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Crystal S | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of West Hickory
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice facility
Daniel C | Overall ExperienceGreat service
Steve A | First ImpressionsI'm a young adult just getting into life but the guy that was there acted like I was supposed to know everything that the only problem i had other then that it's a good place
Zachariah C | First ImpressionsThe cost was getting high.
roger m | Overall ExperienceThe staff is knowledgeable but not people friendly.
Shiela S | Overall ExperienceI have now cleaned out my storage unit Everyone has been so helpful through my entire sale of my house, getting boxes, acquiring my storage unit, getting more boxes, getting the moving truck, etc, Especially the lady who helped me so much - so sorry I forgot her name!
MICHELLE T | Overall ExperienceEveryone is always very helpful when I call or go into the facility! Its always busy but Every one seems to work together to get everyone took care of in a timely manner.
Brandy c | First ImpressionsOne if the best U-Haul facilities I've ever been to. Thank you for the excellent facility and service!
John P | Overall ExperienceAmazing experience, would definitely recommend. 5 out of 5 stars!!!
Jamie W | First ImpressionsAmazing to work with!!
Jamie W | Overall ExperienceRapid service, found out what I needed, offered valuable choices, and completed the transaction quickly. I have used this location for 5 years in a variety of ways (rentals, storage, some products).
Pete E | First ImpressionsGreat storage center! Staff helpfull and very clean. Thank you!!
STEVEN M | Overall ExperienceASSISTANT MANGER MARK LAWS WAS A GREAT PERSON TO WORK WITH AND HE ANSWERED ALL THE QUESTIONS WITH PRIDE IN HIS JOB HE IS A GREAT PERSON TO HAVE WORKING FOR YOUR COMPANY !!!!!!! I GIVE MORE THAN 5 STARS ON ALL THE WORK HE DID TO HELP ME GET THE STORAGE ROOM !!!! HE ASKED FOR PROOF OF INSURANCE AND I HAD IT BACK TO HIM THE SAME DAY AND MOVED SOME THINGS IN LATER THAT DAY !!!!!!! THANKS FOR EVERYTHING HE HAS DONE AND YOUR COMPANY U HAUL WEST STORE IN HICKORY NC !!!!!!!THANKS AGAIN SCOTT PETERS !!!!
SCOTT P | First ImpressionsNot sure who helped us but I think it was the general manager. He was very polite and helped us with multiple things.
martin h | First ImpressionsCost to much. Lighting sucks can't see inside the storage unit. Should put lights ab I ve the storage unit not just the hall ways stupid.
James S | Overall ExperienceVery clean and spacious place. Feels secure.
Bradley M | First ImpressionsExcellent service
Jada S | Online Move InThis was one of the largest and cleanest facilities I have actually rented from or seen. Plus I really like the area where you can donate things you no longer need that others could benefit from.Just wish people would actually leave items other can really use and not just leave trash.Because I think it would benefit people greatly and a good program.Very good facility.
Giselle M | Overall ExperienceThank you
Phyllis W | Overall ExperienceVery clean. Staff very helpful.
STEVEN M | First ImpressionsEeverything was Essential and the staff was very helpful. Ty for everything UHaul. Mrs. Merring
PATRICIA M | Overall ExperienceGreat space and very helpful thx to a friend
Victoria W | Online Move InThe unit was inspected and made ready for the next customer, however did not stop the future billing without me having to show up to address, and if I hadn’t would have resulted in automated charges to my card.
JOSHUA B | Overall ExperienceThe GFCI with is designed to maintain the battery change was trying all the time call the staff to replace it never show up I have constant going there to start my generator to recharge my battery. For the money I pay I didn't expect to much but basic needs.
Teo M | Overall ExperienceDavid was very helpful. He took me to my unit and showed me how to enter the building.
SHIRLEY H | First ImpressionsMy storage unit is not worth the price I pay. I'm not getting all my space in paying for wirh a pole in the middle of my unit. That's my only complaint.
tarmikia r | First ImpressionsMy things were so far away. The young men removing my furniture had a very long walk to get to their truck.iwalked it several times and with a bad hip it was very difficult. Every thing was fine except for the distance.
sandra m | Overall ExperienceMark and David very friendly and helpful
CHARLES I | First Impressionsthe lady who helped us was friendly , knowledgeable, helpful - Quick & easy set up for our rv storage
JEANNE C | First ImpressionsI would prefer later accessibility hours. but it worked out ok. at least one of the two gates had some problem most of the times I went there. it didn't affect my access, only was less convenient for failed features that I was paying for with your higher rental fees. overall, the experience was above average. very helpful staff. I would recommend, but I would include the above cons with my recommendation.
ian T | Overall ExperienceKeep up the good work.
Jean-Louis D | Overall ExperienceVery helpful
Carrie C | First ImpressionsSad to have to leave
Wes R | Overall ExperienceAll staff at U-Haul are professional, courteous, friendly, and efficient. They are also patient with answering my questions!
MICHELLE T | First ImpressionsGreat facility, well located, excellent service.
Noel C | Overall ExperienceNo issues as a customer over 4 years. Great staff and well maintained
Kelly J | Overall ExperienceGreat service
MARK H | First ImpressionsJain and Debbie with house cleaning are friendly and doing a great job with keeping the storage building and bathrooms clean
DAVID A | First ImpressionsMy husband and ai moved here from Va and had a Smiling Face waiting when we got to U-Haul. After a long drive We really appreciated that. They got us checked in and told us where our Unit was and even gave me a number for a Moving Company that came and helped us unload that night.
Pam M | Overall ExperienceSummer Kenny Richard and the rest of the staff including the custodians are top shelf.
David A | Overall ExperienceSummer is Top Shelf as well as Kenny!! Richard also
David A | First ImpressionsGreat experience!
ANDREW T | First ImpressionsThe fact that you don’t prorate a move out is not good business. I had 2 storage units and one of them I emptied 7 business days after payment was made
Robin S | Overall ExperienceGot misleading information from the get go! From the inital phone call.went ahead and reserved the unit taking the call receptionist word for it.finally arrived at the facility only to learn my name was in the system totally wrong of which was difficult to find my reservation.next thing I was told this wasn't a private unit and was a shared enclosed unit.despert as I was I chocked it up and rented it anyway next day I called and told themi was bringing the 1st unit to store only to learn they only allow one unit after I was told otherwise,I immediately asked for a refund this had to be the biggest waste of time not to mention the fuel burned to make the 2 trips there. I wouldn't refer anyone to this facility even if it was a free service the way I see it if you don't know the job of which your employed their is no way possible I would trust safe keeping of my belongings. Horrible experience!!!! From start to refund
Reginald H | Overall ExperienceFirst off I would like to say thank you too summer for helping us with check-in. She was absolutely fabulous. She told us exactly where to park the truck where our storage unit was and that the place was monitored 24 seven in case we were scared of you know Vangelis or whatever and she also recommended moving gentleman to come and help us and out of when I called them to see if they could come that evening and they did it took two hours almost 3 hours to unload all of our belongings into This storage container and these guys know how to move you and pack you into a container storage unit what have you they were very professional and courteous and was a great big help for just me and my husband absolute 1000% better than back home in Virginia
Pam M | First ImpressionsThe staff was great Summer handled my returns quickly and accurately I will hopefully be back for services in the spring
MICHELLE T | Overall ExperienceVery pleased with whole experience. Thanks
Charles F | First ImpressionsWill definitely use again
Carolyn B | Overall ExperienceVery pleased!!!
Rodney f | First ImpressionsOur boat cover was full of black stuff, and there was all kinds of leaves inside the boat when it was fully detailed and they charged us $1000 to detail it and it went right into storage as soon as it was done and the boat was filthy dirty and the cover whatever is on top of the roof. I picked up the boat yesterday with my elements and my medical cancer situation and not one person offered to help whatsoever. The block was missing on the front wheel that raises it up onto the hitch. It was pretty difficult and took quite a bit of time to do and then when I went in the office to turn in the remote and the card, the lady was not friendly at all whatsoever. She had blonde hair. I’m really getting tired of U-Haul having rude and disrespectful people that work for them but yet they charge the prices that they do. This is exactly why we’re not doing business with you anymore. That’s why we took our boat out of there. You guys are the worst ever to deal with For the world
Lea W | Overall ExperienceHad no problems. Great facility!!!
Theresa S | First ImpressionsEvery time I visited, I did not feel safe as there were people very visibly living there making it uncomfortable to come get belongings as I needed them. Let me say, I totally understand times are hard and people are doing what they have to do to survive in this world, but if the owner, Richard, who wasn’t pleasant to interact with, but all of his other staff was beyond amazing, knows that people are living there I would think there would need to be more security (walk through something) as I watched people do what I presume were drugs right next to me in the parking lot. Which can make the situation uncomfortable for an alone female to be there. No this was not at night, I always went in the daylight and it can be uncomfortable. I will say there is an amazing security system with the alarms on the units and needing to swipe to disarm and to get in. But I don’t think they are not aware people live here and feel as if they should have staff more present in the facility to make people feel more at ease coming and going. All in all, besides feeling uncomfortable the facility is kept in amazing condition and can really tell they care - there’s usually always wet signs out meaning they have recently cleaned. They have a lovely area for people to put what they don’t want and others can pick it up (not sure if that’s by design, but I donated to it - and hope someone was able to repurpose it instead of just trashing it). All the staff besides, owner, Richard were BEYOND, pleasant, patient, kind, friendly and welcoming. 10/10 recommend the staff. Both times I have rented a truck there they didn’t have the size I needed which was sad, but this time I totally understand due to hurricane and that maybe they were out because so many amazing people donating things and taking them to WNC. Again, amazing staff, clean, well-kept facility, just security concerns.
NICOLE F | Overall ExperienceHad to throw away 2 sofas away due to a leak in the storage unit
Michael D | Overall ExperienceI got friends work there I was paying but they weren't add money to unit I guess then they locked me out and employees called ne gave me code to get in and trailer to move my stuff they were busy didn't have time get there lock off told me to cut it took me two days get My stuff moved had trailer all weekend week went by then I heard they were going get me for steeling my stuff ! I payed my bill still had to move my stuff and I'm in trouble for taking my stuff I think there's a problem in Hickory Nc Uhaul ! And I rented a truck it broke down they came with roll back to my house took it half loaded left me with no truck broke my stuff I had insurance been 4 months keep getting run around and they charging me for not cleaning truck not putting gas back in it and it was I parking lot 4 days couldn't get my stuff out and they are charging me for that I'm getting ready call action 9 news tell them I called corporate some gave me wrong number for clames half my stuff was broke in truck stuff in rain I didn't get loaded cause had no truck Timothy 828; 390 9985 I got every body's name I have delt with at haul!!!
Tim S | Overall ExperiencePleasant helpful staff
Charles M | Overall ExperienceThis storage is too expensive.
Patricia B | Overall ExperienceBasically had no trouble while Storing my things here .
Bonnie J | Overall ExperienceThanks
HARASON T | Overall ExperienceSeven years was great! July 2017 to May 2024, I felt safe the entire period. Sal was there when I began with storing a vehicle also, he was the greatest and the reason I leased 3 other trucks and stayed so long. Things changed in Management, time to relocate. Not sure where Sal is, but THANK YOU!!
Jacquelyn H | Overall ExperienceOnly negative experience was not receiving a partial refund for moving out 2 weeks early
FELICIA B | Overall ExperienceOnly complaint is the GFI was tripped every time I went to check on RV, so trickle charger was working
Clyde H | Overall Experiencethe climate control never seemed to fully work and the whole building is infested with moths
ERIC B | Overall ExperienceVery pleased with facility and accommodations to unit for transporting boxes from truck to unit
kathleen k | First ImpressionsThis is the best storage option in Hickory. Temp controlled was actually temp controlled. Staff was helpful. While I had my business this unit served me very well. Thank you!
Samuel M | Overall ExperienceThe tile floor is uneven and sometimes sticky other than that zero complaints
Susan A | Overall ExperienceThe only issue I had was my storage fee increased every 1-2 yrs
Todd H | Overall ExperienceIt was a pleasure doing business with you. Thank you so much 😊
Cynthia E | Overall ExperienceReasonable priced, clean, safe and reliable. Never an issue with anything! Would recommend to anyone!
Pamela A | Overall ExperienceElectric key device didn't work but the card did. Good idea to offer two modes of entry.
Jeffrey B | First ImpressionsOn the website it says I would get the first month's rental free because I rented the truck. But when I got to the facility, the gentleman that was helping me couldn't figure why it wasn't letting me. So a lady there looked and said oh no. It's because it's not a one way. It never said that on the website. So I had to use the money I had for a hotel room and food. Then I was charged something different because she said the prices went up. It doesn't show that on the website. I really didn't like her attitude and the way she was with customer service. Plus, the location of my unit was ridiculous. Shouldn't have to walk that big of a distant to a unit. I couldn't even work the next day because of the loading and unloading and walking distance between the elevator and the storage unit.
Terri W | First ImpressionsThere is a lady at this location that has a really bad attitude. Not the lady at the front desk!
Chadwick B | Overall ExperienceGreat location and staff is friendly and helpful!
MATTHEW D | Overall ExperienceThis is without a doubt the most professional and organized UHaul I have ever visited. The facility was spotless to include the bathrooms. The security is beyond adequate and very impressive. Well done management! You run an awesome place.
Daniel C | Overall ExperienceThanks
HARASON T | First ImpressionsThank-you for making the entire experience smooth and comfortable. Well done!
Horace M | Overall ExperienceAt the very beginning I had rented a total of 3 trucks for over a weeks time, according to online signage along with signage in the Uhaul facility lobby I should have received free month of storage with rental of a truck. I was denied this advertised special all 3 times because they were almost full. Mind you, that wasn't stated any where, small print, notation, nothing no where. Even though I was very unsatisfied, I was the better person and continued my storage there of a 10 x 15 unit for over a year, then in March of 2024 I was diagnosed with stage 2 small cell lung cancer and was hospitalized for five weeks. I have a tumor in my right lung and 2 in my brain and because of it have been placed on oxygen 24/7. Because of my hospital stint, I got behind on my unit. I personally went to the office and explained what had happened but do you think they gave a !@##? Of course not as they auctioned off my stuff a week ago. These people have no sympathy or empathy for anyone, they cheat you out of clearly advertised specials when they could have said you know, since we didn't honor his free month, let's do something so he doesn't lose his things. Shame on you Uhaul of West Hickory. I will tell everyone of the injustice you served me and give review every where I can. I hope your business folds you greedy monsters
william n | Overall Experiencethe elevator works when it want to the price went up 4 times with in two years
Nelson C | Overall ExperienceMark L was very friendly and showed us how to get in and out of the facility, restrooms and where our unit was.
Heather G | First ImpressionsGreat facility. Managed well , great staff also
Paul M | Overall ExperienceThe staff member that completed my return over charged me by more than $430, because he failed to record the correct mileage. I estimated 40 miles and only drive 22, but he charged me for 363 miles. That shows he wasn’t paying attention. I only had the truck from 10 am (leaving your storage units) until 3 pm. I couldn’t have driven that many miles and if I was moving 200 miles away, why would drive another 200 to bring it back to hickory? I would’ve dropped it off in another city. I’ve used you many times but after this experience I may go elsewhere!
Pamela B | Overall ExperienceThe facility was absolutely spotless. I had the opportunity to utilize the restroom and it was equally spotless. I rented the truck in Clearwater Florida and returned it in Hickory. Two women were at the front desk during my encounter. The woman operating the right side was super nice and personable, the woman on the left side, not so much. My storage locker was easy to find and I encountered a cleaning lady mopping the floors. She was very nice and greeted me. I found the donation bin to be genius and very accommodating. Overall a very impressive operation and obviously well managed.
Daniel C | First ImpressionsVery nice and I sended anyone to them if they need storage or rent truck
Stanley W | First ImpressionsWld definitely recommend this facility, hours great access great,friendly workers kept clean.
ELEANOR H | Overall ExperienceThe lighting at my unit was dim. Could use better lighting Perhaps lighting inside unit.
Susan Y | Overall ExperienceI loved the convenience of the after hours access. The facility was always clean and I felt safe coming in alone to access my things.
CHRISTY H | Overall ExperienceGreat facility with helpful staff!
REBECCA H | Overall ExperienceVery nice people
Joey C | First ImpressionsAlways felt safe when I was there , no matter the time. The employees were always friendly and helpful. My furniture and breakables came out perfect. Just the way they went in. Who can say that in the storage unit business? I am impressed.
Diane M | Overall ExperienceAbsolutely without the shadow of a doubt respectful appreciate the gratitude and greeting of the warehouse workers that set up my storage payment yesterday and I'm absolutely looking forward to continuing my rental payments as much as I possibly and needing the assistant from the storage and warehouse workers and I as the customer William will absolutely appreciate all the respects of you guys taking care of my belongings in the near future and I'll be in touch very soon with you guys as your new customer William Lavan okay
William L | First ImpressionsNo complaints
Pietro M | First ImpressionsFriendly staff, (especially Linda and Jay) and always been happy to help!! Have rented trailers and also units from here and everything has been great!! Would highly recommend this location!!
Martha R | First ImpressionsYour staff are extremely helpful and understanding. I am a military spouse who had to do a move while my military member was deployed. They were willing to be the helpful, go-with-the-flow company to help me accomplish what I needed even as my dates changed multiple times. I could not be more happy with the service I have gotten from Uhaul!!! And I've already been telling people how your company has been the calm help in the crazy storm of other companies that don't budge!!! I will DEFINITELY recommend you and will be using Uhaul in the future as we continue to move! THANK YOU!!!
Esther S | Overall ExperienceWould definitely recommend this place for your storage needs whether it’s for short terms or long.. Easy access to getting stuff in & out.. Very clean & friendly employees, I would rate this place 10 out of 10 for your storage needs ..
Veronica M | Overall ExperienceThe only complaint I’ve had is the tile throughout the hallways. It’s very hard to roll things in and out without it being bounced off the trolleys.
BRITTANY B | Overall ExperienceHad a great experience. Everything stayed clean and restrooms were close to our space. Easy access .
stephanie l | Overall ExperienceEasy to get to it and friendly staff.
ALBERTO P | First ImpressionsExcellent service!!!!
Carolyn S | Overall ExperienceTHANKS 😊
Samuel M | First ImpressionsLinda was absolutely awesome...!!! She took the time to show and explain all the little things.
Harvey S | First ImpressionsThe reason why I moved out is every time I turned around there was someone living there full-time in the camper if the ploy ease of the establishment couldn’t keep them out I didn’t feel as if my stuff is safe there multiple times I went to the management and talk to them about this problem And every time when I got through talking to customer service they ask would you recommend this to a friend and I said I wouldn’t recommend it to anyone. So I don’t even give you no stars maybe a moon
Joseph A | Overall ExperienceLove you guys. Will miss Steve Punch 💕
Lea W | First ImpressionsExcellent
Jose M | First ImpressionsEveryone was super nice and all went well! I think Christine was the name of the person that helped and she was awesome!
Teresa R | Overall ExperienceThey cut my lock off claiming that it wasn’t the right kind of lock to use at their facility even though I bought it from their facility.. then when I asked about they made me buy a whole new one and then tried to lie and say it wasn’t their kind of lock when it clearly had the word u-haul on the lock and the keys I had. They left my broken lock and their broken drill pieces in my storage unit kicked to the side thinking I wouldn’t see it. Would not recommend!!!
Christina F | Overall ExperienceGreat place w ease of access! Always felt my items were safe & secure.
Jason D | Overall ExperienceThe only issue we had was the main isle I. The storage building is tiled and very slippery. The side isles are painted concrete, and much better. Suggest removing the tile for safety.
MATTHEW D | First ImpressionsWe had a great experience! The staff was so helpful and explained the procedures. We never had to worry about the safety or security of our stored items. I would definitely recommend using Uhaul.
Myra M | Overall ExperienceI plan to get storage from U-Haul in the future. Easy process. App is great to use.
melissa J | Overall ExperienceThe climate was terrible and hot. We had to move our stuff basically 2 times.
Melissa S | First ImpressionsThank you!
LIONEL C | Overall ExperienceEveryone was extremely helpful and friendly. Facility was clean.
melissa J | First ImpressionsI wish the sliding door was accessible after hours however, I do completely understand why it is not
Deedee P | First ImpressionsGreat facility with friendly professional staff. The RV storage facility far exceeded my expectations. Well lite, clean and easy access to power. Would highly recommend this business.
Gary L | Overall ExperienceGreat friendly service and very helpful
Lynne D | First ImpressionsIt's very convenient to have vehicle access to load and unload inside. The hallways are well lit. The bathroom is clean. The staff are helpful. What else could you ask for in a storage complex?
Carla R | Overall ExperienceFirst experience with a storage facility and it was much better than I had expected. It was clean and well maintained. I felt safe visiting my unit and was never worried about my belongings. All off the staff were friendly and helpful. Thanks Uhaul.
Daniel H | Overall ExperienceI was promised one month free and at did not happen end My locker would not work you could open it with my lock on it ! At was supposed to be fixed now ! But know I have to drive an hour to put my own lock on it ! Very inconvenient! Help what’s very accommodating & friendly ! Margit Klee Herzog 🇺🇸🇩🇪🍀🇺🇸🇩🇪🍀
john h | First ImpressionsGood
Carl B | First ImpressionsI went online to book my reservation and the truck rental was $19.95 plus my mileage and then by me doing a truck rental I was offered a Storage Unit 1st Month Free which I did NOT receive then the 5x10 Storage Unit I order was only supposed to be $44.95 and when I went to pickup my truck rental they told me they were 95% full and they could NOT offer me my Free Months Rental on my New Storage Building and they could NOT honor the $44.95 rate that I was offered with my reservation either and made me pay $59.95 for the 5x10 Storage Unit I order on line with my reservation the same time I picked up my truck rental which is Extremely Unfair to me as 1 of your new customers. Please fill this only Complaint about me NOT receiving my 1st Month Free on my new Storage Unit and this office NOT honoring the Rate I was quoted online of $44.95 @ month. Please have Someone Contact me regarding these 2 issues too. Thanks
michelle k | First ImpressionsOne of the men there was very rude while my fiance was trying to load truck up with heavy equipment note my fiance had a sprain ankle and was told to move his truck could load up at dock he was at .
christian t | Overall ExperienceThe only thing I did not like were the prices consistently raising over time, but I understand it from a business perspective.
Momodu T | Overall ExperienceI had an outdoor unit so nothing to clean. Which is why I don’t understand the price increase. I have always used UHaul for my rental needs. I will again. Thank you!
Michelle W | Overall ExperienceThe only thing I didn’t like was the tile floor. It is to bumpy and things far of the buggy when hauling things in and out
lucille o | Overall ExperienceSteve Punch runs a tight ship. I will always use this U-haul facility if I need storage again or to make a rental. Robert & Janet Lail
robert L | Overall ExperienceI was so overwhelmed walking in thinking I wasn’t going to find a storage for my stuff, they helped me out very fast and they were really nice and cheaper than I thought. Could’ve saved a lot of time just calling uhaul first. Everyone else has these extra charges I wasn’t okay with for small space. So that they could accommodate me!!!
Tadayje B | First ImpressionsU haul provided what I needed. I wish this facility had more loading docks other than the 3 it has it has for use for more trucks to be able to be to unload / load easily. Oh and more freight elevators. Other than that this place is great!
anthony g | Overall ExperienceCustomer service here in the office is awful, however the maintenance people are great. However when I needed the late payment lock cut off of my unit it took the manager 45 minutes just to send someone else from maintenence to cut it off and he told them the wrong unit number so they were lost until I called them down for help. They do not answer the phones hardly ever, very unfriendly. Not satisfied AT ALL with the storage or rental part of this particular uhaul location. DO NOT AND WILL NOT RECOMMEND!!!!!
Sabrina B | Overall ExperienceEveryone was very helpful
MARLAN S | First ImpressionsI empty out my unit and you still took my next payment and wouldn't refund it. So you basically stole 72 dollars from me. I understand that I moved out the same day U-Haul received my payment but U-Haul still could have worked with me. Because of people living in units access was limited which made it an inconvenience to move my stuff out. I asked about a refund and the lady laughed and said sorry you lost it.
Robbie T | Overall ExperienceOut of all the staff we encountered during moving in. Only 2 people were nice. I was appalled at the amount of attitude and rude people. I have worked with Uhaul before but this time, I don't know but I hope I never have to do this again.
Siearra S | First ImpressionsEverything was great, but in the RV AND camping area , need cameras to protect vehicles..had things stile out my RV twice. Nothing terribly expensive, but still stolen..had to be other campers, cause the place is well locked downs..
john b | Overall ExperienceLoved the valet option for our RV's, both travel trailer and 5th.
Kevin Y | Overall ExperienceVery good customer service. Great people.
Nathan S | First ImpressionsMy only question is why go to the expense to run power to each space, and then never have it on.
Wayne E | Overall ExperienceKey card never worked and had to wait for people to open the unload gate for us, then alarms went off when we opened our storage
Travis B | First ImpressionsGreat facility.... definitely will be using again this winter
Brandi B | Overall ExperienceMy units were clean and secure. it is more secure now there were times anyone could gain access.. Overall it's clean but the freight elevator is old so sometimes it would breakdown but Mr Punch the manager came thru quickly to adress it
Laura M | Overall ExperienceThank you for helping me feel welcomed, friendly service and patience.
TINA R | First ImpressionsThe Elevators seem to have issues every time I am there. I just couldn’t do the second floor with all the issues. I would not recommend renting any second floor units for this reason.
Jason K | Overall ExperienceVery happy. Thank you
Heather C | First ImpressionsVery easy and friendly experience. I was in and out in less than 10 minutes. The rv storage process was fully explained with the assistance of a facilities map. Was told additional instructions to be provided when I bring the rv to the storage facility. Great experience and I will recommend to others.
Gary L | First ImpressionsNeed to make earliest accessible time at least 5 am
Andre B | First ImpressionsVery good customer service. everyone was knowledgeable and accommodating to my disabilities.
Joan L | Overall ExperienceWhat an awesome group of folks at this haul place. So helpful and gives you all the sides and deals to help you. Highly recommended this place.
Gary T | First ImpressionsWould have given 5 stars but my card has malfunction 2 times in one week . Other than that it's great place.
Chad C | First ImpressionsEveryone was always helpful and I felt safe and secure.
Michele H | Overall ExperienceI was very happy with experience with this Uhaul location!! I everyone was so friendly and helpful and I can’t say enough good things about Steve Punch. He was exceptional from start to finish!! I would certainly recommend this Uhaul facility/ location to anyone that’s in need of their services. Excellent service!!!
MARSHA V | Overall ExperienceExcellent is not just a word from me, but the actual service given during my 19 months stay. Friendly, patient, attention to detail, courteous, helpful......... make the process less stressful. Hats off to both the whole staff and Management @ West Hickory Hwy 70 U-Haul. Steve, Dave, Gina, you're the best. Thanks.
deborah R | Overall ExperienceOther than homeless people hanging out there 3 out of 5 times in average . It was a good place
George K | Overall ExperienceThe facility is really clean. Prices are excellent.
Horace B | First ImpressionsI feel like all the motorhomes should be parked together. The stall beside my motorhome had a bunch of construction supplies. I was concerned about it hitting my motorhome. But overall I was happy.
Don S | Overall ExperienceFriendly and efficient. The employee was knowledgeable and helpful.
Joanna L | First ImpressionsThe manager was excellent! The girl at the desk I found was not personable. Her tasks were completed well her enthusiasm for her job was lacking greatly. All other employees encountered were very personable.
Kathy b | Overall ExperienceUnit 79 has a utility box that sticks out into the space and is about 12 feet off the ground which makes it difficult to get a 13 foot RV into that space. The utility box needs moved up at least 2 feet.
Alan F | Overall ExperienceThe staff was very nice but the experience was frustrating due to computer system issues. I would strongly recommend that there is a manual process put in place to handle customers when these issues arise. These type problems take what could have been a great customer friendly experience and turns them negative quickly. (However the facility was extremely clean and staff very friendly)
Dave C | First ImpressionsThe staff we interacted with during our rental were excellent.
Jay W | Overall ExperienceSteve and the staff are always very helpful
Walter T | Overall ExperienceOnce I figured out where my unit was and how to access the facility I was pleased. I have never had a storage unit in a facility as large as this one much less on the 2nd floor. Took some time to get used to.
Doreen D | First ImpressionsSo far so good .
Eric S | First ImpressionsHave only purchased unit, Haven't actually moved anything in .
vera W | First ImpressionsAs you will hear shortly from my husband and possibly my lawyer, our RV was broken into and evidently slept in for god knows how long. Our pop out window was broken. Our camper reeks of drugs and alcohol. Clothes that are kept specifically for camping were worn and discarded on the floor. Mattress was turned upside down (AN EXPENSIVE MEMORY FOAM MATRESS) THIS WAS THE MOST HORRIBLE EXPERIENCE EVER. WE DIDN'T EVEN GET AN APOLOGY OR ANYTHING! THE STAFF WAS VERY UNFRIENDLY ABOUT IT AND TOLD US THEY WEREN'T RESPONSIBLE. WE WERE ALSO TOLD THAT THE SECURITY CAMERAS WEREN'T WORKING EITHER. THEY TOLD THE POLICE OFFICER THAT AS WELL. I AM ENRAGED AND MY HUSBAND IS ALSO. WE WILL BE MOVING FORWARD WITH SOME SORT OF ACTION TO HAVE THIS RECTIFIED! CLEAN UP THE PLACE. A LIGHT COVER HAD FALLEN AND WAS JUST LAYING ON THE GROUND FOR AT LEAST 3 MONTHS. NO ONE CAME TO CLEAN IT.
Kimberly R | Overall ExperienceVery friendly staff.
Melissa C | First ImpressionsThe gate that I always needed to use hardly ever worked. It would never open, so I had to drive all the way around to get in. Homeless people seemed to always be hanging out at the fence near where my unit was and it was rather unnerving with them staring at me.
Holly S | Overall ExperienceMuy bueno
JAVIER P | Overall ExperienceI haven’t moved yet. It will be tomorrow
Martha S | First ImpressionsLove this place!!!!!
Joey P | Overall ExperienceNo room for improvement - Dr Newell
Shane F | Overall ExperienceGood experience. Easy to deal with.
James M | First ImpressionsNice!!!
Eric B | First ImpressionsCargo elevator was out a couple of times we were moving. In upgrade or more regular maintenance needed.
Michael B | Overall ExperienceVery tight for RV's and the rolling power is no good. Wanted to run refrigerator.
LORETTA W | Overall ExperienceOnly issue I had was the clicker to access the back lot though the gate. The code was put into the clicker twice and neither time it worked. I got tired of coming back into the office and have been using the credit card “type” scanner. It’s inconvenient to get out of my vehicle to swipe the card. However, it works.
brad o | First ImpressionsWe used this facility to stage the sale of our motorhome. We had easy access and the climate controlled environment made showing the vehicle much easier. I highly recommend this facility if you want to store an RV or motorhome at a reasonable rate and with easy access.
Tina H | Overall ExperienceMy experience with this office has been extremely well.
Pietro M | First ImpressionsI have moved a in the last 15 years. This is BY FAR the best storage facility in the country, in my opinion. Not only in size and what it offers, but it is very well managed. Excellent experience.
Thomas M | Overall ExperienceI have had three coaches and have stored all three at this facility. All three coaches have been moved by the personnel to let other coaches out of storage and all three were left unlocked and unplugged from electricity and. the batteries went dead. The latest incident was two days after putting my coach in storage it was moved and left unplugged so the batteries went completely dead it had to be jumped off in order to get it started. The house batteries were so dead the steps would not even work. Steve the manager did not apologize for this happening nor did he even seem concerned. He did tell me that the coaches only get 2 hours of electricity each day for battery charging, which is not enough to keep the batteries charged at least on my coach. I brought my coach home and I have no intention of using this facility again.
TIMOTHY M | Overall ExperienceThe elevator lift to the second floor was out of order and broken almost all the time! This made it very inconvenient to access my items when I needed to take them to my flea market booth, and affected my livelihood. Staff was rude, did not want to help us when we were stuck on elevator. Housekeeping staff was extremely rude. I have never recommended your storage area to any friends. There has never been good communication or explanations from staff to myself in the 6 years I have rented there. Staff was not familiar with where the storage units were, and would get lost if had to go to my unit, while I was waiting. Customer service is not a term Hickory Uhaul is familiar with! I have to say I am very happy to be be gone from the stresses of your Uhaul facility. ***JUST TO PROVE MY POINT, YOU HAVE SENT ME THIS QUESTIONNAIRE WITH A MOVE IN DATE OF 7/29/2022, AND THIS WAS MY MOVE OUT DATE, NOT MY MOVE IN DATE!
KAREN P | Overall ExperienceExcelente atención, los pasillos internos son un poco angostos, es difícil maniobrar los carros cargados.
JAVIER P | First ImpressionsI would definitely recommend this facility. later access hours would be nice for my personal schedule, however, it's only a minor inconvenience, and 5:00 am to 10:00 p.m. is a more generous timeframe than most climate-controlled facilities offer.
BRIAN M | First ImpressionsVery helpful, nice clean facility.
Al M | First ImpressionsSteve nice guy
Jason K | First ImpressionsLoved the fun attitude and helpfulness of the person who waited on me.
BOBBIE S | First ImpressionsI will rent there again if needed.
Amber M | Overall ExperienceVery helpful and courteous staff.
JOHN M | Overall ExperienceGreat crew friendly, helpful and funny!
Angela P | First ImpressionsSteve was very friendly and knowledgeable. He was very understanding of our needs and explained our rental contract to the T. My wife and I really enjoyed doing business with Steve.
Gary R | First ImpressionsThe team at this location were extremely helpful. They made sure that all was satisfactory, they did all they could, and very accommodating.
Peter E | Overall ExperienceSteve was funny, personable, effective and engaging
Clyde H | First ImpressionsSteve and his team are awesome! Love their facility and wish we had one that nice in Greenville. SC. LOVE, LOVE my U-Haul experience....great folks.
SANDRA A | Overall ExperienceVery nice and explained everything to me.
DOBBIE W | First Impressionsclean bug free temperature controlled and secure
Levi S | Overall ExperienceOverall good facility. The place is clean and easy to access. The one thing it is lacking is flat carts. There should definitely be a few more flat carts available for use.
Robert G | Overall ExperienceVery helpful in a time of need for sure! Guy we worked with was very nice & courteous. Will recommend to others. We rented a storage unit as well as a moving truck. Prices are very competitive.
Joshua G | First ImpressionsGood prior history with Mr. Punch. The facility is first rate and has the amenities wanted by RVers.
Robert W | First ImpressionsIt is a beautiful storage. Everything was kept up. All the staff were wonderful. I would definitely use U-Haul again.
Dawn H | Overall ExperienceHappy with the Service! Staff was very helpful. Thank you
Jacqueline m | Overall ExperienceYes to all the above. I especially was thankful when I moved to a smaller storage unit, one of your women helped me to move some furniture up to the place to be given away.
janell q | Overall ExperienceThe only complaint I would have is when I lost my key to my lock on my storage unit I had to pay $50.00 to get the lock cut off. I think that is a little excessive. Other than that I love this place and will always use them for any moving or storage needs I may have in the future.
BRANDI M | Overall ExperienceI never had access to my unit lost everything and would not let me even register my card again to pay all payments
Alecia W | Overall ExperienceWe had two units and one of our units had something leaking from the unit behind ours causing a horrific smell.
AUSTIN S | Overall ExperienceNone
Carlton R | Overall ExperienceMorgan was friendly fast and competent.
joseph G | First ImpressionsVery good service and very friendly.
Roxanne M | First ImpressionsI have and have had storage units before and this one is by far the best all around. Thank you.
Angela F | First ImpressionsCristine was so helpful! she was thorough when assisting us and very attentive when we needed help. thank you!
Levi S | First ImpressionsQuick check in. Friendly, professional staff.
Petual H | First ImpressionsSteve and the other Staff members were very helpful. Thank you for your help.
Jacqueline m | First ImpressionsHave had better customer service at a Popeyes
Hunter D | Overall ExperienceUnit had trash strewn outside left by other tenants
Robinson C | Overall ExperienceThe staff was very helpful and friendly. Also, the facility was very clean & safe.
Luther H | Overall ExperienceBring the price down.
luke o | First ImpressionsI’m sure it could be better but I don’t know how.
Douglas W | Overall ExperienceVery pleased with storage unit. It was very clean and bright and I never worried about being safe. Also the restrooms were very clean. Also you were able to accommodate a 18 wheeler ( I think that’s what it’s called) coming from California. I was never worried while storing my furniture, boxes etc.
Mary G | Overall ExperienceExcellent
Avery M | Overall ExperienceVery clean!!!
Kyle S | Overall ExperienceThe lighting inside the unit did not work.
jeffrey m | Overall ExperienceNice facility and lady at the desk was professional.
John H | Overall ExperienceStaff were fun and friendly. They were very helpful in their explanations of how it all worked at this facility and in locating our unit.
Phillip P | First ImpressionsVery friendly, very clean, and very helpful
Gloria B | First ImpressionsGreat place to store my stuff!
william a | First ImpressionsThe place was great and employees very friendly and helpful. Easy access and well kept. The storage fee was less than most places I checked out. My only complaint is the alarm went off a lot, and it’s loud and surprising.
Susan F | Overall ExperienceThere was an emergency issue at the SE storage, it was closed with no instructions, several trks waiting.I went over to Hky store on hwy 70 . They took me in found me a better size storage space and accepted my one way trk from SC. We thank God for your Excellent Trained Staff, What a great example of Understanding Your Customers Concerns and needs On The Spot!!!
Fred S | Overall ExperienceThey need to get the computer system up to date and keep an eye on your inventory so that you know what is rented and what is not. Also get gate cards and key fobs fixed. Every time I wanted to go to my storage the key would never work and I had to go inside EVERY time and that was frustrating and did not need to happen. I just hope you get it fixed for the next renter
Michael B | Overall ExperienceVery clean well maintained. Great staff!
Kennetha K | First ImpressionsFantastic staff! Everything was perfect and handled professionally
Jacob P | Overall ExperienceGreat climate controlled indoor storage. Bad weather was no problem when storing or removing items because of the indoor, drive-through loading and unloading area. U-Haul has all of the things you need when storing; including boxes, packing materials, provided locks for the units, etc. as well as any vehicle you might need when moving items. I would definitely recommend U-Haul for any of your storage needs! Thanks U-Haul! T. Dockery
Timothy D | Overall ExperienceI feel you need more of the wheeled carts for renters to use. We had to wait long periods for them.
Pamela B | First ImpressionsThe place is tidy and we'll organized. The staff are courteous and knowledgable. High marks for going above and beyond for customer satisfaction. Security measures are also impressive at this facility. Especially for the price.
Jessie H | First ImpressionsNone
Sandra B | First ImpressionsThis has been an excellent place for me and my wife to store stuff when we started looking for a house. Now we mainly use it for decoration storage and momentos.
Caleb J | Overall ExperienceEverything is fine
Susan R | First ImpressionsSteve’s team is friendly, professional & accommodating. Cannot praise this business unit enough. During a very stressful time with our move this Hickory, NC were there to help & support at every turn.
Douglas Y | Overall ExperienceSteve was very friendly. He and his crew took good care of us.
tim a | Overall ExperienceI am currently storing my class A motorhome at this facility. I contracted for a covered space with electricity. I specifically asked what amp service was provided. I was told 15amp 120v which was acceptable. Upon moving my motorhome into there was no power at the 15amp outlet. I called to the office and was then informed it was only available for about two hours per day and was on a rolling basis. I feel like I was misled. If I was told this in advance I would of continued looking for a storage facility that met my needs.
Nick M | First ImpressionsThe reservation and move-in experience was not confidence inspiring. I felt unsure that I had a unit reserved when I made my reservation ("we will figure that out when you get here"). When I arrived to load the unit, the particular unit that I was assigned was not yet determined and someone "had to check" if a particular unit was available for me. More recently (this past Sunday morning), when I attempted to access my rental storage unit, the electronic clicker would not open the gate. When I attempted to use my card, the gate indicated the card was invalid. When I entered the store, the U-Haul associates at the counter indicated that there was no record of my renting a unit. They accompanied me to the unit (fortunately, I remembered the unit number) to open it. Of course, the keys to my lock worked and I was able to access my possessions. The U-Haul associate indicated that they would "take care of everything" and record my rental in the system. She did not write any of my information down (unit number, name, address, etc.), so I am not confident this will be done. I now need to follow-up to make sure my information was recorded in the UHaul system. Fortunately, I have a receipt of payment.
Robinson C | First ImpressionsGreat place to store and great friendly employees pricing was good as well
Jeff E | Overall ExperienceThere were sketchy people hanging out going in and out at the back when we were loading stuff into our unit. They did not even have access or a unit. They wud jus grab the door and barge in to check the recycle area. I felt very unsafe.
STEVEN A | Overall ExperienceVery confrontational about using promotions more than once even when used by another adult in the household and an obnoxious attitude by Steve. Other than that I like your facility
JAVIER J | First Impressionseveryone was very professional an helpful
CLIFF D | Overall ExperienceWhile the storage was room were enough i just wish there were more bigger spaces available. Other than that it was great.
TODD N | First ImpressionsWill I receive paperwork email ? Did not receive a contract
Arthur F | First ImpressionsIf I ever need use of a storage unit again I will most definitely use U-haul.
jeff p | Overall ExperienceMy experience was negative when it concerned my picking up my camper. I had to wait 2 hours after advising them I was picking up the next day. I made a complaint and was told I would be contacted in 3 days and was never contacted. That’s been almost two weeks! Very very unprofessional!!!!!
William H | Overall ExperienceSeemed alittle disorganized. Our key card did not work and our unit had 2 locks but we only were sold one. Great price for storage. Jus need to brush up on fine details.
STEVEN A | First ImpressionsThe staff were professional, friendly and took pride in doing a good job. The place was clean and safe.
Harlan C | Overall ExperienceMy overall experience was excellent! Everyone was helpful and friendly. Very clean and secure.
Trudy E | Overall ExperienceThe lighting by my unit 1081 was not good .
Daniel M | Overall ExperienceI am new to Hickory and everyone was friendly and very helpful I rented a storage unit and a small truck and my transactions were handled very professionally and they answered all of my questions
MICHELLE T | Overall ExperienceThank you for your help to all the staff💜
VINCENT P | Overall ExperienceThe staff and facility is awesome. We are getting ready to store our belongings, sell our house and travel for a while. This facility is giving us the peace of mind to be able to enjoy traveling without worrying about our stuff. We feel everything will be safe and cared for. Thank you!
Anne N | First ImpressionsManager was friendly, professional and helpful.
Harlan C | First ImpressionsGreat place
angela b | First ImpressionsWas a very pleasant experience
Lance P | First ImpressionsI reserved a unit on the outside. When I arrived to the site I was informed there were no units available and I had to "upgrade" to an indoor unit for more money due to a system error. Very frustrating and almost seemed gimmick like. Do better!
Erica W | First ImpressionsThe only thing that needed to be done was the strap on the elevator. It was missing on the top floor. It felt a bit unsafe, but it may have been because I wasn't shown how to use it. Freight elevator. They tried to make it right if you were unhappy with service. Friendly staff. The storage was a bit hot to my tastes but in all fairness, I like a cooler atmosphere. They're trying to save money and electricity I suppose. It's not like you are going to live in it. You're storing your stuff. Clean. Plenty of packaging material available for purchase. Moving straps and such. Good range of vehicle sizes. Gas was a bit much. I think their vehicles could use a tune-up. Used way more gas this time than a previous move back from the same place. Transmission didn't seem to change well. Had roadside assistance available though if it was needed.
Heidi P | First ImpressionsSteve Punch is the worst Uhaul employee I have ever come across. He is rude, has subpar emotional intelligence, poor problem solving skills, needs anger management and is overall an incapable person to represent Uhaul. Steve Punch did not solve any problems that he created whatsoever and instead tried to eliminate the problems he created by demanding I leave the store or he would cancel my reservation. Incompetent, pompous and too arrogant to accept any responsibility for his actions. I will never be back at this location and am considering never coming back to Uhaul if Uhaul is complacent with this treatment towards customers. Steve Punch is a GM, and the bar should be set higher for him as the representation of Uhaul.
KATHERINE B | Overall ExperienceI am actually very proud to have this facility in our community . It is a great asset and the staff is wonderful. Beautiful job !
Elliott S | First ImpressionsLady can't remember her name she was very nice and polite answered all questions I had..I like the way you get in and out of my storage building and how safe it is for me if sometimes I have go by myself ..thank you stay safe!! 😀
Marcelleta H | First ImpressionsGreat to store items until needed at the same facility where you drop truck off. Very convenient!
Bobbi G | First ImpressionsVery convenient, secure, and clean. Friendly, helpful staff.
Terri J | First ImpressionsOMG THIS SITE HAS THE MOST FRIENDLIEST CUSTOMER SERVICE I HAVE EVER EXPERIENCE. Being 660 miles away from home I feel SECURE & CONFIDENT THAT THE STAFF WILL MONITOR MY STUFF.
angenitua h | First ImpressionsSteve Punch and his crew at 331 hwy 70W Hickory, NC ARE THE BEST! They were so helpful and friendly!
Lydia K | First ImpressionsI had reserved a 10X15X10 storage unit. When I arrived, there were not any 10X15X10 units available. They had to give me a 10X10X10 and a 10X5. They did find me two units that were close together. However, when I made my reservation, I wanted a 10X15 not a 10X10 and a 10X5. If there were not any 10X15 units available, it should not have been a choice to reserve such.
Ronald I | First ImpressionsALWAYS friendly and helpful . Love doing business here ( miss Sal though)
Judy H | Overall ExperienceThe girl at the front desk that helped me was very nice and helpful.. she is a great employee
Chad W | First ImpressionsWe did not know it was upstairs and our unit is the furthest from the elevator. So we had to put everything on carts go upstairs walk to the other side of the building and then unload the carts. Took over 3 hours with 4 people to unload 15’ moving truck. The only reason we stayed was so we didn’t have to pay for another day truck rental.
Michael U | First ImpressionsAlways friendly and helpful
Judy H | First ImpressionsNice people, nice facility. Always have what we need. We have used the for many years. Trucks, trailers, storage and hitch. Tjanks!
Linda D | Overall ExperienceSteve and all the workers were just great!!!
David M | First ImpressionsThis facility is state of the art! No matter time of day you visit or need assistance the facility is clean. GM Steve, Assistant GM Sydney along with Dave, Richard, Katie, Morgan,, Johnny, Debbie and Raquel are all awesome.
patricia i | Overall ExperienceI honestly did not expect such amazing customer service. The staff was friendly, helpful, eager to help and make the process easier, gave options of storage, and has the convenience of a loading dock for heavy to boxes. Very impressed and will use again.
Wendy S | Overall ExperienceIt was Saturday and there was a very short wait. The staff was very friendly, helpful, and took care of me quickly. Even Steve the Manager was doing whatever was necessary to help the customers. I rate this location as the best of ANY UHaul that I have ever dealt with. Impressive
GARY G | First ImpressionsReally appreciated the helpfulness, efficiency, familiarity of tasks & products by Steve, Morgan, Sidney, other woman - can't remember her name. The women & Steve were ALWAYS excellent.
MICHAELJOSEPH D | Overall ExperienceIndoor facility is awesome! Climate controlled! Management and staff excellent!
scott g | Overall ExperienceClean facility and friendly professional staff. Highly recommend for anyone's storage needs.
richard s | Overall ExperienceStorage is more expensive here verses other places, but it was convenient to store there since we had to return the truck there and didn't have time to shop for the best deal.
ERIC S | First ImpressionsThis uhaul facility is top notch. Everyone that I saw was very courteous and helpful. Cleanliness was excellent.
JOHN D | Overall ExperienceEveryone was friendly and very helpful!
Kathy R | Overall ExperienceAll the staff were friendly, engaging and willing to assist.
jon c | First ImpressionsDavid was great and went out of his way to make sure that me and my family had immediate attention
TIMOTHY H | First ImpressionsWe moved our storage crates from Pods to U haul. We saved almost 1/2 the cost by using u haul. Steve went out of his way to make our experience as easy as possible. Pods had unbelievable hidden charges and found out when I called to have the Pods picked up from the uhaul facility that they only picked up on certain dates and it would be almost 2 weeks until they could pick them up. I was never informed of this when I called to have Pods deliver the pods I was told to call back when we wanted the Pods picked up. Then Pods wanted to charge me for that extra time until they were picked up. They said they would credit one pod back but I had to pay the full months rent on the other pod. Steve at u haul said he would take care of everything and not to worry. Very pleased with the whole experience.
Sandy H | First ImpressionsThe young lady who helped me was awesome! Very friendly and helpful! Explained everything in detail and made us feel comfortable and educated about the facility. Thank you!!
Jeffrey A | First ImpressionsVery secure storage. Clean and well maintained. Great knowing our belongings are in safe, secure, climate controlled storage units. The staff are very helpful and friendly.
Timothy D | First ImpressionsI would give this facility an 8 because everything was wonderful except when it was late, like 11 p.m. I couldn't get into the building with my access card. I didnt have time to wait for the staff to come in the next day
Sharon N | First ImpressionsNo Comment
Antony C | First ImpressionsLoved that they had a freight elevator made the moving in a lot easier and with the carts it was so much quicker very satisfied overall
Christopher V | Online Move Invery nice people thank you.
VINCENT P | First ImpressionsI been very pleased with UHall storage of West Hickory.
kevin r | First ImpressionsThe day I decided to move into my stuff in the unit their was some very rude people packing the freight evaluator full while I was trying to use it also!! They have the right to use it also but Damm have some respect for others!! I know we are all on a deadline but really come on people don't be so Dam rude to others!! I even asked if there was another evaluator I could use he said no so I guess I was screwed it cost me more for mileage where I rented the truck for!!! Luckily I rented the uhaul from somewhere else!! I guess you win some you lose some in the long run!!
Pamela W | Online Move InSteve Punch and the other employers were EXTREMELY helpful during our tenure at the U Haul facility. One time, my RV’s battery was dead to the point that it couldn’t be jumped off. Steve spent an inordinate amount of time helping me get the batteries changed and getting the RV to a repair facility. I would store a vehicle there again in a “Skinny Minute!”
Sara I | Overall ExperienceAll was well
Cynthia E | First Impressionsthe facility is topnotch. the material handling carts were a huge help. staff was most helpful.
Randy C | First ImpressionsThe people there are exceptionally friendly helpful an extremely knowledgeable.. I would not go anywhere else I had different choices but I really really like this U-Haul.. I recommend everybody go to this one
BARBARA S | Overall ExperienceVery large facility with climate control which we needed. It worked out perfectly for us
ANNE S | Overall Experiencevery nice and I will probably be back just sold what was stored there
brent k | Overall ExperienceThank you for working with me when I lost work because of the virus. I appreciate the staff very much. My only complaint is that there isn't enough help in the office when it's busy. There have been a few times there was a long wait. Other than that, it was a very good experience. Thank you so much.
Edwina S | Overall ExperienceI intended to keep my tailgate trailer there for a decade or more. I told management that. I Haul gave me a very small space that would not even hold a full size car for $34 per month. It was perfect and worked out great. I leave it there Jan-Aug and keep it at my house Sep-Dec. last December late in the month when I came to bring it back, a jet ski was in the spot I was paying rent for. Instead of moving the jet ski and giving my spot back, I was told to put it in a Another spot with no price change. That very month I was billed $54. I know these things happen so this time I went to see the local storage manager. He was short, somewhat rude, and frankly I could tell he did not care about my dissatisfaction. He did not want to give me much time and asked for my number which I gave it to him. He said he would look into it. Upon departing, he gave me his card and said if I do not hear from him to call him back. I told him if I did’t hear from him I would not be calling back. I own a $5B business that is the 5th largest company in NC. we have 1800 employees. We strive to give good service but sometimes we get a bad apple and We have to replace them. You have a bad apple. I am only responding to let you know, otherwise I don’t care. The rest of the staff has been amazing. I WAS a long term client
DANIEL T | Overall ExperienceThe folks here are the best!
pasquale m | First ImpressionsI would had rated excellent but they forgot to unlock 🔑 our unit... And unfortunately no one was there to unlock it for us..
Jessica M | First ImpressionsFacility is clean and secure. The staff was friendly and helpful. Only negative was the main hallway being tiled made it difficult to wheel things on the cart because it was bumpy. Things kept shifting on the cart. The side hallways are smooth, which was great.
stephen d | Overall ExperienceVery pleased with the service and facility
Beth V | First ImpressionsThe staff at hickory was the best I have experienced. Not only were they efficient they treated me like family.
Mae g | Overall ExperienceSteve Punch is an outstanding individual. He deserves a promotion!
Jerry B | Overall ExperienceHighly upset that the payment was not prorated. Paid for 3 days for 115 days. Highly disappointed.
Stephen Z | Overall ExperienceAn excellent facility and well worth the price.
Randy C | Overall ExperienceThe only problem we experienced was....we rented a covered storage space with electric. The electric timer didnt work and the GFI kept tripping. We reported the issue several times but the problem continued.
Cathy E | Overall ExperienceWe only vacated the storage area because we sold the item we had stored.
kevin b | Overall ExperienceBest Uhaul Location ever. I believe it is. The 2nd biggest one in North America, a former mall. Great prices! James, the GM, is great, too! Very happy customer here!
MARSHALL W | Overall ExperienceAlways a pleasure to work with this facility. Super nice
Judy H | Overall ExperienceJust what we needed for some temporary extra storage. So easy to load things w/ the big elevators
Anda O | Overall ExperienceI moved out on May 3, but you offer no pro rate on the fees. You need a grace period for the first 5 days of a month.
Lou G | Overall ExperienceThe first year was great but when Sal (manager) left it went downhill. Rates were increased & services provided were cut without advance notice.
Glenn H | Overall ExperienceSteve and the team are awesome to work with. Really appreciate their support and service!!
Richard K | Overall ExperienceVery unforgiving about be late. This was my first storage experience but I know now.
Michelle W | Overall ExperienceWas a great rate and love the free month I got with y'all it help me out
Thomas F | Overall ExperienceYou can tell there is new management at this location. Big improvement. Thanks U-Haul.
John H | Overall ExperienceThe facility experience overall was great. However, any time you need assistance and ring the front office, they NEVER answer and you have to end up walking back outside and all the way around to the front for any help!!
Michele A | Overall ExperienceStaff were very professional and also a friendliness beyond compare.....
Paul J | First ImpressionsSteve is doing an amazing job turning everything around since the last gm.
teresa g | Overall ExperienceLove this Uhaul facility. Staff is always friendly and help in every way they can. The facility is always super clean including the bathrooms. I rent trucks from them often and always have had the best experience, never any issues. I have had a storage building with them for a year. Facility makes you feel safe (not saying it still does feel a bit creepy, lol) even when on one else is there because of all the security cameras and access codes. Couple of other things I really like about this facility, they supply flat push carts and a carts that looks like the lumber carts at Lowe’s (nice for moving mattress and box springs) making moving all your stuff in so much easier and less time consuming. Especially when your storage unit is on the 2nd floor! Huge freight elevator so you don’t have to make a hundred trips up and down. Multiple unloading areas and unloading docks for different size trucks you can just back right on up and unload straight off the truck no ramp required. All in all I would definitely give U-Haul Moving & Storage of West Hickory a 10 out of 10.
meagan b | Overall ExperienceIt would be great if the building wooden lock you out. After 10 If you are already in and have not logged out of the building. This happened to me on last week. I was getting items out of the unit and
Stephan T | Overall ExperienceAlways wonderful people here
Judy H | Overall ExperienceWe only used it for a short period of time, but it was clean, easy to access, and the staff were very helpful and supportive.
Scott S | Overall ExperienceNo issues easy to find and access
Wayne B | Online Move InI have used this location twice in my moving experience always a great experience. Helpful knowledgeable associates. Big thumbs up
Mae g | First ImpressionsWe are so she it was very helpful in my selecting the proper size for what I needed
Stephan T | First Impressionsafter I vacated the storage unit, I was automatically charged for another month. Need a refund please.
Lynn m | Overall Experience:Plan to use U-Haul again
paul j | Overall ExperienceThanks for helping me with this new experience.
Kathleen M | First ImpressionsI felt attended to as a person, as well as a valued customer of U-Haul
paul j | First ImpressionsI have been using uhaul for years and have Always had a good experience. Yesterday I went in and rented a storage unit and the service was very professional and very pleasant. It was a good experience
michelle d | First ImpressionsCouldn't have been more friendly and accommodating.
Michael D | Overall ExperienceI was a storage tenant for almost 2.5 years. The facility and staff are wonderful. I will recommend this facility to others should they need such services.
CHRISTOPHER A | Overall ExperienceJust needed some storage. They were busy but very professional.
Michelle W | First ImpressionsTom Alexander was very helpful at all times. Will continue to use this facility because of the people I dealt with
wally t | Overall ExperienceThe man in am rented a space that was already occupied. Returning with myRV there was nothing available..I was allowed to park in a back space that was impossible to fit in.
Kathy R | First ImpressionsI never had any issues or concerns with this storage facility, I loved the two step security and the helpful staff, never had any doubt that my belongings were safe and in a clean environment
Rebecca E | Overall ExperienceStaff was always friendly and helpful. Well lighted facility. Trucks and vans always clean. Just overall great experiences.
Judy H | Overall ExperienceCheerful, friendly, helpful
Georgia H | First ImpressionsWhen I first contacted Uhaul we had a little trouble. Manager tried to recomend some help with our move. They said they would call later never did! Staff at every turn was most helpful. Professional
Michael S | Overall ExperienceThe Gastonia drop off location staff were amazing!!
Stephanie M | Overall ExperienceI cant complain about anything EXCEPT their $50!!! lock cut off fee!!! That's extremely excessive considering they do it in house! If they had a locksmith I could understand...
Valene R | Overall ExperienceMight be because of unusual events but had to wait longer than normal when reserving a storage unit and have my U Pod pick up from my resistance.
jeffrey l | First ImpressionsSo far my encounter with every single employee has been lackluster. None of the doors are ever unlocked at the proper time and every employee is slow and has no sense of urgency.
lilian s | First ImpressionsAmanda was amazing She made UHaul look good. She was able to take care of our needs despite the poor UHaul computer system. We spent 2.5 hrs getting a correct storage unit. Thanks Amanda
deborah c | First ImpressionsThe manager was extremely nice and helpful!!
Chelsea A | Overall ExperienceAfter we got our toyhauler out after only being inside 4 months, all the water lines had to be replaced because the mice had eaten holes in all the lines. Never again will we store there
preston s | Overall ExperienceChristine helped us measure the unit to make sure the lumber would fit. We realized the reserved one was too small. She switched us to the right size. Also helped us locate carts to unload the trailer
Katherine D | First ImpressionsCustomer service is exceptional. We had some minor issues with the 24-hour access which had us drive an unnecessary 5 extra miles but otherwise everything was great.
Amanda B | First ImpressionsVery helpful and great job
toby t | First ImpressionsVery nice and courteous. Along with helpful. Explained everything i needed to know.
Janey D | First ImpressionsVery professional and prompt
bill h | First ImpressionsSince I have 3 other U-Boxes in storage here I decided to rent a storage unit!! Ralph was very helpful in deciding what size I needed. He also went and checked to make sure the unit was available!!
Teresa D | First ImpressionsQuick and informative
Michele A | First ImpressionsEverything exactly as you would expect from a well run professional operation
Wesley C | Overall ExperienceHe was awesome!!!
Elizabeth P | First ImpressionsVery friendly and helpful
lucille o | First ImpressionsHe was very nice and the unit was ready and clean. So far it looks like it will work perfectly for my needs.
Stephanie M | First ImpressionsWe had no trouble at all. It was wonderful to get a newer truck. Thank you so much.
janell q | First ImpressionsFor the a storage unit this facility is top notch. They are all indoor and well secured. Cleanest units i've ever seen. This facility is the easiest to access for users as well.
Cameron P | First ImpressionsWe just moved here from out of State and we needed temporary store until we found a home. The Uhaul storage was perfect, the staff is friendly and professional. Security is awesome, cost reasonable.
Elaine H | Overall ExperienceSal and his staff are terrific
John G | Overall ExperienceThe best U-Haul service anywhere! The 2nd largest in North America location with down home customer service!!!
MARSHALL W | First ImpressionsGreat place to store your pontoon
Michelle B | Overall ExperiencePlace is very clean and easy to get into. Carts are available right up front.
Roland S | First ImpressionsThe staffing are friendly and professional i would recommend for sure
Yandy S | Overall ExperienceUsed this place in Hickory for 2 years and it was easy and the completion of our business together was easy. Thank you so much
DONNA P | Overall ExperienceGreat location, very clean, and friendly!
Elizabeth D | First ImpressionsConvenient location
Jeffery B | Overall ExperienceFriendly staff. Trailer was clean. Highly recommended.
Chris D | First ImpressionsVery secure, clean. Helpful and very friendly staff. Great customer service.
TERESA A | Overall ExperienceA
RICKY S | First ImpressionsEverything was clean and convenient. The associates were friendly and helpful.
sylvia l | Overall ExperienceFacility was clean and easy accessible. No surprises! Will use in the future if needed. Go folks to do business with. Richard
richard s | Overall ExperienceBest storage facility that I've ever used.
Scott S | Overall ExperienceGood service and very helpful. Friendly and made a change to inside storage.
james v | First ImpressionsAwesome, quick attentive service. Facility is clean, secure and friendly accommodating staff. A Taj Mahal of storage facilities. A true hidden treasure in Hickory.
patricia i | First ImpressionsVery nice employees.
Cinda G | Overall ExperienceKerry was excellent! And made everything go very smoothly.
Chris H | Overall ExperienceKeep up the good work.
James C | Overall ExperienceA very well run and maintained storage facility. Full service with well trained and friendly staff. I highly recommend this U Haul facility. Thank you.
Greg L | Overall ExperienceRaslph was quite helpful, as well as entertaining.
Arthur B | ReservationThank you for all your help... And services. I'm still a customer!!!
lavonda m | Overall ExperienceBuilding was always clean and staff was very friendly
Shanon H | Overall ExperienceSal abd Ralph could not have been more helpful Great people,
john g | Overall ExperienceThe gentleman who checked me in explained and demonstrated everything the security card, lock and any information regarding the unit. I found the unit very clean and easy to access. Extremely pleased
Janice Y | ReservationI just feel the services is really slow no since of urgency, every time I've went in that office it's taken at least 15to 20 minutes, outside of that everything else is great
iris c | Overall ExperienceSal and his team are professional, kind and caring.
Tamara S | Overall ExperienceExceptional customer service
Gary S | ReservationI found this storage facility clean and all the employees very helpful.
robert s | Overall ExperienceSo glad we have this facility in Hickory. They got it going!
greg r | Overall ExperienceI had no problems!! Very helpful!!
Teresa D | Overall ExperienceVery helpful & alm the men workering seemed to enjoy what they were doing and were so patient!
Kim R | ReservationGreat customer service!
Carl F | ReservationSal the General Manager is FANTASTIC to deal with. Very knowledgeable, friendly, and accommodating.
scott S | Overall ExperienceContinued errors. My account is closed and I continue to receive bills.
ALEXANDER H | Overall ExperienceThe is the best U-Haul facility I've ever dealt with.
Jay W | Overall ExperienceGreat experience except when I checked out I was charged twice. I still have not had the issue resolved. Please help.
lynn s | Overall ExperienceGood service.
adam g | Reservationvery nice and the staff very friendly people at uhaul in the hickory nc facility.
Leonard T | Overall Experiencemoved out 2 weeks after I rented storage. Uhaul billed me after I moved out. Manager Sal said he would fix it. Almost $300 past due bill Sal would not return my calls when trying to resolve. Dont rent
rebecca c | Overall ExperienceGreat staff. Always helpful and nice.
Stuart H | Overall ExperienceThe staff, especially David, was extremely helpful. He helped us get settled in to the storage facility and checking in the truck. He help unhook and check the trailer when we first arrived.
John H | ReservationThis is the only location that I will use in Hickory. I wish other locations were as nice as here.
Eric T | Overall ExperienceIt was a pleasure working with Sal on my son's move to NC. I would highly recommend them as well as using them again for ourselves.
Charlene N | Overall ExperienceGreat help and great service.
matt v | Overall ExperienceSo convenient to rent the truck and store the items at the same place. Genious!!
Anita F | Overall ExperienceExcellent service
John G | Overall ExperienceSal and his crew are great, always helpful. We still have RV storage there. Very safe & secure. Needed a mount & ball for my hitch, they had it, and cheaper than Walmart! Uboxes are a great value.
BARRY L | Overall ExperienceExcellent Facility for storage of vehicles.
Larry J | Overall Experienceveryngood facility and staff
Michael o | Overall ExperienceDrop off location was incorrect and had not been taking uhaul returns for a long time. It took almost 40 minutes on hold with the phone to find another drop off location.
Joseph O | Overall Experience