Customer Reviews for U-Haul Moving & Storage of West Oak Lane

Rating:

5.0

Nothing to improve Keith Hollis was very attentive to our request and questions! Very pleasant experience! We will be using that location if ever needed again

Rating:

2.0

My rental was a one way, few hours rental. Somehow I think I was put in the system for a 24 hour rental. I picked up the vehicle in Exton, PA, at 12 noon, on Friday, June 12th and returned it the same day, Friday, June 12th around 5 pm to 7400 Ogontz Avenue . The U-Haul store was open, so I did a curbside return check-in with a gentleman who immediately opened the back of the truck, then began cleaning the cabin of the vehicle. I asked him if I needed to go inside to officially turn the truck in and he told me no. I should have followed my mind and entered the store because the next evening, I received an urgent voicemail message asking me to call U-Haul, and when I did, I was asked, "Where is the truck you rented?" I explained that I picked the truck up in Exton on Friday, used it, and returned the truck the same day around 5 to a live person. The gentleman then told me , "Okay, I'll take care of it". When the receipt was emailed to me, it stated that I returned the vehicle on Saturday at 12 noon. Not true. The "missing truck" saga with no explanation , and the inaccurate receipt were both unsettling.

Rating:

5.0

The truck I used was great, please check the ac high and low switch it is loose but still works I informed the service guy about the light for the tire pressure light was on but other than that it was a successful ride. Mr.Melvin was very pleasant and the gentleman that receives the returns was very pleasant as well.

Rating:

5.0

Brand new clean and great customer service. Fast service as well.

Rating:

1.0

Just have. A problem getting in and out the storage

Rating:

5.0

Very user friendly. Fast service, in and out quickly.

Rating:

3.0

Customer service was great but the front interior was not clean. Seats, cup holders, door handle area, dashboard, steering wheel was greasy. Highly disappointed this go round.

Rating:

5.0

Only concern was the storage unit was infested with ants. While this was taken care with spraying the unit and spotted some type of disinfectant. This was an outside unit so they all be routinely checked for bugs and outside rodents prior to renting them. I make routine visits to the storage unit to ensure the problem does reappear. The staff was very accommodating and apologized and attempt to fine another unit but there were none available. Due to my time constraints I had to accept this unit.

Rating:

5.0

Hello I would like to say everything was good I made reservations online a few days earlier and when I went to pick up the 9' Uhaul van today @12pm June 3, 2026 I didn't have to wait and the young man was very professional he gave me the paperwork and keys and I was on my way...It was easy peasy from beginning to the end and I just loved the new vans...Thank you UHaul at 7400 Ogontz Ave @Washington Ln Philadelphia, Pa 19138 This is the only Uhaul that I use.....❤️❤️❤️🥰

Rating:

3.0

Have better worker with good costumer service they are very rude it's only a few of the workers that has good customer service and I enjoy encountering with

Rating:

5.0

Make sure the vehicle maintenance is properly done before renting to another customer

Rating:

5.0

Service was very good, thank you very much.

Rating:

5.0

For what it's worth I'm an Army Retired Veteran and to show at least Minimum Courteous and Respect, at your next Company Board Meeting please include "Military Discounts" U-Haul has nothing to Lose and Much to Gain. This will never reach Customer Comments because you don't Honor the U.S. Military and it has been proven and you should be ashamed. By Retired Sfc. McKenzie Starling Jr.

Rating:

5.0

Great customer service from all of the staff from the pickup to the return. Everyone was friendly and helpful

Rating:

5.0

Keep providing great customer service from Roget and Miss D!

Rating:

1.0

I received a letter that they sold both of my units for 19.60 can someone please explain that

Rating:

5.0

This is my second time using this location and both times were quick, efficient and they had the all of equipment that I needed. The very first time they didn't have the utility dolly.

Rating:

5.0

As always great service. Rojae is a new addition to the location and he is a "pop of positivity " !

Rating:

2.0

They didn't hàve the right equipment for the job,had to go over to auto zone for trailer equipment smh!

Rating:

5.0

Very pleasant staff

Rating:

5.0

Can't think of anything.

Rating:

5.0

Great experience! Customer service was outstanding.

Rating:

5.0

Great service

Rating:

5.0

That’s good expérience

Rating:

5.0

Top Notch Service.....Don't change anything

Rating:

5.0

The place was slow motion but service was good.

Rating:

5.0

The guy man Malvin was really helpful, also the man I returned the truck to outside. Love this location!

Rating:

5.0

Process was simple for my needs and quick as was the return

Rating:

5.0

Good Customer Service

Rating:

4.0

I believe kevin was very knowledgeable and professional

Rating:

5.0

My return check in guy was great. Very pleasant and knowledgeable.

Rating:

2.0

I put gas back in the truck that I used and they still charge me and didn't care

Rating:

5.0

Loved my storage space. Was both convenient, time saving and efficient

Rating:

1.0

The truck that was initially reserved for after hour pick up was block in. It took an hour and half to get a truck that was on the outside and able to pull out.

Rating:

3.0

I personally would maybe come back with the hopes it’s a different person helping me.

Rating:

5.0

Content

Rating:

5.0

Nice service

Rating:

5.0

Ok

Rating:

5.0

Keep doing what you’re doing

Rating:

5.0

Nothing at all.. just keep doing what yall are doing..

Rating:

4.0

The staff were very helpful at getting things moving quickly.

Rating:

5.0

Great customer service

Rating:

5.0

This time the location was open and the staff was doing there job. Helping people. Not like last time opened late. Thank your staff for good service.

Rating:

5.0

make return easier for after closing returns. I'm 73 yrs and my links you sent kept giving me error messages. I ended up chatting with a representative

Rating:

3.0

The problem for me is that the price of the rental was raised all the time. I went from paying 115 to 262 and for a loyal customer of 7 years that was a problem which is why I removed my belongings and ended the contract, however the staff at Ogontz Ave in Philadelphia was excellent

Rating:

5.0

Easy Peesy

Rating:

5.0

Keep up the good work very please

Rating:

5.0

My experience was very good. My only recommendation would be to have more staff in the front. The workers were very pleasant and assisting as they could. But it did get crowded and the line got long.

Rating:

3.0

What you'd expect for Philly - The UHAul reservation system has some issues - there were no trailers available at most of the locations close to me so I had to travel to this location - and it took extra time - and when I got there the reservation had been archived or something because I was there several hours than the original time in the reservation.

Rating:

4.0

Truck was clean.. just pretty banged up I had to keep fixing the mirror to see

Rating:

4.0

Take time to clean exterior of trucks, vans. Really nice Personnel. Provided great explanations.

Rating:

5.0

Excellent management team. Keith is always welcoming and friendly.

Rating:

5.0

Not a thing

Rating:

4.0

It should have been more clear I had to fill up truck with gas. It was never told to me, I found out by reading note on gas gauge

Rating:

5.0

The lady who help me was very friendly and helpful and very caring of my time she was such a big help

Rating:

5.0

5 star

Rating:

5.0

Very pleased with U-Haul storage if I have to use it again in the near future, I will and recommend it to friends and family.

Rating:

4.0

Very good

Rating:

5.0

The staff and housekeeper was so pleasant and welcoming. 💯

Rating:

5.0

Your prices are too high

Rating:

1.0

Over priced! I paid $251.00 monthly for 3 months until I seen advertisement for Public Storage. I Cancelled with U-Haul and moved everything to Public Storage $47 a month with the 1st month being $1. Account set up online, access code provided & lock and keys left inside the storage unit. And closer to my home.

Rating:

4.0

No comment

Rating:

5.0

Great service. But please change voice mail that states you will get a free month and you do not offer or own up to that free month at that location . Thank you .

Rating:

5.0

Melvin had excellent customer service , he needs a raise .

Rating:

4.0

The lady that worked at the front desk was super nice and helped me while multi-tasking. I really appreciate her assistance.

Rating:

3.0

I was alittle annoyed about the size of the storage. I believed that I was getting a large unit and I paid for a large unit but when I got there with my items it was a smaller unit so now I need to switch to a larger size unit. So can someone please assist me in this effort to move.

Rating:

5.0

Great location. Everyone is always helpful, always pleasant and Willing to go above and beyond!!!

Rating:

3.0

The reasoning for me not recommending you guys to a friend or family is because of your prices to the unit that's the only reason. But thank you for your service.

Rating:

2.0

I was fine with the facility until I went to move my items out. I ended up discarding items that were dirty as I thought it was due to just sitting in the unit for a while. But there was water dripping from the ceiling of the facility directly into our unit and fell onto my hand. Also, when I went back the next day, there was dirt on bags and they felt wet. It was 12/29/24 and since we moved the items forward, you could tell the floor in the back right hand side of the unit was wet. I saw brown debris on the top of the unit which made since that mixed with the water, where all the dirt on my bags and on and in boxes came from. I put in a claim by calling U-Haul but the rep at the facility advised if I have no insurance on the unit, I would not be compensated. I wouldn’t see how that would be customer focused and would hope to be offered something for my loss.

Rating:

5.0

Thanks so much for yall help and services

Rating:

5.0

Friendy and Knowledgeable Reps

Rating:

5.0

I had a quick turn around so the free 1 month rental brought me in. It was a wonderful experience. The staff was helpful and knowledgeable.

Rating:

5.0

Miguel & Nate were very helpful with helping my make my reservation and later changing my reservation.

Rating:

5.0

Pleasantly surprised when I saw that we qualified for a free month rental unit. It will come in handy with the move

Rating:

5.0

Excellent no problems huh

Rating:

1.0

I asked for a 5x5 storage unit which was $109 a month because the 3 x 5 that was $95 a month wasn't available. The woman gave me a 5×10 which was $169 which was the most expensive they had after I just told her I wasn't trying to pay that much. I was furious when after giving me the grand total the overall price went from $169 to $186!!!! Instead of her telling me what the overall would be with taxes she just continued with the transaction without even asking if I would like to proceed and then said she had to hold on to my debt card so I could purchase the Lock and keys which was an additional $12.95!!!!! I spent $198 which was completely insane and over my budget. Then after milking me our of money and not caring she told me last min what I couldn't even store which should be something either posted in storage or told to people before hand especially of people are trying find a storage unit that's convenient. Most storage units give you a month off free, but I was told I didn't qualify because I wasn't using their truck and to use the truck you gotta travel a certain distance. That's ridiculous and after hearing that I really should have tooken my business elsewhere. Overall I won't be even using this place for a month and will be relocating my items and getting me a FULL refund. That's almost $200 & I wasn't even satisfied with anything. The woman didn't acknowledge my grandma when she said hello or tried to get her attention. She was no help on suggestions or anything. Not to mention had me and movers unloading items in the dark, another staff member told us to use the flashlights on our phones cause the lights were been supposed to be on but next shift dropped the ball on that too. I will be letting people I know hear about this horrible experience, including the credit union I work for so I can get that refund and I know first hand how the dispute process works so it won't be no issues.

Rating:

5.0

For the last couple of years I used your facility because it was conveniently located to my mother's old house and my niece's mothers house. That made it easy for her to check on the storage facility being that I live in florida. U haul did a great job.

Rating:

4.0

The shift manager who showed the storage site was cordial. In order for her to allow me to examine it she had removed a green padlock. Once I inspected the storage locker we returned to the office where I agreed to take it. I'm quite sure I asked her about placing a lock on the storage unit and I understood I could put my own lock on it. The following day I received a phone call from an employee stating "I need to come in to put a lock on the unit. This would eliminate anybody else from putting something in it". At that time I replied "I'll be in today to put a lock from Home Depot on it". When I arrived later the second day I had my "Home Depot" lock in my hand. I asked the same employee for the scissors on her desk to open the package. She may have been distracted because she was talking to a customer on the phone. So with the Home Depot lock in my hand I went to the storage unit. Upon inspection all the units had round locks on them except mine. It had the same green lock as before. So I returned to the office and informed the employee and it was at that time she informed me that "it had to be a U-haul lock". Once I signed the papers she should have informed me then I had to use U-haul locks only! Now I have an extra, unnecessary lock.

Rating:

1.0

Instead of stars it needs to be rated with trash cans. The most horrible and appalling experience ever. Absolutely scam, so much so that I didn’t pay a cent to them in over two months of being there. Complete wasteland and poor excuse for a legitimate business. Wouldn’t recommend this place if it were the only place to store your valuables on planet earth

Rating:

5.0

Thank you for the great service!

Rating:

4.0

They could use more help.

Rating:

5.0

Convient and close to home💕

Rating:

5.0

Had a great experience, walk away. I'm happy and satisfied customer. Press the energized his supporters for the general election. Obama selected senator Joe Biden of Delaware.

Rating:

5.0

Thanks for your helpful stuff

Rating:

1.0

This is the most UNPROFESSIONAL U-Haul store. When I first rented the storage I was giving a specific storage number on 9/17 do to a system interruption U-Haul closed early that day so I came the following day. Someone was living in the unit that wasn’t supposed to be. I had to switch unit the guy told me it was going to be the same price but it wasn’t, and no discount that he claim would have because I really didn’t want my items outside. While walking to the unit the guy was smoking cigar. I expressed how unprofessional that was, he said his manager was fine with it. In February a red lock was place on my unit I went in the store and asked why the lady look my account and said she didn’t know why because the account wasn’t delinquent I asked her to remove the lock she said another person put the lock on and wasn’t there at the moment I explained I had a party to get to and I wanted to get my 360 machine but I couldn’t she was an old black woman in her 50’-60’s said she was the only one there at the moment and no manager. I left my phone number for the gm to call he never did (Miguel) I called 1800- U-Haul they gave me his cellphone number he never answered I left messages every time I called the store he was never around about a week ago I called the store again asked for him the woman said he was busy I explained I been trying to get a hold of him for months and if my call wasn’t returned I was moving my storage, about 5 minutes later Miguel returned my call I told him about the situation he than tells me I was at the wrong unit I told him I have pictures of the lock and his on staff apologized for it him and myself went back and forth i told him I would never use this place and that money was the last I would every spend in that store management is HORRIBLE staff are lazy and careless they don’t know what customer service means.

Rating:

1.0

The prices just kept going up, there was no deals for faithful customers That always paid on time, Thanks Can't say anything BAD about the PEOPLE IT'S THE COMPANY

Rating:

5.0

The lady at counter did need some help but I recommend a bench to sit down since you have to have patience and wait your turn. Too much standing when you have people sciatica, etc. Overall the crowd remained loyal & respectful. The elderly man that took me to my unit was very very helpful. Thank you.

Rating:

4.0

I came to UHAUL for storage access during a traumatic time in my life. I am grateful for the opportunity to use the space. Yet, it also would have been nice for my rate to stay the same rather than regular increases in storage pricing.

Rating:

5.0

It was always clean here and felt my unit was safe!! Thank you

Rating:

5.0

Thank you, I was comfortable with my belongings at your facility.

Rating:

5.0

The u-haul place was very respectful in nice people I will give it five star very good place to go too.

Rating:

5.0

Thanks' good servers

Rating:

5.0

The staff is very helpful, friendly and knowledgeable

Rating:

1.0

Employees was stealing people money and not putting them on the books, a lot of people lost there units and sensitive items due to this. Higher upset never handle the situation correctly. Instead they keep a balance on people units and made them still pay. They cut locks of and put there own lock on when they please I’m missing items. Also they put you name on other accounts and charge you money and you don’t even have the unit.

Rating:

5.0

Great friendly environment the guys helped me our every way possible would recommend to others

Rating:

3.0

I had complaints in the beginning of rats but they took care of the problem

Rating:

4.0

the storage units are clean & secure. the staff however is not very professional

Rating:

5.0

I haul staff had so much patient with me better than my Landlord I would recommend them to any body any time I even would use there wash room if I had nowhere else to go Am grateful to staff

Rating:

1.0

They assign a unit that was already taken 1st!!! Then we had to wait for paperwork for a new unit that same day. Then MY FRIEND had to help a lady remove her stuff from the NEW UNiT was were assign! Once her stuff was out we moved out in. 3 days later I get a call asking if I had a UNIT there. I was told my lock was cut off & I had to come get a new key that they replaced with the one they cut. I’m confused on how y’all get my money but don’t knw if I have a unit. I request my funds back & removed my belongings almost a week later & still no refund for this stupid unit $150 down the drain. No one in that location was helpful at all. Please have corporate contact me 6109699761 Inwould love to know where’s my money

Rating:

5.0

Keep up the great customer service...

Rating:

1.0

My things were covered under my bankruptcy and they were notified about this and my property was sold. So no I would not recommend there facility.

Rating:

5.0

Manager was very helpful and staff also.

Rating:

5.0

Fantastic staff! I highly recommend this location.

Rating:

5.0

Very Help they helped me unload the truck & didn’t take a tip from me very kind hearted people. Bless you all!

Rating:

4.0

Price too high and keep increasing.

Rating:

5.0

I'd definitely recommend Uhaul

Rating:

1.0

The cleanliness of the facility was great. The male workers were friendly. Nay and Tasha were not both employees have nasty attitudes. Tasha was the cause of me being forced into a unit and hindered my finances for my small business. Customer service training would do!

Rating:

3.0

Clerk/cashier need 2 have a better attitude and b patient with his elder.Hw e was very short patient ,and he babysitting his son so it took 45 min for his to helpe,and he still didn't completely do the job...bad businesses

Rating:

5.0

Thanks for a year and four months of great service.

Rating:

4.0

The staff were very helpful and efficient. Explained everything in great detail. Showed exceptional multitasking skills. Highly recommended! Thanks Team!!! Lalee J Womack

Rating:

5.0

Thank you

Rating:

5.0

The store manager Rajah has been professional, friends, kind and over and above excellent with customer service. He was able to educate me on the right storage and truck I needed as well as clarify any concerns or questions I had. He made my experience with U-Haul excellent. I would recommend anyone needing storage or rental of a truck to speak with him.

Rating:

5.0

Awesome people

Rating:

4.0

This was an excellent experience. The staff was very helpful. The storage unit was clean and well lite. The price was a little higher than I expected.

Rating:

5.0

Overall great experience!!!!

Rating:

5.0

The service was exceptional and I would absolutely use this particular U-Haul facility again. Hats off to Mr. Hollis and his staff for outstanding care. Thank you for three years of professional, courteous service.

Rating:

3.0

Some shawty had moved her belongings in the unit I reserved. Then she was tryna rent her original unit as well. I had to have my first unit rental canceled. Then do a new rental on the unit the other person originally had. The worker did the other shawty first. Then did mine. I noticed after the guy did my rental over. He didn’t mention to the other shawty about being refunded for the first unit. Then charged again for the 2nd unit. LIKE HE HAD MENTIONED TO ME. The issue was resolved. I definitely wouldn’t use that U-Haul place again.

Rating:

4.0

Everything was great. There is just a bad rodent and insect problem that’s all

Rating:

5.0

5 stars all around ⭐️⭐️⭐️⭐️⭐️. Great service.!

Rating:

5.0

Thank you for your services and assistance. I was unable to move in due to a failure of me stating I need ground storage. But the staff was very accommodating to help me. The best

Rating:

5.0

I am so sorry to leave the facility. I just needed a ground level unit that was not available. Thank you for all your assistance. The staff was great.

Rating:

4.0

Pricing for the size storage i had was a lil too high i think but overall good i would recommend your business

Rating:

5.0

very friendly and professional

Rating:

5.0

I had an absolutely flawless experience. I rented a truck and a large storage unit and was there on and off for two weeks visiting the storage unit. That was occasionally late at night, and I always felt secure. The whole outdoor space is lit up like daylight at night, and monitored. The units have a very loud alarm system that activates as soon as the the bolt on the doors is disengaged. The employees were better than good, always funny and friendly and extremely helpful. I also used their moving service. The two gentlemen who were sent out to me were so sweet and kind and lightened the mood on a very stressful day.

Rating:

5.0

It is very convenient for me and the staff was very kind It was so quick with the paperwork that I forgot the Muslim woman name a very friendly Lady

Rating:

5.0

Very professional staff. Great service and convenient location for my needs. I left feeling like a valued customer, Thanks Uhaul of Westoak Ln Ogontz team!

Rating:

3.0

Too expensive

Rating:

5.0

The staff were very helpful with all of my needs.

Rating:

3.0

The upper units in the warehouse is hardly acceptable. They're large enough to store furniture yet the o ly means of access is a (sturdy enough) portable stairwell on an uneven floor. Make proper access to upper units available. The staffs friendliness and willingness to help and accommodate made the inconvenience acceptable.

Rating:

5.0

Great customer service

Rating:

5.0

Great customer service

Rating:

1.0

No communication with store manager. While trying to make payment arrangements. He ignored all attempts to work it out. During a worldwide pandemic. He sold all my stuff.

Rating:

5.0

Great customer service

Rating:

5.0

Great service

Rating:

5.0

The manager on duty was very helpful and took care of me when I was there

Rating:

5.0

I've used a few different storage places over the years. The Ogontz Ave U-Haul definitely is the best.

Rating:

1.0

The staff was horrible Couldn't get in my unit multiple times. Staff unprofessional. Wouldn't recommend this uhaul spot to anyone

Rating:

5.0

Staff was nice, fast, showed me everything step by step. Five stars ⭐️. Under staff but they had everything under control l watch how two young men was working with two guest at one time. Outside person was moving the whole time. It was a long line I never felt like I needed a seat I felt like this line is moving let me have my information ready there was 6 people in front of me. Great job for this location I will be returning. Thank you 7400 Ogontz Ave.

Rating:

3.0

Customer service line was a long wait and I never got through. Was on hold for an hour till it hung up. I

Rating:

5.0

very satisfied

Rating:

5.0

Uhaul storage company values their customers with 100% customer satisfaction.

Rating:

5.0

Keith Hollis Was very helpful and made it a great experience for me when I needed assistance. Thank Robert Martin

Rating:

3.0

Thank you.

Rating:

2.0

Long line and wait time Refused to handle my truck rental and storage unit in transaction causing me to wait in line twice. Took an hour to get my key code set up When I finally got access there was already a lock on my unit. The whole process took way too long

Rating:

5.0

The staff was INCREDIBLE. They were extremely helpful.

Rating:

5.0

The workers outside was very helpful

Rating:

4.0

Surely missed the 24 hour access availability I relocated to a much closer area of work I would recommend your business and staff to everyone. Thank you.

Rating:

5.0

Great staff. Great facilities

Rating:

5.0

Great Manager.. very personal, helpful with a great staff

Rating:

5.0

I want to give a beyond the highest rating possible for the associaite Ms. Precious...My experience at this location has always been cordial and mostly comfortable...I have complained about the locations inability to put curtains or a visual barrier up to block the street traffic from viewing my unit and I when . entering to do work...This is a safety threat to me and anyone else that has a unit in that area...For almost a year I was unable to have the issue remedied or corrected...I have been asking for a new unit to accommodate or a barrier to block the visual field from street traffic...Ms. Precious remedied this on our 1st encounter...She secured me a new unit and ensures that my needs were met and accommodated...I was grateful and elated with Joy...I had considered using another company throughout the year but thanks to Ms. Precious this is no longer a consideration...This is why I want to thank Me. Preciousfor her immaculate service provided on this day. Please share this with her. Thank you.

Rating:

5.0

Precious was a great help, when I walked into the store I thought I was going to be in and out, well it didn’t work out that way. After a couple of runs with my credit card, I was furious, upset and you can imagine the rest . Precious made my day, she was very helpful, passionate and she went above and beyond her duty. I would recommend that she be promoted to the next highest position. Again, thank you Precious for making my day. Deitra Jackson

Rating:

4.0

Service was wonderful. Note: Just a suggestion, when some purchase a truck and a storage space, first month should be free or either half price..🙂

Rating:

2.0

it was the worst experience I ever had with everything that's going on in the world I could have put my items in storage and not have to worry I ask for a storage unit to fit the size truck that I wanted I rented a sixth a 17 foot truck and got a closet for a storage unit it was at least a two bedroom apartment size trucks and I got a car trunk for storage I don't understand in what universe that matched I could not get into the unit it was un locked that could not find the key granted it was just one person in the office I just wouldn't recommend anyone use this facility at this time

Rating:

4.0

Repair sign in/out pad at front of lot.

Rating:

5.0

Tiffany and staff went way beyond job descriptions to help

Rating:

3.0

Nothing additional to report, it went as expected.

Rating:

5.0

He had amazing customer service

Rating:

5.0

Donald @ Monroeville U-Haul and Tiffany @ West Oak Lane U-Haul were 11/10 amazing: efficient, knowledgeable, & competent at solving issues ranging from weather delays to coordinating move-in dates.

Rating:

5.0

It was a very good experience

Rating:

5.0

Mr. Keith Hollis and Ms. Tiffany Marshall provided excellent customer service.

Rating:

5.0

Customer service staff couldn't have been more professional and attentive to my needs, however the key broke they need and ungrade on the small necessities.

Rating:

5.0

Everyone was very helpful in an already stressful situation

Rating:

5.0

Mr hollis goes above and beyond to facillitate me getting a unit that fits my needs. Thanks!!

Rating:

5.0

Thank you for your services greatly appreciated

Rating:

5.0

The customer service was excellent, the facility clean and moreover your employees pleasant. They made a rather difficult situation bearable. Hat's off to Mr. Hollis and Jalen, they great!!!

Rating:

3.0

Not experience in moving place to place ...however the purchase of u-haul service was a great deal wit free storage for the first month..brought me time to situate my situation. Thank you u-haul

Rating:

5.0

Keith was very helpful. On the day of my move-in, he opened the loading door, guided the moving van & was generally very accessible.

Rating:

2.0

The staff didn't open on time and it cost me money with my moving company

Rating:

5.0

staff was very polite

Rating:

5.0

Been using this facility for years, never any issues. Great staff!

Rating:

3.0

My units 174 & 182 had to be exterminated because cocktail roaches were noticed along with mouse traps and other means of extermination was noticed on the premises.

Rating:

4.0

There were a few minor inconveniences to get access to my storage unit and afterwards but eventually everything was sorted out!

Rating:

5.0

Great staff, computer system a little outdated.