Customer Reviews for U-Haul Moving & Storage of West Hickory

3,572 reviews

331 US Hwy 70 SW Suite 101   Hickory, NC 28602

(828) 358-3669

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(828) 358-3669

331 US Hwy 70 SW Suite 101
Hickory, NC 28602

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

lynette A. 
Rating:
5.0

The Representatives that worked with me were the best representatives that I've worked with in a really long time. They care about their customers and they care about their job. It was a pleasure to work with them. I would definitely recommend any one to them. Thank you for making renting at uhaul simple and easy!

DYLAN M. 
Rating:
5.0

Customer did not leave a comment.

GEORGE K. 
Rating:
3.0

They should explain the billing procedures a little better in the fact that they hold payment until the equipment is brought back in case of any damages.

Carl P. 
Rating:
5.0

Steve is awesome, and a bright sunny representative for your company, especially for weary movers.

Kelly Green S. 
Rating:
5.0

Customer did not leave a comment.

Ashby D. 
Rating:
5.0

Customer did not leave a comment.

Sandi R. 
Rating:
5.0

Customer did not leave a comment.

james T. 
Rating:
4.0

Customer did not leave a comment.

Shawn D. 
Rating:
5.0

Customer did not leave a comment.

Mickey D. 
Rating:
5.0

Customer did not leave a comment.

Janet F. 
Rating:
5.0

Great customer service!

Regina S. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

Tim C. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

The truck that I rented sounded like it was on its last leg

Gail S. 
Rating:
5.0

Your people are just right!

TONYA M. 
Rating:
4.0

When I returned the trailer, no one from Uhaul assisted me in the placement of the trailer. I was just told to put it in a specific spot.

Vince L. 
Rating:
4.0

Customer did not leave a comment.

Tina H. 
Rating:
5.0

Customer did not leave a comment.

Jeremy A. 
Rating:
5.0

Gentleman at hickory location was on point had 2 checkout lines going at same time definitely multitasking with a great attitude.

Mike B. 
Rating:
1.0

I was told there was 3 people in need off the trailer and he had one. He had to call someone to see if I coulde take the trailer. I was the first one there and I have a confirmation number. He finally gave me the trailer. He also, made me hook everything up, No help just stood there. We have rented from this location a good amount of times, and the trucks are never clean, the customer service at this location has always been very poor. This location need some help to get organized, and learn how to do their jobs correct. I need the same trailer again in July. I will be checking for another company, I normally just call uhaul, this time I will be checking around

Chris C. 
Rating:
4.0

Great people, excellent service

jeffrey S. 
Rating:
5.0

Just think the charge pee mile and refilling the gas isn't fair with the price oof gas these days

Donald H. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Easy process to rent. More difficult to return….lots of proof via photos, etc. I also think I was overcharged for gas since I refilled it and only drove 42 miles in 2 days. I was tired, it was late,I just paid it.

Ann S. 
Rating:
5.0

Customer did not leave a comment.

Heather C. 
Rating:
5.0

Customer did not leave a comment.

Don S. 
Rating:
4.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Quick and professional service

Jared T. 
Rating:
5.0

Customer did not leave a comment.

Marsha P. 
Rating:
5.0

Customer did not leave a comment.

Beverly M. 
Rating:
1.0

I drove from Morganton to pick up an open air trailor. I was moving furniture so I had to CLEAN the trailor. The lady working there was awesome on pick up day she went above and beyond to help. On return of the trailor....the old man there was courteous in checking me in for the trailor return. He went out to unhook the trailor and I told him I had cleaned the trailor once before moving and AGAIN SWEPT IT after moving. I also took pictures to prove that. THEY CHARGED ME FOR A CLEANING FEE AFTER I LEFT. I will NEVER use this location again!!!! I want my money back for the extra charge. I can email proof of the clean trailor if needed. Please reprimand this location...how dare they charge like that! The trailor was dirty when I picked it up.

Sonja W. 
Rating:
5.0

Customer did not leave a comment.

diane A. 
Rating:
1.0

The truck was filthy and the engine light was on!

David B. 
Rating:
5.0

Customer did not leave a comment.

Rolando G. 
Rating:
5.0

When picking up a pull-behind covered trailer, I realized I had forgotten my plug-in attachment, which allows for my vehicle to operate the trailer lights. I was very pleased when the owner let me borrow a plug for my trailer lights. Awesome! Next, after I got all wired/connected up, not all of the trailer lights worked. We determined this error to be a broken fuse on my vehicle. They let me borrow a fuse. After my trip, I returned the trailer, the light/electric plug, and the fuse. I was overwhelmed with the help this team gave me. They could have easily charged me a fee for either add-on, or they could have made me buy them both. In the end, they even let me keep the fuse. Excellent service overall. I was highly pleased with this experience.

jason K. 
Rating:
1.0

Customer did not leave a comment.

Ai Chiem L. 
Rating:
5.0

Customer did not leave a comment.

TAMARA H. 
Rating:
5.0

Great service!!!

CLINTON L. 
Rating:
5.0

Only issue was dead battery and I made extra sure no lights were left on.

Elizabeth M. 
Rating:
1.0

The truck was very noisy and driver door did not fit right. Personel not friendly and do not explain clearly location of the vehicle.

Mike T. 
Rating:
5.0

Very prompt completing paperwork and get me on my way when I return the vehicle very courteous tell me a phone arrival actually Michaelson material I left inside the truck I really appreciate that and look forward to my next rental great job

STEVE B. 
Rating:
5.0

Customer did not leave a comment.

Donald W. 
Rating:
1.0

Be a little bit nicer to the customer. Make sure the customer was out there when you did the check on the vehicle.

CYNTHIA W. 
Rating:
1.0

Most rude and laziest manager in sales I've ever seen. I would never rent from this store again if it was the last place on earth

TERRY I. 
Rating:
5.0

Customer did not leave a comment.

hiram H. 
Rating:
4.0

Location and staff are great ,

Matthew C. 
Rating:
5.0

Steve was awesome

James C. 
Rating:
2.0

Make sure maintenance is completed on all vehicles. Our truck broke down fully loaded and had to be towed 3 different times.

Khadasha J. 
Rating:
5.0

Very easy operation. Thanks

Scott M. 
Rating:
1.0

Was charged daily for the truck paid in advance kept it past our return date and notified the uhaul people of the intent they charged us daily $44 then threatened to start recovery process and have us arrested for larceny while still charging us for daily rental.. I will never rent anything again from uhaul I own a very reputable business in area and we're just flabbergasted Scott at uhaul threatened us never again

Vicki O. 
Rating:
1.0

Horrible customer service from assistant manager!

calvin P. 
Rating:
4.0

Customer did not leave a comment.

Kent S. 
Rating:
5.0

Nothing, everything was great 👍

Tracy G. 
Rating:
4.0

Customer did not leave a comment.

Jim T. 
Rating:
5.0

Computer systems could use improvement, otherwise doing good

Walter K. 
Rating:
5.0

Thxs

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
3.0

Employees were not super friendly. Maybe they were having a bad day. I felt like I was an inconvenience for them.

Mark R. 
Rating:
4.0

Lower prices

Matthew H. 
Rating:
2.0

I keep getting emails for one of your repeat customers. I've never been to your location in Hickory. I'm more than 3000miles away and would appreciate it if you validate email addresses before setting them for a customer just like you validate identification address etc with DL send an email for co formation before you start spamming people that are not your customers.

ALBERTO V. 
Rating:
4.0

Customer did not leave a comment.

Christina R. 
Rating:
1.0

I haven't got my gas credit.... Received vehicle on empty

Uriah S. 
Rating:
5.0

Customer did not leave a comment.

Raffaella C. 
Rating:
4.0

Overall good facility. The place is clean and easy to access. The one thing it is lacking is flat carts. There should definitely be a few more flat carts available for use.

Robert G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Philip L. 
Rating:
5.0

Very helpful in a time of need for sure! Guy we worked with was very nice & courteous. Will recommend to others. We rented a storage unit as well as a moving truck. Prices are very competitive.

Joshua G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN D. 
Rating:
5.0

Customer did not leave a comment.

Billy C. 
Rating:
1.0

I have 6 Uboxes. They are telling me I only have 5. That's funny because I have a receipt for 6. I know how many I filled. I arrived once to fill a box and they put some else's box out and said it was mine. I have been notified that the GM Steve Punch allows the employees to pick what they want after he gets what he wants before your things will go to auction. I trusted these people with some of the contents, antiques and collectibles from my mom's estate. They have to bring them out so you can fill them, you can pick them up or you have them delivered to you. I only live 5 miles away. So paying over $1,000 to have them delivered 5 miles is ludicrous. So I chose to fill them there. They watched what was being stored. I have had a consultation with an attorney. Hoping they would have gotten their shit together. Nope. I will be retaining that attorney I see. Go elsewhere. Not this location.

Charmeeta M. 
Rating:
4.0

The driver in Dunedin was excellent and Wesley, who delivered our U-Box from Lenoir was wonderful. Both are very efficient and polite.

Margie M. 
Rating:
5.0

Over the years I have rented from this location several times. They have everything you need, they maintain the equipment well, and they've always been friendly. I bought a car down the road and, as a condition of purchase, had the dealership get a trailer hitch installed at this location. I'm glad to have this facility located close to my home. I expect I'll rent equipment here here several more times. Perfect for getting things home from the home improvement stores, taking on camping trips, and delivering things halfway across country. Cheaper than buying the truck or trailer I need but only use a few times a year.

Walter S. 
Rating:
5.0

Good prior history with Mr. Punch. The facility is first rate and has the amenities wanted by RVers.

Robert W.  |  First Impressions 
Rating:
2.0

location closed. Drop off instructions vague. No way to properly secure rented dollys/pads. I have yet to receive any contact as to whether my check in was properly processed. I still don't know if they have gotten all equipment back and if the rental is complete. It seems you have transitioned to a mostly internet based customer experience and it stinks. Dialing in is a hassle and people not as helpful at reps at locations. This is by far the worst U-Haul experience I have ever had.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND R. 
Rating:
3.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

I had a good experience with uhaul Saturday and Sunday I wouldn't change nothing every one was polite they knew what they were doing.

Randy B. 
Rating:
5.0

Customer did not leave a comment.

Leslie H. 
Rating:
5.0

Customer did not leave a comment.

Julie A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Great experience

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Frank O. 
Rating:
5.0

Customer did not leave a comment.

Joann E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jo-Ann E. 
Rating:
5.0

Easy

Jeff D. 
Rating:
5.0

These people were wonderful. They gave me all the information I needed to make the required transition. The storage facility was very clean.

Margie S. 
Rating:
5.0

The West Hickory location did a phenomenal job working with me! It was my first time renting from u-haul and they walked me through every step perfectly!

LaTayvia R. 
Rating:
5.0

Customer did not leave a comment.

Shane F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald W. 
Rating:
5.0

Customer did not leave a comment.

Nicolae T. 
Rating:
5.0

It was great and I can't think of anything else you could do! Awesome Job!

jeff M. 
Rating:
5.0

These guys are Great !!!

Butch D. 
Rating:
2.0

Don't give locations 15 miles away from the destination when there is a location 4 miles away.

James C. 
Rating:
5.0

Customer did not leave a comment.

Tiffany M. 
Rating:
5.0

Only issue I have is when reserving the trailer online it appeared I was getting it from the U-Haul closest to me but, when I finished all the reservation paperwork the location changed.

Bradley M. 
Rating:
5.0

Check equipment for leaks. I had to transport items during storms, and the 6'x12' trailer I rented leaked water onto several items and I had to dry them off thoroughly. Luckily, no permanent damage was caused.

Billy J. 
Rating:
5.0

The ORIGINAL drop-off area was CLOSED/ A VACANT BUILDING… Valero Food Mart at 2107 1st Ave SW, Hickory 28602. U-Haul even confirmed this drop-off place and drop-off time when I called U-Haul on 3/10/22 (day before dropping off truck) to tell them I was receiving recording for Valero Food Mart stating “call couldn't go through”. After several attempts to reach a U-Haul rep, on morning of ACTUAL drop-off, I finally got through to a rep (after 15+ min) who was very helpful and got us a 2nd drop-off location. The people at US Hwy 70 U-Haul drop-off WERE GREAT

Jose C. 
Rating:
4.0

Customer did not leave a comment.

GREGORY S. 
Rating:
5.0

Customer did not leave a comment.

Kelly J. 
Rating:
5.0

good job

Timothy L. 
Rating:
5.0

Customer did not leave a comment.

George W. 
Rating:
5.0

Customer did not leave a comment.

Lindley H. 
Rating:
5.0

I feel what I paid for the short amount of time I needed it was way too much not to mention I had everything mapped out and over estimated the mileage but it still said I used right at the amount I said and there is no way because I added it up again and still less than what we finally were charged for. I feel like you should offer people who only need it for like a couple of hrs at least the deposit back and only pay for the mileage. I'd get out cheaper renting from enterprise next time I need one. Staff was super friendly though but those rates…..for what needed….outrageous.

Sheena C. 
Rating:
3.0

2 rentals in the last 2 months. Both times the unit was very dirty. The first time the truck was obviously being used as living quarters. The manager did switch out the truck for a "clean" one but I would not say it was clean. The trailer that I rented yesterday had trash in it and the floor was covered with dirt. It could have been swept out in 5 minutes. It's too bad that nobody seems to care weather the customer gets a dirty unit or not. If I had another option for renting an enclosed trailer you wouldn't see any of.my business.

michael F. 
Rating:
5.0

It is a beautiful storage. Everything was kept up. All the staff were wonderful. I would definitely use U-Haul again.

Dawn H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teo M.  |  Overall Experience 
Rating:
5.0

Happy with the Service! Staff was very helpful. Thank you

Jacqueline m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cruiz G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBIN P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jason p.  |  Overall Experience 
Rating:
5.0

Yes to all the above. I especially was thankful when I moved to a smaller storage unit, one of your women helped me to move some furniture up to the place to be given away.

janell q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Micheal W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roy M.  |  First Impressions 
Rating:
5.0

The only complaint I would have is when I lost my key to my lock on my storage unit I had to pay $50.00 to get the lock cut off. I think that is a little excessive. Other than that I love this place and will always use them for any moving or storage needs I may have in the future.

BRANDI M.  |  Overall Experience 
Rating:
1.0

I never had access to my unit lost everything and would not let me even register my card again to pay all payments

Alecia W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Adam M.  |  Overall Experience 
Rating:
3.0

We had two units and one of our units had something leaking from the unit behind ours causing a horrific smell.

AUSTIN S.  |  Overall Experience 
Rating:
3.0

None

Carlton R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Samuel C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teo M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nathan P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles W.  |  First Impressions 
Rating:
5.0

Morgan was friendly fast and competent.

joseph G.  |  First Impressions 
Rating:
5.0

Very good service and very friendly.

Roxanne M.  |  First Impressions 
Rating:
5.0

I have and have had storage units before and this one is by far the best all around. Thank you.

angela F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kelsey W.  |  First Impressions 
Rating:
5.0

Cristine was so helpful! she was thorough when assisting us and very attentive when we needed help. thank you!

Levi S.  |  First Impressions 
Rating:
5.0

Quick check in. Friendly, professional staff.

Petual H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Rick Renee H.  |  First Impressions 
Rating:
5.0

Steve and the other Staff members were very helpful. Thank you for your help.

Jacqueline m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Krissy E.  |  Overall Experience 
Rating:
1.0

Have had better customer service at a Popeyes

Hunter D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryant K.  |  First Impressions 
Rating:
3.0

Unit had trash strewn outside left by other tenants

Robinson C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lydia W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Herman A.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and friendly. Also, the facility was very clean & safe.

Luther H.  |  Overall Experience 
Rating:
4.0

Bring the price down.

luke o.  |  First Impressions 
Rating:
5.0

I’m sure it could be better but I don’t know how.

Douglas W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCOTT L.  |  First Impressions 
Rating:
5.0

Very pleased with storage unit. It was very clean and bright and I never worried about being safe. Also the restrooms were very clean. Also you were able to accommodate a 18 wheeler ( I think that’s what it’s called) coming from California. I was never worried while storing my furniture, boxes etc.

Mary G.  |  Overall Experience 
Rating:
5.0

Excellent

Avery M.  |  Overall Experience 
Rating:
5.0

Very clean!!!

Kyle S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tracie h.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Melinda K.  |  Overall Experience 
Rating:
4.0

The lighting inside the unit did not work.

jeffrey m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

leslie r.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Becky B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hunter M.  |  Overall Experience 
Rating:
5.0

Nice facility and lady at the desk was professional.

John H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebeccca S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donnie B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kennetha K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

claudia m.  |  Overall Experience 
Rating:
5.0

Staff were fun and friendly. They were very helpful in their explanations of how it all worked at this facility and in locating our unit.

Phillip P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melissa P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tera C.  |  First Impressions 
Rating:
5.0

Very friendly, very clean, and very helpful

Gloria B.  |  First Impressions 
Rating:
5.0

Great place to store my stuff!

william a.  |  First Impressions 
Rating:
5.0

The place was great and employees very friendly and helpful. Easy access and well kept. The storage fee was less than most places I checked out. My only complaint is the alarm went off a lot, and it’s loud and surprising.

Susan F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Shawn B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMUEL R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angie T.  |  Overall Experience 
Rating:
5.0

There was an emergency issue at the SE storage, it was closed with no instructions, several trks waiting.I went over to Hky store on hwy 70 . They took me in found me a better size storage space and accepted my one way trk from SC. We thank God for your Excellent Trained Staff, What a great example of Understanding Your Customers Concerns and needs On The Spot!!!

Fred S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TODD N.  |  Overall Experience 
Rating:
2.0

They need to get the computer system up to date and keep an eye on your inventory so that you know what is rented and what is not. Also get gate cards and key fobs fixed. Every time I wanted to go to my storage the key would never work and I had to go inside EVERY time and that was frustrating and did not need to happen. I just hope you get it fixed for the next renter

Michael B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Alisa J.  |  First Impressions 
Rating:
5.0

Very clean well maintained. Great staff!

Kennetha K.  |  First Impressions 
Rating:
5.0

Fantastic staff! Everything was perfect and handled professionally

Jacob P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank O.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

rayvan w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

valerie h.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Valesca P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBIN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

pasquale m.  |  Overall Experience 
Rating:
5.0

Great climate controlled indoor storage. Bad weather was no problem when storing or removing items because of the indoor, drive-through loading and unloading area. U-Haul has all of the things you need when storing; including boxes, packing materials, provided locks for the units, etc. as well as any vehicle you might need when moving items. I would definitely recommend U-Haul for any of your storage needs! Thanks U-Haul! T. Dockery

Timothy D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDWARD L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

wally t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megan C.  |  First Impressions 
Rating:
4.0

I feel you need more of the wheeled carts for renters to use. We had to wait long periods for them.

Pamela B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sylvia W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrea M.  |  First Impressions 
Rating:
5.0

The place is tidy and we'll organized. The staff are courteous and knowledgable. High marks for going above and beyond for customer satisfaction. Security measures are also impressive at this facility. Especially for the price.

Jessie H.  |  First Impressions 
Rating:
5.0

None

Sandra B.  |  First Impressions 
Rating:
5.0

This has been an excellent place for me and my wife to store stuff when we started looking for a house. Now we mainly use it for decoration storage and momentos.

Caleb J.  |  Overall Experience 
Rating:
5.0

Everything is fine

Susan R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alecia W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BARB H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William O.  |  Overall Experience 
Rating:
5.0

Steve’s team is friendly, professional & accommodating. Cannot praise this business unit enough. During a very stressful time with our move this Hickory, NC were there to help & support at every turn.

Douglas Y.  |  Overall Experience 
Rating:
5.0

Steve was very friendly. He and his crew took good care of us.

tim a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arleen J.  |  Overall Experience 
Rating:
1.0

I am currently storing my class A motorhome at this facility. I contracted for a covered space with electricity. I specifically asked what amp service was provided. I was told 15amp 120v which was acceptable. Upon moving my motorhome into there was no power at the 15amp outlet. I called to the office and was then informed it was only available for about two hours per day and was on a rolling basis. I feel like I was misled. If I was told this in advance I would of continued looking for a storage facility that met my needs.

Nick M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ERIC S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

claudia m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jason p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacqueline B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CATHY L.  |  Overall Experience 
Rating:
2.0

The reservation and move-in experience was not confidence inspiring. I felt unsure that I had a unit reserved when I made my reservation ("we will figure that out when you get here"). When I arrived to load the unit, the particular unit that I was assigned was not yet determined and someone "had to check" if a particular unit was available for me. More recently (this past Sunday morning), when I attempted to access my rental storage unit, the electronic clicker would not open the gate. When I attempted to use my card, the gate indicated the card was invalid. When I entered the store, the U-Haul associates at the counter indicated that there was no record of my renting a unit. They accompanied me to the unit (fortunately, I remembered the unit number) to open it. Of course, the keys to my lock worked and I was able to access my possessions. The U-Haul associate indicated that they would "take care of everything" and record my rental in the system. She did not write any of my information down (unit number, name, address, etc.), so I am not confident this will be done. I now need to follow-up to make sure my information was recorded in the UHaul system. Fortunately, I have a receipt of payment.

Robinson C.  |  First Impressions 
Rating:
5.0

Great place to store and great friendly employees pricing was good as well

Jeff E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

REAL B.  |  First Impressions 
Rating:
3.0

There were sketchy people hanging out going in and out at the back when we were loading stuff into our unit. They did not even have access or a unit. They wud jus grab the door and barge in to check the recycle area. I felt very unsafe.

STEVEN A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

robinson c.  |  First Impressions 
Rating:
3.0

Very confrontational about using promotions more than once even when used by another adult in the household and an obnoxious attitude by Steve. Other than that I like your facility

JAVIER J.  |  First Impressions 
Rating:
5.0

everyone was very professional an helpful

CLIFF D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lori G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristin H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

April C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennis m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TODD N.  |  First Impressions 
Rating:
5.0

While the storage was room were enough i just wish there were more bigger spaces available. Other than that it was great.

TODD N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT S.  |  First Impressions 
Rating:
4.0

Will I receive paperwork email ? Did not receive a contract

Arthur F.  |  First Impressions 
Rating:
5.0

If I ever need use of a storage unit again I will most definitely use U-haul.

jeff p.  |  Overall Experience 
Rating:
3.0

My experience was negative when it concerned my picking up my camper. I had to wait 2 hours after advising them I was picking up the next day. I made a complaint and was told I would be contacted in 3 days and was never contacted. That’s been almost two weeks! Very very unprofessional!!!!!

William H.  |  Overall Experience 
Rating:
3.0

Seemed alittle disorganized. Our key card did not work and our unit had 2 locks but we only were sold one. Great price for storage. Jus need to brush up on fine details.

STEVEN A.  |  First Impressions 
Rating:
5.0

The staff were professional, friendly and took pride in doing a good job. The place was clean and safe.

Harlan C.  |  Overall Experience 
Rating:
5.0

My overall experience was excellent! Everyone was helpful and friendly. Very clean and secure.

Trudy E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas Z.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Hannah K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BETHEL B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Luis C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terena M.  |  Overall Experience 
Rating:
4.0

The lighting by my unit 1081 was not good .

Daniel M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brooke w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joe L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John M.  |  Overall Experience 
Rating:
5.0

I am new to Hickory and everyone was friendly and very helpful I rented a storage unit and a small truck and my transactions were handled very professionally and they answered all of my questions

MICHELLE T.  |  Overall Experience 
Rating:
5.0

Thank you for your help to all the staff💜

VINCENT P.  |  Overall Experience 
Rating:
5.0

The staff and facility is awesome. We are getting ready to store our belongings, sell our house and travel for a while. This facility is giving us the peace of mind to be able to enjoy traveling without worrying about our stuff. We feel everything will be safe and cared for. Thank you!

Anne N.  |  First Impressions 
Rating:
5.0

Manager was friendly, professional and helpful.

Harlan C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeffrey M.  |  First Impressions 
Rating:
5.0

Great place

angela b.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Verne B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

devin m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BETHEL B.  |  First Impressions 
Rating:
5.0

Was a very pleasant experience

Lance P.  |  First Impressions 
Rating:
2.0

I reserved a unit on the outside. When I arrived to the site I was informed there were no units available and I had to "upgrade" to an indoor unit for more money due to a system error. Very frustrating and almost seemed gimmick like. Do better!

Erica W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zachary M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CLIFF D.  |  First Impressions 
Rating:
4.0

The only thing that needed to be done was the strap on the elevator. It was missing on the top floor. It felt a bit unsafe, but it may have been because I wasn't shown how to use it. Freight elevator. They tried to make it right if you were unhappy with service. Friendly staff. The storage was a bit hot to my tastes but in all fairness, I like a cooler atmosphere. They're trying to save money and electricity I suppose. It's not like you are going to live in it. You're storing your stuff. Clean. Plenty of packaging material available for purchase. Moving straps and such. Good range of vehicle sizes. Gas was a bit much. I think their vehicles could use a tune-up. Used way more gas this time than a previous move back from the same place. Transmission didn't seem to change well. Had roadside assistance available though if it was needed.

Heidi P.  |  First Impressions 
Rating:
1.0

Steve Punch is the worst Uhaul employee I have ever come across. He is rude, has subpar emotional intelligence, poor problem solving skills, needs anger management and is overall an incapable person to represent Uhaul. Steve Punch did not solve any problems that he created whatsoever and instead tried to eliminate the problems he created by demanding I leave the store or he would cancel my reservation. Incompetent, pompous and too arrogant to accept any responsibility for his actions. I will never be back at this location and am considering never coming back to Uhaul if Uhaul is complacent with this treatment towards customers. Steve Punch is a GM, and the bar should be set higher for him as the representation of Uhaul.

KATHERINE B.  |  Overall Experience 
Rating:
5.0

I am actually very proud to have this facility in our community . It is a great asset and the staff is wonderful. Beautiful job !

Elliott S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ralph D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily E.  |  First Impressions 
Rating:
5.0

Lady can't remember her name she was very nice and polite answered all questions I had..I like the way you get in and out of my storage building and how safe it is for me if sometimes I have go by myself ..thank you stay safe!! 😀

Marcelleta H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Machel P.  |  Overall Experience 
Rating:
5.0

Great to store items until needed at the same facility where you drop truck off. Very convenient!

Bobbi G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Royce L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roy Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hunter A.  |  First Impressions 
Rating:
5.0

Very convenient, secure, and clean. Friendly, helpful staff.

Terri J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert H.  |  First Impressions 
Rating:
5.0

OMG THIS SITE HAS THE MOST FRIENDLIEST CUSTOMER SERVICE I HAVE EVER EXPERIENCE. Being 660 miles away from home I feel SECURE & CONFIDENT THAT THE STAFF WILL MONITOR MY STUFF.

angenitua h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nelson C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bernhard D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PERRY M.  |  First Impressions 
Rating:
5.0

Steve Punch and his crew at 331 hwy 70W Hickory, NC ARE THE BEST! They were so helpful and friendly!

Lydia K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HAROLD J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kathy W.  |  First Impressions 
Rating:
2.0

I had reserved a 10X15X10 storage unit. When I arrived, there were not any 10X15X10 units available. They had to give me a 10X10X10 and a 10X5. They did find me two units that were close together. However, when I made my reservation, I wanted a 10X15 not a 10X10 and a 10X5. If there were not any 10X15 units available, it should not have been a choice to reserve such.

Ronald I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Holly H.  |  First Impressions 
Rating:
5.0

ALWAYS friendly and helpful . Love doing business here ( miss Sal though)

Judy H.  |  Overall Experience 
Rating:
5.0

The girl at the front desk that helped me was very nice and helpful.. she is a great employee

Chad W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZVONKO K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

earl g.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Art W.  |  Overall Experience 
Rating:
2.0

We did not know it was upstairs and our unit is the furthest from the elevator. So we had to put everything on carts go upstairs walk to the other side of the building and then unload the carts. Took over 3 hours with 4 people to unload 15’ moving truck. The only reason we stayed was so we didn’t have to pay for another day truck rental.

Michael U.  |  First Impressions 
Rating:
5.0

Always friendly and helpful

Judy H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Memphus K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lexus C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Karen S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Kevin T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michelle M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Verne B.  |  First Impressions 
Rating:
5.0

Nice people, nice facility. Always have what we need. We have used the for many years. Trucks, trailers, storage and hitch. Tjanks!

Linda D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul A.  |  Overall Experience 
Rating:
5.0

Steve and all the workers were just great!!!

David M.  |  First Impressions 
Rating:
5.0

This facility is state of the art! No matter time of day you visit or need assistance the facility is clean. GM Steve, Assistant GM Sydney along with Dave, Richard, Katie, Morgan,, Johnny, Debbie and Raquel are all awesome.

patricia i.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Warren R.  |  Overall Experience 
Rating:
5.0

I honestly did not expect such amazing customer service. The staff was friendly, helpful, eager to help and make the process easier, gave options of storage, and has the convenience of a loading dock for heavy to boxes. Very impressed and will use again.

Wendy S.  |  Overall Experience 
Rating:
5.0

It was Saturday and there was a very short wait. The staff was very friendly, helpful, and took care of me quickly. Even Steve the Manager was doing whatever was necessary to help the customers. I rate this location as the best of ANY UHaul that I have ever dealt with. Impressive

GARY G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trans T.  |  First Impressions 
Rating:
5.0

Really appreciated the helpfulness, efficiency, familiarity of tasks & products by Steve, Morgan, Sidney, other woman - can't remember her name. The women & Steve were ALWAYS excellent.

MICHAELJOSEPH D.  |  Overall Experience 
Rating:
5.0

Indoor facility is awesome! Climate controlled! Management and staff excellent!

scott g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corey R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark F.  |  First Impressions 
Rating:
5.0

Clean facility and friendly professional staff. Highly recommend for anyone's storage needs.

richard s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank O.  |  Overall Experience 
Rating:
4.0

Storage is more expensive here verses other places, but it was convenient to store there since we had to return the truck there and didn't have time to shop for the best deal.

ERIC S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Catherine K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Memphus K.  |  First Impressions 
Rating:
5.0

This uhaul facility is top notch. Everyone that I saw was very courteous and helpful. Cleanliness was excellent.

JOHN D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bobby Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMUEL H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

richard s.  |  First Impressions 
Rating:
5.0

Everyone was friendly and very helpful!

Kathy R.  |  Overall Experience 
Rating:
5.0

All the staff were friendly, engaging and willing to assist.

jon c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jack R.  |  Overall Experience 
Rating:
5.0

David was great and went out of his way to make sure that me and my family had immediate attention

TIMOTHY H.  |  First Impressions 
Rating:
5.0

We moved our storage crates from Pods to U haul. We saved almost 1/2 the cost by using u haul. Steve went out of his way to make our experience as easy as possible. Pods had unbelievable hidden charges and found out when I called to have the Pods picked up from the uhaul facility that they only picked up on certain dates and it would be almost 2 weeks until they could pick them up. I was never informed of this when I called to have Pods deliver the pods I was told to call back when we wanted the Pods picked up. Then Pods wanted to charge me for that extra time until they were picked up. They said they would credit one pod back but I had to pay the full months rent on the other pod. Steve at u haul said he would take care of everything and not to worry. Very pleased with the whole experience.

Sandy H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

earl g.  |  First Impressions 
Rating:
5.0

The young lady who helped me was awesome! Very friendly and helpful! Explained everything in detail and made us feel comfortable and educated about the facility. Thank you!!

Jeffrey A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah M.  |  Overall Experience 
Rating:
5.0

Very secure storage. Clean and well maintained. Great knowing our belongings are in safe, secure, climate controlled storage units. The staff are very helpful and friendly.

Timothy D.  |  First Impressions 
Rating:
4.0

I would give this facility an 8 because everything was wonderful except when it was late, like 11 p.m. I couldn't get into the building with my access card. I didnt have time to wait for the staff to come in the next day

Sharon N.  |  First Impressions 
Rating:
4.0

No Comment

Antony C.  |  First Impressions 
Rating:
5.0

Loved that they had a freight elevator made the moving in a lot easier and with the carts it was so much quicker very satisfied overall

Christopher V.  |  Online Move In 
Rating:
5.0

very nice people thank you.

VINCENT P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen B.  |  First Impressions 
Rating:
5.0

I been very pleased with UHall storage of West Hickory.

kevin r.  |  First Impressions 
Rating:
3.0

The day I decided to move into my stuff in the unit their was some very rude people packing the freight evaluator full while I was trying to use it also!! They have the right to use it also but Damm have some respect for others!! I know we are all on a deadline but really come on people don't be so Dam rude to others!! I even asked if there was another evaluator I could use he said no so I guess I was screwed it cost me more for mileage where I rented the truck for!!! Luckily I rented the uhaul from somewhere else!! I guess you win some you lose some in the long run!!

Pamela W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

michael c.  |  First Impressions 
Rating:
5.0

Steve Punch and the other employers were EXTREMELY helpful during our tenure at the U Haul facility. One time, my RV’s battery was dead to the point that it couldn’t be jumped off. Steve spent an inordinate amount of time helping me get the batteries changed and getting the RV to a repair facility. I would store a vehicle there again in a “Skinny Minute!”

Sara I.  |  Overall Experience 
Rating:
5.0

All was well

Cynthia E.  |  First Impressions 
Rating:
5.0

the facility is topnotch. the material handling carts were a huge help. staff was most helpful.

Randy C.  |  First Impressions 
Rating:
5.0

The people there are exceptionally friendly helpful an extremely knowledgeable.. I would not go anywhere else I had different choices but I really really like this U-Haul.. I recommend everybody go to this one

BARBARA S.  |  Overall Experience 
Rating:
5.0

Very large facility with climate control which we needed. It worked out perfectly for us

ANNE S.  |  Overall Experience 
Rating:
5.0

very nice and I will probably be back just sold what was stored there

brent k.  |  Overall Experience 
Rating:
5.0

Thank you for working with me when I lost work because of the virus. I appreciate the staff very much. My only complaint is that there isn't enough help in the office when it's busy. There have been a few times there was a long wait. Other than that, it was a very good experience. Thank you so much.

Edwina S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brynesha W.  |  Overall Experience 
Rating:
1.0

I intended to keep my tailgate trailer there for a decade or more. I told management that. I Haul gave me a very small space that would not even hold a full size car for $34 per month. It was perfect and worked out great. I leave it there Jan-Aug and keep it at my house Sep-Dec. last December late in the month when I came to bring it back, a jet ski was in the spot I was paying rent for. Instead of moving the jet ski and giving my spot back, I was told to put it in a Another spot with no price change. That very month I was billed $54. I know these things happen so this time I went to see the local storage manager. He was short, somewhat rude, and frankly I could tell he did not care about my dissatisfaction. He did not want to give me much time and asked for my number which I gave it to him. He said he would look into it. Upon departing, he gave me his card and said if I do not hear from him to call him back. I told him if I did’t hear from him I would not be calling back. I own a $5B business that is the 5th largest company in NC. we have 1800 employees. We strive to give good service but sometimes we get a bad apple and We have to replace them. You have a bad apple. I am only responding to let you know, otherwise I don’t care. The rest of the staff has been amazing. I WAS a long term client

DANIEL T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amethyst b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Herman A.  |  First Impressions 
Rating:
5.0

The folks here are the best!

pasquale m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bill h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sebastian C.  |  First Impressions 
Rating:
3.0

I would had rated excellent but they forgot to unlock 🔑 our unit... And unfortunately no one was there to unlock it for us..

Jessica M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marc S.  |  First Impressions 
Rating:
5.0

Facility is clean and secure. The staff was friendly and helpful. Only negative was the main hallway being tiled made it difficult to wheel things on the cart because it was bumpy. Things kept shifting on the cart. The side hallways are smooth, which was great.

stephen d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gary l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina C.  |  Overall Experience 
Rating:
5.0

Very pleased with the service and facility

Beth V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer C.  |  Overall Experience 
Rating:
5.0

The staff at hickory was the best I have experienced. Not only were they efficient they treated me like family.

Mae g.  |  Overall Experience 
Rating:
5.0

Steve Punch is an outstanding individual. He deserves a promotion!

Jerry B.  |  Overall Experience 
Rating:
2.0

Highly upset that the payment was not prorated. Paid for 3 days for 115 days. Highly disappointed.

Stephen Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josh C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Micheal W.  |  First Impressions 
Rating:
5.0

An excellent facility and well worth the price.

Randy C.  |  Overall Experience 
Rating:
4.0

The only problem we experienced was....we rented a covered storage space with electric. The electric timer didnt work and the GFI kept tripping. We reported the issue several times but the problem continued.

Cathy E.  |  Overall Experience 
Rating:
5.0

We only vacated the storage area because we sold the item we had stored.

kevin b.  |  Overall Experience 
Rating:
5.0

Best Uhaul Location ever. I believe it is. The 2nd biggest one in North America, a former mall. Great prices! James, the GM, is great, too! Very happy customer here!

MARSHALL W.  |  Overall Experience 
Rating:
5.0

Always a pleasure to work with this facility. Super nice

Judy H.  |  Overall Experience 
Rating:
5.0

Just what we needed for some temporary extra storage. So easy to load things w/ the big elevators

Anda O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry B.  |  First Impressions 
Rating:
4.0

I moved out on May 3, but you offer no pro rate on the fees. You need a grace period for the first 5 days of a month.

Lou G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arlene S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

will h.  |  First Impressions 
Rating:
2.0

The first year was great but when Sal (manager) left it went downhill. Rates were increased & services provided were cut without advance notice.

Glenn H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen B.  |  Overall Experience 
Rating:
5.0

Steve and the team are awesome to work with. Really appreciate their support and service!!

Richard K.  |  Overall Experience 
Rating:
3.0

Very unforgiving about be late. This was my first storage experience but I know now.

Michelle W.  |  Overall Experience 
Rating:
5.0

Was a great rate and love the free month I got with y'all it help me out

Thomas F.  |  Overall Experience 
Rating:
5.0

You can tell there is new management at this location. Big improvement. Thanks U-Haul.

John H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry O.  |  Overall Experience 
Rating:
4.0

The facility experience overall was great. However, any time you need assistance and ring the front office, they NEVER answer and you have to end up walking back outside and all the way around to the front for any help!!

Michele d.  |  Overall Experience 
Rating:
5.0

Staff were very professional and also a friendliness beyond compare.....

Paul J.  |  First Impressions 
Rating:
5.0

Steve is doing an amazing job turning everything around since the last gm.

teresa g.  |  Overall Experience 
Rating:
5.0

Love this Uhaul facility. Staff is always friendly and help in every way they can. The facility is always super clean including the bathrooms. I rent trucks from them often and always have had the best experience, never any issues. I have had a storage building with them for a year. Facility makes you feel safe (not saying it still does feel a bit creepy, lol) even when on one else is there because of all the security cameras and access codes. Couple of other things I really like about this facility, they supply flat push carts and a carts that looks like the lumber carts at Lowe’s (nice for moving mattress and box springs) making moving all your stuff in so much easier and less time consuming. Especially when your storage unit is on the 2nd floor! Huge freight elevator so you don’t have to make a hundred trips up and down. Multiple unloading areas and unloading docks for different size trucks you can just back right on up and unload straight off the truck no ramp required. All in all I would definitely give U-Haul Moving & Storage of West Hickory a 10 out of 10.

meagan b.  |  Overall Experience 
Rating:
4.0

It would be great if the building wooden lock you out. After 10 If you are already in and have not logged out of the building. This happened to me on last week. I was getting items out of the unit and

Stephan T.  |  Overall Experience 
Rating:
5.0

Always wonderful people here

Judy H.  |  Overall Experience 
Rating:
5.0

We only used it for a short period of time, but it was clean, easy to access, and the staff were very helpful and supportive.

Scott S.  |  Overall Experience 
Rating:
5.0

No issues easy to find and access

Wayne B.  |  Online Move In 
Rating:
5.0

I have used this location twice in my moving experience always a great experience. Helpful knowledgeable associates. Big thumbs up

Mae g.  |  First Impressions 
Rating:
4.0

We are so she it was very helpful in my selecting the proper size for what I needed

Stephan T.  |  First Impressions 
Rating:
3.0

after I vacated the storage unit, I was automatically charged for another month. Need a refund please.

Lynn m.  |  Overall Experience 
Rating:
5.0

:Plan to use U-Haul again

paul j.  |  Overall Experience 
Rating:
5.0

Thanks for helping me with this new experience.

Kathleen M.  |  First Impressions 
Rating:
5.0

I felt attended to as a person, as well as a valued customer of U-Haul

paul j.  |  First Impressions 
Rating:
5.0

I have been using uhaul for years and have Always had a good experience. Yesterday I went in and rented a storage unit and the service was very professional and very pleasant. It was a good experience

michelle d.  |  First Impressions 
Rating:
5.0

Couldn't have been more friendly and accommodating.

Michael D.  |  Overall Experience 
Rating:
5.0

I was a storage tenant for almost 2.5 years. The facility and staff are wonderful. I will recommend this facility to others should they need such services.

CHRISTOPHER A.  |  Overall Experience 
Rating:
4.0

Just needed some storage. They were busy but very professional.

Michelle W.  |  First Impressions 
Rating:
5.0

Tom Alexander was very helpful at all times. Will continue to use this facility because of the people I dealt with

wally t.  |  Overall Experience 
Rating:
1.0

The man in am rented a space that was already occupied. Returning with myRV there was nothing available..I was allowed to park in a back space that was impossible to fit in.

Kathy R.  |  First Impressions 
Rating:
5.0

I never had any issues or concerns with this storage facility, I loved the two step security and the helpful staff, never had any doubt that my belongings were safe and in a clean environment

Rebecca E.  |  Overall Experience 
Rating:
5.0

Staff was always friendly and helpful. Well lighted facility. Trucks and vans always clean. Just overall great experiences.

Judy H.  |  Overall Experience 
Rating:
4.0

Cheerful, friendly, helpful

Georgia H.  |  First Impressions 
Rating:
4.0

When I first contacted Uhaul we had a little trouble. Manager tried to recomend some help with our move. They said they would call later never did! Staff at every turn was most helpful. Professional

Michael S.  |  Overall Experience 
Rating:
5.0

The Gastonia drop off location staff were amazing!!

Stephanie M.  |  Overall Experience 
Rating:
4.0

I cant complain about anything EXCEPT their $50!!! lock cut off fee!!! That's extremely excessive considering they do it in house! If they had a locksmith I could understand...

Valene R.  |  Overall Experience 
Rating:
4.0

Might be because of unusual events but had to wait longer than normal when reserving a storage unit and have my U Pod pick up from my resistance.

jeffrey l.  |  First Impressions 
Rating:
2.0

So far my encounter with every single employee has been lackluster. None of the doors are ever unlocked at the proper time and every employee is slow and has no sense of urgency.

lilian s.  |  First Impressions 
Rating:
4.0

Amanda was amazing She made UHaul look good. She was able to take care of our needs despite the poor UHaul computer system. We spent 2.5 hrs getting a correct storage unit. Thanks Amanda

deborah c.  |  First Impressions 
Rating:
5.0

The manager was extremely nice and helpful!!

Chelsea A.  |  Overall Experience 
Rating:
1.0

After we got our toyhauler out after only being inside 4 months, all the water lines had to be replaced because the mice had eaten holes in all the lines. Never again will we store there

preston s.  |  Overall Experience 
Rating:
5.0

Christine helped us measure the unit to make sure the lumber would fit. We realized the reserved one was too small. She switched us to the right size. Also helped us locate carts to unload the trailer

Katherine D.  |  First Impressions 
Rating:
3.0

Customer service is exceptional. We had some minor issues with the 24-hour access which had us drive an unnecessary 5 extra miles but otherwise everything was great.

Amanda B.  |  First Impressions 
Rating:
5.0

Very helpful and great job

toby t.  |  First Impressions 
Rating:
5.0

Very nice and courteous. Along with helpful. Explained everything i needed to know.

Janey D.  |  First Impressions 
Rating:
5.0

Very professional and prompt

bill h.  |  First Impressions 
Rating:
5.0

Since I have 3 other U-Boxes in storage here I decided to rent a storage unit!! Ralph was very helpful in deciding what size I needed. He also went and checked to make sure the unit was available!!

Teresa D.  |  First Impressions 
Rating:
4.0

Quick and informative

Michele d.  |  First Impressions 
Rating:
5.0

Everything exactly as you would expect from a well run professional operation

Wesley C.  |  Overall Experience 
Rating:
5.0

He was awesome!!!

Elizabeth P.  |  First Impressions 
Rating:
4.0

Very friendly and helpful

lucille o.  |  First Impressions 
Rating:
5.0

He was very nice and the unit was ready and clean. So far it looks like it will work perfectly for my needs.

Stephanie M.  |  First Impressions 
Rating:
5.0

We had no trouble at all. It was wonderful to get a newer truck. Thank you so much.

janell q.  |  First Impressions 
Rating:
5.0

For the a storage unit this facility is top notch. They are all indoor and well secured. Cleanest units i've ever seen. This facility is the easiest to access for users as well.

Cameron P.  |  First Impressions 
Rating:
5.0

We just moved here from out of State and we needed temporary store until we found a home. The Uhaul storage was perfect, the staff is friendly and professional. Security is awesome, cost reasonable.

Elaine H.  |  Overall Experience 
Rating:
5.0

Sal and his staff are terrific

John G.  |  Overall Experience 
Rating:
5.0

The best U-Haul service anywhere! The 2nd largest in North America location with down home customer service!!!

MARSHALL W.  |  First Impressions 
Rating:
5.0

Great place to store your pontoon

Michelle B.  |  Overall Experience 
Rating:
4.0

Place is very clean and easy to get into. Carts are available right up front.

Roland S.  |  First Impressions 
Rating:
5.0

The staffing are friendly and professional i would recommend for sure

Yandy S.  |  Overall Experience 
Rating:
4.0

Used this place in Hickory for 2 years and it was easy and the completion of our business together was easy. Thank you so much

DONNA P.  |  Overall Experience 
Rating:
5.0

Great location, very clean, and friendly!

Elizabeth D.  |  First Impressions 
Rating:
4.0

Convenient location

Jeffery B.  |  Overall Experience 
Rating:
5.0

Friendly staff. Trailer was clean. Highly recommended.

Chris D.  |  First Impressions 
Rating:
5.0

Very secure, clean. Helpful and very friendly staff. Great customer service.

TERESA A.  |  Overall Experience 
Rating:
5.0

A

Rick S.  |  First Impressions 
Rating:
5.0

Everything was clean and convenient. The associates were friendly and helpful.

sylvia l.  |  Overall Experience 
Rating:
5.0

Facility was clean and easy accessible. No surprises! Will use in the future if needed. Go folks to do business with. Richard

richard s.  |  Overall Experience 
Rating:
5.0

Best storage facility that I've ever used.

Scott S.  |  Overall Experience 
Rating:
5.0

Good service and very helpful. Friendly and made a change to inside storage.

james v.  |  First Impressions 
Rating:
5.0

Awesome, quick attentive service. Facility is clean, secure and friendly accommodating staff. A Taj Mahal of storage facilities. A true hidden treasure in Hickory.

patricia i.  |  First Impressions 
Rating:
5.0

Very nice employees.

Cinda G.  |  Overall Experience 
Rating:
5.0

Kerry was excellent! And made everything go very smoothly.

Chris H.  |  Overall Experience 
Rating:
4.0

Keep up the good work.

James C.  |  Overall Experience 
Rating:
5.0

A very well run and maintained storage facility. Full service with well trained and friendly staff. I highly recommend this U Haul facility. Thank you.

Greg L.  |  Overall Experience 
Rating:
5.0

Raslph was quite helpful, as well as entertaining.

Arthur B.  |  Reservation 
Rating:
5.0

Thank you for all your help... And services. I'm still a customer!!!

lavonda m.  |  Overall Experience 
Rating:
5.0

Building was always clean and staff was very friendly

Shanon H.  |  Overall Experience 
Rating:
5.0

Sal abd Ralph could not have been more helpful Great people,

john g.  |  Overall Experience 
Rating:
5.0

The gentleman who checked me in explained and demonstrated everything the security card, lock and any information regarding the unit. I found the unit very clean and easy to access. Extremely pleased

Janice Y.  |  Reservation 
Rating:
4.0

I just feel the services is really slow no since of urgency, every time I've went in that office it's taken at least 15to 20 minutes, outside of that everything else is great

iris c.  |  Overall Experience 
Rating:
5.0

Sal and his team are professional, kind and caring.

Tamara S.  |  Overall Experience 
Rating:
5.0

Exceptional customer service

Gary S.  |  Reservation 
Rating:
5.0

I found this storage facility clean and all the employees very helpful.

robert s.  |  Overall Experience 
Rating:
5.0

So glad we have this facility in Hickory. They got it going!

greg r.  |  Overall Experience 
Rating:
5.0

I had no problems!! Very helpful!!

Teresa D.  |  Overall Experience 
Rating:
5.0

Very helpful & alm the men workering seemed to enjoy what they were doing and were so patient!

Kim R.  |  Reservation 
Rating:
5.0

Great customer service!

Carl F.  |  Reservation 
Rating:
5.0

Sal the General Manager is FANTASTIC to deal with. Very knowledgeable, friendly, and accommodating.

scott S.  |  Overall Experience 
Rating:
1.0

Continued errors. My account is closed and I continue to receive bills.

ALEXANDER H.  |  Overall Experience 
Rating:
5.0

The is the best U-Haul facility I've ever dealt with.

Jay W.  |  Overall Experience 
Rating:
4.0

Great experience except when I checked out I was charged twice. I still have not had the issue resolved. Please help.

lynn s.  |  Overall Experience 
Rating:
5.0

Good service.

adam g.  |  Reservation 
Rating:
5.0

very nice and the staff very friendly people at uhaul in the hickory nc facility.

Leonard T.  |  Overall Experience 
Rating:
1.0

moved out 2 weeks after I rented storage. Uhaul billed me after I moved out. Manager Sal said he would fix it. Almost $300 past due bill Sal would not return my calls when trying to resolve. Dont rent

rebecca c.  |  Overall Experience 
Rating:
5.0

Great staff. Always helpful and nice.

Stuart H.  |  Overall Experience