Customer Reviews for U-Haul Moving & Storage of West Hickory

2911 reviews

331 US Hwy 70 SW Suite 101   Hickory, NC 28602

(828) 358-3669

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(828) 358-3669

331 US Hwy 70 SW Suite 101
Hickory, NC 28602

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

When I returned the van the worker outside of the store was extremely rude. He aggressively followed me in another van and honked as I tried to park. Then he came up behind the van and banged on the driver side after I had parked and told me to move the van. I told him I was using the app to return the van. He told me that was not allowed during operating hours. That I needed to return the van to the drop off area. I checked online and saw that if I wanted to avoid lines I could return the van via the app. The worker was threatening and very aggressive. I have used this location previously but no longer feel comfortable.

AUTUMN H. 
Rating:
3.0

Customer did not leave a comment.

LAURA H. 
Rating:
5.0

Customer did not leave a comment.

SUSAN V. 
Rating:
2.0

I reserved this truck three weeks before I needed it for 8AM. Got a phone call 12 hours prior telling me they didn't have a truck for me until 5PM. This caused entire day delay having to reschedule loading and unloading crews plus an additional day of motel and lodging expenses.

GERALD D. 
Rating:
5.0

The staff and facility is awesome. We are getting ready to store our belongings, sell our house and travel for a while. This facility is giving us the peace of mind to be able to enjoy traveling without worrying about our stuff. We feel everything will be safe and cared for. Thank you!

Anne N.  |  First Impressions 
Rating:
5.0

Manager was friendly, professional and helpful.

Harlan C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick S. 
Rating:
2.0

Customer did not leave a comment.

MARK G. 
Rating:
5.0

Customer did not leave a comment.

Tonya H. 
Rating:
1.0

This location is wonderful and full of helpful nice people.

ETHAN P. 
Rating:
5.0

Customer did not leave a comment.

Fred W. 
Rating:
3.0

Overall, the moving truck was in adequate condition. Upon entry, I noticed a distinct smell of cigarette smoke. In addition, there was dirt on the floor boards.

Houston A. 
Rating:
4.0

Customer did not leave a comment.

SHEA T. 
Rating:
5.0

The people at this facility were excellent. They were attentive and eager to help with scheduling and accessories. I was surprised at how easy they were to work with. Would definitely use them in the future.

REBECCA M. 
Rating:
1.0

Uhaul is a complete ripoff. I've always had trouble and when I'm told I'll get a refund, I never do. Ty Ramseur is a liar and should be fired.

Robert A. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey M.  |  First Impressions 
Rating:
5.0

Great place

angela b.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Verne B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

devin m.  |  First Impressions 
Rating:
5.0

Very helpful!

LINDA S. 
Rating:
1.0

Bitch kill yourself

DEVON M. 
Rating:
3.0

Faster service. Waited 20 minutes on the morning of pickup as there were no employee behind the counter. On returning of truck was another 30 min due to only one employee was on duty.

BILLY H. 
Rating:
5.0

Customer did not leave a comment.

PAUL E. 
Rating:
5.0

Customer did not leave a comment.

BETHEL B.  |  First Impressions 
Rating:
5.0

Was a very pleasant experience

Lance P.  |  First Impressions 
Rating:
2.0

I reserved a unit on the outside. When I arrived to the site I was informed there were no units available and I had to "upgrade" to an indoor unit for more money due to a system error. Very frustrating and almost seemed gimmick like. Do better!

Erica W.  |  First Impressions 
Rating:
5.0

Not sure, everything was quick and efficient. Good truck and employees!

LANDON L. 
Rating:
5.0

It was great

SONYA D. 
Rating:
5.0

Customer did not leave a comment.

Randy M. 
Rating:
1.0

My containers were not delivered the day I was told and I lost $450 to the crew I hired to pack them. My containers arrived in OR a week late (they were “lost”), and I have yet to be credited the $350 I was told would be refunded @ $50/day. I spent HOURS on the phone on hold, no answers. I was not able to get ahold of anyone who could answer my questions. The entire fiasco was a nightmare.

barbara E. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

EDNA D. 
Rating:
5.0

Customer did not leave a comment.

Zachary M.  |  First Impressions 
Rating:
1.0

Uhaul is generally a good company to rent trucks / storage from and has competitive pricing. However, Steve Punch at Uhaul West Hickory escalated problems instead of solving them. He is not fit for customer service because he was easily frustrated, easily angered and easily overwhelmed during my visit to the store. He told me to leave the store or he would cancel my reservation because I asked him to help me find a 26' truck that he did not have at the store despite having a reservation for that day that was made weeks in advance (apparently the truck was double booked). He is not fit for a management position and made my experience at Uhaul worse rather than better. A good manager would try to solve problems occurring at the fault of Uhaul, rather than pointing the finger at the customer for booking on a holiday weekend (Memorial Day weekend) like Steve Punch did. He failed his responsibilities to Uhaul.

KATHERINE B. 
Rating:
5.0

Great experience

ELAYNE S. 
Rating:
5.0

Great

BRYAN R. 
Rating:
5.0

Customer did not leave a comment.

Randy R. 
Rating:
3.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

CLIFF D.  |  First Impressions 
Rating:
3.0

Returned trailer a day early & should've been offered a refund for an unused day.

Eric C. 
Rating:
5.0

Great services like always

XUE Y. 
Rating:
4.0

The only thing that needed to be done was the strap on the elevator. It was missing on the top floor. It felt a bit unsafe, but it may have been because I wasn't shown how to use it. Freight elevator. They tried to make it right if you were unhappy with service. Friendly staff. The storage was a bit hot to my tastes but in all fairness, I like a cooler atmosphere. They're trying to save money and electricity I suppose. It's not like you are going to live in it. You're storing your stuff. Clean. Plenty of packaging material available for purchase. Moving straps and such. Good range of vehicle sizes. Gas was a bit much. I think their vehicles could use a tune-up. Used way more gas this time than a previous move back from the same place. Transmission didn't seem to change well. Had roadside assistance available though if it was needed.

Heidi P.  |  First Impressions 
Rating:
1.0

Steve Punch is the worst Uhaul employee I have ever come across. He is rude, has subpar emotional intelligence, poor problem solving skills, needs anger management and is overall an incapable person to represent Uhaul. Steve Punch did not solve any problems that he created whatsoever and instead tried to eliminate the problems he created by demanding I leave the store or he would cancel my reservation. Incompetent, pompous and too arrogant to accept any responsibility for his actions. I will never be back at this location and am considering never coming back to Uhaul if Uhaul is complacent with this treatment towards customers. Steve Punch is a GM, and the bar should be set higher for him as the representation of Uhaul.

KATHERINE B.  |  Overall Experience 
Rating:
5.0

It was quick and easy to get in and out. The staff was very friendly as well.

CHRISTOPHER R. 
Rating:
5.0

Easy check in and out. Only one around that had a 10 ft truck!

Jean P. 
Rating:
5.0

Customer did not leave a comment.

ELIO D. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
4.0

Drop-off took a bit longer than I would have expected. The representative, while kindly and nice, was a bit slow.

David M. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK W. 
Rating:
5.0

I am actually very proud to have this facility in our community . It is a great asset and the staff is wonderful. Beautiful job !

Elliott S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

QUADRE P. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO M. 
Rating:
5.0

I don't know what can I recommend you, but I know people like quality, and fairly price . So you figure out the rest.

MANFREDO M. 
Rating:
1.0

Charged late fee even though u haul was returned early. Rude

Jason J. 
Rating:
5.0

Customer did not leave a comment.

DWIGHT W. 
Rating:
5.0

Customer did not leave a comment.

Ralph D.  |  Overall Experience 
Rating:
5.0

I made my reservation online looking for a trailer in Hickory, NC. The reservation was then scheduled to pick up in Marion an hour away from Hickory. J was very displeased with the scheduled pick up location. BUT the Highway 70 location found and scheduled a trailer for me.

MICHAEL O. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Nothing

STEPHEN R. 
Rating:
4.0

Customer did not leave a comment.

DORA B. 
Rating:
5.0

Customer did not leave a comment.

Emily E.  |  First Impressions 
Rating:
5.0

Did after hours on line drop off.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

Tanisha G. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
4.0

Customer did not leave a comment.

JAMES C. 
Rating:
3.0

Customer did not leave a comment.

Steven M. 
Rating:
2.0

Phone lines were busy for hours, I would have to hold for 45-50 minutes to inquire about my box. The box arrived 2 days late and the box left the home location 2 days late. Terrible service. I must say the company that unloaded were great!

susan W. 
Rating:
3.0

Customer did not leave a comment.

ALVIN H. 
Rating:
1.0

Poor customer service

TAI X. 
Rating:
5.0

Customer did not leave a comment.

TORON J. 
Rating:
5.0

Lady can't remember her name she was very nice and polite answered all questions I had..I like the way you get in and out of my storage building and how safe it is for me if sometimes I have go by myself ..thank you stay safe!! 😀

Marcelleta H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Machel P.  |  Overall Experience 
Rating:
5.0

I really need a larger utility trailer for a one way trip within the state.

MICHAEL F. 
Rating:
1.0

Absolutely the worst customer service and was told I would hear back about a mistake made by them and 4 days later and nothing.

Elizabeth B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
5.0

Customer did not leave a comment.

RENEE C. 
Rating:
5.0

Everyone was kind helpful and saved something I had left in the truck…. Every happy with my experience thank you everyone

Lillian C. 
Rating:
5.0

Great to store items until needed at the same facility where you drop truck off. Very convenient!

Bobbi G.  |  First Impressions 
Rating:
5.0

Great drop-off experience. Highly recommend.

SHARON H. 
Rating:
4.0

Customer did not leave a comment.

Royce L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roy Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan F.  |  First Impressions 
Rating:
3.0

We put gas in the truck but it wasn't enough for the lady that checked us and got charge $8.00 more for â…› that we missed. It was outrageous and unnecessary.

LARRY C. 
Rating:
5.0

Customer did not leave a comment.

Hunter A.  |  First Impressions 
Rating:
5.0

Very convenient, secure, and clean. Friendly, helpful staff.

Terri J.  |  First Impressions 
Rating:
3.0

Comments stated to me over the phone were incorrect. I was told that if I dropped the vehicle off at this location I would be given a credit because I was dropping it off early and when I got there no one was there. then I was told to just drop the key in the drop box and leave. and call the other place in the morning but when I called the other place the before I dropped the truck off the phone kept hanging up on me so I did not have a good number to call in the morning.. I do not know if I was supposed to sign any documents for the early drop off to verify a clean vehicle and accurate fuel level or not. So how do I know if I ever get my credit or not. I do not feel at this time that unless it is a dire necessity that I would use U-Haul services again. I was greatly disappointed this time..

Janet K. 
Rating:
5.0

Customer did not leave a comment.

Jason A. 
Rating:
5.0

Customer did not leave a comment.

Jose B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DON S. 
Rating:
5.0

Train all personnel who work at the counter to use the computer effectively.

Lee M. 
Rating:
1.0

Emergency road service phone number did not answer after 7:00 pm.

Richard S. 
Rating:
4.0

Customer did not leave a comment.

KAREN G. 
Rating:
4.0

Customer did not leave a comment.

KRYSTAL S. 
Rating:
5.0

Customer did not leave a comment.

Danny F. 
Rating:
4.0

My experience was horrible. The location I scheduled to pick up at didn't have my truck. Nobody notified me that they had switched it to a new location that was one hour away. This added over 3 hours to my day. And I was scheduled to move 7 hours away that day. This is all your back office fault. Your systems suck. The managers at both locations were so kind. They do not deserve to have systems that don't support them to do their jobs the best. Get your processes together or you will lose good employees and customers. I won't recommend your company to anyone anymore.

ELIZABETH H. 
Rating:
1.0

I rented a storage unit from you guys and the boxes came to my new home with roaches in them! I am now finding roaches in my home as well and will have to get a pest control professional tomorrow. Thank you so much for overcharging for storage AND infesting my brand new home with roaches.

JONATHAN K. 
Rating:
5.0

OMG THIS SITE HAS THE MOST FRIENDLIEST CUSTOMER SERVICE I HAVE EVER EXPERIENCE. Being 660 miles away from home I feel SECURE & CONFIDENT THAT THE STAFF WILL MONITOR MY STUFF.

angenitua h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nelson C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bernhard D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RACHEL D. 
Rating:
5.0

Customer did not leave a comment.

BOBBY R. 
Rating:
5.0

Great quick service

ERIC M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH E. 
Rating:
4.0

should unhook a trailer for the customer, I had to do it myself.

James C. 
Rating:
5.0

Customer did not leave a comment.

PERRY M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amber A. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

All went well.

Robert H. 
Rating:
2.0

The woman who assisted me was unprofessional. She insisted there werent any uhauls available even though we has seen one outside but once we went online there was an availability and it was the same one we had seen! We rented online and when we asked why she said there werent any she gave us a Poor attitude and told her manager to assist us who ALSO had a rude attitude. The nice black boy who was there was the only one who treated us with respect and he helped the most

MARIA G. 
Rating:
5.0

Steve Punch and his crew at 331 hwy 70W Hickory, NC ARE THE BEST! They were so helpful and friendly!

Lydia K.  |  First Impressions 
Rating:
3.0

Patrick W. was amazing from start to finish. He was so friendly and explained everything so well, even fixed a minor discrepancy with understanding. Thank you for your help Patrick keep that positive energy, its contagious!

JOSHUA T. 
Rating:
5.0

Every thing was a ok. Don't know of any improvements.

RUBY H. 
Rating:
5.0

Great customer service.

MERCEDES H. 
Rating:
5.0

Customer did not leave a comment.

HAROLD J.  |  First Impressions 
Rating:
1.0

Apparently the location had longer been operating U-Haul services and they still have it on the app and signs up at location. The owner of store called the local U-Haul supervisor and they said it was fine for me to leave it there and they would come pick it up. I chose this particular location because it's directly across the street from where I ended my trip with the truck.

PHILIP F. 
Rating:
1.0

Customer did not leave a comment.

CRYSTAL F. 
Rating:
4.0

Customer did not leave a comment.

Kathy W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
4.0

Customer did not leave a comment.

FRANCIS C. 
Rating:
5.0

Customer did not leave a comment.

Gregg L. 
Rating:
5.0

Customer did not leave a comment.

Ezequiel T. 
Rating:
5.0

Customer did not leave a comment.

Debra T. 
Rating:
2.0

I tried for an entire day to make my reservation because your system was down. I was finally able to make a reservation. When I went in to pick up my vehicle there was an issue because another customer was given the wrong truck in the system which was the truck I was supposed to take and no one could figure out how to change it in the system which required me to stand there waiting for a half an hour and they ultimately did a paper contract. It looked like at some point during the day they got me in the system because I started getting texts about my contract. THEN to make matters worse, when I went to return the vehicle, they still didn't have it straightened out and I had to manually calculate my mileage because they didn't have on record the amount of miles the truck had before I took it. And I got to again stand around while they tried to figure out how to fix it. I normally love this location because they usually have trucks (I get them for hauling or spring cleaning, etc.) and it's near where I live. But what a hassle this was!

Kelly R. 
Rating:
3.0

My primary complaints have to do with trying to use the mobile check-in on a phone. It was painfully slow to the point where I abandoned it and had to go inside. A process that could have taken 5 minutes took close to 30!

THOMAS M. 
Rating:
5.0

Great service

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

As always great service from the folks at this U-Haul location. Steve and his staff are always great!!

Mark T. 
Rating:
5.0

Customer did not leave a comment.

Thomas H. 
Rating:
2.0

I had reserved a 10X15X10 storage unit. When I arrived, there were not any 10X15X10 units available. They had to give me a 10X10X10 and a 10X5. They did find me two units that were close together. However, when I made my reservation, I wanted a 10X15 not a 10X10 and a 10X5. If there were not any 10X15 units available, it should not have been a choice to reserve such.

Ronald I.  |  First Impressions 
Rating:
5.0

Front window and lights bug free

Wendy O. 
Rating:
5.0

Customer did not leave a comment.

Francie B.  |  Overall Experience 
Rating:
5.0

I have used this location for some time as the go to place for uhaul rentals. I probably pass by 3 to 4 closer locations but prefer this one.

David T. 
Rating:
5.0

Customer did not leave a comment.

Holly H.  |  First Impressions 
Rating:
5.0

ALWAYS friendly and helpful . Love doing business here ( miss Sal though)

Judy H.  |  Overall Experience 
Rating:
5.0

The girl at the front desk that helped me was very nice and helpful.. she is a great employee

Chad W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZVONKO K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

earl g.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Art W.  |  Overall Experience 
Rating:
2.0

We did not know it was upstairs and our unit is the furthest from the elevator. So we had to put everything on carts go upstairs walk to the other side of the building and then unload the carts. Took over 3 hours with 4 people to unload 15’ moving truck. The only reason we stayed was so we didn’t have to pay for another day truck rental.

Michael U.  |  First Impressions 
Rating:
5.0

Always friendly and helpful

Judy H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Memphus K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lexus C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Karen S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Kevin T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michelle M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Verne B.  |  First Impressions 
Rating:
5.0

Nice people, nice facility. Always have what we need. We have used the for many years. Trucks, trailers, storage and hitch. Tjanks!

Linda D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul A.  |  Overall Experience 
Rating:
5.0

Steve and all the workers were just great!!!

David M.  |  First Impressions 
Rating:
5.0

This facility is state of the art! No matter time of day you visit or need assistance the facility is clean. GM Steve, Assistant GM Sydney along with Dave, Richard, Katie, Morgan,, Johnny, Debbie and Raquel are all awesome.

patricia i.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Warren R.  |  Overall Experience 
Rating:
5.0

I honestly did not expect such amazing customer service. The staff was friendly, helpful, eager to help and make the process easier, gave options of storage, and has the convenience of a loading dock for heavy to boxes. Very impressed and will use again.

Wendy S.  |  Overall Experience 
Rating:
5.0

It was Saturday and there was a very short wait. The staff was very friendly, helpful, and took care of me quickly. Even Steve the Manager was doing whatever was necessary to help the customers. I rate this location as the best of ANY UHaul that I have ever dealt with. Impressive

GARY G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Trans T.  |  First Impressions 
Rating:
5.0

Really appreciated the helpfulness, efficiency, familiarity of tasks & products by Steve, Morgan, Sidney, other woman - can't remember her name. The women & Steve were ALWAYS excellent.

MICHAELJOSEPH D.  |  Overall Experience 
Rating:
5.0

Indoor facility is awesome! Climate controlled! Management and staff excellent!

scott g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corey R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark F.  |  First Impressions 
Rating:
5.0

Clean facility and friendly professional staff. Highly recommend for anyone's storage needs.

richard s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank O.  |  Overall Experience 
Rating:
4.0

Storage is more expensive here verses other places, but it was convenient to store there since we had to return the truck there and didn't have time to shop for the best deal.

ERIC S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Catherine K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Memphus K.  |  First Impressions 
Rating:
5.0

This uhaul facility is top notch. Everyone that I saw was very courteous and helpful. Cleanliness was excellent.

JOHN D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bobby Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMUEL H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

richard s.  |  First Impressions 
Rating:
5.0

Everyone was friendly and very helpful!

Kathy R.  |  Overall Experience 
Rating:
5.0

All the staff were friendly, engaging and willing to assist.

jon c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jack R.  |  Overall Experience 
Rating:
5.0

David was great and went out of his way to make sure that me and my family had immediate attention

TIMOTHY H.  |  First Impressions 
Rating:
5.0

We moved our storage crates from Pods to U haul. We saved almost 1/2 the cost by using u haul. Steve went out of his way to make our experience as easy as possible. Pods had unbelievable hidden charges and found out when I called to have the Pods picked up from the uhaul facility that they only picked up on certain dates and it would be almost 2 weeks until they could pick them up. I was never informed of this when I called to have Pods deliver the pods I was told to call back when we wanted the Pods picked up. Then Pods wanted to charge me for that extra time until they were picked up. They said they would credit one pod back but I had to pay the full months rent on the other pod. Steve at u haul said he would take care of everything and not to worry. Very pleased with the whole experience.

Sandy H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

earl g.  |  First Impressions 
Rating:
5.0

The young lady who helped me was awesome! Very friendly and helpful! Explained everything in detail and made us feel comfortable and educated about the facility. Thank you!!

Jeffrey A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah M.  |  Overall Experience 
Rating:
5.0

Very secure storage. Clean and well maintained. Great knowing our belongings are in safe, secure, climate controlled storage units. The staff are very helpful and friendly.

Timothy D.  |  First Impressions 
Rating:
4.0

I would give this facility an 8 because everything was wonderful except when it was late, like 11 p.m. I couldn't get into the building with my access card. I didnt have time to wait for the staff to come in the next day

Sharon N.  |  First Impressions 
Rating:
4.0

No Comment

Antony C.  |  First Impressions 
Rating:
5.0

Loved that they had a freight elevator made the moving in a lot easier and with the carts it was so much quicker very satisfied overall

Christopher V.  |  Online Move In 
Rating:
5.0

very nice people thank you.

VINCENT P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen B.  |  First Impressions 
Rating:
5.0

I been very pleased with UHall storage of West Hickory.

kevin r.  |  First Impressions 
Rating:
3.0

The day I decided to move into my stuff in the unit their was some very rude people packing the freight evaluator full while I was trying to use it also!! They have the right to use it also but Damm have some respect for others!! I know we are all on a deadline but really come on people don't be so Dam rude to others!! I even asked if there was another evaluator I could use he said no so I guess I was screwed it cost me more for mileage where I rented the truck for!!! Luckily I rented the uhaul from somewhere else!! I guess you win some you lose some in the long run!!

Pamela W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

michael c.  |  First Impressions 
Rating:
5.0

Steve Punch and the other employers were EXTREMELY helpful during our tenure at the U Haul facility. One time, my RV’s battery was dead to the point that it couldn’t be jumped off. Steve spent an inordinate amount of time helping me get the batteries changed and getting the RV to a repair facility. I would store a vehicle there again in a “Skinny Minute!”

Sara I.  |  Overall Experience 
Rating:
5.0

All was well

Cynthia E.  |  First Impressions 
Rating:
5.0

the facility is topnotch. the material handling carts were a huge help. staff was most helpful.

Randy C.  |  First Impressions 
Rating:
5.0

The people there are exceptionally friendly helpful an extremely knowledgeable.. I would not go anywhere else I had different choices but I really really like this U-Haul.. I recommend everybody go to this one

BARBARA S.  |  Overall Experience 
Rating:
5.0

Very large facility with climate control which we needed. It worked out perfectly for us

ANNE S.  |  Overall Experience 
Rating:
5.0

very nice and I will probably be back just sold what was stored there

brent k.  |  Overall Experience 
Rating:
5.0

Thank you for working with me when I lost work because of the virus. I appreciate the staff very much. My only complaint is that there isn't enough help in the office when it's busy. There have been a few times there was a long wait. Other than that, it was a very good experience. Thank you so much.

Edwina S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brynesha W.  |  Overall Experience 
Rating:
1.0

I intended to keep my tailgate trailer there for a decade or more. I told management that. I Haul gave me a very small space that would not even hold a full size car for $34 per month. It was perfect and worked out great. I leave it there Jan-Aug and keep it at my house Sep-Dec. last December late in the month when I came to bring it back, a jet ski was in the spot I was paying rent for. Instead of moving the jet ski and giving my spot back, I was told to put it in a Another spot with no price change. That very month I was billed $54. I know these things happen so this time I went to see the local storage manager. He was short, somewhat rude, and frankly I could tell he did not care about my dissatisfaction. He did not want to give me much time and asked for my number which I gave it to him. He said he would look into it. Upon departing, he gave me his card and said if I do not hear from him to call him back. I told him if I did’t hear from him I would not be calling back. I own a $5B business that is the 5th largest company in NC. we have 1800 employees. We strive to give good service but sometimes we get a bad apple and We have to replace them. You have a bad apple. I am only responding to let you know, otherwise I don’t care. The rest of the staff has been amazing. I WAS a long term client

DANIEL T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amethyst b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Douglas Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Herman A.  |  First Impressions 
Rating:
5.0

The folks here are the best!

pasquale m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bill h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sebastian C.  |  First Impressions 
Rating:
3.0

I would had rated excellent but they forgot to unlock 🔑 our unit... And unfortunately no one was there to unlock it for us..

Jessica M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marc S.  |  First Impressions 
Rating:
5.0

Facility is clean and secure. The staff was friendly and helpful. Only negative was the main hallway being tiled made it difficult to wheel things on the cart because it was bumpy. Things kept shifting on the cart. The side hallways are smooth, which was great.

stephen d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gary l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tina C.  |  Overall Experience 
Rating:
5.0

Very pleased with the service and facility

Beth V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer C.  |  Overall Experience 
Rating:
5.0

The staff at hickory was the best I have experienced. Not only were they efficient they treated me like family.

Mae g.  |  Overall Experience 
Rating:
5.0

Steve Punch is an outstanding individual. He deserves a promotion!

Jerry B.  |  Overall Experience 
Rating:
2.0

Highly upset that the payment was not prorated. Paid for 3 days for 115 days. Highly disappointed.

Stephen Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josh C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Micheal W.  |  First Impressions 
Rating:
5.0

An excellent facility and well worth the price.

Randy C.  |  Overall Experience 
Rating:
4.0

The only problem we experienced was....we rented a covered storage space with electric. The electric timer didnt work and the GFI kept tripping. We reported the issue several times but the problem continued.

Cathy E.  |  Overall Experience 
Rating:
5.0

We only vacated the storage area because we sold the item we had stored.

kevin b.  |  Overall Experience 
Rating:
5.0

Best Uhaul Location ever. I believe it is. The 2nd biggest one in North America, a former mall. Great prices! James, the GM, is great, too! Very happy customer here!

MARSHALL W.  |  Overall Experience 
Rating:
5.0

Always a pleasure to work with this facility. Super nice

Judy H.  |  Overall Experience 
Rating:
5.0

Just what we needed for some temporary extra storage. So easy to load things w/ the big elevators

Anda O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry B.  |  First Impressions 
Rating:
4.0

I moved out on May 3, but you offer no pro rate on the fees. You need a grace period for the first 5 days of a month.

Lou G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arlene S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephen B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Viewmont P.  |  First Impressions 
Rating:
2.0

The first year was great but when Sal (manager) left it went downhill. Rates were increased & services provided were cut without advance notice.

Glenn H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen B.  |  Overall Experience 
Rating:
5.0

Steve and the team are awesome to work with. Really appreciate their support and service!!

Richard K.  |  Overall Experience 
Rating:
3.0

Very unforgiving about be late. This was my first storage experience but I know now.

Michelle W.  |  Overall Experience 
Rating:
5.0

Was a great rate and love the free month I got with y'all it help me out

Thomas F.  |  Overall Experience 
Rating:
5.0

You can tell there is new management at this location. Big improvement. Thanks U-Haul.

John H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry O.  |  Overall Experience 
Rating:
4.0

The facility experience overall was great. However, any time you need assistance and ring the front office, they NEVER answer and you have to end up walking back outside and all the way around to the front for any help!!

Michele d.  |  Overall Experience 
Rating:
5.0

Staff were very professional and also a friendliness beyond compare.....

Paul J.  |  First Impressions 
Rating:
5.0

Steve is doing an amazing job turning everything around since the last gm.

teresa g.  |  Overall Experience 
Rating:
5.0

Love this Uhaul facility. Staff is always friendly and help in every way they can. The facility is always super clean including the bathrooms. I rent trucks from them often and always have had the best experience, never any issues. I have had a storage building with them for a year. Facility makes you feel safe (not saying it still does feel a bit creepy, lol) even when on one else is there because of all the security cameras and access codes. Couple of other things I really like about this facility, they supply flat push carts and a carts that looks like the lumber carts at Lowe’s (nice for moving mattress and box springs) making moving all your stuff in so much easier and less time consuming. Especially when your storage unit is on the 2nd floor! Huge freight elevator so you don’t have to make a hundred trips up and down. Multiple unloading areas and unloading docks for different size trucks you can just back right on up and unload straight off the truck no ramp required. All in all I would definitely give U-Haul Moving & Storage of West Hickory a 10 out of 10.

meagan b.  |  Overall Experience 
Rating:
4.0

It would be great if the building wooden lock you out. After 10 If you are already in and have not logged out of the building. This happened to me on last week. I was getting items out of the unit and

Stephan T.  |  Overall Experience 
Rating:
5.0

Always wonderful people here

Judy H.  |  Overall Experience 
Rating:
5.0

We only used it for a short period of time, but it was clean, easy to access, and the staff were very helpful and supportive.

Scott S.  |  Overall Experience 
Rating:
5.0

No issues easy to find and access

Wayne B.  |  Online Move In 
Rating:
5.0

I have used this location twice in my moving experience always a great experience. Helpful knowledgeable associates. Big thumbs up

Mae g.  |  First Impressions 
Rating:
4.0

We are so she it was very helpful in my selecting the proper size for what I needed

Stephan T.  |  First Impressions 
Rating:
3.0

after I vacated the storage unit, I was automatically charged for another month. Need a refund please.

Lynn m.  |  Overall Experience 
Rating:
5.0

:Plan to use U-Haul again

paul j.  |  Overall Experience 
Rating:
5.0

Thanks for helping me with this new experience.

Kathleen M.  |  First Impressions 
Rating:
5.0

I felt attended to as a person, as well as a valued customer of U-Haul

paul j.  |  First Impressions 
Rating:
5.0

I have been using uhaul for years and have Always had a good experience. Yesterday I went in and rented a storage unit and the service was very professional and very pleasant. It was a good experience

michelle d.  |  First Impressions 
Rating:
5.0

Couldn't have been more friendly and accommodating.

Michael D.  |  Overall Experience 
Rating:
5.0

I was a storage tenant for almost 2.5 years. The facility and staff are wonderful. I will recommend this facility to others should they need such services.

CHRISTOPHER A.  |  Overall Experience 
Rating:
4.0

Just needed some storage. They were busy but very professional.

Michelle W.  |  First Impressions 
Rating:
5.0

Tom Alexander was very helpful at all times. Will continue to use this facility because of the people I dealt with

wally t.  |  Overall Experience 
Rating:
1.0

The man in am rented a space that was already occupied. Returning with myRV there was nothing available..I was allowed to park in a back space that was impossible to fit in.

Kathy R.  |  First Impressions 
Rating:
5.0

I never had any issues or concerns with this storage facility, I loved the two step security and the helpful staff, never had any doubt that my belongings were safe and in a clean environment

Rebecca E.  |  Overall Experience 
Rating:
5.0

Staff was always friendly and helpful. Well lighted facility. Trucks and vans always clean. Just overall great experiences.

Judy H.  |  Overall Experience 
Rating:
4.0

Cheerful, friendly, helpful

Georgia H.  |  First Impressions 
Rating:
4.0

When I first contacted Uhaul we had a little trouble. Manager tried to recomend some help with our move. They said they would call later never did! Staff at every turn was most helpful. Professional

Michael S.  |  Overall Experience 
Rating:
5.0

The Gastonia drop off location staff were amazing!!

Stephanie M.  |  Overall Experience 
Rating:
4.0

I cant complain about anything EXCEPT their $50!!! lock cut off fee!!! That's extremely excessive considering they do it in house! If they had a locksmith I could understand...

VALENE R.  |  Overall Experience 
Rating:
4.0

Might be because of unusual events but had to wait longer than normal when reserving a storage unit and have my U Pod pick up from my resistance.

jeffrey l.  |  First Impressions 
Rating:
2.0

So far my encounter with every single employee has been lackluster. None of the doors are ever unlocked at the proper time and every employee is slow and has no sense of urgency.

lilian s.  |  First Impressions 
Rating:
4.0

Amanda was amazing She made UHaul look good. She was able to take care of our needs despite the poor UHaul computer system. We spent 2.5 hrs getting a correct storage unit. Thanks Amanda

deborah c.  |  First Impressions 
Rating:
5.0

The manager was extremely nice and helpful!!

Chelsea A.  |  Overall Experience 
Rating:
1.0

After we got our toyhauler out after only being inside 4 months, all the water lines had to be replaced because the mice had eaten holes in all the lines. Never again will we store there

preston s.  |  Overall Experience 
Rating:
5.0

Christine helped us measure the unit to make sure the lumber would fit. We realized the reserved one was too small. She switched us to the right size. Also helped us locate carts to unload the trailer

Katherine D.  |  First Impressions 
Rating:
3.0

Customer service is exceptional. We had some minor issues with the 24-hour access which had us drive an unnecessary 5 extra miles but otherwise everything was great.

Amanda B.  |  First Impressions 
Rating:
5.0

Very helpful and great job

toby t.  |  First Impressions 
Rating:
5.0

Very nice and courteous. Along with helpful. Explained everything i needed to know.

Janey D.  |  First Impressions 
Rating:
5.0

Very professional and prompt

bill h.  |  First Impressions 
Rating:
5.0

Since I have 3 other U-Boxes in storage here I decided to rent a storage unit!! Ralph was very helpful in deciding what size I needed. He also went and checked to make sure the unit was available!!

Teresa D.  |  First Impressions 
Rating:
4.0

Quick and informative

Michele d.  |  First Impressions 
Rating:
5.0

Everything exactly as you would expect from a well run professional operation

Wesley C.  |  Overall Experience 
Rating:
5.0

He was awesome!!!

Elizabeth P.  |  First Impressions 
Rating:
4.0

Very friendly and helpful

lucille o.  |  First Impressions 
Rating:
5.0

He was very nice and the unit was ready and clean. So far it looks like it will work perfectly for my needs.

Stephanie M.  |  First Impressions 
Rating:
5.0

We had no trouble at all. It was wonderful to get a newer truck. Thank you so much.

janell q.  |  First Impressions 
Rating:
5.0

For the a storage unit this facility is top notch. They are all indoor and well secured. Cleanest units i've ever seen. This facility is the easiest to access for users as well.

Cameron P.  |  First Impressions 
Rating:
5.0

We just moved here from out of State and we needed temporary store until we found a home. The Uhaul storage was perfect, the staff is friendly and professional. Security is awesome, cost reasonable.

Elaine H.  |  Overall Experience 
Rating:
5.0

Sal and his staff are terrific

John G.  |  Overall Experience 
Rating:
5.0

The best U-Haul service anywhere! The 2nd largest in North America location with down home customer service!!!

MARSHALL W.  |  First Impressions 
Rating:
5.0

Great place to store your pontoon

Michelle B.  |  Overall Experience 
Rating:
4.0

Place is very clean and easy to get into. Carts are available right up front.

Roland S.  |  First Impressions 
Rating:
5.0

The staffing are friendly and professional i would recommend for sure

Yandy S.  |  Overall Experience 
Rating:
4.0

Used this place in Hickory for 2 years and it was easy and the completion of our business together was easy. Thank you so much

DONNA P.  |  Overall Experience 
Rating:
5.0

Great location, very clean, and friendly!

Elizabeth D.  |  First Impressions 
Rating:
4.0

Convenient location

Jeffery B.  |  Overall Experience 
Rating:
5.0

Friendly staff. Trailer was clean. Highly recommended.

Chris D.  |  First Impressions 
Rating:
5.0

Very secure, clean. Helpful and very friendly staff. Great customer service.

TERESA A.  |  Overall Experience 
Rating:
5.0

A

Rick S.  |  First Impressions 
Rating:
5.0

Everything was clean and convenient. The associates were friendly and helpful.

sylvia l.  |  Overall Experience 
Rating:
5.0

Facility was clean and easy accessible. No surprises! Will use in the future if needed. Go folks to do business with. Richard

richard s.  |  Overall Experience 
Rating:
5.0

Best storage facility that I've ever used.

Scott S.  |  Overall Experience 
Rating:
5.0

Good service and very helpful. Friendly and made a change to inside storage.

james v.  |  First Impressions 
Rating:
5.0

Awesome, quick attentive service. Facility is clean, secure and friendly accommodating staff. A Taj Mahal of storage facilities. A true hidden treasure in Hickory.

patricia i.  |  First Impressions 
Rating:
5.0

Very nice employees.

Cinda G.  |  Overall Experience 
Rating:
5.0

Kerry was excellent! And made everything go very smoothly.

Chris H.  |  Overall Experience 
Rating:
4.0

Keep up the good work.

James C.  |  Overall Experience 
Rating:
5.0

A very well run and maintained storage facility. Full service with well trained and friendly staff. I highly recommend this U Haul facility. Thank you.

Greg L.  |  Overall Experience 
Rating:
5.0

Raslph was quite helpful, as well as entertaining.

Arthur B.  |  Reservation 
Rating:
5.0

Thank you for all your help... And services. I'm still a customer!!!

lavonda m.  |  Overall Experience 
Rating:
5.0

Building was always clean and staff was very friendly

Shanon H.  |  Overall Experience 
Rating:
5.0

Sal abd Ralph could not have been more helpful Great people,

john g.  |  Overall Experience 
Rating:
5.0

The gentleman who checked me in explained and demonstrated everything the security card, lock and any information regarding the unit. I found the unit very clean and easy to access. Extremely pleased

Janice Y.  |  Reservation 
Rating:
4.0

I just feel the services is really slow no since of urgency, every time I've went in that office it's taken at least 15to 20 minutes, outside of that everything else is great

iris c.  |  Overall Experience 
Rating:
5.0

Sal and his team are professional, kind and caring.

Tamara S.  |  Overall Experience 
Rating:
5.0

Exceptional customer service

Gary S.  |  Reservation 
Rating:
5.0

I found this storage facility clean and all the employees very helpful.

robert s.  |  Overall Experience 
Rating:
5.0

So glad we have this facility in Hickory. They got it going!

greg r.  |  Overall Experience 
Rating:
5.0

I had no problems!! Very helpful!!

Teresa D.  |  Overall Experience 
Rating:
5.0

Very helpful & alm the men workering seemed to enjoy what they were doing and were so patient!

Kim R.  |  Reservation 
Rating:
5.0

Great customer service!

Carl F.  |  Reservation 
Rating:
5.0

Sal the General Manager is FANTASTIC to deal with. Very knowledgeable, friendly, and accommodating.

scott S.  |  Overall Experience 
Rating:
1.0

Continued errors. My account is closed and I continue to receive bills.

ALEXANDER H.  |  Overall Experience 
Rating:
5.0

The is the best U-Haul facility I've ever dealt with.

Jay W.  |  Overall Experience 
Rating:
4.0

Great experience except when I checked out I was charged twice. I still have not had the issue resolved. Please help.

lynn s.  |  Overall Experience 
Rating:
5.0

Good service.

adam g.  |  Reservation 
Rating:
5.0

very nice and the staff very friendly people at uhaul in the hickory nc facility.

Leonard T.  |  Overall Experience 
Rating:
1.0

moved out 2 weeks after I rented storage. Uhaul billed me after I moved out. Manager Sal said he would fix it. Almost $300 past due bill Sal would not return my calls when trying to resolve. Dont rent

rebecca c.  |  Overall Experience 
Rating:
5.0

Great staff. Always helpful and nice.

Stuart H.  |  Overall Experience 
Rating:
5.0

The staff, especially David, was extremely helpful. He helped us get settled in to the storage facility and checking in the truck. He help unhook and check the trailer when we first arrived.

John H.  |  Reservation 
Rating:
5.0

This is the only location that I will use in Hickory. I wish other locations were as nice as here.

eric t.  |  Overall Experience 
Rating:
5.0

It was a pleasure working with Sal on my son's move to NC. I would highly recommend them as well as using them again for ourselves.

Charlene N.  |  Overall Experience 
Rating:
5.0

Great help and great service.

matt v.  |  Overall Experience 
No reviews have been submitted for this location.

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