Customer Reviews for U-Haul Moving & Storage of West Tampa

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of West Tampa

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Gigi B. on

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great expedited services

James S. on

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Couldn't haul what I needed. Inside of tire was bald. Didn't look at it that close to start with but once arrived to use it I saw the inside was bald and didn't trust it to haul my expensive boxes.

Ariel R. on

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The front desk girl didn’t explain anything at all in the rental, just gave me a papers and good to go, I was late for my return and she didn’t say anything about the self return in uhaul.com or after hours policy and for that reason they charged me an extra day ($34.99)! Shouldn’t be lime this! They just gave me my money back for her mistake or poor training!

john C. on

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The wiring were hanging out by the hitch. Need to organize it

Gary G. on

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Everything was great at this location. Problem was with web/software issues at both Reservation and at Turn-In just after 7 PM. Tech issues or software/website issues can make or break the whole process: ***Why can't I book online, and/or pay online, and just come in and quickly pick up my trailer or truck? Rental Car co's do it! ***Why do they say I don't have an account under any of my 2 phone numbers or 2 emails, when in fact I've rented from Uhaul a dozen times, and they have my numbers and old orders history, and they send me emails at my email frequently? ***Why is Turn-In after 7 such a pain? Like a moving target of web area 51...Spent a half hour trying to turn the dumb thing in on site, then went home and spent another half hour trying to turn it in from my desktop --- MAKE IT EASY! DUH!...You're going to penalize customers and put obstacles in their path to satisfaction?

ELAINE H. on

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Great manager, very friendly

parthenia K. on

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They charged me 758.00 for less than 20 miles and took out 40.00 after I turned the truck in way early never again will use u haul my account in the negative right now for no reason.

Carlton L. on

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Everything was fine

Mario M. on

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This place has been an awesome experience in many ways for me , mostly Thanks to the people who work there. I have rented quite a few trucks over the years , for various reasons , and recently rented a pair of storage units while I searched for a new house, after selling my previous one. I did not have one problem in that time period with the people , or the equipment , or the facility. I have nothing but praise for this place.

Gisleivy P. on

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James K. on

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Wait lines are long....phone reservations are horrible.

Oraldo G. on

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Alejandro I. on

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Amberly S. on

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Casimiro B. on

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CARLOS ENRIQUE C. on

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Ronald P. on

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Adolfo A. on

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Charles K. on

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I was told I could drop off my trailer rental at the nearest U-Haul location to me at my destination. This was not the case. I was emailed a drop off location at 4378 NW 31st Ave, Ft. Lauderdale 33309 which was not convenient to my home. I requested the drop off at 2801 N Dixie but was told there was no store there. I knew there was a big one but no one seemed to be able to find it at the rental store. But I was OK with the emailed location even if it was out of the way. When I got there I was treated very rude.

Ronald W. on

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Tina O. on

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Rodrigo B. on

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Douglas K. on

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Keep up the great work!

GILBERTO L. on

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Stephen E. on

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Just a thought, and not anything terribly negative...I believe customer service is "Critical" to the customer experience. When I called and set up the reservation---and by the way, all I rented was a hand dolly. The lady on the phone was phenomenal! Unfortunately, that did not transfer to the cashiers checking customers in. Slow, not attentive to people's time, hardly hospitable...I was just a number.

Calderin I. on

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It is 2min from my house and they are very helpful

Cindy C. on

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Douglas R. on

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So helpful and professional. Only minor complaint was the card machine wasnt working at the register. but the cashier next to her helped out immediately.

mario M. on

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Mark N. on

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Carlos C. on

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Nicholas O. on

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There were a lot of ants and gnats in the rented vehicle.

Gabriel A. on

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the pickup was clean and in good condition! But my experience with Uhal was terrible! I'm waiting for the resolution of the charge that I had, because I was charged a fee that nothing happened, and also told me one thing on the phone, and charged another.

DAVID P. on

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Dropped off truck after hours. No hassle, no problems.

Thomas B. on

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I didn’t get my containers from this location. However, they did contact me a month and a half after my goods were delivered that I owed rent for the container. Also, if I didn’t pay, they would put a lien on my goods in the container. It really didn’t matter if they put a lien on the goods because my goods weren’t in the container. My goods were delivered timely and safely, it’s the bills I continued to receive after I no longer had the containers. It took several phone calls to several locations to get it all straightened out, but it was very frustrating when I continued to receive these bills and the threats to put a lien on my goods.

Jeff S. on

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Very convenient drop off procedure. Pulled in. Someone came out to unhook trailer. Checked me out and had emailed receipt before I pulled out of parking lot.

Gregory S. on

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When I returned my trailer, the UHaul employee did not tell me I was good to go. He just took pics and then went on to other customers as I sat waiting. Finally, I asked him if I was finished and he said yes. So I sat for 5 minutes for nothing. He did not offer me a receipt or tell me one would be sent via email. First time this has ever happened, normally the employees are great.

DARIEN S. on

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Frederick V. on

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rhyan m. on

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With 2 years of storage I am blown out of the water with Uhaul consistency.

Denys J. on

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The only problem I really had was when I was moving my things out of storage, I realized a lot of my things were missing that were definitely put in my storage unit. I have a washer and dryer that leg

javier z. on

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Great service.

Jenice Chiquita C. on

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NICE STORAGE I CAN RELY ON YOU ALL at U-HAUL.

javier m. on

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Service es soss y told de manager my forniture hay have mood

Ana G. on

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Is good

RICHARD/ TOBI L. on

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Never had a problem with anyone or the storage unit.

Samantha F. on

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The 2 ladys that helped with my check in were awesome they were so helpful with getting my set up and making sure i had everything i needed.

Barbara D. on

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Maravilloso storage.

Sarah G. on

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Erica and the rest of the staff were great! Super helpful and friendly! Drop off was quick and easy. Thank you for making the move a little bit easier.

SAMANTHA M. on

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Good

Bobby D. on

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Great customer service but charges weren’t corrected. Still trying to get it handled.

Mulbah G. on

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The manager is the problem, change him please

Xiomara D. on

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Buena atención

Oleksandr V. on

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Fast and convenient

Kathleen N. on

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Great Service! Not only was it fast, but the gentleman had a great sense of humor, and trust me I needed it after my long drive from VA. Thanks a lot!!

Joyce M. on

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Im upset because you dont give refunds to customers that only went over 2day having there stuff to take everything out for that month. I wish i known that i would of took it out before the new month c

Marlly S. on

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I’m unsatisfied with the storage every time I Go to drop something off it’s so over crowded. On Sunday’s it’s horrible the same drive entrances is used an exit there’s no other it’s dangerous.

Jose M. on

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It was my first time renting a storage and when I asked for help they just weren’t really interested in answering some of my questions, trying to make me feel dumb. Such poor service will never rent.

mario m. on

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Excellent service , especially considering that there were more people in line behind me , I wasn't made to feel pressured into making a decision . I was given options and answers for my situation .

brett m. on

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Unprepared. No communication. A very unpleasant experience. Never use them.

Juan S. on

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They were very professional at all the time.

Jeffrey T. on

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Everything was great as far as the staff. The u haul system kept crashing though at checkout

Katelin L. on

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There were roaches in our belongings. This is unacceptable. Also the unresponsiveness of the facility is very disappointing. And if I was like that at my job I would get fired.

javier z. on

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Great service

Carol c. on

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The staff and facilities were friendly and clean easy access and close to home

bessie a. on

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To Uhaul I have been very happy with Uhaul service moving in town or out of town. I will tell my friends when they decide to move call Uhaul.Two thumb up

Rafael O. on

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Perfect. Atención

stephanie t. on

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Very pleased

Mark B. on

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Employees are very helpful and very friendly. The management is very understanding and are willing to work with you. I would use there storage facility again it was clean,safe they made my move easier

ROCKY L. on

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Hello. I didn't have any surprises (that's a good thing). The parking lots could probably be swept more frequently but otherwise, the storage units were clean & I didn't see any pests. Thanks!

david b. on

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You should make it easier to alert customers to the needs for box accessories. The counter person did not supply them when pulled the boxes. I had to come back and ask what to put hanger on.

Jeff M. on

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thank you

RIchard M. on

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Helped my wife load things into her car. They were great.

Jacquelyn B. on

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The power kept ing out during move in with our cars loaded and we couldn't access unit. There was dirty underwear in my unit and when i moved out just a few weeks later my stuff smelled like smoke.

Lana L. on

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I thought I had a 10x15 climate control unit but when I arrived it was not

RICHARD P. on

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I have been a customer for over 5 years and I live elsewhere out of the area and my things was well good and taking care off this Uhaul is the best I will do this again it I had to

CARLOS A. on

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A safe place to storage i recommend

Elizabeth B. on

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Staff/Owner very helpful. They offered to go above and beyond to make pick up and delivery easy ptocess

barbara c. on

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Wonderful staff, and clean facility! They made the process simple! Barb

argueda v. on

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I just have a complaint. Nobody explained to me that if my storage space didn't have AC my mattress would get mold. If somebody would told me that I would sure get the one with AC. I THREW IT AWAY

Robert W. on

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Reserved online a climate controlled unit and when I arrived at the store, neither the size or climate control was available for me. Had to go somewhere else.

luis p. on

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The employees were very friendly and knowledgeable. I will recommend this company and facilitating to anyone who needs help on moving and storage. Thanks for your help.

kenisha s. on

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The 2nd floor was fine and climate controlled so no problems. However, the 1st floor smelled musty. They should not charge for access after 7pm. People need to access stuff after their work day.

Fonda L. on

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Great facility!

JAWARA F. on

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Good facility but there needs to be a better plan in place to open the big bay doors in the back. When you press the intercom no one answers and you have to go all the way to the way to the front

Jonathan S. on

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The woman who delivered our U-Boxes was on time, helpful, and very courteous.

Amariz M. on

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Was a good experience

GREGORY G. on

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The people here are GREAT !!!! After a 20 hour drive, they got me into my storage quickly, answered all my questions, and were very helpful. The facility is very secure. I highly recommend them !!!!

Lennie P. on

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The storage facility doors were always open and you could walk right in the door. No way to email receipts on auto pay accounts and manager and I worked with corporate to inform of issue...

June E M. on

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The lights should come on sooner. It's remote and you have to walk too far before the lights come on. Otherwise A+

Alysha S. on

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Great Service

Sadi B. on

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Professional and caring! Thanks for all your help from your staff and employees.

Johnathan H. on

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thanks

JOSE S. on

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