounter with every single employee has been lackluster. None of the doors are ever unlocked at the proper time and every employee is slow and has no sense of urgency.

deborah c. on

Rating:

Amanda was amazing She made UHaul look good. She was able to take care of our needs despite the poor UHaul computer system. We spent 2.5 hrs getting a correct storage unit. Thanks Amanda

Chelsea A. on

Rating:

The manager was extremely nice and helpful!!

preston s. on

Rating:

After we got our toyhauler out after only being inside 4 months, all the water lines had to be replaced because the mice had eaten holes in all the lines. Never again will we store there

Katherine D. on

Rating:

Christine helped us measure the unit to make sure the lumber would fit. We realized the reserved one was too small. She switched us to the right size. Also helped us locate carts to unload the trailer

Amanda B. on

Rating:

Customer service is exceptional. We had some minor issues with the 24-hour access which had us drive an unnecessary 5 extra miles but otherwise everything was great.

toby t. on

Rating:

Very helpful and great job

Janey D. on

Rating:

Very nice and courteous. Along with helpful. Explained everything i needed to know.

bill h. on

Rating:

Very professional and prompt

Teresa D. on

Rating:

Since I have 3 other U-Boxes in storage here I decided to rent a storage unit!! Ralph was very helpful in deciding what size I needed. He also went and checked to make sure the unit was available!!

Michele d. on

Rating:

Quick and informative

Wesley C. on

Rating:

Everything exactly as you would expect from a well run professional operation

Elizabeth P. on

Rating:

He was awesome!!!

lucille o. on

Rating:

Very friendly and helpful

Stephanie M. on

Rating:

He was very nice and the unit was ready and clean. So far it looks like it will work perfectly for my needs.

janell q. on

Rating:

We had no trouble at all. It was wonderful to get a newer truck. Thank you so much.

Cameron P. on

Rating:

For the a storage unit this facility is top notch. They are all indoor and well secured. Cleanest units i've ever seen. This facility is the easiest to access for users as well.

Elaine H. on

Rating:

We just moved here from out of State and we needed temporary store until we found a home. The Uhaul storage was perfect, the staff is friendly and professional. Security is awesome, cost reasonable.

John G. on

Rating:

Sal and his staff are terrific

MARSHALL W. on

Rating:

The best U-Haul service anywhere! The 2nd largest in North America location with down home customer service!!!

Michelle B. on

Rating:

Great place to store your pontoon

Roland S. on

Rating:

Place is very clean and easy to get into. Carts are available right up front.

Yandy S. on

Rating:

The staffing are friendly and professional i would recommend for sure

DONNA P. on

Rating:

Used this place in Hickory for 2 years and it was easy and the completion of our business together was easy. Thank you so much

Elizabeth D. on

Rating:

Great location, very clean, and friendly!

Jeffery B. on

Rating:

Convenient location

Chris D. on

Rating:

Friendly staff. Trailer was clean. Highly recommended.

TERESA A. on

Rating:

Very secure, clean. Helpful and very friendly staff. Great customer service.

Rick S. on

Rating:

A

sylvia l. on

Rating:

Everything was clean and convenient. The associates were friendly and helpful.

richard s. on

Rating:

Facility was clean and easy accessible. No surprises! Will use in the future if needed. Go folks to do business with. Richard

Scott S. on

Rating:

Best storage facility that I've ever used.

james v. on

Rating:

Good service and very helpful. Friendly and made a change to inside storage.

patricia i. on

Rating:

Awesome, quick attentive service. Facility is clean, secure and friendly accommodating staff. A Taj Mahal of storage facilities. A true hidden treasure in Hickory.

Cinda G. on

Rating:

Very nice employees.

Chris H. on

Rating:

Kerry was excellent! And made everything go very smoothly.

James C. on

Rating:

Keep up the good work.

Greg L. on

Rating:

A very well run and maintained storage facility. Full service with well trained and friendly staff. I highly recommend this U Haul facility. Thank you.

Arthur B. on

Rating:

Raslph was quite helpful, as well as entertaining.

lavonda m. on

Rating:

Thank you for all your help... And services. I'm still a customer!!!

Shanon H. on

Rating:

Building was always clean and staff was very friendly

john g. on

Rating:

Sal abd Ralph could not have been more helpful Great people,

Janice Y. on

Rating:

The gentleman who checked me in explained and demonstrated everything the security card, lock and any information regarding the unit. I found the unit very clean and easy to access. Extremely pleased

iris c. on

Rating:

I just feel the services is really slow no since of urgency, every time I've went in that office it's taken at least 15to 20 minutes, outside of that everything else is great

Tamara S. on

Rating:

Sal and his team are professional, kind and caring.

Gary S. on

Rating:

Exceptional customer service

robert s. on

Rating:

I found this storage facility clean and all the employees very helpful.

greg r. on

Rating:

So glad we have this facility in Hickory. They got it going!

Teresa D. on

Rating:

I had no problems!! Very helpful!!

Kim R. on

Rating:

Very helpful & alm the men workering seemed to enjoy what they were doing and were so patient!

Carl F. on

Rating:

Great customer service!

scott S. on

Rating:

Sal the General Manager is FANTASTIC to deal with. Very knowledgeable, friendly, and accommodating.

ALEXANDER H. on

Rating:

Continued errors. My account is closed and I continue to receive bills.

Jay W. on

Rating:

The is the best U-Haul facility I've ever dealt with.

lynn s. on

Rating:

Great experience except when I checked out I was charged twice. I still have not had the issue resolved. Please help.

adam g. on

Rating:

Good service.

Leonard T. on

Rating:

very nice and the staff very friendly people at uhaul in the hickory nc facility.

rebecca c. on

Rating:

moved out 2 weeks after I rented storage. Uhaul billed me after I moved out. Manager Sal said he would fix it. Almost $300 past due bill Sal would not return my calls when trying to resolve. Dont rent

Stuart H. on

Rating:

Great staff. Always helpful and nice.

John H. on

Rating:

The staff, especially David, was extremely helpful. He helped us get settled in to the storage facility and checking in the truck. He help unhook and check the trailer when we first arrived.

eric t. on

Rating:

This is the only location that I will use in Hickory. I wish other locations were as nice as here.

Charlene N. on

Rating:

It was a pleasure working with Sal on my son's move to NC. I would highly recommend them as well as using them again for ourselves.

matt v. on

Rating:

Great help and great service.

Anita F. on

Rating:

So convenient to rent the truck and store the items at the same place. Genious!!

John G. on

Rating:

Excellent service

BARRY L. on

Rating:

Sal and his crew are great, always helpful. We still have RV storage there. Very safe & secure. Needed a mount & ball for my hitch, they had it, and cheaper than Walmart! Uboxes are a great value.

Larry J. on

Rating:

Excellent Facility for storage of vehicles.

Michael o. on

Rating:

veryngood facility and staff

Joseph O. on

Rating:

Drop off location was incorrect and had not been taking uhaul returns for a long time. It took almost 40 minutes on hold with the phone to find another drop off location.