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Nikeva A | Overall ExperienceSelf Storage Units in Tampa, FL, 33614
U-Haul Moving & Storage of West Tampa
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Features Available at this Facility :
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Available Units (All Sizes are Approximate)
What Is Online Move-In / Rent Now?
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U-Haul Moving & Storage at West Waters Ave
5404 W Waters Ave, Tampa, FL 33634 View Available Units2.3 miles from this location -
U-Haul Moving & Storage at Florida Ave
9505 N Florida Ave, Tampa, FL 33612 View Available Units4.6 miles from this location -
U-Haul Moving & Storage of North Tampa
10415 N Florida Ave, Tampa, FL 33612 View Available Units4.9 miles from this location -
U-Haul Moving & Storage at Citrus Park
6111 Gunn Hwy, Tampa, FL 33625 View Available Units5.1 miles from this location
Storage Customer Reviews
- 4.5 Average Customer Rating
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Excelente servicio y excelente atención al cliente!
MINERVA M | First ImpressionsFor 2 and a half years I had a space there and each time that I had to visit I always felt welcomed and was treated kindly from the mechanics and cleaning crew to the office personnel, thank you all for your perfessionalism.
mike r | Overall ExperienceThe calls constantly roll over to customer care as if the phones are forwarded. I called 5 days in a row to have an issue resolved and could not reach a representative at the property. I even called from the parking lot to see if they would answer. I walked inside and there were three gentleman all on their cell phones - no customers - All three were not trained in "storage" and advised me to text the manager, which I did with no response. I called again in the middle of the day and reached you. Both my storage units are still not showing on my app for me to manage and one of mine still has a red tag preventing me from accessing even though I paid the amount due with you - I will check again tomorrow
Angela S | First ImpressionsI was very pleased the whole time I had my storage. The staff was always wonderful to my family and I.
Melissa B | Overall ExperienceUnfortunately, I was signed up without my approval, and charged a month’s fee before finally reaching someone who could cancel me today. . Although I tried doing this earlier- and thought it was taken care of. Meanwhile- you took payment for October. Hoping someone calls me about a refund.
Merrill L | Overall ExperienceTiming of the gates to access, the poor quality of light and visibility in the hallways and the pay was ridiculous for the size of the unit the only reason I left was because of these things I got the exact same size at extra space storage for 110 a month rather thank 250 plus and 24/7 entry
Andres C | Overall ExperienceExcellent service.
DELIO M | Overall ExperienceMuy bueno 👌
Fernando B | Overall ExperienceI never use occupied signed, etc. etc. etc. I sent an email saying I had no interest in this and it was done by an issue with your app. I didn’t even rent the vehicle because you didn’t have a vehicle with the material with the moving equipment that I had reserved, that would’ve been necessary for me to use the unit
Elizabeth R | Overall ExperienceMisleading news announcement. Customer service booked wrong size, not climate controlled which defeated the point, didn't explain the time clearly. Counter rep showed zero concern over csr incorrect info. Was cold and like speaking to a scripted robot.
Denise S | First ImpressionsFueron muy atentos y cordiales con todo lo que necesitamos
Jose G | First ImpressionsIt was a bit of a mixed bag. Some reps were great like Makala at the Tampa Waters Ave location that booked my storage. When I first called I was bounced around, transfered a few times by folks that seemed uninterested. When I got to the location for my storage, I was almost turned away. They claimed I didnt have a reservation and they didnt have any storage left. I was about to leave but I pulled up my confirmation and showed it to the manager and he said "Oh, you are already moved in" in the system. Makala was right to move me in, that ensured it was there. But the manager was about to watch me leave, while having my storage showing already moved in. When I asked about a reservation, he should have checked both status, reserved vs moved in. If it is a practice to move people in when they call over the phone to book a storage, he should have checked both status before potentially walking out. After we cleared that up, I went to check the unit but the card didnt work. At this location there are 3 check in terminals and you have to use one specific terminal to log in and then scan the card again to enter. Well I did not do it right the first time so I had to go back and he explained it again. I got it the second time, but I couldnt help but thinking, why not just escort me back there and show me the unit? And let me inspect it before booking and show me how to enter the building? He could have helped more. It was a day before a major hurricane was coming through, it was slow half the city was evacuating. The busiest guy was the propane operator. I got the impression that they would rather customers are not around so the can hang out and talk rather than helping customers. They were nice and freindly, but working in customer service over 30 years, I can tell when someone is attentive and goes above and beyond vs quick to get you out the door so they can do something else. The manager after the rocky start and the directions to log in vs walking me through it, was nice and helpful overall. The storage unit was perfect. I really appreiciate the free lock. Its smart we used to sell them or have the customer use there own, that was a nice change vs how we did it when I worked for Uhaul in the early 2000s. The storage area was clean and temprature in the Cc was up to par. Elevator and carts available, it was helpful being by myself moving things in. I was happy with the storage. Thanks!
Anthony L | First ImpressionsGreat service overall
Ruthlin F | Overall Experience