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Danny F.Customer Reviews for U-Haul Moving & Storage of West Hickory
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
OMG THIS SITE HAS THE MOST FRIENDLIEST CUSTOMER SERVICE I HAVE EVER EXPERIENCE. Being 660 miles away from home I feel SECURE & CONFIDENT THAT THE STAFF WILL MONITOR MY STUFF.
angenitua h. | First ImpressionsSteve Punch and his crew at 331 hwy 70W Hickory, NC ARE THE BEST! They were so helpful and friendly!
Lydia K. | First ImpressionsI had reserved a 10X15X10 storage unit. When I arrived, there were not any 10X15X10 units available. They had to give me a 10X10X10 and a 10X5. They did find me two units that were close together. However, when I made my reservation, I wanted a 10X15 not a 10X10 and a 10X5. If there were not any 10X15 units available, it should not have been a choice to reserve such.
Ronald I. | First ImpressionsALWAYS friendly and helpful . Love doing business here ( miss Sal though)
Judy H. | Overall ExperienceThe girl at the front desk that helped me was very nice and helpful.. she is a great employee
Chad W. | First ImpressionsWe did not know it was upstairs and our unit is the furthest from the elevator. So we had to put everything on carts go upstairs walk to the other side of the building and then unload the carts. Took over 3 hours with 4 people to unload 15’ moving truck. The only reason we stayed was so we didn’t have to pay for another day truck rental.
Michael U. | First ImpressionsAlways friendly and helpful
Judy H. | First ImpressionsNice people, nice facility. Always have what we need. We have used the for many years. Trucks, trailers, storage and hitch. Tjanks!
Linda D. | Overall ExperienceSteve and all the workers were just great!!!
David M. | First ImpressionsThis facility is state of the art! No matter time of day you visit or need assistance the facility is clean. GM Steve, Assistant GM Sydney along with Dave, Richard, Katie, Morgan,, Johnny, Debbie and Raquel are all awesome.
patricia i. | Overall ExperienceI honestly did not expect such amazing customer service. The staff was friendly, helpful, eager to help and make the process easier, gave options of storage, and has the convenience of a loading dock for heavy to boxes. Very impressed and will use again.
Wendy S. | Overall ExperienceIt was Saturday and there was a very short wait. The staff was very friendly, helpful, and took care of me quickly. Even Steve the Manager was doing whatever was necessary to help the customers. I rate this location as the best of ANY UHaul that I have ever dealt with. Impressive
GARY G. | First ImpressionsReally appreciated the helpfulness, efficiency, familiarity of tasks & products by Steve, Morgan, Sidney, other woman - can't remember her name. The women & Steve were ALWAYS excellent.
MICHAELJOSEPH D. | Overall ExperienceIndoor facility is awesome! Climate controlled! Management and staff excellent!
scott g. | Overall ExperienceClean facility and friendly professional staff. Highly recommend for anyone's storage needs.
richard s. | Overall ExperienceStorage is more expensive here verses other places, but it was convenient to store there since we had to return the truck there and didn't have time to shop for the best deal.
ERIC S. | First ImpressionsThis uhaul facility is top notch. Everyone that I saw was very courteous and helpful. Cleanliness was excellent.
JOHN D. | Overall ExperienceEveryone was friendly and very helpful!
Kathy R. | Overall ExperienceAll the staff were friendly, engaging and willing to assist.
jon c. | First ImpressionsDavid was great and went out of his way to make sure that me and my family had immediate attention
TIMOTHY H. | First ImpressionsWe moved our storage crates from Pods to U haul. We saved almost 1/2 the cost by using u haul. Steve went out of his way to make our experience as easy as possible. Pods had unbelievable hidden charges and found out when I called to have the Pods picked up from the uhaul facility that they only picked up on certain dates and it would be almost 2 weeks until they could pick them up. I was never informed of this when I called to have Pods deliver the pods I was told to call back when we wanted the Pods picked up. Then Pods wanted to charge me for that extra time until they were picked up. They said they would credit one pod back but I had to pay the full months rent on the other pod. Steve at u haul said he would take care of everything and not to worry. Very pleased with the whole experience.
Sandy H. | First ImpressionsThe young lady who helped me was awesome! Very friendly and helpful! Explained everything in detail and made us feel comfortable and educated about the facility. Thank you!!
Jeffrey A. | First ImpressionsVery secure storage. Clean and well maintained. Great knowing our belongings are in safe, secure, climate controlled storage units. The staff are very helpful and friendly.
Timothy D. | First ImpressionsI would give this facility an 8 because everything was wonderful except when it was late, like 11 p.m. I couldn't get into the building with my access card. I didnt have time to wait for the staff to come in the next day
Sharon N. | First ImpressionsNo Comment
Antony C. | First ImpressionsLoved that they had a freight elevator made the moving in a lot easier and with the carts it was so much quicker very satisfied overall
Christopher V. | Online Move Invery nice people thank you.
VINCENT P. | First ImpressionsI been very pleased with UHall storage of West Hickory.
kevin r. | First ImpressionsThe day I decided to move into my stuff in the unit their was some very rude people packing the freight evaluator full while I was trying to use it also!! They have the right to use it also but Damm have some respect for others!! I know we are all on a deadline but really come on people don't be so Dam rude to others!! I even asked if there was another evaluator I could use he said no so I guess I was screwed it cost me more for mileage where I rented the truck for!!! Luckily I rented the uhaul from somewhere else!! I guess you win some you lose some in the long run!!
Pamela W. | Online Move InSteve Punch and the other employers were EXTREMELY helpful during our tenure at the U Haul facility. One time, my RV’s battery was dead to the point that it couldn’t be jumped off. Steve spent an inordinate amount of time helping me get the batteries changed and getting the RV to a repair facility. I would store a vehicle there again in a “Skinny Minute!”
Sara I. | Overall ExperienceAll was well
Cynthia E. | First Impressionsthe facility is topnotch. the material handling carts were a huge help. staff was most helpful.
Randy C. | First ImpressionsThe people there are exceptionally friendly helpful an extremely knowledgeable.. I would not go anywhere else I had different choices but I really really like this U-Haul.. I recommend everybody go to this one
BARBARA S. | Overall ExperienceVery large facility with climate control which we needed. It worked out perfectly for us
ANNE S. | Overall Experiencevery nice and I will probably be back just sold what was stored there
brent k. | Overall ExperienceThank you for working with me when I lost work because of the virus. I appreciate the staff very much. My only complaint is that there isn't enough help in the office when it's busy. There have been a few times there was a long wait. Other than that, it was a very good experience. Thank you so much.
Edwina S. | Overall ExperienceI intended to keep my tailgate trailer there for a decade or more. I told management that. I Haul gave me a very small space that would not even hold a full size car for $34 per month. It was perfect and worked out great. I leave it there Jan-Aug and keep it at my house Sep-Dec. last December late in the month when I came to bring it back, a jet ski was in the spot I was paying rent for. Instead of moving the jet ski and giving my spot back, I was told to put it in a Another spot with no price change. That very month I was billed $54. I know these things happen so this time I went to see the local storage manager. He was short, somewhat rude, and frankly I could tell he did not care about my dissatisfaction. He did not want to give me much time and asked for my number which I gave it to him. He said he would look into it. Upon departing, he gave me his card and said if I do not hear from him to call him back. I told him if I did’t hear from him I would not be calling back. I own a $5B business that is the 5th largest company in NC. we have 1800 employees. We strive to give good service but sometimes we get a bad apple and We have to replace them. You have a bad apple. I am only responding to let you know, otherwise I don’t care. The rest of the staff has been amazing. I WAS a long term client
DANIEL T. | Overall ExperienceThe folks here are the best!
pasquale m. | First ImpressionsI would had rated excellent but they forgot to unlock 🔑 our unit... And unfortunately no one was there to unlock it for us..
Jessica M. | First ImpressionsFacility is clean and secure. The staff was friendly and helpful. Only negative was the main hallway being tiled made it difficult to wheel things on the cart because it was bumpy. Things kept shifting on the cart. The side hallways are smooth, which was great.
stephen d. | Overall ExperienceVery pleased with the service and facility
Beth V. | First ImpressionsThe staff at hickory was the best I have experienced. Not only were they efficient they treated me like family.
Mae g. | Overall ExperienceSteve Punch is an outstanding individual. He deserves a promotion!
Jerry B. | Overall ExperienceHighly upset that the payment was not prorated. Paid for 3 days for 115 days. Highly disappointed.
Stephen Z. | Overall ExperienceAn excellent facility and well worth the price.
Randy C. | Overall ExperienceThe only problem we experienced was....we rented a covered storage space with electric. The electric timer didnt work and the GFI kept tripping. We reported the issue several times but the problem continued.
Cathy E. | Overall ExperienceWe only vacated the storage area because we sold the item we had stored.
kevin b. | Overall ExperienceBest Uhaul Location ever. I believe it is. The 2nd biggest one in North America, a former mall. Great prices! James, the GM, is great, too! Very happy customer here!
MARSHALL W. | Overall ExperienceAlways a pleasure to work with this facility. Super nice
Judy H. | Overall ExperienceJust what we needed for some temporary extra storage. So easy to load things w/ the big elevators
Anda O. | Overall ExperienceI moved out on May 3, but you offer no pro rate on the fees. You need a grace period for the first 5 days of a month.
Lou G. | Overall ExperienceThe first year was great but when Sal (manager) left it went downhill. Rates were increased & services provided were cut without advance notice.
Glenn H. | Overall ExperienceSteve and the team are awesome to work with. Really appreciate their support and service!!
Richard K. | Overall ExperienceVery unforgiving about be late. This was my first storage experience but I know now.
Michelle W. | Overall ExperienceWas a great rate and love the free month I got with y'all it help me out
Thomas F. | Overall ExperienceYou can tell there is new management at this location. Big improvement. Thanks U-Haul.
John H. | Overall ExperienceThe facility experience overall was great. However, any time you need assistance and ring the front office, they NEVER answer and you have to end up walking back outside and all the way around to the front for any help!!
Michele d. | Overall ExperienceStaff were very professional and also a friendliness beyond compare.....
Paul J. | First ImpressionsSteve is doing an amazing job turning everything around since the last gm.
teresa g. | Overall ExperienceLove this Uhaul facility. Staff is always friendly and help in every way they can. The facility is always super clean including the bathrooms. I rent trucks from them often and always have had the best experience, never any issues. I have had a storage building with them for a year. Facility makes you feel safe (not saying it still does feel a bit creepy, lol) even when on one else is there because of all the security cameras and access codes. Couple of other things I really like about this facility, they supply flat push carts and a carts that looks like the lumber carts at Lowe’s (nice for moving mattress and box springs) making moving all your stuff in so much easier and less time consuming. Especially when your storage unit is on the 2nd floor! Huge freight elevator so you don’t have to make a hundred trips up and down. Multiple unloading areas and unloading docks for different size trucks you can just back right on up and unload straight off the truck no ramp required. All in all I would definitely give U-Haul Moving & Storage of West Hickory a 10 out of 10.
meagan b. | Overall ExperienceIt would be great if the building wooden lock you out. After 10 If you are already in and have not logged out of the building. This happened to me on last week. I was getting items out of the unit and
Stephan T. | Overall ExperienceAlways wonderful people here
Judy H. | Overall ExperienceWe only used it for a short period of time, but it was clean, easy to access, and the staff were very helpful and supportive.
Scott S. | Overall ExperienceNo issues easy to find and access
Wayne B. | Online Move InI have used this location twice in my moving experience always a great experience. Helpful knowledgeable associates. Big thumbs up
Mae g. | First ImpressionsWe are so she it was very helpful in my selecting the proper size for what I needed
Stephan T. | First Impressionsafter I vacated the storage unit, I was automatically charged for another month. Need a refund please.
Lynn m. | Overall Experience:Plan to use U-Haul again
paul j. | Overall ExperienceThanks for helping me with this new experience.
Kathleen M. | First ImpressionsI felt attended to as a person, as well as a valued customer of U-Haul
paul j. | First ImpressionsI have been using uhaul for years and have Always had a good experience. Yesterday I went in and rented a storage unit and the service was very professional and very pleasant. It was a good experience
michelle d. | First ImpressionsCouldn't have been more friendly and accommodating.
Michael D. | Overall ExperienceI was a storage tenant for almost 2.5 years. The facility and staff are wonderful. I will recommend this facility to others should they need such services.
CHRISTOPHER A. | Overall ExperienceJust needed some storage. They were busy but very professional.
Michelle W. | First ImpressionsTom Alexander was very helpful at all times. Will continue to use this facility because of the people I dealt with
wally t. | Overall ExperienceThe man in am rented a space that was already occupied. Returning with myRV there was nothing available..I was allowed to park in a back space that was impossible to fit in.
Kathy R. | First ImpressionsI never had any issues or concerns with this storage facility, I loved the two step security and the helpful staff, never had any doubt that my belongings were safe and in a clean environment
Rebecca E. | Overall ExperienceStaff was always friendly and helpful. Well lighted facility. Trucks and vans always clean. Just overall great experiences.
Judy H. | Overall ExperienceCheerful, friendly, helpful
Georgia H. | First ImpressionsWhen I first contacted Uhaul we had a little trouble. Manager tried to recomend some help with our move. They said they would call later never did! Staff at every turn was most helpful. Professional
Michael S. | Overall ExperienceThe Gastonia drop off location staff were amazing!!
Stephanie M. | Overall ExperienceI cant complain about anything EXCEPT their $50!!! lock cut off fee!!! That's extremely excessive considering they do it in house! If they had a locksmith I could understand...
VALENE R. | Overall ExperienceMight be because of unusual events but had to wait longer than normal when reserving a storage unit and have my U Pod pick up from my resistance.
jeffrey l. | First ImpressionsSo far my encounter with every single employee has been lackluster. None of the doors are ever unlocked at the proper time and every employee is slow and has no sense of urgency.
lilian s. | First ImpressionsAmanda was amazing She made UHaul look good. She was able to take care of our needs despite the poor UHaul computer system. We spent 2.5 hrs getting a correct storage unit. Thanks Amanda
deborah c. | First ImpressionsThe manager was extremely nice and helpful!!
Chelsea A. | Overall ExperienceAfter we got our toyhauler out after only being inside 4 months, all the water lines had to be replaced because the mice had eaten holes in all the lines. Never again will we store there
preston s. | Overall ExperienceChristine helped us measure the unit to make sure the lumber would fit. We realized the reserved one was too small. She switched us to the right size. Also helped us locate carts to unload the trailer
Katherine D. | First ImpressionsCustomer service is exceptional. We had some minor issues with the 24-hour access which had us drive an unnecessary 5 extra miles but otherwise everything was great.
Amanda B. | First ImpressionsVery helpful and great job
toby t. | First ImpressionsVery nice and courteous. Along with helpful. Explained everything i needed to know.
Janey D. | First ImpressionsVery professional and prompt
bill h. | First ImpressionsSince I have 3 other U-Boxes in storage here I decided to rent a storage unit!! Ralph was very helpful in deciding what size I needed. He also went and checked to make sure the unit was available!!
Teresa D. | First ImpressionsQuick and informative
Michele d. | First ImpressionsEverything exactly as you would expect from a well run professional operation
Wesley C. | Overall ExperienceHe was awesome!!!
Elizabeth P. | First ImpressionsVery friendly and helpful
lucille o. | First ImpressionsHe was very nice and the unit was ready and clean. So far it looks like it will work perfectly for my needs.
Stephanie M. | First ImpressionsWe had no trouble at all. It was wonderful to get a newer truck. Thank you so much.
janell q. | First ImpressionsFor the a storage unit this facility is top notch. They are all indoor and well secured. Cleanest units i've ever seen. This facility is the easiest to access for users as well.
Cameron P. | First ImpressionsWe just moved here from out of State and we needed temporary store until we found a home. The Uhaul storage was perfect, the staff is friendly and professional. Security is awesome, cost reasonable.
Elaine H. | Overall ExperienceSal and his staff are terrific
John G. | Overall ExperienceThe best U-Haul service anywhere! The 2nd largest in North America location with down home customer service!!!
MARSHALL W. | First ImpressionsGreat place to store your pontoon
Michelle B. | Overall ExperiencePlace is very clean and easy to get into. Carts are available right up front.
Roland S. | First ImpressionsThe staffing are friendly and professional i would recommend for sure
Yandy S. | Overall ExperienceUsed this place in Hickory for 2 years and it was easy and the completion of our business together was easy. Thank you so much
DONNA P. | Overall ExperienceGreat location, very clean, and friendly!
Elizabeth D. | First ImpressionsConvenient location
Jeffery B. | Overall ExperienceFriendly staff. Trailer was clean. Highly recommended.
Chris D. | First ImpressionsVery secure, clean. Helpful and very friendly staff. Great customer service.
TERESA A. | Overall ExperienceA
Rick S. | First ImpressionsEverything was clean and convenient. The associates were friendly and helpful.
sylvia l. | Overall ExperienceFacility was clean and easy accessible. No surprises! Will use in the future if needed. Go folks to do business with. Richard
richard s. | Overall ExperienceBest storage facility that I've ever used.
Scott S. | Overall ExperienceGood service and very helpful. Friendly and made a change to inside storage.
james v. | First ImpressionsAwesome, quick attentive service. Facility is clean, secure and friendly accommodating staff. A Taj Mahal of storage facilities. A true hidden treasure in Hickory.
patricia i. | First ImpressionsVery nice employees.
Cinda G. | Overall ExperienceKerry was excellent! And made everything go very smoothly.
Chris H. | Overall ExperienceKeep up the good work.
James C. | Overall ExperienceA very well run and maintained storage facility. Full service with well trained and friendly staff. I highly recommend this U Haul facility. Thank you.
Greg L. | Overall ExperienceRaslph was quite helpful, as well as entertaining.
Arthur B. | ReservationThank you for all your help... And services. I'm still a customer!!!
lavonda m. | Overall ExperienceBuilding was always clean and staff was very friendly
Shanon H. | Overall ExperienceSal abd Ralph could not have been more helpful Great people,
john g. | Overall ExperienceThe gentleman who checked me in explained and demonstrated everything the security card, lock and any information regarding the unit. I found the unit very clean and easy to access. Extremely pleased
Janice Y. | ReservationI just feel the services is really slow no since of urgency, every time I've went in that office it's taken at least 15to 20 minutes, outside of that everything else is great
iris c. | Overall ExperienceSal and his team are professional, kind and caring.
Tamara S. | Overall ExperienceExceptional customer service
Gary S. | ReservationI found this storage facility clean and all the employees very helpful.
robert s. | Overall ExperienceSo glad we have this facility in Hickory. They got it going!
greg r. | Overall ExperienceI had no problems!! Very helpful!!
Teresa D. | Overall ExperienceVery helpful & alm the men workering seemed to enjoy what they were doing and were so patient!
Kim R. | ReservationGreat customer service!
Carl F. | ReservationSal the General Manager is FANTASTIC to deal with. Very knowledgeable, friendly, and accommodating.
scott S. | Overall ExperienceContinued errors. My account is closed and I continue to receive bills.
ALEXANDER H. | Overall ExperienceThe is the best U-Haul facility I've ever dealt with.
Jay W. | Overall ExperienceGreat experience except when I checked out I was charged twice. I still have not had the issue resolved. Please help.
lynn s. | Overall ExperienceGood service.
adam g. | Reservationvery nice and the staff very friendly people at uhaul in the hickory nc facility.
Leonard T. | Overall Experiencemoved out 2 weeks after I rented storage. Uhaul billed me after I moved out. Manager Sal said he would fix it. Almost $300 past due bill Sal would not return my calls when trying to resolve. Dont rent
rebecca c. | Overall ExperienceGreat staff. Always helpful and nice.
Stuart H. | Overall ExperienceThe staff, especially David, was extremely helpful. He helped us get settled in to the storage facility and checking in the truck. He help unhook and check the trailer when we first arrived.
John H. | ReservationThis is the only location that I will use in Hickory. I wish other locations were as nice as here.
eric t. | Overall ExperienceIt was a pleasure working with Sal on my son's move to NC. I would highly recommend them as well as using them again for ourselves.
Charlene N. | Overall ExperienceGreat help and great service.
matt v. | Overall ExperienceSo convenient to rent the truck and store the items at the same place. Genious!!
Anita F. | Overall ExperienceExcellent service
John G. | Overall ExperienceSal and his crew are great, always helpful. We still have RV storage there. Very safe & secure. Needed a mount & ball for my hitch, they had it, and cheaper than Walmart! Uboxes are a great value.
BARRY L. | Overall ExperienceExcellent Facility for storage of vehicles.
Larry J. | Overall Experienceveryngood facility and staff
Michael o. | Overall ExperienceDrop off location was incorrect and had not been taking uhaul returns for a long time. It took almost 40 minutes on hold with the phone to find another drop off location.
Joseph O. | Overall Experience