Customer Reviews for U-Haul Moving & Storage of West Utica

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of West Utica

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Ashlynne R. on

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Unable to hook the hitch into the car. U-haul was dented in the corner. In addition I was unable to select my preferred drop off location

aaron b. on

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Get rid of The asshole Brian in New Hartford at Lomond place I drive an extra 10 miles just to avoid that guy

Jane M. on

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Will be back again to be a repeat customer!

beth p. on

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The driver who dropped off my boxes was very inexperienced and made it very difficult for the boxes to be picked up. They lost my order twice in the system and the boxes were poorly built. It would make more sense to make them out of metal. I don’t think it was worth the money. The girl who came to pick up the boxes however was excellent.

CHERYL M. on

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I come to this location instead of the closer one on Lomond place because I like the staff more and the store is less dark and dingy.

John E. on

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Ensure the wheel straps on the car hauler will fit around the tires on the vehicle being hauled.

Daniel M. on

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Paul C. on

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All good!!!

Denise D. on

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Weimin Y. on

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Rebecca H. on

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Joseph N. on

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Needed more personnel working on a Saturday to handle the busy day. I had to wait a while to get served. The guy was doing the best he could because he had a lot of duties to take care of. In other words, he needed help for a busy weekend. For being alone, he (Justin, I think) did a good job though.

gayle w. on

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Michael C. on

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Excellent service especially the young lady who hooked it up , she is definitely a keeper!!

Jennifer D. on

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The trailer we rented was extremely hard to hook up and unhook. It hasn’t been properly greased in a long time. I would like a refund. It took quite some time away from what I was suppose to be doing bc I had to crank so hard on the handle to lower or raise the hitch, I had to take multiple breaks. Grease your equipment!

Narmene H. on

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Susan F. on

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I have to say that your call center needs help, Shauna at the call center goofed everything up! The assistant manager in utica location,Justin fixed everything and the next morning Samantha followed thru with everything! They then arranged for me to be able to drop off at the central ave location instead of going out of the way to drop off in Schenectady!! Shauna at call center stinks. I explained exactly what I needed and she goofed it up. Thank goodness u have some great employees!! Also kudos to the guys on central ave in colonie!!

Dylan K. on

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Fantastic service. Justin is friendly, professional, and knowledgeable. All around a great experience.

Ivan C. on

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Exceptional customer service , friendly, quick service , truck was clean and ready. Love this location , will use always, Tks

Johnnie J. on

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Very satisfied with their service and facilities.

DEBORAH C. on

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I can't think of anything right now except making 24 hour access a part of the rent and not an extra feature that you pay in addition to the rent.

Paul M. on

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This location has great customer service reps!

Danielle E. on

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gayle w. on

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The worker was great, she was very helpful

peter a. on

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Long wait for pick up. Over 30 minutes after doing online pre stuff.

Stephen R. on

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Selise M. on

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Very Efficient

Andrea A. on

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Tina F. on

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We could not believe how reasonable the rental was and the ease of the whole process. Wouldn't hesitate to use again!

louis R. on

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Keep up good work.

cathy p. on

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Alexandra M. on

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Orlando M. on

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wanda w. on

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Nothing at this time.

maura c. on

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The customer service person was knowledgeable friendly and efficient. Excellent

Chester M. on

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The staff is hard working, particularly the knowledgeable young lady who was installing a hitch and showing me to my trailer Friday morning.

Lewellyne C B. on

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Michael D. on

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Shane B. on

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Excellent. Friendly service. All was as it should have been.

John L. on

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Attendant did a fine job checking me in and out

Nicole M. on

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Lance G. on

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DEBORAH C. on

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Just keep doing what you are doing

Tyler F. on

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Do you ever actually pick up your phone at this location. Or do you just let it go to the national call center.

Renee B. on

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Michael S. on

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JUDY B. on

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Great and quick service.

Jeff O. on

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David M. on

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Frederick W. on

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Ralph G. on

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Christel S. on

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I honestly couldn't believe how quick and smooth the transaction was. In the past at other locations I have always had to wait much longer to get in the vehicle and go and then returning the vehicle took just as long. This time I was in and out in a flash and everyone was very professional.

Neva P. on

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The attendant was fast and friendly. The facilities were clean and easy to navigate.

amy s. on

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Awesome place ! Would use again

Frank T. on

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Is very good

Richard N. on

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Please pleasant, helpful people to deal with

randy g. on

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David H. on

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Sheree S. on

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Bryan F. on

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Nancy C. on

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Alberta D. on

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No trained help on Sundays. Person that helped unload my car caused my daughters car to be damaged from lack of training she told us, never doing that job before.

Rich B. on

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Ansell R. on

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lorraine r. on

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Jerome B. on

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Your equipment was top notch. I was surprised by the help I got from your customer associate A. Wilson. I had a question about the equipment and could not get through. She saw that there was a missed call from me and promptly returned my call! Great customer care!

Brian V. on

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Well the trailer was full of small rocks and mud and I cleaned the trailer inside wash and rinsed it all out and i didn't even end up using,it for anything just towed it around sat and sun.lol thank you very much Brian vanpatten

Creighton N. on

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Garrett I. on

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No complaints whatsoever!

lorraine r. on

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Kevin S. on

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super easy to rent a truck and fast, would definitely recommend them to anybody. keep up the good work

Anthony K. on

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Sarah H. on

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ryan c. on

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I moved out early do I get a partial refund other than that great service

Erin T. on

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The passenger side door was broken, so the entire time I was driving the vehicle the indicator light was on as well as beeping occasionally to let me know that the door was open, and I could hear the road noise and wind coming through the door. I couldn’t let my children ride with me. Also as I was driving the sun visor broke right off and hit me in the face, causing a bloody nose.

peter g. on

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Please fix the card swipper, so folks can get in with out having to walk around in the cold, was told it's been down for two weeks! Come on!

Robert g. on

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julio r. on

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My drop off was after hours.

Matt O. on

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Very helpful staff!

Timothy R. on

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Every thing was very good, great staff

Mark C. on

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Love these people! Theresa & Lora are awesome!

mike s. on

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If needed I will be back..... thank you

tammy s. on

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Amber was awesome to work with. She should be praised for her excellent customer service !!!

Roger H. on

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Very helpful staff willing to assist

brian w. on

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Great customer service

Jahata R. on

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Will surely use this Uhall and recommened to my friend!

ALEXIA C. on

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Best service I’ve ever received in regards to moving/storage.

Edward C. on

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Clean with easy access. Staff extremely helpful. Pleasant experience

Jonathan S. on

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Great service, easy to use, clean, and secure.

amar k. on

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Good

Paul L. on

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After a very long trip these folks were great. Very clean and well run facility .

melissa t. on

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The truck I rented had human feces in the cabin as well as all over the ramp. The truck smelled horrible and was not checked by any staff and was rented out immediately after and not cleaned

Chelsea M. on

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Theresa and staff were extremely helpful and friendly. I was so pleased with the customer service at this location after poor service from corporate. I would recommend this location in a heartbeat!

Larry S. on

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Theresa the general manager was professional pleasant knowledgeable. She made our moving experience much easier!. She is a great representation for Uhaul......

Andrea A. on

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A+