Customer Reviews for U-Haul Moving & Storage of West Oak Lane

4345 reviews

7400 Ogontz Ave   Philadelphia, PA 19138
(@ Washington Ln)

(215) 224-9440

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(215) 224-9440

7400 Ogontz Ave
Philadelphia, PA 19138
(@ Washington Ln)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I was able to make a reservation via the app, but found out upon arrival I was on a do not rent list. I spent 30 minutes of my allotted rental time on the phone resolving the issue. I should have been made aware of this when I made my reservation.

Richard R. 
Rating:
4.0

Customer did not leave a comment.

Naquanda W. 
Rating:
2.0

Make sure the pre-registration fee for vehicles are adjusted after trip is completed. The estimated miles driven and length of time using truck must be adjusted at the end, at turn-in. I was billed the estimated cost of $74.41, when the acutual miles driven was less than, which I was billed on my receipt, that final bill was $60.00, after I I replaced the gas a quarter tank higher than initially received on pick-up.. I was billed the estimated cost on my credit card. preregistration does not look good...what wrong???? must correct errors.

GEORGE W. 
Rating:
5.0

Associate was very knowledgeable and friendly.

CALVIN P. 
Rating:
3.0

Customer did not leave a comment.

JIMMIE R. 
Rating:
4.0

massive improvement from the last year, keep up the good work!

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Devin L. 
Rating:
1.0

Guy at the counter was rude! My license is expired and due to COVID PA is mailing out licenses once paid for online…I has paper showing my new license is on its way and the paper is valid but instead he tried to send me to the Driver's License Center down the road. Clearly he doesn't know or understand that due to COVID Driver's licenses aren't being renewed in the center. Update your policies or workers for COVID! RUDE RUDE RUDE!

Sheena P. 
Rating:
4.0

Nothing I can think of rite now but always have more than one person helping on reservations and helpful tips

DEVAN P. 
Rating:
2.0

The attendants outside when u return the truck could b a lil more professional & if told that your doing a mobile return should understand that their assistance is not needed unless asked instead of getting smart with a customer or being so persistent actually commanding me to get out of the truck while I'm still in the return process on the mobile application.

BEVERLY R. 
Rating:
4.0

The staff were very helpful and fast I was in and out with my truck Great Job

THOMAS S. 
Rating:
4.0

wax

JIMMY T. 
Rating:
5.0

Over charge me 1 day

RONALD W. 
Rating:
1.0

This location is being run by a bunch of scam artist. The guy outside at the drop off told tell me since I picked up the truck at another location there would be charge of a couple hundred dollars, but I could pay him a few bucks and he would handle it. When I asked to speak to the manager he quickly changed his story and checked me out. I asked the manger the name of the guy outside and he stated he didn't know his name. So I guess they're all in on the scam. This place is a disgrace!

CHRISTINE H. 
Rating:
5.0

Customer did not leave a comment.

RUBIN J. 
Rating:
2.0

I will not use Uhaul again. Two weeks prior, I had a truck rented and the Uhaul website went down in the AM. Although I waited for an hour, no one could check out the truck to me. My entire day's plans had to be cancelled. I never heard from Uhaul again. No apology, no follow-up, not even that the website was running again. Stupidly, I tried renting the same truck again from Uhaul 2 weeks later. Having signed in using their online check-in system, I was told to wait in the parking lot for an attendant. I waited for 30 minutes and when I asked what was going on, I was told by an attendant to keep waiting outdoors. Almost an hour later, When I finally went inside, where they were handling many customers at the counter in person, I was told very rudely that the website wasn't working for phone check-in, and that this was not their problem. Had I not gotten angry, I would still be waiting in their damn parking lot. People here are RUDE and do not care about customer service. Never again, Uhaul.

KELLYANN G. 
Rating:
5.0

Customer did not leave a comment.

VALERIE S. 
Rating:
3.0

Make sure your vehicles match your advertisement, my request was for the newer cargo van, I received an older model with a broken passenger mirror, which is my next issue, the vehicles should be prepared earlier before customers arrive, last I had to wait an extra 1/2 hour while the mirror was replaced, one more issue the brakes squeaked the entire time which made it a dangerous ride, we were high in the mountains and made for a scary ride, please prepare for your customers, we're putting our lives and items in your hands, thanks!

CYNTHIA B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD R. 
Rating:
4.0

All charges should be upfront. There should not be any surprise charges. $90 for a 2 hour usage on a 19.95 truck is outrageous.

DENISE T. 
Rating:
5.0

I believe I was over charged. I need to talk to a manager.

SANIYYAH H. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY N. 
Rating:
1.0

Lost my storage, returned same day, too much work to get a truck then the wait on line was overwhelming not elderly or senior friendly

JENYVERA S. 
Rating:
5.0

Customer did not leave a comment.

DAMONE C. 
Rating:
3.0

Customer did not leave a comment.

Glen B. 
Rating:
5.0

Customer did not leave a comment.

Tyler S. 
Rating:
4.0

Customer did not leave a comment.

KIMLA K. 
Rating:
3.0

I only rented a dolly because I my reservation included a dolly but the place I picked up my truck didn't have a dolly so I had to drive to another place to rent one. Then I'm doing a one way move and I couldn't keep the dolly. I had to use the dolly and return it back. So once I reach my location I'll have to go to the uhaul there and rent another dolly. Moving is stressful enough and having to do all this extra stuff has added so much more stress.

SYLVIA L. 
Rating:
3.0

The counter person wasn't very friendly but everyone has a bad day. My biggest complaint is the mandatory 2 day rental. I had half. My family help me and had the truck unloaded the first day. We were forced to pay for 2 days even though we didn't need them which was a waste of money. Also he holds up your trucks longer than it needs to be because if I'm being charged for two days regardless, I'm not going to return it early. The truck sat in my driveway for an extra day for no reason. Should give people a choice or if they have to rent and pay for two days give them a discount if they return it early. Overall I'm satisfied with my experience. Thank you

Sherwin S. 
Rating:
5.0

Every things was fine for me maybe offer a free soda or water ....

LEONARD B. 
Rating:
5.0

Customer did not leave a comment.

Christopher V. 
Rating:
5.0

Have some refreshments coffee or tea would be nice.

LONNIE M. 
Rating:
5.0

Great service

RUBIN J. 
Rating:
5.0

Customer did not leave a comment.

Fatima R. 
Rating:
4.0

Wear masks!

Madeline E. 
Rating:
1.0

The staff was not friendly and extremely unprofessional. When I arrived I was told that they did not have the van I reserved. After waiting a while they located a truck. The facility smelled like weed. The rental truck was not cleaned and checked prior to receiving it. When I tried to return they advised me that I would have to pay a cleaning fee, until I explained what happened. I would rather pay the extra miles to travel to a different location for better service.

MARVIN B. 
Rating:
3.0

Customer did not leave a comment.

Jaleesa B. 
Rating:
4.0

I have used this location a couple times before and never had any issue. I would maybe put a sign that says that due to the nature of service that UHaul offers, there may be a little more wait time when taking care of customers. I understand this is not an in and out type of business but it's just a thought...

ANDREANA T. 
Rating:
5.0

Customer did not leave a comment.

WAYNE W. 
Rating:
5.0

The service was fast and polite. Thank you.

Carolyn B. 
Rating:
5.0

Have some tea & coffee and donuts, for ure customer's

LONNIE M. 
Rating:
5.0

Nothing

Ian S. 
Rating:
5.0

Customer did not leave a comment.

KYREIF S. 
Rating:
5.0

Customer did not leave a comment.

SANIYYAH H. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

WAYNE W. 
Rating:
5.0

Customer did not leave a comment.

CORINNE M. 
Rating:
2.0

After dropping off equipment, person outside checking equipment told me I was good to go, "if you want receipt, pick up at desk". I went in and stood there for about 10 minutes waiting for receipt. I was the only one in the lobby area. Even though I would not recommend this location, I will rent from here again because of convenience of location. Other rental locations I have been to though have been significantly more cordial.

RICHARD D. 
Rating:
5.0

Fantastic. Easy to book the truck online. Easy pick up. Easy drop off. I would and will recommend this location highly to my friends.

Sarah B. 
Rating:
1.0

I was met with a copious amount of attitude from this location. I called later to clarify something and they claimed I was on the "wrong line" and hung up on me twice. The whole process reminded me of why sometimes it's better to pay a little more for a more complete service. Never again.

JOEL B. 
Rating:
5.0

Customer did not leave a comment.

KALIPH E. 
Rating:
3.0

You should make sure the vehivles are serviced before renting them. The vehicle was not really safe for driving

PAMELA H. 
Rating:
5.0

Customer did not leave a comment.

JETTIE F. 
Rating:
5.0

Thank you

Mary W. 
Rating:
5.0

Customer did not leave a comment.

WINSTON H. 
Rating:
5.0

Customer did not leave a comment.

WAYNE W. 
Rating:
3.0

The truck cut off and did not start, but finally started after waiting for a long while. The attendant checking me out took a photo of my license with her cell phone, I do not know the intent of doing this, and am concerned about identify theft.

LAKISHA G. 
Rating:
3.0

Customer service was great but truck was crappy, the check engine light was on, the message on the dash said tire was low (indicator was on as well) and the passenger side door was open but is was closed and locked. Improve by having safe vehicles for customers. Indicator Free! I would recommend the location to a friend but I would warn them about the vehicles.

LADRINA P. 
Rating:
3.0

Workers are very friendly and accommodating. But my van was not clean at all. I was very uncomfortable. It smelled like food and was clearly not clean. During a pandemic I would expect it to be a practice to disinfect after each use. Very disturbing.

KELLY S. 
Rating:
3.0

Clean the vehicles and address the oil change for the vehicle and tire pressure light I couldn't see the mileage

Steven C. 
Rating:
5.0

Have some refreshments coffee,water while waiting for your turn to get your truck or equipment. A random give away key chain, t shirt with uhaul logo,cup,mug

TAMIKA K. 
Rating:
5.0

It was the easiest experience that I have had with u haul the young lady who checked me in was fast and professional - the gentleman who checked me out was fast and professional - literally the easiest transactions ever

Kendra F. 
Rating:
5.0

Customer did not leave a comment.

WAYNE W. 
Rating:
5.0

Very helpful staff

Lucille S. 
Rating:
5.0

Clerks were very helpful and friendly.

YAHYA S. 
Rating:
5.0

Customer did not leave a comment.

WAYNE W. 
Rating:
5.0

Nice customer service I did forget something in the cargo van hopefully it's still there when I go there in the morning.

SANIYYAH H. 
Rating:
5.0

Customer did not leave a comment.

HECTOR C. 
Rating:
3.0

Next time I would like for the customer service rep who completed my reservation to fill out my information correctly as well as pick the time I asked for. Also the return process needs to be simplified I called and waited on hold just for someone to send me a link and they could not assist me with my return

jasmine S. 
Rating:
3.0

I arrived at closing time but a rep. handled our return and assisted us through the process. This is our neighborhood location. Everyone is aware, but I would gladly direct anyone there.

Ali A. 
Rating:
1.0

The lady behind the counter was on FaceTime the whole time while checking me out, kept taking like I wasn't there. Very unprofessional. The guy outside didn't know how to properly hook up the trailer and I had to show him. After we got home with the truck and trailer they called to ask us if we were going to pick up the truck and trailer that we already had

BRIAN C. 
Rating:
5.0

Great experience! Everything ran very smooth.

DEMETRIUS J. 
Rating:
4.0

The wngine light was on and the vehicle should not be rented with engine lights on.

PAMELA H. 
Rating:
5.0

Customer did not leave a comment.

Alonzo J. 
Rating:
5.0

Customer did not leave a comment.

BRIANA P. 
Rating:
5.0

The service was excellent from beginning to end, just keep doing what you're doing. Everyone was professional and the service was excellent. I will continue to do business with you whenever I need it at your location.

LARRY P. 
Rating:
3.0

Customer did not leave a comment.

SHANTAY W. 
Rating:
5.0

Nothing, if it's not broken than don't fix it. Everything was excellent !!

SUSAN J. 
Rating:
4.0

The customer service was great and the employees were excellent

tia A. 
Rating:
1.0

Hire better staff and make it mandatory that customers are trained how to use your equipment

DOMINIQUE M. 
Rating:
4.0

Customer did not leave a comment.

HOPE T. 
Rating:
5.0

Customer did not leave a comment.

HAROLD B. 
Rating:
2.0

Customer did not leave a comment.

Alecia M. 
Rating:
1.0

Customer did not leave a comment.

NATHAN A. 
Rating:
4.0

Customer did not leave a comment.

HOPE T. 
Rating:
4.0

no fault to the team I believe but the 1st truck I was given did not start. Once that was discovered they quickly got me another truck and had me on my way

DAVID J. 
Rating:
1.0

The young woman at the register (her name escapes me, but it begins with a K) was rude and abrasive. Unbelievably, her telephone demeanor was even worse. If she doesn't want to work, she should just not work.

MPANDA C. 
Rating:
5.0

Great customer service and Ford Cargo Van's are the best to drive in !

SANIYYAH H. 
Rating:
3.0

The vehicle that I rented, the back door was dented.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

KAREEM A. 
Rating:
5.0

Customer did not leave a comment.

JUMA J. 
Rating:
5.0

Customer did not leave a comment.

SABREE K. 
Rating:
5.0

Keith, runs the shop efficiently. It is always clean, especially the bathroom. Nice work.

Gregory F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
4.0

Billing was not reflective of use

Carlton H. 
Rating:
4.0

Nothing ever thing was good.

JOSEPH K. 
Rating:
3.0

This was not the location that I had originally booked my reservation. 30 mins before pickup I got a call stating that not only was my 20ft truck not available, but that I also needed to drive 20 mins out of my way just to get a 15ft truck. I am very dissatisfied with the customer service. This made our move so much more stressful than it needed to be. I am not sure what the point of reserving a truck is if it means nothing. I will not be recommending uhaul.

STEVEN K. 
Rating:
5.0

Customer did not leave a comment.

Thomas N. 
Rating:
5.0

Everything was ok. I can't complain

Eric D. 
Rating:
2.0

I have rented from this one more than once and other previous rentals the customer service was much better I don't know if it was due to covet them rushing to leave but I never received my receipt which they told me they would give me through email I got there before closing time yes it was close to it but not Ed and they refuse to give me my receipt at that time instead telling me the doors were closed and they were going to email it to me but yet it was before closing time and I still have not got the rest of my reimbursement back because they would help a certain amount and I did not use that pool amount but that was withheld so I do think they need to get better with their customer service it used to be much better

Trina L. 
Rating:
5.0

very satisfied

JOHN C.  |  First Impressions 
Rating:
5.0

Uhaul storage company values their customers with 100% customer satisfaction.

JULIET B.  |  Overall Experience 
Rating:
5.0

Keith Hollis Was very helpful and made it a great experience for me when I needed assistance. Thank Robert Martin

robert m.  |  Overall Experience 
Rating:
3.0

Thank you.

Carolyn B.  |  Overall Experience 
Rating:
2.0

Long line and wait time Refused to handle my truck rental and storage unit in transaction causing me to wait in line twice. Took an hour to get my key code set up When I finally got access there was already a lock on my unit. The whole process took way too long

BRIANNA J.  |  First Impressions 
Rating:
5.0

The staff was INCREDIBLE. They were extremely helpful.

Jeffrey R.  |  Overall Experience 
Rating:
5.0

The workers outside was very helpful

Kathleen C.  |  Overall Experience 
Rating:
4.0

Surely missed the 24 hour access availability I relocated to a much closer area of work I would recommend your business and staff to everyone. Thank you.

Sam T.  |  Overall Experience 
Rating:
5.0

Great staff. Great facilities

Stanley S.  |  Overall Experience 
Rating:
5.0

Great Manager.. very personal, helpful with a great staff

JANET G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Earl B.  |  Overall Experience 
Rating:
5.0

I want to give a beyond the highest rating possible for the associaite Ms. Precious...My experience at this location has always been cordial and mostly comfortable...I have complained about the locations inability to put curtains or a visual barrier up to block the street traffic from viewing my unit and I when . entering to do work...This is a safety threat to me and anyone else that has a unit in that area...For almost a year I was unable to have the issue remedied or corrected...I have been asking for a new unit to accommodate or a barrier to block the visual field from street traffic...Ms. Precious remedied this on our 1st encounter...She secured me a new unit and ensures that my needs were met and accommodated...I was grateful and elated with Joy...I had considered using another company throughout the year but thanks to Ms. Precious this is no longer a consideration...This is why I want to thank Me. Preciousfor her immaculate service provided on this day. Please share this with her. Thank you.

charles y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R.  |  First Impressions 
Rating:
5.0

Precious was a great help, when I walked into the store I thought I was going to be in and out, well it didn’t work out that way. After a couple of runs with my credit card, I was furious, upset and you can imagine the rest . Precious made my day, she was very helpful, passionate and she went above and beyond her duty. I would recommend that she be promoted to the next highest position. Again, thank you Precious for making my day. Deitra Jackson

DEITRA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jane E J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRACEY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary R.  |  Overall Experience 
Rating:
4.0

Service was wonderful. Note: Just a suggestion, when some purchase a truck and a storage space, first month should be free or either half price..🙂

Kathleen C.  |  First Impressions 
Rating:
2.0

it was the worst experience I ever had with everything that's going on in the world I could have put my items in storage and not have to worry I ask for a storage unit to fit the size truck that I wanted I rented a sixth a 17 foot truck and got a closet for a storage unit it was at least a two bedroom apartment size trucks and I got a car trunk for storage I don't understand in what universe that matched I could not get into the unit it was un locked that could not find the key granted it was just one person in the office I just wouldn't recommend anyone use this facility at this time

NATASHA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cherie C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Leon J.  |  Overall Experience 
Rating:
4.0

Repair sign in/out pad at front of lot.

Irma B.  |  Overall Experience 
Rating:
5.0

Tiffany and staff went way beyond job descriptions to help

Barbara S.  |  Overall Experience 
Rating:
3.0

Nothing additional to report, it went as expected.

Leon J.  |  First Impressions 
Rating:
5.0

He had amazing customer service

calvin m.  |  Overall Experience 
Rating:
5.0

Donald @ Monroeville U-Haul and Tiffany @ West Oak Lane U-Haul were 11/10 amazing: efficient, knowledgeable, & competent at solving issues ranging from weather delays to coordinating move-in dates.

Barbara S.  |  First Impressions 
Rating:
5.0

It was a very good experience

CHARLES D.  |  First Impressions 
Rating:
5.0

Mr. Keith Hollis and Ms. Tiffany Marshall provided excellent customer service.

KONDA P.  |  Overall Experience 
Rating:
5.0

Customer service staff couldn't have been more professional and attentive to my needs, however the key broke they need and ungrade on the small necessities.

Renee S.  |  First Impressions 
Rating:
5.0

Everyone was very helpful in an already stressful situation

Keosha D.  |  First Impressions 
Rating:
5.0

Mr hollis goes above and beyond to facillitate me getting a unit that fits my needs. Thanks!!

carlton h.  |  First Impressions 
Rating:
5.0

Thank you for your services greatly appreciated

kendra r.  |  Overall Experience 
Rating:
5.0

The customer service was excellent, the facility clean and moreover your employees pleasant. They made a rather difficult situation bearable. Hat's off to Mr. Hollis and Jalen, they great!!!

carmen l.  |  First Impressions 
Rating:
3.0

Not experience in moving place to place ...however the purchase of u-haul service was a great deal wit free storage for the first month..brought me time to situate my situation. Thank you u-haul

Steven L.  |  Overall Experience 
Rating:
5.0

Keith was very helpful. On the day of my move-in, he opened the loading door, guided the moving van & was generally very accessible.

Barbara F.  |  First Impressions 
Rating:
2.0

The staff didn't open on time and it cost me money with my moving company

tracy j.  |  Overall Experience 
Rating:
5.0

staff was very polite

Rosa W.  |  Overall Experience 
Rating:
5.0

Been using this facility for years, never any issues. Great staff!

Karla D.  |  Overall Experience 
Rating:
3.0

My units 174 & 182 had to be exterminated because cocktail roaches were noticed along with mouse traps and other means of extermination was noticed on the premises.

GWENDOLYN M D.  |  Overall Experience 
Rating:
4.0

There were a few minor inconveniences to get access to my storage unit and afterwards but eventually everything was sorted out!

Julie k.  |  Reservation 
Rating:
5.0

Great staff, computer system a little outdated.

Steven H.  |  Overall Experience 
Rating:
4.0

All service staff were genuinely helpful and friendly. The are just never enough staff on site to manage the wait to be helped. I've stood in line longer than 25 min for service.

CHRISTOPHER B.  |  Overall Experience 
No reviews have been submitted for this location.

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