I have loved my experience with my Oriskany team. They are friendly, compassionate, timely and willing to help in any way to make my moving experience, though super challenging and having lasted now for nine months. Between moving, renting units, storing, transporting my vehicle, purchasing my place to moving into that new location from storage and then moving out of my parents house, WOW that was a lot and every time they were great!! They should get some recognition for their service. It is not always like this in forward facing industries, just sayin"
JOANNE JCustomer Reviews for U-Haul Moving & Storage of West Utica
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Trying to open the lock on the key box was a pain it took 25 minutes as the lock was rusty and did not align well so I was very frustrated and I could get no assistance as it was after hours. You should maintain the locks better it have an indoor area to complete the after hours pickup drop off.
Jason SEvery time I went to this location I received wonderful service. The staff was friendly, informative, helpful and kind. It was a fun group to work with. I had storage in this location from July2024 thru Feb2025. I would highly recommend this location to anyone. From truck rental and hitch attachment to storage closure, they were a lovely group of people. Kudos! ***** 5 STARS
Joanne J | Overall ExperienceMy customer service representative was awesome for the help he provides me with
DAVID TI would like to thank the representatives customer service that work at the U-Haul office unless Utica knowledgeable kind respectful and very helpful
dezare k | Overall ExperienceThe U-Haul storage facility was a great resource during a transition in our living situation. We've grateful to have had this resource to store our belongings.
Sam P | Overall ExperienceEveryone at this facility was super friendly and knowledgeable.
THOMAS CThe previous user of the truck had left it dirty. There was broken glassware and other debris in the truck. We swept it out.
SAMUEL PSatisfied 😌
FELICIA MThe drop-off point was closed Trailer hitch was too heavy to lift off the ball by myself..I had to use a jack Be nice if the Trailer had one
JONATHAN CThe costumer service is really bad, and don’t cleaning the truck and the parking area, have a lot snow
JOSE AEverything was great I was informed all the way through the moving process of my u box I could not have been any more impressed with the service
robert pExcellent customer service with the two ladies who work at Uhaul West Utica,NY on Oriskany Blvd...
GREGORY L | First ImpressionsThis was a horrible experience, not only was the uhaul filthy inside the cab i just cleaned it and carried on but when it came to load my things into the back of the truck was filthy the blankets where all over the ground but the dolly was also out of place, i called to ensure they were aware so i was not charged but when it was time to return the truck i was charged more than i was supposed to i explained that the gas was back to the same line it was left in not only was i told i was a lie and that they stated id only needed 20 miles so i was charged for every mile after that . i was completely dissatisfied with the overall experience. and in the future id certainly use a different company for my needs,
JESSICA LEfficient and friendly staff, clean facility, convenient location.
Sabrina M | First ImpressionsMorning doughnuts 🍩. Lol
Mark MAccording to the contract/receipt, Jaxon C was the name of the representative we dealt with. We were extremely impressed with how courteous and polite he was throughout our interaction, both at pickup and drop off. He is an excellent example and a perfect embodiment of what customer service is supposed to look like, but sadly does not in so many places these days. He certainly deserves to be recognized for his exemplary customer service!! Thank you.
TIMOTHY DSnow wasn't removed from the vehicle when provided. Was low on windshield wiper fluid. And it had terrible traction on the tires where I had gotten stuck several times with the vehicle. Location wise it was convenient and close however they could have at least brushed the snow off the vehicle before giving it to the customer.
JOHN IThe lady at the front desk was so helpful, that I would give her 6 stars if it was possible!!!
DMITRIY NThis rental continues to be excellent and just what I need. Excellent experience and customer service. Thank you!
DOUGLAS MAbsolute nightmare from start to finish. We got there and the trailer was buried against a concrete wall. The employee there was extremely unhelpful and disrespectful and gave up on helping us but at the same time would not let us set up the trailer ourself. She resorted to literal screaming and cursing and actively tried to refuse service to us after we had put the hitch on the ball. She was extremely disrespectful and tried blaming her incapabilities on us. It was only until the manager came over we were allowed to touch the hitch and get it set up. She ran away and didn’t even inspect our trailer or any of the lights. There is absolutely no reason she should stay employed for this company and I am beyond disappointed with my experience.
COLDEN BGranted I secured my rental for 2 days because there was a snow storm and just easier to be prepared just in case. I only had it for FIVE hours!! And was still charged a ridiculous amount they refused to come out and check it in.. as they all sat on their ass said you'll get credit don't worry don't worry I asked for a rental return receipt said yeall we will email you this is the second time I've used this location and I absolutely do not like it!! .. I had this for 5 hours filled my tank from a quarter of a tank went 100 miles and was charged the full 2 days renting it's bs!!
ANN MI reserved a 5x10 unit online when I booked my truck. When I got to this location, after driving here from Maryland, I was told that the unit was unavailable and I could have two 5x5 units next to each other instead. This was not a reasonable accommodation for my situation. I had large furniture that wouldn’t fit in the smaller units and the staff was not helpful at all. In fact they were more concerned with me turning in the truck to the next family than helping me figure out how to get all of my belongings into a proper unit. The staff was rude and condescending to me, when uhaul was at fault for the situation I was in. I’ve never had such a horrible experience with uhaul. I’ve moved several times and it’s always been so easy. Until now. I had to throw out my couch, my bed frame, and probably damaged my mattress by stuffing it into the too small unit. I called customer service and got bounced around to multiple people that didn’t help me at all. I got no resolution, I lost my stuff, and I don’t ever want to use this company for my moving needs again. I’m making arrangements to move my belongings from the 2 units as soon as possible. This move has been a nightmare thanks to the poor experience with this storage location and staff. I wouldn’t recommend this to anyone. In fact, I’ll warn anyone that I can to do business elsewhere. Who knows how many other people have had relocation issues due to the poor policies of this storage facility.
VANESSA B | First ImpressionsUpon moving in I noticed that my storage unit was loaded with mice/ rodent excrement. I explained it to the staff and he was very friendly and came and swept it out. I would really prefer it to be disenfected before I move any of my belongings into the unit. Also there was no soap dispenser in the rest room. The cleanliness there is a concern.
Donato N | First ImpressionsProfessional, knowledgeable and personable. More of the exception than the rule these days so much appreciated.
EDWARD BThis place sucks. That’s all
TAI-RE MTo be honest , the staff is 5 star... the problem that we have in this location ... is that in the winter time , with snow on the ground , along with ice . Makes a very bad day for customers and staff due to the giant slope on the property .
JACK ESeatbelt didn’t work and they wouldn’t change it. Very dangerous
DAKOTA NWas quoted one price and charged another. When asked I was told that the rep had no authority to charge that amount. Very poor customer service
WILLIAM MHave a real person to help with the pick up process..
Matt BTodo bien buen serbicio
VICTOR PKeep doing what your doing Very Professional Customer service at this
THOMAS JNone
RICHARD NWhile in dispute for the refund we weren’t even sure if we could drop off at a different location than where we originally intended to drop off because we didn’t feel it was safe to drive it any further. After weeks of phone tag we were finally told we could so we returned the uhaul to this location. We were then slapped with late fees and were told since the people we spoke to in Florida and Alaska didn’t add notes to our rental there was nothing they could do about it. I had names screen shots of the phone calls and all because the employees didn’t add notes I get charged. Everyone seems to just try to hand you off to someone else instead of researching and taking care of the customer. Extremely disappointed with this entire experience from the start. I highly recommended uhaul before this experience but will no longer be doing that again.
Carlee SGood staff, friendly, and they take care of any issues quickly very professional.
STEPHEN DJen was great! She took care of everything and was 100% professional, knowledgeable and courteous. She made this experience flawless! I highly recommend this location for your U-Haul needs!
STEPHEN RSatisfied 😌
FELICIA MThe young man I dealt with was very good, but they were understaffed. The truck was well prepared. In my experience here and at other U-Haul dealers, local staff is the key to a good experience. I find the national/regional and online help to be two-star at best. Local dealers need far better local phone help staffed by local people in the stores.
DAVID WNone
RICHARD RSatisfied. Jacks was very helpful and explained the rental agreement and when purchasing extra needs for my move.
FELICIA MUsed the 24/7 to drop off, but have used this location before. Happy with this location service.
Jay SThe man working the counter was wonderful! Very polite, professional, and knowledgeable. Give him a raise! (Or at least an edible arrangement) :)
STEPHANIE AOverall the building was fairly clean. Except for the lavatory it was filthy and looked as if it had not been maintained for a while.
donald s | First Impressionsvery friendly people working when i picked up and dropped off
CARSON MFriendly staff.
Shannon RThe fellas that took care of me did a fantastic job. They were super informative and friendly. I really appreciate all their help. They made the experience not only painless but a genuinely nice experience.
SHANE MGreat customer service by the veteran Employee!!
GREGORY AThe bathroom was not always clean. There were "at times" that I'd not use it due to this situation. Otherwise this ia a very well run U Haul location.
thomas s | Overall ExperienceEverything went smoothly, the clerk Jenn F was fabulous, she was kind and professional.
DENISE MThe Truck had a significant cigarette smoke odor when I got in. Also the truck fuel gauge read that it was 7/84. The paperwork said that it was full. I figured the fuel gauge just wasn’t working properly. When I brought this to their attention when I turned the truck and they said that it’s not abnormal to get my usage was when I filled it back up to a dollar mile of usage.
PHILIP DUm my U-Haul smelt like piss lol… I’m pregnant and I felt like the smell of it was so overpowering it was disgusting lol . We only needed it for a hour so we kept it but yuck . Then I oddly enough got a weird call asking about the keys location that my bf handed in to a employee that now has forgotten where he put them lol.. that kinda doesn’t have anything to do with a customer when a employee doesn’t do his job so I was a bit confused lol. Won’t be coming back here I don’t think.
ALEX CThe young gentleman working Saturday 11/2 was excellent, he was very professional, very refreshing to see someone young with such excellent work ethics. If you have some kind of employee reward program he deserves something.
PETER PTrailer floor was dirty.
JOSEPH GI love the employees there
mary f | First ImpressionsLove this location. The guys where really knowledgeable. Got me in and out. Thank you.
EDWARD HVery respectful
mary H | Overall ExperienceBoth at the pick up and drop off locations. The staffs were pleasant and helpful.
ROBERT AYour PRICES for your storage could be somewhat cheaper
victoria bI have used U-Haul in the past and the storage units, ok they are a bit small for the price. But whatcha gonna do…😂
victoria b | First ImpressionsI rented a Cargo van that was apparently at the end of its rental life. Normally, I get newish Ford vans which are usually top notch. This one had issues that I had to live with for a couple weeks. People at this location were professional and friendly. Liked them, disliked the van.
EUGENE JI appreciate Uhaul and all it has to offer, However I am shocked at the milage rate jump between years! Almost on usery levels the siginifant jump in milage charge. Also It is interesting that uhaul only allows this location to have 1 pickup truck for rental at this location when the community would rent 5 on a regular basis. After talking with the staff they say they have to turn away so many customers who need a pickup truck. The corporate company should have more pickups at this and other locations.
JOSEPH KCalled and got Appointment for 7am oct 7 informed I was waiting for hitch to be installed unfortunately your customer service who handled my installation appointment call was unaware that Utica service doesn’t start to work till 8Am !! 1hour wait ! Installation was good once 8am rolled around!!
rick hStaff was overly accommodating at the last minute. Made things work out and very friendly.
JUSTIN MJenn F was knowledgeable and professional, it was a pleasure to work with her. I will use this U-Haul location for all my moving needs. Thank you, Steve Franchell
Steven FThe worst I ever had
MARQUES JVery kind staff
JOSHUA CService at every step of this multi-step process (UBox reservation, delivery, loading, shipping, delivery, unloading, pickup) was smooth and as described. Communication was excellent, all staff involved friendly and helpful. It was a good experience.
Frances HDoor was loose and the visor was broke kept falling into view
VERONICA AExcellent service. Jackson was an outstanding employee and deserves a raise or bonus, and is an asset to your organization.
SCOTT AThe staff was always helpful and the unit perfectly met our needs. Thank you!
Ross B | Overall Experienceyour current employees especially Courtney, Jax and Jen are super wonderful and helpful. Their ability to accommodate my needs were such a blessing! Thank you all ever so much In Christ JESUS Sueann Madison
SUEANN MGreat experience
DANIEL CStaff was great
JUSTIN CThis was a very positive experience. The process was easy and streamlined. Easy to check in and easy dropping the vehicle back off.
JOSEPH EThank you for your kindness it's lacking in today's society.
Stephanie M | First ImpressionsStaff was helpful and efficient, apologized for the wait times, which were not too long.. I would recommend this location. Great customer service!
LISA AHave trailers washed & cleaned. Need a jack on trailers in case we needed to disconnect from the vehicle once it is loaded, now there’s no way to get it off vehicle in case of an emergency or for any reason at all. Vever seen or used a trailer without a jack on it?
JEFFREY CThe service was great. However someone forgot to check me out when I emptied store #1826 on August 17th. I received notification that I was getting charged on Sept. 4th. Please my check out is complete so I don't get charged for a unit I longer hold. Thanks
daisy m | Overall ExperienceStaff were extremely friendly and helpful during both move-in and move-out.
Mina M | Overall ExperienceMy belongings were damaged due to moisture from a flood. I was overcharged a late fee and then when I came back to get the refund everybody played dumb. I was attacked by the staff alot of misinformation and misunderstandings. Too many chiefs and not enough Indians would be my assertation. Way too many games being played at this particular location. I will be contacting the corporate headquarters though to share my feedback on exactly how I feel I was handled. But I'll never use this spot EVER and I would steer clear of this location.
isiah c | Overall ExperienceEverything was top notch, especially with our move out and U-Box coordination. Very pleased with the young man who checked me out. He was very professional and friendly. I think his name is Nick.
Davita W | Overall ExperienceThis team was fantastic. Everyone we worked with terrific. We especially appreciated Joe who had to cut our lock. (We lost the key—bad us!) And back in May, the office manager who deftly upgraded us to a bigger space. Moving and storing college stuff is stressful. This team made one part easier. Whst does it say that I will be a bit nostalgic thanks to the folks we worked with here. .
maggie m | Overall ExperienceThe staff are very helpful and accommodating. The building is nice and new and clean. The main office is also nice and clean and accommodating. The only thing that needed to be fixed was to clean the bathrooms and to check on putting in more toilet paper as that what was needed. Would have liked to see garbage bins in there for things that we need to throw away, maybe have one in each of the garages. The other problem for this visit only was that one of the garage doors was broken which made it difficult to only use the one that was available. I would of loved to have more of the basic, open carts to move my items back and forth from the car to the storage bin. One time I was there, a car was using the 2 open carts that were available to use and I didn't have that and had to figure out how to use the other ones that were there with a metal bar in the middle. Otherwise, we will continue to return as we were very happy.
Aliza S | Overall ExperienceEverything about my experience with this particular U-Haul was outstanding. 100% would recommend. My improvement would be more carts in the facility. On a busy weekend day there's really not enough to go around. We had to wait for a cart to move some of our stuff. And if that's all I have to complain about, it's still an excellent experience
Joshua A | Overall ExperienceGreat facility! Will be back!
Ray G | Overall ExperienceThank you!
Erin O | Overall ExperienceWhile at first I had a great experience with the staff and people who were renting, I recently moved out and had to struggle because I needed the largest bay, but some tweaker in an f150 and his woman would not move. My truck did not fit in any of the other bays and it was pouring out. I feel like there should be more signage about the type of trucks that should be in that huge bay and maybe more use of the cameras to watch what they are doing since even I could see my huge moving truck that had to park outside and the very tiny truck parked in that bay in the cameras.
gabriella c | Overall Experiencestaff is awesome and helpful
Andrew M | Overall ExperienceThe staff was great and probably the best that has assisted me out of the many uhaul locations between the states I have used uhaul services.
Daniel R | First ImpressionsFacility was clean, had easy access to load/unload with pull in parking. The staff were also friendly and helpful.
Patrick H | Overall ExperienceFriendly staff. Great storage facility.
jason g | Overall ExperienceStaff is very helpful and easy to work with. Also units are very clean
Mary S | Overall ExperienceWe left because we stored valuable photos that we wanted store in an environmentally controlled environment. We were called to the facility because there was a flooded floor / very VERY bad for photos.
tom m | Overall ExperienceYour staff is a joy to be around, they treat you like family. My experience was a delight 😊
bernadette g | Overall ExperienceThe van that I picked up was clean and the storage facility is immaculate. Including the bathroom. The staff was very accommodating and pleasant
Jane B | First ImpressionsNone
Daniel R | Overall Experience🍷
Ray G | First ImpressionsRecommended to me by Chad Davis with glowing reviews. I agree. Excellent storage facility. I would highly recommend. Thank you.
Claudia T | Overall ExperienceLoved the idea of pulling into a facility that is secure. This location allowed me to unload in a facility that was out of elements warm and well maintained.
thomas s | First ImpressionsExcellent
Melinda S | First ImpressionsVery disrespectful and very nasty I put my fiance on the thing with me and they said that I never put him on it and I did
lynn m | Overall ExperienceTruck rental and storage unit rental day went smoothly. Very convenient service.
Dawn V | First ImpressionsOverall my trip was a nightmare to start my rental was planned as a round-trip ( truck returned to where I was moving from ) when I added storage it was changed to one way on short notice. The truck was damaged had engine troubles and I had to wait an hour in the cold to get it. I received a call from a young lady the day I got on the road asking my whereabouts apparently I missed a deadline that I had no idea existed. When I got to the facility the staff was very friendly and courteous but the next morning I was being asked if I was going to clean up some stuff I left behind even though I wrote on a large 3 x 5 tote lid that I'd be there in the morning I showed up at 8. All in all it was an average experience in a death mobile of a truck. The storage facility is beautiful though. Try too limit the micro aggressions though.
isiah c | First ImpressionsMove out date was 1/24... All of my ratings were true and exact. The staff was great and helpful. The facility was clean, well lit and easily accessible. I actually immediately recommended to a colleague and assisted with their move in on 1/26
emmitt w | Overall ExperienceVery happy and convenient! Staff very friendly and helpful!
Arlene D | Overall ExperienceThe unit i rented and the facilaty as a whole was excellent just wish the hours where a little longer and check out of a storage container was a little easyer with the times
CHRISTOPHERPATRICK S | Overall ExperienceThe staff took the worry out of everything. Thank the lady who worked on 12/17 at around 2:15pm/2:30pm. She was wonderful! Give her a bonus!
Krychelle D | Overall ExperienceWhen I emptied my storage unit there was bird poop all over my stuff and I'm not to happy about it bc all of my stuff that was in my storage unit was brand new basically
nicole b | Overall ExperienceI would Never recommend uhaul to my family or friends. Worst experience. Sadly I paid for almost 2 years..issues with roaches..per advise of uhaul was to to complete claims forms to the Uhaul designated insurance. Which I did and it was declined saying that we didn't take that insurance out but then they told me even if I had it would be declined because they don't cover issues as it relates to bugs. They suggested I contact my rental insurance which I did and they declined for the same reason. Local uhaul refused to do anything as it relates to reimbursement. I sent pictures to the uhaul insurance as well. They told me they would reach out to Uhaul corporate in hopes that they would do something. Sadly they refused. I would of been happy even with partial reimbursement of some items. I had them get rid of the items. They tried to say there was no bugs. Funny my pics showed some and an employee back in October saw them as well.. Very poor customer service! And lack of empathy!!
Lesley L | Overall Experienceeveryone was always great and helpful to deal with
jamie a | Overall ExperienceVery nasty and very disrespectful
lynn m | First ImpressionsFound 3 Dead Mice In The Unit I Rented On The First Day. Also They Denied Me The First Month Free. Typical U-haul Employee Attitude 🤷🏽♂️ Some Are Good And Others Are Not.
Julio R | First ImpressionsGreat customer service , very helpful and good people
dennis a | First ImpressionsThe staff were exceptionally helpful, and gracious while doing so. I have a lot on my plate right now, and they made my interaction with U-Haul the easiest thing in my day, maybe my week! I recommend this facility without reservation.
Elizabeth F | Overall ExperienceMy only complaint was that there were quite a few dead cockroaches in my unit other than that I was very happy
ANGLA O | Overall ExperienceI enjoyed using the facility, and will gladly use you again for future truck rentals and storage again when ever I need it
doris b | Overall ExperienceThe facility and staff were always friendly and helpful.
ROBERTWALTER W | Overall ExperienceThis was my first time using a storage facility and this was a very good experience. Will definitely use them again.
Aliza S | Overall ExperienceGreat facility! Will be back!
Ray G | Overall ExperienceEach time I visited the bathroom was dirty and out of towels and toilet paper.
Kenneth M | Overall ExperienceVery good experience Thank
pam c | Overall ExperienceThe cost is a bit a much and the yearly increase is ridiculous
Bridgett S | Overall ExperienceHelped us at the last minute but was not able to provide what was needed. Staff was helpful and relatively friendly though.
Zackariah P | First ImpressionsEverything was handled great
james b | First ImpressionsLove this uhaul the only place I like to rent from
victoria r | Overall ExperienceStill Waiting On Unit And I Paid A Week Ago
dandre n | First ImpressionsRest rooms were not open to customers except the one in the office area and even that one had a perpetual out of order sign on the door. Sometimes I was told they were closed because they were out of order. Other times I was told they had them locked because of vandalism. But I suspect they had them closed because they didn't feel like cleaning them. That is my observation and it was quite an inconvenience. Otherwise the facility was very clean and everyone was courteous.
ralph b | Overall ExperienceMakes moving in and moving out from school so much easier and convenient
Sandy R | First ImpressionsExcellent facility! Clean and well-organized.
Ray G | First ImpressionsThe staff was excellent! Knowledgeable, friendly and very helpful!
kimberlee d | First ImpressionsThe staff member that assisted me was very helpful, informative and friendly.
angela c | First ImpressionsWe needed a storage last minute and we were able to get one right away.
Johanna M | Overall ExperienceBrandon is always really helpful and always goes above and beyond to make sure we have what we need due to us being a business he's always there when we need him!
Nicholas H | Overall ExperienceGreat place - my things were safe and secure for over 3 years. Would highly recommend anyone to use their facility. Thank you so much.
cathrine c | Overall ExperienceI did not like the system to arm and disarm the alarm to your unit. It was very confusing and no matter which way I did it, the alarm almost always went off.
Grace O | Overall ExperienceVery nice and helpful employee. It was very much appreciated after a long and exhausting trip.
Mary C | First ImpressionsThank you for your patience 🙏 blessings
Hilda c | First ImpressionsAnyplace else is a garage
Eric A | Overall ExperienceThis is not my rental.
stephan j | First ImpressionsThe ladies at the front desk, super helpful. The nicest people, always go above and beyond for their customers. Only U-Haul I will go to.
JASONRUSSELL M | Overall ExperienceI’ve had this storage unit since 2019.
sugundia s | Overall ExperienceThank you for your support and helping me out and allowing a friend to empty out my storage since I couldn't do it because of the stroke I suffered with.
Luis V | Overall ExperienceWas pretty easy
Eric A | First ImpressionsTerrible place with terrible people
Shaelee L | Overall ExperienceThe climate controlled facility at the West Utica Uhaul location was a great find! I had a need for a temporary place to house some of my business textiles. This location was clean efficient and safe.
Emily H | Overall ExperienceThe facility is exactly what we were looking for. We can’t thank the staff enough for their hospitality.
Daniel M | Overall ExperienceThank you
david C | Overall ExperienceVery well kept facility. CLEAN and easily accessible. Staff was very accommodating and friendly
JOHN L | Overall ExperienceJeremy went above and beyond to help us. My mother has some health issues and he was kind, considerate and patiently repeated information to her repeated questions.
lisa L | First ImpressionsRest Rooms were both out of order
cristina p | First ImpressionsAs I rented a truck on September 30 I became ill over the weekend and was taken to the hospital where I spent nearly a week I realized I breach the agreement on the vehicle but I never thought that I would also lose My storage unit as well not all my belongings are in the street put me in an awful situation I'm homeless now with no clothes or anything
Samuel C | Overall ExperienceAmen amen thanks y’all are blessing charzell said thanks amen
charzell P | Overall ExperienceI would only suggest that they check the building more often. Sometimes you have people who are dirty and nasty leaving their trash around the facility. Or they spill things on the moving carts and don’t wipe it off. Not the fault of uhaul but I do come across this situation often when visiting. It’s very convenient and I haven’t seen any rodents or critters.
Camille B | First ImpressionsCourtney was always a pleasure to talk too! Thanks
Shelly H | Overall ExperienceThey was nice as well as very professional to me oh love there smile as well as there attitude amen amen well done
charzell P | First ImpressionsIt was a last minute storage rental and they came satisfied all my needs. Will definitely use them again in a few months
Lloyd H | Overall ExperienceThe staff was very friendly!
KIM C | Overall ExperienceThe folks were helpful and friendly. As I moved my stuff in an employee I ran into offered help finding the unit. Thanks, y'all.
EARLARTHUR S | First ImpressionsCounter person was very helpful and knowledgeable. Very understanding.
Roger H | First ImpressionsI am still a customer there!. We just did some organizing and downsized to a little bit smaller unit. So I closed one unit but opened another one there. My only complaint is the restrooms have been locked up with out of order signs for several months now. That can be very inconvenient when you need to spend time organizing things in your unit. My husband and I have had to dash outside, run around the building, dash into the office area and request to use the restroom there.
Diana F | Overall ExperienceThe lady was very kind and understanding to my situation and she knew the right storage size for me. She was very knowledgeable! Thanks again!
Keturah W | First ImpressionsThe experience of renting there was professional on every level. Staff and condition of units was great.
Adrian E | Overall ExperienceMy 10x10 reservation was not available, and they have to provide me with 2 5x5, I’m not sure how it works when you reserve ahead of time.
annabelle m | First ImpressionsStaff was helpful. Even though it was about 25 minutes before closing, she was friendly, helpful, fully focused on us as customers, not even fazed that we were very last minute. Also, having the example units to show us the sizes was SUPER helpful in helping us to make our decision on which size unit best suited our needs.
Jennifer s | First ImpressionsMy worst storage experience so far. My unit felt Unsecured for several weeks because of issues with the door. I called many times and was never called back. I hate that you have to go through the uhaul general line instead of just talking to someone from the actual store, even when you call the store number. When I was finally in town and able to talk to someone face to face, they were very nice. Ultimately there were issues about 90% of the time. The door problem went on for a while. The solution was moving to a new unit which was farther away from the entrance. Then the card swiping system didn’t recognize me and I couldn’t enter the unit. I once spent an hour in the storage unit for something that should have a quick in and out, 5 min errand. I’m glad we are almost done our moving process and now finally out of the unit.
Ayanda D | Overall ExperienceEveryone was helpful and the storage location was always clean.
juan t | Overall ExperienceVery professional staff, helpful and courteous, very clean and well maintained. Thank you Courtney
JOHN L | First ImpressionsThe place is great, the drive in bay is very convenient, and the staff was friendly and helpful
Alan S | Online Move InVery friendly and attentative to my needs
doris b | First ImpressionsThe move-in facility during a February unload in New York was a great experience.
Daniel M | First ImpressionsClimate controlled, very clean, I could live here if it was allowed. This is the nicest storage I have ever seen and I will definitely come here the next time I need storage.
gerald n | Overall ExperienceMy card wasn’t working
SHAKEEMA P | First ImpressionsGood service and all but my bed magically disappeared how’s that
jamal a | Overall ExperienceI had a few issues with this unit. They sent out a later to an address I NEVER put on file. And 2nd my locks were changed without my knowledge and when I went to my unit I couldn’t get in
jhona b | Overall ExperienceStaff was rude walked off to help someone else while I was already be helped by him and the lady has a rude attitude
Verneshia W | Overall ExperienceI really appreciate the carts that are set aside for us customers to use so that we can deliver our items back and forth to our storage units.
PRECIOUSS G | First ImpressionsTammy was so helpful she needs a raise. It was crazy busy but she was kind and friendly
Susan F | First ImpressionsThe staff has been very professional and friendly each time I stop in. The facility is well maintained and I feel comfortable that I’m leaving my belongings in a secure location.
Heidi C | First ImpressionsCourtney was alway amazing and quick to respond. She was a delightful person to deal with.
Genaro H | Overall ExperienceStaff never there when needed or answering phones
anthony C | Overall ExperienceThank you! Our ‘treasures’ were safe, sound and in perfect condition after being stored for 2 years. Staff was so nice! A+++++
mary j | Overall Experience*🚀 *good*job*!*🚀*
Genevieve W | Overall ExperienceNeeds humidity control. I haul boxes collapsed from moisture and items broke
Albert R | Overall Experience2 beds were ruined and all the clothes me and my family owned
lawanda g | Overall ExperienceNice accomodations. Clean and convenient. Friendly staff. Love the drive in and inside storage area. Would recommend.
william l | First ImpressionsThe access hours are ok. I need to come in and stay later than allowed sometimes. The staff is great!
Maisa Y | Overall ExperienceStaff extra efficient and hospitable!
edward k | Overall ExperienceThis is a fantastic facility. The management is extremely helpful and the facility is extremely clean and easy to get in and out. Highly recommend this facility.
JAMES R | Overall ExperienceWish the hours were at least until 6 pm weekdays.
Lynda M | First ImpressionsPrimarily, when I first entered there was no one around. When the attendant got to me, she was extremely rude and treated me as if though she was in a rush and that I was bothering her. When I pulled out my wallet to pay, she noticed my badge in my wallet and then proceeded to act nicer. Was not pleased with this experience but the over all facility was nicer.
JOSEPH H | Overall ExperienceThe only area that was less than 5 star was using the self access entry door(s). There needs to be better instructions at the entry doors.
Michael C | Overall ExperienceGreat service and facility!
HENRY B | Overall ExperienceThe staff was extremely helpful and accommodating. I would recommend this particular Uhaul. Outstanding!
Renee S | Overall ExperienceI had an issue and management did what was necessary to rectify the situation.
Maisa Y | First ImpressionsWhile moving out we found at least a dozen roaches running around. Once we unpacked our house belongings into our new home our belongings had live roaches in them. We then found roaches in our new home. I know they roaches came from the uhaul due to the fact we never had a problem in our old house before using the uhaul
Rebecca U | Overall ExperienceNice using 🇺🇸 u-haul..have a rewarding day!
Michael Y | First ImpressionsFriendly and accommodating staff! Access hours were convenient as well. Thank you for helping me!
Bruce C | Overall ExperienceIn May, When I initially moved in all of my sons belongings were bug free. I returned in August to move his stuff out and there were roaches 🪳 in the unit as well as the bins that we stored the clothes in. Absolutely disgusting
TARNIA B | Overall ExperienceJust wondering why I would not get a refund for the remainder and f this month?
denise c | Overall ExperienceNeeds to be 24 hours so people can move when they want a night time
niesha s | Overall ExperienceExtremely helpful and friendly staff. Made the decision easy.
Bruce C | First ImpressionsThe lock was not inside the unit as was written in my confirmation. The access code provided was incorrect. (They only use 4 digits not 5). The front desk helped me on that issue. Then I found the unit but it had a Zip tie in the slide that was difficult to break as I don’t carry a knife with me. Then no lock inside so I had to return to the front desk to get a lock.
Kathryn H | Online Move InThe young lady that took care us in the beginning when renting the unit was very helpful. I explained to her that my daughter had limited mobility and needed a unit that was close to the entrance and she was able to accommodate her. That to me meant a great deal to us. The staff is extremely friendly and very helpful !!! I would highly recommend using this particular Uhaul establishment.
tammy s | Overall ExperienceMove in process was easy the only thing I would have changed is the process of opening the door when reps aren’t available easy to understand. When I first got there it took me about 10 minutes to understand you had to use 2 key pads
Sage Q | Online Move InTHANK FOR BEING SO AND KIND I DEFINITELY WOULD COME BACK.
Mary W | First ImpressionsGreat to do business with!!!
west u | First ImpressionsI had a reservation, came early, upgraded truck and everything was great. Great job done by all
CARRIEE W | First ImpressionsExceptional service and facility. Very pleased you are so close and offer this service.
JAMES R | First ImpressionsMoving in we had a very difficult time due to the staff claiming to not knowing how to do things and not knowing the system. It was a mess to say the least but the manager took it in her hands and fixed everything and from there on out we had no issues.
deidra b | Overall ExperienceI was very pleased with everything and
Patricia B | Overall ExperienceI need help with disarming my locker and I cannot get an employee on the phone.
Jennifer S | Online Move InGreat & friendly service
Cahdeja M | First ImpressionsYour facility is very convenient with being very close to the college. Everyone we encountered was very very nice and helpful.
Tammie Y | First ImpressionsThe staff was very helpful Brandon made things a lot easier
Rick C | Overall ExperienceA little expensive for the area
Gaurav P | Online Move InStaff very helpful and friendly
damaris m | First Impressionsperfect
Irmaris R | Overall ExperienceSecure and easily accessible facility; very accommodating staff and helpful when working with a representative remotely to help clear out the unit
Marc D | Overall ExperienceStaff is friendly, manager is super helpful and always available by phone if you need something. By far the best uhaul facility I have dealt with.
GEORGEMICHAEL I | Overall ExperienceThe process for entering the building was a bit confusing, but the person on staff was very helpful. The alarm that sounds each time the unit is opened was also a surprise, and I was worried I did something wrong the first time I accessed the unit. Otherwise, things were very smooth and I have been very pleased.
Michael A | Online Move In.
dorothy w | First ImpressionsRat infestation ruined everything I own. The manager offered store credit instead of returning my rent. I have nothing left to store. How would I use the credit?!? Horrible experience!
Emma K | Overall ExperienceAs a first-time storage customer, I was unsure of exactly what to expect. Courtney & Brandon were each extremely helpful and knew the answer to every one of my questions, both with the truck rental and my storage needs. I would definitely recommend Uhaul of West Utica to anyone in the area needing truck or storage rental.
Ben B | First ImpressionsCourtney was great. Pricing is high for the area. I’ve paid less in more expensive areas. Probably move out . No method of pre billing maybe website. Busy lifestyles and no Email of bill due . Late fees pile up quickly.
peter D | First ImpressionsHighly recommend this Uhaul place... Friendly staff & knowledgeable with their products. Very clean environment.
MARCDAMIAN S | First ImpressionsHeld stuff couldn't pay over a year did a settlement thanks uhaul
kalid r | Overall ExperienceI was told I could access my unit 24/7. After packing up the uhaul I got to the storage unit at 9 pm. It was locked. We loaded 2 carts and pushed our things all the way to find out we couldn't access the unit. I have my things going to two different locations. No way I will have enough time to finish moving before the uhaul truck is do back. This whole experience was very stressful. Never again.
Jamie T | First ImpressionsUpon checkout, the staff was not helpful at all. Justin did not know how to check me out of my storage unit and made it very stressful.
alicia d | Overall ExperienceThe people at the front office were all rude or not with it. The manager was nice though. The bathroom was always dirty and never had paper towels. In the loading area and outside there was broken glass and there is sly were full garbage bins.
Matt O | Overall ExperienceTrash cans need to be emptied regularly. They did not appear to be empties during my 3 month stay. There was always trash overflowing can and on the floor surrounding the can. Loading area smelled foul due to trash being left. Cleaning facility and maintenance needs to be addressed. Teresa was most helpful and accommodating. Please praise Teresa and give her my thanks.
Nicole H | Overall ExperienceFriendly people and go out of their way to help you!
Andrew M | Overall ExperienceTheresa Trinque is very kind.
Jae P | First ImpressionsSuper clean, easy access, professional staff!
CONSTANCE C | Overall ExperienceClean,quiet
Louis C | Online Move InI have been waiting since april 8th to be reimbursed over 5p$ and ive been back to this fa ility to speak with manager over 3x ans have called for 3 wks straight leaving multiple messages and still no response I have worked with u guys for decades im so dissatisfied and Teresa the manager tgere and the little caucasian gut tht has no regard for anything
TANYA S | Overall ExperienceThe facility has good securityand is well lit. Access is above and beyond wonderful! You can drive in to unload your vehicle. Carts are available.
frances r | First ImpressionsFriendly staff and clean storage
Miles M | Overall Experiencei especially want to thank Theresa for all of her help. She was fantastic and if i ever have to use uhaul again i’ll be back to hopefully work with her
Tiffani D | Overall ExperienceThe staff were friendly and gave me good suggestions. The storage facility is very clean and well maintained
Miles M | First ImpressionsNo comments
atiya k | Overall ExperienceThe Staff at this location aims to please. From truck/van rentals to storage, I felt they worked hard to earn and keep my business. Thank you.
Cheryl J | Overall ExperienceI would not hesitate to use this facility again. Clean, heated, well lit, secure and easy access.
joseph n | Overall ExperienceWonderful facility. Clean, well maintained and spacious. The staff is very professional and helpful. The supplies are well stocked and great prices, better to buy them there than anywhere else.
cathrine c | First Impressionssigning up went smoothly. issue:software system. card wouldn’t activate, couldn’t see unit, told happens frequently, told come back next day to see if would work.you need to fix your software glitch
deborah p | First ImpressionsVERY NICE facility! Secure, clean, and conveniently located.
bonnie b | Overall ExperienceTheresa WAS AWESOME!!!!!!!!!! Very helpful and understanding
CARLENE C | Overall ExperienceI believe her name was Theresa she was very helpful
CARLENE C | First ImpressionsCLEAN AND SECURE Units are inside and climate controlled.
bonnie b | First Impressionssalesperson was very helpful.
Alan H | First ImpressionsFrom the owner to each of her employees... All were informative, helpful, friendly and courteous.
Donald Z | Overall ExperienceA few visits, heaping garbage & left over stuff from folks piled at the unload area. On one occasion, I tried to use the bathroom, no toilet paper or paper towels. Roll door kept falling down at unit.
Stacy K | Overall ExperienceI'm very please with the uhaul storage unit and the staff, my things were well kept nothing damaged everything fit perfectly! The staff always helped me if I had any questions! Thank you so much!
Kadadren H | Overall ExperienceOnly issue was there were no carts available when moving out. People from other areas of facility took them. Had to go purchase one at Home Depot
Jayme C | Overall ExperienceStaff were very helpful and showed me how to access my storage unit and the location of it. Suggestion would be to track moving carts better to ensure that everyone has what they need.
Denise S | First ImpressionsU-Haul was a complete headache!Speaking with someone at the facility was impossible unless I drove there,Speaking with a supervisor simply would never happen and the cust service dept down right rude
Michele b | Overall ExperienceStaff was friendly, personable and professional. They made a work-around the missing rental keys, and I was able to not only move stuff but also store it quickly in a climate controlled space. Thanks!
Cheryl J | First ImpressionsYou guys were wonderful. God Bless
Timothy R | Overall ExperienceExcellent service
Rebecca H | Overall ExperienceThanks for everything Theresa
javier l | First ImpressionsTheresa saved me the morning of my move. My movers stood me up. And she got me in contact with a person that had two guys there within 45 minutes. Truly saved the day.
Tyler F | Overall ExperienceVery satisfied with their service and facilities.
Johnnie J | First ImpressionsThe worker was great, she was very helpful
gayle w | First ImpressionsVery Efficient
Selise M | Overall ExperienceDo you ever actually pick up your phone at this location. Or do you just let it go to the national call center.
Tyler F | First ImpressionsThe attendant was fast and friendly. The facilities were clean and easy to navigate.
Neva P | First ImpressionsAwesome place ! Would use again
amy s | Overall ExperienceI moved out early do I get a partial refund other than that great service
Ryan C | Overall ExperienceVery helpful staff!
Matt O | First ImpressionsEvery thing was very good, great staff
Timothy R | First ImpressionsLove these people! Theresa & Lora are awesome!
Mark C | Overall ExperienceIf needed I will be back..... thank you
mike s | Overall ExperienceAmber was awesome to work with. She should be praised for her excellent customer service !!!
tammy s | First ImpressionsVery helpful staff willing to assist
Roger H | First ImpressionsGreat customer service
brian w | Overall ExperienceWill surely use this Uhall and recommened to my friend!
Jahata R | Overall ExperienceBest service I’ve ever received in regards to moving/storage.
ALEXIA C | Overall ExperienceClean with easy access. Staff extremely helpful. Pleasant experience
Edward C | Overall ExperienceGreat service, easy to use, clean, and secure.
Jonathan S | Overall ExperienceGood
amar k | Overall ExperienceAfter a very long trip these folks were great. Very clean and well run facility .
Paul L | ReservationThe truck I rented had human feces in the cabin as well as all over the ramp. The truck smelled horrible and was not checked by any staff and was rented out immediately after and not cleaned
melissa t | Overall ExperienceTheresa and staff were extremely helpful and friendly. I was so pleased with the customer service at this location after poor service from corporate. I would recommend this location in a heartbeat!
Chelsea M | Overall ExperienceTheresa the general manager was professional pleasant knowledgeable. She made our moving experience much easier!. She is a great representation for Uhaul......
Larry S | Overall ExperienceA+
Andrea A | Overall Experience