Customer Reviews for U-Haul Moving & Storage of West McKinney

7,297 reviews

10061 W University Dr   McKinney, TX 75071
(1 mile West of Custer on Southside of Hwy 380)

(972) 548-1699

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(972) 548-1699

10061 W University Dr
McKinney, TX 75071
(1 mile West of Custer on Southside of Hwy 380)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
1.0

There were 6 other 10' truck he could have gave me but when I asked him he just walked off without any explanation

SHAHRYAR D. 
Rating:
5.0

Customer did not leave a comment.

GREGORY B. 
Rating:
1.0

Truck had dents and scratches, took picture of fuel line on dash when picking up, took picture upon return, fuel line was higher on the gauge. Very disappointed with the ethics on trying to steal every dollar that you can take. I rent from Uhaul quite often and have not been ripped off. Very disappointed that this location thinks it has to nickel and dime you. Have pictures to prove will not recommend this location to anyone. Gary

GARY F. 
Rating:
5.0

Customer did not leave a comment.

KASHIF S. 
Rating:
5.0

Great customer service at this location

DENNIS D. 
Rating:
5.0

better parking for customers

ALFREDO A. 
Rating:
5.0

HAVE MORE AGENTS AT THE FRONT TO RENT TRUCKS & TO CHECK IN WHEN WE'RE THROUGH WITH THE TRUCKS.

GERALD C. 
Rating:
2.0

Customer did not leave a comment.

YUSUF D. 
Rating:
5.0

Use them a lot. Always a good experience!

TERESA S. 
Rating:
5.0

It's seems everytime I get a rental from you guys it's further and further away from my home. I feel this is an exploitation to make more money on mileage,and so I think next time I will be using Home Depot

DAISY S. 
Rating:
5.0

Customer did not leave a comment.

DANIEL G. 
Rating:
5.0

I would like a response and at least partial refund for the nearly hour delay. Please respond

Edward R. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Harold V. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

Pleasant experience. This location was great.

Robert O. 
Rating:
3.0

I had to return and get another trailer, tie down strap was in bad shape; my fault I guess; really check every thing on their equipment

JAMES R. 
Rating:
5.0

Everything was wonderful!

Peter I. 
Rating:
5.0

Customer did not leave a comment.

Ronald R. 
Rating:
3.0

The staff are just not responsive to customers and don't follow through. I again had to wait 15 minutes for your staff to stop chatting in your parking to close my storage unit account. Then after requesting to close the account i was told they would need to inspect the unit and then send me an email. None of this occurred. It was luke they were busy, only one other person was getting a trailer. And the parking lot sucks.

Tony F.  |  Overall Experience 
Rating:
5.0

Taylor and company were excellent. Very professional!

ARTHUR C. 
Rating:
3.0

I haven't received my receipt from check in yet

MICHAEL J. 
Rating:
5.0

Customer did not leave a comment.

SMITH W. 
Rating:
5.0

Several employees working but only one assisting customers. Made for an extra long experience.

THOMAS D. 
Rating:
5.0

Kevin was very helpful with everything! Great customer service.

DAVID A. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
4.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Great experience!

PRAVEEN S. 
Rating:
1.0

Waiting in he faculty for over 1 hour just to be waited on only to find the unit reserved was not available. Horrible inconvenience for planned cross country move.

BRIAN M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sean b.  |  Overall Experience 
Rating:
5.0

Mark's prime moving helped for 6 hours, excellent help! Very professional and complete satisfaction of all packing, moving and unloading. Wonderful people!!!!!

Alan H. 
Rating:
5.0

Customer did not leave a comment.

Lawrence J. 
Rating:
5.0

This location was clearly understaffed. The guys working there were working their tails off to provide the highest level of customer service they could. They help us out in a timely manner and got us what we needed. They deserve more than the 5 star review I am able to provide.

HEATHER C. 
Rating:
5.0

easy turn in

John B. 
Rating:
4.0

Customer did not leave a comment.

George B. 
Rating:
5.0

Customer did not leave a comment.

DEBRA M. 
Rating:
5.0

Customer did not leave a comment.

RASHID S G. 
Rating:
5.0

Customer did not leave a comment.

Angelica T.  |  Overall Experience 
Rating:
5.0

Check-out and check-in were both professional and efficient. The trailer itself performed well and was a good vallue.

JAMES D. 
Rating:
5.0

Omg your online reservation/rental process is way too long. It takes forever to complete. Why don't you just reconfirm my info from previous rentals.

DAVID V. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH G. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW A. 
Rating:
4.0

Pay for the mistakes they made no the customer

AURELIO R. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

IASHA A. 
Rating:
1.0

I'm still waiting to hear back from a representative regarding the fact that I don't agree with the amount charged. The rep I spoke with at pick up appears to have basically bold face lied to me and my boyfriend. I plan to dispute the charge with my CC company and give very public feedback if this isn't resolved soon.

REBECCA S. 
Rating:
5.0

I've rented from U-Haul many times in the past 30 years. From trailers, car haulers and trucks. This location hands down provided the best experience I have had renting AND returning equipment. It was truly a painless and fast process. Look forward to returning here when life requires it.

SHANE L. 
Rating:
3.0

Heavy, heavy scent of cheap weed inside cab. Horrible but I needed the truck. Who TF is checking your trucks before they go out?

MICHAEL KEVIN M. 
Rating:
5.0

Easy pick-up, easy drop-off. Office staff was friendly. Overall good experience

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

GERALYN C. 
Rating:
2.0

Only two employees working this location. Long wait time.

KENT W. 
Rating:
4.0

Customer did not leave a comment.

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA M. 
Rating:
5.0

No issues at this location.

Rolando D. 
Rating:
5.0

Customer did not leave a comment.

Tracey V. 
Rating:
5.0

Great experience! First time ever using Uhaul and was super impressed. Everyone we talked to was super friendly and kind.

CAITLIN H. 
Rating:
5.0

Customer did not leave a comment.

Fred M. 
Rating:
5.0

Customer did not leave a comment.

Fredrick M. 
Rating:
4.0

Customer did not leave a comment.

SE H. 
Rating:
3.0

Customer did not leave a comment.

BRIAN M. 
Rating:
3.0

Truck was garbage…headlights were dangerously bad…had more lamination by using my cellphone light for headlights. Truck I had needs maintenance.

NICHOLAS ANDREW Y. 
Rating:
5.0

Everyone was friendly and did an awesome job.

AUGUSTUS W. 
Rating:
4.0

Trucks were pretty filthy inside and out. Windshields covered with bugs and sticky grime inside all over center console and cupholders area.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

The GM Was amazing. Super friendly and knowledgeable.

Jason R. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

SCOTT B. 
Rating:
5.0

The staff was very nice and professional. I would definitely recommend this location to a friend. Thanks for such excellent service.

Darrell J. 
Rating:
5.0

I had enough pads, but there were fewer than 2 dozen in each container. Loading and unloading - I cannot say enough good things about your drivers. They provide excellent service, communicate well, and represent your brand very well.

John H. 
Rating:
5.0

Very professional staff

Edward G. 
Rating:
5.0

I booked 24 pads, and was given 12 pads per the drop-off UHaul in Huntsville, AL. I ended up not using all of the 12 pads given to me, e.g., 2 bags. Respectfully ask that I only be charged for 12 pads versus 24.

DERRICK B. 
Rating:
5.0

Excellent staff

JAN W. 
Rating:
4.0

Customer did not leave a comment.

SHAWNTAY H. 
Rating:
5.0

Very friendly staffs!!

Eri C. 
Rating:
3.0

employees were rude

Deborah G. 
Rating:
5.0

Customer did not leave a comment.

Blayze M. 
Rating:
5.0

Customer did not leave a comment.

Antonio A. 
Rating:
5.0

Nothing! This location was amazing.

DENISE H. 
Rating:
5.0

I was running late. Called and staff helped me out. Was kind. Customer service was on point.

Carlos H. 
Rating:
5.0

Customer did not leave a comment.

RACHAEL T. 
Rating:
2.0

I went to your location 3 times prior to picking up the truck just to make sure everything would be okay. when I picked up they gave me the wrong truck (brand, millage and gas gauge did not match), the oil light was on, causing additional stress throughout the trip. I also feel I was over charged for the fuel. Before I returned the truck I fueled with $33.00 and when I returned i was charged with an additional $36.00. That is $69. That is 22 gallons of gas for 145 miles (so the truck gives only 6.5 m/pg ? On the other hand when I did my reservation on line the price for mile was $0.79 and I ended up being charged $0.99. Also your checkout time was the time when I was standing at the computer. Between you bringing out the wrong truck and me notifying you of that and having to make the changes delayed me at least 35 minutes. So checkout should have been that time, not the time you put it in the computer. That same evening I got a call from your office wondering if they had given me the wrong truck. In a few words, just a mess. I think you should adjust prices to the original reservation price and also for gas, besides the additional stress that this created for me. Not happy.

JAVIER R. 
Rating:
5.0

The drop off location had me on my way in less than five minutes. The rental experience with uhaul was much better than expected.

TONY K. 
Rating:
3.0

The actual customer interactions/services were good. Things seemed a bit disorganized though. Long line with only one person working. Was sent back to find another guy, ended up driving around for a while, finally found him, he had no idea what I was talking about, that sort of thing. Once I was talking to someone at the front desk, check in was easy. Trailer hookup and inspection was great. The online driver lic submit and inspection photos make everything run well. I was told to pick up a dolly on the way out. No one was around so I just grabbed one that was sitting in a garage, No idea if that is what they meant for me to do. When I returned the trailer, it was pretty quick but no one checked off that it was returned. Got a call the next day asking where it was. Overall I got exactly what I needed, when I needed it and the actual time I was interacting with people was great. The spaces in between were suspect.

ERIN CHARLES K. 
Rating:
4.0

a return customer, same great experience again, consistency is good and appreciated.

WILLIAM W. 
Rating:
4.0

Customer did not leave a comment.

CHRISTINE G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

TERRY S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN W. 
Rating:
5.0

Customer did not leave a comment.

GLEN H. 
Rating:
5.0

The truck was old, you could hear the wind through doors ..

CHARLES B. 
Rating:
3.0

Everything was great except the wait time to be helped, the store seemed understaffed and the LOS seemed slow and difficult. Shouldn’t have to wait 30-45 minutes to buy a couple boxes!

john h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCOTLAND H. 
Rating:
5.0

Customer did not leave a comment.

PINTU B. 
Rating:
1.0

Very pour and sloppy customer service. Incredibly bad response when I returned my rental. Jamison needs to be retrained. Terrible. I'll never use this store again.

JAMES S. 
Rating:
3.0

Customer did not leave a comment.

RONALD G. 
Rating:
4.0

Customer did not leave a comment.

LYNN P. 
Rating:
1.0

I reserved an appliance dolly when I booked the reservation for the truck online. When I arrived, I was told there were no more appliance dollies and that the $10 charge would be removed from my bill. Not only did I not have a dolly that I needed, but the $10 wasn't removed from my bill. Absolutely unacceptable.

Stephen A. 
Rating:
5.0

Great service.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

GARY P. 
Rating:
5.0

Customer did not leave a comment.

NED B.  |  First Impressions 
Rating:
4.0

Taylor was very nice and I appreciated her showing me where my unit was. The process to lease a unit was easy. Thanks

VICTORIA T.  |  First Impressions 
Rating:
3.0

Customer service wasnt the greatest. The employee who hooked up the trailer was very much in a hurry and didnt do the inspection nor explain anything. i even had to go back in to get the dolly. it turned out the hitch part had been previously damaged and brake fluid was running low according to the return location.

Laura O. 
Rating:
5.0

I had a great experience from the lady at the counter who had to deal with a line of customers out the door to the two gentlemen that assisted me with hooking up my rental. Both very helpful. The one I do remember the most was Walter. He was very patient, professional and informative. Overall a great experience based on these 3 employees I encountered.

EDMUNDO R. 
Rating:
5.0

Customer did not leave a comment.

SHARON H. 
Rating:
5.0

The whole experience was quick, easy, and very professional from the pick up to the drop off.

Holly C. 
Rating:
5.0

Excellent

SRINIVAS A. 
Rating:
5.0

Great customer service.

Freddy G. 
Rating:
5.0

Great location, great staff, great facility! I highly recommend them. They made it easy for me when I was in a rush moving here. So grateful.

Pamela P.  |  First Impressions 
Rating:
3.0

On a few occasions that looks was in this particular facility l felt like the team lacked awareness customers other than the ones they were serving at that moment., A quick customer acknowledgement in the midst of a busy day will be greatly appreciated. Thank you

Kelvin M.  |  Overall Experience 
Rating:
5.0

Taylor, the manager, was professional, helpful, took charge, made things easy and was easy to work with. She turned what could have been a bad situation into a great experience.

Fletcher S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Rick R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan C.  |  First Impressions 
Rating:
5.0

Clean, dry and easy access. I did have one problem with U-Haul trucks parking in front of unit but as soon as I notified them about issue they did not block entry to unit. Would recommend.

Linda L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sarah H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Haley S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANNY N.  |  Overall Experience 
Rating:
5.0

Thanks to the wonderful staff and manager for their kindness and understanding. I was very BLESSED to be treated so respectfully!!!

CLEA C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DELORIS B.  |  Overall Experience 
Rating:
5.0

This was a wonderful business. We moved to TX from out of state and we highly recommend this location for your storage needs.

Mario A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thornton T.  |  Overall Experience 
Rating:
5.0

Professional staff and great facility. Would use them again if needed.

gary s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monsurat A.  |  Overall Experience 
Rating:
3.0

Need to get my man Troy and Brandi some help.

Bryson D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia R.  |  First Impressions 
Rating:
5.0

Employees at the location were very helpful. Brandi helped us find the unit we needed and provided useful information regarding our check-in and what to expect moving forward. She also, made the truck drop-off seamless.

John B.  |  First Impressions 
Rating:
2.0

Staff was not professional. He rushed the entire transaction. Anytime I would ask a question he would cut me off by answering the question before I could even finish saying it (sometimes he provided the wrong answer because he wouldn’t wait to hear my entire question before answering). He was eating his lunch right in front of me as I was trying to get information about my uhaul (normally I wouldn’t mind this but this guy was eating mozzarella sticks so he was stretching the cheese out of his mouth while speaking to me. Just very unprofessional). While walking me to my storage unit he was moving quickly. At one point he turned two corners and I didn’t know where he went because he was walking so far ahead of me. After we arrived at my storage unit, he opened the door for me then wished me a nice day and walked off. I would have appreciated if he would have asked if I had any questions about the unit (which I did) or offered to walk me back to the front of the storage building because the place was a maze. I had to figure out how to get out on my own since he left immediately after opening the door. I rated 2 stars because the worker was able to complete my reservation without any issues so he at least did that part well.

Asia C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sally D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANNY N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristi B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DELORIS B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Louis B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelvin M.  |  First Impressions 
Rating:
5.0

Awesome service and the facilities were impeccable!

Jonathan L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gary s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BOBBY J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Austin H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

darleen f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

oyinka a.  |  First Impressions 
Rating:
4.0

The wait on phone to talk to someone for help and questions was hard in conjunction with trying to find movers to move me from truck to storage unit and canceling on me. Otherwise, the unit was convenient being at same premises as truck return. The movers that finally came to help move me were excellent.

LINDA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeremiah B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Janell W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alix M.  |  First Impressions 
Rating:
5.0

Though Brandy is new she handled my move as if she was with the company for a while. Truly impressed and glad things went smoothly.

LaToya H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eric B.  |  Online Move In 
Rating:
2.0

Severely understaffed

daniel r.  |  First Impressions 
Rating:
5.0

Phillip moved me into my storage unit. He was polite, prompt, and very knowledgeable. He took time to explain the billing processes and he gave us a personal tour to our storage location. I appreciate great customer service and support as this tends to be becoming rare experiences with businesses nowadays.

Sherese S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maggie A.  |  First Impressions 
Rating:
5.0

Very courteous and professional. Easy transaction.

David H.  |  First Impressions 
No reviews have been submitted for this location.

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