Customer Reviews for U-Haul Moving & Storage of West Pensacola

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of West Pensacola

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cynthia A. on

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Kimberly C. on

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Terry S. on

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Larricka M. on

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Kay S. on

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Matt was very helpful with my transaction. I will definitely use this location when I need the services in the future.

CHARITY C. on

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When I called to make the reservation the staff EXCEEDED my expectation. They were professional and helpful,. The staff at the pick up location were kind, helpful and professional. I was VERY pleased with the experience.

Stein A. on

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Great location. Lots of equipment available. Friendly personnel.

brian D. on

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The owner at this location was by far the most disrespectful and unhelpful person I have dealt with as a cusyomer. Uhaul would be well served to terminate its relationship with this owner/establishment.

john B. on

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Troy M. on

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Very helpful staff.

John O. on

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The agent, Mikal(?) Nix was outstanding! Start to finish this young man was a consumate professional. Extremely polite and very well-mannered. U-Haul couldn't ask for a better face for their company.

Kay H. on

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Warren B. on

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Send them to Matt at 4211 Mobile Highway Pensacola Florida

DAVID C. on

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nothing. the staff are very friendly. the experience was smooth and quick.

Terreance H. on

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Leslie O. on

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Only one person on duty when I picked up. Also the license tag needed replaced and I never noticed it until I was on my trip.

Antoinette V. on

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Devin H. on

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Curtis S. on

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John C. on

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Convenient location great customer service

Thomas L. on

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Awesome new business, helpfull employee's and nice owner. Easy in and out.

Kris V. on

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Jeff R. on

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Much, much better than the N. Davis Highway store.

ANGEL A. on

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It's confusing with two locations which are owned and operated by the same person less than a mile from each other. We called one location because we had a question before dropping off and was transferred to customer service who then told us we needed to call another number because that location doesn't have personnel on site. If the location doesn't have any employees, Uhaul should remove the number and replace it with the correct number as to remove confusion and additional time wasted from their customers. On a brighter note, the drop off location was incorrect on the reservation despite numerous calls to customer service and assurances that the location was changed, the representative at the storage unit assured we were not charged for the error in location.

AL M. on

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Service from Patrick Was excellent

James O. on

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Great customer service, informed staff, clean facility...

Jonathan P. on

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I rented nearest my house they had trailer told me I might have to go somewhere else to pick up soon as I left parking lot they text me with Mobile hyw location across town , my only gripe

BARBARA J. on

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Annmarie F. on

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Ms. Debbie is SO wonderful. She is an excellent representative of customer service, capability and thorough attention to detail. I use and highly recommend this location because of HER !!!!

cecil C. on

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Everything went exactly as planned and timely. Very professional.

James R. on

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The windshield could have been cleaned before I picked up the unit. Otherwise everything went well.

Brittany B. on

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Better welcoming customers opposed to coming off as the customers are burdens. The experience with returning was a little better but I got charged for the gas after I had put gas in the truck. I drove 6 miles from house to house round trip. Then I drove the Uhaul which was 2 miles. So 8 miles total. I felt very ripped off and charged for a service? I was never told about a service fee. Ever. I will never use or reccomend Uhaul again. Poor service.

Rosalind L. on

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You provide excellent customer service and the prices are reasonable so there isn't much more you can do!! Thank you for helping me with a smooth transition.

Terry W. on

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Melva M. on

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tracy f. on

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Your customer service representative at this location is RUDE, no personality, conversation flat and dry. Uhaul will hire anyone, but Will lose alot of business behind this guy. Will Never return. 👎

priscilla l. on

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The employee was nice and very helpful He made it easy for me to understand the rules for my storage . Very nice facility.

John S. on

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Did not like hours since it was not 24 he access nor limited access to certain doors. If facility was not 100 % operational why offer the service. It was more inconvenience to me and that is why left

William and Sue L. on

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The place is in the process of a renovation and it is really looking great

tammy p. on

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I was treated with respect and with the upmost consideration addressing my needs.

Siarra N. on

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JQ was a very nice guy....He was on his job He helped with everything Even showed me my Storage 💝💝

tracy f. on

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Rude didn't smile didn't greet me, if it wasn't for my daughter needing emergency storage unit I would have went somewhere else. He was horrible, 👎👎👎👎👎👎

MASHARI S. on

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Staff were all very friendly

Alfonso C. on

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Good service, communication, offered solutions, and facility

craig p. on

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Customer service gave me the run around and set reservations for the same location twice after I specifically requested a different location being that they closed at 3 p.m

charles h. on

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Brandon was so helpful and handled every detail for us.5 stars and more.could not have been more pleased. Thank you.