Customer Reviews for U-Haul Moving & Storage of West Oak Lane

4425 reviews

7400 Ogontz Ave   Philadelphia, PA 19138
(@ Washington Ln)

(215) 224-9440

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(215) 224-9440

7400 Ogontz Ave
Philadelphia, PA 19138
(@ Washington Ln)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

KELVIN P. 
Rating:
5.0

Great staff!

APRIL L. 
Rating:
1.0

We were given three different cargo vans with multiple damages which included broken side mirrors, busted fender, check engine light on, and dented back and side doors (no "x" mark sticker on anything). When we complained about the issues the cashier was very rude and dismissive.

Chanel P. 
Rating:
5.0

I wish the company had coupons but overall great customer service every week I come to pick up cargo vans.

SANIYYAH H. 
Rating:
4.0

Customer did not leave a comment.

Candis R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH C. 
Rating:
4.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

PAUL H. 
Rating:
5.0

Customer did not leave a comment.

VERNON M. 
Rating:
5.0

Appears the inventory was great, having two staff folks made the transaction move quicker..

Rosielee C. 
Rating:
5.0

N/A

SANIYYAH H. 
Rating:
2.0

Trailer was very old but it worked well with no problems

RONALD W. 
Rating:
4.0

The Van rented had two "warning lights" active when I rented it. The tire sensor and the an oil change light. I thought the MPG was good for a full size van.

Donald K. 
Rating:
5.0

Customer did not leave a comment.

WAYNE W. 
Rating:
3.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Very friendly and personable. Willing to help when I said I couldn't get through on the 800#.

Christina B. 
Rating:
5.0

Customer did not leave a comment.

Paulette S. 
Rating:
3.0

My truck had no gas when I received it & was told I'd receive money if I'd returned the car with more gas then I received, but so far that hasn't happened. Just disappointed in the u haul location.

JERLON B. 
Rating:
5.0

Customer did not leave a comment.

JORDAN H. 
Rating:
3.0

Customer did not leave a comment.

SHAUNTINA H. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Check the vehicles before renting them out. We found a blunt in our vehicle.

CHARLES C. 
Rating:
2.0

Customer did not leave a comment.

jack G. 
Rating:
5.0

It's a really well run location. The staff is very friendly ,knowledgeable, and accomadating.

CRAIG G. 
Rating:
5.0

The customer service was excellent the gentlemen which assisted me was pleasant and very knowledgeable about the equipment all made it a good experience.

Arnell C. 
Rating:
5.0

The right mirror on the truck was broke n I did not know until I was on the road . It was scary but since I am a very experienced drive I let going. I was on a time restraint.

CAROLYN C. 
Rating:
5.0

N/A

SANIYYAH H. 
Rating:
3.0

have an accurate gas/mileage info at checkout

carlton H. 
Rating:
2.0

One worker Rude

Kenneth T. 
Rating:
4.0

very courteous customer service.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

BARBARA M. 
Rating:
4.0

The staff could have been a little friendlier. Maybe they were having an off day. Otherwise, I liked the clean facilities and I had the impression that each unit is inspected between rentals, unlike some independent locations I've used.

CRAIG C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

NASSIR N. 
Rating:
3.0

The van was low on break fluid

TAMMI C. 
Rating:
5.0

Great

RUBIN J. 
Rating:
5.0

Customer did not leave a comment.

Anthony E. 
Rating:
5.0

Customer did not leave a comment.

WOODVILLE J. 
Rating:
5.0

Customer did not leave a comment.

FLORENCE B. 
Rating:
5.0

All your works assisted me whenever asked. I would us this place again.

TYROME S. 
Rating:
5.0

The facility was clean and very well organized. Service was provided by professional and knowledgeable Representatives. They Explained what to do in any emergency and patiently explained certain aspects of the vehicle. They were so kind and friendly I definitely would recommend this U-Haul to anyone.

Lucille S. 
Rating:
4.0

I will recommended, because off the manager He is excellent.

EVELYN M. 
Rating:
3.0

You changed my pick up location without telling me and it was way further. Customer service did nothing to make this right and I still had to pay full price. Poor way to do business

MAX L. 
Rating:
5.0

Customer did not leave a comment.

Ellen P. 
Rating:
4.0

Extremely disappointed that I was notified two days prior to pick up that a 26' truck was not available, I was assigned a 20' truck, and the pick up location was moved 30 miles away. That's a 25% reduction in space and forced me to drive over 150 local miles to move my items, all for the same price as a 26' truck. I really expected some sort of accommodation.

Todd B. 
Rating:
2.0

Customer did not leave a comment.

JERMAINE S. 
Rating:
5.0

Great experience!

Mark D. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

The check-in and drop off processes were easy. Thanks to the manager of this location, we had an excellent experience!

HANNAH T. 
Rating:
5.0

Thank everyone who was able to convert my mistake of reserving on 4 June 2021 to this past Friday. Everyone connected the dots for me, with a lot of college students moving out, mine included we pulled it off. Thanks a bunch, BRAVO-ZULU.

MICHAEL N. 
Rating:
5.0

Customer did not leave a comment.

JVON E. 
Rating:
3.0

N/A

PAULENA B. 
Rating:
2.0

Truck was beat up. Roof was leaking. Soaked furniture and many boxes. Very disappointed.

Nathanael C. 
Rating:
5.0

Great staff

ELY E. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

WINSTON H. 
Rating:
4.0

More workers at hand to help when there is a line forming. Other than that, you were great

Carolina N. 
Rating:
5.0

Will be very nice place to do business

ANTHONY N. 
Rating:
4.0

Vehicle mileage was not accurate (off over 50 miles) at pick-up. The U-Haul employees at pick-up and return provided good customer service.

VINCENT B. 
Rating:
5.0

Customer did not leave a comment.

Melissa D. 
Rating:
1.0

The equipment was dirty, the staff that waited on me was rude. The staff outside refused to clean the equipment. I was very disappointed with my service

Kisha C. 
Rating:
5.0

Customer did not leave a comment.

MICHELLELANETTE R. 
Rating:
1.0

The truck was FILTHY! If my package was not in a box, the rental would have been problematic. I was charged for 37 miles and I only drove 27 miles. I will call the facility on Monday morning.

JOAN H. 
Rating:
5.0

Excellent customer service-The manager Keith H. Is always friendly and helpful 🦋

CRAIG S. 
Rating:
5.0

The customer service was more attentive than expected. Antwine was very helpfull and should be recognized for his customer service excellence.

Anthony J. 
Rating:
5.0

I am a former employe of you i rent a lot of stuff from this center.I am disabled so i reserve and check in on line so i never have to go into the store.at the most an agent would come outside to see that its me Not this time!! Agent would not rent to me unless i came in My brother explained that im disabled and not really able to come in .Did not matter.So really need this trailer so i make plans to go in it's very painfull but i make it .He asked me are you kevin wright? I say yes ok i had to verify Never ask for any id i could have been anyone what was the point?? Just a power trip? I went back to my car. Still no id check i did the rental returned the trailer about 930 pm thursday.Sat morning morning i get a call asking when am i bringing back the trailer? While on hold another call ask the same thing?Finally the first call says it good and hangs up When i worked for uhaul this behavior would not be tolerated!! The good point was the gentleman working the yard because of him i will continue to do business there the trailer had lighting trouble he went above and beyond to repair itMy name is kevin wright my company number was 812-95 Mechanic and tow truck driver Thanks for your time😃

Kevin W. 
Rating:
4.0

Customer did not leave a comment.

Patricia F. 
Rating:
4.0

Customer did not leave a comment.

JOHN S. 
Rating:
3.0

Girl at front desk was answering phone and just hanging up.

Megan L. 
Rating:
5.0

Nithing

SHARON W. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
1.0

The vehicle was not properly maintained and some of the staff are rude and they are not professional at all. presently I am planning not to have any transaction with that location again.

ADELEKE A. 
Rating:
5.0

Customer did not leave a comment.

JANIKA F. 
Rating:
5.0

Customer did not leave a comment.

Daniel K. 
Rating:
1.0

The vehicle gas gauge was incorrect, which can only mean that this truck had not been serviced properly. After bringing it to the attention of the staff, they still charged me $20.25 for gas that I didn't use. The employees were very hostile and unfriendly. The corporate office needs to rehire people who are consumer friendly

Vernon M. 
Rating:
3.0

Customer did not leave a comment.

SHAWN H. 
Rating:
1.0

I will be filing a dispute

Tina B. 
Rating:
4.0

Customer did not leave a comment.

janeen w.  |  Overall Experience 
Rating:
5.0

Very satisfied with service van n equipment definitely will use again !!!! Keep up the good work 👍🏽👊🏽👍🏽

Karen S. 
Rating:
3.0

I was able to make a reservation via the app, but found out upon arrival I was on a do not rent list. I spent 30 minutes of my allotted rental time on the phone resolving the issue. I should have been made aware of this when I made my reservation.

Richard R. 
Rating:
4.0

Customer did not leave a comment.

Naquanda W. 
Rating:
2.0

Make sure the pre-registration fee for vehicles are adjusted after trip is completed. The estimated miles driven and length of time using truck must be adjusted at the end, at turn-in. I was billed the estimated cost of $74.41, when the acutual miles driven was less than, which I was billed on my receipt, that final bill was $60.00, after I I replaced the gas a quarter tank higher than initially received on pick-up.. I was billed the estimated cost on my credit card. preregistration does not look good...what wrong???? must correct errors.

GEORGE W. 
Rating:
5.0

Associate was very knowledgeable and friendly.

CALVIN P. 
Rating:
3.0

Customer did not leave a comment.

JIMMIE R. 
Rating:
4.0

massive improvement from the last year, keep up the good work!

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Devin L. 
Rating:
1.0

Guy at the counter was rude! My license is expired and due to COVID PA is mailing out licenses once paid for online…I has paper showing my new license is on its way and the paper is valid but instead he tried to send me to the Driver's License Center down the road. Clearly he doesn't know or understand that due to COVID Driver's licenses aren't being renewed in the center. Update your policies or workers for COVID! RUDE RUDE RUDE!

Sheena P. 
Rating:
4.0

Nothing I can think of rite now but always have more than one person helping on reservations and helpful tips

DEVAN P. 
Rating:
2.0

The attendants outside when u return the truck could b a lil more professional & if told that your doing a mobile return should understand that their assistance is not needed unless asked instead of getting smart with a customer or being so persistent actually commanding me to get out of the truck while I'm still in the return process on the mobile application.

BEVERLY R. 
Rating:
4.0

The staff were very helpful and fast I was in and out with my truck Great Job

THOMAS S. 
Rating:
4.0

wax

JIMMY T. 
Rating:
5.0

Over charge me 1 day

RONALD W. 
Rating:
1.0

This location is being run by a bunch of scam artist. The guy outside at the drop off told tell me since I picked up the truck at another location there would be charge of a couple hundred dollars, but I could pay him a few bucks and he would handle it. When I asked to speak to the manager he quickly changed his story and checked me out. I asked the manger the name of the guy outside and he stated he didn't know his name. So I guess they're all in on the scam. This place is a disgrace!

CHRISTINE H. 
Rating:
5.0

Customer did not leave a comment.

RUBIN J. 
Rating:
2.0

I will not use Uhaul again. Two weeks prior, I had a truck rented and the Uhaul website went down in the AM. Although I waited for an hour, no one could check out the truck to me. My entire day's plans had to be cancelled. I never heard from Uhaul again. No apology, no follow-up, not even that the website was running again. Stupidly, I tried renting the same truck again from Uhaul 2 weeks later. Having signed in using their online check-in system, I was told to wait in the parking lot for an attendant. I waited for 30 minutes and when I asked what was going on, I was told by an attendant to keep waiting outdoors. Almost an hour later, When I finally went inside, where they were handling many customers at the counter in person, I was told very rudely that the website wasn't working for phone check-in, and that this was not their problem. Had I not gotten angry, I would still be waiting in their damn parking lot. People here are RUDE and do not care about customer service. Never again, Uhaul.

KELLYANN G. 
Rating:
5.0

Customer did not leave a comment.

VALERIE S. 
Rating:
3.0

Make sure your vehicles match your advertisement, my request was for the newer cargo van, I received an older model with a broken passenger mirror, which is my next issue, the vehicles should be prepared earlier before customers arrive, last I had to wait an extra 1/2 hour while the mirror was replaced, one more issue the brakes squeaked the entire time which made it a dangerous ride, we were high in the mountains and made for a scary ride, please prepare for your customers, we're putting our lives and items in your hands, thanks!

CYNTHIA B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD R. 
Rating:
4.0

All charges should be upfront. There should not be any surprise charges. $90 for a 2 hour usage on a 19.95 truck is outrageous.

DENISE T. 
Rating:
5.0

I believe I was over charged. I need to talk to a manager.

SANIYYAH H. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY N. 
Rating:
5.0

very satisfied

JOHN C.  |  First Impressions 
Rating:
5.0

Uhaul storage company values their customers with 100% customer satisfaction.

JULIET B.  |  Overall Experience 
Rating:
5.0

Keith Hollis Was very helpful and made it a great experience for me when I needed assistance. Thank Robert Martin

robert m.  |  Overall Experience 
Rating:
3.0

Thank you.

Carolyn B.  |  Overall Experience 
Rating:
2.0

Long line and wait time Refused to handle my truck rental and storage unit in transaction causing me to wait in line twice. Took an hour to get my key code set up When I finally got access there was already a lock on my unit. The whole process took way too long

BRIANNA J.  |  First Impressions 
Rating:
5.0

The staff was INCREDIBLE. They were extremely helpful.

Jeffrey R.  |  Overall Experience 
Rating:
5.0

The workers outside was very helpful

Kathleen C.  |  Overall Experience 
Rating:
4.0

Surely missed the 24 hour access availability I relocated to a much closer area of work I would recommend your business and staff to everyone. Thank you.

Sam T.  |  Overall Experience 
Rating:
5.0

Great staff. Great facilities

Stanley S.  |  Overall Experience 
Rating:
5.0

Great Manager.. very personal, helpful with a great staff

JANET G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Earl B.  |  Overall Experience 
Rating:
5.0

I want to give a beyond the highest rating possible for the associaite Ms. Precious...My experience at this location has always been cordial and mostly comfortable...I have complained about the locations inability to put curtains or a visual barrier up to block the street traffic from viewing my unit and I when . entering to do work...This is a safety threat to me and anyone else that has a unit in that area...For almost a year I was unable to have the issue remedied or corrected...I have been asking for a new unit to accommodate or a barrier to block the visual field from street traffic...Ms. Precious remedied this on our 1st encounter...She secured me a new unit and ensures that my needs were met and accommodated...I was grateful and elated with Joy...I had considered using another company throughout the year but thanks to Ms. Precious this is no longer a consideration...This is why I want to thank Me. Preciousfor her immaculate service provided on this day. Please share this with her. Thank you.

charles y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R.  |  First Impressions 
Rating:
5.0

Precious was a great help, when I walked into the store I thought I was going to be in and out, well it didn’t work out that way. After a couple of runs with my credit card, I was furious, upset and you can imagine the rest . Precious made my day, she was very helpful, passionate and she went above and beyond her duty. I would recommend that she be promoted to the next highest position. Again, thank you Precious for making my day. Deitra Jackson

DEITRA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jane E J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRACEY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary R.  |  Overall Experience 
Rating:
4.0

Service was wonderful. Note: Just a suggestion, when some purchase a truck and a storage space, first month should be free or either half price..🙂

Kathleen C.  |  First Impressions 
Rating:
2.0

it was the worst experience I ever had with everything that's going on in the world I could have put my items in storage and not have to worry I ask for a storage unit to fit the size truck that I wanted I rented a sixth a 17 foot truck and got a closet for a storage unit it was at least a two bedroom apartment size trucks and I got a car trunk for storage I don't understand in what universe that matched I could not get into the unit it was un locked that could not find the key granted it was just one person in the office I just wouldn't recommend anyone use this facility at this time

NATASHA T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cherie C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Leon J.  |  Overall Experience 
Rating:
4.0

Repair sign in/out pad at front of lot.

Irma B.  |  Overall Experience 
Rating:
5.0

Tiffany and staff went way beyond job descriptions to help

Barbara S.  |  Overall Experience 
Rating:
3.0

Nothing additional to report, it went as expected.

Leon J.  |  First Impressions 
Rating:
5.0

He had amazing customer service

calvin m.  |  Overall Experience 
Rating:
5.0

Donald @ Monroeville U-Haul and Tiffany @ West Oak Lane U-Haul were 11/10 amazing: efficient, knowledgeable, & competent at solving issues ranging from weather delays to coordinating move-in dates.

Barbara S.  |  First Impressions 
Rating:
5.0

It was a very good experience

CHARLES D.  |  First Impressions 
Rating:
5.0

Mr. Keith Hollis and Ms. Tiffany Marshall provided excellent customer service.

KONDA P.  |  Overall Experience 
Rating:
5.0

Customer service staff couldn't have been more professional and attentive to my needs, however the key broke they need and ungrade on the small necessities.

Renee S.  |  First Impressions 
Rating:
5.0

Everyone was very helpful in an already stressful situation

Keosha D.  |  First Impressions 
Rating:
5.0

Mr hollis goes above and beyond to facillitate me getting a unit that fits my needs. Thanks!!

carlton h.  |  First Impressions 
Rating:
5.0

Thank you for your services greatly appreciated

kendra r.  |  Overall Experience 
Rating:
5.0

The customer service was excellent, the facility clean and moreover your employees pleasant. They made a rather difficult situation bearable. Hat's off to Mr. Hollis and Jalen, they great!!!

carmen l.  |  First Impressions 
Rating:
3.0

Not experience in moving place to place ...however the purchase of u-haul service was a great deal wit free storage for the first month..brought me time to situate my situation. Thank you u-haul

Steven L.  |  Overall Experience 
Rating:
5.0

Keith was very helpful. On the day of my move-in, he opened the loading door, guided the moving van & was generally very accessible.

Barbara F.  |  First Impressions 
Rating:
2.0

The staff didn't open on time and it cost me money with my moving company

tracy j.  |  Overall Experience 
Rating:
5.0

staff was very polite

Rosa W.  |  Overall Experience 
Rating:
4.0

There were a few minor inconveniences to get access to my storage unit and afterwards but eventually everything was sorted out!

Julie k.  |  Reservation 
No reviews have been submitted for this location.

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