Customer Reviews for U-Haul Moving & Storage of West Pensacola

1,401 reviews

4211 Mobile Hwy   Pensacola, FL 32506

(850) 266-7482

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(850) 266-7482

4211 Mobile Hwy
Pensacola, FL 32506

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

CHARLES J. 
Rating:
5.0

The truck was in great shape and did not give us a problem.

HAROLD L. 
Rating:
5.0

Everyone I dealt with during my rental period offered excellent service. It was refreshing to see people go out of their way to be helpful.

Lyne V.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kathryn S. 
Rating:
5.0

Customer did not leave a comment.

Greg M. 
Rating:
4.0

Lower the rate per mile

JEFFERY A. 
Rating:
4.0

Accommendating and Flexible Worked w me

Keith w.  |  Overall Experience 
Rating:
5.0

The staff was wonderful I will definitely recommend you guys.

Takivia G.  |  Overall Experience 
Rating:
1.0

Personnel told us that we didn't need anything when we dropped the trailer off a day early. Then we were charged and extra day on our card. I'm still waiting for that charge to come off. I won't make the mistake of not getting something in writing if I use Uhaul again.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

MERLE J. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

They went above and beyond at this location.

ANNE W. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

.

HAYDEE H. 
Rating:
4.0

While this location was awesome, my overall experience with U-Haul has been awful lately. With this reservation and a previous reservation I booked at one location and after driving almost 30 minutes to get to the location where my reservation was I was advised that I would need to drive an addition 15 minutes to another location due to the equipment not being available. This has been a complete wast of time and gas for me. And not once has the staff apologized or offered any type of discount or compensation for not having my “guaranteed” equipment.

JAIRETT B. 
Rating:
5.0

Customer did not leave a comment.

BRANDON H. 
Rating:
5.0

Customer did not leave a comment.

Jennifer K. 
Rating:
5.0

N/A

CAROL J. 
Rating:
5.0

The improvement can be made to the when and who you assign for drop-off and pick-up locations. I was sent around the world until I requested the above location. U-Haul needs to improve that process overall.

YVONNE G. 
Rating:
5.0

Customer did not leave a comment.

DARYL D. 
Rating:
5.0

Customer did not leave a comment.

MARK F. 
Rating:
4.0

Customer did not leave a comment.

CLARLITHA A. 
Rating:
3.0

Had reserved a storage unit three weeks prior. Got there and there was no unit available for what I reserved for.

Michael A. 
Rating:
3.0

Customer did not leave a comment.

HAIM D. 
Rating:
4.0

Customer did not leave a comment.

CHARLENE H.  |  Overall Experience 
Rating:
5.0

You guys were great.i just only needed something temporary for my move or else I would have stayed.

Matthew M.  |  Overall Experience 
Rating:
1.0

Justin, the manager, made poor excuses for why he could not assist me and then said it was due to Uhaul policy but he could not show me the policy when I asked to see it.

Jennifer S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK R. 
Rating:
5.0

Customer did not leave a comment.

JALEN J. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
5.0

the rental had a flat tire two hours into the move. I had to wait almost two for the , tire to be changed

DONALD D. 
Rating:
5.0

Excellent service. Very professional. Very attentive and efficient.

PAMELA M. 
Rating:
4.0

Customer did not leave a comment.

THOMAS H. 
Rating:
1.0

Customer did not leave a comment.

TIFFANYMAY R. 
Rating:
5.0

Customer did not leave a comment.

TALONA B. 
Rating:
5.0

I reserved a 26 foot truck on Sunday at the pace Boulevard location when I showed up Wednesday morning at 9 AM to pick up my truck that I have reserved they had no trucks on the lot I asked young man working there if he could find me another truck somewhere else but to him seem like I was just disturbing him and wasting his time so I had to go to another location on mobile highway to see if they had a truck that they could reserve for me and hold for me and lucky that location had a 26 foot truck I can get as far as the reservation part of U-Haul I definitely do not recommend reserving a truck because the truck I reserved was not at the lot at the time it's shit I was gone it was going to be there I wasted half my morning to find a U-Haul truck so I could get my move done in one day unfortunately it took me a second day to get my moving done and I had to turn the truck in the following morning at 9 AM nobody seem to care that I ran through these problems no there was no condolences all I'm sorry this happened or anything is like oh well take our truck and move on I figure with U-Haul being a multi billion dollar corporation the service should be a lot better when you reserve a vehicle and expect to be there three days later so you can start your move on time the location I went to on mobile highway they were friendly they did a good job I was very happy with them I just was not happy with the reservations and the pace hwy location

KENNETH G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT J. 
Rating:
5.0

Make a box 1/3 larger

DAVID MARTIN S. 
Rating:
2.0

App to check in didn't work well for me. Took 30 min to check in. The truck was terrible. No trash but was not clean. Whole in muffler and was extremely noisy. Alignment was way off and hard to drive. Couldn't use app to return truck and had to get a person. Told him about how noisy it was and he blew me off. Will not use this location again.

Gwenn H. 
Rating:
2.0

YOU DONT REALLY WANT TO KNOW!!!!! YOUR YOUR INTER-COMPANY COMMUNICATION LEAVES ALOT TO BE DESIRED!?!?! WAS WAY WAY OVER. CHARGED FOR SERVICES OVER $1,000.00 HAD TO WAIT TO RECEIVE BACK IN MY BANK ACCOUNT NOT REALLY A GOOD THING SINCE IT WAS RIGHT BEFORE CHRISTMAS!!!

Craig G. 
Rating:
5.0

Customer did not leave a comment.

RODNEY K. 
Rating:
5.0

Friendly and helpful. Great team there. Thank you for making the pick up quick and easy!

DAVID D. 
Rating:
4.0

I thank you so much for letting me get my things out before they were sold i really appericate that more than words can say thank you again

Breanna W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RYAN S. 
Rating:
4.0

Customer did not leave a comment.

LISA C. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
4.0

Nice friendly & informative staff. Sometimes I had to wait for service because they are usually busy on the phone or assisting other people but they make sure to tend to you at their earliest convenience. Would recommend this Uhaul location.

Shaneka M.  |  Overall Experience 
Rating:
5.0

Very happy with everything. The whole thing went smoothly. Customer service and support was great. I ended up also renting a storage unit at this location because of how helpful the representatives were.

TAMMY W. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH F. 
Rating:
5.0

Thank you

DOUGLAS C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
1.0

How bout not lying over and over and over? How bout treating your customers with respect? How bout not laughing at your customers because they've been lied to over and over? I will never use uhaul again and I will do everything in my power to keep others from doing so as well. You are a trash company with zero interest in your customers.

Michael P. 
Rating:
4.0

Returning equipment after hours is uncomfortable as the neighborhood is not very safe.

ARTHUR R. 
Rating:
1.0

very hot , all my stuff had mildew on it, floors were a mess..wax everywhere,blowers and dampness horrible maintenance...

Lisa O.  |  Overall Experience 
Rating:
5.0

Great service. Great staff. Dont change it. Mathew is awesome.

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

RORY S. 
Rating:
3.0

Customer did not leave a comment.

DEMETRIUS G. 
Rating:
2.0

I understand it's not easy to work on a weekend but all staff have a horrible demeanor. Unhappy and miserable to be the location. Not rude but it was an extremely uncomfortable environment. They seemed annoyed both at pick up and drop off.

DEREK M. 
Rating:
4.0

And when I needed a storage facility I'm gonna get ya'll have a good those guys were excellent

richard v.  |  Overall Experience 
Rating:
5.0

It was great

Shanya B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian F.  |  Overall Experience 
Rating:
5.0

The guys were great and the trailer was perfect for the job. Thanks

NEAL B. 
Rating:
3.0

Customer did not leave a comment.

Tamara C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Russell M. 
Rating:
4.0

Customer did not leave a comment.

Justine S. 
Rating:
4.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Totally satisfied

MARILYN T. 
Rating:
4.0

Huge place lots of trailers

Leon W. 
Rating:
5.0

Customer did not leave a comment.

TONJA S. 
Rating:
5.0

Customer did not leave a comment.

Savannah P. 
Rating:
1.0

TOTAL NIGHTMARE WITH UHAUL, I WILL NEVER USE THIS SERVICE AGAIN.

Jesse M. 
Rating:
5.0

Customer did not leave a comment.

Willie E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HUY L. 
Rating:
5.0

The assistant manager is very friendly and made accommodations for me. He was patient and calm when an angry customer came in yelling.

DONNA C.  |  First Impressions 
Rating:
5.0

I couldn't be happier the way everything went. Thanks

AIME L. 
Rating:
5.0

Very smooth process...no problems

RODERICK P. 
Rating:
4.0

Understaffed

Wade G. 
Rating:
5.0

Customer did not leave a comment.

MARK R. 
Rating:
4.0

Customer did not leave a comment.

ARTHOR F. 
Rating:
5.0

Truck suspension was in bad shape. Customer service was first class and will definitely use this location again!!!

Justin J. 
Rating:
5.0

Customer did not leave a comment.

ROBERT J. 
Rating:
5.0

Very typical U-Haul truck. Functional but beat the hell. Slightly slipping transmission and it seemed like a U Joint in the front suspension was about to go out because of all the clicking. Still functional for local moving. Great air conditioning though. The young man that took my order when I picked it up was sort of a smart ass but when I dropped it off "everyone" was fantastic and very professional. I didn't see the guy who took my order at that time.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Tony W. 
Rating:
5.0

Keep up the good work! These guys are very polite and professional. I will keep coming across town to rent from this location.

YASHITA M. 
Rating:
5.0

Customer did not leave a comment.

Debra E.  |  First Impressions 
Rating:
4.0

I think it is a ripoff that you do not pro rate. I emptied my unit on the 27th by 8:3.0 am. My rental renewal date is the 24th. The 25th was Thanksgiving. I had to pay for the whole month of December plus insurance for a empty unit. Not fair you have the ability to rent it to someone else and collect double rent.

HAZEL B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Travis E.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Leslie S. 
Rating:
5.0

Customer did not leave a comment.

DEBRA E. 
Rating:
5.0

Customer did not leave a comment.

Kimberly L. 
Rating:
5.0

Customer did not leave a comment.

Sara H. 
Rating:
4.0

When sending email/text to confirm pick up of empty u-boxes please mention that the pads need to be folded. We had movers on both ends of our move, so we didn't handle them at all, just locked and unlocked them for the movers. We didn't know the pads needed to be folded and the uhaul pick up person was a bit snappy at us because they weren't.

Amanda M. 
Rating:
5.0

Great customer service! I will only use this location. It was so nice dealing with professional young men in this crazy world. They deserve lots of praise!

Nancy S. 
Rating:
5.0

Customer did not leave a comment.

RODNEY K. 
Rating:
5.0

Customer did not leave a comment.

adams S. 
Rating:
4.0

I had to settle for a 20ft truck when I requested a 10ft. The truck was clean but I had to feather the throttle for the entire 100 mile trip due to squealing belts.

RICHARD B. 
Rating:
5.0

Good customer service

CARMEN M. 
Rating:
5.0

I was stressed and uhaul took some of the load off and then I started moving everything and I was a little late getting the truck back I was to have it for 4 hours and I was thirty minutes late because I moved by myself and I never want to do that again never but they weren't really all that mad or I was slap worn out but I got it done praise God thank you uhaul

BRAD J. 
Rating:
5.0

Thanks for anything

jose g.  |  Overall Experience 
Rating:
4.0

You were understaffed the last day we were there...others in line were complaining. Facility was out of printer ink so had to rely on email contract/registration for the truck and car transporter.

RICHARD F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Z. 
Rating:
3.0

The equipment confirmed was not available. I ended up having to take a larger truck (20ft instead of 15ft) even though I did not want or need a larger truck. It was frustrating that my pickup location was changed the morning of my pickup only to find out that the equipment that I reserved was not available.

J Brooks E. 
Rating:
5.0

Customer did not leave a comment.

Theodore H. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

ALICE W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Nothing to improve. The staff allocated a truck for my one-way 700 mile rental that was in great condition

DANNY I. 
Rating:
5.0

Very helpful in making our reservation and with returning truck. Very pleasant people

KEITH H. 
Rating:
5.0

Customer did not leave a comment.

CORBIN C. 
Rating:
5.0

Customer did not leave a comment.

MARJORIE W. 
Rating:
5.0

Customer did not leave a comment.

Ted B. 
Rating:
3.0

Seemed shirt handed for such a big place!!

Doug D. 
Rating:
5.0

Customer did not leave a comment.

RAY M. 
Rating:
5.0

Customer did not leave a comment.

ERIC B. 
Rating:
5.0

I had some issues with my rental and every staff member was helpful and professional about resolving my concerns. Thanks!

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Leon W.  |  Overall Experience 
Rating:
1.0

Over charged me said I would get some of my money back feel I was told that just to get me off the phone well let people know not to go there very very unhappy never got money back.

TABITHA Y. 
Rating:
2.0

The highway patrol pull me over on I-10 saying I had no lights on the U-Haul trailer we discovered the only light that worked was the turn signal light upper right turn signal....

CALVIN V. 
Rating:
5.0

Customer did not leave a comment.

PATRICK M. 
Rating:
4.0

Customer did not leave a comment.

Bruce W. 
Rating:
4.0

Thank you for everything.

WYTERIA W. 
Rating:
5.0

Customer did not leave a comment.

Max K.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Joseph C.  |  Overall Experience 
Rating:
5.0

Made the arrangements to rent without knowing anything about the business or area. We were very pleased with whole whole setup and experience.

BRENDA G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

carlos s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anna h.  |  Overall Experience 
Rating:
5.0

Everyone was helpful

Laura S.  |  Overall Experience 
Rating:
5.0

Wow Air conditioned and climate controlled and insured ! The price is fair and the service is superior.

Al G.  |  Overall Experience 
Rating:
1.0

They changed looked with no permission…. It was bad service

HARRY D.  |  Overall Experience 
Rating:
1.0

The employees are not helpful and act like you are bothering them. And my checkout date was 10/29/21. That's the day I emptied my storage and left the door up so they could see. It's a shame it took til 11/1/21 for them to notice. There are cameras. That's just a shame.

Shannon T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carmen S.  |  First Impressions 
Rating:
4.0

Need better Lighting and a fence for security

DOUG S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amanda m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS N.  |  First Impressions 
Rating:
5.0

Really appreciated the mattress hauler...but a bit tight for our thick mattress...may want to make one side about an inch wider

RICHARD F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

thomas c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carol P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherita M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

virginia b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

johnnessa e.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

stacy n.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Debra S.  |  First Impressions 
Rating:
2.0

I reserved a two bedroom 10x10 storage online when I got to the U-Haul store staff could not find my reservation I was given a 5x10 storage all my stuff did not fit into the storage I had to give some of my stuff away and store some of my stuff at a different location. This delayed me returning the U-Haul truck rental. This is very inconvenient. Will never use or recommend again!

Wendy J.  |  First Impressions 
Rating:
5.0

Manager went out of his way to help resolve problems we were having with another storage place.

debra c.  |  First Impressions 
Rating:
5.0

I would have acces hours longer for those of needing more time..

Roger C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Angela R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GARY G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dianne F.  |  First Impressions 
Rating:
3.0

After assignment to a storage unit, and after unloading the truck, went to my unit....and it was occupied. Moving is already stressful enough as it is, but assigning an occupied unit is just unacceptable. Even though they made it right, after me having to walk the premises myself, I found an empty unit, and I informed uhaul of their mistake. They comped me a LOCK for the inconvenience. Lol....unacceptable.

Krystal V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

gloria s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stephen s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy r.  |  First Impressions 
Rating:
4.0

Would be nice if it was 24 hr access since we have the access cards. Everything else was great!

Joshua V.  |  First Impressions 
Rating:
5.0

They were very helpful, explained everything. Showed me how everything worked. They have a great staff. The place is clean, friendly service, far pricing. Answer questions and are very professional.

Kelly M.  |  First Impressions 
Rating:
5.0

Very Outstanding Service

SHARON P.  |  First Impressions 
Rating:
5.0

Thanks for your help Michael ..

Ernest h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jason b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeanne W.  |  First Impressions 
Rating:
5.0

The staff were very friendly and helpful!

REBECCA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Willie E.  |  First Impressions 
Rating:
4.0

Access to the units could be a little longer. I was moving things alone and ran out of time due to the access unit closing at 10pm. So I had to keep the truck another day.

Steffi G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

eliezer P.  |  First Impressions 
Rating:
5.0

Matthew provided excellent customer service.

Richard S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leon W.  |  First Impressions 
Rating:
5.0

I have never had such a pleasant experience with renting a storage unit! Your representative Debbie is not only very professional, but she is extremely helpful, friendly, and an absolute joy to do business with. UHaul has quite an asset with Debbie as an employee! I will definitely recommend your UHaul facility as the best for renting trucks, storage units, & very helpful, friendly staff! Please thank Debbie again for me!

CATHERINE R.  |  First Impressions 
Rating:
5.0

Your employees are fabulous. In particular, Thomas (I believe that is his name) is very efficient, knowledgeable, and helpful. I was there on a day when your cable for WiFi had been cut and the woman and man there kept a cool head, explained that it would take a bit longer than usual due to the outage, and never really seemed flustered. You have a great staff.

STEPHANIE J.  |  First Impressions 
Rating:
5.0

It was a very rough move it got bad when we loaded and went to facility to unload and found out the lock hadn’t been removed off our locker and no one was there to assist contacted customer service and ask for help where they weren’t to much help at first finally transferred me to a manager on duty and she reached out to general manager Justin and he walked me through to getting a different unit actually right next to my unit so I didn’t have to miss another day at work so I highly recommend this facility they will and do go above and beyond to help there customers and make sure they help any way possible

JOSHUA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brittney P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelli B.  |  First Impressions 
Rating:
1.0

We have had to move our unit 3 times because of water damage. 1st the roof leaked and now water came in from the ground level and roof..

Michelle N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DOUG S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

robert h.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Joseph C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

virginia y.  |  First Impressions 
Rating:
5.0

Excellent service from Justin!! Very nice storage units, clean and well laid out. Having carts to help with the move made all the difference in moving. Very happy with the unit and service.

Greg M.  |  First Impressions 
Rating:
3.0

It was 7:30 PM Central Time, July 4, 2020. More than 24 hours after I was issued the access swipe card and it is STILL NOT working. And of course the office closed at 7 PM.

Orlando G.  |  First Impressions 
Rating:
5.0

Lots of equipment available for the move. Outstanding service at both the pickup and at the destination. All employees very professional.

CHARLENE H.  |  First Impressions 
Rating:
5.0

Very Professional

richard B.  |  First Impressions 
Rating:
5.0

Great customer service, informed staff, clean facility...

James O.  |  First Impressions 
Rating:
5.0

I was treated with respect and with the upmost consideration addressing my needs.

tammy p.  |  First Impressions 
Rating:
5.0

JQ was a very nice guy....He was on his job He helped with everything Even showed me my Storage 💝💝

Siarra N.  |  First Impressions 
No reviews have been submitted for this location.

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