Customer Reviews for U-Haul Moving & Storage of West Tampa

5576 reviews

4406 W Hillsborough Ave   Tampa, FL 33614
(Between Dale Mabry and Veterans Expwy just west of Lois Ave)

(813) 873-2333

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(813) 873-2333

4406 W Hillsborough Ave
Tampa, FL 33614
(Between Dale Mabry and Veterans Expwy just west of Lois Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Christopher N. 
Rating:
3.0

Thank you

Angelica C. 
Rating:
3.0

I was overcharged a day's rent and have not been contacted by the branch to get a refund .

Jeff S. 
Rating:
4.0

We will continue to use it in the future

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
4.0

Customer did not leave a comment.

Amber B. 
Rating:
5.0

Reach out if you have any questions, they'll be more than accommodating.

Celeste R. 
Rating:
4.0

Their manager and billing department need additional training

BRIDGETTE P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gerry R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE K. 
Rating:
5.0

Customer did not leave a comment.

NOEL V. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE CECILI J. 
Rating:
5.0

Customer did not leave a comment.

Marvin O. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

Great experience all around. The employees at the front desk made checking in super simple and were all very friendly. The gentleman that installed the hitch was also friendly and very helpful with answering my questions. I will definitely recommend u haul for hitch Installation.

Kayla S. 
Rating:
5.0

Customer did not leave a comment.

Teresa O. 
Rating:
5.0

👍👍👍

Andy R.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful. Helped recommend the equipment I required and got me in and on the road in less than 15 mins. The rep that helped me (I forgot his name, very friendly and engaging.) made sure all lights, straps and chains were in excellent working order and got me on my way. Will be using this location and u-haul services more for the foreseeable future. :)

David R. 
Rating:
5.0

Another can of coolant in the AC unit.

Jason A. 
Rating:
3.0

There were lots of issues with my Uhaul rental, before the rental even began. Due to all the issues, I was given a large discount at one location but when the truck that we reserved was not available at that location, I was sent to another location. In the end they still didn't have the right size truck and the quote I was given wasn't honored and I had to pay more than initially promised. The staff was very nice and did what they could. Ultimately, I had to move so I had to ay the higher price but I was very disappointed that the written quote was not honored.

Mariangel G. 
Rating:
5.0

Customer did not leave a comment.

Frances M. 
Rating:
3.0

Associate and location is ok. But the return after hours is pain. Tried call and stayed for more than hour and nobody picked up the call. On the end a got charged 20$ more to return. Horrible customer service!

Valeriano B. 
Rating:
5.0

Customer did not leave a comment.

Anthony A. 
Rating:
4.0

I would give 5 star rating it wasn’t for Trucks parked in back. No parking at all. Two spaces available and people waiting in line to drop off or pick up from their units. Otherwise, there was no problem. Unit was clean! Great staff!

Dori H.  |  First Impressions 
Rating:
5.0

Nothing, everything was perfect!

ANTHONY R. 
Rating:
4.0

Would be nice to have 24 hour access.

JOSEPH A.  |  First Impressions 
Rating:
5.0

Very efficient.

MICHAEL F. 
Rating:
1.0

Customer did not leave a comment.

Eamon K. 
Rating:
1.0

They charged me for two days I have only had truck 22 hours

Valentine G. 
Rating:
5.0

It was a little busy when we went to pickup our truck, but the customer service representatives were pleasant and courteous. I noticed they took time to listen to and help the customers, so I didn't mind the wait knowing they were providing great customer service.

Richard E. 
Rating:
4.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

leosdany D. 
Rating:
5.0

Always fast service

Reinaldo A. 
Rating:
5.0

Good service and fast👍

Yoenni R. 
Rating:
5.0

Very clean, great staff! Very well maintained store.

Shaun G. 
Rating:
5.0

Customer did not leave a comment.

Raymond B. 
Rating:
5.0

Customer did not leave a comment.

Scott D. 
Rating:
5.0

Customer did not leave a comment.

Jose O. 
Rating:
5.0

The staff was awesome. They went above and beyond to help me.

Brain D. 
Rating:
2.0

Be honest and forthcoming with gas gauges and expectations on contract.

Andrew S. 
Rating:
5.0

Great service

Alvarez E. 
Rating:
5.0

No problem.

BRUNO S. 
Rating:
5.0

Customer did not leave a comment.

Denise M.  |  First Impressions 
Rating:
3.0

Not enough people at the front desk on a weekend. I waited 45 minutes in line to pick up a trailer that I previously reserved on the U-Haul app. I love the way I can return after hours with the app. That should be implemented for pick up also. Thanks

Cristian B. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

Orlando Heribert N. 
Rating:
3.0

They make it seem so easy to drop off the vehicle, but that is because they will in turn charge you whatever they feel like. I was charged 3 days rental when I didn't even come close to two days, (I'm well aware that even one minute over constitutes another days rental, but that's my point, it certainly wasn't 3 days) I was also charged an after hours fee, when I turned the vehicle back in at lunchtime, so that's an extra $19.95 + $20. I called 3 seperate times and cannot get anyone on the phone. They have charged me $159.06 when it should only be $97.03 + taxes

William K. 
Rating:
5.0

THE BEST … EXELENT CUSTOMER SERVICE>>>>>

Ruth M. 
Rating:
4.0

I forgot my ropes and tiedowns. I recommend the person who checks in equipment look over the equipment to remind hurried people if they left anything.

William H. 
Rating:
3.0

The lady was extremely rude when I questioned if turning in the trailer 3 days early would get me credit, not a sorry unfortunately no, but a rude no, no, no, wouldnt even give me a chance to say anything else, which there should be some kind of credit for turning it in early.

Anthony S. 
Rating:
5.0

N/A

Christopher N. 
Rating:
5.0

Customer did not leave a comment.

Arthur B. 
Rating:
5.0

N/A

Priscilla A.  |  First Impressions 
Rating:
3.0

They were fast to get me a truck,. The 26 foot truck I got was clean, fire ants where all over the outside engine area, some got into the cab, which I call it out to the attendant who pull out the truck and said it was under the tree and they will come off as soon as you start driving, and not true, i ended up spraying them when I got back to my home to move. This truck was the worst moving truck ever, it jerked and bounced the entire drive. Over 100 miles. I will consider other options in the future for the cost that was paid. Seriously not happy Carey

CAREY B. 
Rating:
5.0

Customer did not leave a comment.

RANDY or Denise B. 
Rating:
5.0

Me indico que necesita mantenimiento y por otra parte estoy esperando cuánto dinero me van a devolver

Joaquin R. 
Rating:
5.0

Customer did not leave a comment.

HOLLY R. 
Rating:
5.0

Customer did not leave a comment.

Samuel B. 
Rating:
5.0

Staff was on top of things, over the last couple months I've moved my mother and also my family with uhaul and this location was better than any other location I've dealt with.

Garrett P. 
Rating:
1.0

I ordered the U-Haul close to my home on the way to pick it up I was rerouted to a further location than I initially chose when I got there it was so far from my home I inquired about wat miles I would be responsible for it being almost 30 miles to and from my home the agent discussed with me that the issues would be noted on file once I turned in the truck I was charged an Xtra 100$ due to miles. I wasn't responsible for which was very unfair especially since I didn't choose that particular location. Most horrible service I ever received.🤬😡

Theresa W. 
Rating:
1.0

With American on the move due to both Covid and Summer Season, more U-Haul personnel, Storage and Serviced Equipment are Seriously Needed...!!!!

Alan I.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nick W. 
Rating:
5.0

Customer did not leave a comment.

Gregory J. 
Rating:
5.0

Customer did not leave a comment.

Oscar V. 
Rating:
5.0

all good i will be back thank you

James O. 
Rating:
5.0

Todo el personal fue amable pero muy especial el trato de.la señorita norma ...gracias.

Javier P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBRIA C. 
Rating:
4.0

Customer did not leave a comment.

Gerald D. 
Rating:
5.0

Customer did not leave a comment.

Timothy K. 
Rating:
5.0

Customer did not leave a comment.

Alexander P. 
Rating:
5.0

Customer did not leave a comment.

Teresa R. 
Rating:
5.0

Customer did not leave a comment.

HOLLY R. 
Rating:
5.0

Customer did not leave a comment.

YUMERSY S. 
Rating:
5.0

Professional and quick!👍👌💯😊

Betsy w.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

brayan M. 
Rating:
3.0

Spoke with customer service at front desk about a couple of issues on the truck - 1st Air Conditioning was week (not cooling enough) 2nd I receive the truck with 1/2 half tank and brought back full because the fuel gauge was not responsive - Explained that the gauges were not working properly and her response was. There is nothing I can do. I will check PENSKE, Enterprise or Home Depot next time. There are so many options out there now a days. Will make sure to tell every one I know about my great experience at uhaul.

kedney V. 
Rating:
5.0

I honestly can't think of anything. The woman at the Hillsborough and Lois location in Tampa was unbelievably efficient, fast, courteous, and I can't say enough good things about her and the service I received. The man at Midgard uhaul in Lutz was very efficient as well. The equipment was a pleasure to use. I'm extremely impressed most likely because I'm a crane and equipment operator by trade, and I can extremely appreciate this high quality of customer service and equipment. I've rented quite a few pieces of equipment over the years. By far, these two places of business are the best.

Stephen C. 
Rating:
5.0

Exelen Service

Maria V. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

ronika P. 
Rating:
4.0

Customer did not leave a comment.

Jamie W. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
2.0

Customer did not leave a comment.

Gerardo B. 
Rating:
5.0

Dropped off after hours.

Denis W. 
Rating:
5.0

Equipment was clean and ready for me. Staff was friendly and professional. Don't think I can ask for a better experience.

Richard M. 
Rating:
4.0

The staff is helpful and efficient, but not real friendly. The place needs to be cleaned up and better organized. Otherwise it was fine. The equipment was ready and appeared well maintained.

John M. 
Rating:
4.0

The storage building was difficult to access with the amount of uhaul equipment on site. Other than that, the place and the people were great.

DUSTIN L.  |  First Impressions 
Rating:
1.0

I would never recommend anyone to rent a truck, they charged me for gasoline that did not use the paper they gave me yesterday, 7/8/2021 at 10:00 am, it does not match the photograph I took in the truck

Jadiel G. 
Rating:
5.0

Customer did not leave a comment.

Iraida O. 
Rating:
5.0

Customer did not leave a comment.

Samuel F. 
Rating:
5.0

Customer did not leave a comment.

Howard B. 
Rating:
4.0

Customer did not leave a comment.

Jeffry K. 
Rating:
5.0

Customer did not leave a comment.

Alfredo J. 
Rating:
1.0

Truck was still dirty with trash & Tire strap was broken on the auto transport at pick up, I had to request it to be repaired. I requested a basic safety & usage of the transport & didn't get anything but a basic description of how to un hook it & was told "it's easy you'll be fine". As a result I made a huge error on drop off & almost hurt myself & my passenger by trying to take my vehicle down after I unhooked the transport.

Danielle L. 
Rating:
5.0

Customer did not leave a comment.

Tracy P. 
Rating:
5.0

Great team

Stephanie W.  |  Overall Experience 
Rating:
3.0

Returning the equipment was a nightmare. My drop off location told me they were not a location and to take the truck to another location. I call that location and they ask me to call U-Haul. I call the number next to my confirmation number provided to me. After being on hold for 15 minutes that line is telling me they can't help me. They send me to ANOTHER location which helped me pick another drop off location. It was an absolute nightmare. Wasted an hour trying to return this truck. I don't mind having to wait if things are BUSY. But this was just poor follow up on Uhauls part.

James S. 
Rating:
5.0

Customer did not leave a comment.

MEGHAN H. 
Rating:
3.0

Please have equipment, such as dollies, available to those who have previously paid for them.

Ashley P. 
Rating:
5.0

Customer did not leave a comment.

Miguel Angel H. 
Rating:
4.0

Customer did not leave a comment.

Zachary B. 
Rating:
4.0

Customer did not leave a comment.

Gail Elizabeth G. 
Rating:
5.0

Customer did not leave a comment.

Francisco V. 
Rating:
4.0

I dropped off after hours so I did not have a personal contact.

DAVID T. 
Rating:
5.0

Great customer service from the staff.

Darell M. 
Rating:
5.0

Customer did not leave a comment.

Bruce J. 
Rating:
5.0

Customer did not leave a comment.

Antonia S. 
Rating:
3.0

The person at the counter was very rude

Julian A. 
Rating:
5.0

Thanks for everything.

Barbara D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADAM C. 
Rating:
3.0

Customer did not leave a comment.

Hana H. 
Rating:
2.0

Took an hour wait to get served

David W. 
Rating:
4.0

It took a long time to check in and I feel some of the paperwork can be less

Sabrina H.  |  First Impressions 
Rating:
4.0

Norma was wonderful and extremely helpful. Also the gentleman with the broken arm that worked in the shop went above and beyond to assist us with parking and access to the unloading dock. Facility was clean. Seriously needs a larger unloading area though!!

Desiree J.  |  Online Move In 
Rating:
3.0

Parking was filled with employee vehicles and excess uhaul trucks making loading difficult.

Charlie P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LILLIAN L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andy R.  |  First Impressions 
Rating:
2.0

I rented a pickup truck and a storage unit same day. When I arrive to pick up the truck and claim my unit I was told I had until 5 to access my unit that day because I could only access it during staffed hours. I went back home and loaded up the truck myself and then drove back over to the location to unload into my unit. I arrive around 4:46 and couldn’t find my unit so I went to the front door to ask for help and the door was locked before 5. I went around the back to see if I could find it and I saw a couple of employees that helped me in the right direction but for some reason wouldn’t tell me that I couldn’t use it because they were are leaving early. So I ended up calling the store manger 4 times because his number was a on a board and didn’t answer or even call me back after a voicemail. So I needed to bring the truck back to my house UNLOAD all my stuff myself and wait until the next day to then again RELOAD all my stuff. When I dropped off the truck the guy I spoke with accommodated me but I wanted to make you aware of the situation.

Dylan F.  |  First Impressions 
Rating:
4.0

There was some water damage to my things and I'm filing a claim for the damage out side of that the experience was good.

NATHANIEL B.  |  Overall Experience 
Rating:
3.0

There was no lock in my storage unit

Isis C.  |  Online Move In 
Rating:
5.0

I utilize U-HAUL for my Business and Personal needs.......Storage and Propane. Michael Reyes and his Staff are AWESOME!!!

RONALD B.  |  First Impressions 
Rating:
5.0

I just think they need a elevator for the second floor and you need cooling I there

Teresa R.  |  First Impressions 
Rating:
4.0

Leticia, customer services from her very freindly, courtesy and very professional.If I need another truck Uhaul I back to be services for her.

ROBERTO F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald H.  |  Overall Experience 
Rating:
2.0

I stood in the store for a good five minutes while the girls knew I was waiting and they were complaining about another employee to each other.

Amber S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shanique and aprielle R.  |  Overall Experience 
Rating:
4.0

Sirve de mucha ayuda maravilloso

Jose A.  |  First Impressions 
Rating:
1.0

People sleeping in units. Clearly not safe

kaila B.  |  First Impressions 
Rating:
5.0

I have used U-Haul storage and towing a trailer before and soon a new storage and truck, I have always been very happy with the staff and products! Thank you!

Loraine W.  |  First Impressions 
Rating:
5.0

Secure clean facility...various storage options...great staff

AMARIIMMANUEL G.  |  Overall Experience 
Rating:
1.0

The cars was very small, u can not load it and the most incredible thing Only one elevator at the corner of the begging of all the units and is very unfair. They give me my unit in the other side of the elevator so far far far from my unit. Is very frustrating and hard to move all your stuff. Need two more elevator for the convenience other customers. Very disappointed 😞

MARIA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kierra w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonio G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACKELINE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carlos M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stevon S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Suchel Duany P.  |  Overall Experience 
Rating:
5.0

Very friendly smart i love it thank you

Jose Antonio P.  |  First Impressions 
Rating:
5.0

Very helpful and caring staff # 1 storage in the world

Aaron M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MIRIAN T.  |  Overall Experience 
Rating:
1.0

This location will try to overcharge you. Their management and workers are so unprofessional. I moved out of a storage before the next due date and they knew it but still tried to charge me. They are pulling some type of illegal scam. U-Haul corporate need to investigate this location ASAP!!!"

Shrea J.  |  Overall Experience 
Rating:
5.0

Thanks

BOBBIE W.  |  Overall Experience 
Rating:
5.0

Michael Reyes who is the Manager and his entire staff treated me with tremendous customer service. Very professional, courteous and efficient. Tony Fasulo

Anthony F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LEON P.  |  Overall Experience 
Rating:
5.0

These folks here are profesional, helpful and friendly. Excellent place.

Mark E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacy G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tolasha h.  |  Overall Experience 
Rating:
4.0

Everything was great until I asked to close my storage-I took my picture, sent in the close out procedure-it took almost a month and 2 phone calls and an email to get them to close it after I also received a late notice and a late fee (which I didn’t owe them a dime)...but after the final phone call..all was taken care of! Thanks

Bryan C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

paul e.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arelis B.  |  First Impressions 
Rating:
5.0

Michael Reyes store manager and team members are extremely busy always, particularly this holiday weekend however unwavering in keeping up with the extra load and go the extra mile (literally) largest store in the area, to assist in every which way possible. Michael is knowledge of every product service location equipment etc

Edna G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

annis f.  |  First Impressions 
Rating:
5.0

Gracias pude resolver todo bien gracias por el buen trabajo al cliente

Israel B.  |  Overall Experience 
Rating:
5.0

If I ever need another storage unit I will go back to uhaul at 4406 west Hillsborough ave. They are so helpful and the.manager Mike is awesome.

linda f.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ALFRED D.  |  Overall Experience 
Rating:
5.0

Mr. Reyes is a great manager very polite, helpful, and had great customer service skills. He also answered and explained all questions I had.

Dawning Family S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa G.  |  First Impressions 
Rating:
5.0

Friendly and helpful staff.

Michael M.  |  First Impressions 
Rating:
5.0

Everyone was extremely helpful and friendly

michael n.  |  First Impressions 
Rating:
5.0

To Uhaul I have been very happy with Uhaul service moving in town or out of town. I will tell my friends when they decide to move call Uhaul.Two thumb up

bessie a.  |  First Impressions 
Rating:
5.0

The people here are GREAT !!!! After a 20 hour drive, they got me into my storage quickly, answered all my questions, and were very helpful. The facility is very secure. I highly recommend them !!!!

GREGORY G.  |  Reservation 
No reviews have been submitted for this location.

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