Customer Reviews for U-Haul Moving & Storage of West Oak Lane

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of West Oak Lane

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SHARON A. on

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Great!

Delphine B. on

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The team members were very customer service oriented. The process was very pleasant/professional from beginning to end!

Drew V. on

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Dolores S. on

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KONDA P. on

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Mr. Keith Hollis and Ms. Tiffany Marshall provided excellent customer service.

Steven M. on

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The 15 foot truck that I rented had a horrible smell. Unfortunately by the time I needed to start loading the truck, the facility was closed. I was forced to place my items on the truck. It was extremely difficult to load the truck due to the horrible smell.

Cynthia E. on

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Sybil H. on

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Counter service was friendly quick and made renting process easy.

Thersea B. on

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ashley M. on

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The mobile app didn’t work when I tried to return the truck

renee s. on

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Customer service staff couldn't have been more professional and attentive to my needs, however the key broke they need and ungrade on the small necessities.

Teniquwa C. on

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Jacqueline M. on

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Keith was gr8! It was a quick and painless process! But... didn't know I had 6 hours even though I said I was bringing it back the same day. I may have changed my mind so hearing it and seeing it on the contract is two different things! Also the van was on E when I got it, so had to put gas in it right away. I put $12 worth of gas in and got a $5 credit. They offered me a different vehicle but I opted out, as I was pressed for time. Thx!

Leo S. on

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Robert C. on

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Very satisfying experience overall, from start to finish.

Betti S. on

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Carl J. on

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Excellent service

Virginia T. on

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Have more gas in truck almost was on empty when I got into it

Bryan T. on

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Keosha D. on

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Everyone was very helpful in an already stressful situation

Anthony S. on

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Keosha D. on

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Maurice F. on

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Lea S. on

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Christine W. on

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Nothing

Tyrone B. on

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Make sure that the mileage is correct. Be more assisting to customers when locating vehicles. When Tyrone is not there, it's not the same ! Our company rents here because of him.

Howard W. on

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Had an issue with the trailer, but it was not the dealerships fault. The trailer gate did not come down to the ground. It made for a miserable day, but also damaged what I was transporting. Perhaps next time I will know but so should the attendant to check the gate to see it extends all the way down for future reference.

Tyrone P. on

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Very service

Betti S. on

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carlton h. on

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Mr hollis goes above and beyond to facillitate me getting a unit that fits my needs. Thanks!!

Rodney S. on

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marlo J. on

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Hollis was very professional and courteous

Phyllis H. on

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mu driver, who picked up the truck, stated that the line was fairly long, and their wasn't a line for reserved rental pick ups. Everything else was excellent.

Shaun S. on

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They gave me a truck with a shattered driver side mirror. But it was okay with them because it had a “X” on it. The only boy reason I didn’t cancel the reservation, is because i had my helpers waiting on me.

NATHANIEL F. on

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Brenda A. on

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Gwendolyn K. on

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VERY VERY NICE ????

Anthony M. on

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Todd was very helpful when I picked up my vehicle. The vehicle was nice and clean. Only area of growth is the mobile renting check-in process. I stood in the lot for about 10 mins before the app “approved@ my credentials.

kendra r. on

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Thank you for your services greatly appreciated

carmen l. on

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The customer service was excellent, the facility clean and moreover your employees pleasant. They made a rather difficult situation bearable. Hat's off to Mr. Hollis and Jalen, they great!!!

Steven L. on

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Not experience in moving place to place ...however the purchase of u-haul service was a great deal wit free storage for the first month..brought me time to situate my situation. Thank you u-haul

Barbara F. on

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Keith was very helpful. On the day of my move-in, he opened the loading door, guided the moving van & was generally very accessible.

tracy j. on

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The staff didn't open on time and it cost me money with my moving company

Rosa W. on

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staff was very polite

Karla D. on

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Been using this facility for years, never any issues. Great staff!

GWENDOLYN M D. on

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My units 174 & 182 had to be exterminated because cocktail roaches were noticed along with mouse traps and other means of extermination was noticed on the premises.

Julie k. on

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There were a few minor inconveniences to get access to my storage unit and afterwards but eventually everything was sorted out!

Steven H. on

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Great staff, computer system a little outdated.

CHRISTOPHER B. on

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All service staff were genuinely helpful and friendly. The are just never enough staff on site to manage the wait to be helped. I've stood in line longer than 25 min for service.