They lady who helped me was very professional. She also got me the promotional deal for the first month free. And she threw in a free pad lock.Seth D. | First Impressions
Customer Reviews for U-Haul Moving & Storage of West Park
Billings, MT 59102
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 4:00 pm
- 12/25/2022: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent staff and support!Jeff B. | Overall Experience
Customer did not leave a comment.Cristin P.
The folks when I made the reservations and when I arrived in Billings were AMAZING!!! (every single one). They were the kind, helpful, patient and friendly. I've been overseeing the estate of a deceased family member for over a year now and in doing so have had to work with dozens of agencies, businesses and many more people. Although I have been very satisfied with many, none have had better customer service and therefore better customer satisfaction than I had with your team in Billings (not even close) Let me put it this way, these estate dealings have been a a nightmare and the shining star in all of this has been been dealing with your company. Whatever you are paying them, raise it. LoL. Seriously though, whoever reads this needs to make sure someone reaches out to these folks, because of them U-Haul will be my ONLY moving company. Great job by all. Thank you so much.charles r. | First Impressions
Customer did not leave a comment.Luis A.
A positive team. This group works together and respects one another so that every interaction ran smoothly.Kathryn C.
Service was a little slow, but once they got me in they did a great job helping me out and getting me on my way.Marcus H.
Above any other experience I have ever had during yet another transitional point in life_ I am surely recommending each & everyone needing a smile or a laugh during a commonly stressful process, like moving, U-Haul has never let me down. I mean every one at attention, was willing & more than able to assist me in my endeavors. Jessica Emeterio!! & Crew!! There's BIG PLANS in the Near Future for Such Persons Like You!!! I Certainly Hope You ALL_ the Best of Gratitude_ when it comes back through_to Each of You_ I'm a "U-Hauler" for LIFE!!! Thanks to You, Indubitably. See You Again Soon!! (but Not too Soon for heavens sake) Yours Truest_ in the Tragic City, Mont-ucky J.A.Jed A. | Overall Experience
Customer did not leave a comment.William A.
Customer did not leave a comment.Douglas M.
Customer did not leave a comment.Steven G. | Online Move In
Open at 0700 instead of 0900 for this location. For U-haul as a whole, motorcycle trailers should be available for one-way hauling like any other trailer. I bought a new bike in another city 400 miles away and I couldn't pick up a trailer in that city to bring my new bike back and turn it in at home? What's up with that?! I had to pick up a trailer at home, tow an empty trailer 400 miles, pick up a bike and come back. Not only is it a pain in the backside, but to accomplish it I had to pay for a trailer for three days that should've only cost me for one. This is not a customer service-oriented way of doing things.Michael R.
Customer did not leave a comment.Lindsey T. | Overall Experience
Customer did not leave a comment.Amy P. | Overall Experience
Make SURE before you rent a truck & trailer that the equipment functions TOGETHER well. Make sure that the MIRRORS function properly & can be adjusted if necessary. Learn to RECOGNISE that long distance moving is VERY different than moving across town. 5 days of â€œtime allowedâ€ is not always enough time to load up, drive 1400 miles, (dealing with detours & re-routing & heavy traffic) arrive, unload & return equipment SAFELY. Not everyone who rents your equipment has a â€œrelief driverâ€ or friends & family to help load & unload, either. These things take TIME, even driving 8 hours or more per dayâ€¦even working HARD & STEADY all day to load & unload. Driving when exhausted is as dangerous as driving drunk!Deborah B.
Customer did not leave a comment.Michael E.
Customer did not leave a comment.Michael E. | Overall Experience
I can't say enough great things about the way this Uhaul facility is managed! Jessica, Emily, Lori and everyone has been an incredible help with our family. Always a pleasure being there 😊Leslie W. | First Impressions
Customer did not leave a comment.Matt O.
Things were a little hectic moving here from Colorado and the internet advertising was a bit misleading but Jessica the GM and her staff went over and above to make sure that I was taken care of. They helped accommodate me and made sure that I was satisfied with all they had to offer. As we all know Customer service isn’t what it used to be , but here I felt like it was top notch, so that was super impressive. Thanks Jessica for making this experience great! .Heidi W. | First Impressions
Thank you! Your staff was very helpfulSuzanne S. | Overall Experience
Very friendly staff and good communication!Karl D.
I've used this location twice in the last two months and they are excellent. Efficient, informative, pleasant.KELLY J.
Customer did not leave a comment.Lorene J. | First Impressions
Entering all the information, especially uploading photos of my drivers license was tedious and problematic, but I suppose renting my unit online was worth the time and frustration because I got a free lock. However when I went to move into my unit, I arrived at the facility with a fully packed vehicle at 7pm, only to find that, while the security system recognized my access code, the doors would not open. The website stated that I would have access to my unti between the hours of 5am and 10pm. It really would have been very nice to know that this is not the case and I needed to be there during the hours the office is open in order to access my unit. This was extremely inconvenient and frustrating, and caused several hours of inconvenience, frustration and unnecessary work for myself and my friend , and during a stressful and very busy week where I really didn't have the time to waste unnecessarily transporting heave boxes between my home and my storage unit. I feel that the operators of the facility could have set up their website better and made sure that their business hours were correctly posted. Also, from the before I even rented the unit up to the present moment I have placed several calls, most of them during the hours listed as office hours,to the phone number listed on the website as the number for the main office, and at this time I have yet to have my call answered by any employee of the facility. Also, I'd like to mention that during my visit to the facility today, the hallway which leads to my unit has been newly cleaned and waxed and in addition to all of the other inconveniences I've had to deal with, I also had to push the heave handcart loaded with boxes far out of my way to get to my unit. When I needed help getting to the storage unit I had paid for but was unable to access during the hours the website said I had access I was unable to find a single person to help or even answer a question. But when there was a danger I might mess up someone's newly waxed floor by pushing a cart of heavy belongings I needed to store in the storage unit which I had already paid for, there was no shortage of employees who appeared out of nowhere to tell me not to use the door on the side of the building where my unit is located and not to walk down the hallway which would give me access to my unit without my having to take a tiring and time consuming walking tour of the entire facility. Oh, AND after all that, the lock i was provided with was defective and i had to walk ALL THE WAY BACK to the office to get another one. Overall, I'm pretty dissatisfied with the whole experience. I am hoping that the rest of my experience at this facility goes much better than it has over the past 3 days.Ali G. | Online Move In
Customer did not leave a comment.Skylynn H. | Overall Experience
I’m a little curious to know if I needed to have a lock or if you guys supplied that for us cuz if so I didn’t have one in the unitJessica G. | Online Move In
I loved that the 1st month was free. The place was clean and smelled good. I love the garage doors and the security that is provided to those storing their items there.Pine r. | First Impressions
This staff IS a blessing;)Annette H. | Overall Experience
The customer service at this location is the best in Billings.Jacqueline S.
Everyone was awesome to me when I returned equipment and rented their storage unit.Patrina S.
When I pulled into the equipment return area no employees were around I had tonwalk around ro find someone to help me. Would be nice if you had a call button to push for helpCody K.
The service was great and there is nothing to improve from my standpoint.Charlene R.
Customer did not leave a comment.Shannon H. | Overall Experience
Customer did not leave a comment.Elizabeth V.
The interior of the trailer was oily and dirty . your employee, Emily took the extra steps to mop and clean the flooring, she then gave me huge sheets of discarded clean cardboard that fitted perfectly to ensure a clean surface for my things. Upon return, the trailer was unhitched from my vehicle while i was inside. when i got home i realized that your employee TOOK my personal trailer hitch. i want it back and in fact bought it from uhaul when you installed my hitch system a few months ago. overall the trailer worked great and your emploees were very helpful.Christine P.
Customer did not leave a comment.Brandon W.
Customer did not leave a comment.MIKE M. | First Impressions
Fantastic service! Grateful to have it.Pamela W.
Excellent customer service from the location general manager (Jessica). She went above and beyond in taking care of the issues that were complicated in finding a solution. Good job Jessica!jeffrey L.
Customer did not leave a comment.Brian W.
It took a very long time to install. Perhaps encourage customers to arrange a ride home rather than waiting 4+ hours. Thankfully they offered me a chair while I waited. Even though it took a long time, the receiver works perfectly.Sherrie N.
Customer did not leave a comment.Elainea F. | Online Move In
The staff was extremely friendly and efficient. It was obvious these young people enjoyed their job and serving U-Haul customers. Very impressed.mary J.
Outstanding service! She was pulling out of the parking lot after closing and saw us pull up with our U-Box for drop off. Knowing we had come 128 miles from a remote town so rural it doesn't have U-Box service. Nevertheless, she went back and opened the warehouse so we could drop off the box in a secure location. The spirit of Excellence!Jonathan M.
It would have been nice if my truck was pulled up when I came to pick it up. I had to walk across the parking lit in a rainstorm and search for my truck as its wasnt near thr Uhaul pickup office.The associate was friendly overall thoughCody K.
Customer did not leave a comment.Gabriel M.
Customer did not leave a comment.william C.
When first arrived I could not find my unit but then staff member Jebidiah helped me as walking by. Even had me pull car around to unload at closest exterior doors that were locked. He also brought me 2 wheeled carts and unlocked my unit for me. He went above and beyond in terms of customer service! Also I sent email regarding question on dumpster usage and manager replied back to me within hours. Fantastic customer service at this location.Kalie P. | Online Move In
I'm not sure you can! I've gone in twice in the last month and everybody was smiling, friendly and knew how to do their job! I really appreciate their focus on service.Paul R.
Customer did not leave a comment.Laura S.
The staff was very helpful and enjoyable to work with. The office area is clean, and the location to leave my car was off street and safe.kelly J.
Customer did not leave a comment.Mike D.
Friendly, accommodating staff. Well run.JAMES H.
Customer did not leave a comment.Linda C.
Customer did not leave a comment.Connie G.
Great experienceJerriorRob S.
Customer did not leave a comment.JACQUITH I.
Customer did not leave a comment.Tamara k. | First Impressions
Customer did not leave a comment.RICK D. | Overall Experience
Very poor experience. Truck was suppose to be ready to pick up at 9:30am went in and they didn't have the truck I reserved even though they had 20 trucks in the parking lot. Stated those are in town use only. Was told to come back at noon to get a truck. Go back at noon and the trucks were sitting in the check in line with no one checking them in. One was a truck that had been there at 9:30am. Took them 30 more minutes to get us the truck pulled around. Did the contract then come to find out they don't have a utility dolly that I reserved. Why are you allowing people to reserve items that the store does not have? They had over 3 employees working and they were not busy but no one could do the truck check in job? This trip has been the worst experience I have had with U-Haul in my life. Wasted the day of being off work and didn't get to leave until the following morning since we didn't get the truck loaded in time since it was picked up late.Kelsey W.
Make sure all lights work.Robert S.
Customer did not leave a comment.Rachel H.
Lady working Sunday was very nice. Link to the receipt in the transaction email does not workPAUL D.
Customer did not leave a comment.Nick H. | Overall Experience
Customer did not leave a comment.Shannon P.
Customer did not leave a comment.George W.
Customer did not leave a comment.Michele K. | First Impressions
Customer did not leave a comment.philip D.
Customer did not leave a comment.RICK D. | First Impressions
Customer did not leave a comment.Greg A.
Customer did not leave a comment.Thompson A.
Knowledgeable staff.James U.
Customer did not leave a comment.Jeffrey J. | First Impressions
It was a cramped place, hard to bring in and park. They asked for a tip. Made us sweep out a truck that wasn't dirty and said they would charge us an extraordinary amount if we didn't do it. The person in charge was vaping and blowing smoke. Slow service. Billings service was excellent.Marva O.
Customer did not leave a comment.JORGE H.
Very friendly!!Cori B.
Great friendly and personable staff.Paul V.
Customer did not leave a comment.Ernest F.
The Uhaul app doesnt work very well it wont load and crashes frequently. Otherwise it went very wellCody K.
Customer did not leave a comment.Michael E. | First Impressions
Our pick up date was in Billings Montana. The day before we were supposed to pick the truck up, Friday, we were told that the Billings location would not have a truck available, and the only truck available was an hour away, I would hqve to pick it up, and not until Saturday. I found this unacceptable. I made my reservation on May 30, 2022, and my reservation was for August 27, 2022. So basically, Uhaul will not guarantee you a vehicle on the date that you reserve one. I did get a vehicle on the day that I needed it, but they took that vehicle from another customer that reserved it, and said they will deal with him when he comes in to pick it up.so it all comes down to this; Uhaul will take your reservation and say yes to everyone who calls, yet does not have enough vehicles to handle the demand. Also, our vehicle leaked in the cargo compartment at the top of the door and ruined a King size mattress that we had purchased one month earlier. They state that "THEIR VEHICLES ARE WATER RESISTANT, NOT WATER PROOF. Just know that going into a rental agreement.Robert C.
The manager is nice and friendly and helpful but not all the info was shared at the beginning so during the setup, I had to go back and forth multiple times. The storage process was fine, nothing special, but not bad. But then moving out I got charged automatically on the 26th, and my new apartment cleared me to move in early on the 26th, moved out of the storage unit on the 27th, my payment hadn't even fully posted then, told the employee on the 27th that I was moving out. Went to talk to store employee about a credit or a partial credit as I missed it by one day and have yet to hear from the manager do I'm assuming the answer is no... So I'm out $125 for one day and they get to rent it again and make double the money, how is that fair? Plus when I rented the truck from the office to clear out the storage unit, the employee was so rude that I just wanted to get out of there.Cordelia C. | Overall Experience
Customer did not leave a comment.Victoria E.
Customer did not leave a comment.Kimberly H.
I had a great truck for my journey.Jim D.
Making sure the customer gets what they pay for and not have them come back and charge them for your mistake. Not like your company will read this.Sean W.
Customer did not leave a comment.Darlene W. | Overall Experience
Customer did not leave a comment.Willis B. | First Impressions
Wonderful experience!RANDY Z.
I just reserved a storage unitSuzanne S. | First Impressions
Customer did not leave a comment.Namgyal S.
Customer did not leave a comment.Alan S.
Customer did not leave a comment.Tara W.
Customer did not leave a comment.Tami S.
Customer did not leave a comment.Bobby E.
Jessica went out of her way to make up for a very poor moving experience. Friendly, thoughtful and thorough, she followed through to find us accommodations, even though it wasn't her responsibility. People like her make me want to use UHaul againSteve G. | First Impressions
Customer did not leave a comment.KATHLEEN H. | First Impressions
Customer did not leave a comment.Andrew Z.
Customer did not leave a comment.Philip S.
Customer did not leave a comment.KRISTY F. | First Impressions
The Storage was only accessible for limited hours each day and. when I moved out, I received three different emails asking me to make payments. I was told by a gentleman at the desk that he took care of it and had me moved out as of 7/30/22 and it took until 8/15 when I had to go back in to the facility after numerous phone calls to get the situation cleared up. There is an obvious lack of communication and it felt like the only time i was allowed to access my belongings and unit was when it was convenient for the workers at the facility. I was also placed next to the rear entrance to the storage building and on multiple occasions, when I asked the workers to unlock the back door for me to access my unit, on a door which is supposed to be open during business hours, they seemed annoyed at my request and half the time I had to let myself in through the front entrance and then walk across the warehouse to open the doors from the inside. The entire experience from start to finish felt like a hassle and if I needed a storage unit again I would probably go elsewhere.Matthew C. | Overall Experience
Customer did not leave a comment.Wendy F. | First Impressions
Customer did not leave a comment.Emily G.
Great customer service. Willing to work with me on changing my times. Very clean inside the store. Highly recommend.kathy L.
Customer did not leave a comment.Chris L. | First Impressions
Looking forward to 24 hour accesd.SUSAN B. | First Impressions
Customer did not leave a comment.Joel G.
As always, great service & great equipment. Emily provided excellent service. Thanks!Matthew H.
Customer did not leave a comment.Matthew B.
Customer did not leave a comment.Brian B. | Overall Experience
Everything was excellent. The employee was helpful and professional. The only reason I would not give Uhaul 5 stars is that the vehicle we rented smelled so badly of smoke it was unbearable. My husband and I both would get headaches riding in the cab it was so strong. Very unhandy when driving across 4 states. Everything else was great.Carter K.
Friendly staff got me on my way quickly.Becky T.
Customer did not leave a comment.BJ G.
The office hrs aren’t the best considering it took 3 attempts to get a working storage unit (1st one was already taken, 2nd one had no lock) and still be able to access it when all was said and done. The advertised hrs are not accurate as they are currently doing renovations and access hrs are limited to office hrs right now. I was not aware of that until after all this mess happened and almost didn’t have time to get my boxes into the storage unit that I drove 30 gas expensive minutes for. I will be going back today to continue what I started yesterday and was unable to finish due to early closing. That being said, the staff did go out of their way to remedy all these problems and still leave me with time to unload my boxes that were with me yesterday.Jennifer H. | First Impressions
I was a little caught off guard concerning the storage being inside a building. Considering the fact that myself and my moving helpers couldn't have access to park up close to the storage doors. However I do appreciate the first month fee being free. I could not pass that up. The staff was very friendly, helpful and over all had the best customer service.Alice W. | First Impressions
They were so helpful. I didn't know I needed a receiver and they lent me one no charge. Very pleasant both renting and dropping off.Susan D.
Customer did not leave a comment.michael T.
The ladies that work here are freaking phenomenal. So nice, helpful, and make sure you get what you need! Highly recommend!Sara W.
The counter agents were awesome. Very helpful and friendly. easy to maneuver in the parking lot.Barrie H.
The truck had no a/c and it was 100Â° outsideKaren H.
Customer did not leave a comment.Brian L.
Everyone was awesome. Came in at the last minute and they took care of me right away. Thank you !!!mitzi R.
Great attune of people working thereDav S.
Customer did not leave a comment.Aidan C.
Excellent service from start to finish. Uboxes are the way to go! Thank you to the U-haul team!Christopher J.
Thank youSean M.
Customer did not leave a comment.DIANA J.
Customer did not leave a comment.Michael m. | First Impressions
First class team and operation!!!Michael M.
Customer did not leave a comment.Dennis F.
Customer did not leave a comment.Stephanie B.
Customer did not leave a comment.Cathy F.
Customer did not leave a comment.Joe M.
Customer did not leave a comment.Cliff L.
Customer did not leave a comment.Barb K. | First Impressions
The pickup location was great overall. The dropoff location was terrible. Waiting an hour to have U-Haul people connect trailer or waiting in line because they only had one person on staff is ridiculous.Dean R.
Customer did not leave a comment.Bailey B.
Customer did not leave a comment.Pete M.
Customer did not leave a comment.Jared L.
Keep doing a good jobtroy M.
Perfect experience. Great staff.Don W.
Thank you your customer service was great!Brian B. | First Impressions
Customer did not leave a comment.darren W.
The staff was great, very helpful when I was moving and needed storage on short notice. Despite the great employees, my Uhaul experience soured. I rented a trailer for my move and had to return it early due to issues with my truck; Uhaul would not refund any of my payment. Cost over $600 to rent a trailer for 6 days.Patrick M. | First Impressions
Customer did not leave a comment.CINDY T. | Overall Experience
Everyone I dealt with was so nice. It was a quick and easy process. Thank youChristina J.
Customer did not leave a comment.Steven C. | First Impressions
Customer did not leave a comment.Jami H. | First Impressions
Customer did not leave a comment.Tysha G. | Overall Experience
Awesome experience! Thanks for helping us with our move. You guys are the Greatest. Thanks again.Kerry K. | Overall Experience
We were in an emergent position with long haul movers not showing up and the UHAUL staff listened with compassion and made sure our needs were taken care of!Regina J. | First Impressions
Customer did not leave a comment.Jeff B. | First Impressions
Customer did not leave a comment.Anja S. | First Impressions
Customer did not leave a comment.JULLIE G. | First Impressions
Customer did not leave a comment.Gabriel M. | First Impressions
The only problem I have was the U-Haul employees in Utah weren't to friendly did not feel welcome and the U-Haul in Nephi forgot our dolly. I will say the uhauls in montana we're so wonderful and nice very professional and even went above to help.Noelle C. | First Impressions
The facility needs flatbed cartsGabriel M. | First Impressions
Awesome lady helped me set up what I needed all at a very fair price!cross f. | First Impressions
Great staff. Still looks a bit under construction and does not have after hours access yet. But once completed it will be very convenient.Jason O. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!