Customer Reviews for U-Haul Moving & Storage of West Pensacola

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of West Pensacola

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Kathy L.
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Customer did not leave a comment.

wanda H.
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Customer did not leave a comment.

feliciea H.
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Teach other u-haul locations how to be professional and courteous. Everyone was so nice and friendly. Very willing to assist and help me. My customer service was A1!!! Thank you!!??????

Everett E.
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This place helped me unhook and was friendly.

Eric B.
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Customer did not leave a comment.

Danny I.
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Customer did not leave a comment.

Jessica Rose H.
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Only One staff member working with no one around to assist him. He seemed completely unknowledgeable about how the return process worked. It took over an hour for him to process this seemingly simple return. Completely ridiculous!

William G.
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Customer did not leave a comment.

teressa P.
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Customer did not leave a comment.

Kristina C.
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Charles F.
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You need more staff available on Saturday as I had to wait for about 6 people to get waited on before it was my turn and there were only 2 people working. The clerk admitted they were always short-handed on weekends.

Richard R. | Overall Experience |
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Friendly and helpful, highest recommendation for moving and storage facilities.

rodney K.
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my experience was not as friendly as usual, also do not care for the new turn on policy not phone savy

Amy G.
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Customer did not leave a comment.

Brenda M.
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The vehicle needs maintenance. The check engine light is on, too much give in steering wheel and a really rough ride. I have rented vehicle s from Uhaul at least twice a month for a while and the truck was a disappointment.

Tina C.
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Customer did not leave a comment.

Ron P.
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Customer did not leave a comment.

Mitchell B. | Overall Experience |
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Served its purpose

TAKIA B.
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Chris checked me out and was Phenomenal. Thanks for assisting my family in a move!!

Rodney K.
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Customer did not leave a comment.

Raymond V.
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Rogeric C.
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CHARLES L.
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Great personnel.All were very helpfull and happy.Thanks DONNA.

Cory B.
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The young man that was working both Saturday and Sunday did an awesome job! He had terrific customer service skills and he really made the whole pick-up and drop off process very smoothe. I didn't catch his name but he was younger... mid 20's I'd guess and slim. I'll definitely be recommending and returning to this location in the future!

Wanda G.
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The young man that waited on me was very friendly and helpful. The only thing I would recommend is that they need to smile more. I will highly recommend this U Haul to anyone.

Rogeric C.
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Having more registers open would be ideal.

william w. | First Impressions |
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Savanna was very knowledgeable and helpful. All around good service

Wanda R.
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The guys at check in and check out were awesome!!!!

Mitchell B.
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The drop off procedure is somewhat terrible after hours. You do not make it obvious where trailers are supposed to go. I'm left wondering if I left it in the wrong spot. Was I supposed to leave it in line with the after hour trucks? I don't know. I'll find out if you fine me. I didn't like that. Improvement needs to be made.

Abner B.
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I was impressed with the app when returning the truck, it is quick and amazing. The last time I used your service that app wasn't in use.Thank you great experience.

Sam S.
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Customer did not leave a comment.

Danielle B.
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Jack C.
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Great, speedy customer service.

mizell M.
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Michael N.
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Agent was very courteous and helpful. It was all a pleasant experience.

Kenneth K.
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Great guys. Fun experience.

Robert W.
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if possible make a reservation, the first location we went to did not have the vehicle available we were looking for, they called around town to find where we could go to get what we wanted and made a reservation for us to insure what we wanted would still be there when we arrived - above and beyond required service

Brenda H.
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Customer did not leave a comment.

NICOLE D.
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Justin doesn't just go above and beyond, he truly knocks it outta the park! You wouldn't believe the lengths he went to to ensure everything was taken care of today! ~CG

John S.
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Absolutely Fabulous

Kara C.
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Brian T.
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Rodney K.
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Larry B.
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Associates were very professional. Let them know that their service is appreciated. Employee recognition is important.

Steven K.
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Customer did not leave a comment.

Lolita S.
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Don't change a thing, Awesome!!!!!!!

Robert H.
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Customer did not leave a comment.

sabrina W.
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Deanna P.
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Frustrating

john C.
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Rodney K.
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Alexis M.
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Tinisha A.
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Stein A.
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Excellent service as usual.

nicole d. | Overall Experience |
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I’m still locked out of 4 units current and paid. The General Manager obviously is under to much stress allowing a “bad day” to influence his business decisions. Possibly even causing serious hardship

Dawn G.
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The truck I rented the back of the truck was wet, so in turn got some of my stuff wet!! I returned my truck back the same day, but the worker didn't return the truck back to the system. So the next day I got a email telling me the truck was not returned. So I had to call and get this resolved, feel this is not acceptable!!!!

Benjamin L.
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Rodney K.
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Rachael F.
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Savannah blew our minds. She went above and beyond in customer service. She was quick efficient and totally cared about putting a smile on our face. We just moved to Pensacola from Las Vegas on 1/5/2020 and with U-Haul being our first encounter in Pensacola, Savannah definitely raised the bar we appreciate her so much and U-Haul for having such quality at the face of your customer service. She is world class

Dean L.
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Very large facility. Easy to drop off.

Brianne S.
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Customer did not leave a comment.

paul A.
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truck didnt drive all to well. made roaring noise the entire time, the back end made clicking and squeaking noise then stop and start again. yall scary noise. over all I got the job done. people at center were very nice and all around just cool guys. the truck was clean so I left it clean. no problems with uhaul at all just the truck probably should not be on the road. yes when the time comes I'll be using your services again.

Frankie H.
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Customer did not leave a comment.

jeffrey M.
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Great customer service from all of the staff.

rodney K.
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Takera C.
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Jake C.
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Cynthia O.
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Terry F.
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Joyce L.
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Give up all the information about the fees you're going to charge so 19.95 doesn't turn into 85 *!#@ing dollars!

Rodney K.
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Kim P.
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bonnie C.
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Everyone at this location was helpful and cuirtious. They all deserve a pat on the back.

Donna H.
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Customer did not leave a comment.

Lekisha H.
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Marvin P.
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This location is best at business. From customer service to the products provided.

Matthew W.
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I rented a utility trailer and they helped me hook and unhook it. They have a large selection at this location. Seems to be well ran.

Joseph B.
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First, after finishing the rental paperwork my son and I had to walk to get truck. No mention of getting truck pulled up front and ready to go. I had to pull the 19.95 rental sign out of window. Secondly, after getting in and going my son hands me a 3/4 empty airplane bottle of fireball out of the cup holder. Nice. What do I say about that one. Tells me no one cleaned truck. Will find it hard to recommend this U-haul to my friends and colleagues.

jessica h. | First Impressions |
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Your awesome

Daniel A.
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Nice place to rent equipment. Staff listens to your needs. Very friendly atmosphere.

Michael S.
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Customer did not leave a comment.

Monica R.
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Customer did not leave a comment.

david f. | First Impressions |
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Very clean, neat, well lighted, excellent condition. People very pleasant polite & accommodating. Matthew was exceptional. VERY pleased with his service and attitude. Please be sure to recognize him.

Rodney K.
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Customer did not leave a comment.

Judith C.
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While the truck was clean, it leaked and several of my items were wet. Thankfully, we didn't have to go too far and the items were not destroyed. Also, when we returned the truck, your female employee kept us standing in the rain while she inspected the truck for almost 30 minutes. I gather she was new and was trying to get everything right, but she could have, at least, offered us an umbrella or asked us to wait inside.

goerge M.
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Timothy M.
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Janie M.
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Krystal K.
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Upset that my original reserved truck was for a 20 ft truck and it was not at the orig location. Cust Svc even called to conf my reservation and never mentioned that the truck would be at another uhaul. This changed My mileage estimation and game plan for sure. I’m a single mom of 3 kids at Christmas trying to do an emergency move. But overall the actual pickup location for the truck was great and very accommodating.

Hakiem D.
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Customer did not leave a comment.

Carlos R.
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Excellent

Amanda H.
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Customer did not leave a comment.

David C.
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Samuel C.
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Customer did not leave a comment.

Richard H.
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U Haul has an excellent combinatio0n of cost, quality, and service. I was very impressed with the overall operation. this is the second time I have used U-haul and have been impressed both times.

Bonnie M.
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Customer service personnel went over and above to make my rental work for me. They found great solutions to my challenges. An A #1 staff all around.

Rodney K.
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Customer did not leave a comment.

Jacquelyn J.
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George B.
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Customer did not leave a comment.

Leanne T.
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I would like to commend the staff (Debbie in particular) for being so friendly and easy to work with. But I had a negative experience with U-Haul over all. My truck was rented out to a different customer which resulted in an almost hour long process to try to figure out why the odometers didn’t match on the survey vs in the truck. Then when I given a different truck it was dirty and I did not get the utility dolly I had paid for. This made my move out/move-in much more difficult.

Brian J.
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Good job, easy process with the app. Thanks

Tanika W.
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Customer did not leave a comment.

Parthenia W.
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Customer did not leave a comment.

stephen R.
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Great location, the employees were very helpful and friendly.

paul m. | First Impressions |
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You’re have an excellent staff; they are very helpful!

Andrew M.
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I was charged for telling the automated return system that the truck was unclean. It had been unclean sense I picked it up, smelling like someone spilt beer under the driver seat. I answered no response to wether or not I will be recommending uhaul to others because I will no longer be using uhaul if I do not have this charge rectified. If it had been a person I dealt with this wouldn't have happened the automated system is flawed and this is a major thing that needs to be fixed.

robyn R.
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Customer did not leave a comment.

RICHARD D. | First Impressions |
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extremely helpful

James O. | First Impressions |
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Great customer service, informed staff, clean facility...

tracy f. | Overall Experience |
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Your customer service representative at this location is RUDE, no personality, conversation flat and dry. Uhaul will hire anyone, but Will lose alot of business behind this guy. Will Never return. 👎

priscilla l. | First Impressions |
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The employee was nice and very helpful He made it easy for me to understand the rules for my storage . Very nice facility.

John S. | Overall Experience |
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Did not like hours since it was not 24 he access nor limited access to certain doors. If facility was not 100 % operational why offer the service. It was more inconvenience to me and that is why left

William and Sue L. | First Impressions |
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The place is in the process of a renovation and it is really looking great

tammy p. | First Impressions |
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I was treated with respect and with the upmost consideration addressing my needs.

Siarra N. | First Impressions |
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JQ was a very nice guy....He was on his job He helped with everything Even showed me my Storage 💝💝

tracy f. | First Impressions |
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Rude didn't smile didn't greet me, if it wasn't for my daughter needing emergency storage unit I would have went somewhere else. He was horrible, 👎👎👎👎👎👎

MASHARI S. | First Impressions |
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Staff were all very friendly

Alfonso C. | First Impressions |
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Good service, communication, offered solutions, and facility

craig p. | Reservation |
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Customer service gave me the run around and set reservations for the same location twice after I specifically requested a different location being that they closed at 3 p.m

charles h. | Reservation |
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Brandon was so helpful and handled every detail for us.5 stars and more.could not have been more pleased. Thank you.

No reviews have been submitted for this location.

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