Customer Reviews for U-Haul Moving & Storage of West Lancaster

1,951 reviews

1810 W Av J   Lancaster, CA 93534

(661) 949-9846

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(661) 949-9846

1810 W Av J
Lancaster, CA 93534

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

No comment

FRANCISCO D. 
Rating:
5.0

Customer did not leave a comment.

SUSAN J.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

EDWIN D. 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

ERIK M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WESLEY O. 
Rating:
5.0

customer service was top notch... no improvement necessary

ROBERT B. 
Rating:
5.0

Staff was very kind and considerate. I have back problems. They provided me a chair immediately. Thank you.

HAZELINE J. 
Rating:
5.0

Great service

TEEWAY J. 
Rating:
5.0

Customer did not leave a comment.

GERARDO B. 
Rating:
5.0

Customer did not leave a comment.

George D.  |  Overall Experience 
Rating:
4.0

Only thing is I rented a storage unit that was shown to me in the rental office for the size of 5X7X10 that is not true. The unit is 5X7X 7 . The unit is not 10 ft high like my rental contract says and what was shown to me.

Barry W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RYAN P. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH M B. 
Rating:
4.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

Suzanne M. 
Rating:
2.0

I had to extend and the staff was rude and acted like I was inconveniencing them.

ANTHONY T. 
Rating:
4.0

Customer did not leave a comment.

ROOSEVELT P. 
Rating:
5.0

Customer did not leave a comment.

Rayzhone D. 
Rating:
5.0

Customer did not leave a comment.

Nicole G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ISAAC M. 
Rating:
5.0

Customer did not leave a comment.

Jazelda H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BILLY F. 
Rating:
5.0

Customer did not leave a comment.

SERAFIN B. 
Rating:
5.0

Customer did not leave a comment.

Leilani d.  |  First Impressions 
Rating:
4.0

The truck rims were covered in mud. Done would argue that causes mileage loss but I just think it should be clean. Also the vent/ac would only work intermittently. It would come on for about 10-15 seconds and then go off. It would have no consistency of when it would work. Finally they tried to charge me for gas. They said I was low. I clearly followed the rental desk instructions and brought it back at where he said to verbally. He even marked it with a highlighter on the rental agreement. When I turned it in they said no it's marked here in black. Need to get on the same page. Is it the black from the printer or the highlighter that the representative physically put on there?

DANIEL W. 
Rating:
3.0

Customer did not leave a comment.

ALVA H. 
Rating:
4.0

Customer did not leave a comment.

FRANCISCO A. 
Rating:
3.0

One tire needed air before we checked out with the truck, the young man took 30 minutes to put air into the tire. We asked what was taking so long and the young man stated he had to get a chair and sit down because his leg/s hurt him… hummm The truck's cab was dirty and we had to clean it before we got into the truck and left with it. It is obvious the truck was not cleaned as when we cleaned inside the cab before we returned the truck, we found an empty coke bottle under the seat and someone's cell phone. We gave the cell phone to the man who checked the in truck's return. We hope it will be returned to the person who lost it.

THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Always professional and kind

Mario V. 
Rating:
5.0

Excellent customer service. It was so convenient and quick and easy.

Lillian C. 
Rating:
5.0

Customer did not leave a comment.

Charlene M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH V. 
Rating:
4.0

Customer did not leave a comment.

JAIME L. 
Rating:
3.0

Customer did not leave a comment.

Kylah R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Very good experience renting a trailer here. The young lady who hooked up the trailer was very friendly, professional and fast. This was the second time I've rented a trailer from U-haul at Ave. J & 20th St in Lancaster CA and both times were very positive. I would recommend this U-haul location to my friends who are looking to rent a trailer or truck. I've also rented a truck from this location.

SCOTT W. 
Rating:
5.0

Customer did not leave a comment.

DAUDE S. 
Rating:
5.0

Customer did not leave a comment.

RUBEN P. 
Rating:
3.0

Customer did not leave a comment.

KRISTINA W. 
Rating:
5.0

Other than a few used masks under the driver's seat it was clean .. the reason I selected no on the equipment being well maintained is because the truck had a small hole on the corner of the roof which allowed rain water to leak in and the purpose of us renting the truck was to move furniture and boxes while it was raining .. the hole was definitely not something you could see from an inspection

eric N. 
Rating:
5.0

Great customer service. Thanks for the smooth transaction.

CURTIS W. 
Rating:
5.0

Great service, I've been there 3 times to rent and had the same guy. Excellent service and very professional

HUMBERTO S. 
Rating:
1.0

The fuel tank was only 3/4 full but I dropped it off full so I just spent $700 for 6-hour rental. I will NEVER rent from u-haul and I will tell all my coworkers about my terrible experience.

MIGUEL G. 
Rating:
5.0

Customer did not leave a comment.

WILMAR K. 
Rating:
4.0

Good friendly service

ROGER C. 
Rating:
3.0

Customer did not leave a comment.

Adrian G. 
Rating:
4.0

Customer did not leave a comment.

Toni M. 
Rating:
4.0

Customer did not leave a comment.

DEIRDRE R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CALEB H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN R. 
Rating:
5.0

Customer did not leave a comment.

rob w.  |  Overall Experience 
Rating:
5.0

Great Staff

William M. 
Rating:
5.0

Customer did not leave a comment.

Lasheeda D. 
Rating:
5.0

Experience was smooth, friendly, and professional.

Matthew A. 
Rating:
5.0

Customer did not leave a comment.

Gary W.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

TAMIKA N. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
3.0

Customer service- employees standing around talking and customers waiting for help. The truck was dirty and the alignment was really off

MICHAEL C. 
Rating:
3.0

I set up automatic payment, they even had my credit card on file. They did not charge me, and on top of that they charged me a 29.00 late fee. When I called all said was there was nothing they could do.

michael c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALICE K. 
Rating:
4.0

We had a break down from time of pick up to repair was almost 5 hours. We were told if we kept it the extra day we would be credited the 5 hours. We were charged the 3 days ...including the day we missed our pick up time on day one. With no credit.

JOSHUA N. 
Rating:
2.0

I wasn't too happy for the fact that they overcharged me for the gas and I called and spoke with someone and I have yet to hear from anyone up regarding the situation

CARLA H. 
Rating:
5.0

100% excelente

ELVIRA A. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT O. 
Rating:
3.0

I have a storage room and my bill is do on the 3rd of every month. I moving in my place on the 6th and taking my things out the storage room on the 7th. but I had to pay for a full month. That needs to change pro rate. Change that please

KYLAH ANYAH R. 
Rating:
5.0

Keep up the good customer service

MELVIN I. 
Rating:
3.0

I am not happy and this was my last time using your rental services, I have bee a customer for 42 years and I have never seen such rude grand dios behavior at any of your locations, I am aware of operating hours, and got there 1 minute before 7AM and was rudely asked to wait outside cause they weren't open yet, then finally they open and low an behold an employee punches in about 5 minutes later, then to top it all off I keep getting calls about the equipment like it was the last unit on the plant, this is not acceptable and I left a card on file that can actually buy ten of these trailers.

ALEJANDRO M. 
Rating:
5.0

With my on line reservation it was quick and easy in and out pick up of trailer.

NORMA V. 
Rating:
5.0

Good

TRUNG L. 
Rating:
5.0

Everything and everyone was great!

MIRIAM B. 
Rating:
5.0

Customer did not leave a comment.

Lisa D. 
Rating:
5.0

Good service.

JULIO M. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER P. 
Rating:
5.0

Customer did not leave a comment.

Miguel E. 
Rating:
5.0

Customer did not leave a comment.

EDGAR R. 
Rating:
5.0

U hAUL IN LANCASTER HAS EXCELLENT VEHICLES, AND GREAT CUSTOMER SERVICE!

BRUCE S. 
Rating:
3.0

Some employees didn't seem to know much of anything when asked questions. Definitely more irritating than helpful.

CHARLES M. 
Rating:
4.0

Needed truck, the Rosamond outlet was open per Net when checked Friday and made on-line reservation, then Saturday it was no-show, and use of web site for ALL of U-haul was terrible. Younger son, who lives by on-line, was having too much trouble. We needed truck. I thought of this AVE J spot. But had too much trouble using web site to find them. So opted to just drove there. Worked around in person their reservations to find truck available. Had us out door in 10 minutes. Truck fuel was EMPTY, so first stop was gas. At very high gas prices, filled truck about 1/2 (16 gallons). Finished our run, maybe 45 miles, returned truck. Still had 1/2 tank, good economy, but $60 lost gas, next renter gets bargain. Drop off was smooth. So, desperately needed truck, they took care of us. We overspent gas, but it was an emergency. I would definitely recommend and visit again if needed. People just nice. Felt like this was a business, not a hobby.

RODNEY B. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
2.0

ignition key would not turn--told to giggle it-recipe for being stuck somewhere-got a differnt truck; taking pictures of my license-should have explained first--how did I know it wasn't personal--challenged it was then explained; cold and indiffent attitude by staff , the reservation was wrong from what I asked for and quoted; temporary seat cover rolled up under you-- uncomfortable;

ERVIN W. 
Rating:
5.0

Keep up the good work.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

MARISA L.  |  Overall Experience 
Rating:
4.0

The back of the truck could've been cleaner , had a lot of dust n dirt debris .

STEVE H. 
Rating:
5.0

Customer did not leave a comment.

BECKY O. 
Rating:
3.0

Give truck with full tank, pull truck up for customer rather than customer going to find the truck

AIMEE S. 
Rating:
5.0

Stay the same

TERRELL K. 
Rating:
5.0

Trailer worked great

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN W. 
Rating:
5.0

Staff there were extremely helpful and accommodating. Refreshing to see that especially these days when good customer service is almost impossible to find

Erick S.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
4.0

Customer did not leave a comment.

MITTIE H. 
Rating:
4.0

Pickup and return customer to and from home, some time customer can't get some one too

AL G. 
Rating:
5.0

Customer did not leave a comment.

LESLIE H. 
Rating:
2.0

The truck tailgate was easily derailed. Truck ran really rough, and was past due for an oil change.

James M. 
Rating:
2.0

This location is fine but uhaul as whole it a big problem and I won't be using them again

John Edward III R. 
Rating:
5.0

Customer did not leave a comment.

JAYDA O. 
Rating:
5.0

(1) My family received several emails regarding the lock not being on the unit properly but we each live hour and a half to two hours away; having no recourse with a situation like that was stressful because of the protection of our things. (2) The area was ALWAYS clean and very well lit!

Gwendolyn S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES F. 
Rating:
4.0

Customer did not leave a comment.

PHILLIP P. 
Rating:
5.0

Excellent service stuff really nice I will definitely be back

MAURICIO S. 
Rating:
5.0

Customer did not leave a comment.

KRISTINE G. 
Rating:
5.0

Customer did not leave a comment.

AMEE R. 
Rating:
1.0

Customer service rep did not know how to complete the order snd had a I don't care attitude

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

EMILY C. 
Rating:
5.0

Above and beyond customer service. The place is soo clean.

debbie w.  |  First Impressions 
Rating:
1.0

I not happy with uhal bias by accident I put more gas in the truck. And they told e that it was fault for

HERMILA A. 
Rating:
5.0

Customer did not leave a comment.

rob w.  |  First Impressions 
Rating:
3.0

I was told by the representative that the UHaul truck I rented was not a one way and that I would have to return it to the same location. She said there were no available one-way trucks in the Antelope Valley. This was very inconvenient. I moved from Lancaster, Ca to Thousand Palms, 140 miles one way. I was charged $1.09 per mile, and had to drive the truck twice the distance than I had planned to because I wasn't allowed to drop the truck off at a UHaul place near Thousand Palms, plus spent $170 in gas and an extra 3 hours out of my day to drive the truck back to Lancaster from Palm Desert. Also, the truck was dirty on the outside, with med caked on the fenders and the fan didn't work properly for the AC. I rated it Yes because the inside was clean. I would recommend the location to a friend mainly because it's conveniently located. Overall, I was pretty disappointed.

Julia C. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
1.0

Employees need more training

Zabeth S. 
Rating:
5.0

Reduce the number of tiny obscure sites here in Lancaster

GARY H. 
Rating:
5.0

Team Fast And Friendly Customer Service,Thank You So Much Guys !!!

JOELITO N.  |  Overall Experience 
Rating:
5.0

truck was dirty, needed wash, truck was terrible, bad transmission , should be tested after previous rental

VINCENT P. 
Rating:
5.0

Customer did not leave a comment.

Leslie R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

jose h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELE W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JOE A.  |  Overall Experience 
Rating:
4.0

The person on the phone should tell you everything I needed to rent the unit. 3 names, addresses and phone numbers. I didn’t need that much information to rent the truck.

michael c.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Tracy K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Damaris C.  |  Overall Experience 
Rating:
5.0

The office is very helpful Michael Was awesome very friendly very professional. And I would like to think everybody has a Lancaster U-Haul on Avenue J for being awesome

YOLANDA H.  |  First Impressions 
Rating:
4.0

Me encantaría que estuviera disponible el acceso las 24 hr para descargar y cargar out . Muchas veces las personas no tienen tiempo en el día por el horario de trabajo . Es todo gracias 🤩

MARISA L.  |  First Impressions 
Rating:
5.0

I love the staff attitude and the place is clean and neat and the way it’s set up is awesome and the price range are the best.

Jasmin C.  |  First Impressions 
Rating:
3.0

My only issue is that when reservations are made online they should be accurate. I went into the location expecting to have my storage and it wasn't available....I have moved from another state and this would be a bad situation once the movers arrived.

Kandice j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexis P.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

jose h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tolona A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alan O.  |  First Impressions 
Rating:
5.0

The manger Vanessa is great.. Very friendly and professional, always has a smile on her face although I cant see it, she but sounds happy...Weird but true.

Seana M.  |  Online Move In 
Rating:
3.0

I tried to rent a space in person the day before booking this space online. The person I spoke to at the rental office told me there were no spaces available and could not tell me when spaces might become available. He was rude and extremely unhelpful, which led me to complete the transaction online. The other staff members I dealt with at this facility were very helpful though, especially Jessica.

Jeremy P.  |  Online Move In 
Rating:
5.0

Person who helped in front office was great!!

MARSHALL Z.  |  First Impressions 
Rating:
5.0

Michael was very friendly and helped me with renting a storage unit. He went above and beyond and made the experience, a pleasant one!

Adam H.  |  First Impressions 
Rating:
3.0

The young man that took care of me was very rude he really treated me like he didn't wonna work very unedself splintery. He didn't really try to be a nice person.hickies on his neck horrible. Hat turned backwards.we waited for awhile in line im handicap. He said he was in the back in the sun. While nobody was getting any help.it was sad. But i like your store so ill just deal with it.thank you.

Aleasia J.  |  First Impressions 
Rating:
5.0

Exceptional service

Annexis T.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

KAWANNA M.  |  First Impressions 
Rating:
5.0

Love the people, they were so nice and helpful!! Am excited about this place!!!

JUANIS K.  |  First Impressions 
Rating:
5.0

Extremely helpful friendly staff!

GREGORY F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nita S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jeffrey W.  |  First Impressions 
Rating:
4.0

There was no lock had to go to the office. The customer service reps were very helpful I had trouble getting in with the passcode. They gave me a card and that works but then I lost my card and had trouble with the passcode. So the passcode must not be any good I found my card in the car thank you.

Gail R.  |  Online Move In 
Rating:
4.0

Uneven rolling areas with cart causes stack movement, also mattress storage should be away from cart path sometimes have to move around a large mattress sliding out from whence it came . Clean storage unit, thank you .

Robert M.  |  First Impressions 
Rating:
3.0

Hours of operation should be extended 1-hour(8pm PST). The security system only allows the small door to open when the key gets swiped making it inconvenient to get big furniture through. Or at least making so that the double doors are useable after 7pm PST and you just have to swipe the card to get in.

Elio C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

stacie s.  |  First Impressions 
Rating:
5.0

Excellent service and very clean spaces!

TERRY H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kayla h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LESLIE K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ERICKA C.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

NICHOL W.  |  First Impressions 
Rating:
5.0

I found my experience with U Haul expedient , convenient, and satisfying. I would recommend this business to my family and friends Thanks !

David G.  |  First Impressions 
Rating:
5.0

Thanks to yourself and your staff. Easy rent and return experience.

richard a.  |  First Impressions 
Rating:
5.0

Fransico was very helpful we really appreciated all his help he went above and beyond to help us all the staff here are really great

JASON G.  |  First Impressions 
Rating:
3.0

Over charged! Hidden fees! If I wasn't rushed out of my home I would have found a different place!

Alexandra R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

VAIKAKALA H.  |  First Impressions 
Rating:
5.0

The staff and the facilities were above exceptional for my use. My only negative feedback is that I would hope you could staff more associates to be checking people through the line. I had a medical emergency with my mother and for the first time in my life had to express to the other customers in line I needed to be served right away and get my 91 year old mother to her sr appt. several actually said I had no problem with you going next and I thanked all of them for allowing me to do so. The employee was fast and just perfect getting me all fixed up with rental of truck dolly and on my way. So grateful for your services available.

NANCY K.  |  First Impressions 
Rating:
5.0

I enjoyed the staff, pretty oriented and very professional... walked me throughput the whole process. 👍

maria a.  |  First Impressions 
Rating:
5.0

The staff is always very kind, friendly, and knowledgeable.

Mikki M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Juan D.  |  First Impressions 
Rating:
5.0

My representative JR was very helpful!! I will definitely recommend friends and family!!

Armando H.  |  First Impressions 
Rating:
5.0

Everyone there was so nice and helpful...and made our move during the holidays less stressful...

Peggy W.  |  First Impressions 
Rating:
2.0

Made me buy one of there locks when on line it says you could bring your own ! I was given the impression the first month was free on line when I got there I was told no you have to rent a truck to

Tracy K.  |  First Impressions 
Rating:
1.0

Setting everything up was easy & fast. When it came time for me to enter my unit at 8:30pm I was denied entry when I called the manager she wasn't at all helpful or apologetic for the inconvenience.

Najah O.  |  First Impressions 
Rating:
5.0

The staff was great and extremely helpful.

Danielle G.  |  First Impressions 
Rating:
5.0

Great customer service from the manager to the staff. Very attentive to all questions with answers.

Rolf B.  |  First Impressions 
Rating:
4.0

I was impressed with the staff at both Lancaster locations. I do not see that very often.

lydia ann l.  |  First Impressions 
No reviews have been submitted for this location.

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