Customer Reviews for U-Haul Moving & Storage of West Tampa

Rating:

1.0

First place said they canceled with you haul so I had to call U-Haul after two transfers I got a location in where to drop off, I specifically asked for a U-Haul office and not a convenient store. The U-Haul person said I was supposed to fold the blankets... which I responded did you give me folded blankets? Why do expect me to fold it. Also I had 3/4 quarter full which was 1/4 more than I got.... it appeared to me that they did not have the intention to make it pleasant for me considering that I had to travel to two location to drop

Rating:

3.0

When I originally called U-Haul they told me it was 1.9 mi away from where I needed the trailer. It ended up being eight miles away. When returning said I could drop it where I lived in Jupiter but there are no drop off locations in Jupiter. Had to drive to the next town 10 mi away to drop the trailer. U-Haul gives poor information not very aware of where their locations are able to accept trailers. Poor customer service, was a huge inconvenience for me. No one on the phone or at either location offered any assistance. Good luck with your future I don't feel U-Haul gives good customer service. I was employed by FedEx for over 30 years and we really focused on making our customers happy. I don't feel U-Haul has that same intent. Best of luck. Next time I'll use Penske.

Rating:

5.0

They helped us close out the equipment quickly!

Rating:

5.0

The location was very short staffed. I was second in line and before I could get waited on there were 5 more in line behind me. There was only one female employee working, until a gentlemen came in. There was no one in the yard and it took a while for me to get my trailer. This is not the first time that I have rented trailers here and it is usually very smooth just not this time. They need to schedule more staff on weekends.

Rating:

1.0

They didn't give to me the proper information. It create a problem that they took time to resolve. They made a call to my ex wife that created more problems over a problem that they created.

Rating:

5.0

Everyone was great!! The place is awesome and convenient. I like the layout and ease of unloading the truck !!

Rating:

5.0

Mantener su atención que es muy buena

Rating:

1.0

I arrived on time and you did not have the trailer I reserved. Your "TEAM" found me a trailer in Tampa and told me that I would recieve a $50 credit for the mix up - and UHAUL would charge the late return customer for being late. Well, I never received the $50 credit I was promised. I would like the $50 credit still since apparently UHAUL charged the late customer a late fee. Bad enough to run me around town but to say you're going to give a credit for the problems (and charge your late customer a fee) and then not delivery (again) gets rated POOR.

Rating:

5.0

Mi esperiencia fue muy buena con esta compañía ♥️♥️♥️♥️

Rating:

5.0

The staff was very courteous, friendly and very professional.i would recommend u-haul to any and everyone. Thank you for service.

Rating:

3.0

Younger staff could be more patient with older customers, but we got everything done and everything was accurate.

Rating:

1.0

This U-haul location was great. The staff was awesome if I had to raise it. I'd give it a 5 star.

Rating:

2.0

Muy buena atención y seguridad principalmente de parte de Linda muy amable y profesional , si te estás mudando y no tienes donde guardar tus cosas por unos días este es el mejor sitio para hacerlo

Rating:

4.0

If u say $19.95 it should b that, I hav no idea how 19.95 turned into $112, that's my only complain, I mean I returned it with a full tank, went under the miles expected an still got hit for $112, smh

Rating:

2.0

These men were kind during the service. I booked a load and unload to transfer units in my complex. I’ve moved several times with the same items and it took 3 hours total so I booked 3 hours. My brand new table is damaged from them trying to get it out the door, there are so many things left in my old apartment because they had more clients after my appointment (ended 6-9). I truck also won’t close because the closed it improperly. I wanted give them 5 stars but personality didn’t pack the truck.

Rating:

5.0

The associate that I dealt with was a true gem…. She knew her inventory knew the pricing and all the options available. You are very fortunate to have such a knowledgeable and sweet woman working in your staff.

Rating:

5.0

Everything worked fine for me . The staff was nice and professional.

Rating:

5.0

I was able to drop my rental 4x8 at a different location without any problem. The trailer was dropped off at Gainesville UHaul 802 N Main Street, Gainesville,Fl. 32601.

Rating:

5.0

All the employees were helpful and very professional. Answered all My questions . Will definitely recommend this location.

Rating:

1.0

Pick-up was wonderful. Return of the equipment, however, was frustrating. One female on-site to return equipment and she was busy with a customer. No one available to provide assistance with equipment return. Came to learn that all other representatives were in the back having lunch. Delayed my need to get to the airport for a flight. Very poor customer attention. Will not visit this location again, since my experiences at others have been far more pleasing.

Rating:

5.0

Great service!!!!

Rating:

1.0

I was given incorrect information about the return policy. I specifically asked at pickup if I could change the drop off location. I was told by two employees that I could return the trailer to any location and that it did not matter what location was entered on the contract. This caused weeks of confusion, threat of tow and impoundment fees and many unpleasant phone calls.

Rating:

5.0

After 6 months in storage all my items were well kept! Thank you.

Rating:

5.0

Todo en orden

Rating:

3.0

I was sent from another location because my reservation was not met overall a bad experience and ruined my whole day as I had to leave 3 hours later because uhual had me driving to multiple locations for a reservation I made 3 days prior

Rating:

4.0

Great customer service and family store workers.

Rating:

3.0

We had a container in our driveway since October. In March we received an email telling us we needed to bring the container to the Hillsborough site for them To inspect. We told them it would be challenging with all our China and delicate things in it. After the agent’s insistance. Wen my husband arrived, all they did was add air in the tires. We told them we were almost ready to bring it back soon and if it could wait, but the individual on the phone was insistant. Needless to say, 30% of my China broke. We were very disappointed and even more so when my husband go there whom ever he talked to said that we did not have to come in with the trailer. We should have told the rep in the phone we would not bring the trailer until it was empty. Lessons learned.

Rating:

3.0

They gave me a truck with no gas in it.

Rating:

1.0

Your laye fees are outrageous, I always payed my bill just sometimes my money didn't come when it was supposed to making my payment late... The last bill i paid, my locker fee was $114 With late charges i ended up paying $184. This is way out of line, of course people don't want to lose their belongings so they pay the fee! The better Business bureau needs to step in and regulate what you people charge for late fees. I have since then moved my stuff out of your facility and have no intentions of renting from you people again...

Rating:

5.0

Wonderful customer service and excellent, clean well lit, safe facility!

Rating:

3.0

The only available rental was very far from where I live, which I understand for pickup but I should be able to return the truck to any uhaul ideally. I had to drive 50 mins away and then Uber back because of this

Rating:

1.0

Attendant had headphones on and had me repeat the answer to the questions she asked several times.

Rating:

5.0

Buen servicio eficiente y rapido

Rating:

5.0

The only issue I had is the parking lot layout and having to use one direction lanes in the opposite direction to get out because large trucks seem to always block the way.

Rating:

3.0

The mobile check in was a disaster. The truck was hard to start all day.

Rating:

1.0

I came in to store and waited about 10. -15 minutes .. no one is store . A gentleman came in from working in usual picked up a key and didn’t acknowledge me . While I was standing there I heard someone on a walkie talkie say .. some one at register and other person said you are the one that has a register not me ! The lady that finally came in to wait on me was rude . No smile … no hello … no I am sorry you have been waiting … and lacked customer service skills . The truck was very dirty . They gave me a key and didn’t tell me where truck would be and had to finally ask someone outside . I even had to ask what I needed to do when delivering after hours. I have rented about 3 uhuals in the past 2 years and this was the worst experience ever ! Will never be back to this location

Rating:

4.0

Employees are not trained..Used this location for.few years and no matter who helps you, it's obvious the training is not consistent .

Rating:

5.0

The Ford driver's seat was junk. Painful and no right side arm rest.

Rating:

3.0

The delivery service was very good and the vehicle was new and clean, but what I didn't like was that my glasses were left behind and when I returned to pick them up I found an employee with my glasses on. This is a lack of respect and ethics in his work.

Rating:

5.0

The Lady that assisted me was super helpful with helping me check in the truck and getting my things out and ready for my uber after a very long one way trip from Denver I’m happy she was there on my arrival with a warm friendly not to mention helpful greeting.. I highly recommend this location…

Rating:

5.0

Everything is good 👍

Rating:

5.0

Very professional

Rating:

5.0

Excelente

Rating:

5.0

Customer service at this tampa location was extremely helpful and it was a pleasure being at this location as well. The people that was there, we're very down to earth and humorous, and also very professional. Good job on knowing how to make customers laugh. You never know what they're going through.

Rating:

5.0

Excellent service, I recommend it

Rating:

5.0

The staff was outst.very professional,courteous and extremely knowledgeable. Great personnel!!

Rating:

5.0

Parking space is not clear for drop off and pick ups

Rating:

4.0

Drop off 5x8 and used one month free storage very helpful

Rating:

1.0

The whole process from start to finish was a horrible experience. I've moved 40 times in 41 years and I've used this company for a majority of them and the truck rental online was a nightmare at this store, the lock box wouldn't open had to call customer service to have the agent coach us through the whole process of unlocking a lock box. It was ridiculous. Definitely will not be back.

Rating:

5.0

Everything's great...👍

Rating:

4.0

Faster survice

Rating:

5.0

Mike is great

Rating:

5.0

Every single thing was perfect thanks customer service excellent 10/10 best service

Rating:

5.0

The gentleman checking us out is great with customer service. He made the experience very comfortable and comical. Thank you.

Rating:

3.0

I didnt like how the guy that removed the tow dolly asked if me and my daughter (2 women)would be removing the dolly. That was lazy on his part. I paid over $1500 for that uhaul and tow dolly. The least he could do was remove the tow dolly. He had a bad attitude.

Rating:

5.0

stay like this guys thank you

Rating:

5.0

Excelente servicio y excelente atención al cliente!

Rating:

5.0

It was a great experience

Rating:

5.0

Everything went really smoothly

Rating:

4.0

No one was there in a timely matter at return to help return truck

Rating:

5.0

Seguir trabajando igual

Rating:

3.0

Add recycling bin for cleaning truck.

Rating:

5.0

Overall this is an excellent Uhaul center. Front desk and yard workers are friendly, efficient and customer oriented. The only suggestion would be to have more than one clerk/customer service representative. I was third back and had to wait some time. The center is well stocked with moving supplies and truck/trailer rentals. The trailer I rented was clean and in great condition. I will use this center again when I need to move more property.

Rating:

5.0

NEVER GIVE TRUCK WITH NO GAS IN IT THEY GAVE ME A TRUCK ON E

Rating:

3.0

Your attendant needs to solve his personal problems and not project them on us the customers. He shows a bad temper every time the customer does not understand or hears well. That was very rough on his voice several times the 2 times he assisted me.

Rating:

3.0

I had originally booked a reservation for 9am in Tropicana field. I get there and they tell me the truck isn’t available and to call back at noon. I call back and noon and they said to call back at 1pm. 1pm comes around and I call and they say the truck will not be there today and that they will find another location that has it. They send us to another location and as soon as we pull up they say that truck is in the shop. We are then sent to Tampa to pick up the truck and thank god they had it. We ended up getting the truck at 3pm

Rating:

5.0

Changing gears in econo van was creekingvclanking and metal sounds

Rating:

4.0

The team was great at this location. The person checking me in for my reservation was very helpful and pleasant to work with the day after Christmas at 8AM. When I returned the truck later that day, the person helping was courteous and answered my questions.

Rating:

5.0

For 2 and a half years I had a space there and each time that I had to visit I always felt welcomed and was treated kindly from the mechanics and cleaning crew to the office personnel, thank you all for your perfessionalism.

Rating:

3.0

The calls constantly roll over to customer care as if the phones are forwarded. I called 5 days in a row to have an issue resolved and could not reach a representative at the property. I even called from the parking lot to see if they would answer. I walked inside and there were three gentleman all on their cell phones - no customers - All three were not trained in "storage" and advised me to text the manager, which I did with no response. I called again in the middle of the day and reached you. Both my storage units are still not showing on my app for me to manage and one of mine still has a red tag preventing me from accessing even though I paid the amount due with you - I will check again tomorrow

Rating:

4.0

I was very pleased the whole time I had my storage. The staff was always wonderful to my family and I.

Rating:

1.0

Unfortunately, I was signed up without my approval, and charged a month’s fee before finally reaching someone who could cancel me today. . Although I tried doing this earlier- and thought it was taken care of. Meanwhile- you took payment for October. Hoping someone calls me about a refund.

Rating:

1.0

Timing of the gates to access, the poor quality of light and visibility in the hallways and the pay was ridiculous for the size of the unit the only reason I left was because of these things I got the exact same size at extra space storage for 110 a month rather thank 250 plus and 24/7 entry

Rating:

5.0

Excellent service.

Rating:

5.0

Muy bueno 👌

Rating:

1.0

I never use occupied signed, etc. etc. etc. I sent an email saying I had no interest in this and it was done by an issue with your app. I didn’t even rent the vehicle because you didn’t have a vehicle with the material with the moving equipment that I had reserved, that would’ve been necessary for me to use the unit

Rating:

2.0

Misleading news announcement. Customer service booked wrong size, not climate controlled which defeated the point, didn't explain the time clearly. Counter rep showed zero concern over csr incorrect info. Was cold and like speaking to a scripted robot.

Rating:

5.0

Fueron muy atentos y cordiales con todo lo que necesitamos

Rating:

3.0

It was a bit of a mixed bag. Some reps were great like Makala at the Tampa Waters Ave location that booked my storage. When I first called I was bounced around, transfered a few times by folks that seemed uninterested. When I got to the location for my storage, I was almost turned away. They claimed I didnt have a reservation and they didnt have any storage left. I was about to leave but I pulled up my confirmation and showed it to the manager and he said "Oh, you are already moved in" in the system. Makala was right to move me in, that ensured it was there. But the manager was about to watch me leave, while having my storage showing already moved in. When I asked about a reservation, he should have checked both status, reserved vs moved in. If it is a practice to move people in when they call over the phone to book a storage, he should have checked both status before potentially walking out. After we cleared that up, I went to check the unit but the card didnt work. At this location there are 3 check in terminals and you have to use one specific terminal to log in and then scan the card again to enter. Well I did not do it right the first time so I had to go back and he explained it again. I got it the second time, but I couldnt help but thinking, why not just escort me back there and show me the unit? And let me inspect it before booking and show me how to enter the building? He could have helped more. It was a day before a major hurricane was coming through, it was slow half the city was evacuating. The busiest guy was the propane operator. I got the impression that they would rather customers are not around so the can hang out and talk rather than helping customers. They were nice and freindly, but working in customer service over 30 years, I can tell when someone is attentive and goes above and beyond vs quick to get you out the door so they can do something else. The manager after the rocky start and the directions to log in vs walking me through it, was nice and helpful overall. The storage unit was perfect. I really appreiciate the free lock. Its smart we used to sell them or have the customer use there own, that was a nice change vs how we did it when I worked for Uhaul in the early 2000s. The storage area was clean and temprature in the Cc was up to par. Elevator and carts available, it was helpful being by myself moving things in. I was happy with the storage. Thanks!

Rating:

5.0

Great service overall

Rating:

1.0

No way. Your phone ppl need training in the worst kind of way

Rating:

1.0

The agent did my order wrong! Highly upset that i now have to wait until Monday to get my refund for the truck insurance which i said i did not want TWICE!!

Rating:

5.0

Thank you so much for your help. Very much appreciated. My only suggestion would be that the hall lights come on a little earlier at night. It's a little scary walking alone in there at night waiting for the light sensors to trip on. Maybe the sensitivity could be adjusted a bit.

Rating:

5.0

Have had absolutely no problems with no one even after 2 years!!! I would recommend to anyone!

Rating:

1.0

I will never use u-haul for anything ever again because of my experiences with this location. There isn't enough room here to summarize all the problems I've experienced with u-haul, their staff, their policies, their inept staff, their terrible attitude towards people when the problem is on their end/due to errors, mistakes or shortcomings on their part. Glitches and mistakes "don't blame us, it's corporate's fault" Being treated as threatening by simply expressing frustration and unhappiness that there are so many problems. Going to my emergency contact adding late fees to an account with $0.00 balance and threatening leins. Having Mike Reyes, the General Manager tell me it doesn't matter what corporate says or what is discovered after reviewing past recorded phone calls because nothing is going to change. The list goes on and on. The most egregious act was that after attempting to go in person to have a question cleared up about my most recent bill and once again having problems, Mike Reyes slipped a 2nd and FINAL notice of termination of my contract into my account without sending it to me at all. I never received a first notification.. there wasn't a first notification in my account file either that I was ever informed of. The only reason I found out about this 2nd and final notice was because I called customer service for help after I left U-Haul of west tampa's office and the woman on the phone informed me of the notification and she then sent it to my email. I looked everywhere including spam. Mike Reyes never sent that notice to me and it's far from the first time I didn't receive correspondence from the location I had my belongings stored. That man tried to slip that notification in my account because the 2nd and final notification only allows the customer 72 hours to contact them to make arrangements to vacate or else you're screwed. Mike Reyes, the general manager at u-haul of west tampa, thought I wouldn't find out about the notification until it was too late. There is no way I could've known without contacting customer service because he did not send me that notification by any means. Thanks to the way management carries itself this location is foul, misleading, inept, predatory and vindictive. Goodbye U-Haul.

Rating:

5.0

Always great customer service at this location

Rating:

5.0

The staff there is absolutely incredible and helped me out every way possible and just made it a very pleasant experience I will say hats off to the young lady named Cherokee, Brittany and the manager there should be extremely happy because of these two ladies went above and beyond what they needed to do to take good care of me. I will always keep running from that facility!

Rating:

5.0

My grace is a really great manager. He's been at this location a long time. And he's just a great guy. He's really saved me a couple times

Rating:

3.0

The workers are great but not sure I like seeing that there was rodent poison n traps in my storage unit if I would known you hv rat infestation I wouldn’t be using you since this was last minute move I had no choice but I’ll b calling to office on Monday morning I don’t like the idea of rats in my stuff

Rating:

1.0

Charged $25 fee after move out for leaving a broken dresser that was broken WHEN MY STORAGE UNIT WAS BROKEN INTO AND TRASHED, and uhaul failed to contact me. Then when they said they DID contact me, which they did not, my unit was not even listed on UHAULS police report. The door was NEVER fixed since it was broken into. If I could rate 0 I would. Give me my $25 back. Assholes.

Rating:

3.0

My card has declined and I have a deposit.

Rating:

5.0

I want to express special gratitude to all the employees who helped me! thank you very much!

Rating:

5.0

As a business owner I use U-Haul all the time. This location in particular goes above and beyond expectations everytime!

Rating:

4.0

Thank You, I really Appreciated your understanding of my circumstances. Sincerely, Wanda Crosby.

Rating:

5.0

My experience with the Tampa , FL UHaul has been excellent. I have kept 4-environmentally controlled rooms for > 8 years and most highly recommend their services. Thank you UHaul.

Rating:

3.0

Everything was fine except that for the smaller storage rooms there is no acess after office hours and the location of my storage unit was somewhat of a inconvenient to get to. You need to go up a flight of stairs and go around like a maze. If you had big and heavy items it would be a problem.

Rating:

3.0

The day I called to move out the guy told me he would be sending someone or himself to remove the lock off of my unit. When I arrived with a uhaul truck they had in fact not removed the lock there for I could not access my own personal lock to get into my storage. I called 5 hours prior. Luckily there was someone on sit an hour after their closing hours who took it off. You have to call this facility over 4-5 times and potentially will be answered. I personally would not rent at this facility again but hopefully other people have better experiences than I did.

Rating:

1.0

The storage unit is good but the accessibility did not have the best conditions. First a U-Haul vehicle was parked in the entrance for no reason and second accessibility was very difficult especially to transfer bulky and heavy items.

Rating:

5.0

Appreciate the assistance provided at checkout by the representative. Excellent experience!

Rating:

5.0

All good

Rating:

5.0

I field happy

Rating:

5.0

None

Rating:

5.0

I will bring business to you anyone in my family or friends or acquaintance I will let them know that your service are A+ average great service the staff are awesome your time management is excellent and the gentleman that help me is in the right place the right job he should be recognized because he's a hard worker he's versatile he was helping three people at a time trying to get things done he's amazing I just don't know his name yet but when I do I'm not sure but I believe his name is Michael Reyes this young man has a lot of ring holes in his face he's remarkable

Rating:

5.0

Helpful staff and the facility is very organized and stocked with all necessary moving products.

Rating:

5.0

No problems thank god

Rating:

1.0

They had me scheduled an hour away just to arrive and it’s not there then charge me a whole other amount then the one that was listed, next time I’m going to find another way to move

Rating:

5.0

Excellent

Rating:

1.0

The person who assisted me was very rude and he didn’t give clear instructions to my unit.Basically stated I did everything online so the instructions was online instead of going over the details with me in person because from my knowledge I didn’t know I requested a upstairs unit.Instead of offering another option for me to switch units just basically told me it’s not his fault he didn’t book online I had to go to a different storage unit I requested a refund I was over the rudeness needs customer service training. On the other hand Brent was very helpful and apologized on behalf of U-Haul and told me he would handle the situation

Rating:

1.0

We rented this storage unit for our business because the advertised hours for access were 5am-10pm. However, after the first day we used it at 6pm we went back the next day at 8pm and were locked out of the building completely. It was a Sunday so we tried again Monday only to be locked out again. What no one told us is the the building we were in was only accessible from 7am-7pm which doesn’t work with our schedule at all. This wasn’t anywhere on the website or in the contract for rental. I called and they confirmed (rudely) the 7am-7pm time frame for only that building. I was told when we took our lock off we would get a refund since it had only been 3 days of use. We took our lock the next morning and received an email saying we owed $0.00 but no refunded amount was given. Terrible experience all around and I now have to pay another facility for this month while also having paid for this unusable space.

Rating:

5.0

Thanks

Rating:

5.0

The U-haul worker who helped me was very nice and made sure I understood how everything works. He showed me my unit and made sure I was moving my stuff in okay. I believe his name was Brent.

Rating:

5.0

Great service.

Rating:

1.0

Y’all already know why I was very disappointed ! I have spent so much money with you guys in my lifetime , and never missed a payment and with all the trouble I ran into along the the move from Washington state getting locked out without even a call to lmk .. was more than inconvenient since I got dropped off ! I will say the gentlemen that stopped by as I was leaving one night , I guess I sounded an alarm ? Unbeknownst .. he was very well manored .. unfortunately it didn’t compare to the crap I had to deal with the rest of the time!! Even from Washington to San Diego customer service has just gone way down!! Pretty sad!! Lucky you got one star!!

Rating:

5.0

The customer service was excellent

Rating:

5.0

Very clean! That's my first impression.

Rating:

4.0

The price could have been cheaper for that size.

Rating:

5.0

I appreciate the business I received when I was able to manage it. Thank you.

Rating:

5.0

We had a great experience. I wish I had his name, but the young man that checked us in for our truck rental and storage was outstanding. One of the best customer service experiences I’ve had in a very long time. Thanks for making a tight schedule and stressful day a little less stressful.

Rating:

1.0

I CALL TO MAKE RESERVATIONS FOR A STORAGR OVER THE PHONE WITH CUSTOMER A MAN NAME ROOSEVELT SAID THAT THE STORAGER WILL BE $79 A MONTH AND THAT THE STORAGER WILL FIT A 2 BEDROOM APARTMENT FURNITURE WHEN ME AND MY MOVERS GET THERE THE STORAGE WAS NOT THE SIZE FOR A TWO BEDROOM APARTMENTS MY STUFF IS NOW SITTING IN THE HALLWAY OF THE STORAGE AND MY STUFF COULD NOT FIT IN THE STORAGE I WANT A FREE YEAR OF STORAGE

Rating:

5.0

Good place and real nice.

Rating:

5.0

Los felicito muy buen trabajo

Rating:

5.0

Brent provided excellent customer service.

Rating:

1.0

Just Lost 2 storages called spoke to a LADY that didn’t tell me OR PREVENTED ME To LOOSENING my Mother’s Stuff. I asked to make a payment and she said NO. Than I asked to write Down That i was Coming Down to make a payment and she Still went and Sold Two storages for 35 each…. When i was in a funeral trying too make a payment over the phone… And here they go and sold you’re stuff to Random People that take you’re id and take you’re personal information.. you’re trying too hold onto you’re stuff every little thing you can hold on and Here they come and sell it… you’re truly Trustworthy that they’re going too work with you… Not to sell it. Specifically with Covid-19’s killing people and Rent Going dooooo Hi… they should give you 2 to 3 months and make arrangements for you too pay and get it Out…. I lost my mother’s twos brother’s this year… going to funeral and i get the Bad News they Sold my mothers stuff… i even called the manager Mike to stop the person from taking my stuff They Do Nothing… went to another manager in waters ave MR Guillermo he send them a text And still didnt work it Out… I even asked too buy it Back and still they didn’t CARE… they preferred me too get all my stuff I being paying in west waters for 5 yrs… Mr Guillermo did advise me and he would call me to make payment… this guy i definitely give him 100 percent stars… 5 estrellas he helpful and awesome awesome work.. go to Guillermo at the Waters store… never ever Will I go back to any Storages in my life… i preffed to selling it from home or give it to people in need.. peoples getting you’re id and you’re personal information is wrong they should not be doing that selling you’re storages when you always have bank account and bank letters and all you’re son daughter information… thats why theres alot of identity theft HERE IN FLORIDA… sorry But bad bad bad Thing just got home after 3days of bad bad costumer service seriously don’t recommend stopping putting you’re trust on people that Don’t care about you and your stuff… its all about MONEY….you’re called to make a payment don’t want to take it… and then You Looses Everything….Really a bad DAY lost my mom and all her Memories sad sad sad…Mike and that lady didn’t Helped in Any Way.. wont recommend that Store To NO ONE….please be careful….where you put your Belongings and you’re important papers it can fall to the Wrong Person….

Rating:

5.0

Personal eficiente, muy buen trato

Rating:

2.0

Experience was below average, compared to extra space..

Rating:

5.0

Dropped off a one-way truck and tow trailer from across the country. The manager and staff were incredibly friendly and helpful. Big thanks for the help returning the equipment, getting storage and unhooking my vehicle.

Rating:

3.0

Went up on the cost with a very short notice. Access doors to unit were rarely opened. Mice had been in my unit and chewed up certain plastic containers. Front desk staff weren’t very attentive and seemed to have attitudes often. My rental truck was cancelled because I was 20 minutes late. I did not receive notice or phone call.

Rating:

1.0

I was lied to about the pricing.

Rating:

5.0

My issue is not with this location. The staff here were very friendly and helpful and the storage unit was clean. The issue is when I first called Uhaul they issued me the wrong storage unit twice and it involved me driving out of my way. Also the uhaul I was issued from the St Pete location was very dirty. I was such in a rush to load my personal belongings that when I off loaded them into storage they were very dirty and dusty. Also the dolley handle in the back of the uhaul was damaged. On the side wall of the back of the uhaul there were brownish bloodish stains. So disgusting. Throughout this whole ordeal I constantly called customer service to complain but was put on extremely long holds and was even told we would be contacted back within 72 hours from a manager. That has yet to happen.

Rating:

1.0

The manager has a terrible attitude with the clients!. She does not care about the business at all. The employees under her management have much better attitude.

Rating:

1.0

They where horrible no time to get my stuff

Rating:

5.0

Na

Rating:

5.0

We got to unit at 4:30 and told we had 30 mins to empty our entire unit. We were able to do it but had staff waiting at 4:55 and rather than help just watched. Not sure on the policy of touching customers stuff but would have been helpful to have an extra hand

Rating:

2.0

Se me quedaron unos paquetes el cual llamé para averiguar y me dijeron que si estaban en el lugar y que yo paraba por ellos y cuando fui ya no estaban quisiera saber quién me responde por mis artículos perdidos

Rating:

5.0

Me parece que entra gente sin registrarse cuando la puerta esta abierta.

Rating:

5.0

Nichole Norma Melissa Alex We're all extremely helpful!!! Thanks to all of them for their kindness and help.

Rating:

1.0

Deberían de dar mejor la información y el servicio de llamadas son malos y ni decir sobre las recetas para almacenamiento el servicios no me gusta es eso colmo qué un lugar de esos con tantas bodegas apenas tenga traes carritos de carga el el lugar

Rating:

2.0

Cancelled my truck reservation. Wrong time was recorded by associate. I’ve always used UHaul and I’ve never had any problems until 3/27/22. It totally ruined my move in day for today. The associate had an “Oh Well not her fault” demeanor. I won’t be returning to the West Hillsborough (Tampa) location ever again. The Gandy Location (Tampa) helped me out with a truck not the same size but I could work with it.

Rating:

3.0

Multiple fees when late and an increase in the monthly rate pushed me to take my stuff out.

Rating:

3.0

Buena ubicación y el personal muy amable pero muy poco espacio para estacionar y acceder al storage. Además de que tome el espacio para que las cosas estuvieran resguardadas y en dos oportunidades hubo problemas de agua y en una de ellas se dañaron cosas que no se reponen con dinero.

Rating:

5.0

Questions throughly answered. Attentive reps. Evelinda was very helpful answering all questions! Unit was closed out December 23 2021. Excellent experience!

Rating:

5.0

Todo bien gracias

Rating:

1.0

There is no proration for storage units which is not correct for customers! Especially since it was turned in (freed/move out) 3 weeks before the next due date and there was no credit given (returned credit or in house credit) which I personally think is wrong, they will lock up your unit if you don’t pay ( not my case, I always paid before my due date) but you can’t get reimbursed or credited for future use!!! This is very wrong to the consumers!

Rating:

3.0

My unit was tampered with. And items were stolen. Very upset since i was expecting to be able to sell to make it theough since to covid was without working for almost 8 weeks

Rating:

4.0

Your store on W Hillsborough Sve in Tamps, is a great place, always clean organized great signage friendly and knowledgeable staff always will willing to help and be available, KUDOS to Manager Michael, he is hands on on every aspect of the business always present for customers, there is always a solution when he is on duty, during pandemic never missed a beat, was more diligent than ever. In my case, personally have received always the best advised during difficult times we all faced! Always ready to serve with a smile and sinny disposition! Thank you Michael and crew who follow his prime example! Edna Y Gacharna Bermudez A very satisfied customer. Gracias Michael

Rating:

5.0

The area was crowded at times, but overall very easy to get in and out.

Rating:

3.0

Not convenient on Sunday

Rating:

1.0

I rented a 5x5 cube. Realized it was too small after checking in, and during my move. I called Uhaul- same number I've been calling. I asked for a larger cube and they accommodated me with a 5x10 cube. When I arrived to move in, I explained to the check in peeps in what transpired. They all acted stupid and denied having a 5x10 cube available (even though I I knew the number of the cube I was promised and it happened to be empty- and a 5x10...) I called the same number hoping to get the same guy, but got a lady. She told me there was no way for the previous guy to know what cubes were open. So- I figure the guy on the phone had a magical computer which gave him a special power to see available cubes. Or- I have ESP and hallucinated the whole experience to know what cube number was available and that it was a 5x10. Either way, Uhaul would not honor the promise or compromise with me on a larger cube. The girl on the phone actually asked if there was any thing 'else' she could help me with. She thinks she helped me???(Clearly she's in MENSA) In summary, my opinion is that if my dog smoked Crystal Meth, he would still be smarter and more organized than these people at this location. Since my stuff wouldn't fit in their aquarium-sized 5x5 unit, I had find other arrangements to store my stuff. Bravo people! Bravo...

Rating:

4.0

Lo unico que no esperaba fue que el cuarto de almacenamiento que me toco quedo en el segundo piso y no hay elevador para subir la mudanza. Fue un poco pesado untilizar la escaleras para subir cosas pesadas. Por lo demas, todo el servicio fue muy bueno y el personal es excelente.

Rating:

1.0

I was rented storage on a second floor, this was not disclosed until AFTER payment had already been processed. Also, iT IS IMPOSSIBLE to get a hold of someone over the phone!! I literally called at all times of the day and NEVER got a response. I had to call another U Haul facility to get assistance. Customer Service is non existent. Clean house, and start over!

Rating:

4.0

I was very satisfied with everything

Rating:

4.0

Their manager and billing department need additional training

Rating:

5.0

👍👍👍

Rating:

4.0

I would give 5 star rating it wasn’t for Trucks parked in back. No parking at all. Two spaces available and people waiting in line to drop off or pick up from their units. Otherwise, there was no problem. Unit was clean! Great staff!

Rating:

4.0

Would be nice to have 24 hour access.

Rating:

5.0

N/A

Rating:

1.0

With American on the move due to both Covid and Summer Season, more U-Haul personnel, Storage and Serviced Equipment are Seriously Needed...!!!!

Rating:

5.0

Todo el personal fue amable pero muy especial el trato de.la señorita norma ...gracias.

Rating:

5.0

Professional and quick!👍👌💯😊

Rating:

4.0

The storage building was difficult to access with the amount of uhaul equipment on site. Other than that, the place and the people were great.

Rating:

5.0

Great team

Rating:

5.0

Thanks for everything.

Rating:

4.0

It took a long time to check in and I feel some of the paperwork can be less

Rating:

4.0

Norma was wonderful and extremely helpful. Also the gentleman with the broken arm that worked in the shop went above and beyond to assist us with parking and access to the unloading dock. Facility was clean. Seriously needs a larger unloading area though!!

Rating:

3.0

Parking was filled with employee vehicles and excess uhaul trucks making loading difficult.

Rating:

2.0

I rented a pickup truck and a storage unit same day. When I arrive to pick up the truck and claim my unit I was told I had until 5 to access my unit that day because I could only access it during staffed hours. I went back home and loaded up the truck myself and then drove back over to the location to unload into my unit. I arrive around 4:46 and couldn’t find my unit so I went to the front door to ask for help and the door was locked before 5. I went around the back to see if I could find it and I saw a couple of employees that helped me in the right direction but for some reason wouldn’t tell me that I couldn’t use it because they were are leaving early. So I ended up calling the store manger 4 times because his number was a on a board and didn’t answer or even call me back after a voicemail. So I needed to bring the truck back to my house UNLOAD all my stuff myself and wait until the next day to then again RELOAD all my stuff. When I dropped off the truck the guy I spoke with accommodated me but I wanted to make you aware of the situation.

Rating:

4.0

There was some water damage to my things and I'm filing a claim for the damage out side of that the experience was good.

Rating:

3.0

There was no lock in my storage unit

Rating:

5.0

I utilize U-HAUL for my Business and Personal needs.......Storage and Propane. Michael Reyes and his Staff are AWESOME!!!

Rating:

5.0

I just think they need a elevator for the second floor and you need cooling I there

Rating:

4.0

Leticia, customer services from her very freindly, courtesy and very professional.If I need another truck Uhaul I back to be services for her.

Rating:

2.0

I stood in the store for a good five minutes while the girls knew I was waiting and they were complaining about another employee to each other.

Rating:

4.0

Sirve de mucha ayuda maravilloso

Rating:

1.0

People sleeping in units. Clearly not safe

Rating:

5.0

I have used U-Haul storage and towing a trailer before and soon a new storage and truck, I have always been very happy with the staff and products! Thank you!

Rating:

5.0

Secure clean facility...various storage options...great staff

Rating:

1.0

The cars was very small, u can not load it and the most incredible thing Only one elevator at the corner of the begging of all the units and is very unfair. They give me my unit in the other side of the elevator so far far far from my unit. Is very frustrating and hard to move all your stuff. Need two more elevator for the convenience other customers. Very disappointed 😞

Rating:

5.0

Very friendly smart i love it thank you

Rating:

5.0

Very helpful and caring staff # 1 storage in the world

Rating:

1.0

This location will try to overcharge you. Their management and workers are so unprofessional. I moved out of a storage before the next due date and they knew it but still tried to charge me. They are pulling some type of illegal scam. U-Haul corporate need to investigate this location ASAP!!!"

Rating:

5.0

Thanks

Rating:

5.0

Michael Reyes who is the Manager and his entire staff treated me with tremendous customer service. Very professional, courteous and efficient. Tony Fasulo

Rating:

5.0

These folks here are profesional, helpful and friendly. Excellent place.

Rating:

4.0

Everything was great until I asked to close my storage-I took my picture, sent in the close out procedure-it took almost a month and 2 phone calls and an email to get them to close it after I also received a late notice and a late fee (which I didn’t owe them a dime)...but after the final phone call..all was taken care of! Thanks

Rating:

5.0

Michael Reyes store manager and team members are extremely busy always, particularly this holiday weekend however unwavering in keeping up with the extra load and go the extra mile (literally) largest store in the area, to assist in every which way possible. Michael is knowledge of every product service location equipment etc

Rating:

5.0

Gracias pude resolver todo bien gracias por el buen trabajo al cliente

Rating:

5.0

If I ever need another storage unit I will go back to uhaul at 4406 west Hillsborough ave. They are so helpful and the.manager Mike is awesome.

Rating:

4.0

Overall experience was great, but the doors to get into the storage facility were broken most of the time, thus anyone was able to walk into the facility without a security card.

Rating:

3.0

I paid my bill in full on the due date 6/22/20 and actually found a home and moved out 6/25/20 . I went to the office to see if I can get a prorated rent, some of my 121$ I spent back and was told I couldn’t! There’s nothing in my unit! Then was asked if I wanted to go ahead and checkout?! WHY, so you can KEEP my money and rent the unit out AGAIN and double your funds! Yeah, RIGHT! Looks like I’m keeping my lock on the unit the rest of the month for no reason at all! TERRIBLE customer service! I will NOT be using uhaul ANYMORE! And definitely not recommending to anyone else to get SCAMMED!

Rating:

5.0

Mr. Reyes is a great manager very polite, helpful, and had great customer service skills. He also answered and explained all questions I had.

Rating:

4.0

is my storage unit closed out?

Rating:

5.0

Staff was helpful, facilities were clean and well maintained.

Rating:

1.0

The storage buildings are not designed well at all! They have way too many rental trucks and trailers blocking the driveways, this facility is not large truck or trailer friendly. I brought in a 16' trailer to load and it was near impossible to maneuver especially with other vehicles in the same area! I would NEVER use or RECOMMEND this facility for any type of storage. Inside building 3, there is a strong order of urine!

Rating:

5.0

Friendly and helpful staff.

Rating:

5.0

The best Uhaul facility with great customer service!

Rating:

5.0

The staff was very helpful and polite. Thank you Uhaul Truck and Storage for taking good care of your customers. You are/were a Godsend and I really appreciate you help. Blessings!!❤

Rating:

5.0

Everyone was extremely helpful and friendly

Rating:

5.0

Very simple and quick process to rent/return a vehicle, as well as when renting a unit. Completely stress and worry free.

Rating:

5.0

I have had a treacherous year. I greatly appreciate the assistance you offered in the midst of my traumatic year. THANK YOU

Rating:

4.0